Performance Quarter 4 (1 January to 31 March 2023) You said, we did

Staff received some feedback from customers about the length of our telephone message when calling the office.

As a result we have simplified this and you will now hear a short welcome message with the following options:

Press 1 for repairs

Press 2 for housing enquiries

Press 3 for corporate / invoice enquiries

Press 4 for general enquiries or to book an appointment

Please ensure that you select the most appropriate option in order that you get through to the relevant staff member or department. Please let the call handler know if you have had any issues getting through. We hope the above change will be a welcome one.

Website Services

Did you know that you can do the following using our website

• You can apply for housing

• You can report a NON emergency repair

• You can pay your rent by clicking the allpay link

• You can give us feedback, update your information, make a complaint or compliment us using the “contact form”

If you would like help to access our services online please get in touch with Scott (Digital Worker) within the Community Investment Team.