Insights success the 10 most valuable it solution provider companies by Insights Success Media

The way of business solutions www.insightssuccess.com DECEMBER 2016

In Brief The Dawn of the Power of API Economy

Industry Concern

THE

Jobs that Need an Upgrade for an Upgrading Industry

Most Valuable

Center of Attraction Business Process Automation: Reshaping Outlook of IT Industry

ITProvider Solution Companies

AccelStor: Revolutionizing Storage Solution

Dr. Charles Tsai President

through All-Flash Array

How does a HITRUST certiﬁed cloud provider beneﬁt your healthcare organization? Ed Don / Lumen21

Connecting Dark Data with IoT Adrian Hinrichsen Datumize

Editorial

he business world has been transformed due to the emerging wave of digitization. From business processes to services and transactions, and in all aspects of commerce, digital tools are now ubiquitous, and there is a driving force behind this change: Information Technology.

In the current scenario, organizations are not only dependent on Information Technology, but they also can’t compete without it. IT is the force behind online shopping, and is integrated into all kinds of products while pulling the priceless information from customer data. The demand for IT will continue to rise, as digitization becomes even more prevalent, while increasing a heavier burden on IT organizations. Driven by further advancements in digitization of businesses and increasing market competition, the IT is becoming even more indispensable.

Preparing for the IT 2020; Striking Balance between Cost and Value

Experts have predicted that over the next seven years, two-thirds of organizations are expected to invest more in IT in all areas along the value chain, but especially in sales and customer interactions. The lesson for IT solutions providers from this prediction, is that as IT gets a bigger slice of the corporate budget, expectations are expected to rise, and the whole company will be at risk due to the smallest inaccuracy in IT priorities. Thus, top-notch IT organizations will focus more on business interactions, to cope with this pressure — no simple task, given the scarcity of business-savvy IT experts and the shortage of other resources. More than half of CIOs will be on the boards of media, ﬁnancial institutions, telecommunication, and high-tech companies. Thus, where IT is mainly a support function: a smaller proportion of consumer and retail, process, and utility companies will have CIOs on their boards. IT will be far less complex in the future, thanks to the standard software packages and lesser custom solutions. As outsourcing, mega-suppliers, and offshoring is becoming the norm, operations will be leaner. Also, the gap in IT skills will be wider and will demand the help of seasoned IT experts. So the tomorrow’s IT challenges are mainly a question of supply and demand. And, thus to meet these challenges, long-term growth will be the aim of forward-thinking companies by striking a balance between costs of IT and its value.

Abhijeet Parade

Editor-in-Chief Pooja M. Bansal Senior Editor Ariana Lawrence Managing Editor Abhijeet Parade Co-Editors David Smith Archana Ghule Masuk Siddik Stephanie Andrews Pankaj Shrotre Ujal Nair Sagar Bhattacharjee Visualiser David King Art & Design Director Victoria Co-designer Alex Noel Picture Editor Amol Kamble Art Editor Pooja Rane Business Development Manager Mike Thomas Nick Adams Marketing Manager Chris Business Development Executive Karen, Joseph, John, Brian Research Analyst Jennifer Circulation Manager Robert Database Management Steve Technology Consultant Vishal More sales@insightssuccess.com

December, 2016 Corporate Ofď&#x20AC; ces: Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: Visit www.insightssuccess.com 6

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10 IT Solution

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IT Industry: Embracing and Adopting with the Digital Transformation

igital transformation is changing the base and face of Information Technology and companies are looking beyond the dawn, while improving existing business processes and creating new business opportunities. Also, IT companies are continually on the leading-edge, considering innovative and unconventional ways to meet the demands of the savvy consumer in this ever-changing digital world. But to meet and exceed the requirements of consumers, the need for genuine and trustworthy solution providers with world-class services and products is tremendous. There are many solution providers which are looking up to the emergence of this digitized business market. Here, in this issue of our magazine, we have shortlisted “The 10 Most Valuable IT Solution Provider Companies”, which are providing top-notch and distinguished solutions to the IT companies. Our cover story is of AccelStor, which is revolutionizing storage solution through their All-Flash array. AccelStor is a major player in accelerating the paradigm shift from conventional disk arrays to modern all-flash storage and is devoted to unleashing the true performance of flash-based storage solutions with a software-defined approach. Apart from the cover story, we have shortlisted AgilizTech, for their Agile, Superior and Quality IT Services, HBSS, for providing the intelligent transport solutions, iSupport Software, for their help-desk software and customer services to the businesses of all sizes, Supernova Info Technologies, for providing complete consulting solutions and staff augmentation, Swift Pace Solutions, for targeting the areas of the organizations that needs optimization, TekCommands, for providing world-class software products and solutions, and VOIP Connections, providing services dedicated to ‘Connecting Enterprises’ across the globe. We have included “The dawn of the Power of API Economy,” “Business Process Automation: Reshaping the Outlook of IT Industry,” and “Jobs that Need an Upgrade for an Upgrading Industry,” penned down by our editors in the astounding pages of this magazine. Also, we have “How does a HITRUST certified cloud provider benefit your healthcare organization?” derived from the opinions of Ed Don, and “Connecting Dark Data with IoT” emerged from the thoughts of Adrian Hinrichsen. Thus, do flip every single page to unveil the success and future of these IT solution providers.

Content Cover Story

AccelStor:

Revolutionizing Storage Solution through All-Flash Array

CXO Standpoint

How does a HITRUST certiﬁed cloud provider beneﬁt your healthcare organization?

Connecting Dark Data with IoT

32 38

Industry Concern

Center of Attraction

In Brief

Jobs that Need an Upgrade for an Upgrading Industry

Business Process Automation: Reshaping Outlook of IT Industry

The dawn of the Power of API Economy

AgilizTech:

Agile, Superior and Quality Provider of bespoke IT Services

HBSS: The Pioneer in Transportation Industry

iSupport Software:

Solutions Fit for Future Technology

Supernova Info Technologies: Delivering Estimable Information Technology Services

Swift Pace Solutions:

Moving IT Forward

TekCommands: Application Prototype Developers and Enterprise Application Developers

VOIP Connections:

Bringing Tomorrowâ&#x20AC;&#x2122;s Communication Tools for Todayâ&#x20AC;&#x2122;s Business

Cover Story

AccelStor: Revolutionizing Storage Solution through All-Flash Array

Dr. Charles Tsai President AccelStor, Inc.

Cover Story

ith the wave of big data and cloud, there is a lot of demand regarding the IT performance. Storage performance is a real bottleneck that hasn’t been properly addressed in the recent years. While big data and cloud age gain tremendous importance, there have been many customers who falsely thought their performance bottleneck is just on the computing side, until AccelStor came into the service.

Channel and focusing on higher-end market, such as the ﬁnancial industry, was launched by AccelStor. In just 2 years, their products have already met most of the needs and demands from different types of users.

Established in 2014, AccelStor is a major player in accelerating the paradigm shift from conventional disk arrays to modern all-flash storage and is devoted to unleashing the true performance of flash-based storage solutions with a software-defined approach.

AccelStor continues to adopt a smart way to build the allﬂash array while achieving better performance with low TCA and TCO using standard SSDs with its own FlexiRemap ﬂash management technology.

AccelStor is a software-defined all-flash array provider. AccelStor has developed an exclusive FlexiRemap software technology that enables its flash arrays to achieve unparalleled scalability, performance, and efficiency in the same grade as such products, along with bringing the benefits of accelerated data access and low total cost of ownership (TCO) to the world. Since All-Flash Array has been categorized by well known companies as a very special category to improve the performance inside the data centers in enterprises, it has become a flagship product among all of the storage offerings.

“We believe All-Flash Array with software-deﬁned approach is the true solution for the upcoming era and AccelStor is the answer for that.” Distinguishing factors that make AccelStor stand apart

Although some of their competitors offer proprietary flash modules with customized firmware that can achieve high performance, it turns out to be very expensive. Few others replace HDDs with SSDs in conventional disk arrays. The RAID algorithms only make the appliance’s performance poor and SSD’s lifespan short. But, unlike their competitors, AccelStor provides hardware appliance products along with an exclusive flash memory and storage acceleration software technology, as well as an in-depth understanding of this field. “There are smart people around the globe and we are one of them, and we do what we do best in terms of building an All-Flash Array.”

Adopting and Embracing the Technology at its Best AccelStor, which was earlier focused on making all-flash array products, later saw a great opportunity to design and think about flash storage from a whole new perspective while enhancing it through software technology. Thus, AccelStor launched NeoSapphire all-flash array series in 2015, and within a couple of months from its launch, the series had offered a range of models supporting Ethernet and InfiniBand environment. Ethernet is mostly used in SMB and enterprises and the InfiniBand is commonly adopted by HPC (High Performance Computing), datacenters, and semiconductor industry. By June 2016, another range of models supporting Fibre

FlexiRemap technology is flash-oriented software developed by AccelStor which features an architectural redesign tailored for the fundamentals and internal workings of flash memory. Enterprise IT is always concerned about data protection, storage performance, and system durability. AccelStor FlexiRemap technology fulfils these needs. AccelStor’s NeoSapphire All-Flash Array Series is powered by FlexiRemap Technology. The NeoSapphire series comes in a range of models, form factors, and configurations to meet the needs of outstanding performance and a reliable system for end users. With sustained 300K-700K IOPS for 100% 4KB random writes, the NeoSapphire series significantly reduces time of data access and processing, power consumption, space utilization, and beyond.

“Through FlexiRemap, we harness the power of modern processor architechture.”

ble and hot-swappable drives. There are many beneﬁts that AccelStor promises to provide to their customers, which are as follows:

Pushing Performance to a New Level

‘

Growing with the Customers Currently, virtualization, high-performance computing, database, and media-processing applications are the main areas AccelStor focuses on. Its NeoSapphire series all-ﬂash arrays, powered by FlexiRemap software technology, deliver sustained high IOPS to business-critical applications. NeoSapphire promises to resolve the performance bottlenecks for I/O-intensive applications with standard rack-mount form factors, streamlined storage management, multi-protocol support, as well as frontaccessi

Pain-Free System Upgrade – Whether you’re building a new storage system or just upgrading, the multiple storage protocols and VMware Ready certification make it easy in any environment. Innovative Software Technology: FlexiRemap - An awardwinning FlexiRemap software technology is the most cutting-edge solution to empower the all-flash array system and keep applications running smoothly. High-Availability Design for Non-Stop Applications - The Active-Active design with real-time data synchronization improves RTO and delivers a true HA solution for missioncritical applications. Lower Overall Cost - Get better performance with less cost than traditional disk-based storage. TCA and TCO are also reduced. Quintessential Values Redefining the Market AccelStor follows three core competencies that allow them to stay above their competitors and to easily integrate with the existing IT Infrastructure.

‘

Their latest flagship all-flash array, NeoSapphire model P710 pushes functioning to a new level: over 700K IOPS for 4KB random writes sustainably. It adds plentiful software features including snapshot, snapshot backup and restoration, free clone, thin provisioning, thick provisioning, inline de-duplication (zero page) and vSphere Web Client plug-in, with zero performance trade-offs. All of these only makes P710, perfect for VDI environments and the first choice for users that need high performance combined with versatile software functions and data protection features. With a wealth of software advantages, the NeoSapphire P710 is apt for any demanding applications.

We are devoted to unleashing the true performance of ash-based storage solutions with a software-dened approach

Cover Story

Innovations beyond Technical Fluency: AccelStor sees a great opportunity to design and think about ﬂash storage from a whole new perspective and to enhance it through software technology, they intend to lead. Determination to Succeed: AccelStor provides hardware appliance products, but unlike their competitors, AccelStor provides the best product experience, regardless of whether it is for hardware or software.

Agility: AccelStor’s storage systems come in a full range of form factors and speciﬁcations and, most of all, the customer has AccelStor’s full support for the software and hardware. NeoSapphire is the perfect solution for a variety of enterprise applications, especially those that are likely to cause performance bottlenecks. The Maestro Leading from the Front Dr. Charles Tsai is the President of AccelStor, Inc. and a driving force behind this young and energetic company with a very solid foundation from the technology point of view and also the professionalism of different levels in services of sales, marketing, engineering, and so on. Prior to his current position, Dr. Tsai was a senior director of Innodisk, heading the Cloud Storage Technology Center and Software Technology Service Center. Dr. Tsai drove the spin-off of AccelStor from Innodisk, and led the team that founded AccelStor. With more than 15 year’s experience in the IT industry, Dr.

Tsai has held positions at several companies, including Microsoft, Getac, and AscenVision, honing his expertise in people management, software technology, product planning, and business development throughout his career. Dr. Tsai earned his M.S. and Ph.D. degrees in computer science from National Taiwan University. He is also a member of ACM and IEEE.

Eyeing beyond the Dawn More and more players are coming into the market and AccelStor takes it positively. AccelStor believes that altogether it only makes a bigger pie rather than stronger competition where customers are getting awareness about the problem of storage performance bottleneck. In the next few years, AccelStor is looking to expand their business scope in terms of market regions and application segments. “We believe we need to stay agile and keep innovating in our technology and product portfolio to meet this fastchanging world’s demands. But luckily, following the software-defined approach, we are more flexible and it is always easier to make any change in our products. And we have confidence that we will achieve our next milestone in the coming year,” concludes Dr. Tsai. “We will grow with our customers, and our products will keep enhancing itself, and we can make the storage world a better one.”

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10 IT Solution

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Company Name

Management

Brief

AccelStor accelstor.com

Dr. Charles Tsai President

Building upon its expertise in software and storage technology, AccelStor is devoted to unleashing the true performance of ﬂash-based storage solutions with a software-deﬁned approach.

AgilizTech agiliztech.com

Ganesh Babu Vasantha Rajan Founder, MD & CEO

AgilizTech is customer’s trusted technology partners in shaping solutions that will enhance customer experience. They blend technology, people and agile processes focused on customer experience to develop world-class solutions.

HBSS hbssonline.com

Dr. Himanshu Bhatnagar Founder & Subject Matter Expert

HBSS is an Intelligent Transport Solutions Company that provides solutions built around state-of-the-art technology for Regional Transport Authorities in speciﬁc & for the transportation industry in general.unmatched velocity.

iSupport Software isupport.com

Daren Nelson Founder & CEO

iSupport Software provides help desk software and customer services to the businesses of all sizes and industries worldwide since its inception.

ISU Corp isucorp.ca

David Mansilla Founder & CEO

ISU Corp is a high tech company specializing in enterprise software development and consulting.

Rommana Software rommanasoftware.com

Magdy Hanna CTO & Chief Architect

Rommana provides full collaboration between all team members around the globe 24/7 with complete traceability of Requirements to Use Cases, Scenarios, Test Cases, Test Sets, Test Scripts, Issue Reports, and Change Requests.

Supernova Info Technologies supernovainfo.com

Krishna Mohan Reddy Dereddy Founder & President

Supernova Info Technologies Inc., is a leading information technology (IT) service provider that specializes in providing complete consulting solutions and staff augmentation to its clients.

Swift Pace Solutions spsolinc.com

Jay Basantkumar Sr Vice President, Sales & Marketing

Swift Pace Solutions is an IT consulting and stafﬁng ﬁrm that comprises of a passionate group of individuals who are dedicated in targeting the areas of the organization that needs optimization.

TekCommands tekcommands.com

Mahendra Kondla President

TekCommands provide Software Products and solutions based on Open Standard Technologies using Technology Neutral Platform and Technology Neutral Design.

VOIP Connections voip-connections.com

Nagesh Venkata CTO

VOIP Connection is one of the largest VOIP service provider dedicated to ‘Connecting Enterprises’ across the globe. They take pride in the fact that VOIP Connections has been connecting people from different industries.

AgilizTech: Agile, Superior and Quality Provider of bespoke IT Services

he 21st century has a special place in the entire human history. The century saw signiﬁcant advancement in technology, and much of the credit goes to IT. IT services changed the perspective around technology, how it was thought and implemented. IT services framed the entire industry in such a way that services went from being businessoriented to customer-oriented. As the competition grew stronger, companies started focusing on the customer’s experiences with advanced technology. Customer satisfaction became a key factor which led to change in complete industry scenario.

Ganesh Babu Vasantha Rajan, Founder, MD and CEO

‘

Your trusted

technology partner, for your web,

mobile and enterprise

software development 16

AgilizTech Software Services Pvt. Ltd is a strong and committed IT Service provider, ﬁlled with young minds, integrating every aspect of technology and being the right arm of futuristic enterprises. Established in 2014, AgilizTech Software Services Pvt. Ltd. is an upcoming IT startup that renders bespoke services to businesses. Their mission involves and revolves around the businesses, making them respond with agility and provide superior customer experiences. They are at the epicenter for lean project management, gaining competitive advantage by providing cost efﬁcient services with high value quality. AgilizTech offers a wide range of services which majorly includes; Application Development and Maintenance, Mobility, Testing as a Service (TaaS), Cloud, Analytics, Internet of Things, and Enterprise Digital Transformation. This sort of variety in their services makes them, the dark horses of IT industry, under Strong, Tough and Reliable leadership. An Inspiring Leader Ganesh Babu Vasantha Rajan is the Founder, MD and CEO of AgilizTech. Ganesh is a multi-talented individual who handles different roles swiftly. His vast talent set comes from the experience he gained while working with technology giants such as HP, Satmetrix | December 2016 | 18

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and L&T. With strong technical knowledge, he carries himself as a result-oriented professional. Ganesh is well known for his calm and composed personality while delivering solutions to complex problems. His passion towards technology, keen interest in services management, and the ability to be detail-oriented while keeping in mind the big picture, are the main factors that have shaped AgilizTech. This has fueled and formulated their ability to become experts in the customer experience space. All Time Best Customer-Oriented Service offerings in the Business AgilizTech believes in delivering customer-oriented services, offering them a unique experience with smart solutions. This makes a lasting effect on customers, helping them in achieving high end results. As experts in the customer experience space, their team operates in the mindset of how to develop solutions that provide superior customer experience. Before breaking down their services one by one, let’s take a look at the benefits these services offer. Practicing agility helps them build and maintain an environment of continuous refinement. From design to development, there is a constant element of fine-tuning and reshaping of the solution. Apart from this, their designers deeply analyze the requirements, and craft intuitive UI and UX for applications. Their webservices work smoothly in extremely high web traffic and maximum data load. A point worth mentioning, their mobile app development team’s motto is ‘for the millennial, of the millennial, by the millennial’.

With a diverse range of sectors, they managed to cover - Renewable energy, Telecom, e-commerce, Legal services, Travel, Automotive, Home Improvement, and along with the vast client base coming from, USA, Australia, India, etc., they are on the cusp of global expansion. Their uniqueness lies in their: Agile processes- They harness the potential of lean project management, provide quicker turnarounds and deliver higher product value. These processes bring in greater transparency and visibility. Technical expertise- They have strong working knowledge of technologies such as PHP, Java, JavaScript, Microsoft, the mobile platforms such as Android and iOS, etc. Project Management skills- Their project management skill helps them to develop a dynamic and ﬂexible operational structure which enables them to provide long-lasting and secured IT infrastructure. Automation- AgilizTech strongly supports automation, as it enables them to deliver efﬁcient solutions with optimum utilization of efforts and time. They have mastered the art of implementing automation in Mobile App QA. These are AgilizTech’s key differentiators, and a major separation factor from their competitors. AgilizTech’s software is known for its design, alongside scalability, security and optimized performance.

on infrastructure improvement due to technological advancements, leading to higher costs. Furthermore, to add to this misery, constant socio-economic challenges such as Brexit, which has caused an economic slump in Great Britain, has led to uncertainty of investments. The latest technology such as IoT, can serve as a fear factor, as most of the companies try to avoid it all together. AgilizTech take these challenges, and transforms them into opportunities, by building up digital capabilities, equipping employees with new-age skills and providing optimum solutions at competitive costs. Big Dreams followed by Big Commitments Digitization is the future, and technologies like cloud, data analytics, mobile and social are mapped up the path for it. AgilizTech is ready to up the ante with its digital business unit, moving ahead in the automation ﬁeld, while building strategic partnerships to stay competitive and provide exceptional, cutting-edge solutions in the future. AgilizTech is on the verge of expanding globally due to constant demand arriving from different parts of the globe such as America and Australia. With another exciting venture, they have a product launch, in the sports domain by early 2017, in their roadmap. With big dreams and big commitments from customers, surely, they have a great future ahead of themselves. www.agiliztech.com

A Tug of War with Challenges of Evolving Technology Businesses tend to spend signiﬁcantly

| December 20168|1

HBSS: The Pioneer in Transportation Industry

minority-owned company, HB Software Solutions, has developed solutions with singleminded focus of bringing in value to both the top-line revenues as well as reducing the bottom-line costs of an RTA (Regional Transport Authorities) operation. Since, its inception, HB Software Solutions has been focused on the RTA sector and has had major successes with some of the largest customers in the USA. Established in 1997, HB Software Solutions has provided its services to over 700 companies in 17 states who have used HBSS' both Cloud Based and ClientServer for daily trip management, billing and reporting to date. They currently maintain more than 50,000 trips on a daily basis. Dr. Himanshu Bhatnagar, Founder and Subject Matter Expert

â&#x20AC;&#x2DC;

Business relationships that clients can depend upon now and in the future

The Blue-Eyed boy of HBSS A HIPAA- compliant single centralized database, QRydeCloud is a software supporting a large number of transportation functions such as Transportation Services Information Management; 3rd Party Integration, Ride Sharing and Car Pooling Inventory, MultiModal Trip Planning (including integration with other Paratransit Software Systems), Automatic Eligibility VeriďŹ cation, National Open Data Exchange Module, User Feedback Management, Communication Module, Multi-Device support, 508 Accessibility support, Major Web Browsers, Role-based Access Control, Scheduling and Dispatching, Billing, Quality Management, Driver and Vehicle Management, Reporting System and Operating Company Management. Dr. Himanshu Bhatnagar, Founder and Subject Matter Expert, is a D. Sc. in Computer Science from the University of Massachusetts in the area of intelligent software for transportation challenges, has more than 20 years of experience developing turnkey systems in the area of brokerage call centers, Medicaid billing systems, shared ride management systems, intelligent transportation systems, demand response scheduling, logistics, internet and intelligent agents. | December 2016 | 18

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Dr. Bhatnagar has earned many accolades and his vast list of exposures in the initial days of his career includes his involvement in the development of the ITMS software. He was contracted by Panama Canal Commission to lead its EVTMS project. He was Managing Consultant at Gensym Corp. He was the Research Manager of the Transportation Research Lab at Center for Productivity Enhancement in Lowell, Massachusetts. Dr. Bhatnagar has developed MART’s Interactive Traveler Services (M-ITS) Portal in partnership with Montachusett Regional Transit Authority (MART) and Federal Transit Administration (FTA). This Transportation Coordination Model, designed, developed and approved by FTA for New England, has been adopted by New Hampshire Department of Transportation as a statewide Transportation Coordination System. Dr. Bhatnagar has designed a statewide Veterans Transportation Coordination system, in partnership with MART, under a $2M VTCLI Grant to MART, which will expand M-ITS to create a One-Call, One-Click call center for over 350 Veterans Services offices across the states as well as dozens of VA facilities to avail all available public, non-profit and private transportation for the benefit of returning Veterans and their families. Dr. Bhatnagar has developed a Brokerage Management Portal, in partnership with Montachusett Regional Transit Authority (MART) and TMS Management Group (FL) for enabling hundreds of transportation providers to seek transportation contracts from brokers, perform daily work and conduct all 'business' | December 20168|1

activities online.

billing side of the business.

Charting the next generation solutions for the public transportation industry

Triumphant over many Trials and Tribulations

HBSS brings to the world its first Integrated Transportation Management System called QRydeCloud. Built purely on HTML5/CSS3 software stack, its web tools, provides the industry’s most advanced, feature-rich, cloud-based experience for transportation companies. QRydeCloud offers World’s first web based platform that enables commercial transportation companies engaged in providing rides to patrons of institutions and agencies, to automate their complete operations without paying 50K or more for scheduling software systems. With over 20 years of experience, utilizing over 750 commercial transportation providers, the underlying technology has processed over 100 million rides generating over $2.5 billion in transportation revenue over the years. QRydeCloud also provides a capability for institutions, corporations and agencies to set up transportation management systems for their employees, customers and guests utilizing providers of the QRyde Supplier Network. The interface used is intuitive, friendly, clutter-free screens enabling “fasttrack” training and “on-time” project implementations. It translates to more efficient schedules and increased ridership, optimum on-time performance of passenger pickups and enhanced tablet-based driver communication with the call center, and total automation of the allimportant accounting, reporting and

HBSS has tackled many problems that normally an IT solution provider faces. One such was when they had to sustain themselves while migrating from enterprise client-server models to cloud-based subscription models. They have undertaken the arduous task of converting application interfaces to web based, smart phone based and interactive voice based interfaces. They have converted their existing client base from client-server to cloud based, especially the enterprise clients. Another issue they have faced was explaining different pricing models to different size clients and integrating with new types of devices like Internet of Things while implementing new customer expectations. The next level of strategy from HBSS With the future in distributed computing, distributed decision making, autonomous operating components, 24x7 live connectivity with 4G and 5G cellular capabilities and development of device interface, HBSS has migrated to a complete plug and play environment for different devices, interfaces and user interaction mediums. HBSS is believed to be the next big disruption in the Ride Services Industry and is going to pose a big challenge to the current market leaders and VC funded startups when they equip all transportation business owners with a new type of business model.

CXO Standpoint

T ow does a HITRUST

certiﬁed cloud provider beneﬁt your healthcare organization?

he term HIPAA Compliant is widely used by many healthcare organizations and cloud vendors. But it begs two questions, what constitutes HIPAA Compliance, and is HIPAA Compliance enough? While compliance is important to the healthcare industry, there is enough ambiguity in the HIPAA regulation that compliance can be interpreted differently by every vendor, whether it is the need for data encryption, how log collection and review is managed, or user authorization and authentication standards. And HIPAA Compliant does not necessarily mean the environment is secure. Compliance without the right security is a formula for potential trouble. More speciﬁcally, how can you have conﬁdence that your vendor is truly compliant?

The challenge is differentiating a truly HIPAA compliant vendor from those that claim full compliance and security, but may not meet the level of compliance healthcare companies expect. This need for consistency and the assurance of HIPAA compliance that truly provides a secure computing gave birth to HITRUST.

About the author Ed Don, Senior level Sales & Management Executive, Lumen21 is a Senior level professional with a demonstrated track record of successful business development,strategic/tactical management and a strong/sustainable history of revenue and protability success. He has cross-functional knowledge of core business processes, including technical services operations & sales, accounting & nance, sales & marketing, and human resource management.

| December 2016 |

HITRUST: The Framework HITRUST (Health Information Trust Alliance) was born out of the belief that information security should be the core pillar of, rather than an obstacle to, the broad adoption of health information systems and exchanges. HITRUST, in collaboration with leading healthcare, technology and security organizations, established the HITRUST CSF (Common Security Framework). CSF can be used by all organizations to guide them in selecting and implementing the appropriate controls to protect the systems that create, access, store or exchange personal health and financial information. HITRUST provides a process by which companies using the CSF framework can be verified and audited against a common standard. The HITRUST CSF provides organizations with the needed structure, detail and clarity relating to information security controls tailored to the healthcare industry. The CSF is available through HITRUST Central https://hitrustalliance.net/hitrust-csf/ or with a subscription to MyCSF, a web based solution for performing assessments, managing remediation activities, and reporting and tracking compliance. HITRUST: The Industry Standard HITRUST is governed by a Board of Directors made up of leaders from across the healthcare industry and supporting business associate companies. These leaders represent the governance of the organization, but also comprise the leadership to ensure the framework meets the short and long term needs of the entire industry. So, if a health care company is considering moving all or part of its IT department to the cloud and it has been adhering to HIPAA or HITRUST standards internally, what should be considered before the move of ePHI data into the cloud? Does HITRUST even certify cloud infrastructures and services? That answer is a resounding YES Unlike compliance with HIPAA, FFIEC, and other governmental regulations that have no official certification per se, HITRUST does indeed offer a certification (CSF certified) to assure those doing business with the cloud

| December 2016 |

service provider that it is HITRUST compliant. HITRUST is the way to certify and ensure that you are HIPAA Compliant. Because HITRUST is built on the ISO 27001 standard and incorporates features from PCI, COBIT, NIST, and FTC, among other standards, the HITRUST certification provides a strong base for meeting compliance with these standards as well. 6 reasons why it’s important for your cloud provider to be HITRUST certified: · HITRUST is the highest level of certification that healthcare organizations can trust · HITRUST will reduce costs and complexity through the adoption of a common set of security objectives and assessment processes · HITRUST takes a proactive approach by building a quality and ever-improving security defense which reduces the need for resources to constantly react to new security requirements or audits · HITRUST CSF (common security framework) is established and accepted within the healthcare community and their business partners · Healthcare organizations who support HITRUST guidance and oversight can realize the benefits of a single complete risk and compliance review · Multiple regulations and standards are harmonized across the HITRUST CSF, making it the pinnacle of verified trust. All of this is important as companies are considering moving workloads to the cloud. The key is cloud providers ENABLE you to be able to be complaint, but in it of itself, they don’t have the environment set up to be compliant. That responsibility rest with companies looking to adopt the given cloud platform. There is work to be done to make the cloud meet the security and compliance requirements of HIPAA for example. So, keep it simple and ask the cloud provider the question, “Are you HITRUST certified?”

In Brief

pplication Programming Interface (APIs) are, customizable software interfaces that enable once separate software components to effectively communicate by overcoming the inherent incompatibilities created by differing software platforms. APIs bring in a different level of connectivity and data sharing between multiple applications, irrespective of their platforms, data structures and underlying technologies.

interfaces for specific languages such as DLL files for C++ or JAR files for Java. However, while considering the API economy, the term API is much more generic which include the language API interfaces, but also encompasses web services and any kind of software interfaces to business assets. So API is a more general term for exposing business assets, whether they are data or software or processes.

The DAWN of the

P werof

API

ECONOMY

Emergence of API into Technology We are at the beginning of a new era which can be as revolutionary for business as that of the Internet itself. The 90's saw the start of the web, which by the looks of it seem something big. Those days some believed having a website was not important, but after 20 years, most people will agree that a web presence is essential for businesses of any size. API’s are on that same-level of world-changing technology as the Web. Soon, businesses won’t be able to grow, stay modern, innovate and be competitive without an API strategy, and they will find it difficult to do business, to leverage customer and partner engagement without it. The innovative power of APIs has led to the realization that APIs can be a critical component of enterprise solutions that impact the operational bottom line, contributing to efficiency and growth. This, in turn, has created the API economy, which is loosely defined as the way APIs can positively affect an organization’s profitability. The API economy The API economy is a new way of doing business, centered on opening up your business and its assets so that those assets can be accessed as a platform by third parties. The goal is to generate additional business value through new opportunities, which are accessed through the eco-sphere of a third party. In a classical sense, API refers to application

Why the boost in API now? Recently the number of private and public APIs has been growing exponentially, with already 13,444 publically available API’s. The surge in these numbers can be associated with mobile devices, social networking and social content, clever apps, online services and new software markets such as Google Play, App Store of Apple. Recently, a survey concluded that 77% of all Mobile Apps would not exist without API connection, which acts as backend services of some or the other kind of data or process access. IoT outlines how everything will become internet connected and will be all dependent on API's. Together all these factors are a mixture of opportunity to gain new customers and link into new communities. According to analysts, the number of open APIs is projected to reach 30,000 by 2017. Furthermore, reports suggest that the commercial sector is quickly catching up. While “dark APIs” (i.e., APIs not publicly exposed) are thought to have a 5times growth rate of open APIs. Beneﬁts of being part of API economy The standard business strategy followed in the past has been to guard internal assets and to try to lock in sales channels. In contrast to the earlier strategy, in the API economy internal assets are exposed via API’s and enabled for access by third party businesses. The objective is to enable these third party businesses, in order to generate new

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In Brief

kinds of products and services, and added value for the API business owner and the third parties. Assume a shoe manufacturer has a large inventory and an established network of distributors around Europe and few e-commerce stores online. API-fying the inventory will allow a small business focussed only on outdoor pursuits, to offer online only the outdoor footwear to its own base of customers without actually committing to any physical stock. Now imagine this also occurs for the children’s footwear, the ladies fashion lines, etc. This results in a new dynamic community of distributors, becoming a selforganising eco-system, which allows the shoe manufacturer to tap into new markets for their footwear and also to access valuable market research. Every new use of the API inventory can be a new channel to market products. Business challenges in the API economy The starting point can be, having a new conceptual view of your business as a collection of API-able assets. To ﬁgure out how to use API in your businesses, it is needed to have an innovative, out of the box thinking. A smart strategy, adopted by some banking companies, is looking at the collective brain power of employees and launching an internal API challenge with the aim of re-inventing the bank and its products/services. Soon API's will be new business assets, that will require to be managed: prototyped, tested, rolled-out and marketed as would be done for any new traditional product or service. In

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particular, marketing needs to be thought through, as the third parties, the market for the API’s may have little overlap with the existing partners or channels. The third party developers and associated communities are the key players in using APIs, making the API well documented and well supported and nurturing developer communities, as in developer portals. API usage will be frequently in the cloud or another scalable, on-premises environment. This will require proper security and authorisation when the data used or returned by the API is restricted or sensitive. Conclusion The API economy is an enabler for turning a business or organization into a platform. These platforms multiply value creation because they enable business ecosystems inside and outside of the enterprise to consummate matches among users, so that everyone can exchange goods, services and social currency. For most organizations, the API economy proves to be a viable avenue to creating new services and capabilities, which will ultimately lead to new avenues of revenue. With the mainstreaming of APIs and the popular services that make use of them, in the future organizations will be making APIs as a major factor included in their business model. The accelerating progress of mobile technology and the Internet of Things has left little doubt that the API economy will continue to grow and ﬂourish at a rapid pace.

Support Software Solutions Fit for Future Technology

ith a very long and interesting history of success, iSupport Software is running fast towards chasing its future dreams, accomplishing them one by one with every single milestone. It was iSupport who in 1990s introduced email ticket submission, live chat, and browser-based support portals. This legendary work has not stopped even today. With an average of two major releases of the solutions each year, iSupport’s large R&D investment is going on and on.

Daren Nelson, CEO and Founder

‘

We’re not just about change for the sake of the change; it is all done with an eye toward providing better benefits to the customer base 24

iSupport Software has provided help desk software and customer services to businesses of all sizes and industries worldwide since its inception. iSupport is a privately held corporation operating from its headquarters in Vancouver, Washington. Its core product iSupport includes incident management features as well as ITIL-based problem and change management functionality, integrated knowledge and asset management features, customer self-support, and more. Offering its solutions to customers which include IT help desk and customer service operations worldwide, in all types of industries including ﬁnance, education, government, and healthcare, iSupport provides world-class support and innovative solutions that are continually evolving as technology evolves.

iSupport Increases Efficiency Through Automation iSupport offers its services to clients with the most simple to the most complex processes, in a way that saves clients time and money. Products and services offered by the company have three important characteristics. First, they are completely configurable and scalable to meet the needs and workflows of different sizes and types of organizations in any industry. Second, they enable collaboration to

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occur more efficiently, consistently, and completely by utilizing the many ways that people communicate (social media, chat, text, discussion forums, email, etc.). And last but not the least, they combine low cost communication channels with automation such as data source integration, email processing, templates, and easily-configured rules for productivity and efficiency. As is observed, the best products and services offered by a company are the proof of its best assets, and that is the employees. iSupport Software employees have extensive experience and provide support and guidance to customers and others. Recently iSupport published a new ebook, The Complete Guide to the IT Help Desk: Everything You Need to Know and More. It covers lessons learned after 24 years in the help desk/service desk industry. Daren Nelson, Visionary Behind iSupport Software A visionary who speculated features such as email ticket submission, live chat, and browser-based support portals, iSupport Software’s CEO and founder Daren Nelson started the company, GWI (Groupware Incorporated) Software, in 1992. Since that time Nelson has been a pioneer in the development of collaborative help desk solutions including the first shrink-wrapped help desk solution for Lotus Notes, the first browser-based help desk application, and the first IT help desk application developed

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entirely with the .NET Framework. He focuses heavily on corporate values, constant software improvement, and innovation. The Challenges Faced by IT Industry from the ‘Master’s Point of View’ When asked about the challenges faced by the IT solution providers today, Daren shared, “The biggest thing can be the latest trend or the standard of the day; a lot of money is spent by marketing teams to make us all think the next big thing is here. With time in short supply, we often gravitate toward the loudest and most repetitive

messages rather than sitting down and really analyzing what we actually need. One of the most common results is people choosing not to act out of concern that they haven’t made the time to do the research. That compounds over time and tends to really stress your resources as projects pile up. We have a unique perspective of being able to look back over 24 years; trends come and go, but most companies are still trying to solve the basic problem of how to do more with less.” Booming Future of the IT Sector

matter and it will be boom and bust from a vendor perspective. From a customer perspective, it is still about driving out costs and looking for solutions that allow you to do more with less. He says, “Technology-wise the cloud will continue to dominate for many years to come and challenges will revolve around that. Security will also dominate IT budgets in the foreseeable future.” When it comes to being prepared for the upcoming challenges, Daren says, “Regarding how we will be prepared, the answer is remarkably simple: Pivot. You have to be willing to change anything at any time. This is the biggest reason we are one of the oldest help desk software developers in the world. We constantly invest more in R&D than marketing to keep the product looking fresh and developing automation that keeps our solution relevant. The landscape is littered with companies that refused to acknowledge their mistakes and pivot.” When it comes to planning the future roadmap of the company, the vision is clear in Daren’s mind. iSupport never puts a lot of time into product roadmaps. Every single day the company monitors their customer comments and the general direction of technology, and top of that they have weekly R&D projects to test an idea or see what something would look like.

According to Daren, in the future valuations and proﬁtability won’t

Supernova Info Technologies: Delivering Estimable Information Technology Services

tarted in 2007 at New York, USA, Supernova Info Technologies is driving the IT market with its decision making capabilities and delivering services to the clients irrespective of their locations. Supernova Info Technologies is a leading IT service and solution consulting company which has expanded to the USA, India, UK, Australia, South Africa, Singapore and Malaysia and has proved itself as a leader in IT market with their ultimate ﬂexibility while delivering services to the clients. Supernova is renowned for its exclusive implementation on a sustained basis and provides on time, on-budget, and quality service to clients and persistently meets and exceeds their expectations. Krishna Mohan Reddy Dereddy, Founder & President

‘

We serve clients proudly with a value for respect, innovation, loyalty, customer centricity, courage and dynamism

With ofﬁces all athwart the globe, Supernova is serving the wide-ranging needs of their clientele including IBM, SAP, GOODYEAR, HESS, MODIS, American CyberSystems, PG&E, Apple, Kelly Services, Cornell University, etc. Comprehensive Support and Technical Integrity in IT Supernova offers a complete array of Business Solutions from website design through full implementation, helping customers improve their relationships and interactions with their customers. By providing a comprehensive and supportive client experience, fostering technical integrity, and encouraging lifelong learning, Supernova has been helping their high proﬁle clients achieve professional as well as personal goals in a miscellaneous global society. The proven and leading partner in Information Technology (IT) services serves customers, communities and the environment, with a mission to enable quality commerce by creating an environment that rewards businesses towards satisfying their customers. The team serves clients proudly with a value for respect, innovation, loyalty, customer centricity, courage and dynamism.

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Krishna Mohan Reddy Dereddy is the Founder and President of Supernova Info Technologies Inc. and is specialized in Project Management, Strategy management, SAP and PeopleSoft technologies with more than 15 years of experience in Information Technology & e-Commerce. Krishna Mohan worked as a Project Engineer for a Malaysian based MNC, as a Project Manager for telecom conglomerate, as an ERP consultant in Singapore and as Sr. SAP consultant Tech lead in U.S for more than twelve years. Krishna Mohan has served for clients like SAP America, United State Postal Services (USPS), Weil Cornell Medical College, Kraft Foods, eFunds, Xerox etc. Krishna Mohan has also been honored with lifetime achievement award when he led Hyderabad based IT development ﬁrm to the most secured banking product. He has conducted Personality Development, NLP trainings, and trainings in Entrepreneur Development programs across the globe. Krishna Mohan is a veteran applied psychology trainer and a memory expert who has trained the students across the globe in memory improvement techniques and smart reading methodologies. Services that make Supernova Stand Strong and Clear Supernova is eminent among the various clients across the globe for the services that includes: Mobility: Supernova prepares their clients meet the demands and seize the opportunities that mobility presents by delivering world-class solutions and by leveraging their strong capabilities through leading mobile platforms like iOS, Android, Windows, Blackberry and Cross Platform. Supernova’ ‘s huge proﬁciency on enterprise mobility and server technologies helps | December 2016 |

them deliver mobility solutions for enterprises across the globe. Business Intelligence: BI system of Supernova is designed in such a way that by synchronizing data from various sources, reports and dashboards can be built in no-time and can be shared with the employees. By scrutinizing the fact that employee of any level need access to reports and data, Supernova helps them engender and ingress reports and alerts anywhere with the help of a smart mobile device, without direct assistance from IT team. SAP Services: For years, Supernova has been working with fortune 500 companies by providing a range of services in the area of SAP domains including, Retail, Manufacturing Media, Travel, Financial Services and IT services. Rich experience in implementation of SAP across industries has helped Supernova deliver unique SAP services. The Supernova’s methodology is designed to support project teams during numerous stages of the implementation and rollout effective SAP implementation across multiple sites and geographies. Cloud Computing: Supernova leverages cloud computing services to make sure the client’s transformation to cloud, hassle free and simple while maximizing ROI and reducing the total cost of ownership. The team analyzes customers’ current infrastructure and then build cloud computing strategy, suggest cloud models according to their business (Infrastructure as a Service - IaaS, Platform as a Service PaaS or Software as a Service - SaaS). Big Data: Supernova help clients manage data better, reduce the time consumption, and visualize their data to the end user. Supernova’s Big Data experts help client’s organization impeccably transform from the bequest applications to Big Data Technologies.

The team of Supernova makes sure that their clients leverage on the first mover advantage of riding this new wave and realize a higher Returns on Investments. Onsite Consulting: Supernova provides resources, in all technologies on short or long term, contract or permanent basis. They have skilled inhouse resources with massive experience in current technologies and methods. They provide adaptive employees, who can start contributing effectively to clients’ organization from the very first day of joining. Supernova supports resourcing across India and USA at economical rates. Perfect solution reaching business needs Supernova’s new division Medicalbazaar (www.medicalbazaar.com) is an upcoming premium Medical & Healthcare Business e-Portal available both on B2B & B2C Platforms and all Medical Segments, which provides a wide variety of Online Medical Business Directory Services and IT & Software Solutions to the Medical & Healthcare community. Their medical business directory assists Vendors, Suppliers, Hospitals, Diagnostic Centers, Profiles of all leading doctors Doctor’s, Doctor’s Event Management & Medical Conferences, Medial Colleges, reputed manufacturers of medical equipment, publishers of medical books and journals, and groups dealing with medical events etc. It is a perfect solution that provides access to customers reach business needs making it available at the click of a mouse. While IT market is going through technological advancements, Supernova is rising beyond and revolutionizing the business scenario every day.

Center of Attraction

BUSINESS PROCESS AUTOMATION: Reshaping Outlook of IT Industry

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utomation has a widespread use across varied industries. From the industrial automation to robotics automation, it has been able to change the entire outlook of the different industries. Similarly the use of automation in IT businesses has been a key factor, especially regarding IT service management. These involve different aspects of IT service management such as Business Process Automation, Operations Automation, Service Provider Automation, Monitoring Automation and Tools Automation. Business process automation (BPA) is a process or workflow which describes automation of business, helps them in reducing the costs. This helps business in integrating applications along with containing labor resources using different software applications. Automation performs a large number of actions with ever increasing usage; it comes with different variations in the time and time again. BPA is required in business for implementing automated workflows by which there is absolutely no need of human intervention. As a well-known fact, automation will save time and will contain costs. The use of automation will assist users in the transaction and reduce human errors. The implementation of business process automation is vast but still, it's far better to decide whether the automation is useful or not in some processes, first. As it has turned out in some business process are best suited and handled with human intervation. So it's also important to decide which process requires automation and which doesn’t. Digging in Deep for Better Understanding of BPA Businesses are in the dire need for implementing strategic and operational software, and their drivers in order to enhance the process capabilities in their organizations. For many organizations which are finding hard to keep up the pace for putting up their product in the market at the same time performing the required marketing for the given product, there is a desperate need to economize their operations. It is majorly convenient to improve margins with the help of automation rather than increasing prices of products. With global market pressure, companies need to start

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automating their business process for sure. The processes which become more time consuming and resource-oriented, are prone to human errors. With the use of BPA, companies can fast-track these processes and ultimately improving product quality. This is followed by advantages such as improvements in the product to market, revenue capture and reduction in operating costs. Business process automation focuses on business outcomes rather than amplifying the use of technology. For business process automation to be successful, it becomes important that each automated fragment of processes is integrated for end-to-end business processes. Each of these fragments is ﬁrst decided that which of them are to be automated. So business process automation is about reﬁning business processes rather than just automating it. There are three major ways of implementing business process automation, these are as follows: BPA Software Business Process Automation related software helps business in order to contain 'the cost in time’ and cost required for implementing usual functions. For this particular scenario, the business can substitute human intervention by software. With the help of this software, companies can mix different systems so that they can implement end-to-end business process. Businesses which already possesses automated process inside of them can also increase their functionality. This helps in customizing a perfect environment in the company. BPA Tools Business process automation tool-kit is probably the latest trend in the global market, as a number of industries are digging with their hands into BPA for providing newly created customer-base with the shortest path to automation. This can be achieved by manipulating UI layer. These toolkits will also speed up the process of deployment; even further, making it possible for a non-technical employee to perform these tasks with ease.

With the latest advancement in the market such as Process Driven Messaging Service, which helps is in optimizing data exchange layer, ultimately helping the implementation of automation in business. BPA Extensions It is far easier and at the same time important to relate BPA to BPM. For making it possible, business needs to write application code or use the tailored BPA tools. This BPA extension comes along with advantages and disadvantages which are linked with each other. As BPM implementation gives away the structured approach for all the processes which are to be plotted also delays the automation in the procedure. This causes loss of the functionality for the given process. ZONES OF INTEREST FOR BPA TO HARVEST GREAT RESULTS Repeatable Tasks The sole aim of BPA is to reduce the manual work in business processes, thus vividly reducing the chances of human error. Focusing on the business processes that are repetitive and predictable, some of the crucial rote and repetitive tasks include assembly work on the manufacturing floor, automated project management task. Also, in addition to this, services such as status software updates, auto security monitoring and lockdowns of facilities can also be automated. Customer related services and tasks such as time tracking, and automated process flows for order filling, inventory management, shipping, purchasing, billing and many more are considered. Making Decision Making Process, Machine Addressable Citing an example of day to day bank processes consisting of the requisites for availing a bank loan or procuring a credit card, information flow and financial analysis and decision making plays an important role. So, with BPA and automated decision making, human interference is minimized, thus the company saves money, reduces the risk of an employee making wrong decisions, and fulfills the customer requirements right away. Sensor-Based Tracking and Alerts With the propulsion from IoT technology industry, extensive use of sensors and networks has encouraged automation. The ultimate aim of companies is to achieve end-to-end visibility of vibrant business processes that occur beyond the enterprise walls. Application of this technology includes tracking of cargo container movements with seal break alert function, and assessment of humidity and temperature conditions for medicines and perishable commodities. Self-Service Employee Portals Self-service employee portals enable employees to make and track changes in their investment options and also take online career enhancement courses to boost their career development. The system is equipped with a facility to register these changes and track future progress without the involvement of a trainer or an HR person to facilitate the process. Looking at the Business process automation (BPA) thoroughly, one can notably say it is very well versed in implementing complex business processes and functions. Along with defining strategy for to automate processes in such way that business can able to contain the overall cost. Automation, always comes with baggage, very well known for killing of the jobs, it will not only affects the business but also the employment rate, making it hard to digest. But as always technology is non-stop train, so let’s all hop in and be a part of exciting journey of the future that await us all.

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Connecting Dark Data with IoT T

he above infographic is astonishing when you really delve into the numbers. The last few years have been quite interesting when it comes to the IoT space. I have personally taken a back seat and watched how the industry has sprouted, from an embryonic platform to an early catalyst for possibly becoming the next â&#x20AC;&#x153;Skynetâ&#x20AC;? (no pun intended). For some time now pundits have been predicting great things for the Internet of Things (IoT),

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CXO Standpoint from smart cities and smart homes to smart energy grids, driverless cars and autonomous robots. What is in no doubt are the number of “things” that now have “connected capability”, and it is rising fast; according to one leading analyst, 6.4billion connected things will be in use by the end of this year, an increase of 30% from last year, meaning 5million new things are being connected up to the internet every single day. The term internet of things (IoT) was coined round about the turn of the millennium and is widely held to mean the connection of “things”. There are a number of factors driving IoT. First, consumers are demanding greater convenience, speed of delivery and personalisation of the goods and services they consume. There are also other drivers for the IoT explosion we are witnessing. The costs of infrastructure are on a downward trajectory. Sensors are becoming smaller, cheaper and more energy efﬁcient and battery life is improving. The further innovation of cloud computing platforms and the emergence of specialised IoT services on them mean that the data collection and analysis necessary for wide scale deployment are more accessible. Here you can see one infographic from Deloitte in 2014 that shows the value they analysed for smart homes and smart cars. Interestingly enough these percentages have not differed too much till now. Is IoT Fact or Future? IoT is right at the top of the “hype” cycle and ﬁrmly perched to what everyone is talking about. Mckinsey & Co predict that the economic impact of the IoT could be between $3.9tn and $11.1tn per year by 2025. That is a huge industry considering it was only born 16 years ago.

Adrian Hinrichsen Marketing & Business Development Director, Datumize

| December 2016 |

One of the main question I get asked a lot is “where do you see IoT making the most advantage”? Currently the top industries are

domestic/leisure, utilities/energy and transport/automotive. At Datumize we are seeing traction in all these sectors with each project very much different to the next. Our everyday environment is changing, sometimes without us even noticing, however our lives are being made easier for it. Although we are moving quickly to an IoT environment, we are also facing “Barriers to connection”, where businesses and consumers do not share the same vision of IoT. One suspicion is the concern for security and how IoT technology could be hijacked and manipulated by those for ill intent. Other factors are more technical in nature, and seem to be around operating systems, pricing and current offerings. All of these factors will have to be overcome if we are to achieve the holy grail of “smart Cities” and connection of things. In Conclusion IoT is a concept which is no longer discussed only by technical scientists, it has very much moved into the mainstream. Certain industries have embraced IoT more

than others, for example domestic/leisure, utilities and transport are leading the way. We are all consumers and citizens, and a great deal of education needs to occur before the reality of IoT is understood and accepted by us at large. Data is the key to IoT and organisations seems to want to get their hands on that “Dark data”, but do not know what to do with it once they have it, or how to turn it into a value for their business. It is here that obstacles occur in our everyday business environment as the resources needed have currently not been implemented into the infrastructure and this will not happen until businesses understand the value that is passing them by on a daily basis within their organisation. IoT is potentially the most exciting technical revolution to have happened in a long time, and if we are able to help businesses and consumers connect in a smarter way, help build the resources and infrastructure to support this new environment, then the way we live and work will change forever, in a very positive way.

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Swift Pace Solutions: Moving IT Forward

n today’s world “IT Services and Solutions” industry is the center of attraction for transforming Global Economy. Growing technology is powerful, faster, more robust, and more capable than ever. But as the people are becoming more reliant upon technology to accomplish day to day goals, providing innovative IT solutions have emerged as a challenge now. To solve this challenge, Swift Pace Solutions has emerged with innovative IT solutions and services in various platforms.

Jay Basantkumar, Sr Vice President, Sales and Marketing

‘

We mentor

your IT Solutions with allegiance

Swift Pace Solutions is a Dallas based IT service company which believes in associating right people to the right place. With a team of experts having vast experience in the IT service industry, Swift Pace Solutions is dedicated towards rejuvenating the multidimensional way of approaching clients and consultants. Swift Pace Solutions provides a wide range of services, which include, IT consulting for upgrading and enhancing business processes, stafﬁng that meets organization’s ongoing project requirements and industrial expertise, i.e. ERP, Mobility, CRM and other IT technologies. Their solutions are focused to meet various business security and IT requirements. Jay Basantkumar, Sr. Vice President, Sales and Marketing brings over 17 years of Sales and IT experience to Swift Pace Solutions. He is adept in working with Fortune 500 to mid-market companies and has led many successful projects. Some of the verticals he has worked on are: - Telecom, Public Sector, Retail and ISV’s. Jay has a Bachelors in Mechanical Engineering from University of Madras, India and MBA from University of Dallas. He is very focused and competent with current IT, Oracle and SAP landscape with a successful track record of delivering projects on or before deadlines. Jay strikes a nice balance between inquiry and advocacy to drive results and build long-lasting relationships with clients and colleagues. | December 2016 |

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At Swift Pace Solutions, he is responsible for the Sales and marketing activities. CSR and Sustainability Initiatives Swift Pace Solution’s incomparable passion towards introducing CSR and Sustainability initiatives, has allowed it to stand apart from other staffing and consulting firms. With the implementation of these initiatives their consultants are helping them to re-orient business process that helps to eradicate operational and data center optimization issues and provide certain sustainability advantages like fleet management, enhancing electronic data storage and increasing process efficiency.

Pace Solutions have successfully delivered multiple custom solutions in CRM, ERP and other enterprise applications with Microsoft .NET as the base platform Cloud Storage

Managed Stafﬁng Being versatile is Swift Pace Solution’s forte. So, whether its offsite storage or hosting an application in the cloud they provide their client’s with cloud application solutions that best ﬁts any type of organizational needs. Furthermore, the SWIFT Pace AWS partner leverages the AWS ease of use,

ERP ERP is considered to be a type of enterprise application, that is designed to be used by larger businesses and often requires dedicated teams to customize and analyze the data and to handle upgrades and deployment, often customized for a speciﬁc business industry or vertical. At Swift Pace Solutions, the team strives hard to provide operational excellence by making the process simple and ﬂexible, which will help them adapt to the changing environment. Whether an organization is planning to employ SAP or Oracle, Swift Pace ERP experts are equipped enough to be able to formulate a plan that will help businesses to implement ERP solutions successfully. Application Development With the ever changing application development scenario, experts at Swift | December 2016 |

solutions for organizations, which aligns with various business objectives. They master in providing mobility solutions and consulting services that drive outcomes and solutions, thus fuelling business performance.

ﬂexibility, security and reliable services. It proves company’s commitment towards providing quality in their services. Mobility Mobility is at the niche of digital transformation. Mobile devices have transformed from just enabling business emails and data on the move to mobilizing enterprise applications, driving innovation and changing the way companies do business. Today, mobility solutions and services help companies leverage contextual and real time data to reach out to their customers, employees and partners anytime, anywhere. Swift Pace Solutions Inc. designs, develops, implements and manages mobility

For any business, having qualified, engaged and productive workforce is the only key to success. Changing employment scenario has however made the entire process of finding, hiring and maintaining work force, a challenging task. Thus, Swift Pace Solutions is dedicated towards creating an extraordinary customer service experience, by closely working with their clients to understand their businesses, IT needs and screen for the right candidates from their talent pool and deliver the staff that will help fulfill their client’s requirements. They provide a wide variety of services that range from providing technical staff augmentation, comprehensive workforce management solutions, direct placement services and complete management technology projects. Swift Pace Solutions is dedicated in providing consultants that are experienced and consist of the right mix of skills that will work with an array of IT tools, within any organization throughout the endeavor. Swift Pace Solutions has already left its foot print globally by partnering with some of the most renowned companies of the world such as: Irving Las Colinas, Amazon Web Services, Oracle Gold Partner, Hortonworks, Dallas/Fort Worth, SAP Partner Edge.

Industry Concern

Jobs that Need an Upgrade for an Upgrading Industry T

echnology is an ever evolving phenomenon. The technology that was innovative yesterday will become outdated tomorrow. The same phenomenon stands true when it comes to an employee's skill set. There was an age when stenographers were in vogue. With the advent of the computer, the computer operators were in demand. Today the same role is played by the data entry operators. The interesting thing here is that an employee, who knew how to type, upgraded himself/herself as per the changing industry needs and upgraded himself/herself with the knowledge of computers. Today the very same people are upgrading themselves with the different softwares that are available for data operation and processing. Long story short, it is absolutely essential that the employees educate themselves by looking for opportunities at their company and elsewhere to learn new and diverse skills. An increase in the number of skill sets always demands for a higher pay package. It is also a responsibility of the employers to make sure that their employees are constantly updated about the changing scenario of the industry. This way during tough economic times, certain employees can be asked to take on the extra responsibility of a furloughed employee. It's a win-win situation for both. With the rate at which automation is becoming popular, there seems to be an inevitable scenario where professionals would need to be upgraded with the latest upgrades in the technology they are currently working on. A few of these sectors have been listed below. A Product Manager at an FMCG would now be required to deliver the product along with reaching out to the consumer. Since all this would now be done over the E-commerce space, social media analysis and SEO analysis would be a welcome skillset. With the upgrade, the product managers would also be responsible for point of sale, branding and dealer distributor work. Another professional skill that would see a major overhaul would be the role of a Data Analyst in the FMCG sector. They are required to be well updated with the latest customer segmentation, querying and reporting tools, metrics reporting, Google analytics, Tableau, Sprout social, Sysomos and A/B testing. There seems to be a huge demand-supply gap for this role.

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With the advancement in technology and the intrusion of digitization in almost all the sectors of banking a Chief Digital Officer is not just looking after payments and transactions, but also acquisitions, engagements and customer services, which are now transferred to the digital medium. There are organizations where a Chief Digital Officer is not just converting the traditional analog business to digital ones, but they also play the role of a chief customer, digital and marketing officer. Sometimes they also take the role of a Chief Information Officer or a Chief Innovation Officer. Project managers have to make sure that the project they are working on is not just on schedule but also running profitable. When it comes to the infrastructure sector the stakes are even higher. Starting with new project management tools would be a good start. Earning more credibility from the stakeholders and from the team members would go a long way in the networking circle. Improving on one’s communication skill would be an added benefit for any future appraisals. If the

world is truly going autonomous then it is absolutely imperative that the user experience be built pretty smooth. The ‘user interference’ term, today, does not just stay to the apps and webs. They go beyond the functioning of compact diagnosis tools to high end industrial monitors. The current

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lot of User Experience Designers has to go beyond their knowledge of machine learning, affective science, environmental and material design and be inept with the latest developments in the user hardware technology (touchscreen, motion sensors, cameras, biometric scanners, etc.) The greatest challenge to the Quality testing sector is automation with new advancements in technology that is harboring more complex systems in automated testing. Apart from accommodating oneself with new software testing tools, improving one’s communication skill (verbal and written) would be an added advantage. With the advancements in the latest software optimization tools, Digital architects are another set of professionals who might face the scorn due to automation. Apart from the usual skillset of Java: Servlets, JSF, Spring, JUnit, Hibernate, Log4j or other logging framework, a ‘Know How’ of the latest extensions in the understandin g of Design Patterns, XP, .NET, Java/J2EE would be sought after. The above few instances are the ones that are well in the perceptions of the ever changing industry. Whenever a scenario of a furlough does arises then it is advisable to work on personal branding by updating one’s resume and networking. Attending a careerrelated seminar or training would give a serious skills boost. One can gather information on industries that interest them, organize informational interviews and even volunteer at companies in different ﬁelds to gain exposure to other areas.

TekCommands: Application Prototype Developers and Enterprise Application Developers

he award winning TekCommands, Inc. is a world-class IT solution provider with software products and solutions based on Open Standard Technologies using the technology neutral platform and design that showcases their vision for tomorrow. TekCommands provides software development services that focus on developing Rapid Application Prototyping and Enterprise Application Development tools. Their O3 model and agile methodology in developing products gives them an edge in the competition.

Mahendra Kondla, President

‘

A Good Solution

should be Technology Agnostic,Simple,

Portable and Scalable 40

TekCommands has also played the role of a lifesaver in various projects. With a dedicated set of top specialists on board, many of the projects that were once considered a complete failure have been saved by TekCommands. They can tackle technical issues with minimum resources in the assigned deadline. TekCommands operates from the US, UK, Hong Kong and India. They have their corporate ofﬁce in US and Development Centers in US, UK, Hong Kong and India. Services those are reminiscent to TekCommands’ Values Enterprise Resource Planning Clients are offered with a part or complete integration of the working of their organizations to improve business efﬁciency and increase business productivity by implementing customized ERP solutions. Customer Relationship Management TekCommands provides services to clients, which are aiming to increase sales and improve customer relations in their organization. | December 2016 |

10 IT Solution

THE

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Procurement Through the procurement service, TekCommands caters to clients which are looking for in-depth control over the purchase cycle and cut down the cycle time as well as unplanned spending occurring within the organization. Application Maintenance & Support The underlying principle of all our application maintenance initiatives is to increase the ROI as well as rendering our customers business a distinct competitive edge and ensure that the enterprise applications are ever-fully functional with minimal down-time and, hence, minimal business disruptions, high availability, and high performance. About President Mr. Mahendra Kondla, the President of TekCommands, possesses Masters Degrees in Computer Applications from Madras University, India and Business Administration from Sri Krishnadevaraya University, India. He is a well-respected among business and social circles for his morals and ethics. Mr. Kondla has over a decade of professional experience in the ﬁeld of IT and recognized as an young entrepreneur in Metro Detroit area since 2010. Mr. Kondla’s strong belief is that every employee participation is a key to the success of a company and promotes an open communication with all employees thus making TekCommands a good place to work. Products that deﬁne TekCommands | December 2016 |

TekCommands with its myriad levels of experience and exposure is developing products that cater to the customers on various levels. Few of them areENTWIN It is an Enterprise Data Mobile Portal development and deployment solution that provides the user with a single, Web-Portal style interface on business processes and corporate knowledge. It offers Data retrieval and basic OLAP functionalities like Slice, Dice and Filter. It can be used to trace the information path between all the functional Divisions in an Organization. It enables the user to

switch to the Form-View of the application. Snaplette Snaplette is a powerful framework for Enterprise Application Development (EAD) based on the XML paradigm and related technologies that offer developers and business analysts a time development and deployment cycle, entailing reduced learning curve and lower maintenance for EAD. It is also insulated against technology obsolescence. The EAD also generates the Enterprise Java Bean (EJB) components, thus enabling the developer or business analyst to concentrate only on Business Logic. TEK-CADRE

This tool brings the best of technologies to create a quick UI mockup or highly polished wireframes with features like widgets, libraries, grids and guides and keyboard shortcuts that save time. TEK-CADRE brings more advanced features like real-time collaboration, integrated VOIP and WebEx that allows distributed teams to collaborate and bring the ideas into reality. The mark of achievement and the aura of a brand TekCommands is ranked at 866 in the 2016 Incorporated 5000 list and th 11 in Top Detroit Companies list. TekCommands is credited with developing applications with ISO 9001:2008 quality standards. They have an enviable list of customers that include- The PEW charitable trusts, Shazam, Miracle Software Systems and more. Values that are the secret of their Business With a firm view of Customers as partners of success, TekCommands develops products of the highest quality in the most cost-efficient manner. The work culture at TekCommands promotes a spirit of a team work, open communication and honoring individual ability. They are well known for a professional attitude in all their transactions with customers, suppliers, employees and management. They firmly believe that the most vital competitive parameter for businesses will be relationships with their product customers.

VOIP Connections: Bringing Tomorrow’s Communication Tools for Today’s Business

f you are wondering, communication technology is at a full-stop after its latest venture of 4G and 5G technology, then you are dead wrong. Communications technology along with its tools are always on fast track, with latest development and innovations, this fast track train has no bus stops either. For the business processes demand of new technology is at an all-time high. The thought of using wired communications such as wired phone for business, will be messy and non-practical task to perform.

Nagesh Venkata, CTO

‘

We are at the pinnacle of communication world through our very own unified system that controls all aspects of our communication

VOIP Connections is at the top of the business world for equipping its customer by providing them, best collaboration with better communication tools. They are the truest provider of 'Uniﬁed Communications as a Service’, for the middle level organization to Enterprise level organization. VOIP Connections is based out of Seattle, WA, USA, yet managed to handle a vast number of clients from different countries such as United States, UK, Japan, India, Chile, Qatar and Scotland. In the last eight years, they have not only managed to come in the big league, but also maintained their position, keeping an excellent track record for providing the very best services. A Sound approach for delivering Superior Services To take a note, their best services include unifying advanced communication tools for collaboration over private cloud, collaborative tools over shared cloud for Small and Medium Businesses (SMB) related services to name a few. Worth mentioning, VOIP also provides ‘Voice enabled Human Workﬂow MicroServices’ embedded into the mainstream applications of HR, Automotive and HealthCare, one of the most in demand service. VOIP Connections offers to meet customer’s Cloud PBX needs alongside putting up the hosted Microsoft Lync with SIP Trunking.

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Whether, the customers belong to a large or small group, from enterprise to the mid-level organization, these services are the answer to their problems as well as business solutions. Nagesh Venkata, the CTO of VOIP Connections, is a strongly built personality with tremendous technical working knowledge, mastering execution of the most difficult tasks and delivering sustainable professional relationships. Nagesh is a strong leader and catalyst for team building. Today, he serves as an inspiration for growth of professional individuals. His expertise helps clients in virtually connecting their team around the entire globe. This synchronizes client’s business processes, ultimately smoothening the workflow and reducing excessive cost all around. Cashing in the Benefits from VOIP’s Services VOIP Connections offer some incredible benefits which usually fit perfectly in the client’s pocket such as mobility, portability, scalability and platform agnostic collaboration tools. VOIP Connections passes these benefits over the Cloud technology. These communication tools over the internet support VOIP’s customers to collaborate with the customer's customer. Out of their vast collections of services, some popular ones which includes Video conferencing with a Global Audio bridge, Virtual product showrooms, Educational platform and Automating Talent acquisition. With VOIP’s vast customer base and their team, which are spread across

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different continents, VOIP Connections motto or USP (unique selling proposition) is ‘Any platform, Any device and Any location’. As VOIP proudly claims, “We are a single stop shop for all their Unified Communication needs, including PSTN calling, Audio, Video collaboration tools and single point of contact for all their support needs”. Their cloud based unified communications services enables their clients to fuel revenue generation and cost controls. In every single difficult turn VOIP stands by their customers, stimulating the customized solutions and supporting them along the way. Bringing down Mountains of difficulties The task of unifying communication tools is as difficult as bringing down mountains. The latest of these

technologies are far away from actually being called as unified communication tools. While most of the companies try to find sideways from this mountain, VOIP Connections has decided to bring it down for a good. The companies are using different tool sets such as WebEx, GTM or Zoom for conferencing, SFB/LYNC, OCS, JABBER for audio and video calling and Avaya, Siemens, Panasonic and Cisco for telephone, video calling. These are hardly referred as unified approach. With a fast track train of communication technology for business processes alongside combinations of all the above features,

it has become a necessity of the time. Merging of tools has become must haves for CTOs and COOs for better (Return of Investment) ROI, with challenging prospective ahead to have all these additional resources and licenses, will be a difficult task to be managed. VOIP has managed to provide a platform independent communications tool, from a single provider that replaces all the above services. They have been ahead of their competition all the time and, come on top again and again, with best serving features including PSTN calling, Audio, Video collaboration tools and single point of contact. Simply put, they are, One service provider replacing their five current vendors! Ahead of the ticking Timeline They are simply the best communications provider of the decade, it is not what they claim, but it is what their customers have said. With the future in mind, now they are coming up with the latest and advanced products and services in the MicroServices for UC needs, adding up in their vast collections. With ticking timeline, their focus remains on all of the Unified communication tools and services relating to the on-boarding Audio, Video, Conferencing, Webinars, Broadcasting and Messaging plug-nplay. Their product varies from sectors, Education to Healthcare, areas of different continents and rural to urban backgrounds. They are collectively, gems of the Communication’s world.