Employee Satisfaction & Attitude
Survey Results
Project ID #3559/67890 Kimjump Web Design and Branding.
Prepared for:
Your Electric Cooperative
Project Date: April 2016
Survey developed and conducted by Inside Information, Inc.ÂŽ of Smithville, Missouri
your electric cooperative
Contents Synopsis
Executive Summary Key Overview
Reports
Results Slide Deck Trending Report Crosstab Analysis
Documentation
Employee Comments Survey Instrument
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2016
2016 Employee Survey Results
Based on 300 surveys 1. How long have you been an employee of Your Electric?
2. Please indicate the area in which you work.
Less than 1 year 5.0% 1 - 5 years 10.0% Member Services 19.5% Construction 60.9% Engineering 11.5%
3. Please indicate your feelings about the statements below on the 5-point scale: *Top Box = 4 + 5 ratings, or strongest agreement. a. Employees here generally strive to do their best work b. My co-workers are willing to help each other on the job c. My supervisor appreciates or recognizes the work I do d. I feel I play an important role in the future of this company e. Employees here are not afraid to make mistakes f. Management here shows respect for employees g. There is a level of trust between employees and their supervisors h. My supervisor listens to me about important issues i. I feel free to discuss concerns with my supervisor j. I feel loyalty to this company k. I am willing to go beyond the normal effort to make this company more successful l. My supervisor is encouraging to the employees m. My supervisor communicates well with employees about their job performance n. Management at this company makes me feel part of a "team effort." o. Management here is focused on building a "member-oriented" organization p. The safety training I have received is adequate so I can perform my job safely q. The skills training I have received is adequate so I can perform my work effectively AVERAGE SECTION RATINGS
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6 - 10 years 14.0% 11 - 15 years 18.0%
16 - 20 years More than 20 years
26.0% 27.0%
Human Resources or Management Finance & Accounting Information Technology
1.1% 4.6% 2.3%
Strongly disagree--> Strongly agree 1 2 3 4 5 Avg Score 1.9% 0.0% 15.5% 53.4% 29.1% 4.08 1.9% 3.8% 14.3% 47.6% 32.4% 4.05 4.8% 3.8% 16.2% 41.0% 34.3% 3.96 3.8% 6.7% 28.6% 41.0% 20.0% 3.67 1.0% 7.7% 39.4% 34.6% 17.3% 3.60 4.8% 7.6% 23.8% 39.0% 24.8% 3.71 3.8% 13.5% 24.0% 41.3% 17.3% 3.55 5.7% 7.6% 20.0% 30.5% 36.2% 3.84 5.7% 6.7% 18.1% 38.1% 31.4% 3.83 1.9% 2.9% 7.6% 40.0% 47.6% 4.29 1.9% 0.0% 8.6% 42.9% 46.7% 4.32 3.8% 12.5% 24.0% 26.9% 32.7% 3.72 4.9% 11.7% 30.1% 30.1% 23.3% 3.55 2.9% 16.2% 32.4% 29.5% 19.0% 3.46 3.8% 13.3% 23.8% 37.1% 21.9% 3.60 1.0% 2.9% 13.3% 46.7% 36.2% 4.14 1.9% 1.0% 18.3% 46.2% 32.7% 4.07 3.3% 6.9% 21.1% 39.2% 29.6% 3.85
Top Box 82.5% 80.0% 75.3% 61.0% 51.9% 63.8% 58.6% 66.7% 69.5% 87.6% 89.6% 59.6% 53.4% 48.5% 59.0% 82.9% 78.9% 68.8%
2016 Employee Survey Results
Based on 300 surveys 4. Regarding your pay, employee benefits and opportunities for advancement, please indicate your feelings about the statements below: Strongly disagree ----> Strongly agree *Top Box = 4 + 5 ratings, or strongest agreement. 1 2 3 4 5 Avg Score Top Box a. My previous pay raises have generally been fair 2.9% 4.8% 17.3% 39.4% 35.6% 4.00 75.0% b. Job performance reviews are conducted on a regular basis 1.0% 6.7% 22.1% 35.6% 34.6% 3.96 70.2% c. My pay is appropriately based on my job performance reviews 2.9% 9.6% 30.8% 30.8% 26.0% 3.67 56.8% d. Promotions here are appropriately based on job performance reviews 5.9% 18.8% 32.7% 25.7% 16.8% 3.29 42.5% e. The pay scale here is better than other area companies 1.9% 4.8% 14.3% 35.2% 43.8% 4.14 79.0% f. The employee benefits here are better than at other area companies 1.9% 0.0% 6.7% 27.9% 63.5% 4.51 91.4% g. I have a good chance for future promotions at this company 8.7% 18.3% 30.8% 30.8% 11.5% 3.18 42.3% h. I have gotten appropriate promotions at this company 7.7% 11.5% 27.9% 27.9% 25.0% 3.51 52.9% i. I would like this company to offer a wider variety of flexible employee benefits 6.7% 6.7% 47.1% 26.9% 12.5% 3.32 39.4% j. Employees here are able to provide input about what benefits are offered 2.9% 10.6% 40.4% 31.7% 14.4% 3.44 46.1% k. This co-op makes it a high priority to attract and keep good employees 1.9% 3.8% 29.8% 38.5% 26.0% 3.83 64.5% l. I would likely recommend this co-op to someone else as a potential employer 1.9% 2.9% 18.3% 31.7% 45.2% 4.15 76.9% AVERAGE SECTION RATINGS 3.9% 8.2% 26.5% 31.8% 29.6% 3.75 61.4% 5. How could communications be improved between you and your supervisor? SEE COMPLETE COMMENT LISTING - Broken down by department 6. How would you suggest improving communications among departments? SEE COMPLETE COMMENT LISTING - Broken down by department 7. What additional resources (tools, equipment, vehicles, training, computers, etc.) do you need to do your job? SEE COMPLETE COMMENT LISTING - Broken down by department 8. Please rate your overall confidence in each of the following on the 5-point scale: *Top Box = 4 + 5 ratings, or highest confidence. a. Confidence in your supervisor b. Confidence in senior management c. Confidence in your co-workers AVERAGE SECTION RATINGS
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No confidence --> Complete confidence 1 2 3 4 5 Avg Score 4.8% 9.6% 22.1% 27.9% 35.6% 3.80 1.0% 6.8% 19.4% 41.7% 31.1% 3.95 0.0% 1.0% 13.3% 50.5% 35.2% 4.20 1.9% 5.8% 18.3% 40.0% 34.0% 3.98
Top Box 63.5% 72.8% 85.7% 74.0%
2016 Employee Survey Results
Based on 300 surveys 9. Please rate your opinions about Your Electric on the following items on the same scale. Strongly disagree ----> Strongly agree *Top Box = 4 + 5 ratings, or strongest agreement. 1 2 3 4 5 Avg Score a. Very committed to supporting area communities 0.0% 1.0% 21.9% 33.3% 43.8% 4.20 b. Has a very positive image in the area communities 0.0% 1.0% 19.2% 37.5% 42.3% 4.21 c. This co-op has an excellent reputation for providing quality customer service 0.0% 0.0% 15.2% 37.1% 47.6% 4.32 d. This co-op has an excellent reputation for providing reliable electric service 0.0% 0.0% 10.5% 37.1% 52.4% 4.42 e. The quality and value of this co-op's products and services are excellent 0.0% 0.0% 12.5% 42.3% 45.2% 4.33 AVERAGE SECTION RATINGS 0.0% 0.4% 15.9% 37.5% 46.3% 4.30
Top Box 77.1% 79.8% 84.7% 89.5% 87.5% 83.7%
10. Compared with other electric co-ops around the state, how would you rate the overall performance of Your Co-op? Better than other co-ops 66.0% Worse than other co-ops About the same 18.0% No experience with other co-ops
0.0% 16.0%
11. Please rate the following on the 5-point scale: *Top Box = 4 + 5 ratings, or highest satisfaction. a. Overall satisfaction with your job b. Overall satisfaction with your supervisor c. Overall satisfaction about opportunities for advancement d. Overall satisfaction with your pay e. Overall satisfaction with your employee benefits AVERAGE SECTION RATINGS
Not at all satisfied ---> Very satisfied 1 2 3 4 5 Avg Score 0.0% 2.9% 19.2% 41.3% 36.5% 4.12 6.8% 4.9% 17.5% 35.0% 35.9% 3.88 7.9% 12.9% 29.7% 27.7% 21.8% 3.43 0.0% 2.9% 26.9% 32.7% 37.5% 4.05 0.0% 0.0% 9.7% 31.1% 59.2% 4.50 2.9% 4.7% 20.6% 33.6% 38.2% 4.00
12. The one thing I like most about my job is: SEE COMPLETE COMMENT LISTING - Broken down by department 13. The one thing I like least about my job is: SEE COMPLETE COMMENT LISTING - Broken down by department 14. The one thing that would improve this company most is: SEE COMPLETE COMMENT LISTING - NO COMMENTS GIVEN 15. Are there any other suggestions or opinions you'd like to share? SEE COMPLETE COMMENT LISTING - Broken down by department
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Top Box 77.8% 70.9% 49.5% 70.2% 90.3% 71.7%
Employee Attitude and Satisfaction Survey Results April 2016
Conducted & compiled by Inside InformationÂŽ Inc.
Overview
2016 Employee Survey During March of 2016, Your Electric Cooperative conducted an Employee Attitude and Satisfaction Survey to determine satisfaction regarding pay, benefits, supervisors and work environment, and employee suggestions for improvements. These survey results include responses from 300 employees, and are compared with previous surveys going back to 2001.
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Survey Highlights
Overall job satisfaction is higher than the previous three surveys, yet lower than in 2001-06 Nearly eight in ten employees (80%) now say they are somewhat or very satisfied – average satisfaction rating is 4.25 on a five-point scale Increases in satisfaction in all four key areas from previous surveys, including pay and benefits – larger increases in satisfaction with supervisors and opportunities for advancement
The survey measured employee attitudes and perceptions in four major areas:
Satisfaction
Co-op Culture
Management &
Pay & Benefits
Supervisors
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Employee Workforce
Employee Workforce Department
51%
Construction 30%
Member Services 10%
Engineering Finance
5%
Information Tech
2%
Management
3%
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Employee Workforce Length of Employment
5%
< 1 year
10%
1-5 yrs
Median is 16 years 14%
6-10 yrs
18%
11-15 yrs 16-20 yrs
26%
> 20 yrs
27%
Employee Workforce Trends in Length of Employment 5%
< 1 year
2%
Median 2016 is 16 years 2013 is 15 years 2001 is >10 years
5% 10%
1-5 yrs
8% 30%
14%
6-10 yrs
17% 12% 71% 74%
> 10 yrs 53%
2016
2013
9
2001
Satisfaction Issues
Satisfaction Overall Satisfaction
78%
Overall Job
90%
Benefits 71%
Supervisor
70%
Pay Opportunity for Advancement
50%
Somewhat or very satisfied (4 & 5 ratings)
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Satisfaction Trends in Overall Job Satisfaction 100%
86% 80%
83%
81%
79%
77%
76%
75%
78%
60%
40%
Higher satisfaction than past three surveys, but lower than in 2001-06
20%
0%
2001
2002
2004
2006
2008
2010
2013
2016
Somewhat or very satisfied
Satisfaction Trends in Satisfaction with Supervisor and Opportunity for Advancement
100%
2016
2013
2010
2008
2006
2004
2002
2001
80%
76% 68%
71%
71%
69% 59% 59% 59%
60%
53% 52% 47% 43%
50% 45% 44% 43%
40%
20%
Highest satisfaction since 2006
Second-highest ever satisfaction with supervisors
Opportunity for Advancement
Supervisor
0%
Somewhat or very satisfied
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Satisfaction Overall Job Satisfaction 100%
80%
78% are somewhat or very satisfied (4 & 5) Average = 4.12
60%
41% 40%
37%
19%
20%
0%
3%
0% 1 - Very Dissatisfied
2 - Somewhat Dissatisfied
3 - Neutral
4 - Somewhat Satisfied
5 - Very Satisfied
Satisfaction Satisfaction With Benefits 100%
80%
90% are somewhat or very satisfied (4 & 5) Average = 4.50 59%
60%
40%
31% 20%
10% 0%
0%
1 - Very Dissatisfied
2 - Somewhat Dissatisfied
0% 3 - Neutral
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4 - Somewhat Satisfied
5 - Very Satisfied
Satisfaction Satisfaction With Supervisor 100%
80%
71% are somewhat or very satisfied (4 & 5) Average = 3.88
60%
35%
36%
4 - Somewhat Satisfied
5 - Very Satisfied
40%
18%
20%
7%
5%
1 - Very Dissatisfied
2 - Somewhat Dissatisfied
0% 3 - Neutral
Satisfaction Overall Job Satisfaction â&#x20AC;&#x201C; by department 100%
100%
100%
79%
80%
76%
75%
70%
60% 40% 20% 0%
Overall is 78%
Info Technology HR/Management
Construction
Member Services
Finance
Somewhat or very satisfied â&#x20AC;&#x201C; note some departments have few respondents
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Engineering
Satisfaction Overall Job Satisfaction â&#x20AC;&#x201C; by years of employment 100%
95%
90% 76%
80%
70%
60%
40%
20%
0%
Overall is 78%
<1 year
1-5 years
6-20 years
>20 years
Somewhat or very satisfied â&#x20AC;&#x201C; note some segments have few respondents
Overall Co-op Performance
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Attitudes and Perceptions Rate Your Electricâ&#x20AC;&#x2122;s Performance Reputation for reliable electric service
90% 87% 94%
Offers excellent products and services
88% 85% 91% 85% 85%
Reputation for quality customer service
92%
Positive image in area communities
80% 82% 87%
Committed to area communities
77% 83% 90%
2016
Somewhat or strongly agree
2013
2001
Attitudes and Perceptions Compare Performance with Other Co-ops
66%
Two-thirds of employees consistently feel Your Electricâ&#x20AC;&#x2122;s performance is better than other co-ops
63% 64%
25% 18% 21% 12% 0%
0%
16% 16%
0%
Better than other co-ops Worse than other co-ops
2016
Same as other co-ops
2013
15
2006
Don't know
Management and Supervision Issues
Attitudes and Perceptions Issues Regarding Confidence 100%
86% 80%
73% 64%
60%
40%
Employees have higher confidence in their co-workers, lower with supervisors
20%
0%
Confidence in co-workers
Confidence in senior management Somewhat or very confident
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Confidence in supervisor
Attitudes and Perceptions Trends in Issues Regarding Confidence 90% 86%
83% 78%
78%
77%
72%
69%
65%
73%
64% 59%
Increases in employee confidence in each area from 2013
In Supervisors
In Senior Management 2004
2008
2013
In Co-workers 2016
Attitudes and Perceptions Attitudes Regarding Management and Supervisors Supervisor appreciates and recognizes my work
75% 70%
I feel free to discuss concerns with supervisor
Higher ratings for supervisor skills â&#x20AC;&#x201C; lower scores for management inspiring teamwork
Supervisor listens to me about important issues Management shows respect for employees Supervisor is encouraging to employees Mgmt is building "member-oriented" organization
67% 64% 60% 59% 59%
There is trust between employees and supervisors Supervisor communicates well about job performance
53%
Management makes me feel part of team effort
49%
Somewhat or strongly agree
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Attitudes and Perceptions Trends in Attitudes Regarding Supervisors/Management 75%
53%
Supervisor appreciates and recognizes my work
60% 70%
Feel free to discuss concerns with supervisor
57% n/a 67%
Supervisor listens to me about important issues
53%
Higher ratings in all areas from previous surveys
60% 53% 56%
Supervisor is encouraging to employees
Management focus is "member-oriented"
62%
59% 57%
n/a 2016
2013
2001
Co-op Culture and Job Issues
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Attitudes and Perceptions Attitudes Regarding Co-op Culture and Job 90%
I am willing to give an extra effort for the co-op
88%
I feel loyalty to the co-op Safety training has been adequate
83%
Employees strive to do their best work
83%
Co-workers are willing to help each other
80%
Skills training has been adequate
79% 61%
I feel I play an important role in the co-op's future Somewhat or strongly agree
Attitudes and Perceptions Trends in Attitudes Regarding Co-op Culture and Job 90% 88% 89%
Willing to give extra effort for co-op
88% 85% 83%
Feel loyalty for this company
83% 80%
69%
Employees strive to do their best work
83%
Safety training has been adequate
61%
79% 80% 71%
Co-workers willing to help each other
84% 79%
74%
Skills training has been adequate
61% 61% 49%
Feel I play important role in co-op future
60%
2016
19
2013
2001
Pay and Benefits
Attitudes and Perceptions Issues Regarding Performance Reviews, Pay and Promotions 57% Pay raises are based on performance reviews
13%
53% Previous promotions have been appropriate
19%
43% Promotions are based on job performance reviews
25%
42% I have a good chance at future promotions
27% Disagree (1-2)
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Agree (4-5)
Benchmarking with Other Cooperatives
Attitudes and Perceptions 78% Overall Job
77% 90%
Benefits
76% 71%
Supervisor
67% 70%
Pay
59% 50% 48%
Oppr for Adv
Your Co-op Average other co-ops Somewhat or very satisfied (4-5 ratings)
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Attitudes and Perceptions Employee Confidence Levels 100%
86%
80%
80%
73% 64%
63%
65%
60%
40%
20%
0%
Confidence in co-workers
Confidence in senior management
Average other co-ops
Confidence in supervisor
Your Co-op
Somewhat or very confident (4-5 ratings)
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2016 Employee Survey Results Comments
5. How could communications be improved between you and your supervisor? 1. 2. 3. 4. 5.
Chain of command should work both ways Could not be better Excellent communications no issues I'm satisfied Less personal favoritisms 6. Listen to other people
6. How would you suggest improving communications among departments? 7. Departments don't communicate at all its a pissing contest 8. Everyone make decision together before something is done 9. Give credit less personal 10. Meet each other or call and keep others in the loop 11. More meetings or events to talk about issues or things going on in the company 12. More time communicating between departments need someone making sure all departments are working together
7. What additional resources (tools, equipment, vehicles, training, computers, etc.) do you need to do your job? 13. I'm good 14. Lineman 15. More equally dispersed workload among employees 16. Outfitted very well 17. We work good with what we have
12. The one thing I like most about my job is: 18. Being outside and meeting people 19. Benefits 20. Benefits pay and co-workers 21. Co-workers 22. Co-workers and payday 23. Friendly co-workers and benefits 24. Paychecks 25. The people that I work with and working for our members also being involved in our communities
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2016 Employee Survey Results Comments
13. The one thing I like least about my job is: 26. Being inside all the time 27. Conflicts with other employees 28. Hiring or promoting people 29. No room for advancement outsiders are hired instead of promoting internal employees that have the co-op loyalty and experience no chance of advancement nowadays 30. No seniority for advancement 31. No windows 32. Watching other people not do their job without any repercussions
15. Are there any other suggestions or opinions you'd like to share? 33. Get back to helping the members 34. Meet with employees and ask without retributions about our jobs
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