Inside Tucson Business 03/01/13 by Territorial Newspapers

THE ART OF COLLABORATION Synergy, camaraderie meet at 650 Studio PAGE 15

Your Weekly Business Journal for the Tucson Metro Area WWW.INSIDETUCSONBUSINESS.COM • MARCH 1, 2013 • VOL. 22, NO. 40 • $1

Good neighbors want good nights Rosemont Mine and Kitt Peak officials share light concerns Page 3

MainStreet program helps businesses survive RTA construction chaos

PAGE 4

Unraveling the city’s unfunded pension mess Council wants more time to resolve debt Page 7

Over the cliff, off the roof Otis Blank

Housing higher, except in Tucson Page 19

Pending Commerce Bank merger brings John P. Lewis out of retirement By Roger Yohem Inside Tucson Business Tucson-based Commerce Bank of Arizona will be merged with First Scottsdale Bank under plans revealed this week that will bring John P. Lewis back out of retirement. Technically, the one-office First Scottsdale Bank is buying Commerce Bank and its seven offices statewide for $8.6 million. But the decision has been made to operate the combined bank under the name Commerce Bank of Arizona. The combined bank will have more than $300 million in assets, making it the second-largest community bank headquartered in the state, with 60 employees.

As part of the combination, the new company will undertake a $10 million common equity offering. “We are very optimistic about the long-term John P. Lewis growth prospects for the Tucson market and this transaction leaves us poised to capitalize on robust economic growth in the two largest markets in Arizona,” said Rich Vogel, chairman and CEO of First Scottsdale Bank. The deal is expected to close later this year at which time Lewis would become the bank’s Tucson operations president.

Lewis had retired in 2012 after 45 years in banking. In 1998, he was part of a team that launched Southern Arizona Community Bank, which was acquired and merged with Bank of Tucson in January 2011. At that time, Lewis became vice chairman and secretary of Bank of Tucson before retiring. Returning with Lewis will be veteran banker Mike Tueba who will service as chief credit officer in Tucson for Commerce Bank. Trueba had held the same post at Southern Arizona Community Bank when he worked with Lewis. John S. Lewis, who has been president and CEO of Commerce Bank since May 2012 and is not related to John P. Lewis, will leave this year after the merger.

Commerce Bank was founded in 2002 by Randall Yenerich and a group of investors. As of June 30, 2012, the bank had $231.3 million in assets. Its main office is at 3805 E. Broadway. It has two other offices in Tucson and one each in Green Valley, Tubac, Mesa and Scottsdale. On Jan. 14, the Federal Insurance Deposit Corp. brought an enforcement action against Commerce Bank requiring it to formulate a succession plan to replace CEO John S. Lewis and fill its vacant chief credit officer position. The order also required the bank to improve certain lending procedures. Contact reporter Roger Yohem at ryohem@azbiz.com or (520) 295-4254.

2 MARCH 1, 2013

INSIDE TUCSON BUSINESS

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InsideTucsonBusiness.com

MARCH 1, 2013

NEWS

Patrick McNamara Inside Tucson Business Among the concerns over the proposed Rosemont Copper mine in the Santa Rita Mountains has been the effects of lights. Once opened, the mine would operate around the clock, meaning artificial lighting and what it would do to the night sky and astronomy interests. To minimize the impact, Rosemont Copper commissioned an analysis of ways to limit the amount of light that would escape from its facility. “In wanting to be a good neighbor, we wanted to do these mitigations,” said Fermin Samorano, mine manager with Rosemont Copper. Last week, mine officials and consultants invited members of the regional astronomy community to visit the site and see mockups of a lighting system that would be used once copper extraction starts. The proposed mine would be less than 50 miles from Kitt Peak National Observatory in the Quinlan Mountains southwest of Tucson. Even closer is the Smithsonian Astrophysical Observatory’s Fred Lawrence Whipple Observatory on Mount Hopkins on the other side of the Santa Rita Mountains ridgeline. The lighting plan that Rosemont has proposed is expected to reduce the amount of lumens from the mine from an estimated 21 million to 6 million. A lumen is a measure of visible light based on candelas or candlepower. Roughly speaking, one candela equals the light intensity of one candle. Because of the amount of light needed to operate the mine safely at night, there have been concerns among professional and amateur astronomers that the project would allow too much light to escape brightening the night sky. To mitigate the impact, Rosemont Copper hired Tucson-based Monrad Engineering Inc. to come up with a plan. “Given its proximity to the Smithsonian

Phone: (520) 295-4200 Fax: (520) 295-4071 3280 E. Hemisphere Loop, #180 Tucson, AZ 85706-5027 insidetucsonbusiness.com

An example of the type of LED light that Rosemont Copper has proposed using to illuminate night mining operations at its planned mine in the Santa Rita Mountains.

observatory complex, we’re trying to eliminate as much stray light as possible,” said Chris Monrad, principal and vice president of Monrad Engineering. He said the effects of light pollution usually are seen in three ways: • Spill light that crosses over a property line. • Direct visible glare that causes a visible glare and skyglow. • The cumulated effects of escaped lighting from an urban setting that makes the night sky appear to glow orange and red. Among strategies that Monrad developed was to have fully shielded and aimed lighting fixtures to minimize the amount of light that escapes or is reflected from the mine into the atmosphere. The plan also calls for the use of lightemitting diodes, or LED lighting, which uses less power to produce more light. LED lighting also can be aimed and concentrated more efficiently to minimize the amount of light that escapes into the atmosphere. Most importantly, at least to astronomers, is the color of the lights the mine plans to use. “Anything you can do to curtail light on the blue end of the spectrum minimizes the amount of light scattered into the atmosphere,” Monrad said.

Photo courtesy of Monrad Engineering/Steven Meckler Photography

Rosemont mine lighting plan seeks to minimize impact on night sky The lighting plan Monrad developed limits the amounts of cool colors – blues, greens and purples — in favor of colors on the amber spectrum, which have less impact on the night sky. “That’s really critical to Southern Arizona astronomy,” said Richard Green, assistant director of government relations with the University of Arizona’s Steward Observatory. Green, who was among stakeholders touring the mine site last week, said the approach to lighting Monrad Engineering devised was the best the astronomical community could hope for. “I think this would be a pioneering effort,” he said. Another stakeholder on the tour, Scott Kardel, managing director of the International Dark-Sky Association, said the plan Monrad proposed appeared to be a good compromise. “I think the Monrad plan has a much lower impact than what was proposed originally,” Kardel said, referring to Rosemont Copper’s original proposal for lighting. Kardel noted that the mine still would significantly illuminate an area that traditionally has been dark. The astronomical sciences have a significant impact on the state’s economy. Industry figures estimate that more than $1 billion has been invested in infrastructure and equipment. The total estimated annual economic impact to the state was estimated at $250 million in 2008. Rosemont’s Samorano said the efforts to create a lighting plan that minimize the impacts on the scientific community fit with his company’s overall philosophy. “It’s part of putting together a modern mine,” he said. Contact reporter Patrick McNamara at pmcnamara@azbiz.com or (520) 295-4259.

PUBLISHER THOMAS P. LEE tlee@azbiz.com

STAFF WRITER PATRICK MCNAMARA pmcnamara@azbiz.com

RESEARCHER JEANNE BENNETT list@azbiz.com

INSIDE SALES MANAGER MONICA AKYOL makyol@azbiz.com

EDITORIAL DESIGNER DUANE HOLLIS dhollis@azbiz.com

EDITOR DAVID HATFIELD dhatfield@azbiz.com

LEGAL REPORTER CELINDA ARGUE cargue@azbiz.com

ART DIRECTOR ANDREW ARTHUR aarthur@azbiz.com

CARTOONIST WES HARGIS

STAFF WRITER ROGER YOHEM ryohem@azbiz.com

WEB PRODUCER DAVID MENDEZ dmendez@azbiz.com

ADVERTISING DIRECTOR JILL A’HEARN jahearn@azbiz.com

CIRCULATION MANAGER LAURA HORVATH lhorvath@azbiz.com

EDITORIAL INTERNS LAUREN SHORES ALEX WAINWRIGHT`

Inside Tucson Business (ISSN: 1069-5184) is published weekly, 53 times a year, every Monday, for $1 per copy, $50 one year, $85 two years in Pima County; $6 per copy, $52.50 one year, $87.50 two years outside Pima County, by Territorial Newspapers, located at 3280 E. Hemisphere Loop, Suite 180, Tucson, Arizona 85706-5027. (Mailing address: P.O. Box 27087, Tucson, Arizona 85726-7087, telephone: (520) 294-1200.) ©2009 Territorial Newspapers Reproduction or use, without written permission of publisher or editor, for editorial or graphic content prohibited. POSTMASTER: Send address changes to: Inside Tucson Business, P.O. Box 27087, Tucson, AZ 85726-7087.

Film incentives bill stalls in state Senate A bill that would provide incentives to companies shooting TV shows and movies in Arizona has stalled in the state Senate. The bill (SB 1242), introduced by Sen. Al Melvin, R-Tucson, won unanimous approval from the Commerce, Energy and Military Committee but isn’t being heard in the Finance Committee, to which it also was assigned. Melvin says he hopes the bill can be revived in the House so it can come back to the Senate for a final vote. Jennifer Stielow, vice president of the Arizona Tax Research Association, said her group opposes the bill because it would create incentives for one industry, opening the door for similar special requests from other sectors. Arizona had an incentive for the film industry until it expired three years ago. In this version, companies that spend more than $250,000 on productions in Arizona would receive a 20 percent refundable tax credit from the state, up to $70 million per year.

US Airways-American execs answer Congress Appearing before the U.S. House of Representatives’ Judiciary Committee on Tuesday (Feb. 26), US Airways Executive Vice President Stephen Johnson and American Airlines General Counsel Gary Kennedy faced mostly cursory questioning as they defended the $11 billion deal announced Feb. 14 that would combine the two carriers. The questions mostly centered on what will happen to fares or hub airports when the two airlines are combined but the general tone seemed as if the politicians figured it was done deal. Johnson and Kennedy said the airline industry will remain extremely competitive and the combination wouldn’t necessarily cause fares to increase. The deal still needs the approval of the bankruptcy court overseeing American’s Chapter 11 bankruptcy. A hearing on that is scheduled for March 27. The deal also needs antitrust regulatory approval from the U.S. Department of Justice. US Airways CEO Doug Parker would assume the same title in the combined airline, to be known as American Airlines, which will have its headquarters in Fort Worth, Texas. US Airways is currently headquartered in Tempe.

EDITION INDEX Public Notices Lists Briefs Profile On the Menu Arts and Culture Inside Media Calendar

6 8-9 13 15 16 16 17 17

Finance Real Estate & Construction Biz Buzz Editorial Classifieds

18 19 20 20 23

4 MARCH 1, 2013

INSIDE TUCSON BUSINESS

NEWS

MainStreet Business Assistance focuses on the bottom line

C-Path’s Compton leaves, interim CEO named After little more than a year on the job, Carolyn Compton is leaving as CEO of the Critical Path Institute (C-Path) to accept a position with Arizona State University. Compton is taking a new position with ASU-based National Biomarkers Development Alliance, an organization begun last November to “create a standards-based, end-to-end pipeline for the expressed purposes of bringing rigor and predictability to biomarker development,” according to an agenda of the group’s December workshop in Scottsdale where Compton lead a discussion. C-Path has named Martha Brumfield as interim CEO. Brumfield has a doctorate in organic chemistry from the University of Maryland and worked in the pharmaceutical industry. Compton came to C-Path in February 2012 as its second CEO following Raymond Woosley, who founded the organization in 2005 to help accelerate innovations in health care.

Apollo Group Inc. has filed a notice with the Securities and Exchange Commission that its University of Phoenix subsidiary has been notified that a peer review team is recommending to the Higher Learning Commission that it be put on probation. It does not have sufficient autonomy from its for-profit parent company. Mark Brenner, chief of staff for Apollo Group, said the recommendation is being reviewed and he is confident the concerns can be addressed. He said the company plans to appeal the recommended sanctions. In the meantime, he said there would be no change in the accreditation status of University of Phoenix pending completion of the review and appeal. If the University of Phoenix were to lose its accreditation, it would risk losing access to federal student loans and grants.

Boeing wants to test 787 Dreamliner batteries Boeing Co. says it believes it has isolated issues regarding the lithium-ion batteries on its 787 Dreamliners to the batteries themselves. It has proposed a plan to test the batteries in hopes the grounded airliners can be returned to service, possibly as early as the end of March. But the Federal Aviation Administration says it’s not ready for such quick action and wants to see the result of laboratory tests before allowing test flights. For now it appears investigators have ruled out issues associated with a charger for the batteries manufactured by Securaplane Technologies, 10900 N. Stallard Place, Oro Valley.

Roger Yohem photo

Univ. of Phoenix parent gets notice for probation

Britton Dornquast’s team helps businesses survive in RTA’s construction zones.

By Roger Yohem Inside Tucson Business First of two parts. Britton Dornquast is a bottom line kind of guy. As head of the MainStreet Business Assistance program, he has to be. With all their clients, every question, problem, concern, consultation and road ultimately ends there. MainStreet is tasked with helping businesses survive and prosper in the face of infrastructure construction chaos, specifically road projects in the Regional Transportation Authority (RTA) plan. The program includes 35 roadway improvements on heavy-duty arterials including Grant Road, Tangerine Road, Broadway, Valencia Road, Sahuarita Road and Houghton Road. Plus, there are other massive construction initiatives such as Downtown Links, the Twin Peaks Interchange in Marana and SunLinks, the modern streetcar project. As streets and rights of way are torn up and bulldozers rumble, businesses in the “impact” zones face lost parking, less traf-

fic, restricted access, fewer customers, declining sales and ultimately, survival. “For us, the bottom line is we don’t want to lose a business as a direct result of the construction impacts. Within a quartermile of a project, our services are available to any business during construction,” said Dornquast. MainStreet’s team of 10 consultants are all private-sector experts with a total or more than 200 years of combined business ownership and management experience. Once an impacted client signs on, the business is evaluated in the core areas of customer service; sales; personnel; business planning; marketing; financial, organizational and quality controls; and overall operations. A company’s owners and/or top decision-makers must participate in the process. “For starters, our consultants conduct a two-hour business assessment, the first step in getting to the bottom line. If their business is down 10 or 30 or 50 percent, we want to know why,” Dornquast said. “To help them through construction, some

things rise to the surface immediately that make sense.” “We tell them not to listen to the street rumors. For the most part, they already know where their strengths and weaknesses are,” he added. After the assessment, consultants and clients prioritize three key areas to be addressed. In most cases, the analysis concludes that the business will survive construction. At that point, MainStreet tries to nudge the business through short-term mitigation toward a longer-term plan. “Due to the scope and length of a project, every situation is uniquely different. That makes everyone’s options different in what they end up picking,” Dornquast said.

In confidence At no cost, the impacted businesses have access to four main services (see Biz Facts). Businesses can tap into a maximum 90 hours of consulting although most need less than 50 hours. Strategic planning covers areas such as mission and vision statements, branding, sales and marketing.

InsideTucsonBusiness.com

MARCH 1, 2013

This Week’s

BIZ FACTS

(520-770-9410 MainStreetInfo.org Under the $2.1 billion, 20-year Regional Transportation Authority (RTA) program approved by voters in 2006, MainStreet is allocated $10 million to help businesses affected by RTA’s road projects. Typical losses average 20 to 25 percent but can reach 50 percent. Potentially, the lost revenue could put companies out of business. MainStreet offers free assistance in four core categories: • Information Liaison To distribute initial road project information and introductory MainStreet materials, then return with updates while the project is in design. • Construction Ombudsman During construction, the conduit to updates (timelines, traffic, closures, etc.) and to resolve construction-related issues impacting the business. • Direct Consulting Services to help mitigate potential impacts to the client’s bottom line; and to improve the overall health of the business post-construction. • Additional Services Extra resources such as Construction Readiness and Small Business Success workshops; social media; or custom maps to show alternative access.

Help with “deliverables” include customer database and tracking, logo design, merchandising, website creation and content, sales training, signage, brochures/flyers, public relations and grand re-openings. Dornquast said 97 percent of businesses have never worked with a consultant. They have to be educated on the process and obligations. “We tell them just because its free you can’t jerk around. We’re making a huge commitment to you so you can’t miss more than two meetings. If you blow us off, we fire you,” he said. All assessments and recommendations are conducted in strict confidence. By decree, MainStreet cannot provide legal services, property appraisals, tax exemptions, funding for marketing or any direct compensation. Typically, sales inside a construction zone drop by an average of 20 percent. The bigger challenge, however, often comes once the consultants dig into a company’s operations. “They may not have the right management team and employees in place or maybe they lost and haven’t replaced a major customer that was a third of their business. Some struggle with cash flow,” Dornquast said. “The harsh reality is only 5 percent of the businesses we work with have a formal written business plan. All these issues can border on crisis-level things we help them work on.” “The bottom line is to keep them in the loop, to provide assistance so they can focus on running their business.” The conclusion of this two-part report will appear in the March 8 issue of Inside Tucson Business.

Contact reporter Roger Yohem at ryohem@azbiz.com or (520) 295-4254.

Good News

Pop-Cycle thrives after streetcar construction

Who needs MLB? We couldn’t help but notice the positive press this week from Sports Illustrated columnist Tom Dart on how Major League Soccer is filling the void in Tucson after the departure of Major League Baseball spring training two years ago. Noting the work done by FC Tucson and the “structured and tourist-friendly preseason fixtures at high-caliber facilities,” Tucson has become the western hub for MLS spring training. It hosted 10 of the 19 teams this year and the Desert Diamond Cup championship on Feb. 22 was televised live on the NBC Sports Network. Dart wrote that players were also impressed with the facilities — due to Pima County’s spending $2.8 million on converting baseball diamonds to soccer pitches. “With more clubs, expanded media coverage and smart marketing, soccer in the desert might become an attraction, then a habit, then a tradition. ‘Strikers and keepers report to spring training’ has a certain ring to it, doesn’t it?” Dart concluded.

Lauren Shores

MainStreet Program

The Tucson

INSIDER

Libby Tobey, manager at Pop-Cycle.

Insights and trends on developing and ongoing Tucson regional business news.

By Lauren Shores Inside Tucson Business

Lost in translation

When construction for SunLink, the modern streetcar, started to affect businesses on eclective Fourth Avenue, MainStreet officials contacted businesses and offered to help. The assistance was optional, but the owners of Pop-Cycle, 422 N. Fourth Ave., took the opportunity to increase revenue. Pop-Cycle opened in 2008 near the University of Arizona. Owners Jennifer Radler, Shannon Riggs and DeeDee Koenen envisioned selling local artists’ handmade products, all made from recycled, sustainable materials. The merchandise ranges from art made from chalk boards to jewelry and clothes, and even clocks made of vinyl. Since the street in front of Pop-Cycle was closed for three months, it was difficult to get customers in the door. People were not sure where to park, and often had to walk up to two blocks away just to cross the street. And once they got to the store, the fence surrounding construction was so close to the front door that only one person could walk in at a time, according to Radler. “Sales were down about 35 percent when the street was torn up, so MainStreet offered business counseling and services,” said Radler. “The three of us (owners) all had different ideas to help business, so they helped us get our ideas organized and get us focused.” Since then, Pop-Cycle has doubled its retail space and reopened. Thanks to the extra space and MainStreet’s help, sales are better than before. Pop-Cycle sales now exceed the numbers it had before construction. “It’s been great,” said Radler. “We really appreciated MainStreet’s work and creativity, and it was a nice experience.”

Lauren Shores is an editorial intern majoring in journalism at the University of Arizona.

Representatives of the Chinese State Food and Drug Administration, China’s equivalent of the U.S. Food and Drug Administration, were at the Critical Path Institute (C-Path) and the University of Arizona College of Pharmacy last month. The visit was planned so the Chinese could learn about C-Path’s work facilitating the collaboration of private pharmaceutical firms and government entities to accelerate approvals of medical products. At one point the translator struggled to find the Chinese word for “consortium.” Apparently there is no ready word in Chinese for the concept of a cooperative arrangement among private and governmental entities working toward a common goal.

Going back The health of Tucson’s tourism industry and other parts of the economy can be tied to Tucson International Airport, which reported passenger traffic totaled 266,296 in January, the worst first month of the year since 2002, four months after Sept. 11. That year was an anomaly as the airport recovered to an upward trajectory in 2003. The last year airport passenger traffic was slower than it was this year was January 1994, when the airport saw 254,726 passengers. That wound up being the year annual passenger totals started topping 3 million, a feat that had only been accomplished once in 1987.

6 MARCH 1, 2013

INSIDE TUCSON BUSINESS

NEWS PUBLIC NOTICES Public notices of business bankruptcies, foreclosures and liens filed in Tucson or Pima County and selected filings in Phoenix. Addresses are Tucson unless otherwise noted.

FORECLOSURE NOTICES M&S Properties LLC Approximately 18.99 acres of vacant unsubdivided land between Bird Dog Avenue and Sharon Road south of Interstate 10, Vail 85641 Tax parcel: 305-19-0440 Original Principal: $236,000.00 Beneficiary: CIT Small Business Lending Corporation, Livingston, NJ Auction time and date: 11:30 a.m. May 9, 2013 Trustee: Carol M. Baron, Carson Messinger, 4808 N. 22nd St., Suite 200, Phoenix 13105 CCR Inc. 13105 E. Colossal Cave Road, Vail 85641 Tax parcel: 305-13-052B Original Principal: $510,000.00 Beneficiary: Jonathan D. Kelley and Barbara Kelley, Vail Auction time and date: 10 a.m. May 9, 2013 Trustee: Title Security Agency of Arizona, 2370 E. Broadway, Suite 100 San Carlos Institute of Art & Design Inc. 6879 N. Oracle Road, Units 32 and 43, Plaza Campana Condominiums, 85704 Tax parcel: 102-03-3620 and 102-03-3630 Original Principal: $530,250.00 Beneficiary: National Bank of Arizona, Phoenix Auction time and date: 11 a.m. May 9, 2013 Trustee: Mark E. Barker, Jennings Haug & Cunningham, 2800 N. Central Ave., Suite 1800, Phoenix Integrity Development LLC 201 and 207 W. President St. 85714 Tax parcel: 120-07-068A Original Principal: $16,000.00 Beneficiary: Neil J. Powell, NJP Enterprise Inc., and Joshua Pokempner Auction time and date: 11:30 a.m. May 16, 2013 Trustee: Jeffrey S. Katz, 2823 E. Speedway, Suite 201 Integrity Development LLC 202 E. 31st St. 85713 Tax parcel: 118-25-1120 Original Principal: $35,000.00 Beneficiary: Neil J. Powell, NJP Enterprise Inc., and Joshua Pokempner Auction time and date: 11:30 a.m. May 16, 2013 Trustee: Jeffrey S. Katz, 2823 E. Speedway, Suite 201

LIENS Federal tax liens Animal Experts Nuisance Wild Life Control Inc., 3291 W. Cinnamon Drive. Amount owed: $14,263.41. Aaron Orozco Custom Homes Inc., PO Box 11901, 85734 (1424 W, Niagara St.) Amount owed: $30,468.65. Western Range Services Inc., 12600 W, Mile Wide Road, Marana. Amount owed: $37,802.20. Tucson Car Care Towing Inc., 3061 N. Alvernon Way. Amount owed: $41,703.82. ACH Retirement Plan Consultants Inc., 5626 N. Pontatoc Road. Amount owed: $231,880.93. Sabino Electric Inc., 945 W. 29th St. Amount owed: $327,259.30 and $20,401.99. Real Estate Direct Inc., 2650 E. Broadway. Amount owed: $12,520.36. Professional Packers Inc., PO Box 776, Nogales 85628 (372 E. Calle Soto, Nogales). Amount owed: $66,620.21. Arizona Laminate Fabricators Inc., 8020 N. Business Park Drive, Marana. Amount owed: $11,594.96. Avila Concrete LLC and Rosendo J. Avila, 4320 E. Illinois St. Amount owed: $192,396.36. Southern Arizona Air LLC and Basharat Mahmood, 702 E. Fair St. Amount owed: $4,396.87. A&M Personnel Services Ltd., 1661 N. Swan Road, Suite 100. Amount owed: $3,309.35.

State liens (Liens of $1,000 or more ﬁled by the Arizona Department of Revenue or Arizona Department of Economic Security.) Bob’s Material Supply LLC, 2341 W. Wetmore Road. Amount owed: $76,036.30.

The Keys LLC, 445 W. Wetmore Road. Amount owed: $31,596.13. Marana Autobody and Victor Castaneda and Norma Castaneda, 11901 W. Grier Road, Marana. Amount owed: $1,820.73. Chirco Granite Fabrication Inc., 3242 S. Richey Ave. Amount owed: $9,618.66. All Seasons Desert Landscaping and OND Contractor Services LLC, 4640 N. Kain Ave. Amount owed: $2,391.17. Kyo Sushi, 9040 E. Valencia Road, Suite 196. Amount owed: $5,383.32.

Release of mechanics liens Arizona Commercial Lighting and Supply against Pennington Street Partners LLC and Pennington Restaurant Partners LLC Ascent Aviation Services Corp. against Vision Asset Company LLC and Wells Fargo Bank Northwest Ascent Aviation Services Corp. against Vision Airlines Inc. Norcon Industries Inc. against QIP Tucson Ofﬁce Norman S. Wright Co. Manufacturer’s Representative against CRS DQ Holdings LLC and/or JP Morgan Chase Bank Brown Wholesale Electric against Sierra Bravo Properties Ace Asphalt Arizona Inc. against Partnership for Quality Affordable Housing/Centurion Management and Speedway Land Holdings LLC Red Mountain Machinery Co. against Granite Construction Co. Arizona Labor Force Inc. against Tucson Retail LLC Amanti Electric LLC against CRS DQ Holdings LLC and JP Morgan Chase Bank Ron’s Concrete Construction Inc. against CRS DQ Holdings LLC and JP Morgan Chase Bank Brown Wholesale Electric against Dickman’s Meat & Deli LLC Ace Asphalt of Arizona Inc. against Plaza De Vista LLC and Yale Casitas Inc. Ace Asphalt of Arizona Inc. against Lazy Creek II Homeowners Association Granite Construction Co. against Via Entrada Townhouses Homeowners Association Bates Paving & Sealing Inc. against Crown Mediterranean LLC Qualiﬁed Mechanical Contractors against Southwest Fiberglass LLC Calmat Company against Hutton Partners LLC and Family Dollar Stores Tucson Winnelson Co. against Sierra Bravo Properties Able Tucson 362 against Southwest Fiberglass LLC Escalante Concrete Construction against Southwest Fiberglass LLC Superior Plus Construction Products against Southwest Fiberglass LLC Barker Morrissey Contracting Inc. against Southwest Fiberglass LLC Marvin Kirchler against AdVision Outdoor Trane US Inc. against P&L Nichols LLC and Robert Fabel and Susan Fabel Winroc Southern Arizona Tucson Division against Lawyers Title Trust No. 7977 Jan C. Rust against Adrienne Verdugo and Federal Housing Authority and U.S. Department of Housing and Urban Development Stephan S. Kipping against Neb Yonas Essco Wholesale Electric Inc. against Aeropostale Inc. and J. Foothills LLC

Carondelet St. Mary’s ranked among top 5% U.S. hospitals By Connor Radnovich Cronkite News Service Carondelet St. Mary’s Hospital was among eight Arizona hospitals, and the only one in Tucson, to be ranked among the top 5 percent of hospitals in the U.S. by a national healthcare rating agency. It was the second consecutive year St. Mary’s made the list. The 2013 Healthgrades Distinguished Hospital Award for Clinical Excellence ranks hospitals on mortality and medical complication rates in up to 27 procedures, including heart failure, various surgeries, joint replacement and critical care. As a state, Arizona had the 13th-best rate of high-achieving hospitals. This year 262 hospitals across the U.S. were ranked among the top 5 percent, out of more than 5,000 that were eligible. The report recognizes the top 5 percent of hospitals in the country each year, with 262 hospitals picked this year out of more than 5,000 eligible nationwide. In Arizona, 31 hospitals were eligible, meaningg more than 25 percent earned the top ranking. ing. That was down from Arizona’s performance last year, when 12 of 30 Arizona hospitals made the grade. But the report’s sponsors said the change doesn’t necessarecessarily indicate hospitals not on the list this his year got worse – only that others got better er in the intervening year. Dr. Amy Beiter, president and CEO of Cardondelet St. Mary’s, said makingg the list gives a “significant moral boost” to the he staff. “I think it speaks to the commitment ent and all the hard work we’ve put into this,” ,” Beiter said. “For them (staff ) it reinforces es what they already know about their hospital.” tal.” Beiter said a collaborative approach oach to care from its doctors, nurses and other her staff has allowed St. Mary’s, 1601 W. St. Mary’s Road, to maintain high quality. Pete Wertheim, spokesman for the Arizona Hospital and Healthcare Association, ciation, said the Healthgrades study is a good od tool for patients to use, but he cautioned d that it is not the only one. Wertheim said many hospital report cards are released every year. Each h measures a different aspect of the hospital, tal, with other rankings looking at readmissions, issions, safety procedures or patient satisfaction. tion. “Right now there’s not a single report card that is considered to be the Cadillac or the right answer for people,” Wertheim ertheim said. Instead of judging hospitals based ased on one report, he suggested people take several

factors into account. The most important is that patients feel comfortable with the facility and doctors. “We support the use of these tools to help consumers with that, because it’s good for them to have as much information as possible,” Wertheim said. “If anything there’s too much out there.” Besides Carondelet St. Mary’s, the other seven hospitals in Arizona to be ranked among the top 5 percent are: Banner Boswell Medical Center, Sun City; Banner Desert Medical Center, Mesa; Chandler Regional Medical Center; Mercy Gilbert Medical Center; and Banner Estrella Medical Center, John C. Lincoln Deer Valley Hospital Mayo Clinic Hospital, all in Phoenix. The four Arizona hospitals that did not make the list this year after being in the 2012 report are in the Phoenix area — were Scottsdale Healthcare–Shea Medical Center, Banner Del E. Webb Medical Center, Banner Good Samaritan Medical Center and Mountain Vista Medical Center.

InsideTucsonBusiness.com

MARCH 1, 2013

NEWS

Council wants more time to tackle growing pension debt Patrick McNamara Inside Tucson Business The question of how to handle the escalating costs of the City of Tucson’s employee pension plans remains unanswered. At its meeting Tuesday (Feb. 26), the city council decided to study the matter further before making a decision. “I want to be extremely, extremely cautious before we make any decisions,” said Councilman Paul Cunningham. Cunningham said the city didn’t want to create a contentious situation like the one that unfolded last year in Wisconsin, when the state enacted reforms to the pension system and its benefits. “If you mess with these things, there’s a lot of public input,” Cunningham said. Despite hopes to minimize the impacts on employee compensation, all council members agreed that something needs to occur to reduce the growing unfunded portion of the pensions and the increasing amounts of tax dollars poured into the plans to pay for obligations to retirees. The city’s three main pension funds, those for police, fire and non-public safety workers, have an accumulated unfunded portion of more than $854.5 million. In 2001, the three funds had $94 million surplus. The unfunded amount represents the difference between the value of promised retirement benefits made to current and past employees and the funds available to fully pay for them. The amount of general fund money needed to pay for pensions is another issue. The Tucson Supplemental Retirement System (TSRS), the pension plan for nonpublic safety employees that the city manages, has required ever-growing amounts of money from the general fund. In 1991, the plan received $6.3 million from the general fund. By 2012, more than $36.8 million from the general fund went to the pension plan. The city’s consultant, Leslie Thompson of the actuarial and benefits consulting firm Gabriel, Roeder Smith & Company (GRS),

based in Southfield, Mich., was at the meeting to explain the situation and the options. Among the questions posed to her was whether there is more risk in having a defined benefit plan, as the city currently has, or in a defined contribution plan similar to a 401(k). “One isn’t just more risky than the other,” Thompson said. “It’s a matter of which risks you want to take.” For instance, Thompson said a contribution plan places the bulk of the risk on the employee who must manage individual investments. In that scenario, she said the worker tends to be more risk-averse, thereby not allowing the plan to earn as much as it could. Defined benefit plans, by contrast, are run by professional fund managers who, ideally, would make the most informed investment decisions to yield the highest rates of return for employees and retirees. The options before the city council include extending the amortization period of TSRS’ unfunded liabilities. Currently, the plan has a 15-year amortization period. Changing that to 20 years would mirror the average length of service of employees. In addition, the longer period is estimated to increase the funded ratio of the TSRS from 63 percent currently to nearly 68 percent by 2037. The change also should reduce the city’s funding contribution from 27 percent of the total of what it pays in salaries to 16.5 percent over the same time frame. Another option would be for the council to even out the employee contribution to pensions. As it currently stands, the city has two tiers of worker contributions. One is for employees hired before 2006 who contribute 5 percent of their salaries to the plan and the other is for employees hired since 2006 who pay nearly 14 percent. Evening that out would put employee contribution rates somewhere between 5 and 8 percent for all non-public safety workers.

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General fund contributions to TSRS pension

Those proposed changes, and any positive impacts they might affect, hinge on a number of assumptions, including an annual return on an invest rate of 7.75 percent. Cunningham was dubious of the assumption. “Let’s talk about that 7.75 percent, that’s the same rate that Bernie Madoff was promising,” Cunningham said, citing the former financier who managed a multi-billion Ponzi scheme and is now serving a 150-year prison term. Thompson said the rate of return projections are made using historical data and are reviewed annually. She added that no one had predicted the major hits that all investments took following the economic collapse of 2008. In the 2008-2009 fiscal year, the TSRS was

valued at more than $665 million. In 20112012, the value had fallen to $597 million. Councilman Steve Kozachik also was cautious, describing the long-term return projections as a “moving target.” “I want to study this more,” Kozachik said. The city has less control over what happens with the public safety workers’ pension plans, which the state manages. On that front, the Legislature enacted some reforms in 2011, but four court cases have challenged those. The council has not determined when it will next discuss the pension issue.

Contact reporter Patrick McNamara at pmcnamara@azbiz.com or (520) 295-4259.

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10 MARCH 1, 2013

INSIDE TUCSON BUSINESS

REMEMBERING TUCSON

Rainey’s Luggage now in its third generation, going for four Anyone who has ever owned or worked in the small business retail market knows that it can wring blood, sweat and tears that test survival skills. Rainey’s Luggage and Gifts is a business that has endured for more than half a century, and through multiple relocations. The Rainey family’s store is one you’ll want to visit, especially if an airline has ripped your suitcase. Grandpa Homer, patriarch of what is now three generations of Raineys — and hopefully four — in the luggage business, grew up in Irish Hills in Lenawee County, Mich. Homer and Barbara Rainey, who were married in 1940, worked there refinishing furniture. The cold winter weather and going months without seeing the sun was getting to them. An aunt, Galela Phrommer, who owned a gas station out in the desert on Old Spanish Trail near the Brau House restaurant, invited the Raineys to Tucson for a visit. Phrommer had come because the climate helped her breathe easier. Those issues weren’t of concern to Homer and Barbara Rainey, who simply fell in love with Tucson on their first visit. In December 1961, Homer sold his two

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40-acre land parcels in Michigan to begin a new life in Tucson. He arrived with his life savings of $1,500 in his pocket. While Homer looked for a job, Barbara took in ironing.

They struggled at first. Tired of being without a steady job, Homer decided to buy half of Eddie’s Custom Cases. The business seemed to have a secure source of revenue from American, Continental, Frontier and TWA Airlines, which contracted with Eddie’s for luggage repairs. That was back in the days when the airport terminal building was in an old quonset hut-style hangar off Old Nogales Highway on the west side of what is now Tucson International Airport. To Homer Rainey’s surprise, he discovered suppliers had put Eddie’s on cash-ondelivery status. The business was in debt. After some research, Homer grabbed the reins and bought out his partner.

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moved to Tucson in 1971. Homer Rainey The first store he opened under his own remembers of Tucson at the time, “you name was in Frontier Village, at the could stop and talk to someone in the northeast corner of Alvernon Way and middle of street and no one would honk at Pima Street. As the business’ credit you. Everyone was friendly. The city was improved, Homer’s life was good. Rainey connected with Jack Snyder, who like an old cow town.” The first home owned by Steve and had opened International Travel, a travel Gloria Rainey was agency at East G built by Estes Broadway and b BIZ FACTS Homes. It was near Plumer Avenue. It H Oracle and Magee was a busy O roads. “Bill Estes intersection that r told us the comalso included t 6172 E. Speedway in Monterey

Rainey’s Luggage and Gifts

Village (520) 745-2009 www.raineysluggage.com Mondays-Fridays; 9 a.m.-5:30 p.m. Saturdays; 9 a.m.-5 p.m. Homer Rainey, left, in the Rainey’s store at El Con Mall.

Craig Rainey and son Brennan.

Paulin Motor Co., an Oldsmobile and Cadillac dealership, and Selby Motor Co., which sold Lincolns and Mercurys. Rainey decided to close his Frontier Village store and move into the same building with Snyder’s International Travel agency. He figured he had a built-in audience of potential customers for luggage doing business right across the hallway. Ten years later, a broker representing the Papanikolas family — Spiro, John, Nick and Gus — who developed Tucson’s first shopping mall, El Con, persuaded Rainey to lease space in the center across from one of the main anchor department stores, Steinfeld’s. By that time Homer had recruited his son Steve and daughter-in-law Gloria to work in the business. The couple had

pany could not pave the streets until mailboxes were installed,” Gloria recalls. She also remembers the enjoyment of riding horses on trails through the desert of Golder Ranch, Honeybee Canyon and the Tortolitas. To escape the summer heat, the Raineys built a cabin on Hawley Lake near Pinetop in the White Mountains. One fall, when Steve and Gloria returned to Tucson, they discovered Oracle Road had been widened to four lanes and they could no longer ride their horses across the street. Meanwhile, Rainey’s Luggage and Gifts moved locations again in 1978, this time going from El Con to Monterey Village Shopping Center at East Speedway and Wilmot Road. It had been built and opened by the DeConcini family in 1959 at what was then the far eastern edge of Tucson. The center’s anchor was an A.J. Bayless

InsideTucsonBusiness.com

MARCH 1, 2013

REMEMBERING TUCSON grocery store, a space now occupied by Bookmans Entertainment Exchange. Homer and Barbara Rainey retired in 1984 and spent more time at the Hawley Lake cabin, fishing as often as they could — that is, when they weren’t traveling. The two generations of Raineys traveled often together to shows and conventions put on by luggage companies and associations. Gloria recalls great Las Vegas dinners with entertainment.

the operations of Rainey’s Luggage and Gifts to son Craig and his wife Mary Jane. Since 2010, the Steve and Gloria and Homer spend much of their time at their Lakeside cabin. Now in its third generation under Craig and Mary Jane, Rainey’s Luggage and Gifts is looking forward to a fourth generation. But that will be a while; Brennan is just 13. If you have never paid a visit to Rainey’s, it might be worthwhile to take that piece of

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Stephanie Rainey with nephew Brennan.

Barbara and Homer Rainey. luggage When the with a White broken Mountain wheel or Apache latch to Indian Tribe their store decided it — it’s still in didn’t want Monterey to renew Village. You’ll the land also find some lease on unique travel the items. Hawley Lake cabin, the Raineys had it moved to Lakeside. Homer and Barbara Rainey returned to a home near Tucson National Golf Club in Do you have an historical Tucson 1992. Three months later, Barbara was diag- story to share? Contact Mary Levy Peachin at nosed with pancreatic cancer and died 10 mary@peachin.com. Her historical columns months after that. appear the first week of each month in Inside Steve and Gloria have now turned over Tucson Business.

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12 MARCH 1, 2013

INSIDE TUCSON BUSINESS

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MARCH 1, 2013

BRIEFS GET ON THE LIST

IN MEMORIAM

Next up: Investment capital and lending, Venture capitalists

Services next Friday for civic, business leader Finley

Research is under way gathering data for the 2014 Book of Lists. Upcoming lists are: • March 8: Environmental resources, Recycling firms, Janitorial services, Pest control companies • March 15: Acute-care hospitals, Rehabilitation centers, Nursing care centers, Home health care agencies • March 22: Investment capital and lending, Venture capitalists • March 29: 501(c)3 organizations, United Way allocations, Charitable trusts • April 5: Banks, Credit unions If your business has been on a previous list in one of these categories, look for an email from Jeanne Bennett, List researcher for Inside Tucson Business, with details on how to update your profile. If you would like to add your business to one of these lists, go to www.InsideTucsonBusiness.com and click the Book of Lists tab at the top of the page to create a profile. The Book of Lists is a year-round reference for thousands of businesses and individuals. The 2013 Book of Lists was published Jan. 25. A limited supply of copies is still available for purchase, either online at www.InsideTucsonBusiness.com, click on “Book of Lists” on the black navigation bar, or call (520) 294-1200.

GOVERNMENT

Court Clerk Noland announces retirement After 22 years holding public office, including the last 14 as clerk of Pima County Superior Court, Patricia Noland is retiring effective March 31. “The past year has brought many changes to my family and personal life,” Noland said. “It is now important that I make my family my number one priority.” It will be up to Gov. Jan Brewer to appoint someone to fill out the remainder of Noland’s current term, which goes until the end of 2014. The person must be from the same party as Noland, a Republican. Brewer’s office is accepting applications until 5 p.m. Tuesday (March 6) to fill the vacancy. Details for applying are online at www.azgovernor.gov. Noland served two two-year terms each in the state senate and state House of Representatives, where she was chair of the judiciary committee. As clerk she says her accomplishments include automating court records and making them available online for public viewing.

Long-time Tucson civic and business leader Dorothy Finley died Wednesday. She was 92 and had been in an assisted living facility. Services are scheduled for March 1 at 1 p.m. at St. Philip’s in the Hills Episcopal Church, 4440 N. Campbell Ave. After retiring as an educator and administrator in Tucson Unified School District, Finley became chairman of Finley Distributing Co. in 1983 following the death of her husband, Harold. She used her position to champion the Tucson Medical Center Board, Southern Arizona Leadership Council, Pima Health Care Commission, Children’s Museum Tucson, Pima and Santa Cruz School to Work Partnership, Arizona Theater Company, Arizona Opera and Big Brothers Big Sisters of Southern Arizona, and was a chair of the Greater Tucson Economic Council. After 60 years of local ownership, she sold the distributorship in August 2008 to a group of Delaware-based investors who have continued to operate the company as Finley Distributing. Finley is survived by her son Dr. John Finley, his wife Audrey, and their two children. She is also survived by her brother, Thomas Hunt, his wife Mary and their two children all of whom live in Tucson. The family asks that in lieu of flowers, donations be given to a charity in Dorothy Finley’s name.

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14 MARCH 1, 2013

INSIDE TUCSON BUSINESS

GOOD BUSINESS ON GUARD

7 steps on how to get a ‘cheerleading customer’ The most common of business clichés is that “customers are the lifeblood” of all businesses. It’s an obvious cliché because it’s 100 percent true: without customers you don’t have a business. However, not all customers are created equal. Great businesses don’t just have customers, they have cheerleaders, and there’s a huge difference between the two. A “cheerleading customer” is someone who is going to tell their friends about you; someone who is going to take to Facebook or Twitter to rave about you; someone who is going to recommend you to their professional contacts. A cheerleading customer isn’t just someone who is going to come back to you time and time again; they’re someone who is going to actively recruit additional customers for you. They’re the super customers that every business dreams of. But where do these super customers come from? Where can you find them? For too many businesses this sort of customer remains elusive; they’re actual existence seems as likely as that of dragons or unicorns. The answer is simple: you cultivate them. As much as we would all like for these customers to just one day walk through the door, the fact is they must be created by not only providing top notch products or services, but through exceptional customer service that truly goes above and beyond. Recently, Better Business Bureau hosted a seminar: “Changing Customers into Cheerleaders,” facilitated by Michael Clayton, a former BBB CEO, best-selling author, and consultant who is a recognized

expert at showing companies of all sizes how to achieve customer service excellence. Clayton outlined seven steps businesses need to take to provide exceptional KIM STATES customer service, and to turn their customers into cheerleaders: 1. Develop proper and necessary habits. If you’re not creating good habits, you’re creating bad habits, Clayton says. When it comes to instilling practices that will result in truly exceptional service for customers, businesses need to consciously teach and reinforce positive habits in their employees. 2. Work together as a team for the customer. If employees aren’t working together as a team, they won’t be on the same page, and consequently will not be able to provide exceptional service for their customers. Every team needs to have a common mission to be successful. Without one, customer service will suffer. 3. Have a positive attitude every day. Approaching your day-to-day interactions with customers with a positive attitude is central to providing exceptional customer service. Clayton points out that a positive attitude is crucial to developing and maintaining healthy relationships with not only friends and family — as commonly observed — but with your customers as well. 4. Make every customer feel like your only customer. Research has shown that

TUCSON BBB ACTIVITY REPORT FEBRUARY 2013 Top 10 most complained about industries

Used car auto dealers

Complaints

Settled

71%

New car auto dealers

100%

Movers

100%

Martial arts supplies and equipment

none

Auto repair and service

75%

Property management

75%

Plumbing contractors

100%

Furniture retailers

100%

Air conditioning contractors

67%

Major appliance retailers

50%

Top 10 most inquired about industries

Inquiries

Roofing contractors

1,335

Plumbing contractors

1,229

Auto repair and service

1,116

Used car auto dealers

1,088

Air conditioning contractors and systems

965

General contractors

957

Correspondence schools

648

Health and medical products

513

Dentists

489

Electrical contractors

473

10.

Source: BBB of Southern Arizona

70 percent of customers who stop doing business with a company do so because of the way they were treated on the first contact. It’s imperative to focus on every customer like they’re the only customer you have, Clayton says. When a business goes out of its way to make a customer feel special, that customer is going to walk out the door not only satisfied, but very likely to tell other people about their experience. 5. Build strong bonds with customers. To cultivate cheerleading customers, a business needs to be able to establish – and maintain - relationships. A business can do this by putting energy into being likable, showing interest and care for their customers, and even by doing something as simple as remembering their customers’ names when they call or come in to the office or shop. 6. Have exceptional communications skills. There isn’t an easier way for a business to alienate customers than to fail at communication. Communication is not intent, its perception, Clayton says. Communication is not what you say, but what

your customers hear. Businesses should focus on keeping communication simple and positive, and to never assume anything in their interactions with customers. The customer is not always right, but the customer is always the customer. Maintain their dignity in all communication. 7. Always strive for excellence. One of Clayton’s mantras is that “excellence is never an accident. It is always the result of high intentions, sincere effort, intelligent direction, and skillful execution. It represents the wise choice of many alternatives.” Every business has the potential to turn their customers into cheerleaders, they just need to do the hard work to make it happen. If you are interested in learning more about customer service excellence, call or email our office. The contact information is in the note at the end of this column.

Contact Kim States, CEO of the Better Business Bureau of Southern Arizona, at kstates@ tucson.bbb.org or (520) 888-6161. The BBB website is www.tucson.bbb.org. On Guard appears the first week of each month in Inside Tucson Business.

InsideTucsonBusiness.com

MARCH 1, 2013

PROFILE

650 Studio is a photographic collaboration By Lisa K. Harris Inside Tucson Business

Chris Mooney

Developing a creative, supportive work atmosphere within a collective of singleshingle businesses requires humor, respect and a scheduling board. The collaborative vibe of 650 Studio has lasted more than a decade, making it a case study in successful office dynamics. Photographers Balfour Walker, Chris Mooney, Martha Lockert, Britta Van Vranken and graphic designer and production coordinator Leslie Evans are 650 Studio. And while the group takes its name from the street address of the nondescript block building they share, the synergy and camaraderie they’ve created is far from humdrum. Walker and Mooney renovated the building in 2001. “It was mess, chainlinked, windows boarded, walls covered with graffiti,” Walker said. The two commercial photographers, who have been business partners since 1980, didn’t set out to make a collective when they purchased BIZ FACTS the building. “We took on others out of 650 Studio necessity to pay the mortgage,” Mooney 650 N. 6th Ave. Members of 650 Studio, from left, Martha Lockert, Leslie Evans, Britta Van Vranken, Balfour Walker, Yongson Rueb and said. “We weren’t Chris Mooney. • Balfour Walker thinking of creating a running a business, and we have fun together.” well with Walker and Mooney that she later www.balfourwalker.com aarranged around a 5,000 community.” moved into 650 Studio. “We work together “We all respect each other and laughing ssquare foot open room (520) 907-9505 While five members more than compete with each other,” helps a lot,” Leslie Evans, the self-proffeaturing a 16-foot-high are photographers, • Chris Mooney Mooney said. The group often refers jobs to claimed “in-house art department,” said. A aand 24-foot-wide there isn’t that much www.chrismooney.com graphic designer and production coordina- one another, particularly if they are already ccyclorama. There’s loads overlap in their (502) 906-9922 booked when a potential client calls. tor, she supplies and manages props, of lights and shading o businesses. Walker The collaborative nature of 650 Studio handles wardrobes, and coordinates the equipment, and the walls e specializes in product • Leslie Evans works in a large part, because of the overall photograph or video scene. “I take are insulated so no noise a photography such as www.evansdesigngroup.com personalities of the participants and the care of all the little pieces in a photograph comes in from the street, c airplane interiors, cars (520) 401-3762 friendships they’ve built. “We’ve been so that the photographer can pay attention making it an ideal place m and jewelry. Mooney, through a lot together, divorces, our tto rent for photography or to just the lighting and equipment.” who teaches at the children growing up, parents dying, Sometimes, she said, her job includes video productions. studio, is known for his sports photography, grandchildren being born,” Lockert said. making sure model’s are fed and their “I have so many creative options in the particularly of the University of Arizona “We’re family. I can depend on each and clothes aren’t wrinkled. studio because of the cyclorama,” Lockert basketball team, and events such as El Tour every one of them to help me solve a Evans met Walker nearly two decades said of the solid white wall that’s curved at the de Tucson. Lockert specializes in business lighting problem as well as help me when I ago, when she hired him to take photobottom, which gives the illusion of an infinite events like open houses, a well as pet really need help.” graphs for her company. She worked so background. Cyclorama often are used in photography and children’s portraits. Van stage and television settings, and 650 Studio Vranken is a wedding and charity ball photographer, as well as a portrait specialist. offers one of two cycloramas in Tucson. Early on the group eliminated conflict by “When there is overlap, such as headinstalling a large scheduling board, which shots for businesses,” Lockert said, “we are hangs on the studio’s west end. “Any time all respectful of each other’s clientele.” anyone wants to shoot in the studio space, Lockert was the first to join Walker and we write our name on the board under the Mooney in 650 Studio. She’d worked for date and time,” Mooney said. “We’ve had a both in the mid-1980s, running their few forgetful moments over the years, and darkroom, and then opened her own double booked but we’ve always figured out business which she operated from home. “But after my mom, brother and nieces and a way to work around the mistake,” Lockert added “Sometimes I’ve shot clients in the nephews moved in with me during their respective divorces, I had to find new office breakout room, or shared the studio with the other photographer.” space.” It’s sharing space with other dynamic 650 Studio was a natural. “Balf and Chris people that drew newest member Van had been begging me to join them for years, Vranken to 650 Studio. “Working among so I knew I had an office at the studio.” A energetic people makes me excited about my rectangular space with a window is the least of what 650 Studio offered her. Six offices are own work,” she said. “We share tips about

16 MARCH 1, 2013

INSIDE TUCSON BUSINESS

OUT OF THE OFFICE ON THE MENU

ARTS & CULTURE

Bunless burger or pasta-less lasagna? You be the judge

Franz Kafka and Neil Simon plays on stages this month

cheese, with a large steak knife plunging Certain foods are so tried and true, through the middle. fiddling with them is questionable. For Across town at Renee’s Organic Oven, example, whoever thought it was smart to 7065 E. Tanque Verde Road, Renee Kreaserve hot chicken wings with ranch ger’s passion for organic produce, dressing instead of blue cheese together with her commitment to dressing would be well advised those customers who embrace a to stay away from Buffalo, N.Y., gluten-free diet, ultimately lead to where the wings were invented. a new twist on classic lasagna. So what happens when Her first step? Get rid of the pasta. Tucson restaurants make a What? minor tweak to an otherwise Preparing lasagna without conventional dish? pasta may be a career-ending A cheeseburger is as move for a chef, but Renee’s standard a meal as there is, so redemptive response has been long as you don’t drastically replacing the noodles with thinly depart from the basic architecMATT RUSSELL sliced and carefully layered sweet ture. Bun. Meat. Toppings. Eaten potatoes, squash, caramelized by hand. Cheeseburgers were onions and roasted red peppers, all brought never intended to be eaten with a fork, and together with organic marinara and a green the low-carb trend of the bun-less burger chili cream sauce. leaves me questioning the rationale of even Kreager says the texture is very similar ordering a burger in the first place. It’s not a to al dente lasagna noodles. “There’s burger without a bun. Period. consistency in the resistance, with fresh Matt Veronica, managing partner of the flavors that hang together quite well, and Lodge Sasquatch Kitchen, 7265 N. La the richness you’d associate with a convenCholla Blvd., presents his Sasquatch burger tional lasagna is uniquely represented by without a traditional bun, but while you the green chili cream in this one.” may expect this decision to be met with Kreager reports that her “pasta-less” great hostility among local burger enthusilasagna has been a big hit at the restaurant, asts, it’s what he replaces it with that has especially among her gluten-free patrons, earned their loyalty — grilled cheese but she still prepares a more classic version sandwiches. If you’re doing the math, that’s of the dish for those less adventurous. two grilled cheese sandwiches flanking a So what do you think? Does the reward beef patty like bookends. outweigh the risk? You be the judge and let “The Sasquatch burger completely me know. changes our customers’ expectations about what a burger can be,” said Veronica. With Contact Matt Russell, whose day job is only a small change to the sandwich’s CEO of Russell Public Communications, at schematic, he’s created an entirely new mrussell@russellpublic.com. Russell is also experience. “The burger is definitely there, the host of “On the Menu Live” that airs 4-5 but biting through those grilled cheeses p.m. Saturdays on KNST 790-AM and does first is what makes this so different.” the Weekend Watch segment of the “BuckSurely big enough for two to split, the master Show” from noon-1 p.m. Fridays on popular Sasquatch is served with tomato, bacon, onion strings and three kinds of KVOI 1030-AM.

The show is in the Temple Gallery at the Stages are busy this week at the Rogue Temple of Music and Art, which is managed by Theatre and the Temple of Music and Art. Etherton Gallery and will be up through April 2. The Rogue Theatre, 300 E. University Blvd. at the Historic Y, is presenting two striking works about what it means to be human with Franz One of classical music’s Kafka’s “Monkey” and hardest working and most “Metamorphosis.” Perforrespected groups, the Academy mances of the plays, which also of St. Martin in the Fields will feature a 15-minute pre-show perform at at 7:30 p.m. Tuesday musical interlude and post(March 5) in Centennial Hall, performance discussion, are at 1020 E. University Blvd., as part of 7:30 p.m. Thursdays through UApresents’ season. The Saturdays and 2 p.m. Sundays program features cellist Alisa (along with a special on March Weilerstein and pianist Inon 16) through March 17. General HERB STRATFORD Barnatan performing works by admission tickets are $30 each, Benjamin Britten, Joseph Haydn $20 for Thursday performances. and Johann Sebastian Bach. Buy them through the Rogue Theatre’s website www.theroguetheatre.org. At the Temple of Music and Art, 330 S. Scott Ave., Arizona Theatre Company is One of my favorite documentaries from presenting the classic Neil Simon comedy the 2012 Sundance Film Festival finally “The Sunshine Boys” about the unlikely makes an appearance in Tucson this reunion of a pair of vaudeville performers weekend at the Loft Cinema, 3233 E. enticed to reunite despite their dislike for Speedway. “West of Memphis,” the true each other. The show opens with preview story of a trio of young men who were performances at 8 p.m. Saturday (March 2), wrongly tried and imprisoned for murder, 7 p.m. Sunday and 7:30 p.m. Tuesday is chronicled in the film. Largely through through Thursday before opening night at grassroots efforts, the case came to the 7:30 p.m. March 8. Performances will then attention of celebrities including director continue nightly, except Mondays and Peter Jackson (“The Hobbit”) and Pearl March 17-19, through March 23 with Jam lead singer Eddie Vedder, who matinees scheduled for March 10, 13, 16, 17, bankrolled new investigations that 20, 21 and 23. Individual show tickets are exonerated the trio allowing for their priced from $60 to $80, buy them through release just as the film was being finalized. the ATC’s website www.arizonatheatre.org. The case was the subject of a series of docu-

Music

Film

Art Depicting a wide range of nocturnal activities by normally camera-shy desert dwellers, an exhibit of photographs by Kate Breakey titled “Surveillance” captures the desert world in a way most of us haven’t seen.

mentaries on HBO, but this film is excellent and tells the complete story.

Contact Herb Stratford at herb@ ArtsandCultureGuy.com. Stratford teaches Arts Management at the University of Arizona. His column appears weekly in Inside Tucson Business.

Data Download

of the

2013 Book of Lists is available NOW!

For Full Information And Details,

visit our website,

www.insidetucsonbusiness.com and click on BOOK OF LISTS Or call Circulaiton at 520-295-4220

InsideTucsonBusiness.com

MARCH 1, 2013

CALENDAR REGULAR MEETINGS

National Association of the Remodeler’s Industry (NARI) Tucson Third Tuesday 5:30 p.m. Varies, call for location Information: (520) 310-3386 rebecca@ nariofsouthernarizona.com Cost: Free to members and ﬁrst timers Networks @ Work First Wednesdays 11:30 a.m. to 12:30 p.m. Sullivan’s Steak House 1785 E. River Road Contact: Ricardo Carrasco at (520) 977-8812 or Ricardo@gsﬂoans.com Cost: Meal from menu ($12-$25) Networking Club in Northwest Tucson Ali Lassen’s leads club First Wednesday noon to 1 p.m. Sullivan’s Steak House 1785 E. River Road RSVP: Johnna Fox (866) 551-3720 Networking Entrepreneurs of Tucson Networking breakfast First and third Wednesday 7 to 8:30 a.m. Hometown Buffet 5101 N. Oracle Road Information: (520) 240-4552 Greater Oro Valley Chamber Monthly Luncheon Second Thursday of the month 11:45 a.m. to 1:15 a.m. Contact: Alex Demeroutis (520) 297-2191 alex@orovalleychamber.com orovalleychamber.com Greater Oro Valley Chamber Monthly Membership Breakfast Last Thursday 6:45 to 8:15 a.m. Contact: Alex Demeroutis (520) 297-2191 alex@orovalleychamber.com orovalleychamber.com Greater Oro Valley Chamber Monthly Mixer Third Thursday of the month 5 to 7 p.m. Contact: Alex Demeroutis (520) 297-2191 alex@orovalleychamber.com orovalleychamber.com Northwest Power Group (referral group) Mondays 7:30 a.m. to 8:30 a.m. Hilton El Conquistador

Country Club, 10555 N. La Cañada Drive RSVP: (520) 229-8283 Cost: $50 one-time fee (ﬁrst two visits free) Northwest Power Group Networking business group Every Tuesday 7:15 to 8:30 a.m. Village Inn 6251 N. Oracle Road RSVP: Don at (520) 777-4240 Cost: Breakfast Oro Valley Business Club Monthly Luncheon First Thursday of each month Carrabbas Italian Grill 7635 N. Oracle Rd. Information: www.scoretucson. org, (520) 670-5008 Cost: $15 members and non-members Oro Valley Kiwanis Club Every Wednesday 6:45 to 8 a.m. Resurrection Lutheran Church Outreach Center 11575 N. 1st Ave. Information: Gary Kling (520) 818-3278 Pima Rotary Club Weekly meeting Every Friday except the last Friday of the month 11:30 a.m. to 12:30 p.m. Chad’s Steakhouse 3001 N. Swan Road Information: www. pimarotary.org Note: Bring your own lunch Pima Rotary Club Monthly membership mixer Last Friday of the month 5 to 7 p.m. Location varies Information: pimarotaryclub@ yahoo.com Project Management Institute (PMI) Tucson Chapter Second Tuesday of the month 5:30 to 7:30 p.m. Hotel Arizona 181 W. Broadway Information: www.pmi-tucson. org or archboldk@consulting.ky Cost: $25 members, $30 non-members Rotary Club of Tucson Every Wednesday Noon Doubletree Reid Park Hotel 445 S. Alvernon RSVP: Mary Laughbaum (520) 623-2281 www.tucsonrotary.org Rotary Club of Tucson Sunrise Thursdays 7 to 8:10 a.m. Arizona Inn

MEDIA 2200 E. Elm Street Information: rsuskind@mac.com Rotary Club of Tucson Sunset Tuesdays 6 to 7:30 p.m. El Parador Restaurant 2744 E. Broadway Information: (520) 349-4701 SAAEMA Monthly Program Third Tuesday 11:30 a.m. to 1 p.m. Viscount Suites Hotel 4855 E. Broadway Information: www.saaema.org RSVP: m.sage@wt-us.com Cost: $20 members, $30 non-members Saguaro Business Club Business leads meeting Every Thursday 7 to 8 a.m. Mimi’s Café 120 S. Wilmot Road RSVP: (520) 891-5430 Saguaro Rotary Club Every Tuesday 12:10 to 1:15 p.m. The Manning House 450 W. Paseo Redondo Information: Fred Narcaroti (520) 628-7648 Saguaro Toastmasters Every Monday 6:30 p.m. Ward 6 ofﬁce 3202 E. First Street Info: Mark Salcido (520) 991-6127 or gerontologist@ hotmail.com saguaro.freetoasthost.com SCORE Southern Arizona free business counseling Every Tuesday, Wednesday and Thursday 9 a.m. to 1 p.m. SCORE Main Ofﬁce 330 N. Commerce Park Loop Info: (520) 670-5008 SCORE Southern Arizona free business counseling Every Wednesday 9 a.m. to noon Oro Valley Library 1305 W. Naranja Drive Call Oro Valley Library at (520) 229-5300 to schedule Roadrunner Civitan Club of Civitan International SCORE Southern Arizona free business counseling Every Monday 10 a.m. to 1 p.m. Nanini Branch Library 7300 N. Shannon Road Info: (520) 791-4626

Tucson Woman magazine’s second issue is out next week By David Hatfield Inside Tucson Business The second issue of Tucson Woman should arrive in mailboxes and on newstands next week. The glossy quarterly targets “successful, lifestyle-conscious, forward-thinking and active women,” according to general manager Jill A’Hearn. It is published by Territorial Newspapers, a division of Wick Communications that also publishes Inside Tucson Business. The Spring issue features Kelly Olson, wife of former University of Arizona head basketball coach Lute Olson, talking about her do-it-yourself décor ideas along with expert tips on improving your personal space; ideas for a “secret workout you’ll hardly notice” and ways to stop hurting yourself with everyday habits; along with recipes, stories about kids, pets, gifts and collectibles. In preparation for the publication, A’Hearn says women in leadership positions in the Tucson region said they rely on a circle of friends and role models and Tucson Woman is intended to be at the center of that circle. She said the magazine is being directmailed to subscribers and a select-mailing list. Copies also are available at AJ’s Fine Foods and other upscale retail outlets, along with select physicians and dental offices and spas.

More on Wild Country Clear Channel Media and Entertainment’s new Wild Country station has new official call letters, KYWD. The Federal Communications Commission approved the change Feb. 21. As detailed in last week’s column, the format change on what was formerly KNST-FM 97.1-FM took place at noon Feb. 14. How the change was handled was the subject of a none-too-flattering report under the headline “How To Easily Dispose Of Your Audience In One Easy Step” on Radio Insight, an online website for the radio industry. The article by Lance Venta noted that listeners of KNST were given no advance warning. Someone who drove to work that morning listening on FM, got in the car after work, turned on the radio and found country music with no indication of where to turn to get KNST’s news-talk programming. Usually, format changes happen due to low ratings so a station isn’t concerned about losing the few listeners it has but KNST, which has been the Tucson market’s dominant news-talk station, still exists.

“By not guiding the listeners of KNST immediately back to 790, Clear Channel is easily telling the advertisers of 790 that they’re not getting what they paid for,” Venta wrote.

Match Play ratings down Initial ratings from last weekend’s TV coverage of the Accenture Match Play Championship on NBC were down from last year, hurt no doubt by the fact that three of the biggest draws on the tour weren’t part of the coverage. Tiger Woods and Rory McIlroy were eliminated in the first round and Phil Mickelson didn’t play. Matt Kuchar’s defeat of Hunter Mahan for the championship wasn’t exactly a marque match-up. According to SportsMediaWatch.com, the overnight rating of Sunday’s coverage on Feb. 24 was 1.9 — meaning 1.9 percent of U.S. TV households were watching. That’s down 24 percent from last year when Mahan beat McIlroy for the championship. Saturday’s overnight rating this year was 1.4. The Sunday rating was the third lowest for Match Play in the last decade. The only two that were lower were in 2011 when Luke Donald beat Martin Kaymer and in 2010 when Ian Poulter beat Paul Casey. SportsMediaWatch.com said last weekend’s continued a three-week slump in TV ratings of golf events with Sunday telecasts of the AT&T Pebble Beach Pro-Am down 43 percent and the Northern Trust Open from Pacific Palisades, Calif., down 37 percent. Before the ratings slide, the tour had been off to a strong start, helped by Woods’ win at the Farmers Insurance Open at Torrey Pines, up 85 percent from last year; and Mickelson’s win at the Phoenix Open, up 65 percent.

National attention Michael Medved will originate his nationally syndicated radio talk show from the Voice KVOI 1030-AM next Thursday (March 7). The show airs on KVOI from 1-3 p.m. weekdays. Later that night, Medved is the featured speaker at a reception hosted by KVOI “Wake Up, Tucson” hosts Chris DeSimone and Joe Higgins. The topic is re-energizing the conservative movement. The reception starts at 6 p.m. at the Marriott University Park Hotel, 880 E. Second St. Tickets are $25 each. Register online at www.kvoi.com/registration.php or call (520) 790-2440.

Contact David Hatfield at dhatfield@azbiz.com or (520) 295-4237. Inside Tucson Media appears weekly.

18 MARCH 1, 2013

INSIDE TUCSON BUSINESS

FINANCE YOUR MONEY

Social Security: The wrong choice could cost you As a financial advisor working primarily with retirement planning, I am often asked the question, “When should I start Social Security?” That is a great question. Much better than telling me, “I started taking it at 62 just because I could.” That is not necessarily a good idea. So how does one decide? It is a critical decision that will affect the rest of your life. Social Security is the only guaranteed, inflation-adjusted lifetime income many people will have. Making the wrong choice can have severe consequences on you.

Sources of retirement income Social Security Earnings Pensions Asset income Other

37% 30% 19% 11% 3%

Source: Social Security Administration

Laurence Kotlikoff, professor and renowned economist at Boston University, has spent years working with Social Security actuaries to perfect a software program calculating benefit options. The program runs through millions upon millions of combinations of decisions to determine the precise time to take Social Security to maximize an individual’s benefits for life. Why do you need expert help? • There are 567 ways to claim benefits. • 2,728 rules with millions of possible iterations. • Making a mistake could cost an indvidual 72 percent in benefits. • After one year, the decision is irrevocable. You can’t do it over. • Social Security employees cannot provide advice on maximization strategies. (They’re allowed to mention personal factors that may be considered but not provide advice concerning the factors.) I work with, “Smarter Retirement Strategies,” the only company with an exclusive agreement with Professor Kotlikoff to use this proprietary software for our clients. We believe that it is essential to factor into one’s retirement planning the amount of Social Security one can receive given various scenarios. We are the only provider for this service in the Tucson region. We believe, to create a truly effective and comprehensive retirement plan, Social Security benefits should be integrated strategically with other retirement benefits to maximize income. In consideration of the inflation-adjusted income provided by Social Security, we will often use other retirement dollars that do not have that feature, as a bridge to Social Security benefits. These options can be explored through my website — www.moorefs.com. Click on

SUSAN MOORE

the link “Social Security Strategies.” Some of the topics covered are: • Social Security. What’s to plan? • Why do so many get it wrong? • A Social Security strategy? • Why your advisor doesn’t

offer this service? • When should you start planning? • Your eligibility for Social Security • The danger of simple calculators • Married couples • Single individuals • Widow(er)s and other survivors • Divorced individuals • Frequently asked questions If you have already started collecting your retirement benefit and are at or over full retirement age, you can tell Social Security you want to suspend further benefits and restart your benefits at a later date, say age 70. Social Security will then apply its Delayed Retirement Credit to your existing benefit once you start collecting again. Hence, this is a means by which current recipients who aren’t yet 70 can collect higher benefits, albeit at the cost of giving up their check for a while. But this trade off will, on net, often be advantageous. For example, if you started collecting at 62 and are now at your full retirement age, i.e. 66, you can suspend benefits until 70 and then start collecting 32 percent higher benefits for the rest of your life. This strategy can be called Start, Stop, Start, according to Professor Kotlikoff. One important consideration is survivor benefits. If you are married and both spouses are collecting Social Security, when one dies, the other will only collect the higher of the two and will, thus, have a reduction in income. A strategy to consider is for the higher-income earner, particularly if they are older, to wait until age 70 to collect the maximum benefit. For anyone planning retirement, I can’t emphasize the importance of integrating Social Security into your retirement planning and focusing on maximizing this important benefit.

Contact Susan L. Moore Vault, president of Moore Financial Strategies, at susan@ moorefs.com or (520) 296-4464. Moore Vault hosts “Safe Money Strategies” Saturdays from 7-8 a.m. on KNST 790-AM and noon-1 p.m. on the Voice KVOI 1030-AM.

TUCSON STOCK EXCHANGE Stock market quotations of some publicly traded companies doing business in Southern Arizona

Company Name

Symbol

Feb. 27

Feb. 20 Change

52-Week 52-Week Low High

Tucson companies Applied Energetics Inc CDEX Inc Providence Service Corp UniSource Energy Corp (Tucson Electric Power)

AERG.OB CEXIQ.OB PRSC UNS

0.03 0.07 17.07 46.62

0.04 0.07 18.07 46.52

-0.01 0.00 -1.00 0.10

0.02 0.01 9.56 35.20

0.12 0.51 19.67 47.28

8.54 2.57 2.62 11.30 62.30 9.76 101.21 16.60 58.82 4.11 23.89 42.16 40.15 41.71 48.18 16.64 100.73 34.51 51.16 14.27 79.01 73.62 22.65 32.27 35.17 68.06 70.35 202.33 34.98 63.76 5.50 49.28 35.19 19.00 46.61 29.10 1.18 38.94 37.71 43.06 60.31 40.58 39.30 41.18 53.29 65.97 21.16 19.30 55.06 57.13 23.77 46.94 4.47 13.92 11.82 44.97 40.97 63.12 18.69 34.29 53.31 26.96 136.71 17.12 13.41 34.03 71.66 41.17 35.13 13.34 24.11

8.76 2.51 2.52 11.80 62.14 10.01 100.22 17.25 58.55 4.28 23.84 43.22 40.95 41.18 47.90 16.50 101.08 33.93 51.85 13.82 86.45 72.22 21.93 32.22 36.13 66.44 70.35 199.31 34.67 61.42 5.60 48.61 35.73 18.03 46.57 27.67 1.30 37.18 38.64 43.34 60.88 39.51 39.72 39.60 53.26 66.04 20.19 18.60 54.05 57.55 20.13 48.85 47.90 13.39 11.43 44.52 39.50 62.65 18.34 33.06 53.23 26.08 134.72 19.13 13.33 33.85 69.21 41.60 35.10 13.20 24.14

-0.22 0.06 0.10 -0.50 0.16 -0.25 0.99 -0.65 0.27 -0.17 0.05 -1.06 -0.80 0.53 0.28 0.14 -0.35 0.58 -0.69 0.45 -7.44 1.40 0.72 0.05 -0.96 1.62 0.00 3.02 0.31 2.34 -0.10 0.67 -0.54 0.97 0.04 1.43 -0.12 1.76 -0.93 -0.28 -0.57 1.07 -0.42 1.58 0.03 -0.07 0.97 0.70 1.01 -0.42 3.64 -1.91 -43.43 0.53 0.39 0.45 1.47 0.47 0.35 1.23 0.08 0.88 1.99 -2.01 0.08 0.18 2.45 -0.43 0.03 0.14 -0.03

7.97 0.36 1.48 6.72 50.95 5.30 78.18 11.20 50.89 2.97 14.97 24.61 28.09 20.71 22.19 12.13 81.98 32.05 43.08 8.42 60.16 50.27 13.45 30.54 21.38 46.12 52.21 181.85 27.10 53.38 3.94 30.83 27.96 6.46 41.35 20.98 1.07 22.20 24.76 37.99 53.18 32.31 33.93 24.07 41.11 56.59 15.69 7.63 49.03 38.63 14.73 33.03 38.40 6.25 7.76 39.01 25.77 54.68 14.04 26.06 33.62 17.45 104.08 16.80 6.78 28.26 57.18 28.53 29.80 7.80 17.45

10.75 2.94 3.13 12.42 64.79 10.57 102.00 27.95 60.00 4.93 24.11 44.71 42.00 42.98 48.34 16.71 105.97 43.43 52.77 14.90 89.98 73.25 24.66 44.23 37.74 68.28 71.43 211.79 37.70 64.47 5.85 49.68 38.62 20.04 55.25 29.16 1.81 43.22 39.98 44.21 62.83 42.17 41.84 44.85 53.96 71.25 40.77 21.97 59.34 58.00 24.10 49.70 85.90 14.07 11.82 46.08 42.55 65.80 18.95 34.48 53.90 27.22 138.00 44.39 15.64 35.46 77.60 42.00 36.60 13.54 24.92

Southern Arizona presence Alcoa Inc (Huck Fasteners) AA AMR Corp (American Airlines) AAMRQ Augusta Resource Corp (Rosemont Mine) AZC Bank Of America Corp BAC Bank of Montreal (M&I Bank) BMO BBVA Compass BBVA Berkshire Hathaway (Geico, Long Cos) BRK-B* Best Buy Co Inc BBY BOK Financial Corp (Bank of Arizona) BOKF Bombardier Inc* (Bombardier Aerospace) BBDB CB Richard Ellis Group CBG Citigroup Inc C Comcast Corp CMCSA Community Health Sys (Northwest Med Cntrs) CYH Computer Sciences Corp CSC Convergys Corp CVG Costco Wholesale Corp COST CenturyLink (Qwest Communications) CTL Cvs/Caremark (CVS pharmacy) CVS Delta Air Lines DAL Dillard Department Stores DDS Dover Corp (Sargent Controls & Aerospace) DOV DR Horton Inc DHI Freeport-McMoRan (Phelps Dodge) FCX Granite Construction Inc GVA Home Depot Inc HD Honeywell Intl Inc HON IBM IBM Iron Mountain IRM Intuit Inc INTU Journal Communications (KGUN 9, KMXZ) JRN JP Morgan Chase & Co JPM Kaman Corp (Electro-Optics Develpmnt Cntr) KAMN KB Home KBH Kohls Corp KSS Kroger Co (Fry's Food Stores) KR Lee Enterprises (Arizona Daily Star) LEE Lennar Corporation LEN Lowe's Cos (Lowe's Home Improvement) LOW Loews Corp (Ventana Canyon Resort) L Macerich Co (Westcor, La Encantada) MAC Macy's Inc M Marriott Intl Inc MAR Meritage Homes Corp MTH Northern Trust Corp NTRS Northrop Grumman Corp NOC Penney, J.C. JCP Pulte Homes Inc (Pulte, Del Webb) PHM Raytheon Co (Raytheon Missile Systems) RTN Roche Holdings AG (Ventana Medical Systems) RHHBY Safeway Inc SWY Sanofi-Aventis SA SNY Sears Holdings (Sears, Kmart, Customer Care) SHLD SkyWest Inc SKYW Southwest Airlines Co LUV Southwest Gas Corp SWX Stantec Inc STN Target Corp TGT TeleTech Holdings Inc TTEC Texas Instruments Inc TXN Time Warner Inc (AOL) TWX Ual Corp (United Airlines) UAL Union Pacific Corp UNP Apollo Group Inc (University of Phoenix) APOL US Airways Group Inc LCC US Bancorp (US Bank) USB Wal-Mart Stores Inc (Wal-Mart, Sam's Club) WMT Walgreen Co WAG Wells Fargo & Co WFC Western Alliance Bancorp (Alliance Bank) WAL Zions Bancorp (National Bank of Arizona) ZION Data Source: Dow Jones Market Watch *Quotes in U.S. dollars, except Bombardier is Canadian dollars.

InsideTucsonBusiness.com

MARCH 1, 2013

INSIDE REAL ESTATE & CONSTRUCTION

Housing permits are up everywhere except in Tucson • Private company builder: A.F. Sterling Homes • Custom builder: Process Design Build • Remodelor: Eren Design and Remodel • Trade partner: Family Air Cooling and Heating • Individual member: Erin Fitzgerald, First American Title • Sales manager: Jill Jones, Lennar • Sales person: Tony DiLillo, Maracay Homes • Top closed sales producer: Jacquelyn Sheafe, Pulte Homes • Sales rookie: Stacy Garrison, Miramonte Homes

By Roger Yohem Inside Tucson Business Residential construction activity in the region is off to a roaring good start in 2013 — except in the city of Tucson, which was the only local jurisdiction where new home permits dropped in January compared with January 2012. Considering what’s happening in Washington, D.C., it might be tempting to say construction activity in the city fell of a “cliff.” If not that, it clearly fell off the roof, ladder and radar screen of builders. Tucson issued just 17 single-family home permits in January, a 41 percent drop from 29 permits in January 2012. It is the city’s lowest January total in more than a decade, said Ginger Kneup, owner of Bright Future Real Estate Research, whose statistics date back to 2002. Marana issued the most permits, 61, in January, a 190 percent gain over the 21 that were issued in January 2012. Pima County issued the second-highest number of permits, 56, a 37 percent increase from 41 issued a year ago. Among other jurisdictions in the region, Oro Valley issued 21 single-family home permits in January, Sahuarita issued 19 and southern Pinal County had 15. All totaled, 189 new home permits were issued, up from 110 permits in January 2012. The number of permits was up at least 36 percent in every jurisdiction except Tucson.

InsideTucsonBusiness.com

THE PULSE: Median Price Active Listings New Listings Pending Sales Homes Closed

TUCSON REAL ESTATE

2/18/2013

2/11/2013

$155,000 5,069 332 445 203

$152,299 5,123 423 427 199

Source: Long Realty Research Center

Sales and leases

Vanessa Hickman

Barbi Reuter

MPA hosts commissioner

agement division that is now Tucson’s largest with 3 million square feet of space in its portfolio. She has served at both the local and national levels of the Building Owners and Managers Association and was a 2012 Inside Tucson Business Women of Influence honoree. Joining her as officers in the CREW network are president-elect Jeannie Nguyen, National Bank of Arizona; treasurer Loretta Peto, Peto & Company; and secretary Cindy Dhuey, The Temp Connection. Reuter replaces Linda McNulty, with Lewis & Roca, whose one-year term has expired. CREW board members are: Marie Laatsch, Axia Real Estate Appraisers; Beverly Weissenborn, Burke Weissenborn; Nannon Roosa, University of Arizona Eller College of Management; Debbie Heslop, Volk Company; Chris Young, Kuhn Young law firm; Sandra Barton, Alliance Bank of Arizona; and Vivian Boggie, Title Security. CREW also named its 2012 award winners: • Economic improvement: Jane McCollum, Marshall Foundation • Career advancement for women: Lesli Pintor, National Bank of Arizona • Member-to-member: Sally Bach, G2 Contracting • President’s Award: Loretta Peto

Vanessa Hickman, new commissioner for the Arizona State Land Department, will headline a March 15 forum for the Metropolitan Pima Alliance (MPA). Hickman, who replaced Maria Baier in November, will be joined by state Rep. Ethan Orr, RTucson, and Britann O’Brien, director of the governor’s Southern Arizona office. Hickman had been the land department’s deputy commissioner since 2009. In her new role, she is responsible for oversight of 9 million acres of state trust land. Her prior private sector experience was as a lawyer with three different law firms. The MPA membership meeting will be at 11 a.m., March 15 at the Tucson Association of Realtors, 2445 N. Tucson Blvd. Register online at mpa@mpaaz.org or call (520) 878-8811.

Reuter to lead CREW Barbi Reuter, chief operating officer and principal of Picor Commercial Real Estate Services, has been named 2013 president of the Tucson Commercial Real Estate Women (CREW) network. Reuter founded Picor’s property man-

WEEKLY MORTGAGE RATES Program 30 YEAR 15 YEAR 5/1 ARM

Current

Last Week

2/26/2013

One 12 Month 12 Month Year Ago High Low

3.50% 3.625%APR 3.50% 3.625%APR 4.95% 4.95% 3.38% 2.88% 3.125%APR 2.88% 3.125% APR 4.22% 4.22% 2.75% 2.63% 2.875%APR 2.63% 2.875% APR 2.87% 2.87% 2.70%

The above rates have a 1% origination fee and 0 discount . FNMA/FHLMC maximum conforming loan amount is $417,000 Conventional Jumbo loans are loans above $417,000 Information provided by Randy Hotchkiss, National Certified Mortgage Consultant (CMC) Hotchkiss Financial, Inc. P.O. Box 43712 Tucson, Arizona 85733 • 520-324-0000 MB #0905432. Rates are subject to change without notice based upon market conditions.

SAHBA awards The Southern Arizona Home Builders Association (SAHBA) has named Ron Teaney, president of Miramonte Homes, as 2013 chairman of the executive board of trustees. SAHBA also honored 10 companies and individual members for their achievements in 2012. The honorees are: • Public company builder: Richmond American Homes

• TTLC Rincon Knolls LLC, an affiliate of True Life Communities, purchased 502 platted lots in the Rincon Knolls subdivision for $6.1 million. The 172-acre site is at the northeast corner of Mary Ann Cleveland Way and Red Iron Trail on the southeast side. True Life Communities, based in San Ramon, Calif., supplies land and finished lots to builders. The seller was Wycozona Inc., Casper, Wyo. The transaction was handled by Will White, Land Advisors Organization. • Presson Corporation, 1870 W. Prince Road, leased space to the following: 3,622 square feet in Suites 69-71 to MedOne Healthcare; 1,440 square feet in Suite 13 to Darrin and Dianna Weathersby; 1,440 square feet in Suite 31 to AZH Tires; 1,200 square feet in Suite 55 to Cutter Grinder Service; and 1,200 square feet in Suite 1 to Total Presence Management. The landlord was represented by Rob Glaser and Paul Hooker, Picor Commercial Real Estate Services. • Better Way Cabinets and Granite leased 5,699 square feet at 420 E. Aviation Drive, Suite 100, from Rich Rodgers Investment. The transaction was handled by Brandon Rodgers, Picor Commercial Real Estate Services. • Saguaro Physicians leased 4,986 square feet at 1396 N. Wilmot Road from TMC Holdings Inc. The transaction was handled by Tom Knox and Rick Kleiner, Picor Commercial Real Estate Services. • Presidential Pools and Spas leased 3,369 square feet at 3900 W. Costco Drive, Suite 100, Marana, from 4-D Properties, represented by Craig Finfrock, Commercial Retail Advisors. The tenant was represented by Jeff Pavone, Commercial Plus. • Roly’s Clothing leased 3,300 square feet at 1639 W. Grant Road from Rich Rodgers Investment. The transaction was handled by Brandon Rodgers, Picor Commercial Real Estate Services.

Email sales and leases and other real estate news items to ryohem@azbiz.com. Inside Real Estate & Construction appears weekly.

20 MARCH 1, 2013

INSIDE TUCSON BUSINESS

EDITORIAL BIZ BUZZ

Dear golf pros, that was weird Commissioner Tim Finchem and the professional golfers are now in Florida for the continuation of the PGA Tour. The folks at sponsoring Accenture are back at work focusing on their consulting services. But I hope before they all left Tucson after last week’s Match Play Championship, somebody made a point of impressing upon them that what happened here was weird. I mean news-making weird. DAVID HATFIELD Granted, they’ve come here enough years to know that the weather has never before been as bad as it was last week. Snow? We all know the weather is usually so benign that when a few clouds start to gather, long-time Tucsonans will rush to a window just to look outside at something different: wet ground. Our only weather phenomenon happens in July and August when late afternoon monsoon storms develop, dumping buckets in short order before moving on. According to the National Weather Service, Tucson got only 0.1 of an inch of snow on Feb. 20, on what was supposed to be the first day of the Match Play Championship. In most other places, that amount of snow would be nothing. But that’s big news in Tucson. We’ve had snow before. The last time it was measurable was in 2002. One time, a sales rep who I had met earlier in the day had called me from Tucson International Airport. She was from New York and could really play that attitude up well. Her flight had been delayed due to snow and she demanded to know what was being done about the situation. She told me she asked, “Don’t you people have a snow plow?” She was laughing when she told me the response was, “Yes, we have a snow plow. It’s up on Mount Lemmon.” Of course Tucson doesn’t have a snow plow at the airport. As if the snow wasn’t enough, the wind kicked up for Match Play championship and consolation rounds on Feb. 24 as the parting weather memory of Tucson this year for golf fans. On the other hand, I heard from a friend who had watched Saturday’s coverage and said it looked positively gorgeous. And the Dove Mountain Course looks like something designed by Hollywood. It’s stunning on TV. We all know the Accenture Match Play Championship will return next February but that’s the end of the current contract. Already, some are saying that it could be the last one here. Then again, some who claim to know things say no other venue has come forward saying “pick me, pick me.” I see that the high temperatures are only supposed to be in the mid-60s at the Honda Classic this weekend and there’s a chance for rain both Saturday and Sunday. That’s not news in Florida. They get it all the time. I just hope that as time goes on, this year’s Match Play Championship will be recognized by golf’s decision-makers for what was unusual and how rare those weather circumstances were. Because Tucson is saying, we want you back.

Contact David Hatfield at dhatfield@azbiz.com or (520) 295-4237.

EDITORIAL

We’ve created a government monster This week, it was pushing the limits to sequester. Meanwhile here in Tucson, the City Council was trying to deal with a pension fund with a debt that is growing by exponential proportions. And a week ago, we were supposed to believe that five big banks agreed to “give borrowers relief in major settlement,” as part of the Arizona Daily Star’s headline put it. What do these three things have in common? They’re all government-manufactured crises created by a lack of political leadership but a lot of hocus pocus. That’s not meant to minimize the potential toll in damage from these issues. The wind blowing from Washington, D.C. continued to crank up the spectre of dire effects from the sequester. President Obama’s office said the equivalent of 240 school teacher and aide jobs in Arizona were on the line and about 10,000 U.S. Department of Defense civilian employees in the state could be furloughed, including at DavisMonthan Air Force Base and the Army’s Fort Huachuca. Specifically, we were supposed to brace for shortages of meat and poultry products due to fewer food inspectors. And the control tower at Ryan Airfield was listed as one of 100 that might close. Much like the phony baloney politics associated with raising the federal debt ceiling last August or the expiring tax cuts at the end of 2012, the sequester was going down to the final deadline. And even if an agreement isn’t reached by today’s (March 1) deadline, federal employees are required to have 30 days’ notice of a furlough so the cuts won’t really happen until April 1. Meanwhile at Tucson City Hall this week, the city council was dealing with the untenable debt in its pension fund. It’s another classic example of government putting off decisions until it becomes a crisis. Private employers have long recognized marketplace changes and adjusted pension funds, many to 401(k)s. And it’s not as if this should have come as any surprise either. Major companies including General Motors, Verizon, Prudential Financial and more recently Boeing, Ford Motor, United Parcel Service and

Goodyear Tire and Rubber have reported deficits in their pension funds. Government revenue cycles generally trail the private sector. And finally there was the report issued Feb. 21 by Joseph A. Smith Jr., an independent monitor appointed to oversee big banks’ compliance with a settlement last year with federal and state authorities on foreclosure processing violations. The opening paragraph of the Star’s front-page account read “Five of the biggest U.S. banks have cut struggling homeowners’ mortgage balances by $1.68 billion in Arizona.” Huh? Tell that to the people who were the recipients — and not — of that relief. What really happened is that the government told the big banks to write down their loan values, not unlike what nearly every other business has had to do in the Great Recession. But of the $19 billion that was written down nationally, $15.7 billion was done by one bank: Bank of America. And $13.3 billion of that was in short sales. In other words, the banks wrote down the loans but people also lost their homes in the process, perhaps never again to buy another. What good does that do to help the economy? Where’s the government for all the homeowners who are underwater on their mortgages but continuing to slog through with monthly payments? Real help would have been if banks would have been able to use the backing of the U.S. government to actively pursue loan value reductions for people whose homes are worth less than their outstanding mortgage. At some point, there will be some kind of settlement on sequester, the Tucson City Council will come up with something on its pension fund and no doubt, somebody in government is proud of what’s happened in the mortgage settlement. The fact is, these are merely the outcomes of dysfunctional government. Who do we have to blame? Look no further than a mirror. We elected these people. We’re enablers. What will it take for us to demand more? Or will we just become hardened to the fact that this is the way it will be?

InsideTucsonBusiness.com

MARCH 1, 2013

OPINION BUSINESS INK

As ‘Duke,’ McCusker’s taunts shame his audiences Fletcher McCusker is too funny. Give him an audience and a microphone and its info-tainment time. Part of his witty-dry shtick is taunting a crowd with questions he already knows the answer to. When they respond, his playful retort is: “Shame on you.” As the unofficial “Duke of Downtown,” the former CEO of Providence Service Corp. is downtown Tucson’s high-profile cheerleader. In the private sector, his über-enthusiasm for urban revitalization is unmatched. Sensational new ventures are transforming downtown. To make the point, McCusker will ask his audience if they’ve been to particular destinations. When few hands go up, it prompts another chippy shame-on-you scolding. Now that Rio Nuevo and Tucson city officials have settled their agonizing “tif” over the botched financing of downtown’s revival, the Duke, having ascended to the thrown as chairman of the Rio Nuevo Board, has quite a story to tell. It’s time to move on. With mic in hand, McCusker is speaking out to the business community: “Had it not been for the failure of government, downtown would look a lot different today. If they had not run out of money, who knows what the hell our city could have done?” he asked attendees at a

large real estate forum recently. “I salute Jodi Bain (former Rio Nuevo chair). Jodi had the cojones to go after the city. We were both blond then, I just get to mop up after her.” Going forward, ROGER YOHEM Rio Nuevo will invest $6 million to upgrade the Tucson Convention Center (TCC). The rehab will focus on reversing the boycott by major stars like Elton John, Bruce Springsteen and Taylor Swift. The “green room,” where artists wait offstage before they perform, is a nationally known disgrace. “They refuse to play the TCC. Our green room is the Icecats’ locker room. And trust me, it smells,” said McCusker. Another Rio Nuevo venture is the Luis Gutiérrez Bridge on Cushing Street, affectionately called “the bridge to nowhere,” he added. “As you cross the Santa Cruz River, it is a spectacular bridge but unfortunately, it connects to 85 vacant acres.” Per the settlement with the city, Rio Nuevo now owns most of that property and the board wants commercial, revenue-

producing development there. Then came this question: On Tumamoc Hill, did you know there are 21 unexcavated pre-Hohokam pit houses that date to 4500 BC? Shamefully, no hands went up. Stretching from Tumamoc Hill, next to A Mountain, to the vacant parcel, Rio Nuevo wants to craft an ecological and archeological tourism destination zone. The Duke thinks it could be as significant as a Mayan temple. “Mesa Verde is a national park. At Tumamoc, we put TV antennas on top of it,” quipped he. Back downtown, the new vibe is being driven by some $400 million in private sector investment in hopes the government’s $200 million modern street car project will pay big dividends. “We now have major out-of-town developers looking at the downtown corridor. Phoenix, Austin and Portland people are considering opportunities for development, particularly vertical,” he said. Who has eaten breakfast at the Cup Café in Hotel Congress? Have you been to the new Reilly’s Craft Pizza? Shame on you. Overall, there are 40 restaurants downtown and 12 more with construction permits. One is a “trendy film and fork” theme coming in from the west coast: a small movie theater with food and drink. By

year-end, 20 more eateries could emerge. At a shamefully high cost, local officials have learned some awfully painful political and financial lessons about urban revitalization. “The history of this district is that we tried to do everything ourselves. Our money, our design, our grand schemes. Many of them failed,” McCusker said. From here on, Rio Nuevo execs hope to follow San Diego’s model that leverages seed money. For every $1 invested by that city, the private sector invested $7. “We want to get to that strategy, use our money to seed the wealth of opportunities for retail, restaurants, housing and commercial projects,” he said. As a child, McCusker “grew up and hung out” downtown. He was a Mickey Mouse Club member at the Fox Theater. It opened in 1930, was abandoned in 1977, and rehabilitated in 2005. “Today, it is a shining example of what government and the private sector can do together. It is an extraordinary venue,” declared the Duke. “In the past year, who has not been to the Fox?” For shame…

Contact Roger Yohem at ryohem@ azbiz.com or (520) 295-4254. His Business Ink appears biweekly and weighs in on local political, social and business issues.

OPINION FROM A LATINA CEO

Who’s paying attention to the Hispanic vote now? During this last election season there was a lot of focus nationally and locally on the importance and impact of the Hispanic vote. As an example, by 2030 a majority of the population in Pima County will be Hispanic. This drives not only the election dialogue – but industry and education trends. We watched closely prior to the election while Democratic and Republican political advisors debated their projections – and discussed their strategies for reaching this fast growing, diverse population. Strategists seemed more knowledgeable about the differences of Hispanic voting patterns in different states and how local and national candidates would fare in their campaign messages. With 85 percent of Arizona Hispanics of Mexican descent – versus other states that have higher numbers of residents from Puerto Rico, Cuba or other countries – the tone of the message regarding trade with Mexico and immigration was in the forefront of discussions here. There was also discussion during the campaign of the cultural and voting differences among those who are first-generation Americans compared to those who are third or fourth generation. Since November, we’ve heard a call of

action from President Obama and Congress to work through the challenges of federal immigration reform. For the nation’s sake – and for the millions of people “living in MARQUEZ PETERSON the shadows” who seek legal status – there is hope for compromise. In the 2012 election, there were an estimated 117,000 Hispanic voters in the Tucson region. Many organizations engaged in a Latino focused Get-Out-TheVote effort, including the Tucson Hispanic Chamber of Commerce. Among Hispanic voters in Tucson, 55.8 percent were registered Democrats, 28.2 percent independent and 16 percent Republicans. Political parties and special interest groups spent time discussing and strategizing how to reach Latino voters. Though attention and some dollars were spent on such outreach, the question is: Who is paying attention now, post-election? Latinos will have an undeniable growing

impact at the ballot box in future elections. The Morrison Institute projects that by 2013 there will be a 178 percent increase in Arizona Latino voters age 20 and older versus nonHispanic voters who will grow by 42 percent. By 2025 it is estimated that Democrats will outnumber Republicans in Arizona and shift the balance of power from a red state to a blue state. Latino families certainly notice if attention is paid to them by candidates and parties only during the election cycle. Spending resources on year-round outreach will make parties more aware of issues important to the Latino community and more likely to be considered supportive of them. Latinos registered to vote in Arizona will make up 25 percent of the electorate by 2030. The first step, registering to vote, is key and led by national organizations including Voto Latino and Mi Familia Vota. A second vital step is voter education. At the Tucson Hispanic Chamber, we’ve taken the second step very seriously and have spent time and resources to place our policy endorsements and opposition in Voter Guides. In addition, the chamber, in partnership with both the Arizona Chamber of Commerce and Industry and

Business Industry Political Action Committee (BIPAC), launched a non-partisan website — www.VotaAZ.org — to assist Latino families in identifying key issues, candidates and redistricting maps. Both political parties have a way to go with Latinos. Former Democratic National Committee Vice-Chairwoman Linda Chavez-Thompson has accused her party of taking Hispanic support for granted, and not doing enough to increase turnout among Latinos. “I think for the longest time the party, including myself, automatically thought that if you were Latino you voted Democrat,” she said. “That’s not true anymore. We need to ramp up our Latino outreach.” The main divider between Hispanics and Republicans centers on the views and perceived harsh rhetoric over illegal immigration. Former U.S. Rep. Lincoln Diaz-Balart, R-Fla., said, “If we become perceived as an anti-immigrant party, America, being a country of immigrants, will never allow us to be the majority party.”

Contact Lea Márquez Peterson, president of the Tucson Hispanic Chamber of Commerce, at president@tucsonhispanicchamber.org .

22 MARCH 1, 2013

INSIDE TUCSON BUSINESS

OPINION SPEAKING OUT

‘Just Plain Dorothy’ did much for Tucson Tucson and all of Arizona lost a respected friend Feb. 20: Dorothy Hunt Finley. She once said, “The community is an extension of my home and I have set about to make it a better place in which to live.” She certainly did! In her 92-year lifetime, she worked with more than 50 non-profit and civic organizations, taught school and served as a Tucson Unified School District principal for more than 30 years. All this in addition to being CEO of a successful business, Finley Distributing Co. She wrote her autobiography, released in 2009, and titled it “Just Plain Dorothy.” There was no pretense about Dorothy. She was genuine and was described as a “cowgirl, teacher, tycoon, and philanthropist.” Her life story began on the family’s ranch in southeastern Arizona. She was sent to high school in Pasadena, Calif., and came back to Tucson to attend the University of Arizona, majoring in education and graduating with honors. In her book she talks about the early days of Finley Distributing. Her husband Harold broke his elbow and was unable to make the beer deliveries. “I put six-month-old (son) John in his bassinet on the front seat,” Finley wrote.

“And — with a nephew — drove to Bisbee selling beer to the bars up and down Brewery Gulch….After Bisbee, we hit some of the smaller towns.” She could do CAROL WEST whatever it took to make things work. Finley was an inspiring teacher and an exacting principal. She liked to have science projects in the classroom and felt that lesson planning was essential. “Just like the teachers, the kids have to plan and to know what they did and where they are going,” she wrote. She lamented the destruction of the barrio in the 1960s for the development of what is now called the Tucson Convention Center (TCC). Acknowledging that former residents were harmed by the uprooting, Finley looked for constructive solutions. As president of the TCC board she initiated what was called the Tapestry Project, exhibits of artworks representing African Americans, Latinos, Native Americans, Eastern Europeans and Asians as a

demonstration of the roles the cultures played in the development of Tucson. It was well known that Finley was a Republican. At the same time, though, she said, “It never did matter to me what party (a candidate) belonged to…I am not a party partisan. I am more interested in who the person is.” I was lucky enough to enjoy her support when I ran for the Tucson City Council. She also mentored former U.S. Rep. Gabrielle Gifford and the two were friends. Finley supported many other women, too. My first encounter with Finley was when I was executive director of the Tucson Regional Water Council (TRWC). We were striving to ensure that Tucson used its Colorado River water allocation but we needed money. The TRWC board decided I should contact Finley about a contribution. We met for lunch at a downtown restaurant. I was in awe of her and was nervous about the meeting. I made my pitch; she quizzed me like a seasoned interrogator. Was “this TRWC” viable? What did it have to show for itself? In the end, she decided to contribute, but I don’t think it had much to do with my salesmanship. She was investing in Tucson’s future, and Finley was always for

InsideTucsonBusiness.com Do you think the City of Tucson’s pension liabilities are a serious issue? Yes 82.4% No 17.6% Next weeks poll: Have you made an effort to continue to patronize a business that is/was impacted by RTA road construction?

the community’s well-being. Fast forward to my time on the city council. By then Finley and I had become friends. She invited my husband and me to be her guests at an Ebony fashion show at the Tucson Convention Center ballroom. As svelte models glided down the runway in their evening dresses opened in the back down to their derrières, Finley grew increasingly embarrassed and apologized about the decorum of the event. Naturally my husband was enjoying it, and I didn’t mind either. We all had a good laugh and enjoyed the evening. Finley was one of the founding members of the DM 50, a group of business leaders who support the mission of Davis-Monthan Air Force Base. In her autobiography, she wrote, “I just love the military.” The military in turn loved her, naming the Child Development Center on Davis-Monthan her, a rare honor for a civilian. Many of the positive things that have happened in our region happened because of Dorothy Finley. Warm memories of her live on in our hearts. Well done, Dorothy!

Contact Carol West at cwwtucson@ comcast.net. West served on the Tucson City Council from 1999-2007 and was a council aide from 1987-1995.

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InsideTucsonBusiness.com

MARCH 1, 2013

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24 MARCH 1, 2013

2013 Innovation in the Workplace Celebration Tuesday, March 12, 2013 Registration and Trade Show 1:00pm Presentation & Keynote speaker: 2:00pm & 5:00pm 5:00pm Champagne Toast Doubletree Hotel - Reid Park

Pamela Jett, Professional and Motivational Guest Speaker Innovative Communication Leader As an internationally recognized communication skills expert, speaker and author, Pamela Jett works with professionals to better understand that "Words Matter" when we are looking to achieve results, make an impact and improve effectiveness, thus impacting employee engagement. Pamela is a true innovator who takes people beyond basic theory and strategy to an unparalleled level of application.

$35 per person $30 per person for groups of 3 or more $300 for tables of ten If you are an awards finalist or making reservations for groups of 4 or more, please contact the SHRM-GT office at 520-299-6787 to register.

Sponsorship, goody bag and door prize opportunities are available, for more information please contact the SHRM-GT office at 520-299-6787 Sponsored by:

INNOVA t COMMUNITY Y G O L O N TION t LE ADERSHIP t DIVERSITY t TECH