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www.insightssuccess.in MAY 2018
Tech Talk Improving Cargo & Courier Services by Adapting Technology
Logistics Talk
The
10 Most
Trusted Corporate
Courier
&
Cargo
Companies
History and Advancement of Logistics
Editor’s Pick The Role of Transportation in Service Quality
Anil Khanna Managing Director
Blue Dart A Pioneer in the Express Logistics Industry
Editorial
T
he courier industry has come a long way. Since the days of delivering mails by horseback to current date when drone delivers a package, the courier industry seems to have through a revolution. The industry is currently being led by expert carriers and numerous resellers with comprehensive networks spanning all over the globe. The evolution of transport has meant that parcels can now be sent across the globe in a short span of just one day time. Development in the technology and internet has opened up international parcel delivery to everyone and has fueled vast improvements to the services offered by the biggest players in the industry. With recent popularization of the online marketing trend and coming up of E-commerce, Logistics has also gained momentum. In the past few years, we have seen multiple evolutions in the field of logistics. The Unmanned Aerial Vehicles (UAVs) or drones are being employed in the logistics industry to make the shipping more hassle-free, convenient and quick.
Evolving Technology, Revolutionizing Courier and Cargo Industry
While same-day shipment to almost any location in the world is an exciting possibility that requires a vast regulatory network to be established before it’s practically viable. Drones are being used to deliver raw materials from mining sites to processors; cameraequipped drones are being used for surveillance in company warehouses. Over the next five years, the use of drones for inspection, delivery, surveillance and basic tasks is expected to explode. The demand of receiving products and packages by customers, within a day or two is now quite natural. Therefore, the role of courier service companies is quite essential for smooth functioning of the businesses. No matter how quickly one can manufacture a product, if it is not delivering in the right time, rest of the efforts will go into waste. Courier companies values to its customers as they are providing the online tracking facilities so that the package does not reach in the wrong hands. They also facilitate identification codes so that the customers stay assured that the product would safely reach the target destination. The safety actions from courier companies ensure that the parcel would be delivered to the right person. Courier service representative would ask for the contact details of the recipients from the sender to ensure that the product does not reach the wrong destination or gets delayed unnecessarily. Businesses all over the globe are taking advantages from price discounts offered by various renowned companies. This enables the corporations to cut down their overall cost of the product, and offer customers their product in a much reduced price as compared to the other industry players.
Shweta Priyadarshini Shweta Priyadarshini
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Editor-in-Chief Pooja M. Bansal Senior Editor Shraddha Deshpande Managing Editor Rajarshi Chatterjee Executive Editor Shweta Priyadarshini Contributors Bhavithiran Murugan Bhushan Ghate Art & Design Director Amol Kamble Co-designer Shweta Shinde Picture Editor Alex Noel Art Editor Priyanka, Sapana Visualiser Rahul Business Development Manager Akansha Garewal Marketing Manager Dhruv Apte Business Development Executives Rutuja, Divya, Meera Research Analyst David Circulation Manager Vivek Database Management Prashant Chevale Technology Consultant Swapnil Patil sales@insightssuccess.com
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CONTENTS
Cover Story 8
INTERVIEW WITH INSIGHTS SUCCESS
Blue Dart: A Pioneer in the Express Logistics Industry
24 EVEN CARGO: Leading Logistics Service provider driven by a team of female delivery personnel at its Forefront
ARTICLES Tech Talk
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Gati: Pioneered Indian Express Cargo Industry
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Improving Cargo & Courier Services by Adapting Technology
Logistics Talk
Magnum:
History and Advancement of Logistics
A Global Investor Integrating Value and Excellence in the Logistics Sector
Smart Concern
22 28
Drones—Compact
30 34
and Adaptable for Courier Services
Sevenseas Global Express Logistics: Editor’s Pick
Moving Ahead with Unstoppable Zeal
42
The Role of Transportation in Service Quality
40
Exclusive
TCIEXPRESS:
Redefining Express Services and Excelling in Speed and Professionalism
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Courier and Cargo Companies Making the World Even Smaller!
Corporate Cargo and Courier Services Providing Unmatched and Unique Offerings to its Customers across the World
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he growing demand of courier services, automation, new technologies and increasing use of electronic means, is considered the as most significant change driver in the courier services sector. Taking into consideration the above-mentioned changes, new courier services are constantly being developed both internationally and nationally. Courier service activities should be arranged in the way for better control of costs and quality of service. The contemporary courier operators have to transform their services to meet changing customer needs - growing parcel market and e-commerce. The courier services market is being challenged by new customer habits and has had to adapt new technologies. Insights Success Magazine, we have introduced The 10 Most Trusted Corporate Courier and Cargo Companies, in order to assist businesses to choose their right Courier and Cargo Companies. Assessing the scenario in versatile perceptions our magazine has brought into light the companies, who have flaunted some excellent Courier Services. This examined list will lessen the search of organizations to have perfect availability of Courier and Cargo services for them. In this issue, we have specially featured Blue Dart as Cover Story. They are the undisputed leader in the express logistics industry in India and are known for its Exceptional Products and Services, Quality, Consistency, Reliability, Superior Reach, Fastest Transit Times, Passionate People, Customer Centricity, Strong Corporate Governance and Sustainability. Apart from this, we have chosen Gati Kintetsu Private Limited, has an extensive range of service offerings such as Express Distribution, Warehousing Solutions, M-VATS (Bulk Load, Point to Point), Cold Chain Solution, E-commerce Logistics, Fulfilment Services, Freight Forwarding, and Trading Solutions. TCI EXPRESS LTD which is a leading doorto-door express distribution specialist providing unmatched and unique offerings to its customers across air, road and rail with the widest branch network. Sevenseas Global Express Logistics Private Limited is an international logistics service provider of the highest reputation. It covers the whole gamut of services including Air and Ocean Forwarding, Inland Transportation, Warehousing & Distribution, and Customs Clearance. Magnum Cargo Pvt. Ltd which is recognized as an International Freight Management Company by rendering quality and time bound services by understanding its customer needs and maintaining customer relationship. We have also encompassed The Professional Couriers is a reliable logistic partner, that delivers value-added services and provides customers with a cutting edge solution over the completion and add a new dimension to their business, Delex Cargo India Private Limited that provides well developed and often customized, innovative, best-value and technology laced, logistics solutions and services to the Indian Industry, Airwings Courier Express India Pvt Ltd aims to provide a one stop shop for all your express delivery needs while maintaining the highest standards of service at all times, World Courier (India) Private Limited designs and executes world-class logistics processes that mitigates risk, maximizes the return on R&D investments and advance medicines, and First Flight Couriers Limited is a Indian MNC company dealing with Dox, non dox, surface cargo, Air cargo, International cargo & couriers more than 50 country own offices. Also, we have Interview with Insights Success with Even Cargo which is a social enterprise that aims to be a leading logistics service provider driven by a confident team of female delivery personnel at its forefront. Our in-house editors have come up with some adroitly written articles such as Technologies Transforming the Courier and Logistics Industry and Drones—Compact and Adaptable for Courier Services. So, flip through our magazine and explore interesting insights into the world of Corporate Courier and Cargo Services.
Cover Story
Anil Khanna Managing Director
A Pioneer in the Express Logistics Industry
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Blue Dart has been extremely encouraging and supportive towards upholding social concerns and making an effort towards the be erment of society
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Cover Story
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n the current business scenario, pace is of crucial importance for most industry segments. People are running out of time and the only word that is buzzing around people’s mind is “Busy-ness”. From getting a browsing result to receiving a cargo delivery, people want everything to be immediate. Businesses need logistics services to tune to such requirements for reaching out to the customers within tight timelines, delivering products, spare parts, samples, contracts, letters, etc. The speed of such deliveries is critical for garnering sales across regions, meeting customer expectations and maintaining the business competitiveness. Blue Dart is India’s most innovative and awarded express delivery company. It has a formidable express and logistics network covering more than 35,000 locations and more than 220 countries and territories serviced internationally through DHL. Blue Dart is part of Deutsche Post DHL Group’s Post e-commerce-Parcel (PeP) division.
The Inception of Blue Dart and its Initial Struggles With a vision “To be the best and set the pace in the express air and integrated transportation and distribution industry, with a business and human conscience.”, Blue Dart was formed in November 1983 by three young entrepreneurs, Clyde Cooper, Tushar Jani and Kushroo Dubash with a capital of Rs. 30,000 and 200 square feet of space. It commenced operations with its first few consignments which were urgent letters and a few shipments, sorted for delivery under the staircase of a building.
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We want to establish continuing excellence in delivery capabilities focused on the individual customer
A leader who believes in the Value of Technology and Innovations
In 1993, anticipating the tremendous potential in India, Blue Dart shifted focus from international to domestic services. In 1994, the company went public and launched its multi-modal, premium package delivery service Dart Apex and COSMAT II, an advanced tracking and enterprise resource planning (ERP) system. In the same year, Blue Dart Aviation was incorporated. In 1995, this young company acquired two Boeing 737 aircraft and developed SMART – a cargo reservations system in India. The following year, Blue Dart launched the first jet express airline and received the ISO: 9001 certifications.
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Blue Dart caters to the Express Logistics industry in India for B2B and B2C. It is the largest and most preferred third-party logistics service provider for Banking, Financial Services, and Insurance, E-commerce, Automotive, Life Sciences & Healthcare, Consumer Durables & Electronics and all leading industry segments. Blue Dart has genuinely differentiated itself with world-class state-of-the-art technology to deliver superior services to the customer.
Vice-President. In a very short span, he turned it around to a highly result oriented business in the country. Under his leadership, the Western Region of Blue Dart became the No. 1 region in the country. Before assuming charge for the Western Region, he has also served as the Vice President – Northern Region, again proving to be an astute sales professional & turn-around artist.
Anil Khanna is the Managing Director of Blue Dart and has been a Blue Darter since 1992. He took charge as Managing Director in 2007 and since then, he has led the organization successfully with clear strategic vision; focus on customers with the incisive execution of customercentric value propositions, thereby consolidating Blue Dart’s leadership position in the market-place. The company became debt free within a year of his charge. Before taking on the hot seat as Managing Director, he was instrumental in transforming the Western Region by strengthening its sales systems & structure as the Senior
Two years later, Blue Dart launched domestic charter operations and in 2002, the company entered into a pathbreaking sales alliance with DHL Express. In 2005, the successful relationship with DHL was further cemented with DHL Express (Singapore) Pte Ltd. acquiring 81.03% of the equity capital of Blue Dart Express Limited. Later (in 2012) DHL then reduced its stake to 75% to comply with statutory requirements. Blue Dart has grown from delivering a few dozen packages outside Mumbai airport on its first night of operations, to be one of the most influential brands handling more than 180 million packages a year.
Blue Dart Online and Offline Marketing Efforts Blue Dart, one of the first companies in its space, realized that professionalism was the key to growth at a time when the logistics industry barely existed. Offering services in air, ground and multi modes in day-definite and time-definite delivery schedules, its key differentiators became-a strong brand, information technology, vast scale operations, a dedicated ground and air infrastructure, a passionate and committed workforce, collapsed transit time and enhanced service excellence.
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For us, the customers will always be a priority; it fulfills their expectations with simplified services, industry-focused technologies and solutions, loyalty programs and by always listening and acknowledging them
Blue Dart takes advantage of all the Six P’s of marketing – Product, Price, Place, Promotion, Process, and People. It continuously strives to understand its customers’ needs and conducts continuous research to understand industry verticals and macroeconomic trends, identify emerging opportunities and develop products and solutions based on the requirements of its customers. Blue Dart like every modern enterprise has tapped into the digital space. Its official Facebook, Twitter, Google+ and
Cover Story YouTube pages reach an extensive audience base and are rapidly gathering followers. Fulfilling the Expectations through Simplified Services Blue Dart’s customers will always be a priority for the company; it fulfills their expectations with simplified services, industry-focused technologies and solutions, loyalty programs and by continually listening and acknowledging them. Blue Dart has always been prompt in identifying new opportunities in the marketplace through constant research on customers, industry verticals and macroeconomic trends, makes it an intelligent organization, resulting in new product initiatives & solutions that are customer-oriented.
A single virtual number was introduced on which the courier receiver could give a missed call to. Once they give a missed call, the delivery person receives a request back on their phone. An IVR prompts them to enter the order number. Once the order number is opened, the system fetches the customer number from our database and dials out to the customer. The courier is then connected to the customer. Every single call is recorded and saved for future use. This has resulted in improved first-attempt delivery rate: there was a significant improvement in the first-attempt delivery rate. This was because the courier is now able to confirm the availability of the customer before going over to deliver.
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Blue Dart has been consistently focusing on Blue Dart drives a quality program named the Net Service Levels, with a strong First Choice and deploys the Net track and trace mechanism and Promoter Approach that helps identify proactive information to customers. the Net Promoter Score and Anil has always “We commit to develop, reward highlight areas of improvement. To championed the ‘Peopleand recognize our people who, strengthen the relationship with through high quality and customers, Blue Dart introduced First’ philosophy in the professional service, and use of Key Accounts Management. Its organization by sophisticated technology, will Customer Loyalty program: meet and exceed customer and Blue Points – Amazing Returns encouraging creativity, stakeholder expectations to engage the customer; build profitably.” their loyalty; improve its Share innovation, entrepreneurship, of Wallet and retention. These and empowerment Strengthening and Evolving in initiatives have ensured high the Future scores for Blue Dart in the latest Customer Satisfaction Survey (CSS) Blue Dart will continue to roll out sector& Brand Equity studies. specific innovative products and services to address the ever-changing and evolving demands Services and Solutions Offered through Blue and requirements of different industries. Going forward the Dart company will strengthen its focus on product innovation; reach expansion, transit time improvements, small town Blue Dart has built multiple convenience options centered (Tier II and III) activation and strengthening channels for on the customer such as Late pick-up and the e-commerce industry in India. The strategy is in place, early/holiday/Sunday delivery, Best-in-class Transit Time, and the company is geared to increase its market share and Reliability, Security, Parcel, Lockers, Mobile Service dominance through sector focus and new growth engines. Centers, Smart Trucks, Electric Vehicles (Pilot).
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Blue Dart offers solutions like call bridge to empower couriers to contact the end customer. It works on a simple feature phone and even works in places where there is no internet connectivity. At the same time, it had to be a simple to use solution and not be time-consuming or confusing to use either.
Besides this, Blue Dart will continue to service various industries that are mostly domestic consumption-driven. It will maintain its focus on product innovation and service enhancements and register good growth numbers by partnering in their growth.
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Company Name
Management
Brief
Airwings Courier Express India Pvt Ltd airwingsindia.com
Manish Nair Director
Airwings Courier Express India Pvt Ltd aims to provide a one stop shop for all your express delivery needs while maintaining the highest standards of service at all times.
Blue Dart bluedart.com
Anil Khanna Managing Director
Blue Dart is an Indian private courier delivery services company, and has been servicing all leading e-commerce players through its best-in-class, highly differentiated, last-mile delivery offering and value-added services.
Delex Cargo India Pvt Ltd delex.in
Srinivas Sattiraju CEO
Delex Cargo India Private Limited that provides well developed and often customized, innovative, best-value and technology laced, logistics solutions and services to the Indian Industry.
First Flight Couriers Limited firstflight.net
Raj Kumar Saboo Deputy MD
First Flight Couriers Limited is a Indian MNC company dealing with Dox, non dox, surface cargo, Air cargo, International cargo & couriers more than 50 country own offices.
Gati Kintetsu Pvt Ltd gati.com
Mahendra Agarwal Founder & CEO
Gati has an extensive range of service offerings such as Express Distribution, Warehousing Solutions, M-VATS (Bulk Load, Point to Point), Cold Chain Solution, E-commerce Logistics, Fulfilment Services, Freight Forwarding, and Trading Solutions.
Magnum Cargo Pvt. Ltd magnumcargo.com
Manish Shah Founder & MD, Mahesh Mehta Co-founder & Director
Magnum is recognized as an International Freight Management Company by rendering quality and time bound services by understanding its customer needs and maintaining customer relationship.
Sevenseas Global Express Logistics Pvt Ltd sevenseasexpress.com
Biju Thomas MD
Sevenseas Global Express Logistics Private Limited is an international logistics service provider of the highest reputation. It covers the whole gamut of services including Air and Ocean Forwarding, Inland Transportation, Warehousing & Distribution, and Customs Clearance.
TCI EXPRESS tciexpress.in
Chander Agarwal MD
TCIEXPRESS is a leading door-to-door express distribution specialist providing unmatched and unique offerings to its customers across air, road and rail with the widest branch network.
The Professional Couriers tpcindia.com
Thomas John Chairman
The Professional Couriers is a reliable logistic partner, that delivers value-added services and provides customers with a cutting edge solution over the completion and add a new dimension to their business.
World Courier (India) Private Limited worldcourier.co
Dhananjay Achudan MD
World Courier (India) Private Limited designs and executes world-class logistics processes that mitigates risk, maximizes the return on R&D investments and advance medicines
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Tech Talk
Improving
argo
ourier
Services by Adapting
Technology ™
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or the sake of growth and prosperity, every business sectors are required to send their products and packages more quickly to the target destination. Consequently, the role of courier service companies is quite essential for smooth functioning of business. Days are gone, where the consumer had to wait for several days to receive their products and packages. Today, the companies are being more reliable on courier service providers in order to outsource their consignment delivery as quick as possible. No matter how fast the product is manufactured, if it is not delivering at right time, the rest of the efforts would be wasteful. Even the courier companies give values to their customers by providing online tracking and safety actions facilities, so that the package does not reach the wrong hands. They also support the customers through identification codes so that they stay assured that the product would safely reach the target destination. The effectiveness of courier services is entirely dependent on the time factor and the level of organization and management of the whole process. The new achievements in technology and innovation, including the development of electronic technologies adapted to the process of providing courier services are the basis for achieving higher delivery speed, higher quality and more competitive prices of these services. Around the globe, business companies are taking advantages from price discount offer by courier companies. This enables the business to cut down their overall cost of product. There are several online booking centers available which are getting heavy discounts from many international courier companies. This is the reason why the businesses are showing interest in making corporate relations with these online service providers in order to get the maximum benefit. Even the customers who are digitally connected are gazing for lower cost with greater convenience and a seamless experience while buying, receiving and returning products. The business companies are forcing the post and parcel companies to rethink traditional parcel delivery. Courier Services Adapting to Technology Advancement The courier industry is developing immensely on the speed and reliability when making a delivery, because of the technology that has been implemented. The fast development of the postal and courier services sector, the high customer requirements and constantly increasing competition are sufficient reasons for active search for new technologies and innovations by courier service providers, aiming to adapt and use them within the service delivery process. Here’s a note on how the technology is impacting on courier services.
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Advancement in courier through Online Services The online services are the most popular technology advancement that’s affecting the courier industry. Currently, courier services allow their clients to do pretty much everything online including booking pickup, scheduling delivery, selecting packaging, making payments, and much more. Operating Handheld Devices Now courier industry is using handheld devices, such as scanners and tablets, to reduce the amount of paper waste. Apart from reducing the amount of paperwork, handheld devices help to reduce the chances of packages being lost during transport. Suppose if the packages are misplaced it costs the courier service more in operating costs, as employees have to track it down. They also capture signatures of customers upon delivery through handheld devices and then store it for future reference. Tracking Packages with GPS The courier services also utilizing the GPS in their everyday operations. Through GPS, they have the opportunity not only to track their own employees but also give clients the ability to track where their packages are located. Presently, clients can track their package from the minute it is picked up by the courier service companies to the minute it is delivered to the recipient. Ensuring the Service through Route Optimization Route optimization helps the clients of courier service companies to get the most effective service possible from a cost-efficient standpoint. This also ensures the package pickup and any stops that occur within a window of time. Flexibility is a technology feature of route optimization that allows couriers to make changes on the fly on issue arises without warning. This also provides couriers with the best delivery routes to take in order to cut down time and gas usage, which gradually helps to cut down costs. Futuristic Innovation in Courier Services 3D printing is an innovative technology that is mostly developed for industrial purposes. The introduction of this technology as part of courier services has a mixed effect due to the possibility of changing the traditional production and trade, which are the main sources of courier shipments. Courier companies have started creating an international 3Dprinting factory on customers demand. The effect of this technology on courier services is expected to be smooth and the overall change in the production process should go from a mixed type of applying both traditional and innovative technologies to completely using the new technologies. However, there is still lots of improvement, need to be done that depends on the advancement of technology and its adaptation in the courier industry.
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Gati
Pioneered Indian Express Cargo Industry
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upply Chain Management is an important thing in today’s business for managing competition among marketing partners for operational efficiency. Gati, which was founded in 1989, is India’s pioneer in Express Distribution and Supply Chain Solutions, with a strong presence in Asia Pacific region and SAARC countries, along with an extensive network across India providing timely deliveries to 99% districts in India, covering 672 out of 676 districts in India. Gati’s integrated and IT backed multi modal network of air, road and rail coupled with Pan India warehousing facilities across India, allows them to provide customized Supply Chain Solutions to customers across industries. Gati has an extensive range of service offerings such as Express Distribution, Warehousing Solutions, M-VATS (Bulk Load, Multi Point), Cold Chain Solution, E-commerce Logistics, Fulfilment Services, Freight Forwarding, and Trading Solutions. Gati serves the top leading organizations across FMCG, Auto, Textile, Engineering, Pharma, IT, Retail, Electrical Electronics among others. Driving Force behind Gati’s Journey to the Paramount Mahendra Agarwal is the Executive Chairman of the Company. He is a leader and pioneer in Express Distribution and Supply Chain Solutions. He established Gati in 1989 with an aim to redefine the logistics industry. His foresight has been instrumental in the company’s exponential growth by penetrating and venturing into Asia Pacific Region. Under his visionary leadership, company has evolved into a major ILSP (Integrated Logistics Service Provider). The concept of Door Pick up and Door Delivery, Express Cargo, Retail Express Cargo, Multimodal Express Delivery, Integrated Logistics and many such innovative ideas were conceptualised and pioneered by him successfully in India. Mahendra Agarwal is an avid speaker and has been invited to many symposia and forums across India. Differentiating Factors and Revenue Model The following factors help Gati move in the direction that they have set through their business strategy to expand into: Integrated service offering: Gati provides a broad range of logistics services to their customers seeking to use a variety of transportation options to optimize their supply-chain needs. Through their flagship express distribution service, which is a joint venture with Kintetsu World Express – Japan-based global logistics provider, they offer time-sensitive surface, air and rail services and supply chain solutions across India. Strong network coverage and wide geographical reach: To support their growth initiatives, Gati has established an integrated branch network that has helped to optimize operational costs and improve their delivery services effectively. They operate through more than 550 operating units in over six countries. Information Technology capabilities: Gati has developed their proprietary enterprise resource planning software, GEMS (Gati
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“Gati-KWE is an unmatched leader in Express Distribution and Supply Chain Solutions, committed to make their customers’ business always ‘Ahead in reach’ while partnering with them to elegantly customize the delivery offering” May 2018|
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rigorous business preparedness and a full portfolio of integrated logistics services gives Gati, the confidence of maximizing the GST potential in the immediate short term. • Eway bill: With the e-way bill legislation, the government proposes to replace the erstwhile physical interface with a digital interface for tracking movement of goods and check tax evasion. The e-way bill is an electronically generated document (mandatory for movement of goods worth more than INR 50,000). Express providers like Gati will need to generate e-waybill against a customer consignment from the commencement of movement of goods and then continue generating consolidated e-waybills each time a vehicle is changed until the consignments are delivered to the consignee. Our 100 percent shop floor automation continues to be the benchmark in the logistics industry and provides us with a significantly advantageous position to benefit in the E-Way bill related environment. Gati is fully prepared for the e-way bill roll-out and as the trial phase of the e-way bill continues at this point, we at Gati have already made E-Way bill part of our “business as usual”.
Mahendra Agarwal Founder & CEO
Enterprise Management Systems). The advanced IT system ensures sharing of operations data between their operations, customers and service providers in order to facilitate warehouse management, route optimization, freight consolidation, back office functions and other services. Leading change in the Industry Most recent initiatives Gati has used are: • Shop-Floor Automation (SFA): In early FY2017, they have reached an important milestone through the launch of their ambitious Shop-Floor Automation (SFA) Initiative. This package-level visibility through 100% Bar Code scanning is unprecedented in the domestic express distribution sector, especially in the context of Gati’s scale and reach. Gati is the only logistics company in India to have full transparency and packet level visibility with 100% Bar Coding. • GST Implementation: Through proactive actions over several months, the company lived up to its customer promise of ‘Zero Downtime’ switchover on the GST transition date of July 1st. Warehousing requirements, load patterns and travel distances are all expected to change as customers re-design their supply chain over the next few months. Combination of overall market place opportunity,
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Company Culture Gati owes its success to the dedication and commitment of their employees. Their vision is to become an employer of choice by providing a compelling employee value proposition. They strive to attract the best talent in the industry and ensure their employees’ development, retention and contribution to the Company’s success. They create work life balance which is about staying connected – to ourself, to our values, to the relationships created along the way – and to work and actions that are meaningful. The most significant part is that the person should undertake his/her work with integrity and feel intrinsically rewarding. Gati’s Awards & Recognitions 2017: • Won “ CIO of the Year Award 2017 for Category Transport & Logistics “ by BSE – CIO Klub • Won “CIO Powerlist 2017 award for Category Transport & Logistics Icon” by CORE (Centre of Recognition and Excellence). • Won “Intelligent Enterprise Award 2017, Category – Enterprise Mobility” presented by Express Computer 2016: • 10th ELSC Leadership Awards: • 10th ELSC Leadership awards- Best Service Provider of the Year ‘16 • 10th ELSC Leadership awards- Best 3 PL company of the Year ‘16 • 10th ELSC Leadership awards for Gati Kausar Cold Chain Warehouse of the Year ‘16 • Cold Chain Transporter of the Year ‘16 • Gati Kausar wins CII Food and Safety Award of the Year ‘16.
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HISTORY ADVANCEMENT of LOGISTICS and
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he probable origin of the term logistic is the Greek logistikos, meaning ‘skilled in calculating’. It was initially developed in the context of military activities in the late 18th and early 19th centuries and it launched from the military logistics of World War II. It was initially a military activity concerned with getting soldiers and munitions to the battlefront in time for flight. Military typically incorporate the supply, movement and quartering of troops in a set. The main background of its development is that the recession of America in the 1950s caused the industrial to place importance on goods circulations. Now it is seen as an integral part of the modern production process. Business logistics was not an academic subject until the 1960s. A key element of logistics, the trade-off between transport and inventory costs, was formally recognized in economics at least as early as the mid-1880s. Before the 1950s, logistics was under the dormant condition. Production was the main part of the managers concerned, and industry logistics was once regarded as “necessary evil” in this period. During the 1950s to and 1960s, applying new ideas of administration on business was a tendency. Due to petroleum price rise in 1973, the effects of logistics activities on enterprises grew. Slow growth of market, pressure of high stagflation, release of transportation control, and competitions of the third world on products and materials all increased the significance of logistics system on planning and business at that time. The further tendency of logistics in the early 21st century is logistics alliance, Third Party Logistics (TPL) and globalized logistics. Logistics circulation is an essential of business activities and sustaining competitiveness, however, to conduct and manage a large company is cost consuming and not economic. Therefore, alliance of international industries could save working costs and cooperation with TPL could specialize in logistics area.
Since logistics advanced from 1950s, due to the trend of nationalization and globalization in recent decades, the importance of logistics management has been growing in various areas. For industries, logistics helps to optimize the existing production and distribution processes based on the same resources through management techniques for promoting the efficiency and competitiveness of enterprises. The key element in a logistics chain is transportation system, which joints the separated activities. Transportation occupies one-third of the amount in the logistics costs and transportation systems influence the performance of logistics system hugely. Transporting is required in the whole production procedures, from manufacturing to delivery to the final consumers and returns. Only a good coordination between each component would bring the benefits to a maximum.
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Logistics Talk
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Even Cargo Leading Logistics Service provider driven by a team of female delivery personnel at its Forefront Yogesh Kumar Founder
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Interview with Insights Success
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very business or company likes to use the courier services due to the fast services offered by these private companies. The quick delivery is what attracts most companies to use the courier services for sending various materials including but not limited to letters and documents to different parts of the country and the world at large. Even Cargo, a startup that offers delivery services for e-commerce companies has half a dozen delivery personnel as women. By having a purpose to be in public spaces these women are present, and have fearlessly conquered navigating the unknown through their delivery routes, thus inspiring both customers and other individuals whom they meet along their delivery routes. In an interview with Insights Success, Yogesh Kumar, Founder of Even Cargo gave some insightful answers highlighting the influences made by his company to take courier services to a new level. Kindly brief us about your company. Even Cargo trains and employs women from underprivileged backgrounds to work in logistics and ferry packages on scooters across India’s capital. Since it started out in May 2016, the company has trained nearly 100 women aged between 19 and 24, from various localities of Delhi. Most of them have only completed high school-level education and are from families with an average annual income of less than Rs1 lakh ($1,470). 1. Briefly tell us about the CEO/Founder of the company. What kind of ethics, principles and manner of working does he/she observes while running the business. Yogesh is the Founder and CEO of Even Cargo. He has been leading a variety of gender initiatives across the Delhi-NCR Region over the last three years. He is an Engineering graduate and has worked for 3 years in corporate before completing his master’s degree in Social Entrepreneurship from the Tata Institute of Social Sciences (TISS), Mumbai. 2. How was the journey to be here and how Even Cargo has tackled the initial struggles? While at TISS, Yogesh spent few years trying out different ventures to raise awareness about gender equality and gender-based violence. However, after conducting several workshops, he realized that one of the biggest obstacles to gender equality in India was the lack of economic means among women, the result of a woefully low rate of female participation in the labor force. His first idea to tackle the problem was a cab service with female drivers. The venture fizzled out despite training around 20 women because many of the drivers were apprehensive about investing big money in buying cars. So he switched to the delivery business, focusing on scooters instead. Kumar used the money he won at the Singapore International Foundation’s 2015 Young Social Entrepreneurs competition as seed funding to establish Even Cargo. The company’s training process has four stages: a) twowheeler driving lessons, provided by Honda and the Delhi traffic police, b) self-defense training, c) soft-skills workshops, and finally d) logistics industry-specific training, where the women are taught how to read parcel numbers and dockets, for instance. However, of the women trained so far by Even Cargo, only 20 have completed all four stages and only 10 ultimately joined the organization. “The attrition rate in this industry is very high so we have to keep training as many women as possible,” said Kumar.
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3. Kindly brief us about the future strategies of your company.
5. How do you see Even Cargo in a business prospective view?
For now, the company only does daytime delivery and works with companies that deal in women’s apparel and accessories to limit male contact. This is a way to build confidence among the women and reassure their conservative families. According to Kumar, the women who have begun working have shown a real interest in sticking to the job, enjoying the independence that comes with finally having a little of their own money.
Yogesh has plans to expand to other cities and employ 200 women in the next six months. He is in talks with many ecommerce companies for a tie-up to deliver their products both in Delhi and other metros. It is a venture with its heart in the right place but as a business is it making money?
However, he recognizes that there’s a long road ahead before India can become like, say, Singapore where women have much better access to public space, routinely driving buses and other public transport. “The gender biases are very deep-rooted in our society and it’s a lot of time and resource investment that goes in to change the mindset,” Kumar said.
“Not really at least not right now but we hope to become self-sustainable in the next few months,” says the social entrepreneur. Yogesh is also being mentored by Karen Tay who is a regional marketing director at Metro Cash & Carry. She discusses growth strategy every month with him and connects him to individuals who give expert advice in areas where he needs guidance.
4. Kindly brief us about the most satisfactory experience. “The response we get from the people is quite encouraging. One of my staff members went to deliver at a housing complex and the security guard was an old man. He was so surprised to see a delivery girl. He said, “The world has indeed changed a lot.” He was very appreciative of her courage and went out of his way to help her,” shares Yogesh with a smile. “In some localities when the girls stop to ask directions shopkeepers, street vendors and by-standers are pleasantly surprised and some openly applaud them for the work they are doing. They are also very inquisitive about their work and ask questions. It also gives the girls a sense of pride and purpose,” he says happily. “Perceptions take a long while to change but we have taken a step in the right direction and with proper guidance and support we will make it work,” he further adds.
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Magnum A Global Investor Integrating Value and Excellence in the Logistics Sector
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ogistics industry in India is evolving rapidly as the backbone of the economy by ensuring efficient and costeffective flow of goods on commercial sectors. Additionally, the logistics industry continues to witness growth owing to the progress in retail, e-commerce and manufacturing sectors. Independent researchers suggest that logistics industry is expected to reach over $ 2 billion by 2019. Rise of e-commerce logistics and increased domestic consumption will pave the way for the industry to grow further in the future. With the promise of steady growth and improvement, the service oriented logistics industry is ready to expand beyond the horizons in the latter half of this decade. Established in the year 1989, Magnum Cargo Pvt Ltd is a new age and innovative International logistics service provider. Magnum handles every aspect of supply chain management such as air freight forwarding, ocean freight forwarding, break bulk shipments, transportation, customs broking, warehousing and distribution. Since its inception, Magnum has created a place for itself as a leader in the industry. The company is also registered with the Director General of Shipping in India as a licensed Multimodal Transport Operator. Magnum offers best quality and seamless services to customers with an efficient network of offices situated at all part of India and having presence in US East Coast and Mauritius. The Assertive Leaders of Magnum A soft spoken man with a friendly nature is Manish Shah, the Founder and Managing Director of Magnum Cargo. Manish did his post-graduation in business administration after completing his commerce graduation. He started Magnum from scratch and has made it a major player in the industry. He looks after overall growth of the company from macro level. With his charismatic leadership skills, he has led the company to achieve various prestigious awards over the years. He guides Magnum team with his superlative ideals and innovative as well as professional business practices. Mahesh Mehta is the Co-founder and Director of Magnum Cargo who has extraordinary business acumen and has his hands on in complete operations of the company. Mahesh also holds a post-graduation degree in management from Mumbai after completing as a commerce graduate. Along with operations, he also manages finance and new business developments for the
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“We proactively develop and maintain the latest industry standards with our values like sincerity, transparency, reliability and integrity.” May 2018|
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Manish Shah Founder & Managing Director
Mahesh Mehta Co-founder & Director
company. He is known for maintaining close personal relationships with almost all the key accounts of the company and personally supervises quality of service delivered to the customers. Due to his efforts and involvement in resolving, Magnum has achieved outstanding reputation in the market. Competitive Insurance Solutions with the Worldwide Services In today’s logistics business, supplying transportation services from one point to another is no longer enough. People are demanding for additional and essential services from the logistics providers. Magnum assures to offer an array of such value added services. They can build interfaces with customers IT systems or place staff directly with their clients to take care of the documentation, customs, and excise, stuffing and de-stuffing. They can even help their customers to design their sea worthy packaging. Magnum operations staff is experienced and expert in customs related documentary requirements and clearances. To club with Air-freight or sea-freight, it offers road
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transport service through their dedicated service partners who are best known in the industry for their reliability. Magnum also believes in delivering Value by Excellence. Its engineers develop and deliver effective solutions according to the complex global supply chains requirements. They handle everything flawlessly that is related to Warehousing, distribution, kitting, pick-packing and inventory management. The company’s experience of air freight and ocean freight, integrated with road transport network and warehousing options provides an excellent foundation to develop their Supply Chain Management Solutions. It can provide with real-time visibility of shipment status and can also provide competitive insurance solutions with unlimited worldwide services. Manish Mehta said “We can actually offer you all of them on platter…!” Magnum has one of the most experienced team of professionals in every department. With today’s dynamic and vibrant market, they have diversified their services from simple air and sea freight forwarding to the combination of these services and complicated arrays of the supply chain management. These are devised with an objective to take care of growing needs of the customers. Their local expertise coupled with the global coverage also enables them to serve their customers better, providing them service that is friendly, reliable and cost effective and information flow that is prompt and complete. Ever Changing International Trade of Magnum Magnum’s purpose of existence is to help businesses to manage their supply chain related needs. Basic proposition of their business is simple, solid and timeless. They provide cost beneficial solutions and tailored services to meet the specific and ever-changing requirements of International Trade. They also strive to deliver value to their customers and build a rewarding place for their employees to work to generate a fair profit to the owners of the company. “Our vision is to be the world’s best with our most reliable Logistics service experience. Being the best means, providing excellence in quality and service and delivering values, so that we make our customers smile with satisfaction.” states Manish Shah.
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Smart Concern
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e being the intelligent species of planet Earth have dedicated our entire existence for the development of science and technology. To be precise, the development has shown its profound involvement basically in every ďŹ eld. Technological revolution hasn’t been achieved overnight., it has gone through various phases of evolution from time to time. One of such evolution is introduced as drones; past few years has shown an increasing demand for the drone technology in various enterprises mostly for military, surveying, and geological aspects. But now, its applications are reaching out to other sectors as well. Nowadays, courier services are
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implementing drone technology to carry out various processes in the industry. If a courier service succeeds in fully integrating the drones by overcoming the complications, then soon it would be a spasm of new trail in supply chain management. Compatible Design Drones are made available in various sizes as per the demands of the consumer. More often, they are compact in size so that, it can be easy to handle by users. Meanwhile, drones are most likely to be adaptable as they are easy to
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operate. Other hand, many enterprises are planning to implement their own drone systems which are been prepared according to the requirement of an enterprise. Whereas, some courier service providers are using referential standard sizes to create their own drone technology for delivery purposes. Why Drones in Courier Services Since the beginning of this decade, the concept of applying drones into various sectors has been tremendously increased. As drones are remote controlled object, it gets very easier for a person to control the drone without moving from one place to other. Drones can be used for transport service that's where it plays an essential role in cargo and courier sectors. There are two process of courier service will be more beneficial, and will provide a better commodity for an enterprise. It all matters with proper deliverance For any courier firm, it’s really important to deliver packages safely from departure to its arrival. Many courier services are facing the problems like package theft, mismanagement of package, transporting damaging, and timeloss while delivery; such obstacles can be weary out if drones are prompt into action. There are certain benefits of implementing drones for courier processes which nevertheless provides an advantage over the traditional way of package delivery system. Some of those advantages in courier services are stated below: Delivery at a faster rate— Drones fly at specific altitude depending on their design thus, they are unrestricted to the roads, traffics. Unlike delivery trucks, drones don't have to face the unnecessary traffic; they can directly fly in straight line to the destination. Medical Aid—during causalities, it gets really hard for services to deliver packages at some remote areas. Therefore, by implementing drones it gets much easier to deliver packages in time. Cost as well as environment-friendly—utilizing drones will reduce the costs and also, will provide green credentials to the enterprise as drones are less likely to have an impact on the environment. Apart from such benefits, economically drones are the best way for the short-distance package delivery. Most of the time, the company has to wait to deliver short distance packages as, all the package lot depart together. Hence, it will ease up the process. In future, there might be a possibility of utilizing drones for the long distance delivery. Having a track on every possible asset Recently, package theft has become very common scenario and, it must be stopped. Cargo enterprises are taking various measures to prevent such situations. There’s an ideology in the market to implement IOTs to track various departed packages at the same time. These IOTs are pretty much easy to handle and so, could be used with drones in collaboration. An aerial tracking is always considered more effective by courier firms as, it gives out a better view while the delivery of objects. There are some drones tracking providers which help courier firms to implement drones to speed up the manual processes such as performing inventories, tracking trucks and trailers, and recording the accurate location. Moreover, the drone technology has proven itself as a perfect amenity for utilizing in short distance package delivery. Yet, it is being developing for attaining more accuracy so that, it may work flawlessly. Meanwhile, demand for drone deliveries by consumers is increasing substantially; demand and is acting like a driving force to the providers to create more efficient drones in order to meet up the consumer’s expectations. Hopefully, the implementation of such technology is predicted to be more promising in courier services resulting in positive impact on revenue of an enterprise.
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Sevenseas Global Express Logistics Moving Ahead with Unstoppable Zeal
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ogistics is considered as the backbone of the economy, ensuring an efficient and effective flow of goods on which other commercial sectors depend. India’s logistics industry is changing rapidly, and it is the interaction of infrastructure, technology and new types of service providers that determines whether the logistics industry can help customers reduce costs to provide effective services.
This is where the organizations like Sevenseas Global Express Logistics get vivid exposure. Sevenseas came into existence in the year 2001 at Bangalore as an Ocean forwarding company. Starting with one office the company has seen a steady growth over the years and now after nearing two decade the company has a pan India presence of 18 own offices and a staff strength of about 450. Since its humble beginning as an ocean forwarder, Sevenseas has grown into a truly Integrated logistics service provider having a wide portfolio that includes Import Export, forwarding by Air and Ocean, Customs clearances using its own license, Project cargo, DGR movements along with warehousing and
distribution through an own subsidiary by the name Sevenseas Metro Express. With the unique leadership of Biju Thomas, Managing Director, Sevenseas today sees a turnover of 300 crores. Ocean Freight has Grown Multifold Sevenseas now handles approximately 20,000 containers and a good amount of LCL shipments, which enables it not only to provide satisfactory services but also to remain competitive in the market. With an experienced workforce to manage bulk goods, off-dimension goods, LCL consolidation, project shipping, etc., Sevenseas has developed export consolidation opportunities in collaboration with some of the best consolidators in the world. The days are past when it was just an Ocean specific company. Today, Sevenseas has made its presence in the air forwarding market with experience in handling shipments of varied nature as DDP/ DDU, Project Cargoes, Exhibition and Carnet Shipments. Handling varied cargo types including Garments, Leather, Machinery, Engineering goods, Perishables, DGR Cargo, Medicine, and Chemicals Air freight forwarding has become a prime product. Becoming a Complete Logistics Service Provider with Custom Clearance With its own Customs house License, Sevenseas has presented the product that the customer looks for in a logistics company.
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“We are small enough to know you and Big enough to serve you” May 2018|
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Metro Express, a new-generation express cargo company with cutting edge technology to iron out the wrinkles from the face of logistics managers and supply chain heads. Sevenseas Metro Express is a domestic pioneer in the organized cargo delivery market in India. It is a tactful blend between technology and unparalleled market understanding. Sevenseas Global Express Logistics brings in an incredible amount of credibility and expertise to Sevenseas Metro Express and thus aspiring to be a leader in Inland cargo transportation by the year 2020. Sevenseas Metro express has one of the fastest point-topoint domestic express cargo delivery system; some of the key features that give Sevenseas Metro Express a clear distinction in the crowded Indian market are as follows:
Biju Thomas Managing Director
Currently with 60,000 plus clearances of Air and Sea freight pan India, Sevenseas has become a major player in its product category. Sevenseas conducts the customs clearance activities in very professional yet unconventional methods. The staff is well trained and they approach the activities with the right attitude, which makes a lot of difference in the whole exercise. Among other value added services the organization commits to send the DSR/ daily updates for all the shipments under clearance till delivery. The Unique Key Factors Sevenseas believes in transparency and easy accessibility to all levels of its hierarchy. After undertaking customs clearances for existing customers, the company is now providing Customs clearances to new customers on exclusive basis. With years of glamorous presence in the Indian market, Sevenseas brings in a rare professionalism into the Customs clearance activities. Sevenseas Metro Express: A domestic pioneer A strong believer in diversification of business, Sevenseas ventured into the Warehousing and Distribution market with
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§ Lightning Express Delivery Schedule for the Fastest Transit Time § All weather proof containerized vehicle for pickup and delivery § Multimodal Freight Services with customized solutions § Door to door delivery using Air, Rail express and WH solutions § Track and trace facility with 24/7 customer service § Dedicated and well experience staff Additionally, Sevenseas express offers supply chain management; cost effective solutions; integrated warehousing and distribution system; World class security; Wide area reachability. Sevenseas Metro Express has the privilege of serving customers across industries, from FMCG to the auto industry, and retail to pharmacy and much more. Autoline is a special service designed for the auto-industry that comes equipped with dedicated warehouses in all major auto hubs and connects the cities across India. The harmonized and flexible road transport system ensures the reduction of costs in inbound/outbound logistics and warehousing and distribution. With autoline, Sevenseas Metro Express connects the auto sector seamlessly and on time. Featuring the Future The organization’s future vision is to become the largest international logistics solution provider in India by 2020, specializing in the optimization of the supply chain for customers, providing them with well-tailored, innovative and scalable solutions which will reduce their costs and increase their competitiveness.
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& CARGO WORLD Even Smaller
COURIER
COMPANIES MAKINGTHE
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he task of shifting of goods and item brings an equal amount of distress to all sections of people, be it a commoner and be a trader or any businessperson. With the advancement of public transportation, the movement of people from one place to another was becoming easier with the passage of every day but the transportation of goods and articles was still as tedious as it could be.
helped the businesses to expand as the goods and raw materials could now be shifted to several other nearby or distant areas; but also, the troubles of a common man were removed by an enormous amount. Now the person who previously used to travel to a different place for a mere dropping of a small package or gift can now avail the facilities of any nearby courier and transfer the desired packages to the destination, that too in a defined period.
The advent of trusted couriers and cargo with the muchawaited services of good and transportation were brought to the public services. An item irrespective of its size, weight and quantity could now be shifted to any corner of the world with ample amount of safety and reliability. This has
Because of the international cargo services, now any multidollar machinery made-in-Japan can be used in the cities of India, and the handicraft being manufactured in any distant and remote village of India can decorate the houses located
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somewhere in the glittering cities of European Nations.
includes monitoring of driver behavior and truck activity to ensure safe driving practices.
Adapting Technology Advancement by Courier Services Because of the speed, and dependency and the technology involvement fast delivery is now possible. The fast development of the courier service sectors, the high customer requirement, and the increasing competition are sufficient reason for new search for technologies and innovation by courier service providers, aiming to adapt and use them within the service delivery process. E-commerce Website Opening Doors for the Courier Companies India is currently the hot-spot for the e-commerce service. Because of the increasing no of the e-commerce websites, delivering the shipments on time is one of the biggest parts of e-commerce services. Every e-commerce website is looks for a good delivery service that will deliver its products at reasonable rates. Picking a best courier option is one of the biggest decisions that business owner have to make. Hit and trial is the best method to get hooked with the courier service because the delivery rate and the budget are different for different companies. However, a little knowledge in this sector can make it easy for the business owner to pick out a service. This creates a tough competition among the various courier services. Technology impacting courier service • Tracking packages with GPS- The low cost and rechargeable solutions allows us to track our packages with no additional infrastructure required. Newly leading technology and revolutionary design allow us to track anything in real-time, anywhere in the world, straight from the web.
• Carrying handheld devices- Nowadays courier services are carrying handheld devices, such as tablet and mobile phones to reduce the amount of paper waste. It reduces the chance of packages being lost during transportation. If the package gets misplaced the employees can track it down. Capturing signature upon delivery through scanners or mobile phone can actually be helpful for future reference. Expecting Next Developments • Better and improved route planning- courier companies are now planning for more accurately delivery windows, resulting in more customer choice and therefore resulting in more customer choice and therefore satisfaction. • Business drone delivery- this scheme has been introduced in the rural areas of the UK and seems to be a success. Introducing the same concept here can actually help. • Better connectivity- better and improved connectivity via mobile phones and tablet are expected. The courier industry is growing exponentially at the moment with the news of exciting developments in technology. This will directly improve the range of services on offer. We will now no doubt be in a store for a lot of changes to the way we receive everyday goods with familiar providers. Changes to be observed in the upcoming days related to courier and cargo delivery would be an improvisation in the delivery of goods.
• Route planning for logistics and distribution companies- It encompasses route optimization software as a part of the solution, however for getting the best performance from drivers requires an understanding of how to make efficiencies work at street level. It actually uses real-time fleet tracking and track turn-by-turn driver direction to ensure that vehicles use those routes that minimizes the distance, the amount of time required and the amount of fuel used to fulfill their duties. It also
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TCIEXPRESS Redefining Express Services and Excelling in Speed and Professionalism
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n the present business environment, the courier and cargo industry in India is growing on a fast-pace. As a premium segment, this industry is a small but significant segment of the logistics industry. It is regarded as the backbone of the economy, providing efficient and cost effective flow of goods on which other commercial sectors depend. It creates an integrated door-to-door linkage across domestic and international regions along with shipment tracking facilities and serves the need for time sensitive logistics services. TCIEXPRESS is a customer oriented, ultra-modern technology driven, multi-specialist, express transport system, operating in India with 40000 locations and 202 countries in the world. Basically, it is providing time-definite solutions in express cargo distribution. The organization began its journey in 1996 as a part of its parent company Transport Corporation of India Limited (TCIL). It specializes in door-to-door delivery services and focuses on express cargo distribution with greater emphasis on the growing e-commerce business. It gives effort to improve infrastructure, technology and services, which defines whether the courier and cargo industry is able to help its customers to reduce their costs in logistic sector and provide effective services. The company is well equipped to offer time-definite/day-definite solutions in India with its plethora of services that comprises of the surface, domestic and international air, e-commerce, priority and reverse express services. The company consistently provides express delivery solutions to its customers. Its reliable performance is strongly based on two core competencies- speed and service excellence. TCIEXPRESS carries $7 billion worth shipment every year. It is well equipped to offer solutions to 670 out of 675 districts in India. With 28 air gateways, it ensures a swift delivery service across the world. The Enthusiastic Leader of TCIEXPRESS Chander Agarwal is currently serving as the Managing Director of TCIEXPRESS. He is in charge of expanding the organization’s footprint in the country by steering the conceptualization and execution of key strategies related to management and operational needs of the company. He is also responsible for the strategy planning and growth of the company, where he has been an active proponent in bringing significant expansion and growth in TCIEXPRESS.
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“We specialize in offering time definite solutions”
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Chander is a graduate in Business Administration from Bryant College, Rhode Island, USA. His hands on experience with Transfreight USA, a 3PL specializing in lean logistics, primarily for Toyota Motor Vehicles USA, have equipped him with in-depth understanding and knowledge of the logistics business. His hobbies include traveling, technology, global politics, & reading.
Chander Agarwal Managing Director
Assiduous in nature, he has worked his way through all levels in the parent company – TCIEXPRESS XPS, where he first joined as a management trainee. His knowledge of the international working environment, global logistics expertise, coupled with his perseverance and innovative approach enabled him to set higher standards for TCIEXPRESS. Endowed with an agile personality and multi-faceted skillset, he strives to keep working towards establishing TCIEXPRESS as a complete logistics solutions company in India providing end-to-end solutions to the express delivery sector in India. Before being named Managing Director of TCIEXPRESS, Chander was Joint Managing Director of TCIEXPRESS group and was responsible for establishing TCIEXPRESS’s presence in emerging economies like Brazil, Indonesia, and Africa, by setting benchmarks for TCIEXPRESS and the industry. He has also been involved with the Council of Supply Chain Management Professionals since 2004.
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A Reliable and Effective Customer-Oriented Service Provider TCIEXPRESS provides an array of services and solutions keeping in mind the changing market trends and the consumer demands. Some of the value added services that differentiate it from others to ensure express delivery are COD (Collection on delivery), FOD (Freight on Delivery), TPL (Third-party location), Sunday/Holiday delivery, ODA services (Out of delivery services), EPOD (Electronic proof of delivery), DACC (Delivery against consignee copy), multi-modal services, and octroi clearance services. The company also provides variety of other services including surface express service, e-commerce, domestic air express service, international air express, priority express, and reverse express. The company realized that they needed to keep their customers informed about the deliveries. Hence, they started utilizing GPS enabled vehicles that would give real-time update about the location. Customers can go onto their website and track the exact location of their packages. This helps them to ensure on-time delivery process towards their customers. TCIEXPRESS strives to provide effective, reliable and on time express delivery services through continuous development of human resources, operational systems, information technology and infrastructure, while adhering to the best Quality Management System for customer’s delight. Future Expectations TCIEXPRESS expects that the courier and cargo sector will grow to USD 580 billion by the year 2020. Further, the impetus provided by government initiatives, e-commerce penetration, GST, and the impending E-way bill will help the sector to grow further. They hope that the sector will grow at a CAGR of 19-20 on an average in the coming years with an inflow of new investments that will create new opportunities for the sector.
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Editor’s Pick
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he role that transportation plays in logistics system is more complex than carrying goods for the proprietors. Its complexity can take effect only through highly quality management. By means of well-handled transport system, goods could be sent to the right place at right time in order to satisfy customers’ demands. It brings efficacy, and also it builds a bridge between producers and consumers. Therefore, transportation is the base of efficiency and economy in business logistics and expands other functions of logistics system. In addition, a good transport system performing in logistics activities brings benefits not only to service quality but also to company competitiveness. Without well-developed transportation systems, logistics could not bring its advantages into full play. A good transport system in logistics activities could provide better logistics efficiency, reduce operation cost, and promote service quality. The improvement of transportation systems needs the effort from both public and private sectors. A well-operated logistics system could increase both the competitiveness of the government and enterprises. Transportation plays a connective role among the several steps that result in the conversion of resources into useful goods in the name of the ultimate consumer. It is the planning of all these functions and subfunctions into a system of goods movement in order to minimize cost maximize service to the customers that constitutes the concept of business logistics. The system, once put in place, must be effectively managed. Traditionally these steps involved separate companies for production, storage, transportation, wholesaling, and retail sale, however basically, production/manufacturing plants, warehousing services, merchandising establishments are all about doing transportation. Production or manufacturing plants required the assembly of materials, components, and supplies, with or without storage, processing and material handling within the plant and plant inventory. Warehousing services between plants and marketing outlets involved separate transport. Merchandising establishments completed the chain with delivery to the consumers. The manufacturers limited themselves to the production of goods, leaving marketing and distribution to other firms. Warehousing and storage can be considered in terms of services for the production process and for product distribution. There have been major changes in the number and location of facilities with the closure of many single user warehouses and an expansion of consolidation facilities and distribution centres. These developments reflect factors such as better transport services and pressures to improve logistics performance.
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Air freight/Ocean-freight/Transport/Clearance/Warehousing/End to End Solutions ÂŽ