Connect&GO Co-Founder Anthony Palermo with his family at a soon-to-open theme park while sporting the company’s ParkPass RFID wristbands. Photo by Daniel Haber. All other photos courtesy of Connect&GO.
Removing barriers The trend of contactless technology is here to stay by Martin Palicki
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arks and attractions have begun to reopen, and optimism is on the rise. The industry’s strong will to recover is matched by the audiences’ keen desire to return. Creating contactless environments will help keep employees and guests safe in the era of COVID-19, and industry leaders are stepping up to develop solutions. Connect&GO, with a customer base in parks and attractions and provider of wearable RFID systems that interact with ticketing, POS, queuing and security systems has pivoted to apply its products and expertise to help navigate the reopening process. They even developed a new device that takes the guesswork out of social distancing. Co-Founder Anthony Palermo built Connect&GO around the idea that “We can provide the best solutions when we listen to the customer and find out what they need.” For the attractions industry, that includes prioritizing the guest experience in the
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development process. “Even as we think more about contactless environments, we must also be creating a positive interaction for the guest to help ensure they will use the tools we provide,” he says.
Sharing the research; ready for change As Palermo realized that coronavirus would profoundly impact the leisure industry, he took pro-active steps to reach out to his customer base and find out how Connect&GO might be able to help parks and attractions move forward. He assembled a series of roundtable discussions to talk through the issues. He brought together clients and others they have worked with, including representatives from Canada’s Wonderland, Luna Park, San Diego Zoo, Cirque du Soleil, Disneyland Paris, ProSlide, Triotech and InPark. The goal of the roundtables was to help Connect&GO understand the needs of the community, but also to provide an
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