TOP 10 INSPIRING BUSINESS LEADERS MAKING A DIFFERENCE 2022
March Issue: 23 2022
Cri cal Mindset Comprehending the Leadership Mindset for the 21st Century Treading New Ground Social Entrepreneurship and A New Paradigm for Business Leadership
Preeti
Krishnan Powering Reliabilities in the FinTech Space
TOP 10 INSPIRING BUSINESS LEADERS MAKING A DIFFERENCE 2022
March Issue: 23 2022
I
Trailblazing Leadership, Inspiring Businesses deation, Innovation, and Inspiration have been among the most favored trio of entrepreneurs worldwide.
Furthering the journey of ideation, Innovation and inspiration, it is best to refer to Steve Jobs and his saying, "My job is not to be easy on people; my job is to make them better." Ideating this thought definitely ushers inspiration in every individual but is it easy enough to utilize the sheer spring of inspiration and excel in the current cutthroat competition?
Preeti
Krishnan Powering Reliabilities in the FinTech Space
Dwelling on such an instigating inquiry, you would land on the solution that Innovation can help us move forward! Once known to be the go-to-recipe of a successful business, Innovation has found its space at the forefront of technological leadership and is exemplifying its benefits in the global business space. Today, if one scouts into the business world, it is easily noticed that business leaders are judiciously
utilizing technology with leadership skills while propelling businesses to unimagined heights. But ever imagined stepping into the shoes of a business leader who invests sleepless nights into the intense workflow, digs deep into the corporate hurdles, scouts for technological support, and rises with a successful outcome! Such a solution not only revamps the business market but also facilitates a socio-economic solution that disrupts the entire business market with technological marvels. Such inspiring stories help us introspect the life of business leaders who have weathered the storm and are standing like an enlightened guiding light for the world. This has a multitude of benefits. It not only helps understand the socioeconomic struggles but also gives a roadmap of how a business corporate should visualize a business market. Transgressing such commitment of business leaders to
bolster inspiration among the entrepreneurs and business corporates is our new edition, "Top 10 Inspiring Business Leaders Making Difference 2022.” While you scroll through the inspiring stories, make sure to read the insightful articles crafted by our in-house editorial team. I hope you have an inspiring and happy read! - Bhushan Bhad
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Preeti
Krishnan Powering Reliabilities in the FinTech Space
Articles 18
32
Cri cal Mindset
Treading New Ground
Comprehending the Leadership Mindset for the 21st Century
Social Entrepreneurship and A New Paradigm for Business Leadership
Helen Child Driving the Transforma ve Wheel with the Open Banking Excellence
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Michael Collura Providing Helping Hands to the Society
22
Rohit Garg Creator of A Virtual Queue Management Solu on to Save Time and Resources
26
Vladimer Botsvadze Scaling Companies with Digital Transforma on
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Editor-in-Chief Sumita Sarkar Senior Editor Anish Miller Managing Editor Bhushan Bhad Assisting Editors Trishika, Shrutika Visualiser David King Art & Design Head Rohil Shinganapurkar Co-designer Paul Belin Art & Design Assistant Mrunalinee Deshmukh Business Development Manager Sherin Rodricks Marketing Manager Joseph D'souza Business Development Executives Kelly, David Sales Executives Mark, Alice Technical Head Jacob Smile Assistant Technical Head Amar Sawant Technical Consultants Prachi, Rajeshwari Digital Marketing Manager Alina Sege Assistant Digital Marketing Manager Renuka Kulkarni SME-SMO Executive Gemson Research Analyst Eric Smith Circulation Manager Tanaji Fartade sales@insightssuccess.com
March, 2022 Corporate Ofce Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-859-2600 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com
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Company Name
Featuring
Brief
Qwaiting qwaiting.com
Rohit Garg (Co-founder and CEO)
Qwaiting reduce customer queue time, increase staff productivity and deliver a delightful customer experience. It provides solutions for every business size
DailyPay, Inc. dailypay.com
Preeti Krishnan VP, Strategic Business Operations
DailyPay, powered by its industry-leading technology platform, is on a mission to build a new financial system. Partnering with America’s best-in-class employers, including Dollar Tree, Adecco and Berkshire Hathaway, DailyPay is the recognized gold-standard in on-demand pay
Nezha Hayat President
AMMC, acting as the Financial Market Authority, was established by “Dahir”, (Royal Decree), establishing Law No. 1-13-21 bearing Law No.43-12 and whose mission is to ensure the protection of savings invested in financial instruments; equal treatment of investors, transparency and integrity of the capital market and of the investors information.
AMMC ammc.ma
Digital transformation and Vladimer Botsvadze social media influencer Advisory board member vladimerbotsvadze.com
Vladimer Botsvadze is a globally renowned, award-winning digital marketing influencer, leading social media strategist, keynote speaker, professor, consultant, trainer, coach and mentor.
EDF edf.fr
Valerie Levkov SENIOR VP
EDF is building a CO2 -neutral energy future , reconciling the preservation of the planet, well-being and developmentwith its innovative solutions and services.
FirstRand firstrand.co.za
Mary Vilakazi CEO
FirstRand Limited is one of the largest financial institutions in Africa by market capitalisation. In addition to South Africa, the group operates in nine key African markets, the UK and India.
Globacom bella-disu.com
Bella Disu Executive Vice Chairman
Globacom provides world class cutting edge technology and designs telecom solutions to suite the needs of various public group, irrespective of size. It revolutionized the telecoms industry by being the First to introduce the per second billing option and 4G service.
In Home Personal Services ihps.com
Michael Collura Founder, President
In Home Personal Services brings a unique approach to caregiving—one that takes the “senior” out of “senior care”—and allows us to see amazing people who are beautiful in every way no matter what age
Open Banking Excellence openbankingexcellence.org
Helen Child Co-founder
Open Banking Excellence (OBE) is the world’s leading community of Open Banking and Open Finance pioneers from the breadth of financial services, including FinTechs, Banks, Regulators and BigTechs, that gather to learn, share stories, spark debate and, importantly, collaborate.
Tugendhaft Wapnick Banchetti & Partners twb.co.za
Sharon Wapnick CEO
Tugendhaft Wapnick Banchetti and Partners* is a leading South African boutique corporate and commercial law firm, centrally situated in the economic hub of Sandton's CBD.
Top 10 Inspiring Business Leaders Making a Difference 2022
Preeti
Krishnan Powering Reliabilities in the FinTech Space
,,
DailyPay has been rapidly expanding these past six years, and Preeti is quite excited to continue to take part in DailyPay's growth.
Pree Krishnan Vice President, Strategic Business Opera ons
Historically, as technology evolved, the banking industry always kept pace in integrating those new technologies in order to better serve their customers. But all of that changed during the financial crisis of 2008. During the crisis, banks were focused on dealing with new rules, regulatory requirements and fines imposed on them. Innovation became a distant priority. But in the same duration, some of the most game-changing technological innovations evolved. We were introduced to new platforms and products that changed the way we lived our lives, from the iPhone to Airbnb to Uber to Seamless. They quickly became integrated into our day-to-day experience. Consumers began to expect more from their financial institutions. A gap was created between 'what your banks offer you' and what you as a customer came to expect from a user experience and convenience perspective. That 'gap' is what the FinTech industry is focused on capturing right now. However, the gap was so large that even non-traditional banking players decided to join in and take advantage of it, primarily, technology firms. And the rest is history. It is a new world we are living in today. This new world needs new-age leadership that can bridge the gap and create advanced solutions. These kinds of leaders aren't built overnight. Great leaders develop through a never-ending process of self-study, education, and experience combined with internal willpower and desire. All these qualities, and many more, can be attributed to the Vice President of Business Operations at DailyPay– Preeti Krishnan. Prior to joining DailyPay, Preeti Krishnan was working as an attorney. Although she enjoyed the intellectual stimulation and the professional experience gained working in law, she wanted to dip her toes into more operationally focused projects where she could be part of the entire process.
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e stepped into a new world in 2014. It happened without fanfare, without a TV mention, without a Wall Street jump, and it didn't even trend on Twitter. But for the first time in history, card and contactless payments surpassed cash transactions.
Joining DailyPay has been a rewarding journey that has not only challenged me to think outside the box but also has molded my career.
Coincidentally, Preeti stumbled across a LinkedIn post from Jason Lee, DailyPay's Founder and CEO, to join as DailyPay's first Chief of Staff. DailyPay's mission to create a new financial system to help the everyday working American piqued her interest, and she jumped at the opportunity. “Joining DailyPay has been a rewarding journey that has not only challenged me to think outside the box but also has molded my career,” recounted Preeti. “As the current Vice President of Business Operations at DailyPay, I have my hands in various company-wide operations from structuring a clear product 'go-to-market framework' to drive value to all internal and external stakeholders to strategically thinking of new ideas to increase revenue,” she added. DailyPay – The Industry Dominator DailyPay works with enterprises and Fortune 500 companies in just about every industry, from healthcare to restaurants. Through its massive data network, proprietary funding model, and connections into over 6,000 endpoints in the banking system, DailyPay is continually working hard to ensure that money is always in the right place at the right time for employers, merchants, and financial institutions. DailyPay's Pay Balance, a first-of-its-kind technology that revolutionizes the experience of pay by changing the way employees access their money, has been instrumental in building a new financial system that reaches more
employers and employees. DailyPay users have been able to pay over 17 million bills on time over the last few years alone and over 50 million transfers were paid out. Knowing the potential of their platform, the DailyPay team expanded Pay Balance to the banking industry by introducing the DailyPay Marketplace. The DailyPay Marketplace provides banks, FinTechs, and all types of financial services providers to participate in the on-demand pay movement for the first time. By partnering with DailyPay via the Marketplace, DailyPay clients will gain access to DailyPay's proprietary ondemand pay capabilities at the intersection of payroll and banking. This includes DailyPay's flagship products that give employees access to earned pay prior to payday and the entire suite of DailyPay capabilities. Riding the Tech Wave Six years ago, offering employees access to their earned pay daily was unfathomable. There was no technology set in place to turn this into a reality nor were there any guidelines to create a solution. Fast forward to 2021, millions of employees now have access to their earned pay at any time from anywhere with DailyPay. DailyPay has improved employees' lives and transformed pay into a unique experience. To combat the mass labor shortages negatively affecting businesses and the economy, businesses have partnered with DailyPay, boosting recruitment and retention.
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DailyPay is already transforming the nancial system and in a couple of years, Preeti expects more companies to adapt DailyPay and for daily access to the platform to be the norm.
“We've advanced from cash to cheques, online bank accounts, direct deposits, credit cards, on-demand pay, and much more simply because of technology. So, expect more technologies and services in the finance sector and for them to become part of our daily lives,” remarked Preeti. The Pandemic Dictate
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DailyPay is one technology company that has positively impacted the economy and transformed how individuals receive their pay. DailyPay is normalizing having access to one's pay and creating an efficient workforce and pay system. The advancement of technology and increased usage of technology open more doors for creativity.
DailyPay is one technology company that has positively impacted the economy and transformed how individuals receive their pay.
DailyPay considers the safety of its employees as its number one priority. Preeti's team invested in additional technologies so that every employee would be connected to the larger body while working remotely. Even after opening the office doors, they set in place safety protocols such as social distancing and hand sanitizers around the workplace.
To Infinity and Beyond…
Explaining the pandemic effect on DailyPay, Preeti Krishnan explained, “While many businesses suffered economic losses due to the pandemic, DailyPay saw significant engagement and partnerships form during this period. With proven studies of DailyPay improving retention rates, employees' lives, and additional positive benefits, many companies were knocking on our doors for a DailyPay solution. When we encountered challenges, we strategically pivoted to ensure that our business kept running smoothly.”
Preeti envisions herself as an excelling working mom who is successful at home and at work, and on that note, Preeti remarked – “Wherever I am, I envision myself to be a leader that invests in my team and develops operation strategies to help companies better manage their staff, finances, and relationships. Data and processes have always excited me and working at DailyPay has encouraged me to think and execute with a big mindset. I plan to continue to execute strategic, data-driven action steps that contribute to a company's growth framework.”
The Neoteric Voice of DailyPay
DailyPay has been rapidly expanding these past six years and Preeti is quite excited to continue to take part in DailyPay's growth. The company already serves millions of people and partners with 80% of the Fortune 200 companies that offer on-demand pay.
Diversity and inclusion are at the core of DailyPay's values and have been instilled into the company culture since the beginning. DailyWomen, DailyPay's women-centric employee resource group, was formed in the first year of our company's founding. Over the years, this group has grown tremendously and has been instrumental in creating the next generation of leaders in the fintech industry. According to a survey conducted by DailyPay, 63% of survey respondents agreed that having female leaders in a company was good for business, and 53% indicated that having women in leadership positions makes a company better positioned to relate to customers. Diversity and inclusion in the workplace are a must-have, and leaders should put in the effort to create a supportive environment.
DailyPay is already transforming the financial system, and in a couple of years, Preeti expects more companies to adapt DailyPay and for daily access to the platform to be the norm. To support its clients and their employees, DailyPay has been investing resources into developing new solutions to create an even more holistic financial system for everyone. So, be on the lookout in 2022 for some new inventions!
Helen Child
Founder Open Banking Exellence
Driving the Transformative Wheel with the Open Banking Excellence
www.insightssuccess.com
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Top 10 Inspiring Business Leaders Making a Difference 2022
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he Open Banking model has brought extraordinary change to almost every industry. Each year we see new inventions happening in the banking sector with the help of technologically enabled third parties. The concept has enabled banking and other industries to thrive, and the possibilities of its expansion are vast. Through expert discussions and brainstorming, it is possible to accelerate the adoption of smart innovations using Open Banking. The innovation drive is sped up by futuristic business leader Helen Child (Founder) through her community platform called Open Banking Excellence (OBE). OBE has facilitated professional experts from banking, fintech, regulators, BigTechs, and stakeholders from various industries to come together on one platform to learn, share stories, spark debate, and, importantly, collaborate. OBE is a well-established and trusted community of people with the goal of raising awareness about how making bank data accessible to third parties would benefit customers. The community also has PR connections with various prestigious media houses, so your work can be highlighted through OBE. In an interview with Insights Success, Helen shared details about her journey of founding OBE. And, she also spoke about how the community is proactively contributing to the development in finance management in various sectors. Below are the highlights of the interview: Helen, please give us a brief overview of your journey as the Founder of Open Banking Excellence. The story of Open Banking Excellence (OBE) began at a networking event sponsored by Fintech Scotland. Men in kilts were serving warm wine to 38 fintech pioneers, and I found myself talking to people whose ideas and passion really excited me. It became clear to me that Open Banking was the future. I was asked to gather everyone together to share more stories and learnings - which I did. Now we are a global community of more than 15,000 people. The role of OBE is to bring together banks, fintech, regulators, and other industry stakeholders to learn, share stories, debate, and - above all – collaborate. We started in the UK but are now going global and have recently expanded into Brazil.
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OBE is a global centre of community and knowledge, driving change in Open Banking and Finance.
In September 2021, we introduced the world to our Brazilian familia at a campfire featuring a panel of experts made up of representatives from OBIE, Accenture, Banco Central Do Brasil, the Department of International Trade and others. I am really proud of the success of OBE in Brazil, particularly because until we started working there, I had never set foot in the country. It is a truly wonderful place with a very exciting ecosystem. The UK was a launchpad for Open Banking and it is inspiring to see other countries building their own blueprints and driving the sector forward. Tell us more about your company its vision, and the key aspects of its stronghold in the Open Finance and Open Banking space. At OBE, we believe that working collaboratively gives us a much stronger voice. We exist to enable collaboration and the exchange of ideas. We are also behind some of the biggest global stories in fintech. We are at the heart of the world's Open Banking community and enjoy a strong relationship with the journalists covering the latest trends and developments. As an authoritative voice within our community, each month, OBE engages with key industry leaders within our global community at our Campfires. This allows pioneers to share lessons they learned whilst navigating roadblocks fuelling innovation, grapple with new ideas and collaborate on solving industry challenges. We recently published our first Megatrends report for Open Banking and Open Finance, which featured contributions
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from more than 30 industry pioneers. This report is a unique snapshot of the industry's trajectory, providing a briefing on the state of play and setting out predictions on what will happen over the next game-changing year. The OBE website also hosts blogs written by industry leaders, which are designed to educate the media and our audience of Open Banking and Finance pioneers. This ranges from a Back-to-Basics series that is an introduction to the topics right up to in-depth, technical reports written for an expert audience. Everyone is welcome in the OBE family! Our mission is to create exceptional platforms and content that promotes knowledge sharing, new thinking, and partnerships within the industry – catalysing the adoption of Open Finance and data for better financial inclusion worldwide. We empower our community to connect, collaborate, and innovate, maximising their impact and growth in our sector. What are the core values upon which your company is built? We seek "red-hot relevance" and lead change within our sector. OBE is inclusive, committed, focused, and responsible. We are mindful, authentic, and trustworthy, with a purpose in everything we do. We believe in shining the spotlight on others. Passing the mic is in our DNA. We have always believed that financial exclusion is a fundamental challenge that needs to be tackled by the wider fintech sector if it wants to evolve further in the next decade and be seen as a key enabler for lower-income people. After all, as we heard at a Campfire in 2021, open data includes us all. OBE is also committed to sustainability. This means we work to offset our own carbon footprint by working with Lune. But we also allow the Open Banking community to discuss best practices and share ideas on how to build a greener industry. At a Campfire last year, we discussed successes in ESG and explored green initiatives in Open Banking and Finance. It really does pay to go green, and we are honoured to be working with pioneers who are working on the sustainable future of finance. Diversity is embedded at the heart of everything we do. Our
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community is global, and we invite pioneers from across the planet to join the conversation. We are also passionate about supporting female talent. There are some incredible female leaders and pioneers working in the Open Banking space. We shout about their work and give them a space to share their stories, learnings, and innovative ideas. Within OBE, we are proud to have a team made up of inspirational women and men who are working to share the growth trajectory of the community. OBE is a global centre of community and knowledge, driving change in Open Banking and Finance. Diversity is a powerful enabler of this mission. As an established industry leader, what would be your advice to the budding entrepreneurs and enthusiasts aspiring to venture into the financial services sector? We are inspired by a quote from Lord Richard Dannatt, who said: "Aim high, be the best, courage is key." Collaboration is fundamental to entrepreneurship and innovation. When you reach out to others, you genuinely never know what could happen. Remember to have boatloads of fun along the way! How do you envision further strengthening Open Banking Excellence's stronghold in 2022 and beyond? OBE is behind some of the biggest global stories in fintech. We are at the heart of the world's Open Banking community and enjoy a strong relationship with the journalists covering the latest trends and developments. There are now over five million active Open Banking users in the UK alone, and our sector's global footprint is rapidly growing. In April, we will launch The OBE Constellation, a valuable resource for our friends in the media as they navigate the sector. OBE is also creating the Global Open Finance Index, an industry benchmark, through collaboration with partners including Accenture, the Department of International Trade (DIT), and the World Bank. This index will act as a beacon for anyone who has an interest in Open Finance and will be updated annually, setting up authentic benchmark referred to by regulators, industry bodies, governments, fintechs, financial institutions, academia, VCs, and more. We will continue to build our presence in the Brazilian Familia and are launching in another geographical area soon.
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Testaments of Effectiveness "Working with OBE has supported Mastercard's ambi on to be er engage the Open Finance community and be at the forefront of conversa on and change within the industry." Jim Wadsworth, SVP, Open Banking Mastercard "Open Banking Excellence is about community conversa on, contribu on and excep onal content." Graham Cressy, Manager, Accenture "OBE has supported our efforts at the office of the Small Business Commissioner (OSBC) by highligh ng the issues through its PR efforts, securing coverage in the fintech and broadsheet press." Liz Barclay, Small Business Commissioner
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Comprehending the Leadership Mindset for the21st
Century
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he 21st century saw a never-before-seen transformation in business operations worldwide. Businesses have become dynamic, disruptive, and ever-evolving. To manage today's businesses, leaders have to have an adaptive mindset all the time. It is a tried and tested fact that the same approach cannot solve business problems all the time. If leaders are unwilling to change their tactics as time passes, the business will almost certainly stagnate. Along with the time constraints, the business keeps changing. Leaders have to always look for ways to make business operations better by tackling every minor to a major issue that exists. While technology has empowered leaders to simplify business processes, it has also brought many tests for them to deal with every day. Below are some approaches which could help one to develop a mindset to better deal with the leadership challenges of the 21st century. Adaptability and Agility The 21st century is full of disruptions. One cannot be certain about the things that are workable today and can work tomorrow. This is majorly caused by technology and globalized consumer market. One can never know from which corner of the world their next competition will emerge. In such a situation, it is important for leaders to adapt to the agile approach in business. S/he has to be ready to catch the
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opportunities within the markets quickly before anyone else does. Having a brilliant strategy is one thing, but applying it at the right time and at the right place requires alertness and agility to quickly adapt. A Technology-friendly Mindset There is no better option than technology. If one wants to thrive in their business, implementing the best tech solutions is the most viable option. Advanced technologies like Machine Learning, Artificial Intelligence, Cloud Computing, AR/VR, and many more are causing disruptions in the corporate world. A leader must be enthusiastic about adopting newer and smarter technology solutions to the organization's operations. This will assist one in effectively motivating other colleagues to see the benefits of integrating technology into work operations. Also, having an enthusiasm for technology will inspire one to more actively look for the different technological advancements that are happening globally and adapt to them to have an edge over other competitors. A Focused Growth Strategy Due to rising uncertainties worldwide, it has become very easy to get diverted or distracted from business goals these days. There are many external and internal factors that can distract leaders from keeping the business on the path of growth.
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Cri cal Mindset
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Corporate leaders must be able to follow focused growth plans in order to avoid being deterred from expansion plans. One has to learn to figure out the unnecessary distractions that can cause the diversions beforehand and fix them before they become major issues. The best way to deal with such issues is to have a balanced approach to the short-term and long-term goals of the company. Keeping balanced strategies will help leaders to show resilience in pursuing their plans no matter what. Empowering The Team Human resources are one of the most important aspects of any company. Nowadays, employees need to be worked on at individual and group levels to keep them motivated and focused on the company's goals. Leaders need to approach every employee as a colleague. The co-working atmosphere can help in boosting the morale of employees.
important today to be able to take risks. If one has the courage to explore the unknown paths, one can find gold if the plan succeeds, otherwise, the experience that is gained can always be used for future assessment processes. Furthermore, today's leaders face the delicate task of making every teammate feel valued and worked on in order to help them reach their full potential. In addition, leaders will have to be enthusiastic about contributing to social causes to portray the organization as a socially aware establishment. Overall, it is important for today's corporate leaders to have a growth mindset to carry on their leadership ventures more passionately. - Vishal Golekar
Research shows that millennials form the largest group in the global workforce. They demand more flexibility and control over their careers. Leaders today need to understand this mindset shift. It is the responsibility of leaders these days to make employees feel that they are valued. Social Awareness It is well understood that today, every business needs to maintain its positive brand reputation in the consumer markets. This is why business leaders today must keep in mind social implications while making strategies and decisions. Factors like sustainability, health initiatives, and inclusiveness can give a business a good reputation. On the other hand, if they are overlooked, then there are chances of getting the business called out on public platforms, resulting in damage to the brand image. Leaders must understand social issues and work to develop business strategies that will benefit society in both direct and indirect ways. In Summation The 21st century is filled with opportunities and challenges. Leaders with a can-do attitude and an aptitude for technology can put their best foot forward. Also, it is
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Michael Collura
CEO and Founder In Home Personal Servies
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Top 10 Inspiring Business Leaders Making a Difference 2022
Providing Helping Hands to the Society
T
person.
he best thing one can do is to care for someone else. Helping one person might not change the world, but it can change the world of that one
Healthcare is the most vital industry in the world. In a world where various types of diseases and viruses are present and yet to be discovered, living a healthy life is a tough task. Anyone and anytime will require to take care, stay with the individual as a helping hand, or just be present for any emergencies. An inspiring individual living in the United States realized this at a very young age. Michael Collura, CEO and Founder of In Home Personal Services, started an organization in 2004 that provides non-medical personal home care to their clients. They serve care such as Emergency home care, Live-in care, Hygiene care, Companion care, Parkinson's care, Overnight care, and many more. This US-based organization has been serving its clients for over 18 years with the help of a great team. Michael is very fond of his teammates and the workers who gave the organization loyalty, service, and growth over the years. Helping people is the main motive and the real essence of the organization. In Home Personal Services provides highquality in-home care and helps seniors with determination, focus, and beliefs. The training that the team of caregivers receives ensures anticipation of the needs of every different individual. Inhome care work does not have any time limit on its services; the team and leaders work 24/7 to give the best service to meet the needs and expectations of clients. Even building relationships with the clients and their families is important. Pillars of the company In Home Personal Services has the caregivers, the leaders, and the happy clients that are the pillars of the company.
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The organization believes in serving care more passionately and with more dedication. This helps the company to grow on a trust level than the financial level. Michael feels that if anyone is entering this business to seek only financial growth, then it will be the wrong choice. The healthcare industry needs organizations to help people and improve healthcare facilities all over the globe that In Home Personal Service has. First Leader and Director of Service When the organization started in 2004, Ephraim was appointed as the person to lead it. He is still with the brand today, and like many others, he has been promoted through the ranks many times. The Caregiver Placement team is one of the teams that support the company and the entire nationwide franchise system that leads by him. Many of our caregivers from those early days still reach out to him, as he has instilled a sense of loyalty and dedication in the team around him that has been quite unique and unmatched by others in similar roles within the brand's history. Team Jennifer Jennifer Fischer and Jennifer Schmidt are 'Team Jennifer' in the organization. They have been with the brand for many years, and they have built our reputation throughout the market. These are two individuals cut from the same cloth in that they are professional, compassionate, and dedicated to the mission of quality care to those that trust us. Two
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professional leaders that have built the brand and its operation for us all. Both are originals with the organization. Both have received numerous promotions during their tenure with the organization. Today, they run the In Home Personal Services brand and company-owned franchise units here in the U.S. and all their support operations nationwide. The impact of In Home Personal Services is because of them. Pandemic Effect on Services COVID-19 was a major disruption. There is no denying the terrible reality it has brought to society. Another reality is the fact that their team never backed down or walked away during this pandemic. Heroes come in all forms. With all sincerity, their caregivers, aides, and field staff that were there face-to-face with those that trusted to care for them did not waver in that commitment.
Jennifers have the most positive feedback within the organization and from the clients. Best of all, both are part of the support team training new franchisees joining the system. You get to learn from the very best who do this every day! Opinion on Healthcare Technology Technology is important, but innovation in care matters when it is compassionate and there is a true understanding of the needs of others. No technology will replace that. That is why they train their team differently. Both Lovely Ranoa and Star Ewell are two such individuals here on this team who have developed and ensured that compassionate and empathetic care is what they teach, so their caregivers understand what it is like to be cared for. This produces better quality caregivers, and these two ladies have built, from the ground up, a unique training system for our brand. Both ladies have been here as well for a decade-plus each. Impact of In Home Personal Services Leadership is a tricky road to walk on! Not the type of leadership that one with a fancy title and sense of entitlement has, those are what this organization refers to as bad managers.
In Home Personal Services, the company has proudly served its community and it is because of the front-line workers, who stood firm in the face of the pandemic, even before there was any trace of test and vaccines and did not leave those seniors they were caring for. They brought safety, security, peace of mind, and comfort in the worst period of our generation. All of them, the hundreds that they have, can never say thank you enough. Future of The Company Michael wants to be sure he says this to everyone on the team today and those who will join them in the future. "Thank you. I am humbled and grateful for having you in my life. You have made this journey everything I had hoped for and so much more. You are the joy in my life and the reason for our success," he mentioned the team's effort with kind words. Helping people and providing high-quality inhome care service will always be a high priority of the brand. Advice to Other Entrepreneurs When asked about what advice he would like to give to budding entrepreneurs who aspire to venture into the healthcare services space, Michael Collura said, "Learn this simple lesson. Surround yourself with better people who can be better than you and will make you obsolete in time. Build on them, not the profits, and you will build a successful enterprise."
Adding real value and skill, In Home Personal Services has Iris Santiago and Brianna Turner. These are two career
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Top 10 Inspiring Business Leaders Making a Difference 2022
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Creator of A Virtual Queue Management Solution to Save Time and Resources
n inspiring business leader often knows how to find golden opportunities in between the difficulties and challenges that life throws at them. Such leaders bring changes to businesses by focusing on the most important stakeholder, i.e., the customer. The customer service improvement solutions brought by these leaders could potentially change the way day-to-day business operations are performed. One such leader is Rohit Garg. He founded Qwaiting, a virtual queue management system. Customers do not like to wait in queues, and neither does the company's employees or management want to have a large queue waiting before them to get customer service. People like to get their customer service in the quickest possible way without having to wait in queues for hours or for minutes, as a matter of fact. It is time consuming and tedious process for many. What if you could wait in the queue virtually, and do not need to be present in the queue physically and get notified when your turn comes? Qwaiting provides exactly that solution. It is an advantageous solution for both: businesses and their customers. It effectively reduces wait time by more than 50% and delivers customizable services for your business. By ensuring that your customers do not have to waste their valuable time while being serviced, your firm gets customer appreciation and preference for their next product or service purchase. We interviewed Rohit to get an insight into his innovative queue management solution and his goals in the technology-driven customer experience space.
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Below are the excerpts from the interview: Please tell our audience about yourself and your professional journey so far. What inspired you to establish Qwaiting as one of the global leaders in Queue management and business solutions space? I am Rohit Garg, the Co-founder of Qwaiting. I am 33 years old and live in Singapore right now. As the founder, I am responsible for managing operations, finances, and collaborative contributions to strategy/priorities, product and company strategy, and development projects. If we talk about Qwaiting, it is a suitable solution that assists firms in enhancing productivity and decreasing the workload of managing clients. Qwaiting is a cloud-based queue management system specially designed to reduce customer wait time while increasing staff productivity. The queue solutions not only boost productivity but also increase profits and boost visitor experience. The idea for Qwaiting came to me when my friend and I went out to dinner and had to stand and wait for a long time before getting seated. This was not the first time something like this had occurred in our lives. Every time we went to that restaurant, we wasted a lot of time. It was quite frustrating. People hate to wait in long lines; therefore, I created this software to reduce small and mid-size enterprises' (SMEs') worries and make their brands shine in the digital world. I put in a lot of effort, did a lot of research, and studied the queue system at all hours of the day and night. It took me two years to finally release it.
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Rohit Garg Co-founder
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As an entrepreneur, my main aim is to serve businesses of all types and sizes with an efficient queue management solution that goes beyond expectations.
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Kindly tell us more about Qwaiting, its products, service offerings, and what makes it stand apart from its competition? I am always keen to explore how businesses, especially retail like banks, financial institutions, and other corporate settings, work to manage their clients. Then, I decided to perform comprehensive research and investigation into this topic. After meeting multiple personalities like a few bank managers, restaurant owners, and other company owners, I accumulated more knowledge about issues faced while managing their customers. My aim developed to create a cutting-edge solution that would reduce client wait times and eliminate lines while giving an easy and reliable experience. My primary goal was to provide an enjoyable waiting experience while also reducing costs, increasing sales, and improving brand reputation. I started Qwaiting after becoming sufficiently aware of the issues that businesses and their customers faced. What kind of services and specialized offerings do you facilitate to your clients? What are the USPs of your company? Our Qwaiting solution is a cloud-based queue management software that is known to reduce customer wait times. We offer an appointment scheduling system that streamlines the bookings. It allows customers to schedule appointments at their convenience. Scheduling, canceling, or rescheduling the bookings is easy. Thus, enhancing customer experience and reducing their hassles of standing in long lines. Another solution we provide is a Virtual Queuing system. It helps customers schedule mobile tickets, monitor real-time progress, and lower in-person visits. Simply put, our virtual waiting line management solution reduces wait time, boosts staff efficiency experience, and enhances exceptional customer experience. Lastly, we have a QR code queue system. A QR code queue system streamlines the waiting process for varying businesses. The customers scan the QR code, and sooner they receive the SMS sent by the business on the confirmation of their place in a virtual queue. This reduces the need for physical lineups of the crowd on-premises and
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allows people to perform other tasks during virtual queueing. Enlighten us on how Qwaiting has made an impact in the customer experience space through its stronghold in the industry. We all know that long physical lines are obvious when customers visit the stores to shop. Handling physical queues becomes hard in such a situation. Our Qwaiting solution focuses on enhancing customer experience, regardless of the business niche. It has always provided the freedom to the customers to wait at their leisure until their turn comes. Thus, increasing customer satisfaction, revenue growth opportunities, and the brand's reputation. These are some core areas where Qwaiting always works and hold a strong grip in the industry. COVID-19 proved to be the biggest disruptor since the Dot-com bubble. How did it affect your particular enterprise? How did you drive your organization to sustain operations while ensuring the safety of your employees and clients? The global pandemic altered the experiences of everyone, including employees, consumers, and visitors. Communication between staff and clients was hampered, resulting in negative encounters that no one expected.
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We adopted the Qwaiting queue management system in place. After all, maintaining social distancing measures was and is the only key to ensuring safety while keeping the business running. The flexibility of work from home was given for the tasks that could be executed online. On the other hand, low-priority tasks were kept on hold. To keep up with the customer experience, we allowed customers to book their places in queue remotely and alert them via message when it was their turn. All this kept the congestion low and both the customer and employees safe from the virus. What would be your advice to budding entrepreneurs who aspire to venture into the business solutions and customer experience industry? One piece of advice I would provide to anyone thinking about launching a project is to approach it analytically and with the correct marketing abilities. The ability to recognize when brilliant ideas fail is the most important skill a business person can possess. Being in a position like this, on the other hand, may help you deal with all of your problems. All that remains is for you to research, market, analyze, and deliver your goods and services to your target market.
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Make sure you are saying the appropriate things about your company and what you want to achieve. And it is in this manner that you will reach the highest level of achievement. Where do you envision yourself to be in the long run, and how do you plan on scaling your company in the future? As an entrepreneur, my main aim is to serve businesses of all types and sizes with an efficient queue management solution that goes beyond expectations. I always motivate workers to live up to their own words and build customers' trust. Recording all the activities and approaches helps preserve ideas for future use. All this can be applied to employees, finances, ideas, and everything else for which the business is liable. I also believe focusing on building relationships and reaching maximum businesses other than target industries is beneficial. This will help to exchange ideas and help scale up the offerings in distinct niches. My team is and will always be there 24/7 to support the businesses or customers wherever or whenever they need assistance.
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Treading New Ground
W
e live in times where every decision or change that a big or small organization makes gets noticed by the people easily. This has put the responsibility on the corporate leaders to re-think their enterprise as a social enterprise rather than just a business entity. Through the enormous support from social media platforms, individuals can easily express their social concerns about the business policies of different companies. Major factors like environmental policies, inclusivity, and sustainable practices, are continuously discussed all the time. Based on this, people form their opinions about organizations on a regular basis. Entrepreneurs are coming up with business ideas to tackle the burning issues of social concerns these days. Many business leaders are pursuing one way or another to bring about changes in society. Out of these efforts, a normative practice called "Social Entrepreneurship" is becoming strong. Why is Social Entrepreneurship a Need of the Time? As known worldwide, there are numerous social challenges that exist today. But for entrepreneurial minds, these same obstacles present opportunities to take steps to tackle them and gain a good deal of business momentum out of the efforts.
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Today, many business organizations encourage their leaders to form business strategies that help them present themselves as an ideal example to society. Such active participation enables many to bring the social issues out into the open for the leaders in the corporate world to take concurrent steps towards inspiring change.
on profit models. It concentrates efforts on the section of society that generates significant returns on investment. Due to this, the part of society that is economically weaker gets sidelined while formulating business strategies.
Below are some of the most relevant areas where business leaders inspire positive change through social entrepreneurship.
But on the other hand, socially aware entrepreneurs are creating jobs and business collaboration in areas where big corporations stay away from exploring. By doing so, they are able to create a new market for themselves, from which profits can be earned in the long run.
Eco-Friendly Business Practices
Advocating for Healthy Living
Preserving nature has become the most important priority globally. The imprudent exploitation of natural resources like land, air, water, oceans, and many more have started to backfire, drastically impacting the socio-ecological ecosystem. Global warming, droughts, water, and air pollution are all causing a slew of problems for people.
There are millions of people across the world who do not have access to proper healthcare services. Various illnesses, infections, and other health issues keep circling every now and then.
Due to the active participation of the world population in raising such environmental issues, it has become important for business leaders around the world to adopt eco-friendly policies. Many old and new businesses are coming up with new innovations that promote green growth and eliminate unnecessary damage to nature. Bridging the Gender-Gap The gender inequality issue within society is a longstanding one. Gender biases cause problems within social structures all the time. Through social entrepreneurial efforts, leaders are aiming to actively address the issues. Entrepreneurs across the world are bringing much-needed change to society by giving equal growth opportunities to women. Not to forget, social enterprises are also making significant efforts toward adding people from the LGBTQ community into the workforce.
Leaders in social enterprises are deploying their resources and financial efforts to create funds for healthcare research and facilities. In addition, entrepreneurs are coming up with business ideas that promote healthy living within society. In Short Businesses are an integral part of society. By consciously following the policies that give good to society, they can bring direct changes in the lives of many. With the changing times and technological innovations, businesses are achieving new scales of profits. However, corporate leaders would have to keep coming up with various ways of giving back to society. This will provide leaders an opportunity to upgrade their brand identity and present their organizations as socially conscious ones, which has emerged to be one of the top provisions for every enterprise these days. - Vishal Golekar
The slow and steady change that is happening through the efforts of these change leaders will play a crucial part in bringing gender balance within society. Uplifting The Economically Weaker Section Entrepreneurial efforts are increasingly shifting towards establishing businesses that generate various opportunities for the economically weaker sections of society. On the contrary, conventional entrepreneurship is focused
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I have become an advisory board member of RETHINK Retail, which has ranked me among the Top 100 Retail Influencers in 2022.
Vladimer Botsvadze
Digital Transformation and Social Media Influencer, Advisory Board Member
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Top 10 Inspiring Business Leaders Making a Difference 2022
Vladimer
Botsvadze
Scaling Companies with Digital Transformation
W
e live in a world where everyone is digitally connected. The transformation has driven everyone to grow in the digital platforms. From socializing to marketing, social media platforms have come a long way.
Digital marketing is the key to reaching the target audience and growing your business in a globalized world. While there are many digital marketing companies, choosing the best platform to reach your marketing goals could be confusing. Here is where a digital market advisor comes into the picture. Vladimer Botsvadze has been one such advisor contributing to the digital market industry since 2006. He shared his industry journey, achievements, and goals in an interview with us. Following are the highlights of the interview: Vladimer, please give us a brief overview of your journey as a renowned leader in the digital marketing space? I am a world-renowned, multi-award-winning digital transformation and social media thought leader, influencer, futurist, Fortune 500 consultant, advisory board member, Csuite mentor, professor, startup advisor, and internet personality. I have always been at the forefront of fastpaced industries. I have over 15 years of international experience with a proven track record of guiding executives and top brands worldwide to initiate change, drive growth, and position brands as market leaders in their industries.
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I have enjoyed a remarkable career at the top of the technology industry, and I am recognized as one of the brightest minds in digital transformation. With such a world-class career, I continue to play a pivotal role in maximizing top brands' success. Based on my strong performance, I am currently ranked as the No. 1 Global Marketing Thought Leader by Thinkers360. I have become an advisory board member of RETHINK Retail, which has ranked me among the Top 100 Retail Influencers in 2022. I have risen to global prominence and gained popularity single-handedly building my Twitter (56,200 followers), LinkedIn (25,400 followers), and Instagram (10,200 followers), a total of 130,000 followers across all my social media platforms from 1,142 cities and 185 countries. My insights inspire 40 million people annually on Twitter and impact global businesses. I have been elected as one of the members of the jury of the Digital Revolution Awards, a global IT awards ceremony in the UK, and judge nominations such as 'Tech Star of the Year' and 'Outstanding Contribution to the Microsoft Ecosystem.' I am one of the most featured marketing experts worldwide, and I am an audience favorite from New York to Sydney. I am honored to be represented as a speaker by top speakers' bureaus such as All-American Speakers, Global Speakers Bureau, Champions Speakers, MCI-Speakers, Pro-Motivate, and Kruger Cowne. My talks receive rave reviews because I leave audiences inspired and full of ideas. Global organizations, events, business schools, and associations seek to work with me for speaking, consulting, and mentoring.
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Few testimonials and a list of awards/recognitions of Valdimer Botsvadze Awards
Ÿ "A social media expert." - Forbes Ÿ "One of the world's top experts on
marketing and innovation." - Emerging Europe
Ÿ "One step ahead of the rest of the world
in moving mountains with digital technology." - Take The Lead Show by Dr. Diane Hamilton
Ÿ "His work ethic and drive are impressive
and where he is today after 15 years in his field has been only made possible by the true dedication and commitment he has put in every day." - Irish Tech
Ÿ No. 1 Global Marketing Thought Leader
by Thinkers360 - 2020
Ÿ No. 1 Global Supply Chain Thought
Leader by Thinkers360 - 2020
Ÿ No. 13 Most Powerful Influencer to
Follow by Engati - 2022
Ÿ Top 17 Digital Transformation Advisors
by Lambert Lubin
Ÿ Top 35 Global IoT Thought Leaders by
IoT Premier League - 2022
Ÿ Top 100 Retail Influencers by RETHINK
Retail - 2022
I put my whole heart not only on global stages but also into every interaction with my clients. With many successful projects to my name, I provide a matchless opportunity to navigate the ever-changing business world. Tell us about the diverse expertise that established you as a leading digital marketing influencer and social media strategist. Knowledge is truly a treasure that will follow its owner everywhere. I am proud of my expertise that has been put on a pedestal by the business world. My practicality is what sets me apart. I talk about strategies that work in 2022 to help organizations stay ahead of the curve. I am widely recognized for my visionary leadership and trailblazing innovation. I have been committed to inspiring executives with my impressive career success, and I have utilized my natural entrepreneurialism to become a self-made influencer. Having spearheaded one of the biggest personal brands, I have shown the same results in other ventures. I offer unique insights to executives on improving growth and profits. I bring a winner's mindset to the task of helping brands achieve excellence. I instill in the audience the mindset needed to stand out and win. My strategies for growth and
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scalability are transforming the future of marketing, and I am the ideal speaker to promote long-lasting positive impacts on corporations. Moreover, I am an audience-centric storyteller who believes in long-term goals, and I am relentlessly focused on driving business results for my clients. I am proud of my clients who are inspired and ready to utilize my practical strategies to transform their brands. Please tell us how your distinct and personalized services and offerings are impacting your clients and the industry. I help my clients successfully navigate international growth. If they are looking to grow their brands strategically, they have come to the right place either when they book me through LinkedIn or my website. My digital marketing services include consulting, speaking, startup advising, teaching, workshops, coaching, and boardroom sessions. The results bring loyal customers to my clients, a powerful brand awareness, and increased revenues. Having serviced thousands of businesses in the last ten years, I know what it means to move brands forward. If they have a particular marketing challenge that they want to help with, they book an hour Skype or Zoom consulting
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session, so I help them as quickly as possible. When Fortune 500 brands need guidance on digital marketing and social media consulting, I transform digital experiences that allow brands to stay ahead of the curve. I am a leading keynote speaker, and I work with universities, businesses, and individual service professionals to achieve strategic growth. I have worked with the world's best brands in many industries, from B2B to B2C, and startups. I prepare students to expand their global perspective and encourage them to become problem solvers. My workshops put clients on a path to a strong ecosystem. How do you think the COVID-19 pandemic has affected the digital marketing arena? In the uncertainty of the COVID-19 pandemic, marketers are navigating a very different landscape than two years ago. COVID-19 caused major disruption to B2B organizations, customer experience, and product development-maintained marketers' top priority positions. Customers are keen to experience digital self-service tools. Digital plays a pivotal role in doing business. The majority of brands have shifted to remote selling. The remote model is more rewarding than what they were doing before the pandemic. The current crisis has accelerated omnichannel selling and e-commerce. AI understands customer behavior, brands capitalize on shoppable posts across platforms like Pinterest, Facebook, and Instagram. AR ads and 360-degree videos have become dominant to engage the audience. More and more people take advantage of voice search and smart speakers to search through audio content. Blockchain helps organizations build trust and offers branding advantages. AI is expected to rise by 150% among customer service organizations. What is your opinion on the adoption of modern technologies like AI and ML in the marketing sector? AI touches almost all sectors of the economy today. It is the battleground on which long-term business success will be decided. AI has been changing how businesses operate and compete. AI marketing is a method of leveraging customer data, and machine learning anticipates customers' next move and improves the customer journey.
2025. AI will grow to become a $190 billion industry by 2025. Marketers experienced a 41% improvement in revenue after utilizing AI in email marketing. AI-based decision-making allows brands to observe vital metrics and drive growth. It helps entrepreneurs cut down the time needed to gain beneficial insights. As an established industry leader, what would be your advice to the budding entrepreneurs and enthusiasts aspiring to venture into the digital marketing space? Choose your individuality and be yourself. Start listening to yourself and act according to your guts. Success belongs to those who are willing to gain ground and go places. Work smarter than anyone else. Constantly focus on selfdevelopment, which is the backbone of my success. Only depend on yourself and demand ultimate results from yourself every single day. Your performance improvement depends on your work ethic, efforts, persistence, and discipline. Try to surround yourself with the right people because your circle will determine your future. Always capitalize on your instinct and intuition that could be your secret weapons everywhere. Embrace social media that provides the whole world with access to your product. Put out content consistently across 8-10 social networks. Market yourself and be in the spotlight where people spend their time online. Offer insightful information to your followers, always show gratitude and celebrate every milestone in your career. How do you envision further strengthening your services and offerings in 2022 and beyond? I have reinvested every penny in my business. I worked every day in my 20s, which set me up for success in my early 30s. Penny saved is always a penny earned when it comes to building my business. I always improve my services that help my global clients see the future differently, and I set new standards on how brands maximize their success online. I share my first-hand experiences, empowering brands to grow revenues, increase productivity, improve customer retention, and deliver extraordinary team results. I am a true practitioner of my craft, and I bring my energy to events that need to inspire and motivate their attendees.
The majority of marketing executives believe AI will revolutionize marketing and expect the most growth by
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