The 10 Best Performing Document Management Solution Providers 2018 by Insights Success Media

www.insightssuccess.com February 2018

The way of business solutions

Best

The

Performing

Document Management

Solution Providers

2018 Eric Jackson CEO & Co-founder

Christopher Grey COO & Co-founder

Tech Bytes “Spatial Intelligence”, Making Inroads into Diﬀerent Sectors

Tech Trends The Digital Phase of Document Management Solutions

Helping Organizations Share and Manage Sensitive Files Conﬁdently

Document Management: Changing the Way We Manage Our Data

here are few people who prefer chaotic work stations and environment, insisting that chaos fuel their creativity. While that may be true for some, but it hardly works in a business environment where most of the times people are equipped with the right productivity tools.

Most of us are familiar with misplaced documents and then spending hours looking for it, without any result. That’s not all, paper documents are very problematic. They take up space and consume a lot of time when handled. Also, paper documents have an added disadvantage of perishability. No wonder that our world is slowly moving towards a paperless society, although there still exists a lot of work to be done, there are few organizations that have already travelled a long way in this regard. On the other hand, due to the increasing amount of data that is handled, the technology has also seen a massive change especially when it comes to more secured and eﬃcient systems to store and retrieve documents. All of these factors together have led document management system to be one of the fastest developing management systems in the present. So, with a great enthusiasm Insights Success has shortlisted “The 10 Best Performing Document Management Solution Providers 2018,” which are changing the way we store our documents.

Our shortlist of companies includes, CapLinked, which lets its users confidently share and manage their most sensitive files and documents using the industry’s leading solution; Computhink, who provides a comprehensive list of digital business solutions including DMS, ECM, CMS, and digital marketing services; eQuorum Corporation, which is a Georgia-based Corporation, and a privately held technology firm providing technology leading engineering document management software; ICM Document Solutions, which empowers businesses with simple, secure and affordable software solutions that deliver real results; MereSecure®, Inc., who has expertise in many areas that involve risk management, vendor management, information security, digital certificates, code signing, SSL and technology solutions; Noggle, a document management solution that provides a managed and distributed search functionality to find documents within the knowledge peers; PALAXO International Ltd., who builds great software to make digital life easier. PALAXO perceives paperwork as highly important means of communication not as a burden and strives to unleash the true potential of paperless initiatives in all different domains of human endeavour. And this is how they design and build their product and service, so everyone could benefit from simplified digital experience; StepShot, a simple yet powerful software for creating online documentation, which allows everyone to create detailed screenshot-based guides and manuals in minutes instead of hours. Also, while flipping the pages of the magazine don’t forget to go through CXO Standpoints of some of the leading industry experts to have a brief taste of the industry and beyond - Secured Vision: What GDPR forgets: The physical security by Gisle M. Eckhoff; Expert’s Opinion: Technology Innovation: An indispensable factor in business by Donovan Chan. Happy Reading!

Kaustav Roy

COVER STORY

Caplinked Helping Organizations Share and Manage Sensitive Files Condently

Secured Vision

What GDPR Forgets: The Physical Security

Expert’s Opinion

Technology Innovation: An Indispensable Factor in Business

CONTENTS Articles Tech Bytes “Spatial Intelligence”, Making Inroads into Different Sectors.

Customer ‘N’ ovation Should Innovation be Customer-driven?

Tech Trends The Digital Phase of Document Management Solutions

Computhink and the Five Driving Forces in Document Management this Year

eQuorum Corporation: Helping Businesses Grow with Industry Leading Technology

ICM Document Solutions: Simple, Secure, and Affordable Business Automation Software

MereSecure®: Helping Organizations Exchange Information Securely

Noggle: Don’t Just Discover and Retrieve Your Data with Cloud, Advance it

PALAXO: Innovating the Future of Paperless Initiatives

StepShot: Simplied Manual Creation

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Cover Story

Helping Organizations Share and Manage Sensitive Files ConďŹ dently

Eric Jackson CEO & Co-founder

Christopher Grey COO & Co-founder

Youâ&#x20AC;&#x2122;re never alone in achieving your data security goals with CapLinked.

The Dynamic Duo

“

Caplinked provides you easy and secure virtual data rooms to share condential documents and closing deals that matter.

“

n this era of digital connectivity enterprises must continuously transmit proprietary and confidential information to people outside their firewall. But once that information is shared, it can’t be tracked, controlled, or recalled—exposing the company to the risk of it could be misused, lost, or stolen. Enters Caplinked, a company which empowers businesses to retain control of their assets wherever they go; including the security perimeter of the company. Caplinked’s secure platform provides companies with easy-to-use tools for capital raises, asset sales, mergers & acquisitions, real estate deals, investor & board reporting, business development negotiations, and other types of complex business transactions. The organization acts as a “risk buffer” by serving as a trusted third party for sharing information with outsiders. Companies that are completely reliant on in-house solutions to share data are carrying hundred percent of the risk by acting as a trusted intermediary. Initially the organization was founded to improve the process of raising money for startups. However, later in 2012 the organization shifted its focus on disrupting the stagnant, outdated multibillion dollar per year virtual data room industry. Currently, Caplinked is focused on organic growth that is customer driven. Recently the organization has expanded into the blockchain and crypto space, to offer the next generation of its products to this rapidly growing market.

Caplinked is headed by two dynamic leaders, Eric Jackson and Christopher Grey. Eric Jackson is the CEO and Co-founder of Caplinked. Prior to Caplinked, he used to run the marketing team at Paypal, where he oversaw the campaign to monetize the online payment service and spearheaded product marketing efforts from 1999-2003. After PayPal, he founded a venture called World Ahead Media, which he grew to profitability before it was acquired. A frequent commentator on technology and policy, Eric has appeared on Bloomberg, CNN, Fox News, and MSNBC, and has been the keynote speaker at events hosted by the Cato Institute and Reason Foundation. His book, The PayPal Wars, won the Writers Notes Book Award and was hailed by Tom Peters as “The best description of business strategy unfolding in a world changing at warp speed.” Eric holds a degree from Stanford University, and lives in Los Angeles with his wife and daughter. On the other hand, Christopher Grey serves as the COO and is also a Co-founder of Caplinked. Previously, he was a senior executive and managing partner in a private equity and corporate finance for 15 years and was directly involved in the deployment and management of billions of dollars of debt and equity investments in various industries. Christopher founded two companies, Crestridge Investments, a private equity firm that made debt and equity investments in micro-cap and middle market companies, and Third Wave Partners, which made debt and equity investments in distressed situations, and was the managing director of a subsidiary

Dashboard

appropriate parties. With Capinked, prospective buyers, legal counsel, and colleagues do not need to download separate software to get involved with the asset sale. Ÿ

Legal Compliance: Caplinked is the industry-leading platform for posting documents, sharing them with collaborators, and communicating accordingly while conducting due diligence, a full audit trail, and a list of people with access to sensitive documents are all crucial aspects to cleanly running a business.

Audits: When it comes to audit, Caplinked tracks all document activity, such as download history, who has viewed what and when, and comments for investors, shareholders, board members, consultants, auditors, and employees to help its users in order to maintain a comprehensive audit trail.

Financing: Caplinked consolidates secure document storage and sharing, messages related to the documents, and a complete audit trail into one intuitive platform. And with tools such as watermarking, print-blocking, download prevention, non-disclosure agreements, and proprietary digital rights management, Caplinked allows users to ﬁnance their businesses without adding substantial costs.

of Emigrant Bank, the largest privately-owned bank in the country. Path Breaking Solutions CapLinked offers a market leading user interface, rights management system, and cross platform compatibility. It has the most seamless product for self-serving customers and the only fully functional API in the industry. It is also building a blockchain based API that will be the first and only in the industry when it is completed in the first quarter of 2018. A new mobile app will be available as well starting early 2018. “We provide Intelligent and easy-to-use tools to help you share files with confidence,” asserts Eric. However, when it comes to solutions, it offers quite a few path breaking solutions in order to serve its clients. Ÿ

Virtual Data Room: This product helps leverage Caplinked workspaces as a modern, intuitive, and most importantly a secure virtual data room. That to with out the need of any plugins, the users are completely free to use any computer, browser or mobile device.

Asset Sales and Purchases: Caplinked provides a central location for reviewing due diligence documents, informing potential buyers about the asset, and making those documents available to

“

Our user-friendly interface means you can focus on your deal, not navigating outdated technology.

“

Deal Management

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The

DOCUMENT

10 MANAGEMENT

Best Performing

Solution Providers 2018

Company Name

Management

Brief

CapLinked caplinked.com

Eric Jackson CEO & Co-founder, Christopher Grey COO & Co-founder

CapLinked ensures you to conﬁdently share and manage your most sensitive ﬁles and documents using the industry’s leading solution.

Computhink computhink.com

Joseph E. Wharram President

Computhink provides a comprehensive list of digital business solutions including DMS, ECM, CMS, and digital marketing services.

DocsCorp docscorp.com

Dean Sappey CEO & Co-founder

DocsCorp is a leading provider of productivity software for document management professionals. Its oﬃces and products span the globe with over 500,000 users in 67 countries. DocsCorp’s clients are well known and respected global brands that rely on its software every day.

eQuorum Corporation equorum.com

Scott Brandt CEO

eQuorum Corporation is a Georgia-based Corporation, and a privately held technology ﬁrm providing technology leading engineering document management software.

ICM Document Solutions icmdocs.com

John Harrington CEO & CTO

ICM empowers businesses with simple, secure and aﬀordable software solutions that deliver real results.

LITERA MICROSYSTEMS litera.com

Avaneesh Marwaha CEO

Litera Microsystems is the result of more than 20 years of experience delivering innovative document technology solutions to the legal and life sciences communities.

MereSecure®, Inc. meresecure.com

Noggle noggle.online

Markus Schmucki Founder, CEO & President

Lars Von Thienen Founder & CEO

MereSecure® has expertise in many areas that involve risk management, vendor management, information security, digital certiﬁcates, code signing, SSL and technology solutions.

Noggle is a document management solution that provides a managed and distributed search functionality to ﬁnd documents within the knowledge peers.

PALAXO International Ltd. palaxo.com

Josef Neumann CEO

PALAXO builds great software to make digital life easier. PALAXO perceives paperwork as highly important means of communication not as a burden and strives to unleash the true potential of paperless initiatives in all different domains of human endeavour. And this is how they design and build their product and service, so everyone could benefit from simplified digital experience.

StepShot stepshot.net

Sasha Reminnyi Founder & CEO

StepShot is a simple yet powerful software for creating online documentation, which allows everyone to create detailed screenshot-based guides and manuals in minutes instead of hours.

WHAT

GDPR

THE

FORGETS:

PHYSICAL SECURITY he EU’s GDPR legislature will have consequences for every company doing business in Europe, including American companies. The new directive promises sizeable ﬁnes to anyone that does not take personal data seriously. Meanwhile, the data center company DigiPlex urges companies to focus on another important aspect: physical security.

-Data security is not just about protecting yourself against hacking and other digital threats. The overall security critically depends on where your data is stored. Companies who actively select a secure data centre to host their data will gain a competitive advantage in the market as the management of personal information is in the spotlight, says Eckhoﬀ.

The General Data Protection Regulation’s (GDPR) purpose is to harmonize legislation related to personal information across the EU’s member states. It does however also create radical challenges for American businesses holding information on EU customers. Come May 2018, when the legislation enters into force, companies will have publicly disclosed how the data is used, in addition to oﬀering transparency for individuals seeking access to their data. The GDPR includes a sanction mechanism, and the ﬁnes for non-compliance can reach 4 percent of a company’s annual revenue.

Physical security is forgotten

-Business will obviously change for everyone not taking personal information seriously. This will clearly raise awareness regarding how the data is secured, but it’s also vital not to forget where the information is located, says DigiPlex CEO, Gisle M. Eckhoff. Moving data to safety American computer security company, McAfee, published a study of over 800 company leaders from different sectors. The report reveals that 50 percent of the respondents state that they would like to move their data to a more secure location. A motivating factor is the new EU legislation. The report also reveals that 74 percent of the business leaders specified that they thought protecting the data correctly would attract new customers.

While EU-based companies are in the process of adapting to the GDPR, Gartner predicted only 50 percent of American firms will be ready for the strict regulation by the end of 2018. It’s primarily the largest companies and public enterprises that are furthest along in the process of adaptation. According to Eckhoff, they are usually the ones that are the most concerned with data security and where it is stored. Fire and operational safety are two obvious challenges, but physical security also includes securing yourself against theft. -Several smaller businesses and organizations keep their data servers at their offices, and the physical security in many of the smaller data centers is almost absent. If your data is stored in such a data center, where someone easily could break in and physically remove the hardware containing your information, then you are very vulnerable – both operationally and in relation to GDPR At DigiPlex’s data centers, several layers of security ensure the safety of the data and the personal information that is stored there. Physical security is one of the most complicated and expensive features when building or updating a data center. That is why newly established data centers have to reach critical mass, allowing them to store enough data to compensate for the large security investment. February 2018

Secured Vision

About The Author Gisle M. Eckhoff joined DigiPlex in August 2014 as Chief Executive Ofcer. He brings nearly thirty years’ experience in senior positions in the IT industry in the US, Sweden, UK and Denmark as well as at home in Norway. Gisle is the former Senior Vice President and Managing Director of CGI’s operation in Norway, and has also held a number of senior management roles at both country and regional levels in CSC Computer Sciences Corporation. The experience and knowledge gained from heading up the Financial Services vertical in the Nordic region, before becoming Vice President and Managing Director of CSC in both Norway and Sweden, is of great value when implementing DigiPlex’ growth strategy in the Nordic markets. Gisle holds a Degree in Business Administration from the Norwegian School of Management. Adapting to GDPR One consideration to take, as we are getting closer to the implementation date of GDPR, is where your data center should be located. Several US based companies are already relocating their centers to the EU in order to comply. Multiple database providers are helping non-EU companies organize and segregate EU data from other personal information. The data center industry is well established in Europe, and some of the most cost and climate eﬃcient centers are located in the Nordic countries.

cooled down solely by electricity. Additionally, the electricity that is required by data centers to run their operations is supplied through easy access to aﬀordable renewable energy. -In recent years, we have seen political turbulence in larger parts of the world, Europe included. The stabile political environment in the Nordic countries is also a climate to consider, as the establishment of data centers is a long-term investment, says Eckhoﬀ.

In the Nordics, the cool climate helps chill down vast amounts of hardware that otherwise would have been

February 2018

DOCUMENT

The

10 MANAGEMENT

Best Performing

Solution Providers 2018

Computhink and the Five Driving Forces in Document Management this Year

o effectively control and process information, you need to innovate and take advantage of the latest technology and best practices. Five pivotal forces are driving customer demand in 2018: Mobility, Security, Usability, Integration, and Speed. With its existing offerings and upcoming release of Contentverse 2018, Computhink continues to evolve and expand its Enterprise Solutions to meet and exceed industry and customer demands. Mobility – Access Anywhere, Anytime Business is being done at satellite offices, on the road, from home, or even in the middle of nowhere. Contentverse gives users the ability to access their documents anywhere, at any time, with web access and the Contentverse mobile app for iOS and Android. Documents can be checked out of the system for offline access when internet is unavailable, such as in a service-free zone or on a short flight. “What Contentverse has allowed us to do is have immediate access,” says customer Uniontown, Ohio Area Agency on Aging. “Now, it’s as easy as hitting a search function on whatever device I’m using.” With the Contentverse mobile app, documents such as expense reports or signed contracts can be added to the system while on the go. Contentverse offers flexible options to implement in on-premise, cloud, or hybrid environments. What’s more, a Contentverse system can be purchased for named users, concurrent users, or a mixture, offering a depth of customization rarely available in an ECM solution.

what users can and cannot do since access to documents is dependent on security settings. Too few content management providers incorporate such an array of multi-level security options. For Computhink, a company built on security, there is no other way.

Comprehensive Security to Protect Data Secure document storage and compliance regulations are concerns for every organization. Sensitive materials need to be stored and accessed in ways which do not compromise the safety of the ﬁles, the privacy of the information or the applicable compliance regulations. The Contentverse platform has security built-in throughout, using encryption for both documents in transit and at rest. SSL encryption is incorporated throughout the web client, and new password secured email links are available with expiring deadlines for secure sharing of information in accordance with General Data Protection Regulations.

These layers of security not only ﬁrmly protect data but also provide ﬂexibility to employees as well as administrators. Admins have complete control over

Effortless Usability Comprehensive yet simple input options provide seamless input and tagging. Viewing options include immediate access from within the Contentverse Viewer. For the small number of formats not supported, the system offers viewing within native applications. From desktops, laptops, tablets, and smart phones, a user can search and view their entire document directory at any time regardless of file format.

The beating heart of Contentverse is the intelligent workflow. “Simply drag a report to a folder, and it’s automatically routed to appropriate individuals for edits, approvals, and digital signing,” says Joe Wharram, CEO/President. You can scan, electronically save, or generate documents via third party applications, in any format, and save them into Contentverse where they are easily accessed for collaboration. Retrieve files quickly via flexible search functions.

February 2018

We will continue to evolve and grow our digital solution offerings around customer needs and the latest technology developments.

Joseph E. Wharram President Mission Critical Integration Information in today’s oﬃce is shared across almost every program you use. The ability to distribute and update this data automatically and eﬃciently is crucial to productivity. Online document input often incorporates large numbers, whether submitted via online forms or compiled from social media posts or email attachments. Sifting through all of this information can seem next to impossible. Our APIs and complementary modules make it quick and easy.

Contentverse’s Easy Index and CV Forms capture options automate the data input to the system with the ability to auto-populate other mission critical applications as well. Once you’ve entered your documents, keywords and metadata can easily be identified for data mining or analysis. This information can be compiled and sent to the right business process automatically, saving your organization time and money. Real Speed The relentless pressure for near instant response time means your business must integrate critical programs as well as online communication. To do this, you must be able to access any document quickly and easily. Comprehensive Search options cover this for you effortlessly. Contentverse minimizes file size and uses “Smart Loading” to effectively February 2018

stream files when using web-based clients. If you want instant access, this is it. The Easy Index module and the interactive workflow speed up internal and external business processes significantly, enabling the automatic processing and storing of 15,000-plus pages per day. The system drastically reduces manual tasks, facilitating highspeed meaningful office interactions.

Innovation Comes First With twenty-four years of experience, Computhink consistently evolves and delivers market solutions to solve real life challenges. Computhink’s diverse team comprises creative, experienced minds dedicated to developing outstanding digital business solutions. Joe Wharram concludes, “Content management’s transition to incorporate new intelligent operational and self-processing concepts will completely change the way we work. Computhink will continue to evaluate new technologies like Blockchain to enhance and expand our business solutions, and grow our digital solution oﬀerings around customer needs and the latest technology developments.”

DOCUMENT

The

10 MANAGEMENT

Best Performing

Solution Providers 2018

eQuorum Corporation: Helping Businesses Grow with Industry Leading Technology

t’s not about ideas. It’s about making ideas happen - Scott Belsky, Co-founder of Behance and a renowned business personality. We might plan building a house alone, but to actually build the house requires many hands. Similarly, to build a business we need a team, and to make it efficient and successful in every perspective, we need to have a selected team of partners who will go that extra mile for the customers; give the necessary effort and take the business to new and redefined heights. One such company doing this is eQuorum Corporation, a Georgia-based Corporation, and a privately held technology firm that was spun out of Byers Engineering Company (as CADNET Corporation) in 1996, after operating as an independent profit center for 9 years. In 1999, the company changed its name to eQuorum Corporation after its merger with Image Machines Corporation, a Virginia-based company. Both companies were respected in their particular markets—CADNET was well known for its productivity-boosting printing and plotting solutions, whereas Image Machines was recognized for its raster

editing, imaging and document management solutions. A Company’s Services Define its Present and Predicts its Future eQuorum develops, sells and supports ImageSite, a web-based document management, distribution and collaboration solution; EngineBox.com, a Cloud-based content management solution, and Plot Station, enterprise print/plot management software. The extraordinary team at the company focuses on developing highquality products using the latest technology, providing distinguishably superior customer support, and ensuring long-term relations with its customers with affordable, rock-solid software. The company sells its products through direct sales efforts and in partnership with integrators and software resellers, including Xerox Corporation in a number of countries outside the U.S. eQuorum provides Engine-Box.com, a SaaS (Software-as-a-Service) solution, that requires no software, and can be purchased with subscription-based pricing. Engine-Box.com provides a full-fledged engineering document management solution where users get easy access to a highly competitive

solution at an affordable price without needing to deploy software or maintain mobile apps. The company has designed its solutions in a way that ensures both Engine-Box.com and ImageSite are highly secure, and is currently used by many government agencies, including NIST. It helps users store, maintain, transmit, and distribute engineering files, their intellectual property, making ImageSite one of the most secure content management solutions on the market. Because eQuorum knows IP security, it also provides full digital transformation alignment consulting as well as NIST/DFARS security assessments. The Secret Sauce of the Company eQuorum prides itself on being exceptionally responsive to customer needs and in its ability to understand detailed requirements. The words which define the company are “Accuracy” and “Precision” and being a team of experienced engineers, eQuorum created this extraordinary software with engineers in mind. The company and employees are proud of its engineering heritage and understands the demands and necessities to stay engineers’ favorite. February 2018

Translating what engineers want and need into real life value is what motivates eQuorum.

Scott Brandt CEO

Translating what the engineers want and need into real life value is what keeps the team motivated at eQuorum. “That’s why we say we build software for engineers, built by engineers,” says the CEO of the company. The lead figure Behind the Extraordinary Company Scott Brandt, the CEO at eQuorum, leverages his extensive experience in growing and selling niche-based cloud software companies. He has previously grown and sold companies including BACK Aviation Solutions, Accelarad, and Tellisense Medical. Scott has transformed eQuorum from a web-based-on-premise document management company to a Cloud-based SaaS utilizing HTML5 and WebSocket technology. With more than three decades of rich work experience in operations and finance for growing technology and SaaS companies, Scott is leading the company towards its destined goal. His academic background includes a Bachelor’s of Science degree from Duke University and Masters of Business in Finance from Carnegie Mellon University – Tepper School of Business. Prior to eQuorum, Scott held various top-level positions, including as a principal at both Cresap (a Towers Watson company) and American Management Systems. His vision for the company’s products includes helping customers access documents/drawings without the need for a client application, or a mobile app for mobile devices, and without the need for a local copy of JAVATM. Its subscription-based Cloud solution, Engine-Box.com provides the capabilities of a full-fledged content management system to small and medium-sized business February 2018

with little to no implementation requirements. The product allows corporations to keep all its key intellectual property files and everyday transactional files in a single system with a single viewer with commercial-level security and data management practices. The Present and the Future of this Innovative Company The company’s newest and progressive solution, EngineBox.com, is being expanded to integrate with several other Cloud-based applications, often used by engineering users and facility managers, including Onshape (a full Cloudbased CAD application), SAML vendors for single-sign on, and Office 365 for documents and presentation editing. Products will eventual include viewing of additional CAD file types, including JT, Revit models, and 3D PDFs in both the on-premise and Cloud products. While talking about the future plans of the company, Scott mentioned eQuorum is working on initiatives to integrate its premiere product, ImageSite, with corporate Internet-ofThings (IoT) networks, allowing users to monitor and find specific equipment, whether on the production floor, in the field, or based on GIS system coordinates. As part of its expansion of its Product Lifecycle Management (PLM) capabilities, eQuorum is integrating heuristic tagging and predicative analytics into its product suite to assist users in finding needed documents/drawings and in creating maintenance and retention alerts to better manage key lifecycle events associated to products and engineering changes.

“Spatial

Intelligence”,

Making Inroads into Different Sectors

hether moving in a driverless car or deliver an e-commerce product at customers doorstep. “Location” plays an important role. There is a significant dimension of “Location” in every business transactions. Location can be an address, a service boundary, a sales territory, or a delivery route. Therefore location-specific data and its analytics are high in demand among various enterprises. Analytics of location-based data helps an organization to earn more profit and also contribute in making operational activities much more efficient and faster. Enterprises from different domains, therefore, now started using location-based data analytics application. “Spatial Intelligence” is one of them. Spatial Intelligence Spatial Intelligence (SI) is an application of GIS and is also known as Location Intelligence. Spatial Intelligence is the process of deriving meaningful insights from geospatial data captured by GIS. With many different observations, patterns get discovered which help a business to

take better decisions, optimize their business operations and increase their proﬁts. Eminence of GIS GIS stands for Geographic Information System. GIS is a system, which is designed to capture, store, manipulate, manage and present “Location” speciﬁc data to its end users in graphical format. It is a system which comprises of software, hardware, people, data, and methods. GIS software lets an organization to produce maps and other graphic displays of geographic information for analysis and presentation. GIS is much more than a container of maps in digital form. GIS hardware helps to capture an image and other digital data for a particular location. People are the end users of GIS; it can be GIS technicians, managers, administrators, etc. Spatial Intelligence for Businesses Transformation It is generally known fact that more than 80% of all data has a location

element to it and that location directly affects the kind of insights that you might draw from many sets of information. By carrying out a spatial analysis of this data using varied business intelligence (BI) tools, decision makers will able to better understand the past, current and forthcoming aspects of business operations to derive valuable insights and make most effective decisions for their businesses. Most of the time enterprises require customer’s data related to specific locations to know income levels, educational background, buying habits of persons residing in a specific area which helps a business to find a probable location where that particular business get flourished. Spatial Intelligence derives meaningful observations for an existing business as well. In which areas an organization is performing well? Which are the underperforming areas? Which are the areas where a company needs to focus immediate attention? There is a series of many important questions related to February 2018

Tech Bytes

a business growth. Spatial intelligence has the potential to derive meaningful answers to these questions. Spatial relationships, patterns and trends reveal priceless business intelligence and bring easy-tounderstand visualization to business applications. The power of location intelligence enables companies to identify and increase where business performs stronger and cut down on failing assets.

February 2018

Spatial Intelligence is Getting Recognition among Diﬀerent Enterprises Companies from diﬀerent verticals are taking Spatial Intelligence very seriously and investing huge money on it. Traditional players of the geospatial industry like Esri, Hexagon and Pitney Bowes are working with spatial data on a large scale. Apart from these companies many hard-core IT corporations like Oracle, Microsoft and IBM are also venturing into spatial analytics at full throttle. For instance,

by integrating Esri’s technologies into Azure IoT Suite’s preconﬁgured solutions, Microsoft is empowering customers to gain valuable insights about where their assets are and what they are doing at all times, anywhere in the world. Which sectors are gaining from Spatial Intelligence? There are two categories of businesses which are using Spatial Intelligence. The ﬁrst set is of those businesses which are naturally embedded in

geographies like transport, telecommunication, or real estate, which absolutely depend on locationbased information. The second set comprises of the group of users who not essentially use geospatial data on an everyday basis but they still depend on it for better performance. These would be retailers, insurance companies and banks. Let's enlighten how these sectors are gaining with Spatial Intelligence: Logistics: To check the consumption rate of a particular product on a particular location help warehouse management to determine, which stock is needed on a priority basis? Thus it helps a logistic company to maintain demand-supply ratio without any caveat. Companies like United Parcel Service and FedEx are augmenting delivery routes using spatial analytics. Transport: To determine the shortest and fastest transportation routes for delivery, SI is very helpful. Apart from this, it also provides direction to travellers while driving. Real State: Many people buy a house based on the location. People prefer a location which is near to a hospital, a railway station, schools etc. Spatial analytics provides research, analysis, and presentation of each prospective site. It helps in determining ideal sites for development. Telecommunication: In analyzing rivals network coverage, actual bandwidth, potential area to tap new business opportunity, SI is really helpful for telecommunication.

Energy: Spatial Intelligence is helping energy industry to identify the potential location for energy exploration. Retail: Spatial analysis is helping the retail industry to maintain stock delivery, store management, inventory management, marketing and sales. Advertisement Industry: SI helps Advertisement and PR agency in order to find potential location, to install billboard so that it gets maximum views. Healthcare: To identifying those locations, which are more prone to a certain disease, SI provides valuable inputs to the health officials to make policy and administrative decisions to control epidemic diseases. Airports and airlines: Air traffic control use SI to track flight operations with greater accuracy and efficiency. SI helps airlines to reroute flight path in case of an emergency. It also helps in optimizing fuel and staff cost.

Insurance Company: Climate is not under anyone’s control but policies are. Drought and hailstorm have become a common phenomenon since last few decades. Drought and hailstorm contribute to large-scale crop damages. Crop insurance has gained popularity due to drought and hailstorm. SI helps insurance company to predict in advance about future climate behaviors for a particular location and helps them in making crop insurance policy and promotion as well. Humans think visually, therefore spatially. Due to visual decoding, comparison of data and invaluable business insights, SI has already made inroads across various enterprises. With many emerging technologies like crowdsourcing, human geography and visual analytics, dominance of Spatial Intelligence will only grow further.

Government agencies: Not only private companies but many government agencies are also using SI. Defense agencies, town planning department or public distribution system all are using SI for better administration and eﬃcient operations.

February 2018

DOCUMENT

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Solution Providers 2018

ICM Document Solutions: Simple, Secure, and Affordable Business Automation Software

CM Document Solutions began its journey in March 1998 as an imaging company. Its first clients needed to create digital copies of drawings, maps, illustrations, and legacy documents. Almost 30 years later, businesses are still on that journey of going paperless and ICM is still their preferred partner. Of course, the organization has grown significantly in the intervening period and has expanded its services. ICM now provides Document Management and related Professional IT services, while continuing to provide highquality Conversion Services, too. The organization’s primary focus is on business automation software solutions. It helps its U.S. and global customers meet compliance requirements and improve internal efficiency. Both ICM’s software solutions and document scanning services play that role. An Experienced Leader In 1988, John Harrington joined ICM as a founding member. Today, he is not just the CEO but also ICM’s Chief Technology Officer. During his early years at ICM, John focused on

developing many of the processes used to deliver high-quality solutions in document and ﬁlm conversions. Today, he takes a practical, hands-on approach to direct the strategic design of ICM products and services. John is excited to lead ICM and feels that they are uniquely positioned to help businesses achieve productivity and level of service goals through document capture, content management, process automation, selfservice portals, and mobility. He is always spurred by his conviction that solutions should be innovative and user-centric. De-papering the World of Business ICM has positioned itself to “Make Paperless Happen.” It helps businesses remove paper from processes that are traditionally paperdriven. This results in increased proﬁt and productivity, and better customer service as well as improved employee morale and attitude. Business automation also helps ICM customers outshine their competition. When the organization engages with a customer, it draws upon decades of

experience. ICM’s holistic approach addresses all aspects of customers’ document management needs. Each business is unique, but by now there isn’t much ICM hasn’t had to understand and solve for their customers. ICM’s customers often begin with digitizing existing paper documents. The document conversion services take place at ICM’s state-of-the-art 17,000 sq. foot facility. ICM staﬀ can provide day forward scanning services if needed, or provide scanning tools if customers want to perform the process in-house. A digital document management system becomes the repository of content. This provides centralized, web-based storage, retrieval, and retention management. Viewcenter is ICM’s ﬂagship Document Management System. Viewcenter enables businesses to manage all forms of data and documents. The hosted Viewcenter platform is scalable and highly dependable. It provides a consistent user experience, as well as prompt collaboration and communication features.

February 2018

Our solutions combine our business expertise, service offerings and software solutions to address the challenges facing our customers.

John Harrington CEO & Chief Technology Ofﬁcer

Businesses can enforce information governance because security is available at the document level. Varying levels of retention compliance can be conﬁgured by individual departments. Viewcenter also oﬀers an Electronic Forms module that enables forms to be published on-line and accessed from any computer, tablet or mobile device. Once submitted the form data can be rendered into an electronic document and stored directly into Viewcenter for review and any further processing.

The agency types include industrial commissions, departments of insurance, land departments and public safety. ICM continues as an approved vendor to provide document management services to State and local government. This includes document management software, web portal software and related professional IT services. ICM also continues as an approved vendor to provide document and ﬁlm scanning services. ICM Knows its Audience

Helping Customers with Their Paper-Intensive Processes ICM’s business process outsourcing group has recently seen significant growth. It combines advanced document capture tools and processes with well-trained staff who perform all tasks associated with its customers’ paper-intensive processes across their start to finish lifecycle. ICM has recently entered into a partnership with Salesforce, giving Salesforce customers access to even more options. Content repositories and document capture tools can now be part of a Salesforce implementation. ICM has supported State technology initiatives for over 19 years. It has successfully provided complete document management services and business automation solutions to more than 35 State agencies since 1998.

February 2018

Before developing Viewcenter, ICM was a document scanning and conversion company. The organization learned and understood its customers’ need to store, retrieve and use documents of all types before it wrote its ﬁrst line of code. When developing Viewcenter, a set of core design goals were set. These goals focus on the end-user experience. ICM’s products are easy to use, intuitive and robust. This ensures faster and smoother user adoption and increased acceptance by their customers’ end-users. Much of ICM’s product roadmap is the result of user feedback. This feedback drives the addition of new functions and features, while existing ones are always candidates for possible reﬁnement.

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Solution Providers 2018

MereSecure : ®

Helping Organizations Exchange Information Securely

ereSecure® provides secure products and services to companies involved in third-party vendor management and risk management due diligence. Its XMS software tool is designed to keep track of information between clients, customers, consultants, pre-sales contacts, vendors and suppliers. XMS helps users manage communications with any external entity efficiently through centralized data, system notifications, statistics dashboards, workflows and advanced search options. In addition, XMS can be used to transfer documents, spreadsheets, and forms to any external participant via invitation. The Veteran Leader Markus Schmucki is the Founder, CEO & President at MereSecure® Inc. Prior to MereSecure®, Markus spent fifteen years as the co-founder of a company working with Fortune 100 financial companies. He has also served as VP Engineering, VP Product Development, VP Operations and Professional Services, as well as in the capacity of Chief Information Security Officer.

Markus has experience in software engineering design, database design and in various information technology roles. At MereSecure®, Markus applies this background and experience directly when making decisions on product design, technology and infrastructure. His overall strategy for the company is to build pragmatic solutions that minimize cost and reduce overall risk. Dependence on third-parties requires discipline in knowing what exposure a company has and what tools could be implemented to manage that known risk. MereSecure®’s XMS product can immediately help by making it easier and more eﬃcient for questionnaires or forms to be presented and documents to be collected from third parties. Additionally, Markus volunteers at non-proﬁts, helping them with technology decisions. He has a Bachelor of Science degree in Aerospace Engineering with a focus on “Aviation Design” from San Jose State University. He has resided in the Bay area of California for more than 28 years.

Agile Product Development MereSecure® operates with an Agile Product Development methodology. This means identifying features to add or enhance and then delivering them in incremental updates. The organization emphasizes on listening to feedback to drive improvements and then implement them on a universal scale. In this way, MereSecure® is always innovating and improving for the benefit of its customers. MereSecure® is focused on marketing XMS and expanding into different industries. The organization believes the XMS portal platform is versatile enough to be widely beneficial to a range of sectors. It is committed to creating an Information Security scenario where individuals do not have to rely on email attachment filesize limit, old technology FTP/SFTP solutions or limitations with any file repositories. Establishing Excellence XMS was built from the ground-up, using mockup screens in Balsamiq, leveraging third party prototyping tools like Invision (App) and working with a user experience (UX) February 2018

We believe XMS is a platform that can help you in many areas of forms and document management with external contacts. XMS can help with minimal setup with a highly scalable information delivery portal system.

Markus Schmucki Founder, CEO & President

developers/artists to set guidelines and templates. Things like layout, button sizes and fonts were designed with an emphasis on consistency. Before MereSecure®’s software launch, the company collected feedback and implemented additional improvements. In some cases, entire features like file custom fields were delivered over a series of 2-week sprints. To make sure that the corporate website matched up with the XMS by MereSecure® product released, MereSecure® completely redesigned the site and created specific product features and tailored industry nomenclature for its application. Groundbreaking Products The eXchange Management System helps organizations share documents and forms between any number of external participants. Spreadsheets, questionnaire feedback forms and certification documents can easily be collected from, or distributed to, an outside audience. XMS distinguishes itself from other file sharing platforms in several ways. It ensures that anyone externally invited cannot see another invitee’s uploaded documents, nor see who else has been invited.

(blind carbon copy) feature but without using email to transport attachments back and forth. XMS can also track third-party forms implemented under one exhibit. An exhibit is a user-created container of files and forms. If the user is monitoring a vendor, then they could use XMS to collect all the third and fourth party due diligence information for everyone invited to that exhibit. One can also post files and ask for others. Users can even restrict access and see when a document was downloaded, uploaded and by whom. If a client is a SaaS company, third party or fourth party organization, or an individual, then they could use XMS to respond to requests from clients and customers to provide documentation to satisfy vendor compliance. Also, if the client is a broker, attorney, tax agent, accountant or any professional, then they could use XMS to send forms to their clients to fill out and ask them to respond with the needed documentation. XMS by MereSecure® can help organizations combine collection of information, workflow, file storage with a secure access portal.

This combination makes vendor management of outside documentation much simpler. It is like a modern bcc February 2018

TECHNOLOGY INNOVATION: An Indispensable Factor in Business

e used to say that the storytelling business is all about the people. Talents from different fields – writing, producing, editing, the list goes on – come together to craft amazing video content that go on to inform, inspire and entertain people through their television sets. These days, technological innovation plays a huge role in not only democratizing the filmmaking process; making it more affordable to tell stories at a professional quality. It is also transforming what kind of stories we tell, where people can get it and how they consume it. And it’s not just about the television anymore, it’s the second screen, wait no, it’s also the virtual screen. Technology is reshaping the very face and fate of the content business and those who can grasp its true potential early and make the brave leap forward, could reap the rewards. The factors are simply too compelling to ignore. In the following paragraphs, I hope to give you a snapshot of how embracing the convergence of storytelling and technology, changed our business dramatically. Jocelyn and I set up Beach House Pictures 12 years ago to create content that we are passionate about. Sure, it was also important that there was a gap in the Asian marketplace for great international quality programs, and that Singapore supported the media in a myriad of ways, but from the very beginning, it has always been about the storytelling. We learned quickly that running the company is like running a marathon. You keep one eye on the future,

Jocelyn Li le Managing Director

while you build on what you’ve got. So, while we were a two-man team moving our own furniture, we kept investing in diversification and scaling up. We learnt to remain steadfast to our vision (great stories, globally), but to stay flexible to adapt. Good thing too, because in the last 12 years, technology threw us curveball after curveball. Within the first two years, a co-production for Discovery Channel called Man Made Marvels challenged us to upgrade from Standard Definition (SD) program deliveries to High Definition (HD) deliveries, to keep up with international benchmarks. For a small outfit with limited resources, it was a tough learning curve. You can either turn it into an opportunity to grow. Or fail and be viewed as inadequate to compete with the rest of the world. The choice was simple. That transition paved the way for our next technological leap – 3D filmmaking. Not too long ago, the world was going ga-ga over Avatar and the latest 3D TV sets. Manufacturers saw an opportunity to make a lot of money, but making the content that would keep people glued to the device was no easy task. The main problem was making it fast enough, good enough, affordable enough, and at volume. We couldn’t compete with the larger companies throwing millions at mega-productions, but we could develop cost effective methods of filming 3D that achieved a documentary aesthetic (most 3D footage were slaves to a tripod, we made ours handheld) and passed QC at the highest levels. More importantly, they had to be good stories. We made over 15 hours of content in just two years, which was a great measure of success. However, 3D TV eventually faded away due to a lack of demand, with another video format rising through the ranks – February 2018

Expert’s Opinion

Donovan Chan Crea ve Director Beach House Pictures

About the Author: Donovan is a founding partner of Beach House Pictures and spearheads strategy and content development. He also executive produces, writes and directs many of the company’s international productions, and is overseeing BHP’s expansion into online content with the integration of new technologies. One of Asia’s most experienced factual lmmakers, Donovan has worked on award winning shows including Lonely Planet Six Degrees for TLC (Best Entertainment & Best Editing – Asian TV Awards) and Megastructures: Singapore’s Vegas for Nat Geo International (Silver World Medal – New York Festivals).

February 2018

Ultra-High Definition (UHD), commonly known as 4K. Within a space of a few years, we had to innovate again to stay ahead of the curve. By this point, we had grown as a company from a two to twenty-man team. We had a growing business to feed, yet we could not ignore the opportunities of UHD. A lot of effort and time was put into multi-tasking in both growth areas. Culminating in successful early UHD deliveries to Nat Geo Wild (Otter Town) and Channel News Asia (Aerial India). With Otter Town getting the nod as finalists at the 2017 New York Festivals for Best Nature & Wildlife and Best Sound Design. As UHD looks set for explosive growth, another exciting new area of story-tech convergence came to our attention. And the timing was too good to ignore. By this time, we were a 70-man company with more resources to invest in the potential new revenue stream - Virtual Reality. We believe that the ‘experiential’ content have come and gone and that VR (especially 360 video) need to be enhanced by great storytelling and directed towards definitive user groups, like education. BHP soon became the first company that the Ministry of Education allowed to pilot VR in Singapore schools and, in addition to the MOE we also worked with Samsung for hardware. This single experience has led to even more opportunities, which could fundamentally change our business yet again. You could say that the moral of the story, is to well, stick to telling a great story, your story, while embracing change. Less simply put, never ignore how seemingly divergent ideas could converge to transform your business. We live in a rapidly evolving status quo. And while it can be very scary, it is also full of hope.

February 2018

DOCUMENT

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10 MANAGEMENT

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Solution Providers 2018

Noggle: Don’t Just Discover and Retrieve Your Data with Cloud, Advance it

ffice desks are best known for onboard, unorganized, pending work files piled one over the other. Technological advancements like computer storages, internet based cloud storages have facilitated various industries with the clean and unflappable desks. It is true that computer based storage platforms assisted with a fleetness in sortation of office files, but there is still an identifiable room in simplified organization and recovering of the same. When documents are spread across hard drives, network folders, or even on a colleague’s computer, searching for the file one needs can turn out to be a real headache. However, cloud based storages can hoard voluminous data but is rather insignificant in terms of organizing and discovering the files. Thus, it’s essential to treasure a unique storage platform that can accord with superior organizational and researching abilities. Noggle is one such document management solution which delivers a less time-consuming and more productive approach in files and document organizing. The knowledge management solution empowers anytime working. An increasingly varied approach to working, companies’ requires digital document management software that

can provide obligatory knowledge in a matter of minutes. Noggle promptly advances any document, anywhere in the cloud by searching documents and perceiving related knowledge, and insights about the scattered local document locations. Unify and Simplify Data without Stressing Re-organization Noggle unifies search results across desktop locations, network file servers, and cloud storage locations. Individuals can preview their information from anywhere, regardless of its storage location. It particularly supports popular solutions like OneDrive, Dropbox, Google Drive, SharePoint and more, and provides adaptable data. Companies or public individuals are expected to upload their file anywhere in the cloud; the cognitive feature of Noggle finds and clusters the document automatically as per the content and its usability. Noggle simply detects the subject of the document and creates automatic virtual folders of the files (“KnowledgeMaps”), with related subjective content. The platform offers an automated knowledge library and journals (Patents, TED Talks, IEEE, and Springer) which display typographic contents.

Present research studies shows that executives spend a statistical average of 6 weeks per year searching for lost documents. This extravagance of work burns them out and turnover becomes a real risk. The company has created a secure peer network that syncs and indexes disparate location. It allows employees and teams to find and share related document libraries, and search and share new depths of content for the digital age. The simple but significant features, and truly connected culture help associates painlessly connect with the inspiring ways of working. Noggle positions information retrieval upside-down and provides deep and profitable insights about correlated knowledge by recommending similar content in internal and external knowledge libraries. For e.g. if an individual upload a project file on a storage location which is linked with Noggle, and tries to find it after a while, Noggle will deliver a concern file as well as the analogous projects and content also. As it organizes file storage structures and place document in appropriate department, it accounts for a hassle free platform for document organizations. The organization further accelerates associates action plans in real time.

Managing Director

February 2018

We are the knowledge library for the digital age. Stop Searching. Start Knowing. Get Insights. Lars Von Thienen Founder & CEO

The Cognizance of a CEO that Facilitated with a Wow Solution An honorary commercial judge, Lars Von Thienen is the CEO and Founder of Noggle. He is an industrial engineer and business management alumnus of NORDAKADEMIE, University of Applied Sciences. During the experiential times he worked as a scientist, engineer and as a business consultant. His insight on the impacts of the sharing-economy and the gig-economy, and about the need to access distributed knowledge quickly has improved work abilities of many emerging German companies. The resourceful knowledge of Lars rewarded him as a leader of business transformation projects in international blue-chip German DAX companies. Lars envisioned about providing an easier and eﬃcient way of document organization, and his audacity further catered in the formation of Noggle. Initial Struggle for Peer-to-Peer Document Management Solutions Lars mentions that “Every person I am presenting Noggle is saying ‘wow’. However, the company in he or she is working still “ticks” within centralistic storage document solutions.” The peer-to-peer based knowledge and document management solution has the power to transform the infrastructure, but concern’s interest towards conventional model has been the major challenge for Noggle. It is a hard process to turn the document management industry upside down. Most business methods and software continues to be built around the concept of February 2018

centralized, top-down management. Thus, the solution is very effective for large-scale corporation’s system approaches as it initiates a globally connected document management silos. Lars believes that the solution is exceptional in the market and will drive the industrial growth in the near future. Abridging Progressions of Imminent Solutions Noggle is principally focusing on inventing generous cognitive features. The features can index private photos and pictures - and Noggle calls it “Cognitive Photo Intelligence.” Noggle will auto-detect objects and people with gender and age to retrieve this information via textual search later. It even abridges similar contextual photographs which can advance the compliance of storage. Another futuristic product of the company is the knowledge (Ro)bot of the Noggle which has been filled with many imminent features. The (Ro)bot is a personal knowledge assistant which can automatically digest the essential knowledge the owner needs day-to-day. It utilizes current work history, emails, and calendar appointments details to leverage the workability. The product is capable of retrieving and calendaring patrons’ data, and boost daily knowledge briefing. Noggle aims to ramp-up such innovations and simplify the industry with its unifying abilities.

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Solution Providers 2018

PALAXO : Innovating the Future of Paperless Initiatives

aper documents and filing cabinets have long been used to organize information in offices, but that does not mean they are the ideal solution. Offices worldwide have been transitioning from physical to Electronic Document Management systems for many years and nowadays businesses begin to recognize the immense potential client facing paperless interactions and online fulfillment scenarios for savings in costs and resources. However, going paperless cannot happen overnight; it is a process that takes time and effort, and many business owners are overwhelmed by the prospect of making this switch. As intimidating as the concept may be, switching to paperless information management systems is crucial for any business that wants to be competitive in the modern world. The demand for Digital Transaction Management (DTM) apps and services is increasing exponentially as more companies recognize its ability to offer convenience of access and control over critical business data while powering a paperless world. DTM empowers businesses and workers to streamline internal and

external document-centric business processes and to be on the same page of the workflow. The proliferation of advanced technologies has further simplified the paperless management scenario by digitally managing the flow and content processing of documents. This reduces the amount of time, money and hassle wasted in searching for files and processing them manually. PALAXO, the company behind the CIRCULARO™ Platform, caters to this need. It enables organizations of every size to exploit the potential of paperless initiatives without the complexities of a traditional ECM solution. From its inception, PALAXO has strived to bridge the gap between the great user experience of personal apps and the complexity of enterprise applications that virtually prohibit agility, innovation and true business responsiveness. The company strongly believes that paperless initiatives bring speed, agility, simplicity and security to business communications. PALAXO is represented by a group of companies focusing on innovative solutions and Managing Directormainly in the fields of services

Information Management, Security and Analysis. They rely on their own research and development center to anticipate and follow the latest trends, and to build highly-optimized and fully-integrated turnkey solutions. Based in the Czech Republic, PALAXO is currently expanding its cloud-based and managed hosting oﬀerings. They have designed their platform to be highly scalable, NoSQL-based and Big Data ready, and are now leveraging the myriad advantages bestowed by these options. Moreover, the company provides consulting, on-premises delivery, and managed services. They deliver their products and services either directly or through dedicated partners to government institutions and leading organizations. A CEO with Extensive Experience With over 15 years of experience in the ICT business, Josef Neumann shoulders the responsibilities of PALAXO International as its CEO. Initially starting his career as a software developer and technical consultant, Josef worked his way across various multinational companies in CEE region. February 2018

As an independent solution provider backed by our own R&D center, we are following the latest trends to design and build future proof solutions and to provide unbiased recommendations. Josef Neumann CEO

Josef actively participates in many international projects playing differing roles, especially related to business and management consultancy, to help bridge the gap between challenging business needs and emerging technologies and solutions. This breadth of experience helped him understand the potential of many great technologies and how they can be effectively applied to match the needs of the key stakeholders and improve the bottom line of their business. The Ph.D holder in Applied Informatics has spent the last 5 years of his professional career developing projects in Dubai and is working closely with R&D teams in Europe to build the next generation Digital Transformation Platform, with a goal to bring simple, smart and innovative paperless solutions to the market. State-of-the-art Offerings PALAXO is the company behind the CIRCULARO™ platform. Most of their services are related to paperless innovations of the “last mile”. Typically, they work with different On-boarding applications and services, eCorrespondence Management solutions, e-Signing, web-based digitizationof paper documents in different locations. They cover the whole interaction lifecycle of this last mile from web and mobile forms, document collections, approvals, PDF templates and electronic signing, web scanning, and mobile capture etc.

February 2018

PALAXO’s unique advantage is that they can provide both fully-managed hosted solutions and on-premises deployments as required. Business users are glad to see that, in most cases, they are able to deploy the whole solution to their website without any difficulties in integration with their existing IT systems. Given the current technological landscape and business trends, PALAXO is focusing primarily on integrating smart micro-services into their platform. This will leverage the latest developments in machine learning and natural language processing, thus maintaining the simplicity and efficiency of paperless processing. “Users should get a lot more help, guidance and overall insight where content processing is concerned and we would not be able to do that without artificial intelligence,” mentions Josef Neumann. Future Endeavors PALAXO is currently working on how to effectively adopt the tremendous potential of Blockchain technology into next generation e-signing, secured audit trails, secured document sharing, and source content tracking etc. Working on several proof-of-concepts, PALAXO is assessing the potential of different approaches.

Should Innovation be Customer-driven?

f Henry Ford had questioned people what they wanted, would they really have said ‘faster horses’?

In the realms of business and innovation, Henry Ford was one of the world’s greatest innovators and a quotable aristocrat. Perhaps the most famous quote credited to Ford goes: “If I had asked people what they wanted, they would have said faster horses.” But there are no such real evidences which could prove that Ford ever stated this, but words applied to him still portray that true innovation is done without customer input. Though one of the most successful capitalists in American

February 2018

Costomer ‘N’ovation

history had said it, it wouldn’t make the proverb any more appropriate. In fact, there is a possibility, that customers might have told Ford exactly what they wanted — explicitly, a faster mode of transportation. They might not have talked about the need for a combustion engine, but that’s the part of art and science of understanding customer feedback. The customers do not always know the form factors that are available to them, and that’s exactly where your opportunity lies to innovate and cash out your innovation as a businessman. Clients often understand their problems and communicate enough information that you can use to grow your business. Here are some insights on how to get optimized customer feedback. Enquire Thoroughly

always ask questions around their problem statement and then bridge the gap with your talent and innovation. Statistical Analysis of Numbers and Behaviors A trick to get more reliable feedback indicators is to study the numbers and behavior pattern of the client. If your clients keep saying they love a product in green, but instead, each time they intent to buy blue, then always stick with blue. Study your data and behaviors persistently to make sure that the customers’ words match their actions. Distinguish between Destructive Critics and Constructive Critics While it’s vital to consider all the feedback, including the one from online critics and also customer services, you need to explore more into who is giving that feedback. For example, if you are receiving posts about a problem, take a deep dig into it and ﬁnd out if it’s a real problem. If it doesn’t exist, disregard it.

Most of the times, customers know what they want but are unable to articulate it properly. So, you have to ask precise questions that would allow you to collect perceptions to be used for your innovation. Studies show that giving a client too many choices often nets you poor and disorganized feedback, but it’s also important to give them the opportunity to bring up something that you haven’t anticipated.

The same insight goes for wants. A handful of individuals may go whiny wheels for a personal want, but that doesn’t signify that the broader base of clienteles wants the same, so do more research.

You should also ask about their personal or business problems. Never ask feature-based questions, if you are selling and innovating with technology for small businesses. Because, they aren’t thinking about technology features, they are more focused on making money and saving time. So,

Also, keep a check on minions. These are the same group of gofers that keep probing for something or complaining together. If such a thing is happening, they might be just a co-dependent group of trolls you need not worry about. If you are observing diﬀerent patrons giving concerned response and

February 2018

inputs around the same issues, that would be considered more reliable than many posts or inquiries from the same group of people. The exception to this could be when the group is well-thought-out influential among your customer base. It’s always beneficial to solicit your feedback through private surveys instead of public ones so the vocal minority doesn’t sway your community. Always Segregate the Relevant Group To get a broader scope of responses and valuable feedbacks, reach out to your best existing and desired target customers. If you aren’t sure what and how your customers think, select an evocative number of people and ask them. Surprisingly, customers are more likely to provide you feedbacks if you actually ask them. But, first assure that they are true buyers of your product — if the responders aren’t going to buy your product, their responses would neither help you nor them. Conclusively, innovation could be customer driven most of the times, but we need to play safe and keep our visions clear. Bag in all the constructive criticism since without criticism there’s no success and innovation.

The

Phase of Document Management Soutions S

ince the inception of cloud strategies, that brought the ability to store and access data at anywhere, and any time, the concepts such as Time Management gained a high value, Resource Allocation & Relocation became feasible and the overall market value of the practitioner organizations increased tremendously.

Among-st various provisions of the high technology innovation of our age, we can identify the thronging arm of Document Management. In the past, we all know how hectic the management of numerous data that are disseminated on daily basis can be. Many organizations always loose valuable data, just because they were written on a paper. Papers can easily burn in ďŹ re, metals can rust, but the codes that make up cloud and digital peripherals of document management are eternity.

February 2018

Tech Trends

The secret behind the growth of the document management organizations of our age is the ability to incorporate digital strategies. This includes the relocation of organizational and clients data to the cloud, and providing high-sense security for the same. There are 3 key factors that will facilitate the innovation of Digital Document Management: Considering the increasing rate of investment that is ﬂowing into the Document management industry, and the over-all return that is expected to surface in the near future, the organizations whose major responsibility to help the masses to manage their data are expected to be regularly innovative, they should always implement new ideas and also integrate strategic methods to fortify the thoughts of their clients and the corporate world with surety of capability. 1. Demand Response and User Friendly Technologies: To avoid staying miles behind in the competitive market such as we have today, organizations must as a matter of fact shift from paper to digital. They should change their management strategies to incorporate everything technically possible. If you are in healthcare, then you must implement the EMR / EHR concepts. You must help your patients to access their health-related data ondemand. Cloud integration is a term that must be keenly available to the every nook and cranny of your organization. When you have done the needed of migrate from paper based to cloud and digital mediums, then you should ensure that the accessibility of your valuables is easy and friendly. It is important to watch the improvement of your organizational provisions while incorporating the digital tendencies so that every angle of your organization will grow unanimously. 2. Merge Strategies, Partner and Collaborate When Needed: It is much appreciated that your organization can handle the requirements to manage numerous data at a go, but if February 2018

you would like to experience a higher speed and possible feasibility in your migration and data management, you might want to involve some other organizations who are experts in this process. Digital strategy is not just about technologies, but also the ability to think fast and implement effective ideas when necessary. This validates the need to involve the creative strategies that may come from your internal employees. Teach them how to corporate better at work, so that the response rate to the clients will also improve. Digital Document Management is on the virtual platform, but there are people who regulate the requirements of the organic users. So encourage an environment that will ease their workflow. 3. High Security and Customer-Focused Innovation If you have the technology, infrastructure and storage space, but there is no one that is ready to pay for your services, what will you do? Making your provisions to be customer-focused will enable your organization to reach higher goals that they may have set. While you are expected to make your storage solutions to be much affordable, easily accessible, and socially engaging, the need for high security and surety is also rising to the peak. Digital document management strategy incorporates more of easy communication, and on-demand response to disaster and that is the reason, the new age approach to this provision will continue to lead the industry. Competition in this industry is obvious, but your model of approach and business presentation can make the difference. You do need to implement the unknown, but considerable integration of the tested and trusted principles of digital strategies can do the miracle. The above listed areas of concentration, if effectively considered, will steer your organization via a lucrative route in document management concern. Take action while the time abounds.

DOCUMENT

The

10 MANAGEMENT

Best Performing

Solution Providers 2018

StepShot: Simplied Manual Creation

About the Trailblazer Sasha Reminnyi, Founder & CEO at StepShot is a great example of a good team leader.

The company was founded in 2009 as a short, one-person project. Hard work and a huge team effort shaped StepShot into a fully-fledged company that simplifies the IT documentation process through effective, real-life solutions.

He has an extensive technical background, including 11 years in IT, and knows how to run a business well. Sasha understands that harmonious teamwork is key to real accomplishments. He focuses on motivating his employees, providing a comfortable micro-climate, and allowing maximum personal autonomy for self-development and working at the most convenient pace.

tepShot is a simple yet powerful software for creating online documentation. It simpliﬁes the process and ﬁlls a role previously only possible with the help of Subject Matter Experts (SMEs).

The company was oﬃcially established in February 2016 with its headquarters in Tallinn, Estonia. ‘Startup Wise Guys’, the leading B2B tech accelerator in Europe, cemented the project and StepShot has now grown to serve over 5000 customers globally. The company witnessed extraordinary progress in 2017. The team expanded multiple times, uniting diﬀerent but equally motivated personalities around one idea—creating a unique solution for employee onboarding and productivity. It also released a new product, StepShot Guides, and launched it as a deal on AppSumo. The launch was a commercial success and received dozens of inspiring reviews. Now, the company is planning to roll out a new version of the product called StepShot Guides PRO, an upgraded all-in-one documentation solution.

As is the case with most startup founders, Sasha has been involved with almost every department of the company. This requires constant learning and that suits Sasha’s agile approach very well. The team operates on a ‘Best practices’ principle: do research, compare different options, create an experiment, implement if it proves to be successful, and then analyze the results. The team agrees unanimously, “Fun but true, many candidates opt to join the team because of their first impressions speaking with the founders rather than the job offer itself. Several AppSumo customers also revealed that they decided to give StepShot Guides a try because Sasha’s openness and honesty impressed them.”

A combination of revolutionary ideas, team spirit, and Sasha’s leader’s mindset together with constant support of his co-founders COO Olga Reminna and Technical Lead Denys Korobeinikov ensures StepShot’s progress. Popular Range of Products StepShot Manuals is an eﬃcient manual-creation software used for technical documentation by IT support experts, application managers, training specialists, HR departments, and consultants. It is primarily intended to serve large enterprises that lack the time to document internal standard operating procedures for home-grown software or integrated enterprise solutions such as CRMs and ERP systems. StepShot Guides is a tool that relies on the same idea of automating the process of capturing and transferring knowledge but is designed to be used by a wider target group - business people, bloggers, one-person companies, digital marketers, small business owners, and software developers. What unites them is a desire to limit time squandered in explaining standard procedures and workﬂows. StepShot Guides is often used for employee onboarding, software onboarding, creating lead magnets, team communication, and delegating tasks. February 2018

StepShot’s automatic process capturing feature allows to shorten documentation delivery by as much as 80%! Simplicity, user-friendly interface, and hassle-free design make it so easy to use. Sasha Reminnyi Founder & CEO

From StepShot Guides to StepShot Guides PRO Currently, the team is working simultaneously in two directions - on constantly enhancing StepShot Guides through software updates, and on developing StepShot Guides PRO, a new version of the product. This version will include several highly-anticipated features such as an inbuilt process diagram editor, extended annotation possibilities, and the ability to publish a guide in DOC, HTML, and video formats. It will become a unique all-in-one tool instead of the conventional combination of several apps. Preparation started long before actual development with indepth customer research. It is another best practice lesson the team can share: conducting surveys and personally interviewing software users helps to establish long-lasting trust and decide on features to be implemented to really match users’ needs. Ethics that Surpass Policies StepShot’s team always discusses new ideas and tests them internally. It is only after internal approval that the developers move forward. If something still doesn’t work as it should or if customers don’t like the outcome, the team does not hesitate to invest more time in market research and client feedback to develop the right product.

people who need to delegate. Their common need is to quickly capture and effectively transfer knowledge. This is where StepShot performs miracles. The team was surprised to discover that the StepShot use cases are mostly related to either external (customer) or internal (employee) communication and onboarding. Now, they focus on how to make this communication even more productive regardless of the user’s occupation, industry or scale of business. A Stunning Experience When asked about the most memorable experience so far, the StepShot Team immediately talks about Atlassian. One of our favorite experiences are connected with Atlassian. These guys were very open for external software vendors to join their ecosystem. After we presented our product, we were offered a slot for promising products at the Atlassian Summit to be held a few weeks later. And that’s still not the end of the story! During the demonstration, a man sitting in the first row screamed: “Shut up and take my money!” Who would have known that this guy was leading the IT Department at a giant US retail chain? A few months later, his company became our customer.”

StepShot’s audience is quite diverse - depending on the product, customers vary from training specialists, IT consultants, and application managers to small business owners, digital marketers and software trainers - basically February 2018