Most Promising Facility Management Companies In India

Editor’s Note

Celebrating the Real Heroism of the Organizational Proliferators

JTustlikeamotherholdourhometogether,yetisleast applaudedinourpatriarchalsociety,Facility Managementisasectorwhichholdstheentire industrialworldtogetherandgetsoverlookedinthehigher matterofthingsorhadbeenneglectedbeforetheCOVID19compelledusotherwise.Aftertheresumingofphysical workplaces,thenewlyhealth-consciousindustryalongwith thecorporateworldbeganlookingatthe‘Most Promising Facility Management Companies In India,’withrenewed respect.Astheyrediscoveredtheoldadageof‘Healthis Wealth’isindeedtrueforever,theybeganintegratingthe functionoffacilitymanagementintotheircoreworking businessprocesses.

Abhishek Joshi Deputy Editor

abhishek.joshi@insightssuccess.com

Itisratherimperativetodoso.Becausetheseexcellent facilitymanagementfirmsdomorethatdeliveringbasic facilitieslikeservingtheworkforcewithtea,coffeeand snacks.Theykeeptheworkplaceclean,hygienic,healthy, andcomfortablefortheworkforcebymanagingallthat place,andpeople’sessentialdemands24×7.Thejobis highlycommendable,asitrequiresakeenunderstandingof presentandfuturerequirementsandexpectationsofthe professionalsandemployeesworkingthereonthefloors andpremisesoftheoffices,factories,plants,andunits. The jobmightlookeasy,butwhenviewedasresponsiblefor smoothfunctioningoftheorganizationasasinglevibrant andlivelyunit,werealizethetremendousamountof planning,real-timedecision-making,andlong-termstrategy

inbuiltinittomakeitasuccessfulcompany–anorganic entityprogressingcollectivelyasawhole.

InsightsSuccessalwayscelebratedthisfacilityandevent managerialroleasasignificantfactorinoverallindustrial andcorporategrowth.Toshowourgratitude,webrought youthiseditionwithextraordinarystoriesofthesegifted facilitymanagementcompanieswoventogetherwiththe stringsoftwoarticleswithnovelperspectivestoexemplify yourreadingdelight.

Have the most promising read!

SEPTEMBER, 2022

UnifyFacility ManagementPvt.Ltd

SaurabhAgarwal, ManagingDirector

ArdentFacilitiesoffersyouthebestPayrolloutsourcing, ManpowerSupplyServices,andHousekeepingservices.

GoldenHospitalityServiceshasachievedumpteen milestonesandhasexhibitedhighstandardsofprofessional expertiseinthefieldofhospitalityservicesandsolutions.

HPFMSprovidesQualityservicesthroughstructured processorientationandcompliancestanding.

UnifyFacilityManagementPvt.Ltd.isatrusted,singlewindowsolutionsproviderofferingexcellentfacility managementservicestovariousbusinesses.

Uniserviceisapremierintegratedfacilitiesmanagement servicescompanythatoffersbuildingmanagementand maintenanceservicestoresidentialapartments.

HPFacilityManagement ServicesPvt.Ltd

ArdentFacilities PvtLtd

GoldenHospitality ServicesPvt.Ltd.

PallavSharma, ManagingDirector andCEO

BrijeshRajput, Director

PriyankaSaurabh Chande, ManagingDirector

UniserviceTechnology SolutionsPvt.Ltd

MurugarajSwaminathan, FounderandCEO

to in the

Comprehensive Comprehensive Fundamentals Fundamentals Embrace Modern Business Arena

Modernbusinessorganizationshaverapidly

transformedthemselveswithnumerousaspects insustainingthechallengingmarketscenario, demandingcustomers,andtheneedtochangefromwithin itself.Theprocessofupgradation,adaptation,anddevelopmenthadalreadysetinuntiltheCOVIDpandemicshook thebusinesssectorsworldwide.Entrepreneursfacedsome ofthenever-thought-ofchallengingsituationsthereby wideningtheirstruggleacrossfunctionalverticals.

Onegoodthingthathappenedwasitequippedthebusinesseswithself-relianceandpreparedthemforselfsustainingbusinessmodels.Thisledtotheevolutionof collaborativeworkingwhichpavedwayformutually beneficialwin-winassociationswherethecompanies workedtogetherineverystageofworkassignment,thereby limiting,andsharingtherisksinvolved.

Researchershaveidentifiedthesuccessfulorganizations whichhavegrownduringandafterthepandemictoemerge asrobustandsustainablestallionsoflongbusinesscycles.

#Crucial Aspects

Resource Optimization

Businessentrepreneursbecamecautiousoftheresourcesinuseanddidacarefulanalysistoidentifytheirtruepotential andnegotiatedthepossiblewaysofincreasingproductivity andreducingtheinputcosts.Thepurchasefunctioncame intomicro-levelanalysisthroughthesystematicadditionof parametersofcostanalysis,supply-chainmanagement,and multiplevendorsbasedonproductquality,volumes,and services.

Resourceanalysisrevealsthecomparativepotentialhelping tounderstandthesignificance.Thisaidsineasydecisionmakingandre-structuringoftheresourcemodels.

Comprehensive CRM Strategy

Mostbusinessesarestrivingtheirbesttoachieveandretain customersinthisvolatileandever-changingmarket scenariowithdemandingcustomersaddingdifferent challenges.IttakestohaveaneffectiveCRMstrategythat helpsbuildlastingcustomerrelationshipsandaidsin customergrowthaswell.Customerrelationshiphelpsin keepingthecustomerspostedabouttheworkstatusand collaboratesthroughencouragingtheinvolvementofthe customers.Customersarehonouredandarehappytosee theirprojectshappeningatamutuallyplannedpace.

Empowering the Workforce

Theworkforceformsanimportantfoundationandadriving forceofeveryorganization.Itcomprisestheregular/contractedemployees,andassociatesastheirrolein planning,execution,analysis,survey,research,and safeguardingtheresources,isverycrucial.Modern organizationsinvestintrainingtheiremployeesforbetter knowledge,skilldevelopment,enhancedworkquality,and speedydeliveries.Thetrainingequipstheemployeeswith valuablesubjectknow-howandfeelslikevaluedmembers ofthecompany.Itstrengthensthecompany-employeebond buildingahealthyworkenvironment.

Upgrading to Modern Technologies

Businessorganizationshaveequippedthemselveswith moderntechnologiesinbusinesssoftware,CRMmodules, SCM(SupplyChainManagement)applications,AI (ArtificialIntelligence),andML(MachineLearning) modelsforoptimizingthebusinesspotential.Theyhave reducedtheworkduplication,andunnecessaryinvolvement oftheskilledteamsandeliminatedpaperworkbringing goodcontroloverthebusinessfunctions. Digitalmarketinghaselevatedthecommunicationofthe businessproductsandservicestoawider,customized,and genuineprospectbase.Ecommerceapplicationshave bridgedthedistancebetweencustomersandbusinesses seamlesslyallowingforsafeandhigh-volumetradeacross theglobe.

Innovations in Products/Services

RightlyquotedinanoldEnglishproverb, “Early bird gets its worm,” theopenmarketwelcomesnewanddifferent thingsfortheirattractivefeaturesandfunctionalcharacteristics.Thecompanywhichoffersthefirst,mostpromising andconvincingproducts,makesrapidsales.

Organizationsthatinnovateandcomeupwithcreative strategies,standtogaintheattentionandtherespectofthe customersandsucceedintheunpredictablemarket.Thisis abuyers’marketascustomersareawareoftheirrequirementsandhavenumerousoptionstocompareandchoose from.

Digitalmarketingtooisanindirecttoolthathasadirect impactonthecompany’sbusiness.Customerstestthe productandexpresstheirviews,feedback,andratingstoo. Theseinfluencethebuyingdecisionsoftheneworchoosy customers.Beingthefirstcompanytointroduceproduct

innovationincreasesthepopularityandscopeofthe company.

Motivating Leadership

Organizationshavecreatednewerwaysofboostingtheir workpotentialthroughinspiringandguidingleadership. Modernbusinessleadershavesetinterestingprojectmodels whichallowcollaborativeworkallowingactiveinvolvementofalltheteammembers.Theguidingprinciples triggerahealthycompetitioninworkingtowardsquality workintheexpectedtimelines.Theleadershipencourages teamstoinnovateondifferentialworkpatternsenabling themwithvitalworksatisfactionandasenseofcontribution.

Employeesaretrainedandmotivatedtowardsagrowth mindsetthroughskilldevelopmentandmultipleobjective developmentactivities.Ithelpsinharnessingthevital ownershipfactorandsenseofbelongingamongthe employees.

Rising to the New Horizons

Therapidtransformationthroughthenumerousaspectsin sustainingandgrowingsuccesshasbeenthefacttoreckon with.Theevolutionofmodernbusinesseshasbeenledby someimpressivefundamentalswhichempoweredtheentire workenvironmentandequippedtheirbusinessmodelfor themultiplemarketchallenges. Settingnewrulesandaddinginterestingvaluesthrough theirstruggles,theorganizationsintoday’smodernerahave ledtothe360-degreetransformationintovitalpowerhouses ofeconomicgrowthandnationaldevelopment.

-KedarBorgaonkar

Facilities Pvt Ltd

Everyorganization’sultimatefocusisonachieving

successinitsbusinessoperations. However,inthe longrun,andunderadversescenarios,onlyafew emergesuccessfulinthemoderndynamictimes. Why? A questionpropsupinourmind–What are the most distinguishing factors of a successful business entity from an unsuccessful one?

Itiseverythingfromstrategicdecisionmaking,customer relationshipmanagement,smartfundutilizationandastute financialplanning,andexcellentmarketingstrategiestothe exceptional workforce, and zealous workplace management byprovidingArdentFacilities.

Onecouldbetthateventhoughworkforce,workplaceand facilitymanagementareverycrucialaspects,theymostly getoverlookedduetothefactthattheyusuallygetsnowed underotherbusinesspriorities.Adeptlygraspingthisfact, anexemplaryleaderandtheDirector,BrijeshRajputof Ardent Facilities PvtLtd,deliversvaluableworkforce, workplaceandfacilitymanagementservicesthattakecare ofallthebasicfunctionsofanybusiness,therebyallowing themanagementtofocusontheircorebusinessdomains.

Ardent Facilities offers services in housekeeping, gardening, labour supply, property management, payroll outsourcing services, security services and verification services respectively

IntheinterviewtheInsightsSuccessteamhadwithhim, Brijeshsharedthedetailsofhisbusinessjourney,hisideas, challengesfacedandhowhehasguidedthecompanywith avisionforthefuture.

PleasetellusaboutthesagaofArdentFacilitiesPvtLtd sinceitsinception.

ArdentFacilityServicesPvtLtd.wasestablishedin2000 withtheaimofprovidingtrusted,quality,andreliable servicestoitsclients.Themainideaistooffercustomerorientedemploymentsolutionsandhelpinmeetingthe specificneedsofthousandsofbusinesses.

Weprovideservicessuchassecurityguards,housekeeping staffandeveryothertypeofmanpower.Ourorganizationis currentlyprovidingservicestovariousbanks,industries, hospitals,corporateandinstitutions.Theservicesare professionallyandtechnicallymanaged.

Theprofessionalsemployedbyushaveaneyefordetails andevaluateandprovidethebestpossibleservices.The consultantsaremindfulofaclient’sneeds,budget,and expectations.

Ourserviceswillhelpyousitbackandrelax.Withan impressiveclienteleinvarioussectorssuchashotels,and businesses,ArdentFacilityServices,managessmallto

majorrecruitmentandensuresthattheclientsdonotmiss outonthebenefitsoffered.

Whatwasyourinspirationbehindventuringintothe businessarena?

Duringtheyearlyperiodofmycareer,Inoticedthatmany companiesfacednumerouschallengesinmanagingthe basicflooractivitieswhichkeptmostofthekey managementmembersoccupied.

Themanagershadtoplan,assign,checkandensurethatall thebasicactivitiesoftheofficearecarriedoutproperly.The furthertasksincludedinrecruitingthenewmembers, trainingthemandsupervisingtheirdailywork.

Thebasicfunctionsinanybusinessenterpriseidentified werehousekeeping,security,gardening,pestcontrol,

cateringandpantrymanagement,staffingservicesand propertymanagement.

Whatweretheinitialchallengesthatyouhadto surmounttoensureArdent’ssuccessratereached greaterheights?

Aswestartedgettingorders,thebasictasksweretomanage theteamproperlyfortimelyexecution.Theclientswere demanding,andwegotmanyrepeatorderstoo.Itwas importanttocheckandsupervisetheworkofalltheteams workinginvariouslocationsthattooinmultipleshifts.

Customercoordinationoneveryrequirementwasvery crucial.Thecustomerswererequiredtobeattendedto promptlyandgivenregularupdatesontheworkstatus.Our

AtArdent, webelievein dedicatedcustomer serviceisthekey tosuccess.

Brijesh Rajput Director

teamrushedfrompoletopolestrivingtomeettheclient’s requirementsthattoowithinthecommittedtimelines.

Whatprofessionalvaluesandqualitiesdoyouthink yourclients’valueinyouandArdentFacilitiesthe most?

Oncewereceivetherequirement,ourteamspringsinto immediateactiontocreateajobsheetwhichincludesallthe jobdetailswiththetimelinesmentionedinit.Theteamis allotted,andtheworkiscarriedoutasscheduled.

Dedicatedcustomerservicehasalwaysbeenanimportant aspectofourwork.Regularcommunicationandupdating thecustomerswiththeworkstatusisthebaseofour process.

Strictadherencetoqualityinallourservices.Beit housekeeping,security,gardeningoreventhestaffing solutions,ourteamsworkwithproperchecklists.Thework isclean,completeandalwaysontimeandonmany occasions,beforetimealso.

Anotheraspectthathasbeenappreciatedbythecustomers isourvalue-for-moneyservices.Thepricestructurein whichweoperateisveryfeasibleandrightlyjustifiesthe servicesrendered.

WhataretheUSPsthathighlightArdent’suniqueness intheindustryyouarecateringto?

Well,Ithinktherearequiteafewfeaturesofourcompany whichareuniqueandsetusapartintheindustry.

Ÿ Highlyqualifiedandwell-trainedstaffinallthe departments.Wehaveagoodcombinationoffresh youngtalentwithexperiencedandmulti-skilledteam members

Ÿ Thenextuniquefeatureisourhigh-qualityservices providedataffordableprices.

Ÿ Webelieveinandfollowtransparentworkprocesses. Everythingisclearlyoutlinedandcommunicatedtothe clients,teammembersandassociates.Transparency helpstobuildinvolvementandlong-lastingprofessional bond.

Ÿ Asacompanyweprefertogiveourbestinevery serviceweoffer.Tohavegoodqualityandspeed,weuse highlyadvancedmachinesandequipment.

Ÿ 24X7Availabilityisouroldspecialityrightfromour beginning.Allservicesareofferedround-the-clockto

providedecenthygienicandsafeworkingstandardsin theirofficesandworkareas.

Ÿ Asitisoftensaid ‘Customer is the king’,webelieveit andadheretoitthroughourworkculture.Customerfriendlyserviceistheheartofourentirebusiness.

Asanexperiencedprofessional,whatwouldyouliketo advisethebuddingaspirantswillingtoenterthe businessworld?

Asabusinessman,Ihavestruggledmywaytillhere throughhardworkandcommitment.Myadvicetoallthe professionalsistofocusonworkinghonestly.Asyouwork, youwilllearnthroughtheworkitselfthroughpracticaland real-timecircumstances.

Yourfocustoimproveyourserviceandqualitywillslowly elevateyouthroughconsciouschangesyoumakethrough regularwork.Alwaysbelieveinyourteammembersfor theyfeelconnectedanddelivertheirbest.

Inordertostandoutfromthecrowd,wemustthink differentlyandofferout-of-the-boxsolutions.Ourcompany hasbeenbuiltonthefoundationofhonesty,transparency andhonesty.Thesearethethreemajorpillarsthatformthe backboneofourorganization.

AtArdentwebelieveindedicatedcustomerserviceisthe keytosuccess.Givethebestofyourserviceswithexcellent qualityandpromptservice.

HowdoyouenvisionArdentFacilities’operationswith theemergingtechnologiesandautomatedtoolsthatare revolutionizingthebusinessworldbyenabling innovations?

Ihavealwayschosentokeepupwiththemarkettrendsto meetourclient’sexpectationsbetter.So,atArdent Facilities,wehaveimplementedmoderntechnologiesand managementsystemsforefficientworking.

Ourvisionforthefutureistocatertomaximum organizationsgloballythroughourhonest,systematicand dedicatedservices.Everytaskisacommitment,andevery satisfiedcustomerisagatewaytonumerousnewbusiness connections.

Is Is Automation

the Future of the Future of Business Operations?

Thephrase‘digitalrevolution’isbeingusedquite often,andnomatterhowitsounds,itis significantlyimpactingalmostallbusinessesand modernindustries.Wearealreadymovingtowardsahightechprogressivefuture,andautomationiscontributing substantiallytothisprogression.

Itislikelynottoofarwhenrobotswillreplacehalfofthe globalworkforce.Beitrobotshandlingamachineora simplebiometricregistrationmachine;automationisruling themodernbusinessworld.

Thereusedtobeatimewhenautomationwaslimitedto recurringtasksbutwiththehelpoftoday’sArtificial Intelligence(AI),automationhasevolvedalot.Today,tiny robotsevenhaveenteredhouseholds,andthishighlightsa glanceathowthefutureisgoingtobe!

Thankstoautomation,oursocietyhasmorepleasurable workplacesandourstandardoflivinghasrisen.Itisjusta

Man Vs. Machine

matteroftimeforpeopletorealizehowautomationis improvingthefutureofbusiness,consideringsomeofthe waysinwhichautomationisimprovingthework-lifeof billionsofpeople.

Re-definingtheworkingprinciples

Automationisallowingbusinessestocreatemoreeffective, targetedmarketingcampaigns.Manymarketersbelievethat inthefuture,automationwillimpactmarketingcampaigns onsocialmedia.

Thisisbecauseautomationwillsoonbeabletocreate dynamiclandingpages,websites,programmaticadvertising andcanevenmakeintelligentmediabuyingdecisions. Automationisbecomingincreasinglysophisticatedwhich makesmanymarketersexcitedtobeabletoleveragethis technologytohelpthemcompletetheirjobsmore intelligently.

Automationwillalsonurtureleadsthroughsocialmedia andcreatepersonalized,real-timecontenttotargetand connectwithaudiences.Asautomationbecomesmore sophisticated,itwillbeabletotargetindividualpeoplewith thebestcontentalmosteverytime.

Additionally,AIandML,aresimplyaboutunderstanding dataandstatistics.Thissimplyindicatesthattheimpactof theseemergingelementsoftechnologyonbusinessesis exceptionallygoodbecausewithoutunderstandingthe criticaldata,andstatistics,managementcannotrectifythe growthofthebusinessororganizationintheindustrythey catertheirspecializedservices.

Also,machinelearningisimportanttobusinessesbecauseit removesalltheguessworkaboutanycampaign.Itisalso helpingthebusinessestodetermineandupselltheir productstoitscustomeraspertheirdemands.

Withproperuseofautomation,itispossibletomaintain round-the-clocktimeinbusiness.Theoverallcostincreases ifappliedlabourinmanualoperations,andproductivity remainslimited.

Inthefuturebusinessworld,automationwillnotonlytake overlabourfrommonotonoustasks,butalsointhe executionofcomplicatedtasks.

Automation:Reducingthechancesoferrors

Eventoday,largescalebusinesseslosemillionsofdollars becauseofminorerrors.Thecostofthisstakeiseventually goingtoincreaseinthefuture.Forabusiness,itonlymakes sensetotrimthechancesoferrors

manifestations—automationreducesthechancesoferror manifestationstoalmostnegligibleandstrictlyfollowsthe well-definedprotocolandformat.Businesses,asaresult, areimplementingtop-ratedsoftwaretoautomatetheir businessprocesses.

RoboticProcess:Automation

RPAboostsandscalesupthebusinessandperformanceof anenterprisebyadaptingandinterpretingwiththe applicationforprocessingtransactions,leveringresponses, manipulatingdata,andinteractingwithotherdigital systems.Automationisconstantlychangingtheaspectsof businesses.

Furthermore,withthepowertoself-correctandself-learn withouthumansupport,RPAoperationleadstoanoutcome

ofanultimateresult.Thistechnologycanremovethe expensivedemandsbyenablingprocessautomation. Procurement,Finance,Accounting,FSI,Healthcare, Transport,IT/Telecommunication,Banking,Insurance, manufacturing,andproductionaresomesectorstowhich RPAisbeingconsistentlybeneficial.RPAalsoautomates monotonoustasksbycapturinginformationfrominvoices, orders,orservicerequests.

ImpactofAutomationontheWorkforce

Forsomeemployees,thenewcapabilitiescouldposearisk tojobsecurity.Inanyenvironmentwhereworkseems predictable,andwheretheprocessesseemstructured, automationhasthepotentialtoreplacemid-skilledworkers. Businesseswherethepotentialofautomationremainshigh, aremanufacturing,accommodation,foodservices,and retail.

Automationisdisruptingoperationslike:

Ÿ Manufacturing:RPAandremoteoperationsenable manufacturerstoreducetheirworkforcewhile increasingtheirproductionqualityandquantity.

Ÿ Administration:RPApoweredremoteaccesssolutions withcloudinfrastructurehelpsorganizationstokeep workersproductivefromanyremotelocation.

Ÿ Analytics:AIandML,beingemergingtrendsof technology—arecreatingpredictivemodelsthat businessesusetoanalyseoperations,createdfocused forecasts,andautomatesupplychains.

Ÿ Customer Service:ToimproviseUX(UserExperience) andcustomerservice,AIbotscanrecord,communicate, andengagewithcustomerswhileroutingrequeststothe relevantdepartment.

Ÿ Data Capturing:RPAautomatesmonotonoustasksby capturinginformationfrominvoices,orders,andservice requests.

InaNutshell

TheshortanswerisYes!Becauseofhowautomationis redefiningtheworkingprinciplesandmethodologiesin businesses.Moreover,wewillsoonexperience

‘Automation: the future of business operations.’

-KedarBorgaonkar