henIthinkaboutauditmanagement,Iwonder:
Wisauditmanagementnecessaryforbusinesses? WhenIsurfedtheinternettolookforan explanation,Idiscoveredthatauditmanagementis exceptionallyvitalfororganizingacompany'sdata.
Everyday,anorganizationfacesvariousobstaclesaspartof itsoperations.Everyrolenecessitatestheobservanceof particularnormsandrules,makingtheprocessevenmore difficult.Theregulationsaresometimesdifficulttofollow, andemployeeshavebeenknowntobreakthemunder heavyworkloadpressure.It'stoomuchtohopethatstaff willfollowallthedirectionsthathavebeengiventothem. Auditshavebeenmandatedtoensurethatfirmsremainin compliancewithlegislation.
Internalauditteamscanuseauditmanagementtoautomate theirworkstreams,increaseefficiency,andeliminate recurrentauditfindings.Itusescomplianceandriskdatato scope,schedule,andprioritizeauditengagements.The ongoingexaminationofpoliciesandprocedures,risks,and controlfailuresallowsforconcernstobeaddressedbefore theybecomefailures.
Dowedouble-checkthatwe'redoingwhatwesaywe're doing?Doourpoliciesandprocedureshaveanyflaws?Are thereanyplaceswhereyoucouldimprove?Areweontrack toaccomplishourcomplianceobjectives?Internalauditing isusedtoanswerthesecrucialquestions.
Aswe'veestablishedwhyauditmanagementisessential, let'sshinealightonanidealauditmanager.It'sallabout gettingthingsdoneandattainingthattargetfor management.Leadingentailsinspiringaswellas encouragingotherstohelp.
Auditordevelopsandmaintainsmotivatedteamsthat consistentlyachievetheirgoalsandarefullyawarethat inventorymanagementispossible,butpeoplemustbe directed.
Bymanagingpeople,time,andcosts,identifying priorities,milestones,andbarriers,monitoring progress,andtakingcorrectiveactionasneeded,the auditormeetstheassignment'sobjectives.Inmy opinion,effectiveleadershipisputtingfirstthings first.
Basedontheresourcesavailable,agoodauditor choosestheappropriatecourseofactionandaccepts personalresponsibilityfortheoutcomes.A competentmanagerdevelopsnewandpracticalways ofdoingthingstoaddressproblemsandmaximize resourceutilization.
Anauditmanagercannotbeproficientinauditing unlesstheyarealsoproficientinaccounting.Thisis themostfundamentalportionofthisprofessionand thefoundationofone'sauditingabilities.Ifyouwant tobeasuccessfulauditor,youmustfirstlearn
accountingfundamentals.You'llneedaccounting abilitiestocomprehendtheworkingsofthe documentsyou'llbegiven.Thisiscriticalsinceyou won'tbeabletounderstandthoserecordsunlessyou haveasolidunderstandingofaccounting.
Bytakingalltheseskillsandqualitiesinto consideration,InsightsSuccesscameupwiththe edition, "The 10 Most Trusted Audit Management Companies, " toknowmoreaboutthecontributions thatthesecompaniesoffer.
HelpingBusinessesinDigital Transformationand OptimizationofProcesses
EmpoweringFrontlineWorkerstoWork Faster,Easier,andMoreEfficiently
Backbone ofSecurity,Continuity andAssurance
CompanyName
AuditComply auditcomply.com
Capptions capptions.com
COPPELIS coppelis.com
CheckVentoryInnovation checkventory.com
KevinDonaghy CEO
JonathanStolk CEO
SamiDarouti CEO
AdrianWalsh CEO
DQSInc. dqsglobal.com/en-us/
ECATGroup ecat-group.com
Hyperproof hyperproof.io
ShieldRiskAI shieldrisk.ai
URMConsultingServices urmconsulting.com
FORM form.com
BradMcGuire PresidentandCEO
FrancisLyons CEOandCo-founder
CraigUnger CEOandFounder
VaishaliMutalik Founder&Director
LisaDargan Director
RyanLucas CRO
Brief
AuditComplyisacloud-basedmobileandwebapplication operatingonbothiOSandAndroidOS.
Capptionsdevelopessoftwaretomakethejobofnon-desk workerseasier,fasterandmorefun.
CoppelisisaFrenchconsultingandsoftwarecompany, specializedininnovativedigitalsolutions.
CheckVentoryoffersstockmanagementandinventory intelligencetoolstohelpcompaniesaroundtheworldruntheir businessasefficientlyaspossible.
DQSInc.isabletoprovideglobalresourcesandhighlyskilled, localauditors.
ECATisacloud-basedservicedeliverymanagementtoolthat allowsyoutocollect,collate,distributeandanalysedata efficiently!
Hyperproofisyoursecurityassuranceandcompliance operationsplatform.
ShieldRiskAIisanAI-poweredthird-partyvendorrisk managementplatform.
URMConsultingisdedicatedtoassistingorganisations improvetheirriskmanagement,businesscontinuityand informationsecurity
FORMpowerstheworld’s2billionmobileworkersasthey changecompaniesandindustriesforgood,withmobile technologythatimprovesexecutionfromthefrontline.
Hyperproof serves as a system of record for an organization's compliance data and gives teams involved in compliance the tools they need to collaborate with stakeholders in and outside of their organization.
Craig Unger
Intheageofinformation,whereeverybusinessis handlingsomevaluableinformation,itisessentialfor allorganizationstodaytohavearobustcompliance programthatensuresstrongsecurityandmeetsall compliancerequirements.
Withamissiontohelporganizationsdemonstratetheir commitmenttoupholdinglaws,standards,andethical conducttotheircommunities,includingtheircustomers, partners,employees,andthegeneralpublic,Hyperproof cameintotheinception.Thecompanymakeswhatitcalls "ComplianceOperations"software,whichisusedby securityassurance,compliance,andinternalaudit professionalsincompaniesofallsizes.Thesoftwarehelps organizationsgetthevisibility,efficiency,andconsistency neededtostayontopofallsecurityassuranceand complianceworkcontinuously,tracktheirrisksasapartof anenterpriseriskmanagementprogram,andconduct vendorriskassessmentsefficiently.
Hyperproofwasofficiallystartedin2018byitsFounder, CraigUnger,whohadpersonallyledthesecurity assuranceeffortathispreviouscompany—Azuqua.Unger hadfoundthatstandingupanITcomplianceprogramand gettingreadyforaSOC2examinationrequiredalotof timeandmanualandduplicativework.Hefoundthatmany organizationsfacesimilarchallenges,couldn'tfind effective/affordabletools,anddecidedtostartHyperproof.
Today,Hyperproofhasbecomeaplatformthatsupportsany numberofcybersecurity,dataprivacy,orriskmanagement
frameworksthatacompanywantstoadhereto.Italsohelps usersidentifyandmapcommoncontrolsacrossthe frameworksthatsatisfymultiplerequirements,saving complianceprofessionalshoursoftime.
OrganizationschooseHyperproofbecauseit'svery intuitive/easytogetstartedwith.Itcanbeusedtoautomate time-consumingmanualtaskssuchascollectingevidence (toverifycontrols'effectiveness)thatresideinthird-party businessapplications,cloudservicesanddevelopertools, remindingpeopletoreviewcontrolsperiodically.In addition,italsointegrateswithmanythird-party productivity/communicationtoolssothatcompliance professionalscancollaborateeffectivelywiththerestofthe organizationwithoutforcinganyonetolearnanewtool.
Hyperproofprovidesahighlyefficientwayformanaging andpreservingevidence,makingiteasytoreuseevidence formultipleauditsandacrossbusinessgroups.Using Hyperproof'sbuilt-intoolstoautomateevidencecollection, controlmonitoring,andprojectmanagementchoreslike taskassignments,organizationswillsavehugeamountsof time.Itsplatformnotonlyrelievesadministrativeworkfor complianceprofessionalsbutalsohelpsorganizations mitigaterisksonanongoingbasisandincludesfeaturesfor managingvendorrisks.
Asacompliancesoftwarecompany,Hyperproofviews securityasvitallyimportanttoearningitscustomers'trust andhasinvestedasignificantamountofcompanyresources insecuringitscomplianceoperations
software—Hyperproof—andmaintainingacomprehensive securityprogram.HyperproofhasachievedaSOC2Type2 reportandaHIPAAcertificationtodemonstratethatittakes securityseriously.ItsSOC2servicecommitmentsand systemrequirementswereachievedbasedonthetrust servicescriteriarelevanttoSecurity,Availability,and ConfidentialitysetforceinTSPSection100,2017Trust ServicesCriteria(AICPA).
Hyperproofhasmultiplevaluesthatitbelievesarekeyto thelong-termsuccessofitscompanyanditsemployees' well-being.Tobegin,thecompanyiscustomer-obsessed.Its productwouldn'tbewhereitistodaywithouttheguidance ofmanycomplianceandsecurityassuranceprofessionals. Hyperproofbuiltitsplatformsoitcanbettertheirlives. Thusitisconstantlyinvolvingthemintheprocessof innovation.
Next,Hyperproofersvaluekeepingpromises.When employeesmakeacommitmenttodosomething,theywill doeverythinginitspowertomakesureitgetsdone.When employeesmakedecisions,theyaredecisionsthattheyfeel theycanbeproudof.Trustisoftheutmostimportanceto
Hyperproof;itscustomerscanrestassuredknowingthat Hyperproofersareethicalandcommittedtodoingthings therightway.
Lastly,Hyperproofwinsasateam.Thecompanyhasoften workedwithcustomersorpotentialcustomersandhad employeeschipinfromalloverthecompanyinorderto supportthecustomer/potentialcustomer.It'strulya collaborativeorganizationwhereeveryonewantstowork togetherbecausetheyallbelieveinthemission,andit'san amazingplacetobe.
Whenthepandemichitin2020,Hyperproofwasstill practicallyabrand-newcompany Yet,itwantedtofind waysitcouldcontribute.Hyperproofofferedpartsofits complianceoperationsplatformatnocosts,soitcouldbest helporganizationskeepcompliantduringthosechallenging times.
WeaskedUngerhisopiniononthenecessityforbusinesses toaligntheirofferingswithnewertechnological developments,towhichhesays, "In our industry, we must
recognize that the primary and secondary users of compliance/audit software are incredibly busy. The primary users—compliance and security pros are struggling to keep up with multiple audits, changing regulations and frameworks. The secondary users—business unit stakeholders, the control owners, and risk owners, have demanding day jobs and are experiencing audit fatigue.”
"As a business building software for this industry, we must make sure that our software is as easy to use and as intuitive as possible. Software needs to be configurable/flexible enough to accommodate the workflows and processes our users want to implement. All organizations will need to adhere to additional compliance frameworks as they grow; our software needs to scale with organizations' growth. The software also needs to fit into our customers' existing technology ecosystem—so that we're not creating more work or more operational silos for our customers.”
Regardingthefuture,UngerexpressesthatHyperproof planstogrowrapidlyin2022,expandingacrossNorth
AmericaandintheEU,soitcanhelpmoreorganizations buildeffectivecomplianceprogramsandmitigate risks—andultimatelyensureasanitizedenvironmentas freefrombadactorsaspossible.
"With Hyperproof, we no longer need to remind ourselves to do specific compliance tasks. The system flags items that are about to expire, helping me keep up with my reviews of controls and evidence. With Hyperproof as the system of record for all of my work, I am ready for a regulatory body or a customer to come in and do a spot audit at any time."
CarlLombardi,VicePresidentofOperations,Prime8
"Hyperproof's out-of-the-box SOC 2 template was structured in a way that immediately reduced the complexity involved in preparing for the audit."
Johan Olivier,DirectorofComplianceatQorus
Jonathan Stolk CEO Capptions
nspectionscarriedthroughsafetyformsprintedon
Ipaperbecomeadauntingtask.Itdoesn'tevenmotivate inspectionemployeestosubmithealthandsafetydata. Theyseeitasanadministrativeburdenthathasnoreal benefitforthem.ButwithCapptions,capturingEHSdata hasnowbecomeeasy,quick,andefficient.
FoundedinRotterdam,CapptionsisanEHSManagement SoftwarePlatform(Environment,Health,Safety&Quality) thatisbuilttointegrateacultureofsafetyinorganizations globallybymakinginspectionsaneasyandappealingtask todobytheirworkers.
Withsafetyasitsmissionandsoftwareasitssolution, Capptionshascomealongway.
WeatInsightsSuccesscaughtupwithJonathanStolk,the CEO,tolearnmoreaboutCapptionsanditscontributionas atrustedauditmanagementcompany
Capptionsappisdevelopedwithatwo-prongedapproachthemobileappandthewebdashboard.Themobileappis developedwithfloorworkerempowermentinmind,while thewebdashboardisdevelopedtoallowEHSmanagers continuallyimprovetheEHSprocess.TheCapptions
Dashboardpresentsawidevarietyofreal-timesafetydata andmetricsthatfacilitatebuildingadetailedAuditTrail.
Withhundredsofcompaniesperformingtheirsafety-related inspectionsusingCapptions,thecompanyisrapidly growinginEurope,NorthAmerica,andAsia-Pacific. Capptionshasseenagrowingnumberofclientsinthe
industriesofMaritime,Construction,VerticalTransport, Packaging&FMCG,andWaste&Recycling.
WhatdoesitEnable?
WithCapptionsyoucan:
• Collectmoredatawitheasymobile-friendlyforms (thatyouradminsbuildthemselves)
• Engageyourteamusingnothingbuttheirsmartphones
• Receiveinstantalertsforfollowupactions
• Manageauditsfromadistance,whilesimultaneously buildinganeffectiveaudittrail
• GetacustomizedBIdashboardwithyourkeymetrics
• Getfriendlycustomerservicethat'sfocusedon enhancingyourEHSprocesswithyou
Jonathanexpressesthatonanon-industry-specificlevel,the biggestbenefitofCapptionsistheeaseofuse.Usually,the introductionofnewsoftwareinacompanyinvolves overcomingthehindrancesofinternetconnections,tech skills,languagebarriers,andotherculturalconstraints. However,becauseoftheuser-friendliness,the implementationofCapptionshasbeenexplicitlystatedto besmoothandhasbeengivengreaterimportance consideringthatithasavarietyofclientsthathave implementeditsplatformamidtheCOVIDpandemic.
AnotherbenefitisthatCapptionsallowsyoutothinkin possibilitiesinsteadofonlyasingle-dimensionalapproach. ItsappencouragesitsclientstochangethewaySafety Managementisthoughtof,frommerelytellingpeoplewhat todotosupportingworkersonhowtodoitinaneasy-to-do andmotivating manner Thisisan integralpartofits UIandUX,asit believessimplicity iskeytoworkfloor engagement.
Healsonotesthat integrationswith Capptionsare endless."Our team gladly focuses on innovation and has developed a range of integrations with Capptions. So, this allows our clients a higher degree of flexibility and information exchange when it comes to the transfer and reporting of their data," heasserts.
Finally,andveryimportantly,Capptionsismorethanjusta teamofemployees.Itisafamilythatrevolvesaround safety,funandcommunity.Thisisevidentwithitscustomer service,demoanddiscoverycalls,andwithallitswater coolerconversations.Capptionswillbesuretoputasmile onyourface.
Talkingaboutthepandemic,Jonathanmentionsthatithas broughtuponamonumentalchangeinthe EHS/Compliancesectorasawarenessforhealthhasrisento levelsunseenbefore.Thismeantachangeinthedaily
operationsofsafetystaffonapersonalandprofessional level.
Capptionshastakentheinitiativetoproducecontentto indicatethischange,andhowthroughthischange, integratingacultureofsafetyintheworkplaceplaysa pivotalrole.Thisiscontentintermsofeducationalebooks andwebinarsonthebenefitsofgoingfull-outdigitalwhile keepinginlinewiththepandemic-relatedrulesand regulationsworldwide.Itsaimistoprogressatleastone percenteachdaytowardsbeingthemarketleaderinits industry
ThewayCapptionsdoesthatdailyisthroughempowering andeducatingitsownteamonwhat'shappeninginits industry,andencouragingthemcollectivelytoenquire abouthoweachofitsclientsaredoing.Thecompanyhas founditeffective asitisonly through:
(1)understanding andacceptingthat newchallengesand bottle-necksspring upwithtime(such asthechallenges thatthepandemic broughtalong).
(2)figuringoutthe growing/changing challengesofits clientsintheir respective industries
(3)attendingtothe(new)challengestheyfacethrough friendlycustomerserviceandimplementationofinnovative orwork-aroundmethodsinitsapp
Jonathanbelievesthatthroughtheaboveways,itcanbring uponthiswaveofleadershipandexpertisetohelpserveits clientsamidexpectedandunexpectedchallenges(suchas pandemics!).
"Capptions allows me to think in possibilities instead of limitations. The linear way of completing paper-based checklists and reports is not effective in supporting our people. Our crew and staff are goal driven people; they are
hard workers who take pride in getting the job done. Off course we all want to make sure we come home safely and try to reduce risks as far as possible, but long checklists and reports are not always seen as supporting in this process, in reality sometimes even seen as a burden. Safety Management can only be effective if you help people instead of making their life difficult. Capptions gives us the tool for this." -MarijnC.,CorporateHSEQManager
"Easy and user-friendly to use as an incident registration system, also in the field for floor workers. The advantage is that it can also be used as an app, even offline. Software can be adjusted as desired, just have a chat with the Capptions team, you will not be disappointed." -EmielG. QHSECoordinator
InJonathan'sopinion,thefutureofauditmanagement marketwouldbebuildingatemplatestorewhere-insafetyrelatedchecklistsandworkflowtemplatesarecreatedby partnerswhoareexpertsintheirrespectiveindustries. Capptionsisstrategizingtowardsthatbycreatinganewapp thatwillbelaunchedinthecomingmonths.Thefuture aspirationsofCapptionsaretoprogresstowardsbeingthe innovativemarketleaderintheGRC(Governance,Risk andCompliance)sector.Itistakingontheresponsibilityto leadtheGRCmarket,oneformatatime.
Capptions doesn't stand in your way. It doesn't force you to change your workow. It's built for doing your job, your way.
enabledealerstoself-auditandeliminatetheconventional approach.However,eachofthesebenefitsanddrawbacks comeswiththeuniquechallengeoftheautomotivesector
heearlyauditswerecarriedoutmanuallyby
Ttrainedstafftogainasnapshotoffinancedvehicles. Itwasfollowedwithpaperworkandthenreturned tothefunder'sheadquarters.Thisprocesshadmanyflaws: First–Thecostofexpensiveresourcesneededtotravelto severallocationstoundertaketheaudits.Second-The lengthygapsbetweenauditsarecarriedoutperiodically Third-Thedegradationoftheinformationbeforeitcanbe inputtofundersystems.
Autofinanceprovidershavestartedtoswitchtoadigitized processcarriedoutwithdealergroupstofindasolutionto this.ThistakesustoanothertermcalledInformedVehicle Acquisition.
AllthedatacollectedthroughaDigitalAuditingprocess nowcanbeeasilytransformedintorobustmanagement information.However,itisinvaluablewhereadetailed understandingofvehiclesturnsoverrapidlyandwiththe highestmarginwheneveressential.Effectivestock managementprovidesacontinualoverflowofeachdealer's portfolioandcreditrisk.Withthisinformation–both funderanddealerstockmanagementissuesarequickly highlightedandcanbeeffectivelyapplied.
Digitalauditingtoolsplayacrucialrolehereinmonitoring dealerfinanceportfoliosandmakingimportantdecisionson partners.Withtheavailabilityofthisdata,efficienciescan begainedthroughenhancedstockmanagement,anddigital Auditsolutionscansignificantlycontributetogrowth.
Additionally,recentdevelopmentsininventoryvehicle auditingaretheintroductionofArtificialIntelligenceand MachineLearning.Thebenefitofthesetechnologiesisthat itdetectspatternsacrosslargeamountsofdataandhelpsto findouttheactualinventoryandcurrentstandingofassets. Thisinformationbecomescrucialfordealershipsandtheir financialpartnersasitsupportstheriskmanagement processesandincreasesconfidenceinthenumberand currentstandingoftheactualassets.
Awiderangeoftechnology-baseddigitalauditsolutions hasbeenreleasedtofillthegapintherequirementsto
Barcode/QR Code:Barcodeisthemostbasiclevelof vehicleauditdigitalization,andthemostrecent development–isQRcodes.Itisbecomingapopular paymentmethodwithauniqueidentifyingtagandcanbe appliedtoanassetandscannedusingasmartphone.
NFC Tags:AnothermethodofdigitalauditusesNear-field Communicationtechnology.Itisthesametechnologyused incontactlesspaymentsystemsandworksbyapplyingthe NFCtagintheformofastickertothevehicle'swindscreen asitarrivesatthedealer.Thestickeristhenscannedto trackthevehicleaspartoftheauditingprocess.
Radio Frequency Identification:Furtherup,wehave (RFID)todetecttagsfrom4-5metersaway,asopposedto NearFieldCommunications,whichcanonlyseetags withinafewcentimeters.Thesesystemsuseascanning devicetocommunicatewithtagsbyusingdifferenttypesof radiowaves.RFIDtechnologyishelpfulinlarge-scale warehousing,wherehundredsofstoreditemscanbe scannedatatime.
Imaging Solutions:Advanceddigitalauditsolutionsuse imagingtechnologytoidentifyphysicalassetsattheexact timeandlocationusingthevehicle'sVIN.Withamobile device,thecar'sVINiscaptured.TheVINisthencrossverifiedwiththerecognitionsoftwaretoverifythatit matches.Thenthedigitalauditrecordisstampedwiththe locationalongwithtimestamps.Itcanbefollowedby additionalimagesthatcanberecordedtoidentifythe vehicle'scondition.
Weareinaworldwheretheindustryismovingtowards digitization,andorganizationsmustadaptquickly Andto staycompetitiveinthischanginglandscape,theautomotive industryneedstomakesurethatitsfundingpartnerscan offersolutionsandsupport.Althoughtheautomotive industryhasbeenslowerthanotherstoadoptdigitalization, theadoptionrateisgatheringpace.Theautomationindustry willsurviveandthrive,evenincompetitionfromdigital disruptors,andthemostagileorganizationswillbenefit accordingly
Digitaltransformationhaschangedtheway businessesfunction.Ithasoptimizedallthe businessprocessesandimprovedtheoverall efficiencyofthebusinesses.Byadoptingdigitalization, businesseshavereallygainedacompetitiveedgeandare reachingnewheights.
Moreover,thecovid-19pandemichasemphasizedtheneed fordigitalprocessesineverycorneroftheworld.The businesssystem,processes,andworkflowimprovements arepossibletoagreatextentwithdigitalservices.With digitalservices,benefitslikeenhanceddatacollection, strongerresourcemanagement,data-drivenbusiness decisions,bettercustomerexperience,improved collaborationandagility,andincreasedproductivityand profitabilityarepossible.Whatbusinessesarelookingforis companiesthatprovideinnovativesoftwaresolutionsand helpthemtransformdigitally
Tomeetthisneedofbusinesses,aFrenchcompany, Coppelisenteredthemarketwithitsinnovativesoftware solutions.Thecompanywassetupwithamissiontohelp itscustomersinthedigitaltransformationprocess,improve theirbusinessperformanceandguaranteethequalityof theirservices.
Coppelisofferseasy-to-useandadaptableAuditing solutions,“AuditTab”allowingactivitiesfollow-upand decision-makinginreal-time:Web-based,mobileapps& multi-language.
WeatInsightsSuccesscaughtupwithSamiDarouti,the CEOofCoppelis,tolearnmoreaboutthecompanyand howitishelpingotherbusinessesenhancetheir performance.
Below are the highlights of the interview: Describeyourtop-notchofferingsthataddresstheneed ofyourcustomers. Wehaveinitiallycreatedahighaddedvalueconsulting activitytosupportourcustomersintheorganizationoftheir projectsaswellasinthedecision-makinginvolvingthe performanceoftheirbusinessprocessandtheirinformation system.
Togofurtheraboutcustomersupport,wehavecreateda developmentservicetoprovidereadyforuseandadaptable digitalsolutions,basedoninnovationandMobile technology.Oursolutionsaredirectedtovariousmarkets suchasindustry,telecommunication,energy,andthe financialsector.
Whatmakesyourcompanyapreferredchoiceamong yourclienteleoverothercompetitors?
Wehelpourcustomerstoimprovetheirbusinessprocessup to40%byofferingautomationsothattheywillstopmanual dataprocessing.
Focusedontheuserexperience,oursolutioniseasytouse withthesimplegraphicalinterfaceusingmodernfriendly design,multi-languages,andusingnativemobileapps workingoffline.
AuditTabisbuiltusingthelatesttechnologiesthatmakeit veryeasytobeintegratedoradapted.
WearenotonlyofferinganAuditsolution,butweintegrate allthelifecycleofthebusinessprocess: -AssetsManagement, -Autocalculationofseverity,deadlines,costofnon-quality, -Reparationfollowup, -Maintenanceticketingsystem, -SLAintegration, ThencombinationofAuditTabwithourtwoothersolutions allowsustocoveranybusinessneed: -ActifReport:areportingtoolprovidingreal-timeupdates ofKPIsandMaps.
-ActifPlanner:Aprojectmanagementtoolwhereyoucan forecastplanning,allocatetaskstoresourcesandfollowup progressusingmobiledevices.
Fromabusinessleadershipperspective,whatisyour opinionontheimpactofthecurrentpandemiconthe ComplianceOperationssectorandtherelatedmarket? Theneedforacollaborativeandpaperlessprocesshasbeen talkedaboutformanyyears,butfeworganizationshave adoptedtheconceptandeliminatedpaperforgood. SincethestartoftheCOVID-19pandemic,many companieshaveacceleratedtheirdigitaltransformationto increaseproductivityandefficiencywhileworking remotely.
Describethevaluesthatdriveyourorganization. Coppelisisnotasimplesoftwareprovider;ourstrategyis focusedonthesatisfactionofclients.
Thisiswhywehelpourcustomersallalongthe implementationprocessbyofferingaddedvalueservicesto ensurethattheywillgetthebestbenefitfromit:training, usersupport,administration,integration,hosting,etc.
Withour“QuickSprint”offer,wearecommittedto implementingoursolutionforthefirstprojectin5days. Thisofferallowsourcustomerstoquicklyimplementand useoursolutiontotestortogetthefirstbenefit.
Whatareyourfutureaspirations?Wheredoyousee yourcompanyinthenextfiveyears? R&DteamsofCoppelisarealwaysworkingonimproving thesolution,addingnewfeaturesusingthelatest technologieslikeIoT,ArtificialIntelligence,Drones,or Robotic.
Wehavealsostartedtheinternationalexpansionofour companytocovermanyregionsbasedonlocalpartners.
“We have equipped several of our operational units with AuditTab solution, for carrying out quality controls in the context of fiber-optic network deployments. To date, users are fully satisfied, for reasons of ease of use, efficiency in the creation of reports and identification of anomalies, fluidity of exchanges with the various players and the realtime updates.” —ChristopheIachella,FTTxProject Manager,OrangeFrance
“We are using Audit Tab for many years now. It is very easy to use and offers high flexibility of customization. The integrated map view is very useful for field operations. The robust reporting tolls provides real time update, helps for managing the activity and decision making.” -Freddy Chauvet,Headofqualitycontrol-BureauVeritasFrance
Inthisfast-movingworld,frontlineworkersoften struggletokeepupwiththepaceandgettheirwork doneinashortamountoftime.Whentheseworkers areprovidedwiththerighttools,theycanmovemountains. ThisiswhatexactlyFORMbringstothetable.
FORMisamobiledigitalassistantforfrontlineteams. Foundedin2001,itserves1,300enterprisecustomersin 135countries.Itsfieldexecutionplatformguidesdaily tasks,boostscommunication,andgivesleadersreal-time intelligencetodrivetherightaction,everywhere.
Forover20years,thecompanyhasempoweredmobile workerswithintuitivetechnologysotheycanworkfaster, easier,andmoreefficiently.Itscloudsolutionsgiveleaders clearinsightsacrossdistributedlocationstomakedatadrivendecisionsquickly,drivetherightactioninthefield, andultimatelycreatevaluefortheenterprisebrandsit serves.Itssolutionsareusedtodriveoperational complianceinCPG,Retail,Restaurants&Hospitality, Facilities,Healthcare,andNaturalResourcessectors.
Inspiredbyitstop-notchplatform,weatInsightsSuccess gotintoconversationwithRyanLucas,theChiefRevenue OfficerofFORM,tolearnmoreaboutthecompanyand howithelpsorganizationsdriveoperationalcompliance.
Below are the highlights of the interview:
Describeyourtop-notchofferingsthataddresstheneed ofyourcustomers.
Ourlow-code/no-codeplatformisextremelyflexibleand enablesenterprisebusinessprocessesend-to-end. Configurabledatamodelsdrivedynamictaskdistribution anddatacollectionassignmentsbasedonourcustomers' organizationaldesign.Frontlineteamscollectdata, completetasks,captureandmarkupphotos,andare assignedworkflowsthatdriveoptimalactionusingthe FORMplatformonmobile.Asdataiscollectedandtasks arecompleted,teamscanbenchmarkandscorecardend users,locations,regions,andprogramswithcustommetrics fortheirbusinesstoensurekeyactivitiesarebeing performedcorrectlyandontime.
Whatmakesyourcompanyapreferredchoiceamong yourclienteleoverothercompetitors?
Firstisourdeepexpertiseinenablingoperational compliancearoundQA,QC,andRiskReductionprocesses forover20years.Second,theflexibilityandconfigurability ofourplatformisunparalleled,andasaresult,wereduce thetotalcostofownershipforourenterprisecustomers becausewecanbeusedacrossteamsinthebusiness.Last, ourintegrationswithothersystemsofrecordextendthe valueofexistingtechstackinvestmentsanddriveend-toenddataprocessesacrosssystems. Fromabusinessleadershipperspective,whatisyour
opinionontheimpactofthecurrentpandemiconthe ComplianceOperationssectorandtherelatedmarket?
Complianceoperationsteamshaveneededsolutionslike FORMtoreacttochangesinthemarketinreal-time, sometimessame-day,aspandemicconditionschange. Throughoutthepandemic,ourcustomershaveused FORM'ssolutionstomanagecomplexauditswithregional variancesforregulationsandkeeptheirfrontlineteamsand customerssafe.Havinganintuitivemobileexperienceto guideend-usersandevenconductauditsandinspections whilesometeammembershaveworkedremotelyhas allowedourcustomerstostaynimbleandguidetheir frontlineuserswithcontext,prioritization,and instruction—allinoneapp.Ourreportingcapabilityhas alsogiventeamsvitalinformationaboutwhereoutcomes areat-risksothattheycantakeimmediatecorrectiveaction.
Describethevaluesthatdriveyourorganization.
Inourjourneytocreatetheworld'sfirstDigitalAssistant fortheFrontline,we'vemadestrategicacquisitionsoffour best-in-breedtechnologiesforfieldexecutionoverthelast 18monthstogiveourcustomersthetopcapabilitiesteams needtoworksmarterinthefield,includingnewtechnology forfieldcommunications.Ourcompanyvaluesare:
CustomerFocus,Accountability,Innovation,Integrity,and Teamwork.Thecoreofeveryinteractionourteamhaswith customersandthemarketreflectsourcommitmenttodoing businesswiththesevalues.
Inyouropinion,whatcouldbethefutureoftheAudit ManagementmarketposttheCOVID-19pandemic? Andhowareyoustrategizingyourcompany's operationsforthatfuture?
Teamswillcontinuetoneedpointsolutionswhose capabilitiesreflectindustryexpertiseandareefficientfor ownersinthelineofbusinesstoadministerandthatalso meetthesecurityneedsofenterpriseIT.Insidethis ecosystem,appslikeFORMmustseamlesslyintegratewith largerenterpriseplatformstodriveend-to-enddata experiencesandbetterinsights.
Inwhatwayshaveyouoryourcompanycontributedto thecommunity?
Weproudlysupportthecommunitieswhereourteam membersworkandserve.Oneofmypersonalpassionsis ourworkwiththeFORMChildren'sFund,whichprovides life-savingmedicalservicesandsuppliestochildrenin Ukraine,manyofwhomareamongthemostvulnerablein
As the world's first Digital Assistant for the Frontline, our mission is to power the world's 2 billion mobile workers as they transform companies and industries for good.
“ “ “ “
theircommunitiesasorphansoryouthfromlow-income familiesfacingseverehealthcrises.
Whatareyourfutureaspirations?Wheredoyousee yourcompanyinthenextfiveyears?
Iseeourcompanycontinuingtohelpourcustomersreduce risk,increasecompliance,andgainacompetitiveadvantage inthemarketplacewithmobilesoftwarethat'seasyfortheir teamsinthefieldtouseandturnsthemintosuperheroeson thefrontline.
"Not only does this partnership streamline operations, but we're also excited to leverage the flexibility and value of the FORM platform to find new and interesting ways to communicate with Wendy's restaurant operators and affect change on a restaurant-by-restaurant basis. From there, we can dig deeper into the data to find even more ways to delight our customers." -Wendy's
"It's a solution our employees touch every day, prompting them through critical work that ensures consistent branding, training, and customer experience for our clients. The capabilities to create effective workflows, add logic, and pre-populate information based on location and
account information, all delivered in an easy-to-use, mobile-first app have made FORM a great fit for our data collection needs.”- Fortune500NaturalResources Company
"We've utilized other data collection tools in the past and always run into limitations on functionality. With FORM, we haven't run into something we wanted this software to help us do for our clients that it wasn't capable of doing. We are able to utilize FORM within our REP Solution to capture the insights that help our clients adjust their messaging, coverage, and approach for retail, rapidly and effectively." –MarketSource
Whenwasthelasttimeyoudidacomplete cybersecurityaudit?Ifithasbeenlonger, theriskofyoubeingavictimof cyberattacksishigher
Fororganizations,havinginformationsecuritypolicies andproceduresinplaceisnotenoughtoensurethattheir informationassetsarewellprotectedandsecured. Performingareviewandkeepingaregularcheckonthe effectivenessofsecuritymeasuresisalsoessentialto ensuretheirnetworks,systems,data,andcustomersare protectedfromtherisingtideofcybercrime.
Aninformationsecurityandprocessconsultingfirm, ShieldByteInfosec,hasgotitallcovered. ShieldByteInfosecwasfoundedwiththemissionto providethefinestservicesforcybersecurity,information security,anddataprivacy.Industryveteransstartedthe companytorenderafullspectrumofauditservicesto protectcriticalinformationagainstinternalandexternal threats.Thecompanyremainscommittedtoserving globalcorporationsacrossallindustries.
ShieldbyteInfosecwasfoundedbyVaishaliMutalik, havingmorethanthreedecadesofexperience.Sheisan expertininformationsecurityanddataprivacy frameworkandenforcementofITsecurityprocessesto buildcybersecuritystrategies&architectures. WeatInsightsSuccesscaughtupwithVaishaliMutalik,
theFounderandDirectorofShieldByteInfosec,to knowmoreaboutthecompany.
ShieldByteisengagedinensuringthesecurityof informationthroughavarietyofsecurityservices,thus helpingdetectandpreventtheftofinformationbyboth outsidersandinsiders.Itsprovenmethodologyprovides actionablestepsforensuringbetterinformationsecurity systems.Thecompanyprovidessolutionsthatenable confidentoversightandvalidationofauditreadinessfor internalpolicies,industry,orgovernmentregulations; andthesafekeepingofconfidentialinformation,trade secrets,intellectualproperty,criticalinfrastructure,and otherdigitally-managedassets.
AtShieldByte,webapplicationsecurityassessmentis designedtocontinuallymonitorwebsitesecurity,helping toidentifyandprotectagainstapplicationvulnerabilities.
Shieldbytehasbeenabletoleverageemerging technologieslikeAI,IoT,andautomationthathave producedunprecedentedopportunitiesinthemarket.
Alongwiththis,withextensiveresearch,thecompany hasbeenabletolaunchanauditplatformforthird-party vendorriskmanagemententitledShieldRiskAI.
ImplementationofAIandautomationhashelpedthe teamstobeabletohavecontroloftheclientdataand hence,isabletodetectanysecuritythreatatthevery beginning.
“ShieldRisk AI, a unified platform, simplifies Third-Party Vendor Assessment, vendor audit and due diligence. The platform conducts audits for diversified organizations to ensure the empanelment of complaint Vendors or Service providers,” assertsVaishali.
Duringitsyearsofoperations,ShieldBytehasbeenable togrowcontinuouslythroughembracingnewoptional technologiesandpossibilities.Thecompanyhasbeen abletosumupthecybersecurityfunctionsunderthree majorheadsofIdentify,Analyze,andComply.Theteam workswithanideologythatallowsittothinkof
technologyfromacybersecuritycontext.Sucha distinguishedprocessofworkinghasyieldedsuccessin preventingcyber-attacks.
ShieldByteInfosec,isanindustrypioneerwithover15 decadesofcumulativeexperienceinofferingtheirclients withbestcybersecuritysolutions.Thecompanyhas recognizedthedevelopmentofthetechnologicalaspects thathavedirectlyinterferedinthebusinessoperationsof clientcompanies.
“We availed audit services from ShieldByte Infosec, and we are truly amazed with the competence and professionalism.” —— MDIndiaHealthcareServices (TPA)Pvt.Ltd.
Vaishalimentionsthatthereisaprofoundimpactofthe pandemiconthecomplianceoperationssectorand relatedmarketheightenriskandcyber-attacks.Inthe post-COVID-19,thereisenhancedrequirementofIT securityauditforexistingemergingthreats.
ShieldByteInfosecisfocusingonstrategiesto leveragingtotheadvancedtechnicalapproachto expeditetheauditprocess.Besides,ithascontributedto thecommunitybybringingaradicalapproachto managingthird-partyvendorandsupplieraudits.
ShieldByteaimstobetheleadingglobalcompanyfor third-partyvendoraudits.Itsvisionistoexceedits client'sspecificandcustomizedsecurityneedsby deliveringthehighestqualityofprofessionalprivate securityservicesbasedontrustandconfidence.Itstrives toprovideimprovingqualityservicesthatwillexceed therequirementsofservicerecipientsandrespondtoits corporateresponsibilitytoitsclients,community,and employees.
We value quality partnerships, integrity, excep onal customer service, personal growth, and community leadership.
Lisa Dargan Director
Businessesworldwidefaceconstant challengesincounteringthethreatsof cyber-attacksthroughmalware,spam ware,orviruseswhichcancrippleorbring thebusinesstoastandstill.Today, businessesoperateine-businessmodels, withagrowingpercentageoftransactionsmadeviathe internet,extranets,virtualprivatenetworks,andcloud platforms.Therehasbeenariseincyber-attacksinsuch complexe-businessframeworks,whichhasdrivenaneedto integratesecuritywithoperationalandenterpriserisk management.Tohelporganisationsassessandmitigate risks,URMConsultingServicesLtd(URM)hasbuiltits reputationondeliveringhighquality,tailoredandcosteffectiveinformationsecurity-relatedservices.URMis drivenfirstandforemostbyquality,underpinnedby transparency,honesty,andintegrity,helpingitgrow organicallyandsteadilysinceitsinceptionin2005.
LisaDargan,DirectoratURM,sharedtheessential highlightsofURM'scriticalofferings,including consultancy,auditing,penetrationtesting,trainingand supplyofproducts.
URMdeliversconsultancy,auditing,andtraining servicestoorganisationsfromallsectorsandofall sizesintheareasofinformationsecurity,risk management,dataprotectionandbusiness continuity Thecompanyhasbuiltitsreputationin deliveringhighquality,tailoredandcost-effective services.
Throughconsultancy,auditing,andtrainingservices, URM'smissionistoassistorganisationstoachievethe optimumlevelsofinformationsecurity,dataprotection,and businesscontinuitythatarecommensuratewiththeir businessobjectivesandcultureandmeetinternational standardsandlegislation.
LisamentionsthatURMdevelopeditsparticularnicheasa governance,riskandcompliance(GRC)consultancyin assistingorganisationstomeettherequirementsof internationalmanagementsystemstandards,mostnotably ISO27001,ISO27701andISO22301.TheseStandardsare basedonthePlan-Do-Check-Act(PDCA)continuous improvementmodel,whereauditingplaysakeyandcentral role.
URM's auditors are also renowned for applying a pragmatic, businessbased approach to conducting audits.
URMisalsoaspecialistPaymentCardIndustryQualified SecurityAssessorCompany(PCIQSA)andacertification bodyassessoraspartoftheUKGovernment-backedCyber EssentialsScheme.
URMoffersarangeofauditingservicestoassist organisationscomplyandcertifywithinternational standardssuchasISO27001,theStandardforInformation SecurityManagement.URMdeliversthreeprimary auditingservicestotheseclients.Thefirstoneiswhere URMactsasinternalauditorsforclientswhereitcan deliverthewholeofanauditprogrammeorindividual auditsonprocessesorspecificcontrols.Thesecond offering,Lisaadded,involvesURMtrainingandupskilling appropriateindividualswithintheclient'sorganizationto conductinternalaudits.Typically,itisundertakeneither throughtrainingorbyshadowingURM'sauditorandthen switchingroles. ThefinalserviceinvolvesURM conductingthird-partyauditsforclients,mosttypicallyof theirsuppliers.
URMhasdevelopedanddelivereda5-dayPractitioner CertificateinInformationSecurityAuditing(PCISA) coursetosupportthis.Itisaimedatthoseseekingto enhancetheirauditingskillsandtheabilitytoapplyamore formalapproachtotheplanningofauditsandtheoverall
auditprogramme,andtheexecutionofinformationsecurity auditsandauditreporting.
Apartfromthegeneralmanagementsystemofferings,URM isaspecialistPCIQSAwhereURM'steamofqualified QSAsassessesmerchantsandserviceprovidersregarding paymentcardprocessing.
AnotherareaofauditingspecialismistheUKGovernmentbackedCyberEssentialsscheme,whereURM,asa certificationbody,assessesorganisationsagainst5basic cybersecuritycontrolareas.
URM'ssuccesshasbeenfoundedontheexpertiseandthe experienceoftheirconsultants.Alloftheirconsultantsare subjectmatterexpertsintheirchosenareasofspecialism, e.g.,ISO27001,PCIDSS,SOCorCyberEssentials. Typically,theirconsultantshaveworkedintheirrespective fieldsforapproximately10yearsandhavegarnered valuableexperienceworkingbothasimplementersand auditors.Allholdarangeofauditingqualificationssuchas theCertifiedInformationSystemsAuditor(CISA),ISO 27001LeadAuditorandPaymentCardIndustryQualified SecurityAssessor(PCIQSA).
Lisasaidthatapartfromthetechnicalskills,allauditors possesstheinterpersonalskillsnecessarytoextractthe
maximuminformationfrominterviewees.URM'sauditors arealsorenownedforapplyingapragmatic,business-based approachtoconductingaudits.
URM’sestablishedandprovenauditmethodologyanalyses clientrequirementsandensuresthatalloutputsproduced fromauditsareaccurateandrepeatable.
“Withoutadoubt,URMhelpedustoachieveourplanned objectivesalotsoonerthanexpected.Theengagementwas ahugesuccessandcouldn'thavegoneanybetter"-UK Mail
"WehavebeenapartnerwithURMConsultingformany years.Theyoffergreatserviceandareateamofreal expertsinallthingscybersecurity."-CambridgeSupport
Withworkforcesrequiredtoworkfromhomeduetothe Pandemic,theComplianceOperationsSectorhasbeen forcedintonewwaysofworking. Likemanyauditing organisations,URMwasrequiredtoadapttothesituation
anddeliverauditsremotelyusingtoolssuchasZoomand MicrosoftTeams. Incontrast,URMauditors'overriding preferenceistodeliverauditsface-to-facefromaquality perspective,whilstacknowledgingthatremoteauditscanbe effectiveforcertaintypesofaudits,e.g.,documentationand evidentialrecordsauditsorauditsoncloud-based organisations.
Lisaadds, "There cannot be any substitute for being on site when conducting physical audits, witnessing processes and controls first-hand or auditing the understanding of a random selection of users."
Asindustrymovestowardsmorehybridworkingpatterns, URM’sstrategyisfocusedonflexibilityandresponsiveness tomeetchangingbusinessandclientneedsandproviding value-addedandqualityauditservices.AsLisaexplains“A number of our clients no longer have physical sites and nearly all have adopted some element of remote working. As such it is essential our auditing services match our clients way of working”
Intermsofthebusinesscommunity,URMbelievesthatits greatestcontributionliesinitsknowledge-sharing philosophy,whereitoffersmentoringservices,and5-day trainingcourse,whichhashelpedraisethequalityof auditingininformationsecurity.
Intermsofthelocalandnationalcommunity,URMhas beenanactivesupporteroftheTrussellTrust,whereit contributesrequestedfoodandnon-fooditemstofood banksnationally. URMhasalsobeenastrongsupporterof Kickstartapprenticeschemesandrecruitslocallywherever itcan.
LisarevealsthatURMhasachievedconsistentandorganic growthbasedonitsreputationfordeliveringhighquality andcost-effectiveauditingservices.Lisaconcludes,“Whilst we have diligently built an unrivalled reputation over 17 years, we are determined not to rest on our laurels and aspire to continue to evolve our auditing services, responding to new opportunities and further improve the quality of what we do.”
