Most Promising Facility Management Companies In India

Hanmantrao R Gaikwad, Chairman and Managing Director

Mr

The conventional definition of management is getting work done through people, but real management is developing people through work.

“

Editor’s Note

REVELING THE REAL HEROICS OF THE ENTERPRISE ANCHORS

Abhishek Joshi Deputy Editor abhishek.joshi@insightssuccess com

FacilityManagementisasectorthatholdstheentire

industrialworldtogetherandgetsoverlookedinthe highermatterofthings,justlikeamotherholdsour hometogether,yetisleastapplaudedinourpatriarchal society.IthadbeenneglectedbeforeCOVID-19compelled everyoneotherwise.Aftertheresumptionofemployees workinginphysicalworkplaces,thenewlyhealthconsciousindustryalongwiththecorporateworldbegan lookingatthefacilitymanagementcompanieswith renewedrespect.Ascorporates’rediscoveredtheoldadage of‘HealthisWealth’isindeedtrueforever,theybegan integratingthefunctionoffacilitymanagementintotheir coreworkingbusinessprocesses.

Itisrathervitaltodoso.Becausetheseexcellentfacility managementfirmsdomorethandeliveringbasicfacilities likeservingtheworkforcewithtea,coffee,andsnacks. Theykeeptheworkplaceclean,hygienic,healthy,and comfortablefortheworkforcebymanagingallthatplace, andpeople’sessentialdemands24×7.Thejobishighly commendable,asitrequiresakeenunderstandingof presentandfuturerequirementsandexpectationsofthe professionalsandemployeesworkingthereonthefloors andpremisesoftheoffices,factories,plants,andunits. The

jobmightlookeasy,butwhenviewedasresponsibleforthe smoothfunctioningoftheorganizationasasinglevibrant andlivelyunit,werealizethetremendousamountof planning,real-timedecision-making,andlong-termstrategy inbuiltintoittomakeitasuccessfulcompany–anorganic entityprogressingcollectivelyasawhole.

InsightsSuccessIndiaalwayscelebratedthisfacilityand eventmanagerialroleasasignificantfactorinoverall industrialandcorporategrowth.Toshowourgratitude,we broughtyouthiseditionofthe‘MostPromisingFacility ManagementCompaniesInIndia,’withextraordinary storiesofthemostgiftedfacilitymanagementcompanies woventogetherwiththestringsoftwoarticleswithnovel perspectivestoexemplifyyourreadingdelight.

Havethemostpromisingread!

Most Promising Facility ManagementCompanies In India

Featuring Brief CompanyName

MrHanmantraoRGaikwad, Chairman&MD

BVGIndiaLimitedisaresponsibleandvisionaryorganization thatfocusesonfacilitymanagement,emergencyresponse services,andsolidwastemanagement.

BVGIndiaLimited MehulThakur, Director

VIVAisoneofthefastestrisingfacilityinSafetyandSecurity, HouseKeepingandMulti-SkilledManpoweragenciesinthe businesses.

VivaFacilityServices Pvt.Ltd

SBhaskar, MD

Timesolisanintegratedcorporatesolutionspartnerforits corporateandindividualcustomersasawhole.

TimesolFacility Management

RanjanChopra, CEO

TeamComputersisabridgebetweenbusinessneedsandthe worldofITsolutions. TeamComputersPvt.Ltd

SomashekarM, CEO

GoldenStarFacilitiesstronglyvaluesitsreputationofbeinga dependable,honorable,andaccessibleserviceproviderforallits clients.

GoldenStarFacilities& ServicesPvt.Ltd

BVG India Limited BVG

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C O V E R S T O R Y

BVG India Limited is a responsible and visionary organization that aims to contribute to India's overall growth and progress.

Dedicated to India's Progress, Development and Growth

Mr Hanmantrao R Gaikwad, Chairman and Managing Director

Chhatrapati Shivaji Maharaj

once proclaimed, "Freedomisaboon,whicheveryonehastheright toreceive."Onasimilarline, Swami Vivekananda said,"ThemomentIhaverealizedGodsittinginthetemple ofeveryhumanbody,themomentIstandinreverence beforeeveryhumanbeingandseeGodinhim-that momentIamfreefrombondage,everythingthatbinds vanishes,andIam free."

Combined,thesetwonoblerthoughtsleadtothenoblestof philosophiesoffreedomandsocialequalityforall, irrespectiveoftheirreligion,language,caste,creed,class, socio-economic,demographic,andpolitical-apolitical status.However,whataboutthosechainedbytheshackles oftheurban-ruraldivide,poverty,illiteracy,ignorance, inequalityandgenerationalapathy?

InspiredbythethoughtsandtheideologiesofSwami VivekanandaandChhatrapatiShivajiMaharaj,Mr HanmantraoRGaikwad,afirmbelieverinserving humanityandmakingameaningfulandpositivedifference insociety, thought long and hard Andbravo!Hecameup withauniquesolution:BharatVikasGroup-BVGIndia Limited,a social business enterprise of integrated facility management andoneofIndia'slargestIntegratedService companies.

Today,itisimpactingmorethan7.5millionlivesby spreadinghumanityacross25statesandunionterritories andoverahundredcities.Itisauniqueorganizationthat enhancestheskillsofthepoor,unemployedpeopleand createsjobopportunitiesforthem.

Inotherwords,BVGor Bharat Vikas Group isdedicatedto Indiansociety'sall-aroundprogressandgrowth.Ithasbeen servinginthismissionforoverthelasttwodecadesin anythingandeverythinginanyscalefacilitymanagement. Inshort,BVGIndiaLimitedishumanity'srealchangemaker.

BVG:HumanityAhead

Behindeverycompany,thereisathought,dream,anda storythatconstituteitsinception,ideologies,and objectives. BVG India was founded around two decades ago with a vision and two socially-inclined goals of developing India and helping the poor and the needy.

Humanity!ItistheforemostfactorthatdrivesBVGs ideologies,thoughts,actions,mission,andvision.For BVG,humanitycomesfirstbeforeeverything.Everythingit

envisions,decidesanddoes,istowardsthebettermentof humanity.Itrespectssocialneedssuchasempowerment througheducationandemployment.Accordingly,itruns initiativesthathelptheunderprivilegedandneedysections ofsocietydevelopskillsandseekemployment.That'show itcontributesitsbittowardstheserviceofthenation.

BVGIndiaLimitedisaresponsibleandvisionary organizationaimingtocontributetoIndia'soverallgrowth andprogress.BVGIndiaisnotmerelyaprofit-oriented company.Itisanorganizationwithabenevolentapproach andabroadthoughtthatintendstopositivelyimpactthe livesofahundredmillionpeopleby2030through education,employment,andempowerment.

Mr Gaikwad states,"Wearenotmerelyaprofit-makingora service-basedenterprise.Instead,weareasocially responsibleandconcernedorganizationaimingtomakethe worldabetterplacetolivethroughextensiveR&Dand breakthroughinnovationsacrossvariousessentialand criticalareasconcerningsocietyandtheenvironment.

Althoughourjourneybeganwithsmallerfacility managementprojects,wedidnotconfineourselvesto facilitymanagement.Overthelasttwodecades,we've spreadourwingstoventureintootherareasaswell.”

Overtheyears,BVGhassuccessfullyventuredintomany serviceareasandproveditsmettletobecomeacredible servicepartner.Currently,BVGIndia'sfocusserviceareas includeIntegratedFacilityManagement,Emergency ResponseServices,SolidWasteManagement,andSpecial Projects.

Integrated Facility Management:BVGprovidesintegrated facilitymanagementserviceandensuresthatyourfacility andpremisesstaywellmaintainedatalltimes.Itservesin morethan1100sites.BVGIndiaisatrustworthyand largestIntegratedfacilitymanagementcompanyinIndia (Source-F&SReport)withovertwodecadesofrichand variedexperience.

Asoneofthemostexperiencedfacilitymanagement companiesinIndia,BVGIndiaoffersvariousfacility managementservices.Whilecontinuingtogrowasa serviceprovider,ithasalwaysbeenopentoadopting emergingtechnologiesandmeetingtheevolvingfacility managementneedsofpublicandprivateorganizations.

Today,ithandlesavastportfolioofclientswithinthe governmentandcorporatesectors.Itprovidesvalueadded-

serviceswithtechnology-basedtransparencytoourvalued clients.

BVGsservicesconsolidateallyourrequirementsundera singlemanagementteamthushelpingyousavecosts; reducedvendormanagementeffortsandenjoyeffective facilitymanagementservices.

Emergency Response Service: Whenanemergencystrikes, youneedsomeonewhorespondstoyouquicklyandsends helpintheshortestdurationpossible."AtBVGIndia,we understandthecriticalityofemergencyresponses. Accordingly,wehavedevelopedemergencyresponseteams thatprovideassistance,aidandemergencyservicesacross multiplesituations.

Currently,ouroutreachincludesMadhyaPradesh, Maharashtra,JammuandKashmirandLadakh.However, wearerapidlycoveringotherplacesinIndia.Wecovertwo crucialareasunderouremergencyservices–emergency policeservicesandemergencymedicalservices.Untilnow, we'veassistednearlyeightmillionpeoplewithour emergencyresponseservices.Inaway,wehavecontributed tominimizingdamageacrossvariousforms," shares Mr Gaikwad.

BVGleveragestechnologyandexpertisetoensureprompt emergencyresponsestomitigatedamageandsavelives. Recently,ithasprovidedemergencymedicalservicesin Maharashtra,JammuandKashmir,andLadakh.

BVGsmedicalemergencyinfrastructurecomprisesover 1,400well-equippedandwell-maintainedambulancesanda highlyqualifiedandexperiencedemergencymedical responseteam.Itcreatedtheemergencyresponsehelpline 108toenablepeopleinneedofemergencyservicesto connectwiththeconcernedresponseteams.

Todate,theBVGteamhashandledthousandsofindividual andmassmedicalemergenciesandhelpedsaveseveral livesthroughourpromptservices.Ithasdevelopedan efficienthumanandtech-drivenorganizedmedical emergencyserviceprocessthatensuresquickresponse throughonlyessentialquestionsasked.

Maharashtra

UntilOctober2021,BVGhasservedover6.5million acrossvariousemergencysituationssuchasaccidents, assaults,burns,cardiac,falls,intoxication/poisoning, labourpains,shock,masscasualties,medicalemergencies, polytrauma,suicideandothersituations.Thehighestones amongthesehavebeenmedicalandlabouremergencies.

JammuandKashmir

Mr Gaikwad reveals,"WelaunchedourMedical EmergencyServicesinJammuandKashmirinMarch2020. Ourservicescover22districtsintheUTsofJammu, KashmirandLadakh.Wecovermedicalemergenciesin JammuandKashmirundertwoprojects-108and102."

Theessentialfeaturesofboththeprojectsare,

Project

102

· Afleetof300PatientTransferAmbulances

· 24/7EmergencyResponseCenter

· Teamof1100professionalssupportingtheproject

· Over17,000casessupportfrominceptiontoJune 2021

Project108

· Fleetof143ambulances

· Oneemergencycaseishandledaboutevery10 minutes

· 24/7EmergencyResponseCenter

· Trainedover1200professionals,includingEMT (EmergencyMedicalTechnician),Pilot (AmbulanceDriver),andERO(Emergency ResponseOffice)

· Over67,000emergenciesservedfromMarch2020 toJune2021

BVGhasalsoprovidedemergencyPoliceservicesin MadhyaPradesh.Throughtheseeffortssofar,ithassaved 6.7millionlives.

Solid Waste Management: BVGusesthelatesttoolsand technologiestocollect,transport,treatandmanagewaste. Itsdailywastemanagementcapabilityis3000metric tonnes.

MrGaikwadshares,"Our customer base across niche and marquee clients in Government and Private segment are all leaders in their segment.”

Mr Hanmantrao R Gaikwad,ChairmanandManaging Director, BVG India Limited

BVGIndiaisafirmlyrootedandbenevolentorganization. Itshistorycanbetracedbackto1993,whenMr HanmantraoRamdasGaikwad,itschairpersonand propellingforce,launchedBharatVikasPratishthan.

TheprimarymotiveofBharatVikasPratishthanwasto empowerruralyoungstersbyhelpingthemusetheirskills andservicestobenefitvariouscompanies,earnaliving fromthoseskillsandpursuetheirdreams.

Backthen,MrGaikwadstartedprojectswithsmall requirements,thefirstofwhichwasTataMotors(formerly knownasTELCO).Thevisionarywantedtohelphis villageyouthfindemploymentandtriedtoropetheminto TELCOforhousekeeping.Andwhileworkinginthe company,MrGaikwadsavedRs.2.5croresforthe organizationbyrecyclingsomewiresfortheproject.To recognizehisoutstandingefforts,themanagementoffered incrementandpromotiontoMrGaikwad.However,Mr Gaikwad,asocialentrepreneurathisheartandmind, insteadtoldthemanagementthathedoesnotwanteither incrementorpromotionbutwantshisvillagefriendstoget employedintheorganization.

By providing emergency medical services in Maharashtra, J&K, and Ladakh, and emergency police services in Madhya Pradesh, BVG has saved 6.7 million lives.

However,thatwasnotpossibleconsideringTELCO's employmentpoliciesdemandedhiringpeopleonlythrough aTrust.So,MrGaikwadestablishedBharatVikas Pratishthanandgothiseightfriendsemployedinit.This smallstepandthoughtprovedtobeagiantleapforBharat VikasPratishthan!

In1997,theNGOblossomedintoBVGIndia.Thisfullfledgedcompanysteadilyclimbedupthesuccessladder withthehelpofitsexcellentservices,theabilityto undertakevarioustypesofprojects,andMrGaikwad's Yes, we will do it approach

Mr Gaikwad says,"Ourcompany'sturnovergrewmultiple foldsYoY,andwekeptaddingclientsfromvariouscities suchasChennai,Bangalore,Hyderabad,etc.,toour portfolio,purelythroughreferencesandrecommendations.”

Theyear2003provedtobeanotherbreakthroughperiodfor BVGIndia."Wewonthecontractformechanizedcleaning ofRashtrapatiBhavanandtheHon'blePM'sresidence. Later,wealsobaggedcontractsforreputedcompaniessuch asMahindra,Volkswagen,Fiat,Bajaj,Hyundai,Hindustan Lever,ONGC,andmanyothers,"adds Mr Gaikwad.

Thus,BVGhasgrownfromstrengthtostrengthandhas contributeditsbittowardthecountry'sdevelopmentover theyears.Today,ithasventuredintoseveralotherareas suchaswastemanagement,emergencyservices,renewable energy,andmanyotherstoenhanceitscontributions.

Currently,itemploysover55,000people.TheteamBVGis surethatunderMrGaikwad'shumaneleadership,thegroup willachieveallofitsobjectivesandcontinuemaking qualitycontributionstothegrowthofIndiansociety

BVGhasconstantlybeenworkinghardacrossvarious sectorswithsupremequalityinIntegratedFacility Management.BVGIndiaLimitedisenjoyingthehighest marketshareintheIFMsegment.

Mr Gaikwad reveals,"Wewanttopositivelyimpactthe livesof100millionpeopleby2030throughvarious services.Wealsofocusonprovidingemployment opportunitiesforuneducatedruralyouth.”

BusinessSolutionPricingUSP

Today,BVGhandlesavastportfolioofclientswithinthe governmentandcorporatesectors.Itprovidesvalueaddedserviceswithtechnology-basedtransparencytoitsvalued clients. BVG is synonymous with Hygiene and Trust.

"Weworkonaverystraightforwardideologyofbelieving inourcapabilitiesandstrengths," says Mr Gaikwad.

BVGIndiaLimitedoffersvariousFacilityManagement ServicescomprisingSoft,HardandSpecializedservices across35sectors.

Soft Services -mechanizedhousekeeping,industrial housekeeping,workforcesupply,beachcleaning,security servicesandjanitorialservices. Hard Serviceselectromechanicalworksandhighwaymaintenance. Specialized Services -paint-shopcleaningandlogistics managementtoclientsinseveralsectors.

Mr Gaikwad puts it,"AtBVGIndia,wetakeour commitmentsseriouslyandworktowardsdeliveringthe valueourclients,stakeholders,andsocietyexpectsfromus. Ourtechnicalexpertiseacrossvariousdomains,including environment,wastemanagement,facilitymanagement,etc. Ourobjectiveandvisiontocontributetoasustainable futuremakeusapreferredsocialcorporatepartneranda promisingavenuetoinvestandbelievein.”

BVGIndiaLimited'sbusinessisbasedonthebusiness solutionpricingmodel,offering'BundledandIntegrated Services.Itseekstooperatethroughoutput-basedand/or fixedbillingcontractstooptimiseresourceallocation.

Its services are offered across various Industries catering to -Auto,Pharma,OilandGas,Steel,Chemical,Home Appliances,Food;Hospitals;Transportthatincludes airports(operates 15 airports in India),MetroSystems, BusDepotsandRailways;EducationInstitutes;Banks; ResidentialandCentralandStateGovernment Establishments.

We want to positively impact the lives of 100 million people by 2030 through various services.

SpecialProjects

MrGaikwadinforms,"Wefeelthespecialprojectswe undertakeareanopportunityforustocontributetosociety andtothenationmoresignificantlyandimpactfully To date,wehaveundertakenandsuccessfullycompleted specialprojectssuchasSmartCitydevelopment, horticulturalprojects,environmentconservation,etc.across variouscitiesinIndia.Ourclientswithinthisareainclude municipalcorporationsandcouncils.”

SmartCityProjectinGujarat

BVGIndiahassuccessfullycompletedaSmartCityin Gujarat.Ourprojectscopeincludedseveralchallenging taskssuchasdesign,construction,commissioningand handingoveralongwithfacilitymanagementandoperation andmaintenanceforfiveyearsforintegrateddevelopment andrejuvenationofalakeareainacityinGujarat. Someoftheprominentfeaturesoftheprojectinclude,

· Developmentofvariousgardensaroundthelake andSTParea

· Establishmentofa4MLDSTPplant

· Developmentofpathwaysandcycletrack

· Constructionofproperwaterchannels

· Wallretention

· Constructionofcompoundwalls

· Developmentofboatingarea

· Developingsolarsystems

CoreBusinessofNon-CoreActivities

Asa"one-stop-shop"serviceprovider,BVGIndiaprovides turnkey,customisedandspecialisedsolutionstoitsclients underoneroof."Weemphasisecombiningservicesand establishingaone-stopserviceproviderforourclients.We prefertohandleourclient'snon-coreactivitiesasourcore business,"saysMrGaikwad.

BreakingtheChallenges

TheFacilityServicebusinessisaverylowbarrierentry business,andmorethan50%marketishandledbythe unorganizedsector Toovercomethecompetitionfrom unorganizedplayersinFacilityservices,BVGhasenhanced theserviceofferandcreatedanIntegrated/Bundledservice modelwithauniquepricingmodel. BVGbecamethelargestplayerinIntegratedFacility ManagementServiceswithrobustcorporategovernance andgovernmentpushforcompliances.

Alongwithtechnologicaladvancementsthatprovide customerswithauniquetransparencyexperience,BVG alsoventuredintoEmergencyResponseServices,Solid WasteManagementandProjectsBusiness.

BVGNext

Beinganexperiencedleader,whenaskedhowtechnologyis transformingtheindustryandwhatadvancementscanwe expectinthefuture,MrGaikwadsaidthatwhilecontinuing togrowasaserviceprovider,BVGhasalwaysbeenopento adoptingemergingtechnologiesandmeetingtheevolving facilitymanagementneedsofpublicandprivate organizations.ItusesSAPHANAandseveralweb-based onlineSiteleveloperational,CRM,andcustomer experiencemanagementtools.MrGaikwadshares,"Our near paperless On-boarding, payroll process and MIS system support us in our proactive response for customer service."

AccordingtoMrGaikwad,companiescannotremainaloof ordistancethemselvesfromfuture-definingtechnologies amidsttheageoftechnology.Nomatterwhat,every domesticorglobalorganizationwillhavetoembrace technologies.Besides,thefactthattechnologycreatesa massiveamountofbusinessopportunitiesissomething undeniable.

BVGNextisafuturisticconceptthatleveragesArtificial Intelligence(AI)technologies.ThisinitiativewillbeAIEnabledandDigitallyEmpowered.Weintendtoaddvalue topeople'slivesthroughafewdigitally-enabledplatforms. Someoftheminclude

SocialEntrepreneurialWisdom

MrGaikwad'sadvicetotheaspirantswhoarewillingto ventureintothefieldoftheFacilityManagementsectoris fullofsocialentrepreneurialwisdom.Hesaysthat,as mentionedearlier,theentrybarrierintheFacilityservice businessisverylow;bycreatingdifferentiatorsinservices portfolioandcustomerexperience,onecangenerateniche demand.

Mr Gaikwad concludes,"However,technology,automation androbustcomplianceandgovernancewillhelpsustainand growthebusiness.”

Comprehensive Essentialsto AdoptintheNew-ageBusiness Arena

Modernbusinessorganizationshaverapidlytransformedthemselveswithnumerousaspectsin sustainingthechallengingmarketscenario,demandingcustomers,andtheneedtochange fromwithinitself.Theprocessofupgradation,adaptation,anddevelopmenthadalreadyset inuntiltheCOVIDpandemicshookthebusinesssectorsworldwide.Entrepreneursfacedsomeofthe never-thought-ofchallengingsituationstherebywideningtheirstruggleacrossfunctionalverticals.

Onegoodthingthathappenedwasitequippedthebusinesseswithself-relianceandpreparedthemfor self-sustainingbusinessmodels.Thisledtotheevolutionofcollaborativeworkingwhichpavedwayfor mutuallybeneficialwin-winassociationswherethecompaniesworkedtogetherineverystageofwork assignment,therebylimiting,andsharingtherisksinvolved.

Researchershaveidentifiedthesuccessfulorganizationswhichhavegrownduringandafterthe pandemictoemergeasrobustandsustainablestallionsoflongbusinesscycles.

Optimizing Resources

Businessentrepreneursbecamecautiousoftheresourcesin-useanddidacareful analysistoidentifytheirtruepotentialandnegotiatedthepossiblewaysofincreasing productivityandreducingtheinputcosts.Thepurchasefunctioncameintomicro-level analysisthroughthesystematicadditionofparametersofcostanalysis,supply-chainmanagement,andmultiplevendorsbasedonproductquality,volumes,andservices. Resourceanalysisrevealsthecomparativepotentialhelpingtounderstandthesignificance.This aidsineasydecision-makingandre-structuringoftheresourcemodels.

All-inclusive CRM Strategy

Mostbusinessesarestrivingtheirbesttoachieveandretaincustomersinthisvolatileandever-changing marketscenariowithdemandingcustomersaddingdifferentchallenges.IttakestohaveaneffectiveCRM strategythathelpsbuildlastingcustomerrelationshipsandaidsincustomergrowthaswell.Customer relationshiphelpsinkeepingthecustomerspostedabouttheworkstatusandcollaboratesthrough encouragingtheinvolvementofthecustomers.Customersarehonouredandarehappytoseetheirprojects happeningatamutuallyplannedpace.

Galvanizing the Workforce

Theworkforceformsanimportantfoundationandadrivingforceofeveryorganization.Itcomprisesthe regular/contractedemployees,andassociatesastheirroleinplanning,execution,analysis,survey, research,andsafeguardingtheresources,isverycrucial.Modernorganizationsinvestintrainingtheir employeesforbetterknowledge,skilldevelopment,enhancedworkquality,andspeedydeliveries.The trainingequipstheemployeeswithvaluablesubjectknow-howandfeelslikevaluedmembersofthe company.Itstrengthensthecompany-employeebondbuildingahealthyworkenvironment.

Upgrading to Modern Technologies

Businessorganizationshaveequippedthemselveswith moderntechnologiesinbusinesssoftware,CRMmodules, SCM(SupplyChainManagement)applications,AI (ArtificialIntelligence),andML(MachineLearning) modelsforoptimizingthebusinesspotential.Theyhave reducedtheworkduplication,andunnecessaryinvolvement oftheskilledteamsandeliminatedpaperworkbringing goodcontroloverthebusinessfunctions.

Digitalmarketinghaselevatedthecommunicationofthe businessproductsandservicestoawider,customized,and genuineprospectbase.Ecommerceapplicationshave bridgedthedistancebetweencustomersandbusinesses seamlesslyallowingforsafeandhigh-volumetradeacross theglobe.

Novelties in Products/Services

RightlyquotedinanoldEnglishproverb, “Early bird gets its worm,” theopenmarketwelcomesnewanddifferent thingsfortheirattractivefeaturesandfunctionalcharacteristics.Thecompanywhichoffersthefirst,mostpromising andconvincingproducts,makesrapidsales.

Organizationsthatinnovateandcomeupwithcreative strategies,standtogaintheattentionandtherespectofthe customersandsucceedintheunpredictablemarket.Thisis abuyers’marketascustomersareawareoftheirrequirementsandhavenumerousoptionstocompareandchoose from.

Digitalmarketingtooisanindirecttoolthathasadirect impactonthecompany’sbusiness.Customerstestthe productandexpresstheirviews,feedback,andratingstoo. Theseinfluencethebuyingdecisionsoftheneworchoosy customers.Beingthefirstcompanytointroduceproduct innovationincreasesthepopularityandscopeofthe company.

Inspiring Leadership

Organizationshavecreatednewerwaysofboostingtheir workpotentialthroughinspiringandguidingleadership. Modernbusinessleadershavesetinterestingprojectmodels whichallowcollaborativeworkallowingactiveinvolvementofalltheteammembers.Theguidingprinciples triggerahealthycompetitioninworkingtowardsquality workintheexpectedtimelines.Theleadershipencourages teamstoinnovateondifferentialworkpatternsenabling themwithvitalworksatisfactionandasenseofcontribution.

Employeesaretrainedandmotivatedtowardsagrowth mindsetthroughskilldevelopmentandmultipleobjective developmentactivities.Ithelpsinharnessingthevital ownershipfactorandsenseofbelongingamongthe employees.

Rising to the New Horizons

Therapidtransformationthroughthenumerousaspectsin sustainingandgrowingsuccesshasbeenthefacttoreckon with.Theevolutionofmodernbusinesseshasbeenledby someimpressivefundamentalswhichempoweredtheentire workenvironmentandequippedtheirbusinessmodelfor themultiplemarketchallenges.

Settingnewrulesandaddinginterestingvaluesthrough theirstruggles,theorganizationsintoday’smodernerahave ledtothe360-degreetransformationintovitalpowerhouses ofeconomicgrowthandnationaldevelopment.

-KedarBorgaonkar

How Automation is Enhancing the Traditional Working Methods?

How Automation is Enhancing the Traditional Working Methods?

Thephrase‘digitalrevolution’isbeingusedquite often,andnomatterhowitsounds,itis significantlyimpactingalmostallbusinessesand modernindustries.Wearealreadymovingtowardsahightechprogressivefuture,andautomationiscontributing substantiallytothisprogression.

Itislikelynottoofarwhenrobotswillreplacehalfofthe globalworkforce.Beitrobotshandlingamachineora simplebiometricregistrationmachine;automationisruling themodernbusinessworld.

Thereusedtobeatimewhenautomationwaslimitedto recurringtasksbutwiththehelpoftoday’sArtificial Intelligence(AI),automationhasevolvedalot.Today,tiny robotsevenhaveenteredhouseholds,andthishighlightsa glanceathowthefutureisgoingtobe!

Thankstoautomation,oursocietyhasmorepleasurable workplacesandourstandardoflivinghasrisen.Itisjusta matteroftimeforpeopletorealizehowautomationis improvingthefutureofbusiness,consideringsomeofthe waysinwhichautomationisimprovingthework-lifeof billionsofpeople.

Re-definingtheOperatingStandards

Automationisallowingbusinessestocreatemoreeffective, targetedmarketingcampaigns.Manymarketersbelievethat inthefuture,automationwillimpactmarketingcampaigns onsocialmedia.

Thisisbecauseautomationwillsoonbeabletocreate dynamiclandingpages,websites,programmaticadvertising andcanevenmakeintelligentmediabuyingdecisions. Automationisbecomingincreasinglysophisticatedwhich makesmanymarketersexcitedtobeabletoleveragethis technologytohelpthemcompletetheirjobsmore intelligently.

Automationwillalsonurtureleadsthroughsocialmedia andcreatepersonalized,real-timecontenttotargetand connectwithaudiences.Asautomationbecomesmore sophisticated,itwillbeabletotargetindividualpeoplewith thebestcontentalmosteverytime.

Additionally,AIandML,aresimplyaboutunderstanding dataandstatistics.Thissimplyindicatesthattheimpactof theseemergingelementsoftechnologyonbusinessesis exceptionallygoodbecausewithoutunderstandingthe criticaldata,andstatistics,managementcannotrectifythe growthofthebusinessororganizationintheindustrythey catertheirspecializedservices.

Also,machinelearningisimportanttobusinessesbecauseit removesalltheguessworkaboutanycampaign.Itisalso helpingthebusinessestodetermineandupselltheir productstoitscustomeraspertheirdemands.

Withproperuseofautomation,itispossibletomaintain round-the-clocktimeinbusiness.Theoverallcostincreases ifappliedlabourinmanualoperations,andproductivity remainslimited.

Inthefuturebusinessworld,automationwillnotonlytake overlabourfrommonotonoustasks,butalsointhe executionofcomplicatedtasks.

Automation:ReducingtheOddsofInaccuracies

Eventoday,largescalebusinesseslosemillionsofdollars becauseofminorerrors.Thecostofthisstakeiseventually goingtoincreaseinthefuture.Forabusiness,itonlymakes sensetotrimthechancesoferrors manifestations—automationreducesthechancesoferror manifestationstoalmostnegligibleandstrictlyfollowsthe well-definedprotocolandformat.Businesses,asaresult, areimplementingtop-ratedsoftwaretoautomatetheir businessprocesses.

EnhancingRoboticsProcesses

RPAboostsandscalesupthebusinessandperformanceof anenterprisebyadaptingandinterpretingwiththe applicationforprocessingtransactions,leveringresponses, manipulatingdata,andinteractingwithotherdigital systems.Automationisconstantlychangingtheaspectsof businesses.

Furthermore,withthepowertoself-correctandself-learn withouthumansupport,RPAoperationleadstoanoutcome ofanultimateresult.Thistechnologycanremovethe expensivedemandsbyenablingprocessautomation.

Procurement,Finance,Accounting,FSI,Healthcare, Transport,IT/Telecommunication,Banking,Insurance, manufacturing,andproductionaresomesectorstowhich RPAisbeingconsistentlybeneficial.RPAalsoautomates monotonoustasksbycapturinginformationfrominvoices, orders,orservicerequests.

ImprovingtheWorkforceandOperations

Forsomeemployees,thenewcapabilitiescouldposearisk tojobsecurity.Inanyenvironmentwhereworkseems predictable,andwheretheprocessesseemstructured, automationhasthepotentialtoreplacemid-skilledworkers. Businesseswherethepotentialofautomationremainshigh, aremanufacturing,accommodation,foodservices,and retail.

Automationisdisruptingoperationslike:

• Manufacturing:RPAandremoteoperationsenable manufacturerstoreducetheirworkforcewhile increasingtheirproductionqualityandquantity

• Administration:RPApoweredremoteaccess solutionswithcloudinfrastructurehelpsorganizations tokeepworkersproductivefromanyremotelocation.

• Analytics:AIandML,beingemergingtrendsof technology—arecreatingpredictivemodelsthat businessesusetoanalyseoperations,createdfocused forecasts,andautomatesupplychains.

• Customer Service:ToimproviseUX(User Experience)andcustomerservice,AIbotscanrecord, communicate,andengagewithcustomerswhile routingrequeststotherelevantdepartment.

• Data Capturing:RPAautomatesmonotonoustasksby capturinginformationfrominvoices,orders,and servicerequests.

InaNutshell

TheshortanswerisYes!Becauseofhowautomationis redefiningtheworkingprinciplesandmethodologiesin businesses.Moreover,wewillsoonexperience ‘Automation: the future of business operations.’

-KedarBorgaonkar

Timesol provides spearhead technology with ease of access to all its customers and clientele. It has helped us to gather and analyze the customer's needs or adapt to the customer's needs.

S

Bhaskar, Managing Director

Denite Services Augmenting the Facility Management Industry

Whetherretailspace,restaurant,orofficebuilding, anyorganization'sfacilitiesareessentialfor smoothoperationsandgoodimpressionson visitorsandclients.Facilitymanagementisabigpicture responsibilitythatfocusesonandsynthesizesoperational detailsacrosseveryfunctionofthefacility—resultingin creatingasafeworkingenvironmentandefficientbusiness functions.

Overthelastfewyears,facilitiesmanagementhasgained somuchimportanceascorporates,andbusinessowners haveidentifiedthatbuildingmanagementserviceshelp companiesfunctioneffectivelyandhencemoreefficiently.

Behindsucharealizationoffacts,itisimportantto understandthattheFacilitiesmanagementuniverseconsists ofprofessionalsthatareinvolvedineverydayanalysisand maintenanceandrepairmentofthecorporateutilities. Facilitiesmanagementisalsoactivelyinvolvedinlogistics planningactivitiesthathelpincuttingexpensesand,atthe sametime,increaseemployeeproductivity

Establishedin2002,Timesolhasbeenareliablesolution providerwithhighlevelsofcommitmentandintegrity.It accomplishestailor-madesolutionstosuittheneedsofits growingcustomerbasewithflexibleplatformstoavailour solutions,withahighdegreeofdedicationandhonesty

UndertheleadershipofSubbaraoBhaskar,Managing Director,Timesolensuresconsistencyinqualityby deployingqualifiedemployeesandprocedureframeworks toprovidebest-in-classfacilitymanagementandservice innovation.

InaninterviewwithInsightsSuccess,SBhaskarshedslight onthesignificanceofTimesol'sservicesanditsUSPsinthe facilitymanagementindustry.

MrBhaskar,pleasetellusaboutTimesolindetail. Since2002,Timesolhasbeenareliablesolutionprovider withahighdegreeofdedicationandhonesty Weprovide customizedsolutionstomeetthedemandsofourgrowing customerbase,aswellasavarietyofplatformsthrough whichtheycanaccessourservices.

Theultimateone-stop-shopforanythingyouneed.The organizationwasfoundedwithasinglegoalinmind:to giveasolutiontoemployeesandtheirfamilies,aswellas employersandcorporateoffices. Ourfirmhasexpandedthroughtimebecauseofthetrust thatourbrandhasacquired.Thecompany'sdevelopment hasalteredyearafteryear,anditrecognizesandadaptsto changesasthemarketdemands.

Itisnecessarytothinkinnewanddifferentways;research anddevelopment,aswellassustainability,arethefactors thatwilldetermineoursuccess.

Transformingourbusinessmodelfromjustbeingahelp deskconcepttoatechnologyinclinedone-clickaccessto ourserviceforcorporateemployees,andcorporateand residentialproperties,offeredthenewpotentialfor developmentandgrowth.

WhataretheUSPsthatmakeTimesolstandoutasa leadingfacilitymanagementcompany?

WithovertwodecadesofexperienceinFacility ManagementinIndia,TimesolexecutesIntegratedFacility Managementsolutionsforallsizesofcorporations,and retailchains.Ourprimaryobjectiveistoprovideourclients peaceofmind.WeatTimesolensureconsistencyinquality bydeployingqualifiedemployeesandprocedure frameworkstoprovidebest-in-classfacilitymanagement andserviceinnovation.

Wetakeprideinbeingthefirstcompanytooffera technology-basedAMCplatformtomeetthedemandsof ourclients.Thisisacomprehensiveplatformtoprovide facilityservicesfromtheclickofabuttonontheirhandhelddevice.Thoughothermaintenanceserviceproviders offerAMCforindividualassets,Timesolistheonly organizationthatprovidesmaintenanceservicesforall purchasesasaone-stopserviceprovider

Whataretheimmersivebenefitsoftheservicesthat Timesolprovidestoitsclients?

WeDeliverConvenience:Weprovideacustomized, innovative,andcost-effectiveservicetoour clients/customers.Theywillexperienceexceptional customerserviceandthehighestoperationalstandards.Our servicesarecost-effectiveandpunctual,withno compromiseondeliverables.Ourrelationshipwithour clientsisbuiltonusensuringanunparalleleddegreeof customersatisfaction.Thisisachievedthroughtransparent operations.

Whatweretheinitialchallengesafterventuringintothe field,andwhatarethechallengesnow?

TheScopeforfacilitymanagementhasalwaysbeenbig, whentheconceptwasinspired,ittookalotoftimeforthe clienteletounderstandtheportfolio.Theprocessesneeded alotofchangewiththechangeincustomerrequirements. TherewerefewerareaswhereIcouldconcentrateonasthe waystoreachtheclientswerelimited.

Nowthedigitalizationmovementhassetin,andithas inspiredalotofnewplayers;hencethecompetitionisat large;thedigitalizationhasopenedupthemarketbyleaps andbounds.

Thereisalotofresearchanddevelopmentthatisrequired toensureourpresenceinthemarketwithchanging customers'needs.Theexpectationsoftheclientshavealso

AdmirableLeadership

S.Bhaskarhailsfromahumblefamily,hasaPostgraduatedegree, andoverthreedecadesofexpertiseinfacilitymanagement.After workinginthecorporateadminandfacilityfieldsfor17+years,he gainedtheexceptionalqualityofrecognizingpeople'sskills, identifyingtherequiredmentoringstyle,andguidingtheentireteam forsuccessfulresults.

HebeganhiscareerwithTVSin1984,thenmovedtoTitan IndustriesLtdtohandlefacilitiesin1986,andfromTitan,hemoved toBPLasheadoffacilitiesin1998.Heevaluatesdifficultscenarios andoffersstrategiestosecurethecompany'ssurvivalandgrowth.

Withhisextensiveunderstandingofcorporatefacilities,he determinedthattimeisoneofthemostessentialaspectsofbuilding agoodworkandpersonalenvironment.In2002,hedecidedtoform anewcompanyusingtheabilitieshegainedfromhiscorporate experience.

MrBhaskar,withhisextensiveunderstandingofcorporatefacilities, determinedthattimeisoneofthemostessentialaspectsinbuilding agoodworkandpersonalenvironment.In2002,hedecidedtoform anewcompanyusingtheabilitieshegainedfromhiscorporate experience.Thus,thecompanyTimesolcameintoexistence.

Timesolwasestablishedwiththecoreethostoprovidea comprehensivesolutiontobusinessandindividualneeds.Most workingmenandwomenspendthemajorityoftheirtimeatwork andplacealowpriorityonpersonaltasks.ThisiswhereTimesol comesin.Wetaketheirneedsandexecutetheirpersonalworkon theirbehalf.

seenatremendouschange.Theyrequireinnovative solutionsfortheirchores.Thereisashiftintrendpostthe digitalizationofservices.

Theconvenienceandvalueformoneyisallthathelpus haveastrongholdinthemarket.

Beinganexperiencedleader,sharewithusyouropinion onhowtechnologyistransformingtheindustry,and whatadvancementscanweexpectinthefuture?

Technologytodayplaysalargerroleineveryone'slife,and thishasbeenincreasingoverthelasttwodecades.Every industryexperiencesinnovationonoccasion,whichoccurs becauseof"ANewTechnology,AnOldProblem,andaBig Idea.”

Throughourcontactcenter,onlineplatforms,andMobile application,weprovideanintegratedpremiumservicewith severaltouchpoints.Wealsoofferacustomer/clientspecificCRMthatlooksafteralltheirneeds.

Whatwouldbeyouradvicetotheaspirantswhoare willingtoventureintotheFacilityManagementniche? Adaptabilitywouldbethekey;theaspirantsmustbe adaptabletothegrowingneedsofthemarket.Theymust providequalityserviceswithcostadvantageandmustbe adaptabletotakeupanychallenge.Theremustbea continuousefforttocatertotheclient'sneeds;theremustbe acontinuousR&Dthathastohappeninallwalksofservice portfolios.

Toharnessemployeeloyaltyisthemostimportant suggestionthatIwouldmakethatisbecauseitisthe drivingfactorforeverybusinessaftertheperfectidea.A happyemployeemeansbetterbusiness.WeatTimesol believethat"Happyemployeesarethekeytosuccess"a happyemployeecreatesahappycustomer.