Canoochee EMC Announces Rate Adjustments for 2024

Understanding the Need for Adjustment

Rising costs have impacted all aspects of daily life over the past few years. While Canoochee EMC has strived to avoid passing these increases onto its members, continued rises in power costs, equipment and supplies have necessitated a rate adjustment for 2024.

The Canoochee EMC Board of Directors understands the impact of this decision, as they are also members of the EMC, and share the potential hardship with their families and friends. This difficult decision was not taken lightly.

Rate Changes

Effective March 1, 2024, the following adjustments will be implemented:

• Base Rate: Increased from $16 to $20 a month.

• Cost per kilowatt hour (kwh): Increased from $0.103 to $0.110 per kwh.

These changes will result in an average monthly increase of approximately $10, or $120 a year, for most Canoochee EMC members.

Supporting Our Members

The Board of Directors acknowledges the potential hardship this adjustment may cause and encourages members to explore energy-saving measures. Additionally, members with existing deposits may find benefit in converting to prepay accounts to utilize their deposits toward future energy use.

Canoochee EMC remains committed to delivering reliable and cost-effective electricity to its members, while also navigating the challenges presented by a fluctuating cost environment.

Canoochee EMC Receives High Marks for Customer Satisfaction

Canoochee EMC completed its annual OR quarterly OR monthly member-wide customer satisfaction survey, which more than 300 members were asked to participate.

Member responses were sent to the American Customer Satisfaction Index (ACSI), a company that measures customer satisfaction across multiple industries throughout the United States.

For 2023, Canoochee EMC received an ACSI score of 84 out of a maximum score of 1001. Canoochee EMC’s score is higher than all publicly measured investor-owned utility scores and places Canoochee EMC 12 points higher than the average investor-owned utility score//cooperative utility score// municipal utility score of 72, as well as 13 points higher than the municipal utilities score of 71, according to industry ratings in the 2023 ACSI Utility Sector Report.

For more information, please visit www.theacsi.org.

Results are based on data provided by Canoochee EMC, which was collected between Dec. 1-31, 2023. ACSI did not regulate the survey administration or sample size. ACSI is a registered trademark of the American Customer Satisfaction Index LLC.

Energy Efficiency Tip of the Month

Plant deciduous trees with high, spreading crowns to the south of your home to block sunlight in the summer and reduce the need for air conditioning. Deciduous trees lose their leaves in the winter, allowing sunlight to warm your home. Plant evergreen trees and shrubs with low crowns to block winter winds. Dense evergreen trees and shrubs planted to the north and northwest are the most common type of windbreak and can help lower energy used for home heating.

Source: www.energy.gov

Touchstone Energy Senior Citizen of the Month

Congratulations to Oria A. Sanchez of Collins for being selected as the April 2024 Touchstone Energy Senior Citizen of the Month.