SKILL UP Santa Fe Pathways to Success in Education and Careers
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Bridging the Gap Economic Development Success
Santa Fe B2C and Santa Fe Advance (2015-2017) through research, surveys, economic development and workforce data found gaps in workforce skills that must be bridged to assure a competitive workforce leading to economic success. Mismatch between job postings and Santa Feans’
credentials and skills?
Working with companies to align workforce development needs
Connecting to education and training leading to job success
Need for employers to support work and learning opportunities
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2015-2016 Identified key skills across all jobs and ways to measure those skills
2017 Continued research, meetings with employers and community partners to perform a gap analysis followed by employer survey
2018 Formed partnership with Santa Fe Community College Continuing Education to meet gaps employers identified
SPRING 2018 Launched survey
NOW Action Plan to meet employers’ needs based on survey results 3
Defining Skills and Preparing for Action • What do employers need?
• Conducted survey with partners
• 126 employers responded
• How to meet the need?
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SKILL UP Santa Fe Survey Collaboration
Innovate+Educate Santa Fe Community College
Regional Development Corporation
Strauss HR Consulting
Santa Fe Community Foundation
City of Santa Fe
Santa Fe County
Creative Santa Fe
Santa Fe Public Schools
Hispanic Chamber of Commerce
Santa Fe Green Chamber
NM Department of Workforce
Santa Fe Area Homebuilders
Solutions
Santa Fe Chamber of Commerce
Northern Area Workforce
SBDC
Development Board
SER Jobs for Progress
Northern NM SHRM
TechHire Northern NM
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Industry or Profession Percent
Non-Profit and Foundation Educational Services Other Professional Services Healthcare and Social Assistance Arts, Entertainment, Recreation Retail Trade Government, Institutional Administration Construction Accommodation and Food Services Manufacturing Information Technology, Media, Film Utilities Professional Repair and Trade Services Life Sciences and Engineering Wholesale Trade Automotive Mining, Quarrying Finance and Insurance 0
5
10
15
20
25
30
7
Number of Employees Percent
More than 100 50 to 100 26 to 49 11 to 25 4 to 10 1 to 3 0
5
10
15
20
25
8
Communication Percent
Listening Professional Presence Writing/Business Writing Speaking Knowledge Transfer (collaborations) Mentoring Reading Non-Verbal Signaling (gestures) Not Applicable 0
10
20
30
40
50
60
70
80
90
9
Customer Service Percent
Problem-Solving Questions Anticipate Needs Customer Needs Customer Appreciation Assisting Customizing Customer‌ Basic Product Knowledge Customer Resolution Sales/Selling Closing (Sales) Service Recovery Not Applicable 0
10
20
30
40
50
60
70
80
10
Critical Thinking Analytical Percent
Prioritization Problem Solving Time Management Decision-Making Planning Task/Service Balance Observation Reading Comprehension Scheduling Design Thinking Applying math in the workplace Reading Charts and diagrams 0
20
40
60
80
100
11
Drives for Results/Management Percent
Proactive Dependability Consistency Task Completion Supervisory Skills Policies and Procedures Initiative Organizational Awareness Compliance with Policies Appropriate Appearance Respectful of Diversity Integrity Honesty Creativity Conscientious Business Ethics Health and Safety Brand Awareness 0
10
20
30
40
50
60
12
Adaptability Percent
Continuous Learning Teamwork Flexibility Accepting Change Cooperating Compassion and Empathy Persistence Appreciating Cultural Differences Coaching Supporting Mentoring 0
10
20
30
40
50
60
70
80
13
Business Skills Percent
Project Management Administrative and Clerical‌ Marketing Sales Budgeting Finance Understanding Contracts Event Planning Reading Financial Statements Contract Negotiation Procurement Processes Not Applicable 0
10
20
30
40
50
60
14
Computer Skills Percent
Excel Word Digital Marketing/Social Media Basic Computer Issue… Internet Research PowerPoint Keyboarding QuickBooks Adobe Photoshop Point of Sale Software Application Development Not Applicable 0
10
20
30
40
50
60
70
15
Industry Specific Skills Percent
Project Management (Other) Sales Not Applicable Hospitality Medical/Health Care Repair Retail Management Project Management (IT) Inspection Other Merchandising Food and Beverage Project Management (Construction) Technical Service Fundamentals Rapid Prototyping LEAN Manufacturing CAD Design Metrology (Study of Measurement) 0
5
10
15
20
25
30
35
40
16
Language Skills Percent
Spanish English Spanish/Business Not Applicable Spanish/Medical Professionals Other 0
10
20
30
40
50
60
17
Organizational Support Percent
Allows employees to spend work time in training Pays/reimburses employees cost of training Brings training on-site or online/employees participate during‌ Requires employees to participate on own time Don't pay for training/employee time 0
10
20
30
40
50
60
70
80
18
Preferred Training Delivery Percent
Weekend Evening Daytime At SFCC HEC At SFCC Main Campus Onsite at Workplace Online 0
10
20
30
40
50
60
70
80
90
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STRENGTHS Employers are aware of what skills are needed in the workplace 68.8% employers allow employees to spend work time in professional development training 63.2% pay or reimburse employees for the cost of professional development training
OPPORTUNITIES Opportunity to strengthen relationships with community partners Santa Fe Community College offers curriculum in many of these critical areas
WEAKNESSES Strengthening those skills are slow to come to fruition A large percentage have skills gaps needs to improve company performance ranging from critical thinking to business skills Lack of skills could affect new business development
H ERAE TAST S T HT R 126 companies is good, but we need greater employer engagement across Santa Fe There is not yet an ecosystem for companies to “plug in� as well as job candidates and learners to navigate
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SKILL UP Santa Fe
Ecosystem for Education/Career Success •
Assuring alignment across Santa Fe for education, training, workforce and talent mobility/retention
•
Collaboration with Opportunity Santa Fe collaborative working groups (CWGs) for expanded resources and services
•
Connecting and strengthening economic development through collaboration with City/County/WIOA funded efforts
•
New innovative tools and programs to ensure a more inclusive recruiting, hiring and retention system around the needs of employers
•
Employer Driven/Skills Based to assure new ways to train, hire and create advanced pathways to employment for Santa Feans
Assess/Train/Hire/Advance TOOL Innovate + Educate will provide
CoreScore, a soft skills assessment that is being used across New Mexico and nationally. The assessment has been across multiple industries.
Skills assessed: Customer Service, Critical Thinking, Communication, Drive for Results and Adaptability (Leads People – Advanced) Aligns with 90% of all jobs in US Healthcare, Manufacturing, IT and Service Sector versions (Hospitality/Retail) Customization available
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SOFT SKILLS ASSESSMENT. Core Skills Assessment (Soft Skills)
About 15 minutes to take assessment
Entry and Advanced versions of the assessment
Up to 20 hours of aligned curriculum
Industry aligned versions of the assessment
Decision-based simulations with real-world examples
Available in Spanish (Q1 2018)
Written at 8th grade reading level
Non proctored Mobile and web delivered
Integrated assessment and curriculum experience
Š Innovate+Educate, 2017. All Rights Reserved. corescore.jobs
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SEEK SANTA FE
SFCC Continuing Education Contract Training • In-person at SFCC Main Campus and HEC
• Online • Industry specific • Customized to meet your needs
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Thank you and next steps Jamai.blivin@innovate-educate.org Kris.swedin@sfcc.edu linda@strausshr.com