Whileweallwanderaroundinoursurroundings
andtheworldinsearchofsomethingthatwould enlightenourheartsinthemostmiraculous ways,it’snottheimmensethingsthatdwellinour memoirs.Still,theminutestthingsholdthemajorspaceand turnintolong-termeventsinourmemories.
Weencounterdifferentinstancesandmeetdivergentpeople whileexperiencingvariousphases,timelysituations,and instancesthroughoutourlifetime.Weallconnectdeeply abouttheinstancesthattouchourheartsinnumerousways.
Inouractivelivestoday,wheneverwerememberthese instancesforasplitsecond,itrevivesmemoriesandlights upourdayinthemostpleasantway.Thesemomentsholda specialplacebybringingsmilestoourfaces.Wedonot rememberallofit,butwedorememberthosemoments.
Thosemoments,thoseverymoments,matterthemost!
Whileadheringtotheheartfeltinstancesofthesesmall moments,Icecreamisoneofthemainattractionstowhich almosteveryoneisconnectedthemost.Ithasevolved feloniouslyinvariouswaysoverthepassingyears.
Theglobalbusinessindustryhasbeenkeentoindulgein andenhanceicecreamanditscustomerexperiences
associatedwithitsprofoundconnection.Severalcompanies havemadeittheirmissiontoenrichtheindustrywiththeir innovativemarvels,amazetheircustomers,andaddtotheir globalmarketwhilewinninghearts.
Flippingthroughthepagesofthisedition,10IceCream CompanyBrandsThatWillMeltYourHeart,youwillcome acrosssomeofthemosttouchingandundeniablythebest experiencesandthecompaniesthatwouldmeltyourheart andcreatealifelongmemory
Hopeyouhaveanenthrallingreadahead!
- Shreyasi Shelke Prashik Bombarde Managing EditorIn the quest of exploring provisions, the finest way to inspire the world renovance is through ultimatum of ideation.
AzucarIceCream CompanyLLC azucaricecream.com
Amorino amorino.com ColdStone coldstonecreamery.com
OwnerandFounder
Amorinosetsitselfapartthankstoitsphilosophyofonlyusing carefullysourcedingredientsallofwhicharefreeofpreservatives, artificialflavoursandflavourenhancers.
Azucaricecreamandsorbetflavorsusehighquality,all naturalingredients.
Formorethan30yearsColdStoneservedupthefinest,freshestice cream,cakes,smoothiesandshakesusingonlythehighestquality ingredients.
Coolhaus cool.haus GlobalChamberof BusinessLeaders gc-bl.org
Graeter'sIceCreamCo graeters.com
CoolhausistheleadingwomenandLGBTQIA+foundedand ledicecreamcompanyknownforitsuniquesammies,cones, cupsandpintsinuniqueflavors.
TheGlobalChamberofBusinessLeadersisacoalitionof governmentalleaders,CEOsandexecutives,entrepreneurs, investorsandbusinessandindustryleaders.
Graeter'sIceCreamCo.combinesoficecreamand familyheritagehelpproduceIcecreamthatjusttastes better.
Moloko molokoicecream.com
CEO NadaMoo! nadamoo.com PiccadillyWhippy piccadillywhippy.com
JasveenPendaer Ownerand ManagingDirector
TheIceCreamLabLLC. icecreamlab.ae
VanLeeuwen vanleeuwenicecream.com
SachinPradhan OperationDirector
EasternEuropean-heritage-inspiredflavorsarealwaysmade fromhigh-qualityingredientsandlovinglycraftedfortaste, texture,andtradition.
NadaMoo!isTheOriginalCoconutMilkIceCream,proudly bornandraisedinAustin,Texas.Itwasfoundedin2005upona missiontomaketheworldhappierandhealthier
Withover30yearsexperienceinthisfield,PiccadillyWhippy areabletorecognizewhatisrequiredtoprovideasuccessful andmemorableservice.
IceCreamlabsenablesintelligentmerchandisingfor retailers&brandswithit'sSaaSAIplatform.
Founder&CEO
TheVanLeeuwenenvisionshappinessishealthiness.
Providing Freshly Made Delectable Ice Cream Scoops Within Minutes
The Ice Cream Lab's USP is its hundred percent natural ice cream base. It is made without the use of additives, preservatives, or artificial colors.
Pradhan
Sachin
Operations Director The Ice Cream Lab LLC.
Icecreamsarelovedbyoneandallacrosstheglobe. Fromchildrentotheelderly,almosteverybodyhas theirownpreferenceswhenitcomestochoosingtheir favoriteicecreambrands.Theall-seasonpopularityofice creamproductsofferstheF&Bindustryanopportunityto developnewandexcitingicecreamproductsallthetime.
However,inthemarketsorstores,consumersusuallyhave theoptionofchoosingicecreamproductsthatarereadymadeandpreservedincoldstorage.Inaddition,these productscommonlyhaveaddedpreservativestomaintain theirquality,flavorandtasteforalongtime.
Suchicecreamscanbeenjoyabletoconsume,butthe experiencecannotalwaysbehealthierduetotheirlackof freshnessandartificialtaste.Withtherisinghealth consciousnessintheconsumermarket,peopleare increasinglylookingforbrandsthatprovidethemwithfresh andnaturalproducts.
Tosatisfyconsumers'tastebudswithawiderangeof flavors,TheIceCreamLabLLCwasestablishedtooffer IceCreamloversfreshandnaturalproducts.
Withinafewyearsofitsfoundation,theICLbrandhas efficientlyestablisheditsconsumer-centricproductlinein manypartsoftheworld,becomingwidelypopularamong globalconsumers.
Withavisiontocreatedeliciousexperimentstosatisfy consumercravingswithoutguilt,itsOperationsDirector, Mr.SachinPradhan,planstoenhancethebrand'soutreach acrosstheplanet.
Let's dive into the flavorful journey of the ICL in becoming the world-famous ice cream brand:
IceCreamLabisaninnovativeinternationalIceCream conceptthatoriginatedinCalifornia,USA,in2013.With itsheadofficeinUAE,thebrandquicklyspreaditswing acrosstheglobe.Today,theIceCreamLabFranchiseis presentinover12countries,creatingarageamongstthe locals.
Thecompanyhas25+outletsincountrieslikeMalaysia, Portugal,Sweden,Iraq,Nigeria,India,Dubai,SaudiArabia, Oman,Bahrain,Nigeria,andIraq.Recently,its managementsignedfreshagreementsforBangladeshand Germany.InIndiaalone,IceCreamLabhasovertenfully
operationaloutletsinmajorcitieslikeMumbai,Bangalore, Hyderabad,AndhraPradesh,andKolkata,multiplying acrossthecountry.
TheIceCreamLab'sUSPisitshundredpercentnaturalice creambase.Itismadewithouttheuseofadditives, preservatives,orartificialcolors.Theemulsifiersusedare alsoentirelynatural,withminimaluseofsugar,makingit low-calorieicecream.
Whatalsomakesthisicecreambranduniqueisthatitis madeusingliquidnitrogenwithinminutesofplacingan order.Itusesliquidnitrogenasthestyleofpreparationto instantlyfreezedifferentnaturalingredientsintoicecream. Thewhitesmokedissolvingbackintotheaircreatesa theatre-likeexperienceforcustomers."While customers watch their delicious natural ice cream getting ready, they are awed by the making process itself, which takes under a minute to prepare,"saysMr.SachinPradhan.
Liquidnitrogenhasproventobeaneffectivemethodfor preparingfreshicecream,astheliquidnitrogendisperses backintotheatmosphere,freezingtheOrganicCreamBase atatemperatureofminus192degreesCelsiusorminus320 degreesFahrenheitinthemixingbowl."Ice Cream Lab's ice cream does not need to be stored or prepared in large batches. We make each cup fresh and make it at the time of order," Mr.Pradhantellsus.
TheIceCreamLabintheUAEboasts16 flavorsthatcatertothediversetastesofthemarket. Theflavoringsrangefromtheclassicstrawberry,vanilla, chocolate,cookies,andcreamtothemoresucculentblends likevanillacrockchocolate,pistachios,saltlickcrunch, yogurticecream,andlotusexperiment,amongothers.
Milkshakesarealsoavailableforthosewhowanttosip theirdesserts.Apartfromicecreamandmilkshake icecream,thelabalsoservescoldandhotbeveragessuch ascoffee,hotchocolate,colddrinks,drinkingwater,and pastriessuchasdonuts,croissants,Belgianwaffles,crab waffles,etc.
While customers watch their delicious natural ice cream ge ing ready, they are awed by the making process itself, which takes under a minute to prepare.
“I would highly recommend the ICL brand to everyone who wants to become a next-generation entrepreneur with an innovative brand because it's an awesome ice cream with no ice crystals and no preservatives, no additives, low sugar, and which is recommended by many healthconscious customers in Mumbai."
- Lalit Mohan Srivastava – Ice Cream Lab – Mumbai Franchisee
"Firstly, I am glad that I am part of I such an amazing team. I can state with confidence that Vikrant sir and Sachin sir motivated me, were responsive to every question I had, and most importantly, they understood who we are and what we are trying to do. They were with me every step of the way, providing valuable guidance. They helped me throughout this journey, and I am sure they will be at my side, supporting me till I become successful!"
- Venu Madhav – Ice cream lab Hyderabad, Hi-tech city Franchisee
Havingcorevaluesinforesighthelpsabrandrepresent itselfbettertointernalandexternalstakeholdersina meaningfulway.Needlesstosay,italsoaddscrucial supporttobrandsinexpandingtheirpresenceintovarious marketsefficiently
ICLhassetitselfasetofvaluesthatenableittoserveits customersbest,keepemployeessatisfied,andatthesame time,contributeeffectivelytowarditssocial responsibilities.
The core values of ICL are listed below:
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Providethebestqualityproductsatthemostaffordable price.
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Providethebestworkingenvironmentforthe employeestogetthebestproductivity.
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Providesimpleyetexclusive,personalizedcustomer servicethatwouldcreatecustomerloyalty
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Providealucrativeworkenvironment,technology,and supporttoachievehigherprofitabilityandgreater success.
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Providestrongsupporttosurroundingsandsocietyby activelyparticipatinginCorporateSocialResponsibility (CSR)activitiesaroundtheglobe.
Technologyismergingwitheveryindustryinorderto improveday-to-dayoperationalefficiency,enhance productivity,andultimatelyincreaseprofits.
WhenweaskedMr.PradhanhowICLisusingtechnology foritsbenefits,hesaid,"Modern technology has proven itself only as beneficial for the success of Ice Cream Lab."Hefurthersaid,"The
Ice
latest software technology for POS, online ordering systems, atomization of inventory systems, saving your records on clouds, avoiding bulky modems, has been proven a blessing in disguise."
WhenhetalksaboutF&Bbusinesses,hestates,"It has its own limitations of modern technology taking over human existence. Hence, we would rather have achieved a balance between technology and the human interface."
SachinPradhan,asICL'sOperationsDirector,hasover30 yearsofexperienceinthehospitality,retail,airline,travel, andF&Bindustries.Hehasbeenpartoftheopeningteams forbrandssuchasStarbucks,ColdStoneCreamery,Tim Horton's,andIceCreamLab.Hehassuccessfullylaunched
thesebrandsintheMiddleEastmarketand iscompletelyinvolvedinroleslikeHR,Training, Operations,R&D,andFranchise.
Mr.Pradhan,withhisyearsofexperienceinleadinglarge multi-siteoperationsonaninternationalbasisandhasa strongtrackrecordofdrivingbusinessgrowthandmeeting orexceedingchallengingfinancialtargets.Hisexpertisecan bebeneficialformanyentrepreneurswhowishtomakeit intotheF&Bindustry.
Toguidesuchaspirantsinshowingthemtherightpath,he says,"Any entrepreneur who is entering into the F&B business mainly needs to possess one quality, which is that they need to be extremely passionate about the brand they wish to launch."
Cream Lab's ice cream does not need to be stored or prepared in large batches. We make each cup fresh and make it at the time of order.
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to detailed cleaning. As a result, their team would uphold the brand standards to the best of their abilities," headds. Thethirdimportantfactor,Mr.Pradhanpointsout,isthat "the entrepreneur must get himself trained on the financial aspects, such as analyzing sales, maintaining inventory, accurate profit and loss statements, and controlling orders, as this is the most important aspect of launching any new F&B brand."
Ÿ
Overtheyears,Mr.Pradhanhasobservedthatmany entrepreneurswhohavethenecessaryfinancialbackupor investmentcomeacrossanewbrand,andtheinitialprocess ofbecomingafranchiseeofthebrandhappensonastrong impulse,whichisfrequentlydissolvedovertime.Hesays, "Hence, an entrepreneur who is venturing into the food and beverage business has to first introspect on his decision towards taking a franchisee for a particular food brand."
"
Secondly, every entrepreneur should undergo vigorous onfloor training from food preparations to maintaining recipe standards, maintaining high quality and hygiene standards,
Lastbutnotleast,hesays,"the entrepreneur must keep a close eye on the latest market trends, what is selling in the market, and how the entrepreneur would reach out the information about their brand to the customers. With all these aspects, one can confirm the success of the entrepreneur in his new venture."
Continuingonitsglobalexpansionjourney,ICLhasalready signedMasterFranchiseesforGermanyandBangladeshin thefirstquarterof2022.Additionally,itsmanagementisin talkswithcountriessuchasNepal,Serbia,Jordan,and Israeltoestablishitselfinthesemarkets.
SpeakingabouttheexpansionplansfortheICLbrandin 2022andbeyond,Mr.Pradhansays,"The goal is to expand Ice Cream Lab wings to at least another 12 markets and achieve the number of 50 plus outlets in 25 plus countries around the world."
Beforethepandemic,theICLbrandwasalreadyspreading worldwideatafastpace.DuetoCOVID,therateof progresswassuddenlyslowedforalmostoneandahalf years.
"However, based on the response post-pandemic, we are very optimistic that by the end of 2022, we will have Ice Cream Lab in more than 25 countries around the world, with 50 or more outlets,"Mr.Pradhanasserts.
Thefirstthoughtwhentemperaturesriseistohave
somethingthatsoothestheheat,andtheobvious choicethatonemakesfromavarietyofoptions availableisicecream.Apartfromthis,thedelicious concoctionmakesonehappy,andlightensstressedfaces.
Toelevatethegustatoryexperience,businessesare broadeningtheflavorhorizonbyaddingrealnatural productslikeberries,andotherfruitpieces.Thesehandmadeandorganicflavorsareattractinghugedemandinthe marketandarecurrentlysettingatrendamongcoldcomfort lovers.
Onesuchcompanycraftingauniquefarm-to-cone experienceforitscustomersisAzucarIceCreambasedin LittleHavanasince2011.Theideaofturningaroundthe dessertexperienceforpeopleandmakingthemrundown theculturalmemorylanewhileconsumingitwastranslated intorealitybytheeffortsofitsOwnerandFounder–SuzyBatlle.Sheimmenselycarestocurateamemorable experiencefulloffreshingredientsthatfillhercustomers withnostalgia.
Let us dive into the interview highlights below to experience these natural ice cream ideas and the story behind them!
PleasebriefouraudienceaboutAzucarIceCreamand tellusthestorybehinditsestablishment.
Iwasoriginallyabankerfor20years,in2008thebanking industryplummetedandIwaslaidoff.Mychildrentoldme toopenanicecreamstore.Ithoughtitwasadullidea. Ibecamearealestateagentwithicecreaminthebackof mymind.
My advice to people starting out in the business is to have perseverance. Plant a seed every day to get you to your future. Every day will bring challenges, it’s how you deal with them that counts.Suzy Batlle Owner and Founder Azucar Ice Cream
Idecidedtogoforit,so,Iattendedaworld-renownedice creamschoolatPennStateUniversityandanotherIce creamschoolinSt.Louis.
IcamebacktoopenAzucarIceCreamintheheartofLittle Havanain2011andwasthefirstofitskindHomemade CubanIceCream.
AzucarIceCreamisapremiumartisanalicecream,weaim tosellouricecreamNationally.Thetastealonewillgive youaculturalexperience.Madefromfruitspurveyedin Redlandsfromfarmers.
It’satruefarm-to-coneexperience.
PleasediscussAzucarIceCreambrand’sfranchise. Also,tellusabouthowyouareplanningtoexpandit.
WehaveexpandedintotheDallas,Texasmarketwithmuch success.ItisthesamedemographicasSouthFlorida.The icecreamisenjoyedbyallincludingLatincultures.Iam currentlyopeningmysecondstoreinMiamiinanarea calledPinecrest.
WeareshippingNationallythroughacompanycalled Goldbelly
Tellusmoreaboutyourproductofferings.Andwhat makesthemstandoutfromtheotherice-creambrands inthemarket?
Whatmakesourproductstandoutisthatitismadeevery dayfresh.
Weareatrue“farmtocone”icecreamcompany.Wehavea trademarkedflavourcalled“AbuelaMaria”,whichis guava,creamcheeseandMariacrackers.ItisaCuban favoriteandplayswiththenostalgicprofilesofthepast withatwistinicecream.
Wehaveexcelledinthemarketbyprovidingartisanalice creamwithgreatcareforfreshingredients.
Howaremoderntechnologysolutionsenablingyouto improveyouroperationsandofferings?
Mynextstepistobecomeautomated.Wearestillmaking theicecreaminsmallbatches.
Inyourview,whataretheexistingchallengesinyour industry,andhowareyoustrategizingyourcompany’s operationstotackletheminthenearfuture?
Thechallengescurrentlyarethecostoftherawproduct, shippingproblemsandinflation.Whenthecountryistight itislesslikelythatguestswillspendonartisanalicecream.
Also,asasmallbusinesswehavetobeabletocompete withlargebusinessesinpay,andinsuranceforour employees.
Whatwouldyouradvicebetothosebudding entrepreneursandenthusiastsaspiringtoventureinto theicecreambusiness?
Myadvicetopeoplestartingoutinthebusinessistohave perseverance.
Plantaseedeverydaytogetyoutoyourfuture.Everyday willbringchallenges,it’showyoudealwiththemthat counts.
HowdoyouenvisionscalingAzucar’soperationsand outreachinthecomingfuture?
IfeelthatwecouldbethenextCubanHaagenDaz.Thesky isthelimit.
Pleasegiveusafewtestimonialsfromyour clients/customersandalistofawards/recognitionsthat accuratelyhighlightyourorganization’spositioninthe market.
IhavehadoldCubanmencomeandtryourMantecado (Cubanvanilla).Theywouldtakemyhandsandcry becauseittookthembacktotheirhomeland,Cuba.They neverthoughtthattheywouldtasteitagain.
Myworktakesthosenostalgictastesandbringsthemback tolife.
Icecreamisandwillalwaysbeauniversalfavoriteforall. Takeitfromtheyoungestoneinthefamilytotheoldestone. Everyonehasafavoriteflavorwithspecificadditionstoits toppingstoo.
Callitamidnightcravingorhavingabaddayatwork;theone thingwealwayssearchforsomethingtocheerupourdaywhile watchingourfavoriteseriesisourtuboficecreamwithsome snackstomunchon!
Withthedecadesofevolutioninfoodtechnology,wehaveseen changesonmanylevels,includingnational,international,and globaltastesinicecream.Fromourgrandmother’shomemade versiontocones,themarketisnowbeingcustomizedwithnew temptingflavors.Today,modern-dayicecreamhaschanged exceptionally
Let’s take a taste of the ice cream innovations and get lured into them!
Ifwelookattraditionalicecreams,theyaremadeupofcreamand sugar,whichmakesthemahigh-caloriefood.Butwiththe increasinghealth-consciousmindset,everyoneisswitchingtolowcalorieicecream.Evenveganicecreamstradedairyforplantbasedkindsofmilklikesoyorcoconut.
“I scream, You scream, We all scream,
Theoreticallyspeaking,alternativerecipeshavebeen inventedtocopewiththeever-increasingdemandfora healthyalternativetothetraditionalfull-fatversion,and mostpeopletendtoeatmoreofitinasinglesitting.People tendtopreferthelatestversionovertheold-schoolversion.
TheJapaneseinventedacompletelyorganicwaytomake icecreamthatretainsitsshapeanddoesnotmeltforseveral hours.Researcherssaidthemakersmakedessertsusing polyphenolliquid,whichisextractedfromstrawberries. Whenitisaddedtodesserts,thedairycreamsolidifies instantly
Alotofcuriosityledtotheriseofsuspicionabout polyphenols,butitturnedouttobeanaturalcompound withthepotentialfordeliciousness,especiallyforus.The propertiesofpolyphenolsmakeitdifficultforwaterandoil toseparate,sotheicecreamretainsitsshapeforalonger timeandmakesithardtomelt.
Icecreamcontainsabout3–4%proteinonaverage.The additionofproteinonlyenhancesthenutritionalcontentof theice-creams.Proteinslikewheyprotein,soyprotein,pea protein,andmanyothersareusedsometimes,butthemore recenttrendofaddingnutslikealmonds,pistachios,and othersdoesaddtoitshealthycomponentslikedietaryfiber andhealthyfatstoo.
Consideringthefactthatfruitsareapopularingredientin icecream,however,theyjustprovideflavorandaddasmall amountofsugar.Mostcustomersdemandaloweramount ofsugarintheiricecream.
Thecolor-changingicecreamdidraisealotofquestions, butit’snotnewtoall.Apatentherewasfiledbackin2001. Itisnamedafterthefrozendessertnoveltythatchanges color.Itshowstheuseofaredcabbageextractnamed anthocyanintoachievetheeffect.
In2014,aSpanishmannamedManuelLinareswentviral withhisclaimthathehadinventedcolor-changingice cream.Theformulaisclaimedasa“PatentPending Secret.”Itchangescolorinresponsetotemperature changesandtheacidfoundinthehumanmouth.
Thesecolor-changingpigmentsarewatersolubleandcalled anthocyanins.Theyarefoundinflowersandfruitsand someleaves,stems,androots.Theyturnpinkinacid solutions.Purpleinneutralsolutions,greenish-yellowin alkalinesolutions,andcolorlessinalkalinesolutions,where thepigmentisatalowerlevel.
ThefluorescentfoodtrendbeganwithHalloweentreatsfor kids,wherefoodsthatlitupmadethemsmile.Charlie Franciscameupwithawaytousetheglowofjellyfishfor bioluminescenceinicecream.Herecreatedachemical jellyfishproteinthatreactstothetouchofthetongue.The moreyoulickitwhileeatingit,themoreitglows.
AdesertparlorinMelbourneaddedafewchangestothe sameinnovation.TheydidthatbyaddingUV-reactive liquidcoloringtotheicecream.Theyarriveinflavorslike raspberryandmangopassionfruit.Itisconsidered completelysafeandvegan.
Giventherecentinnovationtakingplaceinthefood industry,there’salottolookforwardto,withfirmevidence foreseeingdevelopmentsintheupcomingyears.The competitionintheindustryforhigherqualityandvaluein theproductsconsumedbypeopleallaroundtheworld.Itis anticipatedthattrendslikethesewillcontinuetogrowas longasmanufacturingprocessesareaccompaniedbynew processtechnologieswithingredientsandfunctional behaviortoaddresstheneedsofhealthandwellness consumers.
-Pooja Shah
Thegeopoliticalmapofthe worldischanging.After severaldecadesofgreater connectionandcooperation,comesa timeofgrowth,isolationism,and protectionism.Everypartoftheworld strivestobecomeself-sufficientand lessdependentonothers.Thiswilllead tomoreinstabilityintheworld, especiallyinunderdevelopedparts.As theUS,EU,andChinaareclosing, therewillbelessandlessroomforthe spreadofeconomicprogress,knowledge,andtechnologytotherestofthe world.Theprocessofoutsourcing productionhasreducedeconomic differencesbetweencountriesand globalinequalityfordecades.Anew worldandanewworldorderare emerging.Adeparture,inshort,from everythingthatiswellknowntous.
Aperiodofcrisisiscomingfor Europe,theUSA,China,andtherest ofthedevelopedworld.Aperiodof famineiscomingtoAfrica.Mostofthe successintheglobalfightagainst povertyinrecentdecadeshasbeen achievedduetotheeconomicprogress ofChinaandIndia.Despitenumerous donationsanddebtrelief,progressin sub-SaharanAfricahasbeenpoorto none.
AttheGlobalChamberofBusiness Leaders,weseethatinflation,for example,isbecomingagrowingglobal problemandthattheworldissliding towardrecession.It'sjustawasteof timewhentheworldwillfinditself there,inarecession.Wecanonlyhope thatwedonotevenreachaperiodof stagflation,whichcouldreallyturn everythingupsidedown.Nowthe worldneedsmorecooperation,not less.Thesolutionfortheglobal economyistolookforpointsthatunite usall,suchasthefightagainstclimate change,butweinsteadlookforpoints thatdivideusanddeepenconflictsand leadtoisolationism.
Personally,Iamasupporterof developmentstrategiesthatarebased ontheprincipleofsustainability performanceandincludesolutionsfor nature,theeconomy,andsociety,i.e., people.Ifever,itisespeciallyimportantrightnowthatstrategiesinclude sustainableinitiativesthatwecan sovereignlysupportwithourcore capabilities.Forexample,knowledge, know-how,technologies,oranything elsewearegoodat.Itisnecessaryto createstrategiesinsuchawayasto achievethehighestpossiblesocial impact.Wealsoneedtounderstandthe microandmacroenvironmentinwhich
weoperate,andwemustbeableto anticipatethosefactorsthatmakeit necessarytoconsolidatestrategies againandagainandadaptthemto necessarychanges.Theabilitytomake quickdecisionsismoreimportant todaythaneverbefore.
Theeconomyneedsopportunitiesright now.Fortunately,manybusiness leadersalsorealizethatthegreatest opportunitiesalwayscomefromthe greatestchallenges.Andtheyear2023 willmostlikelybefullofchallengesas well.
Asalreadymentioned,theworld economywillalmostcertainlyfind itselfinarecession.Macroeconomists predictthatatleastuntilthemiddleof 2023,inflationaroundtheworldwill continuetogrow.Ipersonallythink thatitwillbeatremendoussuccessif wemanagetotameinflationatleast untiltheendof2023.Itislikelythat theproblemsinthelogisticssectorwill continue,andwecanonlyhopethatwe findappropriatesolutionsinthisarea aswell.Thedeindustrializationof Europeispredicted,whichisalsonot verypositivenews.Inshort,the predictionsfor2023arebynomeans rosy
Dejan Štancer is the Chairman of the Global Chamber of Business Leaders, the president of the KSBC Business Club, a registered and licensed lobbyist in the EU ins tu ons, and at the same me he is also an advisor to many poli cal and business leaders around the world, and he also advises governments and companies.
He is also a polyglot, fluent in at least eight world languages. He is an advocate of global business coopera on, integra on, sustainable and social development, and the fight against climate change. For his work and merits, he has been honored with various state awards, as well as awards for his role as a global business leader
Inlightofthesedifficultand unpredictableconditionsforbusiness leaders,wewillcontinuetolookfor pointsofconnectionandthecreation ofnewopportunitiesintheGlobal ChamberofBusinessLeaders.Wewill continuetostrivetocreateanenvironmentfordevelopmentandcooperation, andwewillhelpbusinessleadersand theircompaniestogetthroughthetime ofcrisisaheadasbestaspossible.Our desireandguidingprinciplearethatas manypeopleaspossibleintheworld understandhowimportantitistowork togetherandnotletourselvesbe dividedandthatwecandosolittle alone,whiletogetherwecandoso much.
Icecreamisaweaknessforeveryone,fromchildrento
theelderly.Noonecandenyascooporabiteifitis offeredtothem.Aninstantmoodbooster,itleavesa smileonyourfacefortheentiredaywithitssweet lingeringtasteinyourmouth.
Giventheingredientsthatgointothemakingoficecream, whichisusuallymilkprocessedintoacreamytexturewith addedflavors.Unfortunately,asinglescoopcontainsalot ofsugar.
Ever wondered how it would affect our bodies in the long run?
Tosettleallthequarrelsraisedabove,let’sswitchtolowsugarpintsoficecream.Soundssuperhealthy,right?Well, itundeniablyis!
Withthethoughtofmakingadairy-freedessert,CEOand PresidentofNadaMoo!DanielNicholsoncameupwith thehealthierideaofusingorganiccoconutmilkafter followinghisfamilybusiness.
NadaMoo!hasalmostreducedthefatandcalorieportions toalmosthalfascomparedtoregularicecreams. NadaMoo!icecreamsgiveamouth-wateringexperience withtheaddedperksofbeingdairy-free,gluten-free,vegan, andnon-GMOproducts,aswellasotherdairy-free alternatives.Itisfreeofcontaminationandalsosupportsa sustainablefoodchainforfuturegenerations.
Let's have a look at the highlights of the interview and know more about NadaMoo!
PleasebriefouraudienceaboutNadaMoo!andtellus thestorybehindit.
NadaMoo!wasdiscoveredbyaWholeFoodsbuyerbackin 2004inAustin,TX.Ourhomemaderecipewasbeing sampledatalocal,popularjuiceshop,andthismanwalked upandaskedforasample.Someofhisverynextwords wereifyoucanbuildabrandaroundthisandputitinto packaging,wewillputitontheshelfatWholeFoods Market.Thisisabrandthatstartedassomethingveryniche forstrictlyplant-basedconsumers,butovertime,ithas morphedintoaproductforsomanymorepeoplewhoare lookingtoindulgemoremindfullyandmorefrequentlyas weconsidersomuchofwhathealthandwellnessmeanto us.
Kindlyenlightenusaboutthevisionandmissionof NadaMoo!underyourleadership.
Undermyleadershipandtheleadershipofourteam members,wehavecontinuedtochampionourbrandto ensuremoreandmorepeoplecanbenefitfromtheir interactionwithourproduct.Ourbrandneedstocontinueto increaseitsdistributionfootprinttobemoreavailableto morepeople.Additionally,it’sofimmenseimportancethat throughproductinnovationwecanreachmoreconsumers andpenetratemorehouseholds.Theworkourleanteam doeseverydayisincrediblychallenging,butwearepeople whowanttobeapartoftheworld’ssolutiontohealthand wellnessandsustainability Thisiswhatdrivesustirelessly
The good thing about NadaMoo! has been that even when the capital markets were demanding growth at all costs, we have always maintained a healthy balance of focus on growth and protability simultaneously.
Daniel Nicholson
CEO and President NadaMoo!
Wearefocusedonexpandingintomoreofthegrocery channel,firstandforemost;however,weaspiretopush furtherintootherdistributionchannelsandothersubcategoriesoffrozendessertsbeforemovingevenfurther intoothertangentialcategories.Ourteamhasbeenworking veryhardtoensurewecanmakethisarealityforourbrand andourexistingandfutureconsumers.
Tellusmoreaboutyourproductofferings.Andwhat makesthemstandoutfromtheothericecreambrands inthemarket?
Wecurrentlyhaveourcorepintproductline,andwearein theprocessoflaunchingourBitesnoveltyline.Ourentire brandpromiseiscenteredaroundthisrealityofmore mindfulindulgences.Wewanttocontinuetodeliverforour
customersonourpromiseofindulgence;however,wedo notwanttoaddexcessivelytoourcustomer'scalorieand sugarintakeastheydosomethingsocriticaltoour everydayescapesandsmiles.
Pleasebriefusaboutyourjourneyintheindustryand howyouhavemadethecompanyexcelinitscompetitive market.
In2007,IgraduatedfromtheUniversityofTexasinAustin withadegreeinMechanicalEngineering.By2008,Ihad joinedNadaMoo!inaControllerrolewhereIbegantobe fullyimmersedinthisindustrythatIknewverylittleabout. It’ssointerestingtodivesodeepintoanindustrythathas suchaprofoundimpactonallourlivesyetsofewofus knowanythingaboutitscomplexity.I’veusedmypassion, myworkethic,andmyconstantlygrowingknowledgebase todomybesttoensureNadaMoo!isonthemostsolid footingpossibleinaverydifficultindustrydominatedby massivecompaniesthathavealotofcontroloverourfood andbeveragesupplychainandsystem.Wemustremain adaptableandpersistentinourconstantpursuitofgrowth. Ourteamiscomprisedofsomeincrediblepeoplethatshare thatpassionforourmission.
Howaremoderntechnologysolutionsenablingyouto improveyouroperationsandofferings?
Perhapsthemostrecentimprovementwe’vemadetoour operationandourofferingisthroughouralignmentwitha
keymanufacturingpartnerthathassomeincredible materialssciencetechnologywheretheyhavebeenableto createamochi-likeexteriormembraneforournewBites noveltyproductthatismadefromalgaeandotherplantand fruitfibers;therefore,itisnotatallliketraditionalmochi whichismadefromriceflour Thisisamassive breakthroughforusbecausewecanmakeacompletely differentiatedproductforthemarketthatnobodyelsecan utilize,atthistime.Theproductisabsolutelydeliciousand veryconvenienttosnackoninfullalignmentwithour mindfulindulgencebrand’spromise,“Each bite is only 25 to 35 calories and 3 to 4 grams of sugar.”
Inyourview,whataretheexistingchallengesinyour industry,andhowareyoustrategizingNadaMoo!’s operationstotackletheminthenearfuture?
Ourindustryiscurrentlyinanincrediblydifficultsituation. Thecapitalmarketsonceencouragedemergingbrandsto solelyfocusongrowth,atallcosts.Nowthatweareinthe midstofamassivemacroeconomicdownturnandgrowth hasstagnatedformanycompanieswhilerecordprofitsare beingexperiencedbythelargestfoodcorporations,the capitalmarketshavecompletelyflippedtheirplaybookand havenowbeenaskingallemergingbrandstofocuson profitabilityiftheywanttocontinuetohaveaccessto capital.Operationally,thisturnofevents,ontopof everythingelsethatallofushaveexperiencedsincethe onsetofthepandemic,canbecatastrophicforsomany.We areinthemiddleofworkingwithourteamtoensurewe havetherightgameplaninplacetocontinuetocreate
operationalcontinuity.ThegoodthingaboutNadaMoo!has beenthatevenwhenthecapitalmarketsweredemanding growthatallcosts,wehavealwaysmaintainedahealthy balanceoffocusongrowthandprofitabilitysimultaneously Thepreviousinvestmentmethodologyjustdidnotresonate withourbeliefsystemrootedinsustainabilitylogicapplied toallthings.
Whatwouldyouradvicebetothosebudding entrepreneursandenthusiastsaspiringtoventureinto theicecreambusiness?
Beaware!Thisisanextremelyfunindustry,andthereare incredibleopportunitiestoaddvaluetoconsumers’lives andthehealthandwell-beingofourplanet;however,the scalingprocessandthebattlesthatneedtobewonalong thewayareextremelydifficultandplentiful.Attackthis industrywithenthusiasmandwithaclearunderstandingof whatyouaretryingtoaccomplishandwhy.
Howdoyouenvisionscalingyourcompany’soperations andoutreachinthecomingfuture?
Wehaveourhandsfull.Asmentioned,thisisavery difficultandpivotaloperationalperiodinourindustryand acrossotherindustries.Wemustmakesurewecannavigate thecurrentstormtobepreparedforthemoreopenwaters wherewewillbeabletofocusonspeedandgrowthonce againmorereadilyaswelaunchthebrandintomore channelsandinnovatewithmoreproducts.
Thesocialinterventionsledbytechnologyhave
simplifiedavarietyoflabor-intensiveprocessesfor mankind.Thesteadybuild-upofeasethrough innovationshasturnedthetablesfromtheexclusivityof resourcestoequalaccessibility.
Andoneareawherethischangeisclearlynoticeableisinthe foodsector.Lavishcuisineslikecottagecheeseanddesserts likeicecreamstooktechnologytomaketheir festival debutin th the20 century
Whiletheformerfoodchoiceisstillinthenascentstageof globalpopularity,thelatterhasbeenago-tooptionofchoice formany,beitinhappiness,sadness,orbeitanyseasonfrommonsoonstohotsummerstochillywinters.
And wouldn’t the story behind this delicacy’s journey from zero to fame would be fascinating to know?
Thefollowingpieceofarticleintertwinesthejoysonefeels whileeatinganicecreamtubwiththefactsoftechnological upgradesthatmadethispossible.
Let us dive in further to explore the ice cream world:
Thestoryofthiscoldcomforttreatgoesbacktothetimesof majesticdynastieswithgoldencastles.Theorigindiffersfrom
onebooktotheother;somesayitbeganfromtheTang DynastyofChinaasa“frozen-milkconfection,”while th accordingtosome,itdatesbacktothe5 centuryB.C., whenfamousancienttravelerandmerchant,MarcoPolo, introducedEuropetosorbet-styledesserts.
Inthehistoricaldiaries,itisfoundthatexperimentationwas evenbeforethis.KingNeroClaudiusCeasaroftheRoman empirewouldsatiatehissweetcravingsbyamusingly collectingicefrommountainsandrelishingitlaterwith toppingsoffruitsandjuices.Theice-huntingadventure drovemanyeminentpersonalitieslikeAlexander–the Great,ThomasJeffersonandGeorgeBushintoicecream harvesters.
Whileextractingicewascomparativelyeasy,thechallenge wastopreserveit.Thecontemplationonhowtoachieve thistaskledtotheideaofformingicecreampits.These werebuiltundergroundbyformingholesorwood-madeor brick-madeicehousesthatwereinsulatedbystraw
Asmanyopinethatlazinessfostersinnovation,theneedto saveeffortsofdigginganicecreampitwaseasedbythe inventionofsalt.
Theadditionofsaltwiththeuseofahand-crankedchurnto theprocessdecreasedthemeltingpointandaidedits preservationforalongertime.Thisnewtechnology producedsofterandsmootherdessertsinadurationlesser thanwhatwasneededbeforethemid-1800s.
Despitetheprogress,itstastewasknownonlytotheelite community Whatmadeadifferenceinitspopularityas wellasitsproductionwasthetimelyarrivalofrefrigeration technologycoupledwithinventionsbyLouisPasteur
Amidstthemanymarvelsproducedduringtheageof enlightenmentwascontinuousrefrigeration.Notventuring intothesciencebehindit,whichbasicallyexperimented withtheinclusionofvaporratherthanwater,the technologyproducedadominoeffectforthesoftdessert industry.
Continuousrefrigerationtechnologyenabledwide-scale industrialproductionoficecream,asonecouldnow preserveitaslongaspossible.Thismarkeditsjourneyfrom castlestobrick-mortarhouses.Now,everypersonwouldbe foundholdinganicecreamconeandbeatingtheheat waves.
Thetravelogueofthisdelicacyextendedfrombeing confinedtooneregiontomanyspectacularplacesacross theworldwiththehelpofcoldchaintechnologies.Cold chainstoragethatwasmadeefficientwithmethodsof pasteurizationledtoanoverhauloftheicecreamindustry’s profitsaswellasthecuisineexperienceworldover.
Alongwiththis,routesofglobalizationmadeiteasierfor topmanufacturersacrosstheworldtoestablishtheirunits inothercountriesthatweredevoidofthismarvelous dessertandtoextendtheirtechnicalexpertiseinthese regions.
st Inthe21 century,coldchainstorageisadvancedwith expandingabilitiesofArtificialIntelligence,Machine learning,andothers.Thesehelpinautomatedregulationof temperature,assistinqualitychecksandbringtheproduct inlinewithregulatoryrequirementsalongwithoverallcost reductionsbecauseofintelligentaswellascreative packagingstyles.
Overall,thesesteadystepsincreaseditsproductionaswell assales,droppeditsprices,andturneditintoadelicacythat couldbeaccessedandaffordedbyeveryone.
FromJustanExperiencetoLeisure–WinningHearts ofMany
Technologicalideationshavemadeicecreamsacommon post-lunchorpost-dinnerserving,tobeenjoyedwith family,oramust-havetocelebrateimportantlifemoments, orjusttoeatwhenonewishesto.Describingthe importanceofscienceintransformingicecreamfromelite toleisurecouldbesummarizedinoneword,thatis–Facilitator
Apartfromexpandingitsareaofoperationsanddevising methodologiesforitsmanufacturing,ithasturnedtheice creamindustryintoanareaofexperimentationtoo,where thescopeofitsleisurelydelighthasbeenamplifyingwith thecreationofnewflavors,ornon-meltingvarieties, changingcolorsvarieties,glowinthedarkinventionsor low-calorieicecreams.
Fromrawicetoflavoredicecupsortubs,thisdesserthas surelywonandcontinuestowintheheartsofeverysoul today!
-Shreyasi Shelke
Onasunnyafternoon,apreferredgo-tocuisine
woulddefinitelynotbespicyfoodbutrathera soothinglydeliciouscolddessert.Butmanywould resistandcurbthecravingsjustbecauseoftheir unwillingnesstostepoutinthehotweather.So,theobvious wishwouldbetogetitdeliveredwhilebeingindoors.
Now,imagineavibrantlycoloredtruckfulloficecreams madeofavarietyofflavorsatyourdoorstep. Wouldn't one run with those loose change they have, apply all the mental maths learned so far, grab those clothes hastily, and run to get their favorite ice cream?
ThisisexactlythethoughtwithwhichPiccadillyWhippy wasborn,andcontinuestobedrivenbythismission.The icecreambrand,basedoriginallyintheuncertain MediterraneanclimateoftheU.K.shiftedtotheariddesert climateofDubai,isfoundtobedeliveringhappiness, nostalgia,andsatisfactionwithitson-the-wheelsicecream intheregion.
TheideawasbroughtintotheworldbyitsfounderMr Majid,who,posthisunfortunatedemise,handedoverits operationtohiswifeJasveenPendaer,whoisalsothe OwnerandManagingDirectorofPiccadillyWhippy Withoutafullstop,asafemale,sheispoweringaheadto createhappydessertmemoriesforallwiththeirvibrantly coloredvan.
Through the interview highlights below, let us re-experience our childhood ice cream fun with Piccadilly Whippy while learning more about its elements in the industry!
PleasebriefouraudienceaboutPiccadillyWhippyand tellusthestorybehinditsestablishment.
MylatehusbandwasanicecreammanintheU.K.since histeens,followingthefootstepsofhisfather.He
continued,asanadult,expandingonevanintoafleet representingafamousCornishbrandcalledKelly'sof Cornwall.
DuetotheweatherintheU.K.,theoperationofthe businessisseasonal,whichwouldfrustrateanddepressmy husband.WhenMajidhadamajorheartattackin2016 requiringatriplebypass,heboughtabusinessinsunny Dubai,wherethesunshinewasguaranteedallyearround. Hepresentedmewithachallengeexpressingthathewas tootiredandunwelltorunthecompanyandsaid,"Heredo somethingwiththisbusiness–makeithappen".
Myselfprofessionally,anEarlyYearsPractitioner,was forcedtoputmythinkingcapon.
Kindlyenlightenusaboutthevisionandmissionof PiccadillyWhippy.
IbasedthevisiononnostalgiaasItookmyselfbackto beingachildrememberingthejoyonewouldfeelupon hearingthemelodyofanicecreamvangracingyourstreet. Thefeelingofyourchestburstingwithprideasyou scrambleforsomeloosechangeandgorunningafterthe vantopurchasinganicecreamindependently.Utilizing yourfirstsetofskillsusingmentalmathematics,confidence inaskingforwhatyouwantandsatisfactionin accomplishingyourvictoryofbuyinganicecreamallby yourself.Nowloseyourselfinthemomentofenjoyingthat icecream.
ThisisthethoughtthatIwantedastressedadultintheir officetoruntowhentheysaworheardmyvan.
Pleasediscussyouricecreambrand'sfranchise.Also, tellusabouthowyouareplanningtoexpandit.
Ibelieveditwasimportanttohaveyourownbrandand distinctliveryratherthanbrandingthevansusinganother company.Icecreamvansarebuiltbytheleading
I based the vision on nostalgia as I took myself back to being a child remembering the joy one would feel upon hearing the melody of an ice cream van gracing your street.
Jasveen Pendaer Owner and Managing Director Piccadilly Whippy
manufacturerWhitbyMorrisonwellknowntoanyonewho haslivedintheU.K.
ItwasimportanttokeepthelinkofLondon'sPiccadilly Circusinpeople'smindssothebrightcolorsofPiccadilly Whippyshouldstandoutwherewewouldberecognized andassociatedwithBritishauthenticicecream.
Duetothisconsistency,wehavebecomeindemandacross thesevenEmiratesrequiringmorevanstobebuiltand shippedover.
Tellusmoreaboutyourproductofferings.Andwhat makesthemstandoutfromtheotherice-creambrands inthemarket?
WehavestucktothetypicalmenuservedintheU.K.and haveoutsourcedwherecertainingredientsarebannedinthe UAE,carefullystayingascloseaswecaninoffering"that nostalgia."
Wetrynottofollowcrazeswhichisagambleaswedonot wanttobelabeledasboring,butit'simportanttostickto yoursignatureproduct.Ialsoservedtheicecreammyself
talkingtomycustomerswhichmadethehomesickones feelreallyhappybeingservedBritishIceCreamfroma BritishAccent.
Ifeelthisreallyhelpedustoestablishourselves.Theice creammachineitselfisspecificallymadeforsofticecream. Youcouldusethesamerecipeinastandardmachineand ours,butthetasteandfluffytexturewouldalwayssurpass. Themachineryisdesignedtoputinacertainamountofair, givingthewhippynameandconsistency.Thisisanother factorofhowwestandout.
Pleasebriefusaboutyourjourneyintheindustryand howyouhavemadethecompanyexcelinitscompetitive market.
Iventuredintoproductbranding,whichgivesthecompany anexcitingleaseoflife,especiallywhenyousee promotionalbrandingbeingappliedtoyourvan. CompaniesaslargeasCarrefour,Spotify,andTalabathired ustoadvertisetheircampaignstoawidespreadaudiencein ourownauthenticway.
Ihavealsodabbledwithfamilycommercialsandvideos relatingtoaplethoraoftopics.Iamproudtobesponsoring
twonetballteams,DragonfliesandMagpiestosupport femaleentrepreneurs.
Howaremoderntechnologysolutionsenablingyouto improveyouroperationsandofferings?
IntheU.K.,wewerebookedthroughwordofmouthand recommendationbutaswemovedtoDubai,werecognized thatamajorityofbusinessisthroughsocialmedia,causing ustobecomeactiveonInstagramandFacebook,posing difficultiesforsomeonewhoistechnologicallychallenged.
Ihaveenjoyedworkingwithagreatteam(Wilburand Ahmed)whoproduceshortfilmsandcommercialstoreally showcasePiccadillyWhippy.
Inyourview,whataretheexistingchallengesinyour industry,andhowareyoustrategizingyourcompany's operationstotackletheminthenearfuture?
Duetoanever-growingincreaseofdemand,wearefacing "copycat"companieswhowatchuscloselyandtrytofillin thegapsincustomerdemand.Thisworksforthem temporarily,buttheirsuccessisshortlivedaseventuallythe customerscomplainabouttaste,andauthenticityandmiss
ourcustomerservice.Iamintheprocessofaddingtomy fleettocoverawiderradiusandhavesomeexciting projectsinthepipelinethatwillberevealedprettysoon. Beingafemaleismygreatestchallenge.Thenbeinga widowedfemalehasbecomemygreaterchallengeinadogeat-dogworld.
Mechanicswilloverchargeformaterialsandlabor,thinking Idonotknowaboutthepartsofmyvehiclesand machinery.Ido.IhavesetupanothercompanyintheU.K. calledMr&MrsWhippywhereIdrivethevansmyselfand takethemtomechanicsandlearnaboutwhatisbeingfixed.
Whenmyhusbandwasalive,Iwouldwatchhimrepair things,andIwouldaskquestionstoeducatemyselfshould Ineedtheknowledgelater.Idid.
Whatwouldyouradvicebetothosebudding entrepreneursandenthusiastsaspiringtoventureinto theicecreambusiness?
Donotbeafraidofcompetition.Anddonotfeel disheartenedwhenacompanycopiesyou.Takeitasa compliment–youaredoingsomethingright!Andifyou arefemale–TakeRisks!
Howdoyouenvisionscalingyourcompany'soperations andoutreachinthecomingfuture?
Wesponsoranumberofsportsclubsandhaveourvery ownCricketTeamnamedPiccadillyWhippyThunders, whoaredoingverywellintheirgames.Ienvisagethemto gofarcarryingourbrandwiththem.
IhavecompletedtheworkonaKulfiCartformydiverse audiencetocaterforauspiciouscelebrations.Clientshave requestedmykiosk,whichhasbeenshippedoverforstatic long-termevents.
Ihaveevenrevampedacutelittlegelatoscooptrolleyto pushontosmaller-scaleeventsthatlackspaceforthevans.
Ihavecoveredallareasandwillpushforwardwithmy goalsofmakingthiscompanytheNumber1sought-after IceCreamBrandintheUAE.
