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Class act: Suncorp Learning Campus opens doors SUNCORP IS GIVING INTERMEDIARY PARTNERS ACCESS TO AFFORDABLE
Experience and understanding: Chubb’s major accounts chief Demetra Day
Premium division: Chubb directs new service at larger clients CHUBB HAS LAUNCHED A NEW “all-rounder” service for major accounts, further cementing its success in a section of the market that is made up of large, global, and multinational clients and business partners. The insurance giant describes the Major Accounts Division for Australia and New Zealand as a “premium service encompassing underwriting, risk engineering and claims”. A similar service was launched in August for the Asia Pacific region. Chubb says the new setup, which reflects its ongoing strategy to be more customer-centric across all product offerings, will enhance client experience. “Over the years, Chubb has developed a well-known reputation for servicing clients in the major accounts segment,” Jarrod Hill, Country President for Australia and New Zealand, says. “The creation of the new division will boost the delivery of product, service and advice to this key client segment where we have strong business relationships.” Demetra Day, previously Chubb’s Financial Institution and Commercial Crime Underwriting Manager Asia Pacific, will lead the division as Major Accounts Division Manager Australia and New Zealand. She will oversee the management of underwriting teams, global client executives, claims client relationship managers and risk engineers. The team will focus on delivering crafted solutions and bespoke services. “With [her] depth of experience and understanding of the risk management landscape our clients operate in, she is well placed to lead the charge for this important client segment,” Mr 0 Hill says. 66
education and training from institutions such as Kaplan, the Australian Institute of Management, Phuel and Harvard ManageMentor through a new program. The Suncorp Learning Campus offers a range of training choices including face-to-face workshops, events and online courses on technical skills, compliance, self-development and business planning. “Ongoing education and learning will be a vital part of our industry’s future,” Executive General Manager Intermediaries Andrew Mair says. “This program has been designed for all brokers, whether they are just starting out or have decades of experience. It will enhance and broaden their skills and competencies which will benefit their clients, business and the industry.” The company says it has worked closely with its partners and leveraged its strong position in the market to deliver a range of affordable learning experiences. Topics and skills covered in the training options include bias in decisions, building client relationships, communication, self-development, business partnering and business ownership. Harvard ManageMentor offers 41 leadership modules while a Diploma in Finance and Mortgage Broking and other qualifications are available from Kaplan. Suncorp says the learning centre helps those who don’t have their own learning and development function, or want to supplement their existing resources. “It gives partners the ability to tailor their learning by picking courses to suit their needs, budget, timeframe and location,” Mr Mair says. “This is an investment in helping our partners to develop the skills and knowledge of their people, build stronger businesses and deliver better advice-based products, services and outcomes for their clients.” 0 All the courses are CPD-accredited with key industry bodies.
Standing out: Insurance House gives AR network identity THE INSURANCE HOUSE AUTHORISED REPRESENTATIVE NETWORK has been given a stronger identity within the group, reflecting its recent expansion and growth plans. More than 45 “authorised partners” will come under the new Insurance House Advance banner, providing a higher profile within the group and the wider industry. The company says it is time for the network to stand out from the broader Insurance House brand as it builds on an expansion that has taken it into Western Australia and provided a national footprint. “It is about creating our own unique identity and steady and consistent growth,” Head of Insurance House Advance Jim Karafilis tells Insurance News. Partners in Insurance House Advance operate and own their businesses and trade under their own names as part of the wider group, which may hold equity in some cases. Mr Karafilis joined Insurance House six years ago to develop the authorised representative model. Significant investment in enhanced and upgraded services and back-end support has also been made following the recent appointment of Lyn Rankin as Manager – Strategic Development. Insurance House Advance says it is focusing on expanding its value proposition for partners through development of enhanced products and services, training and compliance as well as business coaching and marketing support. Mr Karafilis says those seeking to join the group should reflect the Insurance House Advance core values of care, professionalism, imagination and leadership. 0 insuranceNEWS
October/November 2018
