Special Notice
PO Box 1234 Anytown, MO 66550
PHONE 123.465.7394
EMAIL info@rrock.coop
Dear Member, You’ve heard us say it before, but today you’ll see why cooperative membership matters! On your next bill you’ll be receiving a capital credit refund - something that you’d never get from most utility companies. As a non-profit cooperative, when there is excess revenue in a particular year, it can be returned to member-customers like you in the form of capital credit refunds. That’s something that not just any utility company can do --- and one of the reasons that we feel we have a partnership in the success of your business. But that’s not all that makes your membership special: You have a voice in running Roundrock Electric. Cooperatives are owned by their customers You have a vote in choosing the board of directors, deciding on bylaw changes and other issues that are decided by the member-customers. Your neighborhood is our home. Your co-op is run locally, so decisions are made right here, not in some corporate boardroom in another city. The refund will be applied to your April bill and is being returned for your share of the profit from 2015. Your credit amount is shown below.
$497.88 We look forward to continuing this partnership, and appreciate all our members!
Yours Sincerely,
John Jones CEO
Connect with your Members Connect with your Data
877 873 3777 i f @i side i f c
Inside Information offers clients dashboard technology to interact with member information. The customized service brings together data from mutiple sources to allow cooperatives to easily analyze trends, filter responses and export. Learn more by contacting Shane Homan – shane@inside-info.com Touchpoint Surveys allow for prompt data collection following member interaction. Results presented through dashboards give cooperatives the opportunity for immediate follow up. Types of surveys ideal for dashboard analytics include:
New members Service order Outages Installation / program participation follow up
“The dashboard for our fiber installation follow up “The dashboard created by Inside Information has really changed how we interact and adapt to our memberships' needs and has given us the ability to provide a world-class member experience.”
Derrick Redfearn Manager of Member Relations Ozarks Electric Cooperative
makes it quick and easy to see if we have an issue with a contracted worker installing cable inside of our members’ homes. We can quickly address an issue if we have an unhappy member. We can also export lists to share with whoever needs to take care of the issue. In meetings, we use the dashboard to review results and interact with the data.”
Larry Mattes Communications Specialist Lake Region Electric Cooperative
PO Box 1234 | Anytown, MO 66550
ONNECT
Member Name
Make Plans to Attend!
Address City, State, Zip
You Are Invited! www.facebook.com/roundrockcoop 123.465.7394 info@rrock.coop
ONNECT
Connect 2018 is your opportunity to meet your neighbors and learn the latest news from Roundrock Electric Cooperative. Join us for dinner and a brief discussion. Choose the location and time that best fits your plans. Door prizes will be awarded so you won’t want to miss it!
Event Date
Location
Location
RSVP By
April 1
Waterfront Bistro
Mayberry, MO
March 15
April 15
The Spot
Appleton, MO
April 1
April 30
Jennie’s Restaurant
Oakton, MO
April 15
Spots are limited so make your reservation today! Events begin at 5:30 and end at 7:30.
Annual Member Event
DATA + MESSAGE = GREAT EMAIL COMMUNICATION The beauty of data-driven communication is you can send the right message to the right member at the right time. Targeted emails will keep your members informed and engaged. Examples include:
Planned outage notification Fiber sign up Monthly enews E-bill / level pay enrollment Payment app promotion Youth Tour announcement District meeting invitations Service order surveys Welcome emails Outage surveys
Emails like these, and any other topics you choose, can be customized for your cooperative. Make sure you take advantage of this great feature in your subscription package!
PO Box 1234 Anytown, MO 66550
123.465.7394 info@rrock.coop
High Speed Internet Available Now!
Pay Your Way
Dear Member, Electric cooperatives launched more than 75 years ago to bring a critical service to rural areas that no other companies would. Fast forward to today and here we are again – bringing a vital amenity in the form of high speed internet. We recognize the internet powers families, businesses and farms. Access to high speed internet service allows many to live where they want without sacrificing quality of life. Fast, Reliable Internet Premium HD Television
We are happy to announce that you are now eligible for high speed internet! With reasonable prices and unheard of speed, you will want to check out this exciting opportunity through our subsidiary company, NET NOW. Two great options to meet your needs:
Unlimited U.S. Long Distance
NET NOW FAST $59.99 NET NOW FASTER $89.99
To Take a Speed Test Drive or Get High Speed Net NOW, go to:
NetNow.com
And for a limited time, we are waiving the installation fee. Don’t wait – sign up today!
Enhanced Geo Reports Visualize Your Data With Maps We’ve updated our mapping capabilities, and we’re ready to use this great functionality for our clients! Visualizing data geographically is an effective tool in analyzing information. This sample shows survey comments regarding outages and tree issues. By mapping the results, the cooperative was able to pinpoint potential problem areas. Combining member survey and CIS data, the possibilities for geo results are endless. We’ll even include territory boundaries in the maps we create.
Contact Shane Homan to unlock new mapping options Shane@inside-info.com
Courtesy Notification
PLANNED MAINTENANCE
4.1.2018
www.facebook.com/roundrockcoop
We wanted to notify you there will be a short interruption in your electric service on the date printed on the reverse of this notification. Details may be found on our web and social media sites. Thanks for your patience as we continue to maintain our electric system to provide reliable power to our members.
PO Box 1234 Anytown, MO 66550 123.465.7394 info@rrock.coop www.facebook.com/roundrockcoop
Return for a chance to win a $50 bill credit! We appreciate your feedback and welcome input about your recent service experience. After completing the survey below, please use the enclosed postage paid envelope to return. You may complete this survey online at: www.rrock.coop/chimein
1. Regarding your recent contact with Roundrock Electric Cooperative, how satisfied are you with the following? (1=not at all satisfied; 5=very satisfied) 1
2
3
4
5
Accuracy of information received .................................................................................. Problem resolution .............................................................................................................. Ability to reach the appropriate contact to help with your question................. Promptness............................................................................................................................. Competency of employees................................................................................................ 2. How would you rate your overall satisfaction with your contact of Roundrock Electric? 1
2
3
4
5
3. Which of the following best describes how your opinion of Roundrock changed after your recent interaction? Better Worse Did not change Had no opinion of the cooperative before this interaction 4. What can we do to improve our service to you?
5. Would you like to be contacted by a supervisor to discuss your experience? (if yes, please provide daytime phone number) Yes No Daytime Phone Number:
Thank you for taking time to share your opinions!
PO Box 1234 | Anytown, MO 66550
123.465.7394
www.rrock.coop
KNOWLEDGE IS POWER SmartHub is an online payment and account management tool that you can use on your computer, tablet or smartphone. You can use SmartHub to pay your electric bill online with a credit card, debit card or electronic check.
Account information
Electricity Usage
Online bill payments
Outage reporting
personal profile
secure, notifications, history
Mobile app phone or tablet
data and graphs
information and reporting
Tree Clearing Notice
PO Box 1234 Anytown, MO 66550
Dear Member, We wanted to provide a courtesy notiďŹ cation of service work being performed in the coming weeks in your area. Roundrock Electric Cooperative is committed to providing reliable service to our members which involves dedication to maintaining facilities. One way we fulďŹ ll this commitment is by keeping power lines free from obstruction. Roundrock crews will be trimming trees to provide proper clearance from power lines. If you have questions or concerns please contact us at: 123.465.7394 or by email: info@rrock.coop.
Member Name Address City, State, Zip
PO Box 1234 Anytown, MO 66550
123.465.7394 info@rrock.coop
Welcome to Roundrock Electric Cooperative!
Pay Your Way
Dear Member, It’s great to have you as a member of our cooperative, and we want to point out a few highlights of what it means to be a member-owner: Roundrock Electric Cooperative is governed by board members who are elected by members of the cooperative. You’ll have the opportunity to participate in voting and in our annual meeting which takes place the second week in June every year. As a non profit cooperative, margins from annual sales are returned to our members in the form of capital credits. You can learn more about the cooperative form of business and these unique benefits at www.rrock.coop/mycoop. In the coming weeks, you’ll receive a packet with more information about your cooperative, including a discount card which can be used to save money on prescriptions, entertainment and at other businesses across the nation. Welcome to Roundrock!
Simple Payment Solutions! We offer convenient payment options right at your fingertips. From levelized billing to paperless payment, we have the solution that works for you. Learn More and Sign Up Today! www.rrock.coop/simplepay