POWER OUTAGES

Your cooperative is dedicated to safely providing reliable electricity at an economical cost. While we would like to guarantee electricity 100 percent of the time, we are proud to consistently maintain a reliability level above 99.9 percent.

Unfortunately, there are occasional instances when external factors cause power outages. When an outage does occur, our crews are always on standby ready to safely restore power as quickly as possible.

It is important that our members are also ready when an outage occurs. Below are a few things you can do to prepare:

Keep a FLASHLIGHT in a location with easy access to all family members.

Consider installing an UNINTERRUPTIBLE POWER SUPPLY (UPS) to provide a battery backup for critical electronics.

Have a PORTABLE CHARGER or POWER BANK available to charge cell phones and tablets.

If you install and utilize a GENERATOR be sure to follow the safety guidelines on the front of this insert.

Know your MEDICAL NEEDS - if you have medicine that needs to remain refrigerated or a medical device that requires electricity, have a backup plan in place.

Download OUR MOBILE APP by searching for Dixie Electric Cooperative in your app store and set up your login to access the app features.

TO REPORT AN OUTAGE AND RECEIVE OUTAGE INFORMATION:

• Use our mobile app to report your outage or call 1-800-239-1367.

• Visit our online outage map at outagemap.dixie.coop to view current outage locations.

• Follow us on Facebook or Twitter to receive updates on large outages impacting more than 50 members.

Service reliability is a top priority for your cooperative. At Dixie, we are always looking out for you!