Staying power
Using Stay Interviews to Keep Your Best Employees
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Why conduct stay interviews? What is a stay interview?
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any companies conduct exit interviews when their employees leave the organization. However, by then it is too late. This is why strategic and proactive organizations conduct “stay interviews” with their staff instead. Stay interviews are especially critical right now, post-pandemic, as the landscape of working environments has changed dramatically, especially the insurance industry. 10
Stay interviews are conducted with your current employees to assess their job satisfaction and why they choose to remain with your company, as well as assess barriers to their success and potential reasons why they might leave if you do not make changes to their working environment. The questions you ask help your organization learn what makes your company a good place to work and what you can do to increase employee retention and engagement.
albertabROKER December 2023–January 2024
These retention interviews give your employees a voice and provide valuable information about the employee experience, such as: Patterns (and causes) related to your employee turnover rates. Changes that should be made within the workplace. Things your company does well (and shouldn’t change). Employees who aren’t happy and may be “flight risks” (thinking about leaving your company). Additional support required for growth (e.g., training and development). continued on page 12
