in the
Strategies
Towards Social Equity
the Gender Pay Gap
Driving the Wheels of
in
DEI
Workplace Top
to Infuse Diversity, Equity, and Inclusion in your Organiza on
Closing
Vol.04 Issue 18 2022 Jaime
Change
the Fintech Space Top1 InspiringWomen Leaders to watch In 2022
BreaktheSilence,Listento InspiringStories!
NSPIRATION!Atermthathashelpedmillions
Ispreadtheirwingsandacquirenewheights. AccordingtoGoogle,Inspirationistheprocess ofbeingmentallystimulatedtodoorfeelsomething, especiallytodosomethingcreative.
Interestingly,itisamuchconsumed,domesticated, andsecularwordforwhatactuallyisarevolutionary andaspiritualphenomenon. So,whatactuallyisaninspiration,andwhatarewe talkingaboutwhenweusethisterm?
Assaid,thespiritualnatureofinspirationawakens humanstonewpossibilitiesbyallowingthemto transcendtheirordinaryexperiencesandlimitations.It stirsone'sstumpsandtransformsthewaypeople perceivetheircapabilities.
Hence,inspirationdoesn'tsolelycomefromsomeone whocanchangetheworldorwhohasaplethoraof
Vol.04 Issue 19 2022
awards.Rather,itisastory,astruggle,orajourneythat manycanlearnfrom.
Historically,storiesandstrugglesofstructuralinequality havebeenpersistent.Suchstorieshaveinspiredanumber ofwomentochallengethestatusquoandtakeleadsinthe unfinishedbusinessofempoweringandinspiringmany womentotakeleadsandauthority
Moreover,havingwomeninthepositionofleadershipwill helptheworldbecomeamoreequalplace,butbydoingso, theycaninspiremanyyoungsterstostriveforgreatness throughtheir'breakingtheglassceiling'stories.Thiswill notonlymakethemendeavorforgreatnessbutmakethem aimandaspiretobecomeformidableleadersoneday.
Inthisedition,"Top10InspiringLeaderstoWatchin 2022,"weatInsightsSuccessarecelebratingincredible womenwhohavepavedthewayforgenerationstocome.
Inordertoreadtheirinspiringandempoweringstories,we urgeyoutometiculouslygothroughtheirprofileswhohave defiedtheoddsandcomeoutontop.
Whileflippingthroughthepages,glanceatthearticles writtenbyourin-houseeditorialteamandgaininsights aboutthemiracle'swomenhavemarkedthroughtheir leadershippositions.
Delveinandenjoytheread!
- Shrutika Khedekar
Driving the Wheels of Change in the Fintech Space
08 Jaime
Article DEI in the Workplace Top Strategies to Infuse Diversity, Equity, and Inclusion in your Organiza on Towards Social Equity Closing the Gender Pay Gap 20 34
Chelsea Andrews A Proud Leader in The B2B Influencer Marke ng Services Space for the Technology Industry
Maria Papacosta
An Astonishing Leader of the 21st Century
Michele Lee Malo Transforming Dreams Into Reality!
Stefanie Rollins An Inspiring Leader Bringing change in the Industry
Tuuli Pärenson
Empowering Businesses with Digital Transforma on
24 16 30 36 40
sales@insightssuccess.com April, 2021 Circulation Manager Tanaji Fartade Research Analyst Eric Smith Editor-in-Chief Pooja Bansal Anish MillerSenior Editor Kelly, DavidBusiness Development Executives Managing Editor Sherin RodricksBusiness Development Manager Bhushan Bhad Art & Design Head Art & Design Assistant Visualiser David King Co designer Rohil Shinganapurkar Mrunalinee Deshmukh Marketing Manager Joseph D'souza Technical Consultants Prachi, Rajeshwari Technical Head Jacob Smile Assistant Technical Head SME SMO Executive Gemson Digital Marketing Manager Alina Sege Assistant Digital Marketing Manager Renuka Kulkarni Copyright © 2022 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success. Follow us on : www.facebook.com/insightssuccess/ www.twitter.com/insightssuccess Corporate Ofce Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-859-2600 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com We are also available on : RNI No.: MAHENG/2018/75953 Sales Executives Mark, Alice Amar Sawant Assisting Editors Trishika, Shrutika Paul Belin
Featuring CompanyBrief
DailyPay dailypay.com
JaimeMcDougall
SeniorDirectorof GrowthProgram Strategy
Gofore gofore.com
InnoLawGroup innolawgroup.com
MetaBytes metabytes.se MicheleMaloConsulting michelemaloconsulting.com
TuuliPärenson CEO
DailyPayisanAmericanfinancialservicescompanyfoundedin 2015,whichprovidespayrollservicessuchasearnedwageaccess.
Goforecreatestomorrow’sdigitalservicesandworkculture today–thecompnayleadsdigitaltransformation,aswellas designandbuildinnovativesolutions.Theorganizationwas chosenastheEmployerBrandoftheYear2020byDuunitori.
LucyBassli
FounderandPrincipal ZaraZamani HeadofDisruptive Technologies MicheleMalo FounderandCEO MariaPapacosta Co-founder
MichellePerugini CEOandFounder
InnoLawGroupensuresthat it'slegalteamhelpbusinesses succeedbyoptimizingandacceleratinglegalsupportfor contracts.
MetaByteisanexecution-orientedmanagementand technologyconsultingfirm.Itsapproachcombinesprojectand programleadershipwithdeepdomainexpertisesupportedby technical,engineeringandanalyticexcellence.
MicheleMaloConsultingidentifies,strategizes,andadvances businessesbybreakingdownbarriersthroughcommunication.The ConsultancyFounder-Michelepullsfrom18yearsofFortune500 corporateexperienceandfiveyearsofbeingasuccessfulserial entrepreneurtohelpaccelerateyourprofitswithinayearoftaking onherprogram.
MSCMarketingBureaufacilitatesSpeakerManagementand MarketingServicesforelitekeynotespeakers&thought leaders,ExecutivePresence&InfluenceCoachingforleaders andpeakperformers.BrandStrategy&PersonalBranding.
PresagenisanAIhealthcarecompanythatischangingtheway clinics,patients,andmedicaldatafromaroundtheworldare connectedthroughAI.Itsdecentralizeddata-centricAI platform,TheSocialNetworkforHealthcare,connectsclinics andpatientsglobally.
JenniferHarris HeadofMarketingand BusinessIntelligence
SandstoneTechnologyis leadingthecharge,innovatingand evolvingastheindustryevolves.Itshighclientretentionrateis theproudestachievementwith40+financialinstitutionsacross Australia,NewZealand,AsiaandtheUnitedKingdomplacing theirtrustinitssolutions.
StefanieRollins ChiefOperatingOfficer
ChelseaAndrews Co-Founder
SnapFulfilldeliverscuttingedgetechnologyatthecostof traditionalinstallationsand,unlikeotherwarehouse managementsystems, itsquickandeasytoimplement solutionsgivesarapidreturnoninvestment.
TechModehelpcompaniesconnectwithtechprofessionalsona massivescalethroughB2Binfluencerandbrandambassador programs;thoughtleadershipcontentproduction;channel growthandamplification;andeventproduction.
SandstoneTechnology sandstone.com.au SnapFulfil snapfulfil.com Presagen presagen.com MSCMarketingBureau mscbureau.com
TechMode techmode.com
Jaime JaimeMcDougall
Driving the Wheels of Change in the Fintech Space
At DailyPay, we are flipping the financial system by building a financial technology platform that starts working the minute work starts.
Jaime McDougall
Senior Director of Growth
Program Strategy
"The art of communication is the language of leadership." – JamesHumes
Theargumentonwhatworksforeffectiveleadership hasexistedaslongastherehaveexistedleaders. Amongallthenumerousqualitiesthathavebeen debatedovertobeimperativeinaleader,everyonewould beonthesamepagewhenitcomestothequalityofhaving effectivecommunicationskills.
Perfectandprecisecommunicationisundoubtedlythemost importanttraitthatanindividualinaleadershipposition mustpossess.Thesimplelogicbehindtheemphasisonthis particularqualityisthateffectivespeechistheoutlet throughwhichapersonputstheirmessageacross.Ithasthe powertomakeorbreakthings.Itcaninspireandmotivate peopletoachievetheirpersonalandorganizationalgoalsat large.Whenutilizedoptimally,communicationcandrive thewheelsofchangeinanygivensector
Oneprominentnameamongsuchleaderswhohave recognizedthepotentialofthistraitisJaimeMcDougall, theSeniorDirectorofGrowthProgramStrategyat DailyPay.StartingoutastheDirectorofMarketingat DailyPay,Jaimeclimbedupthecorporateladderthrough herknackforinnovationandcreativity
WeatInsightsSuccesscaughtupwithJaimeinan interviewtolearnmoreaboutherprofessionaljourneyin thefintechspaceandherapproachtoleadershipasan individual.
Belowarethehighlightsoftheinterview:
Jaime,pleasegiveusabriefoverviewofyourjourneyas theSeniorDirectorofGrowthProgramStrategyat DailyPay.
MypathatDailyPayhasalwaysbeenonthemarketingand revenuesideofourorganization.IstartedatDailyPaywhen weweredirecttoconsumer,workingwithalotofour customers-UberandDoordashdrivers-andbuildingout aninfluencermarketingandreferralprogram.Iwas intimatelyfamiliarwithhowcustomersviewedDailyPay, challengesinthebuyingjourney,andthekeystrategiesthat droveacquisition.
WhenwepivotedtoB2B2C,Iledourinbounddemand generationeffortsattractingnewbusinessestoourplatform. Ilearnedsomuchabouthowtocommunicatetoexecutives thevalueofDailyPay.HowDailyPaydrivesvalueby reducingturnoverandimprovingemployeeengagement andrecruiting,whichhasadirectbottom-lineimpact.
Marryingthetwo,Iwasbestpositionedtothinkaboutour go-to-marketstrategyforlaunchingnewDailyPay programs.Iunderstoodhowweneededtocommunicateto companiesandtothecompanies'employees(ourend customer).Icreatedstandardizedlaunchplaybooksto createawarenessandconsiderationforDailyPayinsideof ourpartnercompanies.
TheB2B2Csideofthebusinessmakesmarketingtoour endcustomerlessstraightforwardthanotherconsumer brands.Companiesthatwepartnerwithvaryinsize, industry,andemployeepopulation,whichallimpacthow anemployeemightlearnorconsidertheDailyPaybenefit. So,Iamconstantlythinkingaboutcreativemarketing solutionsforreachingemployeesofourpartnercompanies directly.
TellusmoreaboutDailypay,itsofferings,andits strongholdinthefinancialservicesspace. AtDailyPay,weareflippingthefinancialsystemby buildingafinancialtechnologyplatformthatstartsworking theminuteworkstarts.Foundedin2015,DailyPayisthe leadingon-demandpayserviceproviderthatenables employeestocontrolwhentheygetpaid.
Thecurrentpayrollsystemisafailingsystemthatkeeps employeesinapaymentcyclethatisdependentontheir employers.DailyPayischallengingthisoldwayofthinking byutilizingthePayBalancetogiveemployeestheirearned moneywhentheywantitwhilesupportingbusinessesby designinguniquelytailoredsystemsthatarerevolutionizing howcompaniespaytheiremployeesandinteractwithpay
The year 2022 is an exciting year for DailyPay and the Growth team. We have new products and services that will deliver value for companies and their employees.
Top
10
Inspiring Women Leaders to
watch In 2022
WithourexistingPayBalancemodelinplace,which enablesemployeestohaveaccesstotheiron-demandpay, weexpandedourPayBalanceplatformandbuiltinnovative solutionsontoptoefficientlymanagepaytransactionsfor employers,employees,banks,andmerchants.
Forward-thinkingcompaniesacrosstheU.S.turnto DailyPaytohelpthembuildahappier,moreengaged workforce,whichhasbecomeespeciallyimportantasthe U.S.economyrecoversfromtheCOVID-19pandemicand subsequentworkforceshortage.
Beinganexperiencedleader,shareyouropiniononhow theadoptionofmoderntechnologieslikeAIandMLhas impactedthefinancialservicesindustryandhowis DailyPayridingthetechnologywave?
Whilecompanieshavebeeninvestinginconsumer-facing technologytostayrelevantandtocreateaseamless experiencefortheirusers,manyhaveneglectedtheirown employees.Withthe'GreatResignation'sweepingthe country,manyworkersarenowleavingfornew opportunitiesandjoiningcompaniesthatinvestintheir people.Asaresult,manycompaniesareseekingnew benefitsfortheiremployees.
Withfinancesbeingatoppriorityformanyindividuals, companiesaresearchingandimplementingthebest financialtechnologiesandbenefits,suchason-demandpay, intothebenefitspackage.Thedemandfornewfinancial technologiescontinuestorise,andDailyPayhasbeen garneringmuchattentionintheprocess.Frombeing mentionedinFortune500businesses'earningscallstojob poststoincreaserecruitmentrates,DailyPayisakeybenefit thatmanycompaniesareleveragingtoremain competitive.
ConsideringtheexampleoftheCOVID-19pandemic, howdoyouplantonavigatethroughsimilarsituations inthefuture?
Thetwowordsthatcometomindareemployeesafetyand flexibility
Nobodylikestheunknown.Communicationandshowing empathyinatimeofcrisisisthebestthingaleadercando, aswellasprovidingatwo-waydialogueforemployeesto connectwitheachotherandfeellikethecompanyis listeningandhastheirback.
Employeesafetyhasmultiplemeanings—physicalsafety, financialsafety,andpsychologicalsafety.It'stheemployer's andmyresponsibilitytoensurethatmyemployeesare takencareofineverywaypossible.
Ifthepandemicisaffectingmyemployees'health,Ineedto makethecallforallemployeestoworkremotely.Ifmy employeesarestrugglingtomakeendsmeetonabiweekly salary,it'saboutfindingwaystogivethemaccesstotheir paydaily.Ifthepandemicistakingamentaltoll,Ineedto makesuretheyhavethehealthcarenecessarytogetthe medicalattentiontheyneed.
Onethingwe'restilllearningfromthepandemicistobe preparedfortheunexpected.Somanycompanieshavehad
tochangetheirreturn-to-workdatesandothercompanywideplansbecauseofnewvariantsandrisesincovidcases. Ifasimilarsituationweretoarise,Iwouldsaycreatea flexibleplanbecauseyoudon'tknowwhatmightchange.
Whateffortsdidyoutakeduringthepandemicto sustainoperationsandensurethesafetyofyourteamat thesametime?
ThesafetyofouremployeesisatoppriorityatDailyPay. Withtheconstantfluctuationofcovidcases,DailyPayhas decidedtoextendworkfromhomeandopenedtheofficeup forthevoluntaryentrance.
Toensurethatwemaintainournormalbusinesslevels,we incorporatednewtechnologiesintoourtechstackand emphasizedcommunicationthroughouttheorganization.As thecasesinNewYorkareslowlydwindling,we'renoticing thatmoreandmoreemployeesarecomingintotheoffice andgoingbacktoapre-pandemicworkstyle.
Whatisyouropiniononadoptinggenderegalitarianism fromabusinessleadershipoutlook?
IfoundedDailyWomen-thewomen'semployeeresource groupatourcompany-in2017becauseIknewhowcritical itwouldbeforaFinTechstart-uplikeDailyPay-whichisa verymale-dominatedindustry-toprioritizediversitygiven thatourcustomersarediverse.Somethinglike60%ofour customerbaseiswomen,soitisimperativetousthat DailyPayaimstoattractandretaintalentedwomenwith diversethoughtsanddifferentiatedexperiences.
Ÿ
HowIthinkaboutadoptinggenderegalitarianisminthe workplaceisfirstilluminatingthedifferencesand potentialproblemswefaceasasocietyand organization.DailyPayactivelyfightsagainstsystemic biasesandfightsforgenderequalityinthefollowing ways:
biasintheinterviewprocess,wereviewresumesfor performanceandmeritandnothingelse.
Personally,Ienjoyspendingmytimementoringrising femaleleadersandhavefemalementeeswhomayhave facedsimilarchallengesasme.
Asanestablishedindustryleader,whatwouldbeyour advicetothebuddingentrepreneursandenthusiasts aspiringtoventureintothefinancialservicesindustry? Thereissomuchhappeninginfinancialservicesandalot ofdisruptionfromemergingFinTechcompanieslikeours. Whetherit'snewwaystoprovideaccesstocapitalfor employeesorcrypto,ourlegacyfinancialsystemisripefor innovation,andthere'salotofnoveltyinthespaceright now.
Iencourageleaders,enthusiasts,andentrepreneurstostay curiousbyconsuming,reading,andparticipating.Irecently startedusingAffirmasIwascuriousabouttheuser experienceandpointofsaleinstallmentloans.Ialsolove theintegrationofVenmo'snewcryptowallet.WhatIlove aboutthesecompaniesisthatthey'reempowering consumersanddeliveringnewvaluetogroupsthatmaynot havebeenabletohaveaccessbefore.
Someofmyfavoritepublicationsandpodcaststhatkeep meinformedareMorningBrew,TheMotleyFool, Finimize,AndrewSorkin'sDealBook,andPlanetMoney
Ÿ
ERG-DailyWomenprogrammingencourages participationfromourallies.Wecontinuetodiscusskey topicslikementorship,sponsorship,andseeingdiverse perspectives.
Ÿ
Payequity-Weusetoolstohelpusunderstandhow otherpeople(genderagnostic)aregettingpaidinsimilar sizes,industries,andlocations.
Ÿ
Merit-basedrewards-Promotionsandreviewsare basedonastandardsetofvaluesandobjective performancemeasures.
Ÿ
Goalsettingandindividualdevelopmentplans-Every individualatthecompanygoesthroughthesame processofdevelopingacareerplan.
Ÿ Blindresumescreens-Toeliminatethepotentialfor
HowdoyouenvisionscalingDailyPay'sservicesin 2022?
Ÿ
Theyear2022isanexcitingyearforDailyPayandthe Growthteam.Wehavenewproductsandservicesthat willdelivervalueforcompaniesandtheiremployees. Ourscalingplaninvolvesthoughtfulgo-to-market executionandgreatcollaborationbetweenteamssothat wecontinuetodeliveragreatcustomerexperience.
Pleasegiveusafewtestimonialsofyour clients/customersandalistofawards/recognitionsthat accuratelyhighlightyourorganization'spositioninthe market.
Ÿ
IntelyCare,whichhasabout30,000nursesonits platform,launchedDailyPay'sEWAproductinJune 2021throughapartnershipwithDenver-basedhuman resourcesoutsourcingfirmADP.Shortlyafter, IntelyCarereporteda300%riseinplacementsover 2020.EWAisnotsolelyresponsibleforthatgrowth,but itisaperkinalabormarketinwhichtheprofessionals haveanunusualmixoffinancialchallengesandburnout butlotsofoptionsforwheretofindemployment.
TheDailyPayappwasawelcomereliefforKroger's 400,000-plusemployees;Montisaid:“Overall,the feedbackisextremelypositive.Peopleseeitas insurance.'It'sthereifIneedit;Ihavetheapp,I've downloadedit,Idon'tuseitallthetime,butIknowit's thereifIabsolutelyneedit,”shesaid.Theappwasalso abighelprecentlyduringthesnowstormsintheSouth. WithmanyworkersinTexashavingtroublegettingtheir paperchecksinthemailduringthestorms,many workersturnedtoDailyPaytogetpaid.
Ÿ
Ÿ TIMEMagazine:TheBestInventionsof2021Special Mention. Ÿ Newsweek2021Top100MostLovedWorkplacesby MostLovedWorkplace. Ÿ HR/WorkForce-BestInnovativeorEmergingTech Solution2021. Ÿ GlobalBrandMagazine-MostTrustedEarnedWage AccessProvider,2021,NewYork. Ÿ 2021CBInsightsFintech250ListofTopFintech Startups. Awards
Top
Watch
Chelsea Andrews
AProudLeaderinTheB2BInfluencerMarketing ServicesSpacefortheTechnologyIndustry
eopledonotliketobefooled.Everyonewantsto choosesmartlythesedays.Directlytelling customerswhatthebestbuyisforthem—typically theformatoftraditionaladvertisingandmarketing—isno longeraneffectivestrategy.Withtheavailabilityof internet-enabledsmartdevices,peoplecanthemselvesdo researchontheproductsorservicesthattheyintendtobuy.
Insuchascenario,amoresubtlemarketingapproachis requiredtotargetpotentialcustomersandinfluencethemto chooseyourproducts.Thisiswhereinfluencermarketing comesintoplay ChelseaAndrews(Co-founder)has masteredtheinfluencemarketingspacewithherplatform calledTechMode.
ThroughtheTechModeagency,Chelseahelpsclients' companiesconnectwithtechprofessionalsonamassive scalethroughbusiness-to-business(B2B)influencerand brandambassadorprograms.
Inadditiontothis,heragencyprovidesthoughtleadership contentproduction,channelgrowthandamplification,and eventproduction.ItworkswithFortune500tech companies,leveragingdata-provenstrategiestoamplify clients'digitalfootprints,boostengagement,andincrease exposureandinfluence.
InaninterviewwithInsightsSuccess,Chelseasharedwith usherjourneyinestablishingtheagencyaswellasinsights aboutitsservices,whicharehelpinggeneratesustainable marketingsolutionsfortheclients. Belowaretheexcerptsfromtheinterview: Chelsea,pleasegiveusabriefoverviewofyourjourney astheCo-founderofTechMode.
BeverleyEveandIfoundedTechModeintheinfancyof B2Binfluencermarketing.Whenwefirststartedouragency yearsago,littlewasknownabouttheB2Binfluencer
P
10InspiringWomenLeadersTo
In2022 |April 2022 www.insightssuccess.com16
approachinthetechspace,butwesawanopportunityto mainstreamthoughtleadership-drivenmarketingandran withit.It'sbeenajoytoseeB2Binfluencermarketing flourishandgrow,andweareproudtobeleadersinthe space.
Tellusmoreaboutyourcompany,itsvision,andthekey aspectsofitsstrongholdinthemarketingand advertisingspace.
AtTechMode,wealwayssaywe'reinthebusinessof relationshipbuilding.Wefacilitaterelationshipsbetween brandsandthoughtleaders.Wesupportthoughtleadersin buildingrelationshipswiththeircommunityonbehalfof brands.
Peopleareattheheartofwhatwedo.Theprocessesand workflowswehavebuiltovertheyearshelpestablisha leveloftrustforallinvolved,whichisthesecretingredient tooursuccess.
Whatarethedistinctofferingsofyourcompanythatis makinganimpactonyourclients?
AtTechMode,weoffercustomthoughtleadership-driven marketingcampaignsexclusivelytotechcompanies.What setsusapartisour'peoplefirst'approach,ourdata-driven strategies,andtheworkflowswehavemasteredoverthe years.Therearealotofmovingpartsinourcampaigns,but ourmethodologyissecondtonone,andwetakealotof prideintheresultsweachieveforourclients.
It'sbeenajoy toseeB2Binfluencer marketingflourish andgrow,andweare proudtobeleadersin thespace.
ChelseaL.Andrews Co-founder
|April 2022 www.insightssuccess.com17
Here is What Clients and Influencers are Saying
“It'sapleasureworkingwithTechModeon marketingcampaignswithEricssonDigital Services–greatteam,commitment, energy,andcreativity!"
–TreasaDovander,EricssonDigital Services
"Inshort,TechModeisfantastictowork with!"
–Prof.SallyEaves,SeniorPolicyAdvisor
"TechModetrulyunderstandsthewants& needsofbothinfluencers&clients...& theydeliverontime,everytime."
–RonaldvanLoon,TechInfluencer
"TechModecreateswin-wincampaignsfor theirinfluencers&theirclients.Ilove workingwiththem!"
–DianaAdams,TechJournalist
Whateffortsdidyoutakeduringthepandemicto sustainoperationsandensurethesafetyofyourteamat thesametime?
PriortoCOVID,wewouldfrequentlysendinfluencersand stafftophysicalconferencestocapturecontentandprovide liveeventcoverage.Wheneventshalted,wetransitionedto avirtualmodel,whichwasaseamlesstransition.
Asallmarketingactivitiesbecome100%digitallydriven,it hasbecomemoreimportantthaneverforourclientsto breakthroughanincreasinglycrowdedseaofonline content,whichisexactlywhatourcampaignsachieve.
Whatisyouropinionontheadoptionofmodern technologieslikeAIandMLinthemarketingand advertisingindustry?
Effectivemarketingstrategiestargetaudiencesmembersat therighttimeintherightplace.WhenAIandMLare deployedtoreachpeoplewheretheyare,Ithinkthatisan optimalapproach.Asaconsumer,IappreciateitwhenI'm servedadsforthingsI'mcurrentlylookingforanddespiseit whenI'mtargetedforthingsthatdon'tapplytomeorwhatI need.
Whatisyourviewonpracticinginclusivityanddiversity attheworkplace?
Inclusivityanddiversityintheworkplaceareabsolute musts.Beinginthetechsector,it'snotuncommonto witnessalackofculturalandgenderdiversity,but inclusivityistrulythepathtoamorejustsocietyandis somethingthatiscriticalintheworkplaceacrossallsectors andindustries.
Asanestablishedindustryleader,whatwouldbeyour advicetothebuddingentrepreneursandenthusiasts aspiringtoventureintothemarketingandadvertising industry?
Myadvicewouldbetothinklarge.Thinkonestepahead. Peoplemaytellyouthatyourvisionisunimportantorwill notwork,butifyourbusinessideaisgroundedindataand youknowinyourheartthatyourambitionshavepotential, goforit.Findmentorsthatcanhelpguideyouandworkto makeyourdreamareality
HowdoyouenvisionfurtherstrengtheningTechMode's strongholdin2022andbeyond?
2022andbeyondisallaboutgrowthforTechMode.Weare workingtomakeB2Binfluencermarketingastapleinthe marketingroadmapforallcompaniesacrossthetech industry
|April 2022 www.insightssuccess.com18
TOP Strategies to Infuse DIVERSITY, EQUITY,& INCLUSION in your Organization
Dcivilization.Infact,thesurvivalofthehumanrace ultimatelydependsonit.Imaginebeing surroundedbypeoplewhoareexactlylikeyou.Howeasy woulditbeforaminordiseasetocompletelyefface humankind?Quiteeasy,right!
iversityisawildprimitivestateuntouchedby
Below are some tips for building an effective DEI strategy:
FirstandForemost,ConductPayEquityReviews
Buthere'sakicker!Howmucheverdiversity,inclusion, andequitysoundappealing,itreallyisn'tatthe organizationallevel.The2018WomeninWorkplaceReport byMcKinsey&CompanyandLeanIn.orgpulledout strikingfacts.Thevastmajorityofthecompaniesincluded inthisreportemphasizedtheneedforgenderdiversityas theirtoppriority Thereportfurtherhighlightedtheneedfor implementingfairhiringsandpromotionalpracticesthat correctforbiases.Itadditionallyplacedaspotlighton activelyworkingtobuildaninclusiveandrespectful culture.
Thisclearlystatesthatthediverserepresentationinthe corporateworldisn'timprovinginleapsandbounds. Instead,itisnotevenimprovinginleapsandbounds.
Inordertoaddressthisage-oldquestionandbringabout institutionalchange,thisarticlereflectsonthevarious reasonstoinfusediversity,equity,andinclusionandhow theyareplayingasignificantroleincreatingamassive impactonbusinessesintheshortandlongterm.
Eventhoughamajorityofcountrieshaveworkedon implementingtheEqualPayActformanyyears,thewage gaphascontinuedin2022.Thispaydisparityisevenmore prominentamongBlacksandLatinwomenwithrespectto theaveragesalaryofCaucasianmen.Asthewagegapis systemic,payauditscanbeaveryeffectivetoolinthe pursuitofpayequity.
Hence,organizationsshouldfocusonpayreviewsofthe employeesandensurepayparity.Quickactionsmustbe takentoidentifythesegapsandfillthemthroughthepay structures.
CreatingaRobustMentorshipProgram
Whenitcomestoinclusion,underrepresentedemployees canfacechallengesintheircareerprogression.Underthe guidanceofamentor,employeescanminimizethese challengesandmakeprogresstowardleadershippositions.
Formingastrategythatrevolvesaroundthedifferenttypes ofmentorships;Reversementoring,Careermentoring, Buddyprograms,andmentoringcirclescanhelpalign
DEI in the Workplace
withtheoverallobjectiveoftheDEIstrategyofthe organization.
EnsuringBenefitsandProgramsareInclusive
Anumberoforganizationshavesuccessfullyestablisheda diverseworkforce.However,thepracticeofincludingthe workforceinallsegmentsofworkstillremainsan unaddressedissue.Nottosideline,thereareseemingly innocuouspracticesthatmakeemployeesfeelalienor unwelcomed.
Hence,itisimperativeforeveryorganizationtostructure itsinclusiveplanandmakesurethatthebenefitsand programsrunbytheorganizationareall-inclusive irrespectiveofgender,creed,andethnicityofthe employees.
SettingupofEmployeeResourceGroups(ERGs)
EmployeeResourceGroupsarevoluntarygroupsledby employeesthemselveswhoaimtofosteradiverseand equitableworkplacealignedtotheirrespective organizations.Thefunctionofthisgroupistoprovide personalorcareerdevelopmentandcreateaspacewhere theemployeesgetanopportunitytothetablewithoutbring theirwholeselvestothetablewithoutanyfilters. Theorganizations'topleadershipshouldparticipateand leveragethemtosupporttheorganization.
ScrutinizingBoardandExecutiveTeamMembers
Organizationalandboardroomdiversity,especiallyinthe contextofwomen'srepresentation,hasbeenatopof discussionformorethantwodecadesnow.Forthefirst timein2003,Norwayintroduceda40%genderquotafor women'srepresentationoncorporateboardsinthecountry.
Suchacompositionofboardandexecutiveshelpsmirror thediversityofthegeographicalareas.
MakingLeadersAccountable
AnyDEIstrategythatanorganizationfollowswillonly workifthereisaspaceforaccountabilityandtransparency withintheorganization.Mostemployeeslookuptotheir
leadersforguidance,buttheywillonlybelievethemifthey arementorsaswellaschangemakersfortheorganization.
OnAFinalNote
Itistimeandagainproventhattheorganizationsthat followDEIstrategiesareinnovativeandthrivingbecauseof thecomprehensiveperspectivetheybringtothetable.This isnotjustwordofmouthbutratherastrategicallyproven fact.
Corporatesandorganizationsofallcompaniesneedto investinDEInotbecauseitistherightthingtodobut ratherbecausethat'showtheywillcreatesuccessinthe future.
Eventhoughorganizationsdifferinnature,theydohave commonalities;selectingtherightstrategiesmentioned abovewillhelpthemmovealongwaytowardsthepathof progress.DEIisnotjuststrategiesbutaratherajourneyto growandchange-individually,nationally,andglobally.Itis notjustaboxtocheckbutawaytooperate,anditwill requireplanning,commitment,andanopen,inclusive mindset.
- Shrutika Khedekar
MariaPapacosta
AnAstonishing Leader of the 21st Century
Sinceourchildhood,everyoneofusmusthaveheard thestoriesofgreatleaders.Theircourage,passion, anddevotiontothedesiredgoalinspiredeachoneof us.Theymotivateustoshootforthestarsandpersevere throughanychallengesthatlifemaythrowourway
Certainqualitiesthatsuccessfulleadersdemonstrateintheir personalandprofessionaljourneyincludeafocused approach,self-awareness,understandingtheexactneedof thehour,andmuchmore.
Sohereitisimportanttonoteisthatthesequalitiescanbe adaptedbyanyone,whetheritisamanorawoman.Asa result,weseethattheartofleadershipisneitherlimitednor biasedtoanyspecificgender
Today,womenhaveemergedasverysuccessfulleadersin everyfield,whetheritiscinema,politics,space,orindustry. Theyarenotjustleadingintheirprofessionalcareerbut alsoinspiringotherstoactandsetacourseforfuture success.
Thisedition,titled'Top10InspiringWomenLeadersto Watchin2022,'placesaspotlightonwomenleaderswho havebrokenallthestereotypesandmythsandhavesetnew benchmarksofsuccess.
Wearehonoredtointroduceonesuchlegendarywoman leader–MariaPapacosta.SheistheCo-founderof M.S.C.MarketingBureauLtd.
Inanexclusiveinterviewwith Insights Success,Maria shedslightonthecompany'sjourney,thecurrentindustry scenario,andhervisionforthefuture.
Belowaretheexcerptsfromtheinterview:
Maria,pleasebriefouraudienceaboutyourselfand yourprofessionaljourneyaswellasyourbusiness endeavorssofar.Whatinspiredyoutostepintothefield ofpresenceandinspiredleadershipcoaching? Myprofessionaljourneystartedinthemarketingofservices field,whereIworkedforleadinginternationalcompanies andheldseniormanagementroles.Eachofthecompanies I'veworkedfortaughtmesomethingdifferentandhelped meevolveandbecomethepersonIamtoday
However,sincethebeginningofmycareer,myvisionhas beentocreatesomethingofmyown.Iwantedtoexperience thethrillofstartingsomethingfromscratchandtheagony ofmakingitworkandgrow
Thisledmetostartmyfirstbusinessintheevent managementsectorin2006andco-foundingM.S.C. MarketingBureauin2019.Sincethebeginningofmy career,Ihavebeenworkingwithprofessionalspeakers, authors,andconsultants.
We know what our clients' audience wants, what works and what doesn't, and as a result, we deliver on our promises.
Top 10 Inspiring Women Leaders To Watch
In
2022
|April 2022 www.insightssuccess.com
24
Maria Papacosta Co-founder M.S.C. Marketing Bureau Ltd |April 2022 www.insightssuccess.com25
Initially,asaclientinvitingthematourcompany conferences,laterasaspeakeragent(myfirstcompany representedoneofthetopspeakerbureausinmorethan20 countries),andeventuallyasaspeakermanagerand 'presenceandinspiredleadershipcoach.
Ithinkthatonethingledtoanotherinaverynaturalflow
Workingwithallthesewonderfulthoughtleadersand dynamicpersonalities,Irealizedthatalthoughtheyhad tremendousknowledge,uniqueinsights,andoriginalityof thought,inmostcasestheycouldnotcommunicatethese ideaseffectivelyandmakeanimpact.
Thisrealizationledmetostudyandresearchtheareasof presenceandinspiredleadership.Howcansomeonefind his/heruniquevoice?Whatdopeopleneedtohelpthem standoutfromthecrowdandmakeanimpactwhile maintainingtheirauthenticity,values,andintegrity?What makessomepeoplemoreinspirationalthanothers?These weresomeofthequestionsthatbecamemypassionand transformedmycareer.
KindlytellusaboutM.S.C.MarketingBureauandwhat ledyoutoinceptit.
AssoonasIrealizedthatmyinterestwasinhelpingothers standout,mymindstartedfocusingonopportunitiesto workwithindividualsthatneededsuchhelp.
You'dbesurprisedwhattheclarityofpurposecandoto yourlife.Ifyouknowwhatyouwant,thenitisasifyou're programmingandreprogrammingyourselftoachievethat goal.
Youstartaskingtherightquestions,suchas"whatdoIneed todotogetfromheretothere?"andyourfieldofview broadenstohelpyouspotmoreopportunities.So,Istarted workingwithacoupleofprofessionalspeakersandsenior executivestakingsmallstepsatfirst.
Mybusinesspartnersoonrealizedthattohelpothersstand out,itwasn'tjustabouttheirself-development.These peopleneededpracticaltoolsaswell,suchassocialmedia presence,websitedevelopment,andpublicity,tonamea few
ThisledtothecreationoftheM.S.C.MarketingBureau, whereourmissionistohelpprofessionalsstandoutand makeanimpactbynurturingtheirauthenticleadershipand buildingtheirbrandvoice.
Wehelpourclientsachievetheirgoalsbyofferingthemthe wholearrayofservicesandtoolsthattheyneedintheir journey.
Whatkindofservicesandspecializedofferingsdoyou facilitatetoyourclients?WhataretheU.S.P.(s)ofyour company?
Wetakeprideinbeingdifferentanddoingthingsourway. Ifyou'retryingtofitinyou'llendupcopyingwhatothers arealreadydoing.Wearecurious,setonanongoing journeyofrediscoveringourselves,learning,andrelearning toearnthetitleoftrustedadvisorsbyourclients.
Butaboveall,we'reveryselectivewiththeclientswework with.Thevastmajorityofpeoplewillneverbewillingto makethesacrificesrequiredtoreachtheirprofessional goals.Weworkwiththeonesthatarecommittedtotheir goalsandunderstandthehardworkinvolvedtoeventually standoutandmakeanimpact.
Thisapproachhasledustobecomealeadingboutiquefirm thathasreceivednumerousrecognitionssinceourfirstyear ofexistence.
Besidesourcorephilosophy,Itrulybelievethatitisthe levelofexpertisethathashelpedusdifferentiateandgrow insuchashortamountoftime.
Weareveryfocusedonourmicro-niche,andthisgivesus tremendousknow-howandcompetitiveadvantage.Togive anexample,therearenumerouscompaniesbuilding websitesintheworld,butwe'retheonlycompanythat buildswebsitesonlyforprofessionalspeakers,consultants, andauthors.
Thisistheareawe'reexpertsin,andbyfocusingour expertiseonsuchanichemarket,wegrowstrongerand moreexperiencedexponentially Weknowwhatourclients' audiencewants,whatworksandwhatdoesn't,andasa result,wedeliveronourpromises.
|April 2022 www.insightssuccess.com26
Ourservicesincludespeakermanagement,presence coaching,visioncoachingandtraining,presentationskills coaching,inspiredleadershipcoaching,personalbranding, websitedevelopment,andSEOoptimization,socialmedia managementandcontentcreation,ghost-writing,publicity andexposuremanagement,bookediting,booklaunch strategyplanning,storytellingcoaching,andprofessional servicesbranding.
Beinganexperiencedleader,sharewithusyouropinion onhowtheadoptionofmoderntechnologieslikeA.I., ML,andX.R.inthemarketingandadvertisingindustry hastransformedtheindustryandwhatmorecouldbe expectedsoon?
Technologyhastransformedmarketingandadvertisingin numerousways.Marketingcampaignsaremore personalizedandimmersiveforpeopleandecosystemsare moreintegratedandtargetedformarketers,tonameafew.
Butit'snotjusttheinteractionbetweenbrandsandpeople thataretransforming.Theadoptionofnewtechnologiesis alteringthecompanies'infrastructureasawhole,makingan integratedimpactontheconsumer.It'snotaboutmarketing oradvertisingdepartmentsanymore.
Thefuturewillbeabouthoweachdepartmentbecomesa well-oiledcogthatfunctionsinsynchronyandaboutthe otherwell-oiledcompanycogstoofferaholisticcustomer experience.Thistransformationwillbreakdownsilosand willgiveroomforfurtherinnovationandcreativity, pro-activeandreactivestrategies,andevenaredesignin workprocesses.
EnlightenusonhowM.S.C.MarketingBureauhas madeanimpactinthebrandawarenessspacethrough itsstrongholdintheindustry. Brandtrustiseverything.Iamafirmbelieverthatloyalty canbebought,buttrustcanonlybebuilt.Althoughbrand awarenesshelpsestablishbrandtrust,it'snotenoughonits own.
Therefore,ourapproachincommunicatingourbrandis slightlydifferentthantheusualones.Ourfocussincethe beginninghasbeenonbuildinglong-termrelationships withourclients.
Ournumberonepriorityistobecometheirtrustedadvisors. Oncethisisachieved,thentheseclientsbecomeyour companyambassadorsanddevelopyourbrand'sawareness foryou.
Theinterestingthinghereisthatcustomerswillalways trustothercustomersmorethantheserviceproviders themselves.So,foranyonetryingtobuildorincreasetheir brand'sawareness,Iwouldstronglyadvisetofirstfocuson theirclients.
Thisapproachhasledustoreceivenumerousrecognitions, suchasranking2ndintheWorld'sBestBrandDevelopment Programsfor2022byGlobalGurus(movingupfrom#7in 2021).
Whatwouldbeyouradvicetobuddingentrepreneurs whoaspiretoventureintothemarketingand advertisingindustries?
Myadvicewouldbetoknowthemselvesandhaveaclear vision-knowtheirpurpose.Self-awarenessiscritical,and veryfewpeoplepayattentiontodiscoveringwhotheytruly are.Mosttendtoeitheroverestimateorunderestimate themselves.
Butifyoutrulyknowyourstrengths(andyourteam's),then andonlythencanyoucapitalizeonthem.Similarly,if you'rehonestaboutyourweaknesses(andyourteam's), thenyoucanturnthemintoopportunitiesfordevelopment.
Wheredoyouenvisionyourselftobeinthelongrun, andhowdoyouplanonscalingyourcompanyinthe future?
Inthelongrun,wewouldliketodevelopourpeoplefurther andgrowasateaminordertodesignmoreinnovative solutionsforourclients.
Personally,Iwouldliketodevotesomeofmytimeto empoweringothers,especiallythosewhocannotaffordor donothaveaccesstoeducationanddevelopmentprograms and,asaresult(amongotherfactors)faceamajorbarrierto theireconomicdevelopment,inequality,andofcourse riskingtheirwell-being.
|April 2022 www.insightssuccess.com27
Michele Lee Malo Founder and CEO
|April 2022 www.insightssuccess.com30
Michele Lee Malo
Transforming Dreams Into Reality!
Hittingtheroads,COVID-19haschangedalotover thelastfewyears.Theworldhaswitnessedserial lockdowns,changingpeople'slivestectonically Reconsideringtheircareerpathsandlifegoalsduetoan "anythingcanhappen"mindset,millionsofpeople worldwideresignedin2021topursuemoreadventurous andflexiblecareerpaths.
Weallknowthatlifeisallaboutchange.Still,whenweare makingchangesinourprofessionalorpersonallives,we mustconsultwithpeoplewhohavesuccessfullyovercome lifechallengesandarethrivingsuccessfullyintheirlives. Changingpeople'slivesusinghercareerandlifeexperience isMicheleLeeMalo,Founder,andCEOofMicheleLee MaloConsulting.
Oncethoughtofherselfasa"self-imposedsickperson," Michelewentthroughmanydifficulties.Butthenshe decidedtofightagainsttheselimitations,spearheadingthe wheelofchange.Usingherfreshlyfoundvictory,wisdom, and20+yearsofcorporateexperiencewithFortune500 companies,Michelehascarvedouthersuccessful10-year entrepreneurialjourney.Sheputherselfforthasareal successstorybeforeeveryoneanddecidedtogivereal experience-basedconsultingtothosewhowanttomake changesintheirrespectivelivesandcareerpaths.
Inaninterviewwith Insights Success,Michelesharedher entrepreneurialjourneywhileeducatingabouttheMichele LeeMaloConsultingPlatformanditsofferings,helping
Top 10 Inspiring Women Leaders To Watch In 2022 |April 2022 www.insightssuccess.com31
manyindividualseffectivelytransformtheirpersonaland professionallives.
Below are the highlights of the interview:
Michele,youarewidelyregardedas'The Change CEO'. Pleasegiveusabriefoverviewofyourinspiring personalandprofessionaljourneysofar.Whatwasyour inspirationbehindstartingbehindMicheleLeeMalo Consulting?
Iwasthesickest28-year-oldyouwouldhaveevermet,selfimposedsick.Ithrewoutmybackgettingoutofbed.How doesthathappen?Ithappenswhenyour5'5"framecannot support310lbs.Ihadtocallintoworkfat.AsIgotmylife backandlost170lbs,IdecidedIwasdonemakingmy bossesrichandmissingoutonfamilyandfriends.
IknewtheweightlossstruggleandknewIcouldhelp motivateothers.Ileftmycorporatecareer,whichspanned over20years,workingwithamazingcompaniessuchas Kraft,Kellogg's,andBarilla,tobecomeapersonaltrainer tohelpothersgettheirhealthback.
Afterworkingwithclientsthatgenerallycamefrompeers,I wasspendingmoretimehelpingwithcareerchange, businessstrategy,andhealth.Iexpandedmypracticeto includetransitioncoachingandbusinesslaunches.
Seeingmyclientsmakechangesanddealwiththehard stuffmakesmyhearthappy.Istandinapositionofpower, passion,andprofit
Tellusmoreaboutyourenterprise,itsvision,andthe keyaspectsofitsstrongholdinthebusinessandbrand developmentspace?
Overthepastcoupleofyears,manyofushavebeendealt somehardblows,fromsicknesstolosingjobsoreven businesses.Itisalsothetimetolookatthisasablessingor gift.
Nowisthetimeforreinvention,achancetochangethepath infrontofyou—anopportunitytofollowyourpassionand redefineyournextchapter Theoldrugwastatteredand torn,stainedbutcomfortableandsafe.
Iwanttobethepersonwhohelpsyoubuythatnew rug—walkingsidebysidewithyoutorediscoverallyour passionsandtohelpyoudefineyourpurpose.Youhave
skillsthataretransferable,brandable,andviable.Itistime tostepintoyourgreatness.
Whatarethedistinctofferingsofyourcompanythatare makinganimpactonyourclients?
ThefollowingarethedistinctofferingsofMicheleLee MaloConsulting:
· ProfessionalBrandingMenu
· ResumeandCoverLetterDevelopment
Ifyouarelookingforcareeradvancementorlookingto followyourpassion,itisimperativethatyoureposition yourskillsandyourtransferableskillssoyoucanfindyour dreamjob.Plus,youneedtogetpastthedreadedATS system.
Wewilldoadeepdivetogettotherootofyourpassions andskills,andthenIwillrewriteyourresumeandcover lettertogetyourfootinthedoor.Thisisonlystepone.
· SocialMediaMenu
· LinkedInOptimization
Inourelectronicworld,socialmediapresenceiskeyto buildingyourpersonalbrand.Thisiscrucialtobuildingup credibilityandtrust.Socialproofbacksupyourexperience. Iwilldoafullauditofyoursocialmediatoensureitisin linewithyourpersonalbrandmessaging.Iwillalsodoa fullauditofyourLinkedInprofileandoptimizeitbasedon yourgoalstopromoteprofileviewsandpositionitasa powerfultoolforyourjobsearch.
· CommunicationMenu
If the rug gets pulled out from under you, buy a new rug.
|April 2022 www.insightssuccess.com32
· InterviewPreparation
Theabilitytoexpressyourselfconfidentlyandsuccinctlyis atopdecidingfactorwhenemployersarelookingtohire.I willtakeyouthroughtheprocessofwritingyourSTAR storiesthatwilltakeyourexperiencesandbreakthemdown intothefollowing:Situation,Tactics,Actions,and Results Youshouldhaveatleast5-7STARstoriesatthe readysoyoucantackleanyinterviewquestion.
· ContentMenu
Yourcontentandmessageneedtobeheard.Youhavea message,butwritingisnotnecessarilysomethingyou enjoy.Iwilltakeoverthewritingofyourcontent,from newsletterstoemailstosocialmediaposts.Takingyour ideasandcreatingimpactfulmarketingmessages.
· PodcastMenu
· SparkingResults
Doyouwantyourmessagetobeheardbyactiontakersand businesstitans?Iamlookingforsuccessfulbusinessleaders tosharetheirsecretofwhatwasthesparkbehindtheir businessandleadershipsuccess.Howareyoulivingyour lifelikeyourhairisonfire?Tellmewhatkeepsthefire goingwithinyouandhowyoucaninspireotherstoignite.
· NetworkingMenu
· MastermindGroup
Yournetworkandwhomyousurroundyourselfwithwill determineyournetworthandsuccess.NapoleonHill showedusin"Think and Grow Rich" thepowerofthe mastermind.IfyouareaCEOorbusinessleaderinthe Phoenixarea,Vistagemembersgrowtheircompanies2.2x fasterthannon-Vistagemembers.In2020,non-Vistage memberrevenuewasreducedby4.7%,whileVistage memberrevenuegrewby4.6%.Iinviteyoutointerview withmetobeapartofmyVistageGroupandgetmore informationathttp://vistage.com/chairs/michele.malo
Pleasetellusaboutyourunique'TheSuccessMenus Program.'Howdotheyhelpinbringingaboutpositive transformationsinthepersonalandprofessionallivesof yourclients?
Iprovideasafeplaceformyclientstodigdeepintowhatis nextfortheminlife.Myproprietaryin-takeprocessgetsto therootofthechangethatisneeded,andthenwecomeup
withacustomizedstrategyandactionplantogetthemto theirnextstageinlife,inhealth,career,oranewbusiness opportunity
Webuildapersonalbrandingplanthatwillenhancetheir professionalandpersonalpersona,designedtoestablisha connectionwiththeirtargetmarketandsphereofinfluence.
Whatisyouropinionontheadoptionofmodern technologieslikeAIandMLinthebrand,business,and personaldevelopmentspace?Howhaveyouintegrated suchtechnologiesinyourbusinessoperations?
Thiswillbethefutureandneedstobeaconsiderationin themarketingmix.Itneedstoberesearchedtomakesureit workswithintheframeworkofthebusinessandisnotdone justbecauseeverybodyisdoingit.
Whatisyourviewonpracticinginclusivityanddiversity attheworkplace?
Diversityandinclusionareimperativetoabusiness's success.Differencesinthinking,race,gender,age,etc.,give lighttodifferentandcreativewaystomakebusinessand corporateculturesuccessfulandprogressive.
Asanestablishedindustryleader,whatwouldbeyour advicetothebuddingentrepreneursandenthusiasts aspiringtoventureintotheprofessionalandpersonal consultancyservicesindustry?
Searchoutthosethathavebeentherebeforeandseektheir counsel.Continuouslearningandself-developmentarenot onlycrucialtomasteringyourcraftbutalsokeepyou relevantinanever-changingworld.Havenofear
HowdoyouenvisionfurtherstrengtheningMichele MaloConsulting'sstrongholdin2022andbeyond?
Therearealotoffunprojectsin2022.Iwillbehelping manyclientswiththeirpersonalbrandingandcareersearch, helpingintherepositioningoftheirskillsetstogetthem thecareertheyhavealwaysdreamedof.
Mynewpodcast,titled"Sparking Results,"willbelaunched soon.Iwillbeinterviewingcorporatego-gettersand entrepreneursastheyunveilthesparkthatlaunchedtheir amazingresults.Mybookistitled,"Do it Anyway Lose 185 Lbs in One Day."
|April 2022 www.insightssuccess.com33
Closing the GenderPay Gap
|April 2022 www.insightssuccess.com34
The'genderpaygap'or'genderwagegap'arguably datesbacktothebeginningsofcivilization.Even so,itprominentlyemergedasanissueofpolitical discussioninthe1860sintheUnitedStates.Sincethen,the struggletomeetthewagegaphasbeenpersistentasmany socialreformistshavetirelesslymadeeffortstobringthe problemtolight,andthecorporatespaceisrecognizingthe same.Severalinitiativeshavebeentakeninthewayto ensureequalpayforequalworksincethestruggletooka headstart.Inthisarticle,wewillexploresomeoftheways inwhichthemovementtoclosethegenderpaygapcanbe givenaboost.
KeepingTransparencyinSharingSalaryInformation
Youcanabsolutelysharepayinformationbecauseitis legallyprotected.Manypeopledonotbelieveit,but accordingtotheDepartmentofLabor,itis.Asaresult,you cancertainlyshareitwithoneanother.Peoplebelievethat moreclaimsofunequalpayarecomingtolightbecause more[women]marriedtomenareworking,andwhenthey workinthesameindustriesoroccupations,theycompare theirpaychecksandnoticethewagedisparity
Thereismoreinformationavailable,andallofthese methodsofsharingyoursalaryontheinternetare extremelybeneficial.Andwhenyou'reupforaraiseor beinghired,youcancheckthosewebsitestoseeifyou're beingofferedsomethingcomparableforyourarea,job,or companysize.
SharingtheWorkloadatHome
Womenincoupleswithchildrenfrequentlytakeabackseat tomeninorderfortheirjobstobemoreabletobeon-call athomeandformen'sjobstobemoreabletobeoncallat work.Womenareoftenseencompromisingtheircareers aftermarriageandhavingkidsbecausethenorminsociety saysthatawomanshouldbetheprimarycaregiverofa child.So,theynotjusthavetoperformintheirprofession butalsohavetobeafull-timecaregivertotheirchild, whichistechnicallyunpaidlabor.Itisonlyfairforcouples withkidstosharetheworkloadathomeandsupporteach otherintheirrespectivecareers.
SturdierSocialInsurance
Paidfamilyleave;increasedpublicsubsidiesforthecareof children,thesickandspecially-abled,andtheelderly; legislationtodecreasepenaltiesforpart-timework;changes totheperiodoftheschooldayandschoolvacations; decreasedtuitionandfeesatpublicuniversities;and MedicareforAll.
Sure,allthesepolicieswouldcosttaxpayersmoney,but theywouldalsocutdownout-of-pocketexpensesformost families.Becausealmosteveryoneisatriskofneeding assistanceforthemselvesoralovedoneatsomepointin theirlives,socialinsurancebenefitseveryone.
IncreasingtheMinimumWage
Thisisanimportantstepthatneedstobetakentoward closingthegenderwagegapbecause,accordingtoseveral surveys,morewomenareemployedatthatlevelthanmen, andtheunwillingnesstoraisetheminimumwageistaking atollonwomen.
BeingAwareoftheLaw
Morewomenneedtobeawareofthelawsthatexist exclusivelytotackletheproblemofthegenderwagegap. Ifyou'reawomanworkingatanorganizationandyou noticethatyourmalecounterpartisgettingpaidmorefor thesameworkthatyou'redoing,youcanraiseaformal complaintaboutitbeforegoingtothelaw.Ifthe organizationfailstoacknowledgethedisparityand continuestopayyouless,takethehelpofthelawtoclaim yourequalshare.
FormulatingBetterStructurestoSupportCaregiving
Anotherstepnecessarytoclosethegenderwagegapisthat societyneedstohavebetterstructurestosupport caregiversandcaregiving.Theresponsibilitytotakecare ofayoungonealmostalwaysentirelyfallsuponawoman, beitaworkingwomanorastay-at-homemother This makesitdifficultforthewomantoexcelandprogressin hercareer.Morecommunitycarecentersshouldbein placetoassistworkingwomenintakingcareoftheir children.Thiswillensurethey'renotburntoutworkingfull timebothathomeandatwork.
TheBottomLine
Asaresultofthecontinuousstruggletomeetthegender wagegap,theworldhasmadesomeslowbutremarkable progressinthedirectionofachievingsocialequity.There stillneedstobeastrongerpushinthesamedirectionto ensurethatthegapisclosedbeforetheeconomistshave predictedittobeclosed.Thiswillnotonlyhelpempower womenbutalsofostertheinclusionofdiversetalentinany givenorganization.
- Shrutika Khedekar
|April 2022 www.insightssuccess.com35
Stefanie Rollins COO SnapFulfil
An Inspiring leader Bringing Change in the Industry
|April 2022 www.insightssuccess.com36
Women-representing49.58%oftheworld population-arethemostbeautifulcreationof theUniverseonthisplanet.
Thepresentistheeraofwomenempowerment,andgender equalityisoneofthemostsignificantfundamentalhuman rightsforapeaceful,prosperous,andsustainableworld.
Today,womenarebringingaboutchangeintheworld throughtheirbrilliantperformancesinscience-tech, innovation,research,anddevelopment.Theyhaveemerged asinspirationalleaderstoallwiththeirremarkable leadershipapproach.
Leadershipisartwithgreatresponsibility Avisionary leaderalwaysunderstandsthedemandforanorganizational goalandcanacceptthechallengesandcounterthemina particulardirection,calledsuccess.
Today,successfulwomenleadersaresettingmilestonesand benchmarksofsuccessbybreakingthehegemony,setting remarkablehistorybyovercomingthechallenges,and takingtheorganizationontopofthesuccessladder
OnesuchinspiringandtalentedfemaleleaderisStefanie Rollins,whohasapassionforproblem-solvingofanykind foranysituationandencouragingothersaswelltobring changesintheirlives.
Sheunderstandsthethesupplychainindustry'sdemands, andhence,shehasbuiltcustomizedprocessesfromthe groundup,balancingcustomerandbusinessneeds,and heavilyfocusedonproblem-solving.
HerfirmSnapFulfilisalsosettinganewmilestoneinthis direction.SnapFulfilisrecognizedasthemostadaptable andscalableTier1warehousemanagementsystem(WMS) inthemarket,offeringfasterimplementationevenremotely duringthepandemicacrossmultiplesitesandlocations.
Inanexclusiveinterview,StefanieRollins,Chief OperatingOfficer,sheds lightonthecompany'sjourney, itsservices,andhervisionforthefuture.
Stefanie,pleasegiveusabriefoverviewofyourjourney astheCOOofSnapFulfil.
IstartedinSupport20+yearsagoandrosethroughthe company.Ihavebeenatester,supportagent,sales consultant,projectmanager,accountmanager,and implementer–soIamuniquelyplacedtoknowallthe areasInowrun. Ibuiltcustomizedprocessesfromthe
Top 10 Inspiring Women Leaders to watch In 2022
groundup,balancingcustomerandbusinessneeds,andam heavilyfocusedonproblem-solving–itiswiredin,I cannothelpit. Iamalsopassionateaboutworkable processes,efficiency,andcontinuousimprovement–why wouldwecarryonbangingourheadagainstthatbrickwall whenwecanchangesomethingforthebetter?Ihavealso implementedseveralinnovativeprojectsandgrownthe servicedeskintothreedifferentteamstomanagecustomer requirements.Twoyearsago,Itookoverleadershipofthe UKImplementationsteamaswepioneeredremote onboardingthattangiblysavesclientstime,money,and resource.
TellusmoreaboutSnapFulfilandthedistinctofferings thatmakeitstandoutinthecutthroatmarket. SnapFulfilisincreasinglyacknowledgedasthemost adaptableandscalableTier1WMSonthemarket.Itoffers fastimplementation–deployablein45-60daysorlessand evenremotelyduringthepandemic,acrossmultiplesites andlocations.Italsoimprovesefficiencyandproductivity byupto30percent,guaranteeingarapidROIforthose withambitionstooperateeffectivelyintheburgeoning eCommercespace.Bymeetingever-evolvingcustomer servicedemandsandinnovationsthattheestablished retailersarerepeatedlyintroducing,SnapFulfilhasthe capacitytoseamlesslyadaptandevolve.
SnapFulfilisaperfectexampleofaproductthatisinthe rightplaceattherighttime.Ourwholeethosisbasedon empoweringuserstoconfiguretheirsystemsinlinewith evolvingdemands.Thesuddenaccelerationintheshift frombricksandmortarretailtoe-commercehascaught manybusinessesoffguard.Theirchallengenowistohave thebraveryandforesighttoinvestinthefuture.
I built customized processes from the ground up, balancing customer and business needs, and am heavily focused on problemsolving.
|April 2022 www.insightssuccess.com37
Whatarethecoreleadershipvaluesthathelpedyour teamgrowandachievesuccess?
Itisimportanttounderstandthatleadershipbringsgreat responsibility,notjusttoyourcompany,buttothepersonal livesandfamiliesofthepeoplewhoworkforyou. We cannotassumethatagoodmanagerisagoodleader,asthey arenotthesamething.Leadersinspirepeoplethatwantto followthem.
Forme,itisabouttotaltrust,beingopenwitheachotheron limitations,andfeelingsafetochallengethestatusquo.I workwithsomefantasticleaders,andwedon'tjusthearwelisten.Welearnhowsomeonethinksandliftthemupto shinewhenthetimeisright.Butweprotectthemwhenthey makeamistakebecausenoneofusareperfect.
Wealsopickthemupwhentheyfallandpaycloseattention toknowtherighttimetohelpthemgetbackonthepath. Havingbuiltthebond,wenaturallyrecognizewhen somethingiswrongandcanbetheretosupportthemwhen theyneedit.Thisishowwedeveloptrust;itisan evolution;youcannotswitchiton-itgrows.
Myteamisempoweredtochallengethestatusquo,soitis notabout'we'vealwaysdoneitlikethat'atSnapFulfil.Ifit
isstillrightthengreat,butifitisnot.lettheinnovation sparkandgrowbecauseitbreedsenthusiasm.Alwayslook forandthenusethetalentsinyourteamyouneverknew youhadandarriveatbettersolutions.
Ilovemyrole–therearesomanybrilliantmindstonurture andgrow,andinreturn,myteamteachesmesomething newallthetime. Afterall,50mindsarebetterthanone mindinisolationcouldeverbe-andifyoucanleadthem alltopullinthesamedirection,howpowerfulthatcanbe!
Beinganexperiencedleader,shareyouropiniononhow theadoptionofmoderntechnologiesisimpactingthe logisticsandwarehousemanagementindustryandhow isSnapFulfilridingthetechnologywave?
Thereissomeresistance,Ithinktherearealotofscared peopleoutthere,frightenedthattheirjobswillbetaken awaybyrobotsandtechnologythattheydonotunderstand. Butwhencarscamealong,peoplewerenotstoppedfrom walking;itwasjusteasiertogetsomewherefaster,with lesseffort,carryingmorethings–andpeoplestillwalk! ThatishowIseetechnologyinWarehouseManagement Systems(WMS)evolvingtoo.
Ourpendingautonomousmobilerobot,SnapCart,isagood exampleofthisbecauseit'clusters'warehousepicksand createsthemostefficientroutetominimizethetraveltime andthenumberofpicklocationsvisited.Thismakesthe stafffarmoreproductive.
Digitaltechnologyisfastimprovingthespeedand uniformityatwhichwedosomethings,butwestilluse peopletomakedecisionsandperformcertaintasks. Plus, logisticsleaderswhocommunicateproperlyandprepare theirteamforthechangeshappeningtohelpthem,gainlots morebuy-infromtheirteam.
Whatweretheinitialchallengesthatyourorganization hadtosurpassandwhatarethechallengesnow?
Oneofourmainchallengeshasbeentacklingthegoliaths thatusedtodominatetheWMSspace.Potentialnew customerslikedusandwereblownawaybyourproduct, butconvincingthemtomoveawayfromalegacysystem waslong.Wenowhaveseverallong-standingmajor multinationalcustomerswhodidjustthatandaredelighted withtheresults.
Thedaysofslowandinflexibleon-premisessystemsand largeERPplatformsdominatingwarehousemanagement areover. Likeeveryotherindustry,customerscanvote withtheirfeetbecausemovingelsewhereisnolonger difficult.Ifasupplierisnotdoingagoodenoughjob,itis easyforacustomertochange-andtheyprobablywill.
Whatwouldbeyouradvicetotheaspirantswhoare willingtoventureintothelogisticsandwarehouse managementindustry?
Warehousingisnowanopportunitytogetinvolvedinjust aboutanythingyoulike,butgoodsystemsandautomated processesenableyoutokeepitmanageableifyoutake babystepsfirst.Despitetheplethoraofoptionsoutthere,
don'tbetemptedtotakethemostcomplicatedonejust becauseyoucan.
ThebestrunwarehousesIhaveseenhavesimplicityat heartandyoucanstillprovideexcellentcustomerservice runningyourbusinessonsimplestandardizedprocesses,so thatyourteamgetschancetoreallyfocusontheexceptions thatdelight.
HowdoyouenvisionscalingSnapFulfil'soperationsin 2022andbeyond?
Wewillcontinuetoembracechange-lookingfornew solutionstoourcustomers'problemsandnewtechnologies toimproveourefficiency Wewillcontinuetohire, bringinginnewvoices,newideas,andnewexperiencesto growourknowledgeandteam.
Pleasegiveusafewtestimonialsofyour clients/customersandalistofawards/recognitionsthat accuratelyhighlightyourorganization'spositioninthe market.
SnapFulfilWMSishelpingtopowerforwardanautomotive salvagespecialist'sambitiousfive-yeargrowthplan,which ispredictedtoboostturnoverto£1/4billion.CharlesTrent Ltd,basedinPoole,Dorset,isaleadingUKcarrecycling company,withathrivingonlinepartsbusiness,buttheir labor-intensiveandunreliablepaperpickingprocesswas notgearedupforquickexpansion.
Havinginvested£4millioninanew30,000sqft distributioncenterlastyear,theywantedanarchitecturally robust,highlyflexible,andeasilyconfigurableWMSaspart ofthedigitalinfrastructure. Theirhigh-techoperationhas beeninfluencedbyAmazonandistheonlyoneofitskind, whereyoucansourceaparticularpartonlineandhaveit deliveredthenextday
Despitetheongoingpandemicchallenges,SnapFulfilWMS hasbeenabletodrivehighlyaccuratestorage,putaway, picking,andpackingviatheRFscannersandmassively improvevisibilityforallpartiesacrossuniqueanddiverse productranges.Theyarenowabletooptimizeorderand returnaccuracywithSnapFulfil–andfulltraceabilityisa realbenefitinsuchavariablebusiness.Theygearedup from60,000to100,000+'green'recycledproducts processedinandoutduring2021,withforecastsof170,000 in2022.
|April 2022 www.insightssuccess.com39
Tuuli Pärenson CEO Gofore Estonia
TuuliPärenson
Empowering Businesses with Digital Transformation
|April 2022 www.insightssuccess.com40
Inspiring Women Leaders to watch In 2022
Confuciusoncesaid, "It does not matter how slowly you go as long as you do not stop." Thisquote aptlydefinesTuuliPärenson,whoisresponsible fornumerouschangesleadingagileandleanprinciples.By undertakingtheactofnottakingoneselftooseriously,she conqueredoneofthemostdifficultobstaclesinherearly career
Frombeingondigitaltransformationjourneystobeinga partofnumerouslarge-scalereforms,Tuulihascomealong wayinhercareer.Currently,sheisservingastheCEOof GoforeEstonia,aninternationalsoftwaredevelopmentand consultingcompany.Inthisrole,herultimategoalistosee hercustomersflourishintheirbusinesses.
Tuulitakesonissueshead-onandmakesachange.At Gofore,sheisresponsibleforinternationalbusiness developmentwiththegoalofcreatingamoreethicaldigital environment.Currently,Tuuliisleadingthesubsidiary locatedinEstonia,butonadailybasis,herteamworksasa crewwiththeGoforegroup.
WeatInsightsSuccesscaughtupwithTuuliinour endeavortofind"TopInspiringWomenLeaderstoWatch" tolearnmoreaboutherjourneyandhowsheisdrivinga transformativechangeintheITsectorwithherexpertise.
Below are the highlights of the interview:
Enlightenusonhowyourdiverseskillsetandexperience indifferentfieldshavehelpedGoforetoflourish.
IjoinedGoforeabout3yearsagotosupportGoforeonits internationaljourney.Ihavealongexperienceindriving changeandIT-relatedchangesindifferentcorporateand publicsectororganisations.Forexample,Iusedtoworkas adirectorofdevelopmentinthebankingsectorwhen Estoniatooktheeurointouse.Iledthechangeofreplacing thedataexchangesolution,thatwasusedbyallgovernment organisations.Ihelpedoneofthebiggest telecommunicationcompaniesinEstonia(Telia)improve businessagilitythroughleadingthedigitaltransformation.
Attheendoftheday,allchangesareaboutpeopleand helpingbuildapieceofsharedknowledge,whyarewe changingatall.NomatterifthesechangesareaboutGofore orhelpingourcustomerstotakethedigitaltransformation path.
Tellusmoreaboutyourcompanyitsvisionandthekey aspectsofitsstrongholdintheITservicesspace. Goforeisledbyagileandleanprinciples,andwetruly believeinthem.Webelieveinworkingtogetherwithour customerstohelpthemachievetheirgoals.Thatiswhywe haveconsciouslydecidedtobeapure-playconsultancy. Whenweoffermanagementadvisoryservices,thenthe consultancyapproachisprobablynosurprise.
Whathassurprisedsomeofourcustomersisthatweapply thesameprinciplestoeverythingwedo:mayitbethetask inthefieldofsecurity,data,design,orcoding.Ourexperts workhandinhandwithourcustomerstomakesure,that wefocusonwhatisimportant,andmakethedecisionsthat arebestforthespecificcustomer Weareproudthatinthe 2021customersurvey,ournetpromoterscorewas54.That issignificantlyhigherthanthemarketaverage.
Wetrulybelievethatisequallyimportanthowwedo things,notonlywhatwedo.Anditisimportanttoalsohelp ourcustomersgrowthecompetenciesandcapabilitiesthat theyneedtooperateinthechangingenvironment.Wecan dothatthroughdedicatedpiecesoftraining,butwealsodo itaspartofourdailywork–throughdiscussionsthathelp usmakethebestchoicestogetherandhelpourcustomersto understandwhywearepreferringoneoptionoveranother
We believe in working together with our customers to help them achieve their goals.
Top
10
|April 2022 www.insightssuccess.com41
ConsideringtheexampleoftheCOVID-19pandemic, howdoyouplantonavigatethroughsimilarsituations inthefuture?Whateffortsdidyoutakeduringthe pandemictosustainoperationsandensurethesafetyof yourteamatthesametime?
Wearetheleadingdigitaltransformationconsultancyand thereforewewerepreparedfortheworkinthedigital environmentonly.Wedidnotneedtoinventanythingasall thesystems,solutions,andworkingmethodswereinplace before.Wewerehappytosee,thatthesameappliedtoour long-termcustomers.Wehadpreparedtogetherforthe digitalera,evenifwehadnothopedittotakeoveralmost everything.
Asourcustomerswerewellprepared,thenwecouldafford tofocusonwhatwebelievemattersthemost.Itisthewellbeingofourexpertsandstayingmentallyhealthywhen workingremotely.
Pleaseshareyouropiniononhowtheadoptionof moderntechnologieslikeAIandMLisimpactingtheIT industryandhowisGoforeridingthetechnologywave?
Oneofthemostimportantaspectsofanagileandlean organizationisorganizingaroundvalue.Thatiswhatwe believeourselvesandthatiswhatwerecommendtoour customers.Nosolutionshouldeverstartfromselectingthe technology Thestartingpointfordesigninganysolutionis understandingthechallengethatweorourcustomershave andthenselectthebesttools.
Forus,asaconsultancy,itisofcourseimportanttobe awareofthemodernandemergingtechnologiesandmake
sureourexpertshavechancestolearnandexperimentwith themtobeabletohelpourcustomersmaketheright decisions.
Asanestablishedindustryleader,whatwouldbeyour advicetothebuddingentrepreneursandenthusiasts aspiringtoventureintotheITindustry?
IdonotliketotalkabouttheITindustry.Wedonottalk aboutmanagementorleadershipindustry,dowe? OrganisationsneedITastheyneedleadershipor accounting.Thesefunctionsareconstantlyneeded,and expertsareconstantlyneeded.
Thinkofitasaspooninthemovie"Matrix",wherethe Buddhistboysaid: "Do not try and bend the spoon, that's impossible. Instead, only try to realize the truth… there is no spoon. Then you'll see that it is not the spoon that bends, it is only yourself."
HowdoyouenvisionfurtherstrengtheningGofore's strongholdin2022andbeyond?
GoforeremainstobethebestpartnerinICTfor organisationswhobelieveinorganisingaroundvalueand wanttoimprovetheirbusinessagility.Ourstrongholdhas been,is,andwillbeourcustomer'ssuccess.
Pleasegiveusafewtestimonialsofyour clients/customersandalistofawards/recognitionsthat accuratelyhighlightyourorganization'spositioninthe market.
Icanshareonlytheremarquesthatareagreedtobeshared alsothroughourwebsite.Althoughwepartnerwithour customersforyears,thentherecanbesmallerprojects withinthecooperation.Wedohavealotofexperiencewith thepublicsectorinEuropeandworldwideindustries,but alsowithstart-ups.
Thebestpraiseforusiswhenweseeourcustomers succeedintheirbusiness.Ithinkthattheinnovation managerofelectricitydistributioncompanyCarunaMika Suomihassummarizeditverywell:"The number one thing was that the people from Gofore were not afraid to tell us if they thought our ideas were bad."
|April 2022 www.insightssuccess.com42