Service Improvement Group (SIG) - review of the close cleaning service

Our SIG are nearing the end of their review into the close cleaning service. They are currently completing their report which will be presented to our Board. The report will include recommendations on how the service could be improved.

We would like to thank the SIG for all their hard work in this review. The group have carried out estate inspections, staff and contractor interviews, a bespoke satisfaction survey and a thorough comparison with other housing associations on what their service includes.

In the next newsletter we will include an update on the recommendations they put forward.

The SIG are now considering the next area of our service to review. This is a great time for you to come along and get involved and make a real difference.

• Do you want to help us improve our services?

• Do want to be more involved in your local community & meet like-minded people?

• We want you on our SIG!