Compassionateleadershipisastyleofleadership
thatpromotesthewell-beingofemployees, customersandstakeholders.It'scharacterizedby empathy,respectandfairness.Acompassionateleader seekstounderstandtheiremployees'needsandcreatean environmentwheretheycanthrive.Theyhave empathy—theyunderstandwhatpeoplefeelwhenthey're goingthroughsomethingdifficultorstressful.Theyalso knowhowtoputthemselvesinotherpeople'sshoessothey canrelatetothemonanemotionallevel(asopposedtojust thinkingaboutthingslogically).
Compassionate leadership is a key driver in the transformation of rehabilitation.Ithasbeenshownto improvepatientoutcomesandfostercollaborationwithin organizations,whicharebothessentialcomponentsof
effectiverehabilitation.Itcanbedefinedas"theabilityto demonstrateempathy,compassionandcaringtowards otherswhilemaintainingstrongself-awareness"(Mayeret al.,2008).Whilethisdefinitionmayseembroadatfirst glance,therearemanywaysthatleaderscandemonstrate thesetraitsthroughtheiractions:theymaylistenattentively whiletheiremployeesspeak;theymightofferhelpwhen someoneneedsit;orperhapstheywillgooutoftheirway tomakesureeveryonefeelsincludedonateam-building trip.Itcanleadtobetterpatientoutcomes,reducecostsand increaseefficiency.Itinvolvestreatingpeoplewithdignity, respectandcompassionregardlessoftheirsocialstatusor positioninlife.Italsomeanstakingresponsibilityforyour ownactions,beingaccountableforthemandmakingsure thatyouaredoingwhatisrightbyothersratherthanjust doingwhatismostconvenientforyourself.
Lastly,itcanbeusedtocreatefurtherinnovation,which willhelpshapethefutureofthisindustry.Theleadersfocus onanenvironmentfeelssafeenoughtospeakupandshare theirideaswithothers.Thistypeofculturepromotes innovationbecauseitencouragespeopletothinkoutsidethe box,takerisksandmakebolddecisionswithoutfearof failureorjudgmentfromotherswithintheirorganization.
InsightsCare'snewedition10MostInfluentialLeaders
RevampingtheRehabilitationIndustry2022,focuseson leaderswhoarecommitted,compassionateanddedicatedto bringingintransformationsthroughtheirexemplary leadershipinthehealthcareindustry
Hope you have an amazing read!
-PoojaShah
Brandon Lasker CEO Cottonwood Tucson cottonwooddetucson.com
Debbie Roach CEO Windmill Wellness Ranch windmillwellnessranch.com
Dianne Clarke CEO Operation PAR, Inc operationparorg
Dr. Christopher Keck CEO
Open Hearts Family Wellness openheartsaz.org
Dr Shar Najafi-Piper CEO Marc Community Resources copahealth.org
Francesco Del Governatore CEO & Founder
GIA MIAMI and Vita Recovery vitarecoverycom
Originally from Atlanta, Brandon started working in behavioral health as an avenue to serve those struggling with substance use and mental health disorders.
Debbie Roach is a Human Resources Professional who began her HR career in banking and has worked the past 20 + years in Human Resources in the healthcare industry with Methodist Healthcare System.
Dianne Clarke serves more than 14,000 individuals suffering from substance abuse and mental health.
Dr. Christopher Keck’s experience in social service inspired me to take leadership roles, facilitate operations, and develop teams of professionals who are trauma-informed, diverse, evidence-based, culturally humble, and collaborative professionals.
Dr. Shar Najafi-Piper, is transforming mental healthcare delivery by continuously serving those who cannot serve themselves.
Francesco Del Governatore is an outstanding leader reshaping the rehabilitation center while paving the way for quality treatment of every addicted individual
Krista Roberts CEO
St. Mary's Regional Medical Center-Enid stmarysregional.com
Noah Nordheimer CEO All Points North Lodge apnlodge.com
Lee Yaiva CEO
Scottsdale Recovery Center scottsdalerecoverycom
Krista Roberts passionate about making sure that the team delivers high-quality health care at St Mary’s Regional Medical Center-Enid.
Noah Nordheimer looks after developing healthcare platforms that create positive outcomes for patients and the payor
Lee Yaiva brings a wealth of knowledge and 16 years of experience in behavioral health and addiction treatment to his role as Chief Executive Officer at Scottsdale Recovery
Taek-Geun Kwon Founder
Zinnia Health zinniahealth.com
Taek-Geun Kwon is commitment to successful recovery, delivered with a higher quality of care
The goal of our development is to make this industry a safer and more e ective environment for people who need help.
Unlessanduntiltimetravelbecomespossible,the pastcannotbechanged.Butanewdaybringswith itnewhope.Workingonself-healingtoerasethe damagedonebyourpastbehaviororincidentscanmake ourpresentproductiveandourfutureprosperous.
Theroadtorecoveryandhealingfromdysfunctional behaviorsisnevereasyandneverwas.However,todaythe worldhaspassionateleaderswhoarededicatedto introducinggold-standardpersonalizedcareprogramsand facilitiesforpatientsintheirrehabilitationandwellness journey
Onesuchpassionateleaderwhoissteadfastlydeveloping mentalrecoveryandwellnessplatformsthatcreatepositive outcomesforpatientsandpayersisNoahNordheimer.He istheFounderandCEOofAllPointsNorth,amind-body healthcompany.
BasedinEdwards,Colorado,AllPointsNorth(APN)has beenprovidingacomplete,personalizedmentaland physicalhealthupliftingplatformforpeopletorecover fromtheirpastandcomfortablyworkontheirpresentto createthefutureoftheirdreams.
WehadanopportunitytointerviewNoah,wherehe discussedmoretheprogramsandfacilitiesprovidedby APN,hisleadershipexperience,andhismissionandvision totaketherehabilitationindustrytonewlevels.
The following are the excerpts from the interview
Mr.Noah,pleasegiveusabriefoverviewofyour journeyastheCEOofAllPointsNorthLodge.
BeforeAPN'sinception,IcreatedtheBaltimore-based ConcertedCareGroup(CCG)in2014.CCGgavemethe opportunitytodesignandrefineauniquelyintegrated modelofcarethatrejectedthestandard“siloed”approach tobehavioralhealthcare,givingclientsmoreopportunities forpersonalizedtreatment.
Ibelievepersonalizationisthefoundationforbetter recoveryoutcomes.ItooktheblueprintfromCCGand channeleditintoalargerscaleforAllPointsNorthLodge startingin2016.
Witha70,000+squarefootcampus,world-classclinicians, customizedprogramming,luxuryamenities,cutting-edge technology,andcompleteimmersioninthebeautyofthe
Coloradomountains,clientsareabletofocusonwhattruly matters:theirhealing.
Sincethen,we'veexpandedourportfolioofbrandsbeyond residential,PHP,anddetoxtoreachpeopleateverystageof theirtotalhealthjourney.ConnectionbyAPNoffersvirtual therapyforindividualsandfamilies.PlusbyAPNoffers cutting-edgeinterventionsformindandbrainhealth includingDeepTranscranialMagneticStimulation, HyperbaricOxygenTherapy,Neurofeedback,qEEG,and Ketamine-AssistedTherapy.9xbyAPNoffersgroup fitness,personaltrainingandfunctionalmovement assessments.SocialClubbyAPNthrowsin-personand virtualeventsforrecovery-consciouscommunity And RetreatsbyAPNbrings3-7dayclinicalandwellness retreatsforquickerstaysandmentalresets.Allinall,we're honoredtobeapartofsomanypeople’stotalhealth journey–meetingthemexactlywheretheyareandhelping themfindtheirtruenorth.
Whatarethecorevaluesuponwhichyourorganization isbuilt?Whatisthemissionstatementofyour organization?
AllPointsNorthstartedwithanambitiousgoal:tochange howindividualsapproachtheirmental,physicaland spiritualhealth.Weexisttoenrichandinspirelivesthrough
I believe personalization is the foundation for better recovery outcomes.
innovativemind,bodyandpurpose-drivencare.Asa company,staffandclientsalikeworktoembodyintegrity, inspiration,connection,respect,andinnovation.
Aswegrow,we’refocusedonservingourclientsand helpingthemfindtheirwayforward,addressingtheroot causesofaddictionandmentalhealthissuesbyoffering trauma-informed,whole-personcare.Healingdoesn’t happeninisolation,whichiswhywechampionconnection. Withourclientsattheheartofeverydecision,weare constantlyinnovatingnewwaystoconnectandbuild recoverycapital.
We'rededicatedtomeetingclientswheretheyare,bothin theirbehavioralhealthandgeographically.Weofferafull continuumofcarefromdetoxandassessmenttotreatment, recoveryandtelehealth.Westayconnectedwithourclients
andhelpourclientsbethebestversionofthemselves.Our doorsopenedinJanuaryof2020,andbyJuly2021,we achievedclientimprovementoutcomesinthetop5%of treatmentcentersnationwide.
Becauseweopenedattheonsetofthepandemic,wewere readytoevolvetomeettheneedsofourclientsanda changingCOVIDlandscape.Wedevelopedarobust telehealthprogramtoprotectourclientsandstaffwhile continuingcarethroughquarantine.Thatcommitmentto evolutionhasservedourclientsandusaswell;we'rehappy toshakeupanindustrythathasbeenstagnantforovertwo decades.
AftertheprovensuccessoftheLodge,APNisevolvingto includesatellitelocationsacrosstheUSandinLondon. We'rebringinglifechangingcaretoclientswithHyperbaric OxygenTherapy(HBOT),DeepTranscranialMagnetic Stimulation(TMS),detoxandassessment,andavarietyof otherservicesthatswitchthefocusfromsickcaretohealth care.Ourgroupfitnessconcept,9xbyAllPointsNorth,is nowopenatitsflagshiplocationinMalibu.Wereally believehealthisnotjustfitness,orjustmedicine,orjust therapy.It’sthewholeperson.
offeringanetworkofsupportintheformoftheAPN ConnectionAppandtheAPNSocialClubforalumni.We alsolaunched9xbyAPNtogivepeopleafitnessspacefor mind-bodyhealthandcreateanewfrontdoorforthe beginningoftotalhealth.Ourgoalisthat“healthy” wouldn'tjustincludephysicalhealthanymore.Health encompassesthemind,bodyandsoul.
TellusmoreaboutAllPointsNorthLodge,itsvision, andhowitisestablishedasacomprehensivewellness andpersonaldevelopmentcampus?
WebuilttheLodgeinEdwards,Colorado,withthe intentionofcreatingastate-of-the-artsettingutilizing evidence-basedpracticesanddatatoinformourdecisions
“My time at APN was nothing short of amazing. Being there changed my life and helped me grow to become the best person I could possibly be. In my 30-day stay, I learned tools that could help with my anxiety and depression. I learned that I wasn’t alone and that acknowledging that I had a problem was the first step. APN helped me become the best father, husband and son that I could possibly be. It wasn't always easy, but I had so much support to keep going and to use my voice as a tool to help not only myself but someone else. I learned how to be vulnerable as a man and that I am strong through my trials and triumphs. I would not be where I am today without APN. Anyone who decides to go there will not regret it.”
– A participant of the 30-Day Program at APN Lodge
APN is dedicated to evolving to meet our clients' needs; we embrace change and data, and we see them as opportunities, not obstacles.
ConsideringtheexampleoftheCOVID-19pandemic, howdoyouplantonavigatethroughsimilarsituations inthefuture?
APNisdedicatedtoevolvingtomeetourclients'needs;we embracechangeanddata,andweseethemasopportunities, notobstacles.We’veseenwhathappenswhenthisindustry sitsstagnant–wewanttoseewhatcanhappenwhenwedo theopposite.
Atthesametime,we’renotevolvingjustforevolution's sake.Thegoalofourdevelopmentistomakethisindustry asaferandmoreeffectiveenvironmentforpeoplewhoneed help.Wewanteveryclienttofindthetreatmentthatworks bestforthem,andwe’renotafraidtocollaboratewithour colleaguestofindthebestfitforsomeoneseeking treatment.
Recoveryworksbestwithadaptability,connectionanda willingnesstochange.Withthatapproach,wefeel confidentinnavigatingwhatevercomesupnext.
Whatisyouropiniononthenecessityforhealthcare organizationstoleveragetechnologieslikeAIandML, especiallywhencateringtotheever-evolvinghealthcare needs?
Asdisplayedbyourcommitmenttoemergingtreatment techatPlusbyAPN,likeTMSandHBOTforexample,I believeitiscriticalforhealthcareorganizationstoleverage avarietyofinnovativetechnologiestogivetheirpatients thebestchanceofprolongedsuccess.Whetherthatbe developmentsinAI,ML,ornewtechnology-driven treatmentmodalities,weprovidershavearesponsibilityto evaluatealltoolsthatcouldimprovethequalityofcareand treatment.
TechnologieslikeAIandMLclearlyhavebenefitsin healthcarethatI'mafraidsomewillbetooslowtoadopt. Healthcarehasoftenbeentech-resistant.AIandMLhave alreadyshownsignificantbenefitsinaidingwithdiagnoses, assistinginguidingpatient'streatment,assistingintracking apatient'sprogress,andflaggingareasforfurther analysis-allthingsAPNhasimplemented.These technologies'capabilitiesanduseinthemedicallandscape willonlycontinuetogrow Witheachdevelopment,Iwould urgehealthcareorganizationstowatchtheresearch, participateinclinicalstudies,andevaluatethepotentialfor patientimpact.
AllPointsNorthLodgeisofferingarangeoftherapies andhealingmodalities.WhatdifferentiatesAllPoints NorthLodgefromotherorganizationscateringtothe healthcareandrehabilitationsector?
Ourtreatmentapproachismultifacetedinordertomeetthe needsofourclients'physical,mentalandspiritualhealth. Honestly,thedifferenceisinhowmuchweareabletotreat bothbreadthanddepththroughtrulywhole-personcare.
Withthisinmind,werootedourprogramminginevidencebasedpracticeswithplentyofroomforcustomizationand clientinput.Ourcliniciansconstantlystrivetodevelopand expandtheirofferings.Weworkcollaborativelyandmeetas ateamforweeklyprofessionaldevelopmentsessions, coveringarangeoftopicsfromhowtoserveuniqueclient populationstoproperdocumentationand HIPAA-compliance.
ClientsatAPNLodgereceiveabalanceofindividualand groupsessionsledbyclinicians.Thisapproachgivesclients thefoundationaltoolstohelpthemaddressareasofconcern andthenpracticetheseskillswiththeirpeers.Group therapyalsoallowsclientstoconnectwithpeoplewho sharesimilarlifeexperiences.Thiscanbeespecially powerfulforclientswhomayhavestruggledwithselfcompassion–hearingsomeoneelse’sstoryallowsclientsto accessadeeperlevelofempathy.
Everyin-personclienthastheopportunitytoworkwithour FamilyTherapyteam.Clientsidentifytheirfamilyof choice,andourclinicianshelptoaddressthefoundational issueswithinthefamilysystem.Ourfamilycliniciansmeet virtuallywithlovedonestoaddresscommonthemesand helpbringwholefamilyhealingsothateveryonefeels supportedwhiletheirlovedonereceivestreatment.
Asmentionedearlier,wealsoofferHyperbaricOxygen TherapyandDeepTranscranialMagneticStimulationto helpalleviatethesymptomsofwithdrawal,jumpstart recoveryandsoothethecentralnervoussystemina rigoroustreatmentenvironment.
Weincorporatemindfulness-basedinterventionslikeyoga, meditationandbreathworktohelprootourclientsin recoveryanddevelopstressmanagementtechniquesthat
We're dedicated to meeting clients where they are, both in their behavioral health and geographically.
theycanusebeyondtreatment.Clientscanparticipatein adventure-basedtherapy,immersingthemselvesinthe beautyoftheColoradoRockies.Adventure-basedtherapy givesclientsnewopportunitiesandnewenvironmentsto practicethetechniquestheylearnintherapyunderthe guidanceofaclinician.
TheLodgeisoutfittedlikeafive-starhotel.Weofferan environmentofintentionalluxurybecausewewantour clients'solefocustobeontheirhealing.Clientsaremore likelytoseektreatmentwhentheyfeelcomfortable,cared forandsafe.Weofferaccommodationsthatrangefrom executiveresidencestoprivatesuites,semi-privatesuites anddoublesuites,allwithsweepingmountainviews.Our culinaryteamoffersrestaurant-worthymealsthreetimesa day,plussnacks,asmoothieandcoffeebar,andnutritional counselingfromourregistereddietitian.
Weapproachhealingfromallangles,andtheoutcomes showthatourapproachworks.Thereareothergreat providers,andwe'repleasedtobebuildingaconsortiumof grounded,proven,exceptionalcompaniestohelpmore clients.
Asanestablishedindustryleader,whatwouldbeyour advicetothebuddingentrepreneursandenthusiasts aspiringtoventureintothehealthcareservices industry?
Therearesomanywaystodothesamething,butthe healthcarerealmdoesn’tneedmoreofthesame.Embrace innovation,anddon’tbeafraidtodisrupttheindustryinthe process.Findthegapsandcreatesolutions–there’splenty ofroomforimprovement.Theworkwedosaveslives,and youcan'ttakeitforgranted.
In2022,we’reexpandingour“frontdoor,”growing geographicallythroughnewlocations,additionalservices,
andexpandedtelehealthofferings,enablingustobringour servicestomorepeopleinneedandcontinuetreatmentwith ouralumni.
Inthepast,we’vedevelopedspecializedprogramsforNFL athletesandprofessionals.Theseprogramshavebeen consistentlygrowinganddeliveringresultsforthose populations.We’rehonoredtoexpandourofferingstoserve theveteransofourarmedforces.Thankstoanewly finalizedcontractwithTriWest,manyveteranscancometo AllPointsNorth,receiveexceptionaltailoredcare,and accessourstate-of-the-arttechnologyatnoout-of-pocket costtothem.
WhenweopenedtheLodge,wewantedtobeacenterof excellence–aplaceknownforitsmodel,capableof drivingindustry-leadingoutcomes.In2022,we’redoing justthatbyestablishingourfirstuniversitypartnershipwith TulaneUniversity’sSchoolofSocialWork.High-achieving TulanegraduatestudentswilllearnatAPN,withourclients benefitingfromincreasedoversight.Thisisoneoftheways we'recontinuingtoinvestinthefutureofbehavioralhealth.
In2022,we’llbecomeoneofthefirstproviderstogroup practicelicensingacrossallofourprimarystatesand expandourtelehealthprogramtoservemoreclients.We're alsoexpandingourreachwithnewphysicallocationsin Dallas/FortWorth;Naples,Florida;Malibu,California; Boulder,Colorado;andourfirstinternationallocationin London.
Today,itcanbedifficulttofocusonthedeeper rhythmsoflife.Distractionscomefromthe attention-economyandscreen-watching,notto mentionanxietiesaboutwar,economyandillness.Itcan feeleasiertostaysurface-level.Doyouorsomeoneyou knowwantmorethanalifethatseemsgoodonthesurface? Doyouhopeforwholeness,relieffromanxiety,and restoredhopeforyourselfandothers?Christopherhas beenthroughthisprocesshimself-he’snowsharingwhat helpedhimhealinhismind,emotions&spirittohelp othersintheirjourneyforwholenessandrelationalhealth.
Withabackgroundinbehavioralhealth,Dr.Christopher KeckleadsOpenHeartsFamilyWellnessasPresident andCEOwiththemissiontofacilitatehopeandgrowthin physical,emotionalandspiritualwellbeing.Since1974, OpenHeartshasinfluencedtensofthousandsoflives acrossgenerationsthroughbehavioralhealthcare.Dr Keck’svisionforOpenHearts’startswithself-discovery andmovestohelpingchangetheworldonemomentand oneclientatatime!
Christopherbelievestheoutwardmissiontohelpothers startswithaninwardjourney.Noonecouldloveanother unlesstheywerefirstloved.Andwelearnhowtosupport othersinhealingandgrowththroughourownhealingand growth.Dr.Keckprovidessupportforhisteammembersto growsothattheymaybeequippedandsupportedto educate,coachandfacilitatehealingforclientswhoare lookingforhope—hopetobelievetheycanlivetheirbest liveswithloveandpositivelyimpactpeoplearoundthem.
Hiscareerinbehavioralhealthbeganafterhisowntherapist helpedhimtellhisstorytodevelopnewempathyand insightforhimselfaswellasothers–essentialstepson one’shealingjourney!Christophernowworkstocreate spaceswherewecanshareourstorieswithoutfearor shameandfindlovethroughrelationshipswithpeopleand theDivine.Forthepasteightyears,he’sdeveloped relationshipsamongprofessionalswhichpromotetrust, accountabilityandteamingtoservethecommunityof Arizona.NowatOpenHearts,Christopherisbuildingnew bridgesacrosscommunitypartnerstoincreaseaccessto behavioralhealthservicessoeveryonecanpursuewellness.
Dr. Christopher has worked in prevention services alongside attachment therapists, supported therapeutic foster families, and conducted trauma therapy for children and families.
“It’s all about the people.” Christopherdescribesthechief valueofOpenHeartsas Servant Leadership saying,“Iwork forstaffjustasmuchastheyworkforme.Weeacharea vitalpartoftheteamofOpenHearts,helpingpeople overcometheadversitiesoflife!Whentheteamistrusting andcollaboratinginternally,wearethenpoisedtoserveour clientswithourexpertise.”
In2022Dr.KeckisbringingtheinwardjourneytoOpen Heartsasanorganization.Toprovideefficientandeffective services,theworkplaceculturemusthaveclarityofmission andresponsibilities.OpenHeartsisaplacewhereallpeople grow,clientsandemployeesalike.Wemakethegrowthof expertiseandprofessionalismofourstaffthefocusthat theycaninturnofferthehelpforanypartofafamilyto healandgrow
AswecontinueexperiencingtheimpactofCOVID-19, organizationsmustoperatewithtrustandbuildconnections inandamongclient-servingteams– teamwork makes the dream work.“Thisworkisdifficult,”Dr.Keckrecognizes, “andwemuststartwithempathy–empathyforourclients, forourcolleagues,andourselves.Empathymakes individualsintoateam,motivatesgrowth,andinspires excellence.”
Tothoseconsideringworkinmentalhealthcare,startyour ownhealingjourneyandneverstop.Seektounderstand whyyouwanttoworkinbehavioralhealthandbuildyour ideasaboutyourselfandthisworkonsomethingdeeper thanacareer.Thebedrocksofhumanityhavebeenfaith traditions,whatisthebedrockofyourlife?Areyou buildingyourlifeonafoundationofsolidrockorsand? Thisworkisrewardingand,attimes,difficult.Findateam ofindividualsthatpursuesrelationalhealth-everyone benefitsfromateamthatbalancesencouragementand accountability.Andbeforeleavinganorganizationyou value,seektobethechangeyouwanttoseetobringitback tohealth.
Dr.Christopherisexcitedforwhatliesaheadin2022and 2023.Withthechallengeofadaptingtoournewworkforce dynamics,OpenHeartswillgrowaconnectedgroupof professionalswhopursuehealthandwellnessastogether weprovidequalitybehavioralhealthservicestoours.
EmbracingtheFutureRoadmap!
RehabilitationisdefinedbytheWorldHealth
Organization(WHO)as"asetofinterventions designedtooptimizefunctionalcapacityand reducedisabilityinpeoplewithhealthproblemsinteracting withtheirenvironment"isanintegralpartofthecontinuum ofcareandtoimprovethehealthofthepopulation.It ensuresthatpeoplewithchronichealthproblemsremain independentastheyageandcancontinuetoparticipatein education,work,andothermeaningfullifeactivities.
Theexistingresearchindicatesthatthereisalimited capacitytomeetthedemandforrehabilitationservicesin low-resourcesettings,withanestimatednumberoffewer thantenqualifiedrehabilitationprofessionalsperone millioninhabitants.Theextenttowhichapopulationhas accesstohealthservicesdependsonmanyfactors, includingeconomic,organizationalandsocialorcultural barriersthatlimitaccesstoservices.Therefore,availability, asmeasuredbyutilizationrates,dependsonthe affordability,physicalavailabilityandacceptabilityof services,notjusttheadequacyofsupply.
Affordableandhigh-qualityservicesmustbeavailableto allwhoneedthem.Whiletheprincipleofeveryone'sright totimely,affordable,preventiveandcurativehealthcareis recognizedinmanycountriesaroundtheworld,thereare stillsignificantgapsthatkeepthepatientsfromseeking accesstorehabilitation.
The following are the components that signify the need for access to rehabilitation services.
Healthdisparitieshavebeenshowntohaveastrong socioeconomiccomponent.Peoplewithlowerincomesor theuninsuredarelesslikelytohaveaccesstomedicalcare andaregenerallyhealthier
Differencesinhealthoutcomesbyincomelevelmaybedue tomultiplefactors,suchasbehavioralaspects,exposureto riskfactors,stress,housingquality,andemployment.The higherprevalenceofdiseasesingroupsoflowersocio-
economicstatusisalsopartlyexplainedandinsomecases causedbyproblemsofaccesstohealthservicesand insufficientuseofhealthservices.
Acommonsourceofcareand/oracommonhealthcare providerhasbeenshowntoimprovehealthoutcomes, reducedisparitiesinaccesstohealthcare,anddecrease costs.Peoplewithusualcareandausualprovideraremore likelytoreceivepreventiveservicesandrecommended screeningthanpeoplewithoutausualsourceofcare.
Theabilitytoprovidehealthcarewhentheneedis identifiedfocusesontheabilityofthehealthsystemto providecarequicklyoncetheneedisidentified.Timely treatmentcanhelpreducemortalityandmorbidityfrom chronicdiseasessuchaskidneydisease.
Healthcarewithqualified,competentandculturally competentproviders.Ensuringwell-coordinatedandhighqualityhealthcarerequiresthecreationofasupportive healthsysteminfrastructure.Keyelementsareawelldistributedskilledandexperiencedworkforce. Organizationalabilitytosupportculturallycompetent servicesandcontinuousimprovementefforts.Healthsafety netforhospitalizationofvulnerablepopulations.
Individual’sRighttoHealth
Ÿ Availability
Theadequatenumberoffunctioningpublichealthand healthcarefacilities,goodsandservicesandprograms.
Ÿ Accessibility
Healthcarefacilities,goodsandservicesareaccessibleto allwithinthejurisdictionofaContractingState. Accessibilityhasfouroverlappingdimensions:nondiscrimination;physicalaccessibility;financialaccessibility (affordability);andaccesstoinformation.
Ÿ Acceptability
Allhealthfacilities,goodsandservicesmustrespect medicalethicsandbeculturallyappropriateandsensitiveto genderandlifecyclerequirements.
Ÿ Quality
Healthcarefacilities,goodsandservicesmustbeevidenced scientifically
Facilitatorsofrehabilitationforthedisabledorchronically illinvolveinformationtransfer,gooddoctors,easyaccess todoctorsandrehabilitationspecialists,agood understandingofrehabilitationservices,confidenceinthe valueoftherehabilitationservice,significantassistance fromtheproviderofserviceshealthandrehabilitation professionals,therapeuticrelationshipswithhealthand rehabilitationprofessionals,andself-relianceand independenceinrehabilitationandreadilyavailable rehabilitationservices.
Whenwelookattheavailabilityofrehabilitationinhealth systems,someofthekeydriversare:
Ÿ Reformingpolicies,lawsandimplementationsystems, includingdevelopingorrevisingnationalrehabilitation plans;
Ÿ Developmentoffinancialmechanismstoremove obstaclesrelatedtorenovationfinancing;
Ÿ Increasingtherehabilitationstaff,includingtrainingand maintainingtherehabilitationstaff;expansionand decentralizationofserviceprovision;
Ÿ Increasingtheuseandaffordabilityoftechnologyand aids;Expanding
Ÿ Researchprograms,includingimprovingaccessto informationandgoodpracticeguidelines.
Itiscleartousthatrehabilitationmustbefullyintegrated intothenationalhealthsystemandmustbestrengthened preciselyattheprimaryhealthleveltoincreaseaccessand reachitsfullpotential.AsemphasizedbytheWHO,we agreethathealthsystemsmustbestrengthenedsothatall peoplewhoneedrehabilitationreceiveit.Equalityshould bethemaingoalregardlessofthesocial,economic, demographicorgeographicalsituation.WHOmember statesthatonemustalsofindsolutionstothelackoftrained rehabilitationspecialistsandmechanismstopayforthe provisionofsuchservices.
-SaloniAgrawal
Thecontributionofonecompassionate,committed
anddedicatedindividualcantransformandinspire peoplewithcomplexneedstolivehealthyand hopefullivesfullofhappiness.
Dr.SharNajafi-Piper,CEOofCopaHealth,is transformingmentalhealthcaredeliverybycontinuously servingthosewhocannotservethemselves.In1957,nine familiescametogethertoformCopa,anorganizationto advocateforthosewithintellectual,developmentaland behavioralhealthchallenges.
Dr.Najafi-Pipershares,“Throughtheyears,ourservices haveexpandedtoincludenotonlyintellectualand developmentaldisabilitiesbutalsomentalhealth conditions,housing,veteran'sservices,familysupport, integratedprimarycare,casemanagement,andpsychiatric care.”
TheCopaHealthstaffprovidesworld-classeducational, therapeutic,rehabilitativeandsocialservicestochildren andadultswithdevelopmental,physicalandbehavioral healthchallenges.Itisamodelofhealthcaredelivered throughtheorganization'ssixcorevalues:PeopleFirst, Compassion,Integrity,Perseverance,Accountability,and Innovation.
Dr.Najafi-Piperhasdistinguishedherselfasalicensed psychologistandclinicalexecutiveoverthepast23years.
Throughouthercareer,shehasservedasabehavioralhealth technician,outpatientcounselor,teamleadclinician, program/executivedirectorofoutpatientclinics,vice presidentofoutpatientservices,andpresidentofquality carecentersandbehavioralservices.
TalkingaboutherjourneyastheCEO,shesays,“Itookthe positioninMayof2019.Theintegrationofourtwovery distinctlargeorganizationsintooneentityhadjustbegun. Werebrandedandcreatedoperationalefficiencieswithin programsandsupportservicesdepartments.
Shortlythereafter,theCOVIDpandemicbegan,andwe wereputtothetesttofindawaytoprovideservicesand keepourselvessafeintheprocess.Wewereresilientand fast-trackedtheimplementationoftelehealthservicesand launchedourvirtualclinicmodel.
Wewerenotonlyabletokeepourdoorsopenbutwereable togrowthenumberofindividualsweserved.Nowthatthe pandemiciseasing,amulti-stateservicemodelisbeing planned.”
ForwardingaFullyIntegratedCareContinuum: Dr.Najafi-Piperhasexpertiseinfullyintegrated continuumsofcaretomeetthehighlycomplexneedsof behavioralhealthmembersandtheirfamiliesand experienceintheprovisionofhousingspecifictomeetthe needsofdevelopmentallydisabledindividuals.
Dr. Shar Naja -Piper CEO Copa Health
Shesays,“CopaHealthchoseapurposestatementtoguide itsservicedelivery:Weinspirehealth,hopeandhappiness bydeliveringworld-classsolutionstoindividuals,families andcommunities.”
Duringthepast14yearsofhercareer,shehasalso demonstratednotabletalentandskillonthebusinesssideof thehealthandhumanservicesindustry Thisrangesfrom theimplementationofqualityassurancefunctions,peer review,utilizationreview,aswellasserviceandclinical protocols.
Inaddition,Dr.Najafi-Piperhasdemonstratedsuccessin theareasofprogramdevelopment,contractdevelopment andnegotiations,publicrelations,mediadevelopment,and businessgrowththroughrevenuediversificationincluding bothtraditionalandnon-traditionalsources.
YourHealth,OurPassion:
Copa’smilestonesareunique,andcreatesolutionswithin thementalhealthcaredeliverysystem,changingthefaceof careforthosewithintellectual,developmentaland behavioralhealthcomplexneeds.Honoringitslong presenceinthecommunityitfostersaninclusiveattitude thatisacknowledgedbyitscommunitystakeholdersand hasearnedthereputationfortakingonmemberswiththe highestcomplexneeds.Theorganizationprovidesa workingenvironmentthatrespectsitsemployees,whoin turngoaboveandbeyondinprovidingcompassionatecare formembers.
Centralizingtheintakeofmemberscreatesconsistencyand allowsthemanopportunitytoreceiveallservicesavailable forrecoveryandhealth.CopaHealthtakesawhole-person approachtointegratedhealthcareensuringthatworld-class servicesandcareareprovided,meetingthepatientwhere
theyare,andguidingthemtowheretheywanttobein creatingthelifethattheyenvision.
MissionWeACTUpon:
CopaHealthalsohasthehighestnumberof(Medical) AssertiveCommunityTreatment(M)ACTteams,growing theorganization'spresenceinthecommunityand enhancingservicestothosemostatriskandincrisis.
Atthesametime,alevelofcarehasbeendevelopedto closethegapbetweensupportivetreatmentandthemore intensivetreatmentofanACTteam.Membersreceivethe levelofcareneeded,movingbetweenlevelsofcareas needed,withthegoalofrecoverythroughappropriate supports.
FormembersreceivingintegratedservicesinCopaHealth’s clinics,thereisalsoavailabilityforhousing,employment andcounseling.
FosteringanIntegratedHealthcareEcosystem:
CopaHealthisinterestedinfosteringcreativepartnerships, innovativeinitiatives,andeffectingpositivecommunity impact.Collaborationwithotherentitiescreatesamodelto removeservicegapsforcomplex-carepopulationsand offersareputationforquality,outcomesandgrowth.
Dr.Najafi-Pipershares,“Ourcollaborationwithother organizationshasgrown.”Whenalargepediatricpractice inMaricopaCountysoughtexpertiseinmentalhealth servicestoallowforintegratedcare,CopaHealthfostereda partnershipallowingthepracticetorelyonitsexperiencein hiringandtrainingmentalhealthprofessionals.This innovativecollaborationbringsmuch-neededintegrated servicestochildrenreceivingprimarycareandbecomesa modelforotherpracticestoadoptwhileaddressingthe sometimesoverlookedmentalhealthneedsofchildren.
BridgingtheGaps:
Anotherpartnershipcreated90bedsinawarm,welcoming assistedlivingfacilityforseverelymentallyillmembers thatare55+andprovidedonsitecarefromCopaHealth's mentalhealthprofessionals.Alongwiththeamenitiesofthe facilityenhancingqualityoflife,membersalsoavoidthe possibilityoffoodinsecurityandhomelessness.
CopawasamongthefirsttoutilizedatafromtheHealth InformationExchangeinthetrackingofthepandemicon theseverelymentallyill(SMI)population.Thisgavea reliablesourceofdataoninfectionsandhospitalizations.
Copa inspires health, hope and happiness by delivering world-class solutions to individuals, families, and communities.
Copawasabletoproactivelyextendsupporttomembersin isolationtoavoidthespreadofthevirus.Itexperienceda lower-than-averageinfectionrateandmortalitywhen measuredagainsttheCounty
CopaHealthspearheadedthedevelopmentoftwo AccountableCareOrganizations(ACO)inArizona.ACOs aredesignedtobridgegapsincareandadvocateatall levelstoprovideinnovativecareforthecommunitywhile reducingtheoverallcostofcare.EachACOisa collaborationoftopbehavioralhealthprovidersthatwork togethertoprovidecomprehensivecaretothosewith complexneeds.
ExpandingtheHealthcarePlatformthroughVirtual Telehealth:
CopaHealthwasabletocontinuetoprovideallservices duringthepandemicbyutilizingtechnologyand acceleratingtheimplementationphaseofitstelehealth platform,whichwasalreadyinprocess,fromsixmonthsto oneweektoavoidtheclosureofservices.
Theorganizationstudiedthereadinessandcapabilitiesof memberstoembracetechnology.Copaidentified technologyliteracyanddeviceavailabilityformembers allowingprogramstoaddressanyobstaclestoembracing technology
Overthepastyear,Copasoughtandpilotedamobiledevice technologytoconnectprovidersmoreeasilytomembers, wherebynoappneedstobedownloadedonthemember's devicetoconnectwiththeirprovider
Theresultisamenuofservicesthatisaccessibleby patientsinthewaythatworksforthem,beitinperson, throughtelehealth,Zoom,orahybrid.
EncounteringtheChallengesandOvercomingthe Pandemic:
SpeakingaboutCOVID-19,Dr.Najafi-Pipershares,“The pandemictestedtheresiliencyoftheCopaHealthteam,but wewereabletopersevereandindoingso,metand exceededthekeyperformanceindicatorssupportingthe strategicplaninitiativesthatweredevelopedbeforethe beginningofthepandemic.”
APhilosophyofDiversity:
Asanestablishedindustryleader,Dr.Najafi-Piper'sadvice tothebuddingentrepreneursandenthusiastsaspiringto ventureintothementalhealthcareindustryisphilosophical. Shesays,“Iwouldstresstheimportanceofaservantleadershipphilosophy,whichsupportsdiversityand employeesatisfaction.
Leadwithtransparencyandmentorshipandbuildatalented team.Compassionate,mission-drivencareiskeyinthe mentalhealthfield.Andalsoknowingthatatfirst,youneed toinitiateanyprojectwithamissionandensurethatyou arefiscallyefficientinthewayinwhichyoudeliver services.”
EmbracingtheFuturewithOpenArms:
EnvisioningfurtherstrengtheningCopaHealth'sstronghold inthefuture,Dr.Najafi-Piperrevealsitwillbe accomplishedbygrowingthroughmergersandacquisitions andpenetratingthemarket.
“Andsupportingourservicestructure,whichincludes integratedoutpatientcare,housingandemployment servicesforthosewithcomplexneeds.Finally,togrowthe organizationintoamultistatearea,withservicedeliveryin fivestateswithintenyears,”sheconcludes.
Mostpeoplethinkthatrehabilitationis
synonymouswithgivingandreceivingtherapy, whichmeanstreatment.Moreover,theyalso believethattherapyistheonlytreatmentforrehabilitation ofapatientwhoissufferingfromillnessorinjury,"andisa nounderivedfromthewordtreat,meaning"togivemedical careorattention;trytocureorimprove".
Alldescriptionsofthesewordsfocusonactivitiesdirectly directedatthepatient.However,manyeffective rehabilitationmeasuresdonotdirectlyaffectthepatient. Forexample,arrangingacarepackage,changinghomes andfinancialresources.supportoraccesstoasuitable swimmingpoolisallrehabilitationmeasuresthatcan reduceaperson'sproblems,reduceinjuriesandanxietyand improvehisqualityoflife.
Ifallthesemeasuresaimtosupportandimprovethe wellbeingofthepatients,thentheterm"intervention"is moreappropriate.Thisisthewordingthatisclosely associatedtointervene,whichmeans"Todosomethingto preventorchangetheoutcomeorcourseofanevent," whichbestdescribesrehabilitativeaction.
Let's dive into some of the interventions for Rehabilitation in the medical field:
TailoredIndividualInterventions
Rehabilitationasaninterventionmeansprovidingpatientcenteredandpatient-tailoredinterventions.Withthatsaid, interventiontailoringisanessentialaspectofrehabilitation thatinvolvesprovidingthepatientswithdifferent interventions,suchasofferinganappropriateprosthesis, orthosis,ormedicationforaspecificproblem,suchas spasticity
Ifapatienthasanunderlyingcondition,andyouhaveto rememberthatupto20%ofpatientsmaynot,youhaveto makesurethattheconditionistreatedaseffectivelyas possible.Anoft-citedservicedidjustthat.However,this cannotbeassumedbecauseitisonlysometimestrue.In addition,anyongoingtreatmentmayrequiremonitoringor adjustmentandmayhavecomplicationsofwhichthe rehabilitationteammustbeaware.Therehabilitation serviceignorestheriskofdisease-specifictreatment.
Interveninginthesocialcontextisnoteasy,butitmustbe takenintoaccount.Thepersoncanbehelpedbydiscussing andsuggestingneworchangedwaysofforming meaningfulsocialroles(forhim).Often,oneobstacleisthe attitudeofothersclosetoyou,suchasfamilymembersor friends,whomayseehintsthatthepersonisconsidering neworchangedroleswhentherehabilitationteam withdraws.
Anotherimportantareaofinterventionisthepeoplewho caninfluencethepatient.Onecontroversialareaisthe possibletransitiontoashelterornursinghome,notbecause itoffersbetterorcheapercare,butbecauseitoffersa
built-insocialcontext.Forexample,oneofapatients,who wasintheRoyalAirForceformanyyears,wantedtomove toaveterans'nursinghome.Whilethenurseswereallforit, buthersocialworkerarguedagainstit,sayingthatsomeone isalwaysbetterofflivinginthe"community".Thesocial workershouldhaverealizedthathisfavoritecommunity wasnotanOxfordshirevillagebutotherveteransasnoone livedwherehedid.
Mostrehabilitationgroupsarewellawareofworkingina physicalcontext.Examplesareendless:customclothing, smallappliances,buildingmodifications,prostheticsor orthotics,mobility,customcars,hearingaids,etc.
Althoughthepersonalcontextmayinitiallybeconsidered immutable,itcanbechanged.Thepersonalcontext includesphenomenasuchasbeliefsandexpectations,and interventionssuchascognitivebehavioraltherapy,training andmotivationalinterviewingchangethepersonalcontext. Interventionsinthisareacanbeaseffectiveasanyother intervention.
Rehabilitationresourcesshouldalwaysbeconsidered multidimensional,interactive,experiencedand comprehensive,andrehabilitationspecialistsshouldalways beflexible.Toensureaperson-centeredapproach,the selectionandpriorityofrehabilitationmeasuresmustbe developedfromtheprocessesofpatientevaluationand goal-settingwithanevidence-basedapproach,whichis alwaysconsideredwhenpreparingarehabilitationplan.
Becauserehabilitationneedsarehighlyindividualized, rehabilitationprofessionalsmustbeopentoexploringnew waysofworkingandfindingcreativesolutionstoproblems relatedtoactivitylimitationsandparticipationlimitations, whichmayincludeinterventionstocorrectbodystructure andfunctionalimpairments,aswellasinterventionsto treat,withtheenvironment,activitybarriers,oreven personalfactorsthatcanpreventpatientsfromachieving theirlifegoals.
InsidetheGreekmythology,there aremanydisordersthatcanbe curedbymedicinaltreatmentor throughdiscussingtheage-old acquiredwisdom.But,concerningthe mentalillness,itwasconsideredthat ailmentsrelatedtothepsychewerea directimpactbytheangrygods.
Knowingthisassumption,onemight findsuchconsiderationstobethewalk ofthepastandmightalsorolltheir eyesintothecontemporaryage. However,asignificantmessagefrom theGreekshadbeenthesheer resilienceandwillingnesstoweather thestorms.BeittheTrojanWarorthe Achillesheelthattransformedthe prostheticindustry;Greekshave continuallyexemplifiedthetrue meaningofwisdom,braveryand loyalty
Suchexemplificationofleadership skillshastwirledmultipleindustriesof thehealthcaresector,andMental illnesshasbeenaprominentone. Knowingthesedevelopments,an outstandingleaderreshapingthe rehabilitationcenterwhilepavingthe wayforqualitytreatmentofevery addictedindividualisFrancescoDel Governatore.
Heisaninclusiveleaderandawelldecoratedcorporate,walkingonthe moralcodesoftheorganization'score
valuesandusheringarayofhopetoall thosewhobelieveintransformingthe worldforthebetter AstheCEOof VitaRecovery,Francescoisscaling thetidewithenthusiasmandagoalorientedapproachdrivingthe workflowtoitsdesiredsuccess.
Let's dive into the interview highlights and learn the footsteps of Francesco that brought Vita Recovery to the spotlight!
Francesco,pleasebriefusabout yourjourneyastheChiefExecutive OfficerofVitaRecovery.
SinceIwasyoung,I'vebeenvery altruisticandpassionateabouthelping others,andIknewthatIcould continuemylifebycreating opportunitiesandpathstohelppeople. Today,Ihavetheopportunitytowork inhealthcare,whichgivesmethe chancetofulfillwhatIbelieveismy life'spurposeofhelpingothers.
Myeducationandprofessional experienceinbusinessdevelopment beganintheinfrastructureindustry, whereIoversawtheglobal developmentofroads,highways, bridgesandtunnels.However,Ialways dreamedofworkinginthehealthcare space,whereIcouldcontributedirectly tohelpingpeople.Iwasfinallyableto realizethatdreamin2020whenI
becameaBoardMemberandthe DeputyChiefExecutiveOfficerofan innovativementalwellnessclinic calledGIAMiami.
AlthoughweopenedinSeptember 2020amidtheCOVID-19pandemic, wewereabletosuccessfullylaunch andhelpdozensofclientsinourfirst yearalonewithdepression,anxietyand addictionissuesusingour revolutionaryTranscranialMagnetic Stimulation(TMS)technology.After thisearlysuccess,Iwaspromotedto ChiefExecutiveOfficerinNovember 2020.IwasthenpoisedtolaunchVita Recovery,aspecializedaddiction treatmentprogram,thispastyear.
Whatarethecorevaluesuponwhich VitaRecoveryisbuilt,andwhatis itsmission?
Ourorganizationisbuiltuponthecore valuesofprovidingthehighestquality mentalhealthandwellnesscarethat psychology,psychiatry,neuroscience andneurologycanoffer Weembracea comprehensive,whole-mind-body approachtomentalwellnessthatalso incorporatesthelatestscientific discoveriesinbrainstimulation technologytotreatcomplexconditions includingdepression,anxiety, obsessive-compulsivedisorder,posttraumaticstressdisorder,addiction, andmore.Ourprimarymissionisto
empowerourclientstocultivate mentalwellnessforthelongtermby usingindividuallytailoredtreatment strategiesdesignedtomeeteach person'suniqueneedsandgoals.
TellusmoreaboutVitaRecovery's visionandthevariousrehabilitation programsitoffersforitsclientsin therehabilitationindustry.
VitaRecoveryoperatesonthebelief thateveryonedeservestorecoverfrom addiction.Weunderstandthatrecovery isaprocessthatoftenrequiresmultiple stagesofprofessionalsupport.Our visionistoprovideclientswiththe toolsandguidancethattheyneedtobe successfulontheirrecoveryjourney. Weprideourselvesoncreatingawarm, comfortableenvironmentwithflexible schedulingoptionssothateveryoneof
Ourprimarymissionis toempowerourclients tocultivatemental wellnessforthelong termbyusing individuallytailored treatmentstrategies designedtomeeteach person’suniqueneeds andgoals.
ourclientsfeelsathomewithour professionalteam.
VitaRecoveryoffersbothapartial hospitalizationprogram(PHP)andan intensiveoutpatientprogram(IOP). Vita'sPHPisthelinkbetweeninpatient andoutpatienttreatment.Clientsdonot stayovernightbutreceivepsychiatric assessmentsandcarethatismore intensethaninoutpatientsettingsover thecourseof30days.
PHPdaysarehighlystructuredand overseenbyamultidisciplinaryteam thatoffersindividual,group,and familycounselling,medication management,psychiatriccare,and education,includingmood management,emotionalregulation, relapseprevention,andstresscontrol. Weworkcloselywithclientstocreate aflexibleroutinethatsuitstheir scheduleandresponsibilities,aswell asacomprehensivedischargeplanthat buildsupontheskillsdevelopedinour program.
Vita'sIOPfacilitatesthetransition frominpatientprogramsto independentrecoveryoverthecourse offourtosixweeks.OurIOPalso offersstructuredschedulesthatare tailoredforeachclient,education,biopsychosocialevaluations,and comprehensivepsychiatricandmedical assessments,alongwithindividualand familycounsellinganduniqueaccess tomentalhealthresources.IOPisa popularchoiceforclientswith demandingjobs,families,andother responsibilities.
Canyouelaboratemoreonthe benefitsitisprovidingthepatients andhowitismakinganimpacton therehabilitationindustry?
VitaRecoveryismakinganimportant impactontherehabilitationindustryby establishinganewmodelinwhich rehabilitationcantakeplace–ina high-end,luxuryfacilitywithcertified andexperiencedprofessionalswhoare
dedicatedtoempoweringclientsto healandlivefulfillinglives.
VitaRecoveryprovidesmanyspecial benefitstoourclients,including flexibleschedulingthataccommodates individualroutinesandresponsibilities, comprehensivecontentthatspans psychiatry,psychology,neuroscience andneurology,andafocusonthe developmentofskillsthatarekeyto recoverysuccess–allnestedwithin provenandtime-testedtechniques including12-stepprinciples,solutionorientedtherapy,cognitivebehavioural therapy,andmotivationalenhancement therapy.
Wehavea100%clientsatisfactionrate andhaveempoweredhundredsof clientstotakebackcontroloftheir livesandbecomehappierandhealthier asaresult.
Beinganexperiencedleader,what werethebiggestchallengesyoufaced inthisniche,andwhatwerethe waysyouoptedtoovercomethem?
OneofthegreatestchallengesthatI havefacedhasbeenstartinganew businessduringtheCOVID-19 pandemicwhilesimultaneously adaptingtoanewbusiness developmentcultureintheUnited States.Iwasbornandraisedinasmall seasidetowninnorthernItalyand completedmyeducationandearly industrytraininginEurope,Asiaand Africa,placesthatareverydifferent fromindustryintheU.S.
Iwasabletoovercomethese challengesbybuildinganoutstanding teamatGIAMiamiandVitaRecovery andmaintainingaclearvisionofour mission–toempowerclientsto achievetheirmaximummental wellness.Whenourbusinesswas founded,wehadjustthreeteam membersandadream.Byworking hardandpursuingconsistentoutreach, leveragingournetworks,and supportingthelocalcommunity,we
nowhavedozensofemployeesand consultantswhoareleadingexpertsin healthcarefromaroundtheglobeand manymorehappyandhealthyclients.
Francesco,asanestablished industryleader,whatwouldbeyour advicetobuddingentrepreneursand aspirantswillingtoventureintothe rehabilitationindustry?
Myadvicewouldbetohaveaclear visionofwhatyouwantyourprogram andcompanytoofferandidentifythe resourcesandtoolsyouneedto succeed.Then,outline,inastep-bystepfashion,whatyouneedtodoto acquirethoseresourcesandbringthem tofruitionasyoulaunchyourbusiness. Findateamofcolleaguesandpeers thatyouenjoyworkingwithandwho shareyourvision.Understandwhat uniqueopportunitiesyoucanbringinto therehabilitationindustryand capitalizeonyourindividualskillset. Mostimportantly,havingagoaltohelp peopleandkeepingthatgoalinmind willbeaguidingcompassandlightfor youevenduringthemostchallenging times.
Twothingsarekeytooursuccess: believinginthevisionandhiringthe brightestandmostcommittedpeople tobepartoftheteam.Ifyouholdonto yourdream,evenduringthetoughest times,andallowthetalentedpeople aroundyoutodowhattheydobest— youcanovercomeanyobstacle.
Howdoyouenvisionfurther strengtheningVitaRecovery's strongholdin2022andbeyond?
MygoaltostrengthenVitaRecoveryin 2022andbeyondistoexpandclient outreachandincreasethenumberof peoplewecanhelpintheirrecovery journeys.Ialsoaimtocontinue buildingastrongbusiness administration,settingbenchmarksfor qualityofcare,andmaintainingour top-tiermedicalandprofessional wellnessteams.
