Editor’s Desk
Serving a Larger Purpose by Extending Business Globally
Tandresourcescanhelpyoumakethefranchise businessagreatsuccess.Franchiseownerscreate theirsuccessfulbrandidentitybycombiningallthese assets,creatingaglobalimpactbyextendingtheirservices worldwideandservingasignificantpurposeinsociety throughthenetworkoffranchisees.
alentandhardworkcoupledwithsufficientmoney
McDonald's,BurgerKing,andSubwayarejustafew examplesthatentrepreneurscanchoosetobegintheir franchisejourney Afranchiseownercanguidenew entrepreneursinavoidingthemistakesallthestart-upsgo through.Suchafranchiseownercangiveconsiderable impetustonewfranchiseesbycontinuouslyshowing, training,andsupportingthem.
Greatsuccessrequiresgreatsacrifices,hardwork,and multiplefactorsfallingintherightplacetodeliverthebest results.Runningafranchisebusinesseffectivelycallsfor morecomplexwork.First,youshouldestablishyourbrand identitybyprovidingthemosteffectiveandpleasing servicestoconsumersinyourarea.Onceyouaresuccessful inyourlocalarea,youcanextendyourbusinesstodifferent locations.
Franchisingisbecominganemergingandmostengaging businessopportunityforaspiringentrepreneurs.Many entrepreneurschoosethepathoffranchisingbecauseit allowsthemtostarttheirbusinesswithminimumcostand withtheproperguidancefromanalreadysuccessfulbrand. Italsogivesentrepreneursindependenceandfinancial stabilitybyrunningabusinessintheirareawithminimum investment.
Whatcanbemorebeautifulthanworkingwith friendsandfamily?Asafranchiseowner,youcan workwithyourclosepeople,runabusinesstogether, playtotheirstrengthsandspendtimewitheach other.Franchiseownerscansupportfranchiseesin buildingbusinessesindifferentlocationsbyoffering themsufficientguidanceandallthenecessary educationaltrainingtorunabusinesssuccessfully.
Inthisedition,“The10BestFranchisestoOpenin 2022,”InsightsSuccesspresentsthefranchisesthat arecreatingarevolutionaryimpactintheareaof theirinfluencewiththeirmostvaluableservices.
FeaturingonthecoverstoryisBellacures,whichisa prominentnameinthepersonalcareindustryand offerspersonalcareservices.Exploresuchaplethora ofstoriesandarticleswrittenbyourin-house editorialteam,
Let'sgothroughitall!
sharad@insightssuccess.com Sharad ChitalkarCoverings International:
BriefCompanyName
Bellacures foxgreenberg.com
CellPhoneRepair cellphonerepair.com
ColorGlo International colorglo.com
Enervalis enervalis.com
FloorCoverings International flooring-franchise.com
FeaturedPerson
GerardQuiroga
President&CEO
JoshSevick CEO
GaryE.Smith
President&CEO
StefanLodeweyckx Founder&CEO
TomWood PresidentandCEO
GreenShine greenshinefranchise.com
milliCare millicarefranchise.com
St-HubertRestaurant st-hubert.com
SlimsChickens slimschickens.com
Tommy'sExpress tommycarwash.com
JuanSagastume Founder&President
SteveWillis ManagingDirector
RichardScofield Président
TomGordon CEO
RyanEssenburg
OwnerandPresident
Bellacuresisoneofthemoststylish,superhygienic,and frequentlyacclaimednailsalonsinLosAngeles.
CPRCellPhoneRepairisoneofthelargestmobilerepair franchisesinNorthAmerica.
ColorGloInternationalistheWorldLeaderinrestorationand repairofleather,vinyl,velour,clothandhardplastics.
Enervaliswasestablishedin2013withthemissiontoplaya keyroleinEnergyTransition.
FloorCoveringsInternationalisthefastest-growingcustom floorfranchiseintheindustry
GreenShineprovidesyouthetoolstostartyourecofriendly vehicledetailingbusiness.
milliCareFloor&TextileCareistheindustryleaderin commercialflooringandcarpetcleaningfranchiseservices.
St-Huberthasbeenthebestrotisserieintownsince1951.
SlimsChickensstartedwithamissiontobringadoseofthat southernhospitalitytoafast,casualsetting—servingFresh DeliciousChicken®tothecommunitiesitserves.
TommyCarWashSystemsisateamofpassionatecarwash professionals.
C O V E R S T O R YGerard Quiroga President and CEO Bellacures
The 10 Best Franchises to Open, 2022
Asthewellnessindustrycontinuestogrow,nailcare hasbecomeaself-careroutineforbothwomenand menalike.Thepracticesinthenailsalonhave drawntheattentionofentrepreneurswantingtoowna personalcarefranchiseandyieldsuccessfulbusiness results.AndBellacuresisaprominentnameinthepersonal careindustry
Bellacureswasbornoutoftheideathatnailsalonsshould beinviting,rejuvenating,relaxing,andcomfortable,and aboveall,withcleanlinessstandardsthatarebeyond customerrequirements.Theorganizationservesinseven locationsacrossSouthernCaliforniaandoneinDallas, raisingthebarforindustrystandardsonwhatyoushould expectwhenyouwalkintoanailsalon.
Withfranchisesplayingasignificantroleinmarket penetration,itisessentialtounderstandthechallengesand implicationsfacedinthepersonalcareindustry Weat InsightsSuccesscaughtupwithGerardQuiroga,the PresidentandCEOofBellacures,tolearnmoreaboutthe company
OwningaBellacures
Bellacurestakesthoughtfulcarewithitsspace,creating calminggreenerydrapingthewallsanditssignature custom-designedsofachairsforauniquelyrelaxing environment.Byeliminatingspachairsfromtheequation, theyhavecreatedasalonthathelpsprovideahealthier pedicureexperiencefortheclient,whilereducingthe constructioninvestmentforafranchiseowner.
Offeringatop-notchexperience,theBellacuresfranchise hasbecomethegoldstandardinnailcareattractingaloyal clientbaseincludingmanycelebritiesandtastemakers.The nailsalonpridesitselfoncleanliness,qualityofservice,and providingatrulyrelaxingexperienceforitscustomers.
TheBellaWay
Bellacuresprovideseverythingtocatertotheirclientelein ordertoprovidealuxurious,relaxingexperiencefrom formulatingalineofproductsincludingnourishingcreams andinvigoratingscrubs,allindividuallypacked,to facilitatingclientswiththehighestcleanlinessstandards andnoproductsharingfromclienttoclient.Bellacures emphasizesahygiene-friendlyexperienceandhassetup standardoperatingproceduresforallthenailtechnicians. Everytimeaclientwalksin,thenailexpertssterilizeall metaltoolsinahospital-gradesterilizationmachine,called
anautoclave,andanewsterilizedpouchisopened.
Bellacuresfocusesonopeningasignature'Bellacures b.cleanpouch'foreachandeveryservice.Thepouch includesafile,buffer,toeseparator,andothersuppliesthat amanicuristneeds.Customersareabletotakehomethe pouchaftertheirservice.
Mostnailsalonsusewhirlpoolspachairtubsthatarevery hardtoproperlysanitizeasbacterialiveinthepipesand drains,whicharenotcleanedregularly Asaremedytothis crisis,Bellacuresusesdisposableplasticlinersinaportable pedicuretub,eliminatingthebacteria-filledspachairfrom theequation.
Missingthemassageofthewhirlpoolspachair?Notto worry-Bellacuresemploysmasseusetoprovideyouwith thebestin-chairmassage!
CuratingClientEssentials
Talkingabouttheofferings,Gerardmentionsthatwitha visiontofacilitateanenrichedcustomerexperience, Bellacureshascuratedamenuofservicesthatoffersspaqualitytreatmentsforclientsencompassingthebest elementsofnailandskincarewithoutthespa-levelpricing. Hesays,“Whatever service customers choose from Deep Hydration to Scrubbed Smooth, the Seasonal Signature, or the Essential, the client will have a signature Bellacures experience with meticulous care.”
Bellacuresstaysonthepulseofdevelopmentswithinthe industryandoffersavarietyofnailenhancementsandtopof-the-linetreatments.
ImplementingTechnologies
Inthenailcareindustry,customerexperienceplaysa pivotalroleindrawingcustomerattention,andinnovative technologiesassistinfacilitatingcustomerswithuniqueand beneficialexperiences.
Overtheyears,Bellacureshaslaunchednumerous innovativeservices.Talkingaboutfacilitatingarelaxing experience,Gerardmarks,“We still have on our menu the Canna-a-cure, which is the very first CBD pedicure. We have also developed a Spiritual Awakening Pedicure for a higher level of relaxation and self-pampering by combining aromatherapy, crystals, and intention-setting. We partnered with an IV drip company for the ultimate on-demand detox. Most recently, we infused the benefits of lymphatic drainage into a pedicure service including dry brushing, a paddle, ice roller, and more to flush toxins, improve circulation, reduce swelling all while providing a relaxing experience.”
DrivingBellacuresServiceswithPositiveWorkCulture
AtBellacures,Gerardconsidersstaffandclienteletobehis family.Heputs,“We really strive to provide a welcoming, comfortable atmosphere, so everyone feels accepted and at home in our environment. We pay fair wages to all of our front-desk and manicurists, as well as offer a 401k plan and health insurance to all employees.”
Whenitcomestogivingbacktothelocalcommunity, Bellacuresiscontinuallybuildingprogramsandservicesto raiseproceedsforphilanthropicorganizationslikelocal schools,hospitals,communitycenters,andLGBTQIA organizations.
ExpandingFranchisees
Inanefforttoempowerentrepreneurswithestablishing franchisees,BellacuresisSBAapproved,helpingtomake financingabiteasieronthefranchisee,andoffersitsfull supportofthemanagementteam.
Bellacuresprovidesacomprehensivestart-upplanand helpsthefranchiseewithdatatoidentifythebestlocationin theirtargetarea.Onceidentified,Bellacuresprovidesalist oflicensesandpermitsandallofthetoolsandsystems needed.Thisincludeslocalmarketingactivities,abuild-out
planforthelocation,vendorsandsupplies,inventory management,bookingsoftware,menuofservicesand marketingmaterials,customeracquisition,hiringand trainingstaff,retainingstaff,ongoingmaintenance,and growthforkeyperformancemetrics.
HearitFromtheCustomers
Oneoftheappropriatemarkersthatvalidatecompany expertiseistherelaxingexperienceyieldingcustomer satisfaction.Letthetestimonialsdothetalking!
“The front desk always has a smile on their face & the technicians are all professional. It's also very safe, as cleaning is always continued throughout the process and gives us peace of mind. Thank you.”-CarlosN.
“
Excellent service. Professional staff. Very clean. Polish is top quality.”-CarrieB.
“
All tools are individually opened for clients, and services are very well done (tech notions take their time, nothing rushed, knowledgeable and great explanations if you have questions). Front desk staff are very professional, kind, accommodating, and knowledgeable - my new go-to spot”NaomiB.
AFutureRoadmap
Withavisionofspreadingsmiles,Bellacureslovesto pamperitsclientswitharejuvenatingexperience.Theyare alwaysactivelylookingfornewfranchiseesandplanto continueexpandingthroughoutSouthernCaliforniaand enterintoFloridaaswellasmoremarkets.“With expansion comes the prospect of new franchisees, and we are always looking for the next go-getter ready to start their own business,”addsGerard.
Thenailsalonfranchiseaspirestopushitselftobethe premiernailsalonandprovideclientswiththebest manicureandpedicureservices.
AnAdviceforFutureEntrepreneurs
Ignitingtheentrepreneurialspirit,Gerardexpresses,“I started as a franchisee myself before I took over the operations of Bellacures. I think one must know the business operations that involve managing a single salon and its demands to be able to properly support a franchisee. Start by owning one of your stores and be involved in all it takes to do so. That way, you can anticipate and understand the problems your franchisees might encounter.”
“
An important aspect of being a franchisee is that your personality aligns with the industry. We always look for self-starters, those that have experience in management but most important that they have a willingness and desire to be independent,”heconcludes.
InterestedinstartingaBellacuresfranchise?Visit https://bellacures.com/franchise/
Cell Phone Repair
Delivering Premium Cell Phone Repair Services Globally
Withsmartphoneusersrelyingmoreon theirphonesnowthanatanyotherpoint inhistory,repairingandservicingthese deviceshasbecomebigbusiness.Asaresult,anentire industrydedicatedtoservicingthesedeviceshas emergedoverthelast5-10years.Theindustryleader inthisspaceisCPRCellPhoneRepair.CPRisa globaltechnologyrepairfranchisingcompanyandis dominatingthemobiledevicerepairindustryby providinggreatcustomerserviceandbymakinggood ontheirtagline,“wesaveyoumobilelife”..
CPR®presentlyhasover500locationsworldwide andhasbeenfranchisingsince2004.CPRhas locationsthroughouttheUS,Canada,India,Kuwait, Nigeria,Guatemala,IvoryCoast,Mexico,andwill soonbeopeningintheKingdomofSaudiArabia, Turkey,China,andtheCaribbeanIslands–allwith MasterFranchises.
AddingValuetotheDamagedGadgets
CPRhasgrowntobethecategoryleaderbyfocusing onsustainablevalueforitsfranchisepartnersin multipleareasincludingProduct/ServiceDiversity, Operational&TechnicalTraining/Certification, PreferredSupplierPricingPrograms,AggressiveLead GenerationPrograms,AdvancedOperational Technology,andNationalAccountRelationships.The companyprovideson-premisesrepairofcellphones, iPads,computers,drones,gamesystemsandother electronicgadgetsfromitsfranchisedlocationsthat offer“while-you-wait”service.
Specializinginwaterdamage,chargingports,broken LCD’sandmuchmore,CPRhasthecapabilityof fullyrestoringdamageddevices–in-storeandusually inunderanhour
CPRcanservicealmostanycustomerthatwalks throughitsdoors.Eitherbyrepairingtheirbroken consumer-electronicdevice,replacingtheirdevice withanupgradeddeviceorasimilardevice,or purchasingtheirbrokendevicewhichholdsnovalue tothem–whichintheend,keepsdevicesoutofits landfillsandmakesplanetgreener
CustomerSatisfactionistheKey
Dedicatedservice,industryexpertiseandtrusted techniciansenableCPRtoearnitscustomers’trust. CPRprovidescustomerswithalife-timeguaranteeon repairs,toensurecustomersatisfaction.Theendresult ofthevaluepropositionofferedtoCPRcustomersis thattheychooseCPRmorethananyothermobile devicerepaircompanyintheindustry
CPRconsistentlymonitorsitsperformancelevels throughacontinuousimprovementprocess.This processallowseachaspectofitsoperationsand technicaltrainingprogramstobeanalyzedandtracked soitcandeterminehowtoimprovetrainingandto stayabreastofindustrychanges.Thisprocessensures thatitstechniciansarethemostqualifiedinthe industry.Itoperatestostandardizedpoliciesand proceduresthatallowittobeefficientandconsistent intheuseofresourcesandinitsabilitytotakecareof itscustomersquickly.
Asolidfranchisorneedsarobustsupply-chain.CPR, throughitspartners,hasacquiredandoperatesoneof thelargestmobilepartssupply-chainsinNorth America.Thisprovideslongevitytothebrandand buyingpowerforitsfranchisees.CPRhas40%more populationcoveragethanitsnearestcompetitor.
ExhibitingQuality
CPR’sestablishmentofaneffectiveQuality ManagementSystem,whichadherestoISO’sstrict requirements,providestechnicalandoperational trainingandisdedicatedtoachievingcustomer satisfaction.ItsCompTIACertifiedTechnicianTrainer (CTT+)certificationauthenticatesitstechnician’s dedicationtoexcellenceasindustryleading instructors.
Inaddition,CPR’sCorporateTechnicalTraining ManagementteamhasreceivedIPC-7711/IPC-7721
ReworkandRepairApplicationSpecialistTraining certificationforadvancedsoldering.Itpossessesthe skillsrequiredtomeettheindustry’shighstandardsto producequalitysoldereddevices.ItisalsoaSmall BusinessAdministration(SBA)approvedfranchising company.CPRwasalsoranked26thby Entrepreneur.com’sFranchise500ranking.
HeadingtowardstheFuture
CPRaimsatfillingthevoidinthemobiledevice repairspacewhilemaintainingleadershippositionin theindustry.Thecompanyispositioningitselfto expanditsin-homeservices(smarthomes),and becometheleadersintheemergingIoTspacethatis settoexplodeoverthenext5years.
“
Our trained technicians can help with all your technology support needs. “
Josh Sevick CEO
Color Glo International
Spreading Color Restoration and Repair across the World
Theworldleader,ColorGloInternational, specializesintherestorationandrepairofleather, vinyl,velour,clothandhardplasticscommonly foundintheautomotive,aircraft,marineandfurniture markets.ThecompanywasfoundedbyEverettC.Smith. Everett’ssonGaryE.Smithisnowatthehelmofthe company.GaryservesasPresidentandCEOand maintainsahands-onapproachtorunningthecompany whilecontinuingtobuildandexpandtheColorGlobrand inthemarketplace.
EncompassingtheGlobe
Formallyincorporatedin1975,ColorGloInternational beganfranchisingin1982,andiscurrentlypresentin hundredsofmarketsthroughouttheworld.Itinitiallybegan itsfranchisingintheUnitedStatesandhassinceexpanded intoCanadaandover45countriesworldwide.ColorGlo productsareproveneverydaytoofferthecorrectresults andbestvalueeverytimetheyareputtothetest.Inthelast 40plusyears,ColorGlohasgrownfromanideatoan Internationaloperationthatencompassestheglobe.The corporateheadquartersarelocatedinMinneapolis, Minnesota.
DedicatedOfferings
ColorGlospecializesinrepairingalltypesofdamaged, mismatched,dirty,fadedupholsteryfoundinthehome, office,automobile,privateorcommercialaircraft,boatsand commercialseatingvenues.Inaddition,thecompanyalso offersre-dyeingorcolorrestorationservicesforpeoplewho wanttoimprovetheappearanceoftheexistingfinish,orin manycases,provideacompletecolorchange.
ColorGlohasservicedthousandsofclientsincommercial facilitiesincludingtheaters,autodealerships,office buildings,marinas,schoolsandcolleges,retailstores, restaurants,hotels,apartmentbuildings,homesandmore. Theirprocessinvolvesspeciallyformulatedproprietary productsmadeintheUSA.Theseproductsarewater-based, environmentallyfriendly,non-flammableandodorfree
products.ColorGlore-conditioneditemswilldryin minutes,whichallowthecustomertousetheirinvestment almostimmediately
UndertakingFlexibilityasanAttribute
AccordingtoColorGlo,flexibilityandculturalsensitivity aretherequisitecomponentsforexpandingintoaglobal marketplace,whichextendstotheverymeansofdoing business.Toexemplifythis,100%ofthefranchiseesinthe UnitedStatesoperatetheirservicebusinessfrommobile units,whileallofthefranchisesoutsidetheUSarerequired toestablishbrandrecognitionthroughstorefrontlocations. Internationalbusinessisbooming,thankstothecapability andwillingnesstodevelopnewandadjustexisting formulasforcompatibilitywithforeignmanufacturers’ products.
However,flexibilityisacontinuingthemeforColorGlo International,andoneofitsgreatestattributes.ColorGlo’s sistercompany,Coustic-Glo,specializesinthecleaning andrestorationofceilingsandwalls.Manyfranchisees withintheorganizationprovideservicesinboththebrands. Inadditiontothisdualownershipoption,ColorGlo franchiseeshavetotalfreedomtochoosetheirareaof emphasiswithinthemenuofproductandserviceoptions.
GlorifyingValuableRecognitions
Overtheyears,ColorGlohasbeenrecognizedrepeatedly byNationalandInternationalpublicationsfortheexcellent products,valueandqualityoftheservicesthattheyoffer.
ColorGloisalsoproudtohavereceivedpatentsinthis industryincludingaprocesspatentforusingtheColorGlo processandproductsinaircraft.In2006,thecompany becamethefirstandonlyISOCertifiedCompanyinthe industry
AidingCharity
Ontheforefrontoftheenvironmentalmovement,Color
Glo’sstatusasagoodglobalcitizendoesnotbeginandend withecology.Thecompany’sreputationisbuiltonits legacyofservices,whichinvolvesservicetoitsfranchisees, servicetoitscustomers,andservicetoitscommunity.As oneoftheworld’slargestleather,vinyl,cloth,velourand plasticrepaircompanies,itsofferingsincludethetime, talentandexpertiseofColorGloleadersandfranchisees. ColorGloCaressupportsvariouscharitiesthroughoutthe world.Thecompany’sfranchiseesandemployeesdonate thousandsofvolunteerhourstocountlesscommunity projectsaroundtheworldthroughouttheyear.
Tosupportthecharitableactivities,CGIColorGloCares waslaunchedin2002.Itcontributesacertainpercentofits revenuetovariousNPO’sincludingfeedingprograms, wheelchairs,vehiclesandcashdonations.Thecompanyis passionateaboutgivingbacktothoseinneedwitha particularaffectiontowardchildreninneed.
ExemplifyingCustomerSatisfaction
ColorGloInternationalhasbeenappreciatedbymanyofits franchisees.
BillSachse,a35-yearfranchiseefromColoradoSprings, Colorado,valuesthefranchisee/franchisorrelationshiphe hasexperiencedwithColorGlo.Hefindsit“likeafamily; everyoneistrulytreatedwell.”OriginallybasedinOmaha, Nebraska,Sachseatteststhatthereisalsoagreatdealof networkingandsharingbetweenfranchisees,resultingin superiorproductknowledgeandongoingtraining.Infact, theFranchiseResearchInstitutestudyshoweda99% satisfactionratefor“ongoingtrainingandsupportsupplied bythefranchisor.”RichKitzelofEugene,Oregon, appreciatestheopportunitytochoosehislivelihoodinthe communityofhischoice.Hesays,“Idon’tknowhowI couldearnwhatIdo(here)doinganythingelse.”
ErnestoLoRusso(basedinProvo,Utah)becamethemaster franchiseeforItalyin2005,andnowhasover60locations. Hestates,“IwentwithColorGlobecauseitisa familyownedbusinesswithhighintegrity.”Heassertsthat manyoutsideNorthAmerica“areverysuspiciousofUS companies”andthatColorGlo’scorporatephilosophyhas madeithighlydesirableinforeigncountries.LoRusso enthuses,“Theproductisamazing,andhasbeentailoredto meettheneedsofour(Italian)market.”
“ Color Glo International is the world leader in restoration and repair of leather,vinyl, velour, cloth and hard plastics commonly found in the automotive,aircraft, marine and furniture markets. “
Gary E. Smith President and CEO
AConnected World
Networking and Business
romspeedyaccesstothe
Finternet,totheabilityto instantlygetintouchwith almostanyoneanywhereintheworld bydiallingjustafewdigits,the contemporarytechnology-oriented worldhaschangedthewayweconnect andcommunicate.Withsmartdevices, peoplehavealsobecomesmarter
Thoughtheprocessesofconnecting havebecomesimpler,thereisaneed foreffectivecommunicationand servicebetweenusers,applications, services,devicesandsoforth.Thisis wherenetworkinfrastructurecomes intothepicture.
Let’sconsiderthecurrentsituation. COVID-19hascompelledITbusinessestoclosetheirworkplaceand madetheiremployeesworkremotely Asemployeesworkingfromadifferent locationonenterprisenetworks consistsoftrafficandthus,centralizing trafficcouldhavebeenachallengefor business.Toaddressthischallenge, therearisesaneedforasuitable networkinfrastructure.
Alongwiththeemployee'sperformanceandexcellentequipment,the agilityandproductivityoforganizationsalsodependontherobustand securednetworkinfrastructure.In today’sdigitalage,businessescannot affordtohavepooruserexperienceand securityissuesthatcanimpact employeeproductivityandthus,are realizingtheimportanceofadopting comprehensivenetworkinfrastructure. Withsoundnetworkingsolutions, businessescanensureoptimum
efficiencyandexcellenceintheir operations.
Eventhoughenterpriseshaveunderstoodtheimportanceofnetwork infrastructure,choosingtheright networkingservicespartnerisanother challenge.Businessesareinsearchof partnerswithintegratednetworking solutionsandateamthatpossessesthe requiredskill-setandindustryrich expertise.Theyareonthelookoutfora solutionproviderwhichtheycantrust andrelyon.
Takingthisneedintoconsideration, manynetworkingsolutionproviders havecomeforwardwithcuttingedge solutionsandareensuringthesmooth runningoftheenterpriseswithoutany performanceissue.Thechangesstart withmigrationto5Gtechnology.Itis builttoincreasethenetworkspeedand reducelatency.Itwillassistinthe mobilizationofemployeesallowing themtoworkfromanypartofthe world.
Nextupisharnessingtheprowessof ArtificialIntelligence(AI)andMachine Learning(ML)insolvingbusiness problemsinreal-time.Rightfrom hiringthemostsuitablecandidateto processtransformationandenriching customerexperience,AIandMLcan deliversolutionstohelpbusiness flourish.
CloudSolutionsareseenastheway forwardtomaintainbusinesscontinuityandresilienceandarebeingproven effectiveintoday’scrisis.Ithashelped teamsstayconnectedoverworkand
seamlesslydeliverservicesproving thatphysicaldistancescan’tdampen theinnovativespirits.DigitalexperiencessupportedbyCloudhavefound newtakersduringthepandemicand thetechnologyispoisedforsteady growth.
Withsomuchdependenceonnetworks,itisboundtogrowcomplex.To reduceandmanageitscomplexityand shiftcreationofnetworkrulesandits maintenance,Intent-basednetworking isonesolutiontolook-outfor Theidea istoputanetworkcontroller(deployingAI/ML)thatcan regularlymonitorthenetwork,suggest bestpathsandcontinuouslyadjustthe networkperformanceformaximum output.
Andwhileweareatit,howcanwenot mentionInternetofThings(IoT).From empoweringmanufacturing,providing enhancedtrackingtologistics,to helpingthehealthcaresectorinremote monitoringandmore,IoTisredefining thewayindustriesworkandbehave. Asconnectivitygrows,sodoesIoT’s application.
Networkingisevolvingandwitheach newstepthatittakes,itpresentsanew opportunityforbusinessestodigitally transformandscaletheirservices.
Tom Wood President and CEO
Stayingindoorsisthenewnormal,thehomebecomingallthingstoallpeople.“Ourhomesnowserveas officespaces,classrooms,dininghubsand recreationalcenters,”saysTomWood,PresidentandCEO ofFloorCoveringsInternational,NorthAmerica’sNo.1 MobileFlooringFranchise.
“Wearefindingourcustomersareworkinghardand playinghardinboththeirindoorandoutdoorspacesduring thepandemic.Spendingmoretimeathomeseemstobe sparkinganeedtoupgradeandredomuchofit.New flooringdoesn’tjustaddtothebeautyofthehousebutcan alsomakeitmorefunctionalandimprovequalityoflife,” addsTom.
Installingtherightfloorscandramaticallyreducethetime neededforcleaningfloorssuchasanti-staticcarpetsthat releasepethairquickly,stain-prooffloors,andeven flooringthathasanti-microbialsurfacestoimproveindoor airquality.Thelatestflooringoptionsaremadeupofso muchmorethanjustaesthetics;theycanalsoaddcomfort, providesoundabsorption,improvesafetywithslip resistance,andeasycleaningmethods.
FLOORCOVERINGS INTERNATIONAL
One of the Few Companies Blazing New Paths in 2020
CustomerFirst
FloorCoveringsInternationalhaschallengedthebrickand mortarconceptandchangedthegameoftheflooring industry Thatchangecouldnothavecomeatabettertime. Whileitseemedthattheirmodelprovidedmajorconvenienceforthecustomerwhodoesnotwanttogetlost browsinginabigboxstorewaitingforservice,havingto bookanappointmentaftertheygetservicewithapossible designspecialist,nowthestay-at-hometimeshavealmost madetheirbusinessmodelanecessity.Bringingyourfloor toyourdooristhenewmantra.Andcustomersareloving theirexperiences.
Byrelyingoncustomerpurchasingpreferencesand articulatedchoices,thecorporatemodel,development potential,promotion,andpublicityandmerchandising, FloorCoveringsInternationalhastransformedintoa companythatoperateswithsuperiorefficacy.Itsproducts includecarpets,hardwood,laminates,stylishvinyl,ceramic tiles,floorrugsetc.
DrivingChangeforBetter Thefirstmobile,shop-at-home,floorcoveringfranchise, FloorCoveringsInternational,wasfoundedin1988.Itis theoldestandlargestmobilefloorcoveringfranchisewith franchisesthroughouttheUnitedStatesandCanada.
In2003,FirstServiceBrandspurchasedFloorCoverings International,setupnewleadership,andtransformedthe organizationintoaworld-classfloorproductretailerwhose franchises,whilemobile,alsooperatefromcommercial locationsandhaveascalablebusinessmodel.TomWood tookoverthereinsofFloorCoveringsInternationalasthe PresidentandCEOin2004.
Byfocusingonresidences,personalizedflooring, preference,design,andinstallation,in-housecustomer consulting,thisbusinesshasmadeasignificantdifference fromtheotherfloorcoveringfirms.
TheMilestonesAchieved
IntheUnitedStatesandCanada,FloorCoveringsInternationalhaspresenceinover142locationsandseveral prospectsforongoinggrowth.Newunitshavedeveloped duringthelasttwoyearsinChicago,Atlanta,SanAntonio, Austin,andseveralotherNorthAmericanstrategicmarkets.
FloorCoveringsInternational’sfocusisonattracting successfulownerswhowilltaketheinitiativeinmarketing andimplementingsystemstogrowamultimillion-dollar business.
AFloorCoveringsInternationalfranchiseissuitablefor bothmajormetropolitanareasaswellassecondary markets.Apartfromranking#1intheEntrepreneur500list, FloorCoveringsInternationalhasbeenlistedintheBond Top100franchiseranking.FranchiseUpdateMedia recentlypresentedthecompanywiththeFranchise InnovationAwardfortheMostCreativeCustomerSelfserviceToolthathasresultedina25%riseinthelead closingratewithcustomers.
MitigatingChallengesduringthePandemic FloorCoveringsInternationalhasundergoneslowand steadyfranchisedevelopmentperyearof12-14%for16 years.OnMarch1,2020,thecompany’ssaleswereupby 26%comparedtoMarch2019.Thiscamejustbeforethe pandemichitandwasfollowedbysubsequentlockdowns. Veryproactively,theFloorCoveringsInternational leadershipteamstudiedsimilarmodelsinChinaandEurope andtookastepbacktodesignaprogramthathelped franchiseestoslashcostsduringthecomingtoughtimes.
Asaforwardthinkingandproactivefranchisorwhosefirst goalinachallengingtimesuchasthisistohelpandprotect theirfranchisees,theorganizationbuiltarevolutionary CRMplatformthathelpedthefranchiseeshandletheir
clientinteractions,developments,andpromotionsinjust eightweeks.AndtheDiscoveryDaysevent,where prospectivefranchisersfromaroundtheworldvisitFloor CoveringsInternational’scorporateheadofficetolearn aboutthefranchisemarketopportunity,wasshiftedto virtualsessions.
Surpassingallthehurdles,theorganizationannouncedtwo monthsofstrongestfranchisegrowthinthelasttenyears! Theteammasteredhowtointeractsuccinctlyandconsistentlybyrecognizingthebestuseoftimeandresources. FloorCoveringsInternationalhascoveredfranchiseesand theirlivelihoodsandhassetupareinforcingframeworkas theylookaheadtothenextsixmonths.
InthecomingyearsFloorCoveringsInternationalwill continuetogrowandperfectwhatisnowanecessary model,onethatseemstobepreferredbycustomerseagerto replaceorbuyflooring.Peoplehavebeenhomeandare eagertore-decorate,andFloorCoveringsInternationalhas perfectedthemethodofdeliveringthebeauty,andthe advicewiththeirDesignAssociates,righttothecustomer’s door.Everyonefullyadherestothesafetymeasuresand practicestheproperhygienestepssuchasregularhandwashing,socialdistancing,disinfectingmaterials,and wearingpersonalprotectiveequipment.
“Weforeseethenextsixmonthsofthepandemicrecovery asverybusyandveryprogressiveforourfranchisees.We wantpeopleinoursystemwhoaresworntoputthe customerfirstandthat’swhoweawardourfranchisesto,” concludesTom.
For franchise information, please visit www.flooringfranchise.com and to find your closest location, www.floorcoveringsinternational.com
WE WANT PEOPLE IN OUR SYSTEM WHO ARE SWORN TO PUT THE CUSTOMER FIRST AND THAT’S WHO WE AWARD OUR FRANCHISES TO.“ “
CleanlinessisnexttoGodliness. Whilethelinesaretrulyold, theyneverseemtobeoutof context,nomatterwhichcenturywe arelivingin.Weallknowthe importanceofkeepingourimmediate surroundingsaswellastheplanet clean.Andthecurrentpandemichas justreinforcedthenotionsand importanceofbeingsqueakyclean.
However,itisnotalwayseasyto maintainastrictcleaningregime, consideringthebusylivesweare living.Over-workedSupermoms, alongwiththeirfamiliesmaintaina goodlevelofcleanliness,butitnever hurtstohavesomeexperienced helpinghands.ThisiswhereMaid Brigadesteps-inintheirlives.
MaidBrigadeisaresidentialmaid servicefranchisewithlocationsacross theU.S.,Canada,andinternationally. Itsserviceprovidestime-saving, healthycleaningstobusyfamiliesand individuals.Atthesametime,itcreates jobopportunitieswhereitsteam membersareavaluedpartofevery location.
TheexecutiveteamatMaidBrigadeis comprisedofDonHay,Founderand Owner;BartPuett,Co-Owner;and RaychelSullins,President Withover acenturyofindustryexperience betweenthem,theyprovidestability andcontinuityofknowledgetothe
organization.Withthatsaid,the leadershipfavorsinnovationand advances,soyearoveryear,Maid Brigadefranchiseeshavebenefitted fromimprovementstosupportand growtheirbusinesses.
Throughaseriesofquestionsand answers,RaychelSullinsexplainshow theygoaboutdelightingtheir customers,employees,andfranchisees.
Whatarethecutting-edge products/servicesofferedbyyour organization?
MaidBrigade’sPUREcleaning® serviceutilizesthelatesttechnology withelectrostaticsprayers,electrolyzed watercleaninganddisinfecting solutionstoprovidethesafest,and healthiest,cleaning,anddisinfectionin theindustry.Ourdisinfectant, HypochlorousAcid,iscreatedfrom twosimpleingredients,water,andsalt, andisrecommendedbytheCDCfor useagainsttheCoronavirus.
Severallocationshaveprovided disinfectingsolutionsandtreatmentsto firstrespondersintheircommunities. MaidBrigadehasalsohelped numerousbusinessesre-openandstay open,withourPUREmist® commercialdisinfectionservice.
Whatarethespecialfranchisee strengthsthatmakeyour
Every customer is important to us, and we strive to form long-lasting relationships.
organizationuniquefromitscompetitors?
MaidBrigade’smostsuccessfulfranchiseeshavean entrepreneurialspiritandadesiretoinnovate.AtMaid Brigadeweembraceourfranchisees’creativityinallareas ofthebusiness,fromoperationstomarketing.Webelieve thatbysupportingideas“fromthefield”,ourorganization isstronger.
Describetheexperiences,achievementsorlessons learnedthathaveshapedthejourneyofthecompany.
MaidBrigadehasremainedrelevanttoourcustomersand theindustrysince1979.Ourabilitytowithstandtrying times,evenduringthecurrentpandemic,provesthatweare acompanythatisadaptableandabletoevolve.Wehave learnedcollaborationwithourfranchiseesisthemost favorableapproach.
Wheredoyouenvisionyourorganizationtobeinthe longrunandwhatareyourfuturegoals?
MaidBrigadewillcontinuetothriveinthehomecleaning industry.Fornow,ourPUREcleaning®systemsetsusapart fromourcompetitors,butjustasinyearspast,wewill continuetoembracenewtechnologiesthatprovideoptimal servicetoourcustomers.Ourgoalsaretogrowthe organizationthroughdevelopmentprograms/servicesfor ourfranchisees,aswellasawardingnewfranchisestowellqualifiedcandidates.
“Maid Brigade is excellent. They are courteous, professional, and very thorough, and if I have any questions or concerns, they get back to me very fast. I wish I had found them sooner. I highly recommend them!”
-Debra S.“Maid Brigade is amazing! The work was really good. The place looked so clean and smelled great. They even made the basement and garage look new! They also made me feel super safe with COVID policy and knowing that the products they use to clean are safer and greener. Will recommend and also use their services again!”
-Monica B.“I have been with this company for over a decade and count it a privilege to use their services. I have tried others, but none have been as consistent, trustworthy, and dedicated as Maid Brigade.”
-Peggy P.milliCare
Delivering Trusted Care
Forbusinesses,whenitcomestomakingagoodfirst impression,manyfactorsareimportant,nottheleast ofwhichistheconditionoftheirflooring.Fromthe momentavisitorsetsfootintoafacility,thefloorspeaks volumes;evenafinanciallysuccessfulbusinesswillsuffer ifthefloorofitspremisesisstained,worn,orgrimy With thisinmind,milliCaredeliverstransparentandtrustworthy cleaningservicestobusinessesandfacilities.Foundedin 1984,milliCareisafloorandtextilecareprovideranda subsidiaryofMilliken&Company,amanufacturerand marketerofchemicals,fabrics,textiles,composites,and floorcoveringsforoffices,hotels,airports,andother commercialenvironmentssince1865.
milliCarehelpsbusinessessucceedbyprovidingtrusted carethatnotonlyhelpsfacilitiesmakeagoodfirst impression,butalsoextendsthelifeofflooringandtextiles andimprovesindoorairquality.Whetherit’sanairport,a hospital,acorporateheadquartersorauniversitycampus, themilliCarenetworkofindependentserviceprovidersisa trustedsourceforfloorandtextilemaintenanceneeds, offeringthemostenvironmentallysustainableandproven maintenancesystem.
milliCareisrecognizedasthepremiercommercialflooring carecompanywiththemostadvancedtechnology, providingexceptionalsupporttoitsfranchisenetworkand itscustomerslocally,nationally,andworldwide.
FromaCorporateBusinesstoaFranchiseModel
milliCarewasoriginallystartedin1984asacorporate businessdesignedtoserviceMillikencarpetcustomers acrossthecountry.Thefloorandtextilemaintenancewas deliveredtothesecustomersbycorporateemployeesand certifiedcontractors.
Aboutadecadelater,Millikendecidedtochangetoa franchisemodel.ThispromotedgrowthofthemilliCare brand,andsignificantlyincreasedmarketpenetration,by
allowingMillikentofocusmoreonfurtherresearchand developmentwhilethefranchisenetworkconcentrateson servicingallbrandsofcarpetandflooring.Today,milliCare isingrowthmodewithanexpandingnetworkoffranchise locationsthatareeachstaffedwithtrainedandexperienced technicians,providingbusinesseswithexceptionalfloorand textilecare.
ProvenLeadership
Withovertwodecadesofmanagementexperienceinsales, marketing,andfranchisedevelopment,SteveWillisjoined milliCareastheManagingDirectorin2017.Steveis responsibleforgrowthandperformancewithinmilliCare’s globalfranchisenetwork.Heoverseesstrategy implementationforthecorporateteamandhelpsincrease ongoingrecruitmentwithinthemilliCarenetwork.He bringsahands-onapproachtosupportingandgrowingthe franchisenetwork.
SteveisaCertifiedFranchiseExecutive(CFE),an approvedcontinuingeducationproviderforpropertyand facilitymanagers,andholdsallthreemasterlevel certificationswiththeIICRC.WiththecurrentmilliCare teamandthebackingofMilliken,milliCareispoisedfor continuedgrowthunderSteve’sleadership,both domesticallyandinternationally.
AssuringtheCleanestWorkEcosystem
milliCaredeliversthehighestqualityofservicesincluding carpetcare,textilecare,tileandgroutcare,general maintenancefloorcare,entrywayprotection,protective care,andperformancecoating.
milliCare’sparentcompany,Milliken,ownsmorethan 7,000patents,manyofwhichareinthefloorcarearena. Mostwell-knownisitsdrycarpetcleaner,aspecialized polymer Withitsextensiveresearchanddevelopment,the companyisconstantlystrivingtoprovideitsfranchisees
withinnovativeapproachestofloormaintenance.milliCare willcontinuetoimproveitstechnology,chemistryand cleaningtechniquestoensurethatitremainstheleaderin floorandtextilemaintenancewhilecreatinganenvironment thatallowsitsfranchiseestoachievemaximumprofitability
CommittedtoEnvironmentalResponsibility
MillikenandmilliCarecareabouttheimpacttothe environmentandarecommittedtosustainabilityand environmentalresponsibility.
ThemilliCaredrycarpetcleaningprocessuses99.5%less waterthanhotwaterextraction–andhotwaterextraction requires319%moreenergytocleanthesamesquare footageasmilliCare.
Alongwiththecompany’sprocesses,itsproductsarealso environmentallyresponsible.milliCare’scorecarpet cleaningproductsareGreenSealGS-37certified.The companymadepackagingchangestoitsDryCarpet CleanerandDetergentResidueNeutralizerwhichcansave anadditional29,829lbs.ofpackagingperyear That’s almost15tonsofplasticthatwillnolongerberequired.
MillikenhasbeenrankedbyEthisphereasoneofthe world’smostethicalcompaniesforthepast12years,and milliCaretakesprideinsharingitsparentcompany’sethical commitment.milliCarealsoholdsthedistinctionofbeing theonlyglobalcompanyfocusedoncommercialfloorcare andmaintenance.Inaddition,milliCareisknownasan environmentallyresponsibleandsociallyconscious organization.
AdmiringWordsfromCustomers
“TheyhaverestoredcarpetthatIthoughtIwasgoingto havetopullout.Thenapwasdown,itwasfilthy.Noone couldgetitclean,wetextractioncouldn’tgetitclean.They revivedthecarpetandgaveustwomoreyearswiththat carpet.Itwasanincrediblecostsavings.”
“milliCaresavesusmoney.Savesusstress.Theyfinda way,theyworkwithus.Wefeelimportantbecausethey makeusfeelimportant.”
“
We provide innovative and customized maintenance plans to extend the life of facility flooring and textiles. “
Steve Willis Managing Director
YOUR TRUSTED PAYROLL SERVICE PROVIDER
Foranybusinesstothrive,keenattentionmustbe paidtoeveryinternalprocess,whetheritbeintricate orsimple.Theseprocessesarewhatstrengthena businessmodelandaidinitssmoothfunctioning.Fora smallbusinessowner,attimes,outsourcingoneofthemany processescomesintothepictureforvariousreasons.But whatdrivestheoutsourcingofaprocesssuchaspayrolland accounting,is trust
CustomersofPayrollVaulthaveclearlyexhibitedthistrust andknowthatthey’veoutsourcedanessentialpartoftheir operationstotherightcompany.Inthefollowinginterview withSeanManning,CPA,CFE,CEOandFounderof PayrollVault,wedelveintothenuancesofaccountingand payrollservicesfranchising.Seanalsoprovideshis opinionsoftheindustryandbriefinsightsintowhatmakes hiscompanythemostsoughtafter
Belowarethehighlightsoftheinterview:
Canyougiveourreadersabriefoverviewofyour companyanditsvision?
PayrollVault’svisionistobethemostrecognizablepayroll outsourcingcompanywiththehighestcustomer satisfaction.
Payrollserviceranksinthetop3ofthemostoutsourced businessservicesbybusinessowners.Franchiseownerscan tapintothegrowingindustryandservicethesmallbusiness market.Smallbusinesses—typicallycompanieswith100or lessemployees—accountforover90%ofbusinessworldwide.
Isawthesmallbusinesssectorasamuch-underserved marketforpayrollservicesandthatiswhyIdecidedto moveintofull-servicepayrollandhelpsupportthesmall
businesscommunity.
PayrollVault’snichedemographiciscompanieswith1-25 employees.Manyofthesesmallsizedbusinessesareina ‘do-it-yourself’modefortheirpayrollwhichcanleavethe businessowneratriskforcomplianceissuesandtheycan struggletokeepupwiththeever-changinglegislation. Moreover,industrydatashowsthatDIYbusinessowners endupspending18%moreontheirpayrollthanifthey weretooutsourceit,andthentheycanreducetheirriskfor non-compliancedramatically.
Whatarethecutting-edgeservicesofferedbyPayroll Vault?
PayrollVaultpartnerswithThomsonReuters,aleading providerofbusinesspayrollsoftwaresystems,toprovide technologiesrequiredforcompletestart-to-finishpayroll processing.Theenginearoundpayrollservicemustbe strong,andIhavehadaverystrategicpartnershipwith Thomsonforseveralyears.ThealignmentwithThomson ReutersensuresthatPayrollVaulthasoneofthebest softwaresolutionsavailableforourclientswithsecureand worldclassdatastorage.
OtherpreferredvendorpartnerstoPayrollVaultprovidethe workforcemanagementsolutionstosupportthebusiness owner.Employerandemployeeportalshelpkeeppayroll informationattheirfingertips.Ourfranchiseofficesuse clientrelationshipmanagementsoftwaretotrackclientand leaddata,reporting,KPIs,supportinformationandtraining library,andthesoftwarehasanintranetsystemso franchiseescancommunicateandsupporteachother.
Whatarethespecialfranchiseestrengthsthatmake yourcompanyuniquefromitscompetitors?
to Open,
PayrollVaultishighlyvisiblewithinour localcommunitieswhileexpandinga strongnationalfootprintandprovidesa one-to-oneclientapproach.Whenour clientsneedassistance,wepickupthe phoneandanswerquestionsinreal-time–nocalloroverseasprocessingcenters. EverythingisdoneatthelocalPayroll Vaultofficemakingusthego-toexperts forbusinessowners.Weunderstandthat timeisoftheessencewhenoperatingand managingasmallbusiness,andwepride ourselvesonbeingmoreofanadvisoror consultantforourclients.Ourgoalisfor eachbusinessownertohavethe opportunitytowork‘on’theirbusiness andnot‘in’theirbusiness.
TheabilityoftheTeam,fromthe Corporatetothecommunityofficelevel, toproactivelyplanandreactwhenglobal circumstancesoccur,isbeingproven duringtheongoingCOVID-19pandemic. PayrollVaultalreadyhadsoundbusiness systemsinplacetosustainamobile approachtovirtuallyanysituation.Dueto theamountofshufflingthenationhadto do,asasystem,wedidn’tskipabeatand maintainedtheintegrityandpromiseof personalizedcommunicationandaccess withourclients.
Atthefranchiselevel,theTeamhasbeen abletoshiftplannedhostedconferences andDiscoveryDaystovirtualevents easilyandeffortlessly Theresulthas continuedtodisplayandbuildtrustand integrityatalllevelsofthebusiness.This globaleventhasallowedustoshowour clientsandfranchiseprospectsthatthis businesscantruthfullyberunfrom anywhere,anytime.
Describetheexperiences,achievements orlessonslearnedthathasshapedthe journeyofPayrollVault.
Asuccessfulbusinessjourneycreates severalexperiencesthathaveanimpact onthecompanyanditsfuture.Whatis mostperceptibleisthecultural developmentatPayrollVault.When peopleareallowedandencouragedto helpcreateandmoldthecultureandgiven
Sean Manning CPA, CFE, CEO and Founderasafeenvironmenttoexperimentandmakemistakesthat aredesignedtoadvancethebusiness,everyone’spassionin theircareerpathcreatesexcitementandnewopportunities. Theculturebecomesoneofboldideasandconfidentrisk. AnotherareathatallowedPayrollVaulttoflourish organizationallyandbedynamicisourcommitmenttoan energeticvisionthatissupportedbyathought-outprocess describedasourSuccessFramework.
Lessons–enjoytheprocess.Whetheritisgoingbacktothe drawingboard,revisitingsystemsandprocessesthatcanbe moreefficientwithaddedtechnology,orcheckinginwith eachteammembertoensuretheyareontheirpreferredpath tosuccess.It’sapieceofthejourneythatcannotbe overlookedorunderstated.
WheredoyouenvisionPayrollVaulttobeinthelong runandwhatareyourfuturegoals?
PayrollVault’sgoalistobethechiefsmallbusinesspayroll partnerandtrustworthysmallbusinessresourceinlocal smallbusinessandprofessionalcommunitiesacrossthe nation.OneofthehighestvaluesPayrollVaultholdsis integrity.
Iseeuscontinuingtoexpand–increasingournumberof franchiselocationsandsupportingfranchiseesatisfactionis atitspinnaclewhilepreservingunrivaledandhighly personalizedclientrelationshipsandservice.
AboutSeanManning
Seanhasexceededtheconventionalstandardsofthe accountingindustryandinspiredentrepreneursnationwide. Asasecond-generationCPA,forthepast30years,Sean’s masteryofsuperlativeclientrelationshipmanagementand strategicmarketinghasgrownhiscompaniesremarkably. Withforwardthinking,hecontinuestopioneeran innovativeapproachtotheaccountingindustry
Technologicallydriven,hewasamongstthefirstto transitionhisaccountingfirm,InsperienceBusiness Services,toapaperlessenvironmentin2005andestablish clientportalstoincreaseaccess,efficiencies,andsupport.
Reveredbyhispeersasa“thought-leader”,heissought aftertospeakandinvigoratetheindustrywithhisout-ofthe-boxideas.Seanisamasterofmanagingandleading people.Hedoesn’thirepeopleforjobsinhiscompanies,he offersthemcareers,andhascreatedanunparalleledculture toinspirehisteamandtheclientstheyworkwith–all leadingtogrowthandsuccessforeveryoneoneverylevel.
In2008,Seanseparatelybrandedhispayrolldivisionto
PayrollVault.Evenintheheightoftherecession,Payroll Vaultgrewatarateofapproximately125%annually–testimonythatbusinessownerslikewhatSeanandhisteam aredoingto“Re-Define”thepayrollindustry
In2011,SeanwasfeaturedonthecoverofCPAPractice AdvisormagazineforhissuccesswithPayrollVault.His phonestartedringingfromaccountantsacrossthenation inquiringabouthissuccesswithpayroll,whichthen launchedthecompanyintothefranchisearenainQuarter4 2012.PayrollVaultisrecognizedasa‘disruptivebrand’as theonlypayrollandworkforcemanagementservices franchiseintheindustry
WhyPayrollVault?-knowfromtheclientsand franchisees:
“Therearemanyfacetsthatcomewithowningasmall businessandpayrollisn’talwaysaseasyasitseems.The numberofhoursspentpreppingandprocessingpayrollwas timethatIdesperatelyneededback.Theamountoftimeit tooktoprocesspayrollandkeepupwithmonthlyand quarterlytaxes,itdidn’ttakemuchtopersuadethatwe neededtooutsourceourpayroll.It’simportanttomethat notonlydomyemployeesgetpaidinatimelymanner,but alsothedetailsoftaxesbetakencareofaswell.ThetimeI getbackfromdoingpayrollmeansmoretimewithmy customers,employees,andevenmyfamily.Ihavefull confidenceinPayrollVaulttomeetallmypayrollneeds. Theyknowwhatit’sliketohaveasmallbusinessandthe importancepayrollplays.Let’sbehonest,theymakeme lookgoodanddeliverontimeeverytime.”
-GretchenButler(client) Owner,Butler’sTrueValueHardware Madisonville,KY
“Iamimpressedwiththecommunitysupportgivenday-todayamongnotonlythePayrollVaulthomeofficebutthe Franchiseesasawhole.Themutualrespectandavailability ofsupportinthePayrollVaultcommunityisoutstanding.”
-SeanPettit,FranchiseeOwner PayrollVault SanAntonio,TX
“PayrollVaultcontinuestoupgradeandinnovateinthe developmentofthebrand.Eachyearbringsmorequality andinnovationtothefranchiseesandmarketsweserve.”
-DebraSchill,FranchiseeOwner PayrollVault Columbus,IN
Enhancing Creativity
Signal 88 Security
The World’s Leading Security Franchise Offering Peace of Mind to Communities
Thesecurityservicesindustryconsistsof companieswhichprovideprivatesecurity guardsandpatrolvehicles,aswellasadditional ancillaryservicessuchasalarmsystems,cybersecurity, backgroundscreening,investigation,riskanalysisand securityconsultancyservices.Poweredwithan innovativeapproach,Signal88Securityprovides securityservicesforresidential,commercial,and industrialclientsbasedonafundamentalbeliefthat safetyisabasichumanrightandneed.Signal88 Securityrecognizetheirclientshaveapurpose,which theycanonlyfulfilliftheirphysicalenvironmentissafe andsecure.Hence,thecompanyiscommittedtoserve theirclientsthroughlocalownership,professional serviceandinnovativetechnology
Signal88Securityistheworld’sleadingsecurity franchise,providingpeaceofmindtothecommunities. SincetheSignal88’suniquemobilepatrolmodelis proactive,thepresenceofatrainedofficerbehindthe wheelofahigh-visibilitySUVpreventcrimesandgives thecommunitythepeaceofmindtheydeserve.
Additionally,beinganindustryleadingtechnology provider,Signal88’sstate-of-the-art88Edgetechnology helpsofficerstopatrolsafelyandeffectively Thefirm’s digitalreportsincludingphotos,videos,andGPSdata arealwaysavailabletoclientsfortotalaccountability. Presently,Signal88Securityisguidedbyasetofcore valueswhichincludespassion,honesty,integrity, relationships,serving,andlearning.
ADynamicLeader
Signal88Securitywasfoundedin2003andbegan franchisingin2008afterReedNyffeler,nowCEO, introducedtheconceptasawaytorevolutionizethe industry.ServingasitsChiefExecutiveOfficer,Reed
overseestheoveralldirectionandvisionofSignal88as wellasallnewservices.Healsomanagestheresearch& development,administrativeduties,salesandmarketing strategies,andgeneraloperations.Hiskeyvisionisto bringinnewfranchiseowners,sohecontinuedto introducenewideasthathelpedthecompanyscaleand increaseprofitabilityforthefranchiseowners.
PriortoSignal88Security,Reedplayedacrucialroleas theRegionalSalesManageratBlack&Deckerinthe MidwestandlaterbecametheNationalSalesExecutive foraprominentholidaylightingdistributorand developedthedistributorshipprogram.
MeasurableBenefitstoClientele
Signal88Securityhasdisruptedtheindustrywithits franchiseconceptthatoffersthenationalbrandswith supportandtechnology,alongwiththelocalownersthat buildcommunityandclientrelationships.Itisconstantly innovatingsecurityservicesandutilizinginnovative technologythatimplementsGPStracking&dispatch, video&photoreporting,customizableclientdashboards, transparent,andsearchablereports.
Signal88Securityserviceprocessesarebuiltaround speed-to-actionandtransparency Thismakesiteasyfor theirclientsandtheirresidentsorcustomerstoprovide anenvironmentwherepeaceofmindisareality;nota goal.Thecompanyoffersaprovenmodelofsuccessfor itsfranchisesbasedoncontinualinnovationand improvementthatcreatesameasurablebenefit.
Cost-EffectiveSecurityServices
Inarapidlygrowingindustry,Signal88’sfranchise modelcreatessustainableandrecurringtopandbottom linegrowthforitsowners.Itoffersanarrayofsecurity
solutionsthathelptheclientswithpeaceofmindto pursuetheirpassioninlife.
Recently,theexpertshavedevelopedcustomsolutionsto providetheclientswiththebestsecurityoptionsforthe property,personnel,andotherassetstoprotect.Signal88 officersadoptacutting-edge,proprietarytechnology, 88Edge,toviewtourinstructions,checkinassigned locations,andfiledetailedreports.
Thecompany’spatrolserviceisthemostcost-effective securitysolutionthatcurrentlyoffersGPS-tracked vehiclesandtime-stampedelectronicreportsensuring qualityserviceswithverifiableperformance.Thisoffers theclientstheflexibilityofcustomizedprogramsto addressanysecurityconcernssuchasmaintenance, accesscontrolservices,facilitieschecks,disturbanceand alarmresponse.Inaddition,thededicatedservicesare designedtoefficientlymeettherequiredneedswith professionalsecuritypersonnel.Thisprovidesthe clientelewithhighlytrained,highlyvisible,andhighly effectivecoverageatbusinessesofanysize.
Finallyundertheeventservices,Signal88securityoffers thepatronswithpeaceofmindandrecognizestheneed forprofessionalismincreatingapositiveimagethrough protection.Withanextensivelistofsatisfiedclients rangingfromprofessionalandcollegesportingvenuesto small,privatefunctions,theteamispreparedtoprotect theclient’sinvestments,patronsandreputation.
FutureEndeavors
Currently,thesecurityindustryhasbeencomprisedof twomainsegments.Thefirstsegmentisthelarge nationalcompanieswhoaresuccessfulonconsidering thetechnology,marketing,andscalability.Thesecond segmentisthesmallmomandpopoperatorsperforming agreatjobatcommunityandclientrelationships.
Beingthatthefranchiseconceptoffersthebestofboth worlds,Signal88Securitystrivestobecomethelargest physicalsecuritycompanyintheworld.Althoughthe companyhassomegroundtomakeup,ithasgrown rapidlyandisconfidenttosetupitsfranchisemodelsfor long-termandsustainablegrowth.
“ we are here to provide peace of mind to pursue passion in life. “
Reed Nyffeler CEO
In the recent magazine, Insights Success has named Brightway as one of "The Best Franchises to Open". Also, Franchise Businesses Review named the company as "A Top Innovative Franchise Brand", ranking No.33 on its list of 100 franchise brands.
Engaging Insights
uBreakiFix
Committed to Deliver High-Quality Tech Repair Services
Peopleareincreasinglyconcernedwiththeir electronicgadgetsanddevices,especiallytheir smartphones.Giventheintricacyofthesegadgets’ design,theycanbedamagedveryeasily,causingfrustration fortheirowners.Toaddressthisissue,electronicsrepair franchisingcompanyuBreakiFixsteppedintothemarketto offersame-dayrepairserviceofsmallelectronics.The companyfixescrackedscreens,waterdamage,software issues,cameraissuesandmostothertechnicalproblems.
uBreakiFixrepairsanythingwithapowerbutton.Whileit specializesinsmartphones,tablets,andcomputers,italso repairsdeviceslikegameconsoles,hoverboardsand drones.Todate,thecompanyhasrepairednearly5million devices.
FromSideHustletoFranchising
uBreakiFixstartedasasidehustle.In2009,thecompany’s founderJustinWetherilldroppedhisnewiPhone,shattering thescreen.Unabletofindareasonablypricedrepairoption, hefiguredthathecouldrepairthedevicebyhimself.After sometrialanderror,hefinallyrepairedthephone. Recognizinganeedforhigh-qualityphonerepair,he partneredwithhisfriendDavidReifftostartamail-in phonerepairbusiness,andordersfloodedin.Monthslater, theyteamedupwithEddieTrujillotoopentheirfirst storefront.
Tenyearsago,itcostnearlyasmuchtorepairacellphone screenasitdidtoreplacethedeviceitself,andtherepair optionsavailablewerenotofthecaliberthattoday’s customershavecometoexpect.uBreakiFixfilledagapin themarketplacebyofferinghigh-quality,affordable electronicsrepair,backedbya90-daywarrantyandprice matchguarantee.Toaffirmitsbusinessmodelandperfect itssystemsandprocesses,uBreakiFixopened47corporate storesbeforestartingtofranchisein2013.Ithassince growntomorethan450storesacrosstheU.S.andCanada.
Tomaintainconsistencyandqualityacrosslocations, uBreakiFixdevelopedasophisticatedtrainingprogramto equipfranchiseeswithalltherightskills,fromdevicerepair tostoreoperations.Threeweeksofon-sitetrainingatthe company’sheadquartersinOrlandoarefollowedbythree weeksofin-storesupport.Inaddition,thecompanyhas madeheavyinvestmentsininfrastructure,designingand buildingacomprehensiveplatformforpoint-of-sale applicationsandseamlesscommunicationfromthe corporateofficeandbetweenstores.
StrategicPartnerships
Today,uBreakiFixhasstrategicpartnershipswithleading technologycompanies,includingSamsungandGoogle, enablingthecompanytoprovideSamsungGalaxy customersandGooglePixelcustomerswithmanufacturer backed,same-dayrepairserviceusinggenuineparts.
ThecompanyhasalsolaunchedB2Bpartnershipsto provideon-siterepairserviceatmajorretailerslike NebraskaFurnitureMart,aswellasconversion partnerships,whereindependentrepaircompaniesconvert totheuBreakiFixbrandandgettotakeadvantageofits partnerships,trainingtools,corporatesupport,andmore.
Duetoitsimpressivegrowthandpartnerships,uBreakiFix isabletoprovidetremendoussupporttothecommunitiesit serves,evenbeyondthewallsofitsstores.In2017,the companyworkedwithGoogletoprovidefreecellphone repairstothoseaffectedbyHurricaneHarveyand HurricaneIrma,andin2018,itofferedthesameforvictims ofHurricaneFlorence.
SettingItselfApartfromCompetition
AsuBreakifixhasgrownitsfootprintacrossNorth America,ithasalsogrownitsexecutiveteamtoprovide elevatedsupportandstrategicvision.In2017,uBreakiFix
markeditsbiggestyearofcorporategrowthtodate,adding nearlyadozenexecutiverolestoamplifyitssupport offerings,presenceandreach.Fromdayone,uBreakiFix hasbeencommittedtomakinghigh-qualitytechrepair accessibleatscale.Thetimeliness,customerexperience, andqualityguaranteecontinuetosetuBreakiFixapartfrom itscompetitors.
Anotherdifferentiatoristhecompanyculture.uBreakiFixis ahighenergy,collaborativeenvironment.Theteam embracescreativityandmaintainstheentrepreneurialspirit thecompanystartedwith.Theleadershipteamfindsthatall employeesfromstoretechnicianstoexecutivesalltake prideintheirwork.
uBreakiFixisplanningtoincreaseitsgrowthyearoveryear andannouncenewstrategicpartnershipsthatwillallowthe companytofurtheramplifyitssupportoptionsavailableto customers.
WhyFranchisewithUBIF?
“Technologyhasbecomeintegralinoureverydaylives.Itis nolonger’justaphone.’It’saproductivitytoolanda criticalmeansofcommunication.uBreakiFixisuniquein offeringfast,affordable,alternativesolutionstoaproblem thatcaneasilyimpactsomeone’sbusinessor communicationwithfamilyandfriends.Thefactweoffer solutionsacrossabroadrangeofsmallelectronicsfrom smartphonestotablets,computers,gameconsoles,drones, andmore,coupledwithourreputationforexceptional customerservice,expertrepairs,andknowledgeableteam, hasallowedustoexpandquicklyandsustainably.I’m proudtorepresentuBreakiFixthroughoutthevarious communitiesthatcallNashvillehome.”–SusanWright, Nashvillefranchiseowner
“ImadethedecisiontobecomeaUBIFfranchiseebecause Isawthevalueinteamingupwithanorganizationthat embodiedthesamevalues,vision,andbusinessethicsthatI had.Also,havingtheexperiencesofalltheotherstoresto drawfrom,aswellasacorporatesupportteamtohelp tacklethechallengesofrunningarepairbusiness,wasvery appealing.”-DavidHensley,Wichitafranchiseowner.
“
We are an electronics repair franchise specializing in same-day repair service if small electronics at more than 450 stores across North America. “
Todd Evans Vice President