1) Call center outsourcing: The best buddy in your professional life • • •
This best buddy takes the work burden off your shoulder Ensures quality procedures and result oriented processes for your company, They do it with the honesty and integrity of a best friend.
Call Center Outsourcing is not a new wave or a new phenomenon to the companies which have realized and sensed the value of it long back. The inclination towards call centers have increased and become mandatory with the globalization and enhancement of businesses, Thanks to the new outlook and arrival of latest technologies that has changed and catapulted the operation mechanism of call center services. 2) What are the common myths about call center outsourcing? If I do call center outsourcing, I can eliminate the need for call center management in my organization.” The reality is, you’ll need a high level of expertise with regards to call center outsourcing —albeit from a smaller management team than would otherwise be required—to oversee the operation. Even in a small organization, you’ll need at least one person whose main job function is to coordinate with the vendor and ensure high levels of performance. Larger organizations will also need to consider ways to perform quality assurance and measure customer satisfaction, either with in-house or contracted staff. “Outsourcers that have experience in my industry have seen it all, and will be prepared to handle any situation.” In fact, many outsourcers are not nearly as experienced 3) What are the success factors in offshore outsourcing? • • •
Selecting the right vendor is especially important in customer-facing operations A second essential success factor, effective day-to-day execution InSO the offshore call center outsourcing company leadership with a clear vision and strong leadership
4) Top and hot offshore outsourcing spots for 2010 The headlines in offshore outsourcing in 2010 may focus less on the quantity of work organizations are sending overseas and more on where they're sending it. Leading companies have begun developing networks of offshore locations for outsourcing: They'll supplement contracts with vendors in more developed locales like India and the Philippines with new relationships in emerging markets in Latin America, Asia and Africa. The fact is that India and China are the top and hot offshore outsourcing spots for offshore outsourcing in 2010.