highlights news new starters a acquisitions group activity ann announcements achievements accreditations awards the late news from one of the UK’s larg largest maintenance companie news
July 2013
welcome
to our latest edition of the Integral Royal Bank of Scotland newsletter. It has been both a busy and interesting month for all at Integral and RBS. From news and achievements to awards, technology and new starters, we’ve bought together the very latest information from around the business to help keep you up to date. We hope you find our newsletter useful and informative. Best wishes The Team at Integral
highlights Welcome Back Dave I’m sure you would like to join me in welcoming Dave Jenkins back into the Integral fold. Dave has just spent 6 months in Afghanistan with the troops of our fantastic territorial army, and for all of us back here in the UK its great to see him back safe and sound.
One and Done at Trinity Quay Ray Paisey, the Integral on site building fabric partner at RBS Bristol Trinity Quay, received a great pat on the back and ovation from the building manager Rob Reeve. Rob wrote ‘’ Ray has displayed an excellent approach to alternative methods and cost saving for RBS Work was to pull down the notice boards and frames from the pillars and put in white boards to create huddle areas, this would be a task and could be expensive depending on the damage done taking the frames down, Ray suggested leaving the frame, taking down the board and putting in a white sticky back piece of plastic which will also work as a white board, these could be bought from Gardiners - saved time and money. This is exactly the approach we should expect to see. Thanks’’ Kind Regards
Customer Satisfaction
Rob Reeve
July 2013
integralnews Supporting The Rainbow Centre School Integral are supporting the Rainbow School in Urubamba Peru by helping them with a supply of wheelchairs that allow the children to play and learn. The work put into this project is managed by Mrs Glastonbury and she ensures that wheelchairs that are no longer used in the UK, are refurbished, polished up and then transported to this remote region in Peru. The travel itself is an extraordinary test of logistics. The latest batch of wheelchairs went from Bristol to Rio de Janeiro by air, then they joined the South American Classic Car Rally in a support vehicle before arriving in Urubamba. The picture you see is of a little girl called Marina and she just could not manage to get around without this chair, so, it’s a life changer and something we are proud to be associated with.
Integral Cycle Around A Bit Integral’s cyclists all over the UK from as far as Edinburgh and Newcastle we were joined by teams from RBS, Burtonwood, ISS and many of our sponsors. They not only embarked in an epic journey completing the100 mile race on the 8th June 2013 but raising the money and awareness of this event in the many months leading up to it. Everyone involved pulled out all the stops to ensure that we hit our target of £15,000 on the justgiving.com website, with numerous emails, tweets and various social media updates we have now raised over £25,000 to date. On one of the hottest day in 2013 so far, a total of 108 riders took part in the 100 and 30 mile Integral 2013 cyclearoundabit event in aid of raising money for such charities as Dorothy House Hospice, CLIC Sargent, Cystic Fibrosis Trust, Ronald McDonald House, Ty Hafan and Cancer Research UK.
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news
Sad News – Steve Lockley Sorely Missed Earlier this year, we at Integral, lost one of the key staff on our RBS contract, when Steve Lockley sadly passed away. For those that didn’t know Steve, he worked for Integral in the West Midlands region as our key Building Fabric supervisor. Managing and supervising large projects and small works alike, Steve was always keen to do the best he could for both the client and his employers.
Meet some of the team.
Steve TUPEd into Integral with the 2008 contract award and immediately became an important and valuable resource for us, with his experience and knowledge of the RBS portfolio.
Mark Brinson
Keith Potter
Martin Popwicz
Steve was 55 and leaves his wife Sue and 3 children, we have offered our condolences to the family and would also very much like to add our appreciation to all of the RBS team that attended Steve’s funeral. He will indeed be sorely missed.
Welcome to Rebecca Portingale We are really pleased to announce that Rebecca Portingale has joined us as RBS Contract Performance Co Coordinator. Rebecca joins us after spending 3 years working on the front of house team at RBS Trinity Quay with Compass and then Mitie.
Mel Rees As Rebecca joins us, so Mel, who many of you will have known over the last few years, moves on.
She brings a wealth of knowledge of the RBS portfolio and has already made a great impression within the business. Rebecca will act as a focal point for the Critical Maintenance, Compliance and KPI management of Integrals RBS contract. IN addition she will work closely with Mark Jackson of RBS, and the Integral contract management team to ensure performance updates and expectations are met and reported.
Mel has been rewarded for her hard work over the last few years with an opportunity to move into our information technology team, working within their on process and technology development. We wish Mel all the best in her new role, and thank her for the hard work she has put in for us over the last 3 years.
July 2013
integralnews
Free Electricity For Fishponds Integral have been working with Mark Jackson of RBS Contract Management for several years, trying to get the go ahead to have solar energy panels installed in RBS properties. The fruits of that labour were finally seen when we switched on the lights at Nat West Fishponds in Bristol, and the meter didn’t budge. So, working with Brian Dube of Property Technical Services and the Photo Voltaic suppliers Snrgy, we have now successfully installed 11Kilowatts of super green, free, electricity. With even larger solar PV projects also up and coming, its hoped that this could a major contributor to the RBS green revolution.
Net
Promoter Scores
to working d te it m m o ave c ing Integral h S in seek B R h it w t Net closely the curren e c n a h n ways to e Scores. Promoter e can und how w ro a s n o ti rship Sugges her owne rt fu g in k ta nner, help with active ma ro p a in ence’’ of works ts of pres in o p ‘’ g in ereby provid nts and th u o c y ll a e where it re nch staff more tim bra e giving the ork with th w to y it il b ve pefully dri and availa o h d n a r, me at RBS custo cores of th s n o ti p e rc up the pe r. custome round how a s n o ti a v refore Also, inno c, and the ri b fa g bric in d the buil building fa w o h f o , e ain c appearan tained, ag in a m d n ith a the is dealt w ement in v ro p im n a sion of the s leading to re p im t ant firs all-import customer.
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shared AP succ
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Integral have b een leading the way in the intro agement of criti duction and ma cal sites and th ne ir a cal assets. Sta s s o c ia te d p o rtfolio of critirting with the in troduction of a maintenance te dedicated critic am headed up al by Andrew Dutt development o o n , f the Building S through to the ervices masterc formats for the lasses and the Emergency op e rating procedu processes, Inte res and plannin gral have led th g e w a y. Now, we
have taken a st ep further and upwards. This taken our appro has meant that, ved persons pro now, not only d also have a ‘’re cess onwards o we have a de serve’’ in place and dicated AP for on the subs be As a result, wh every building, nch for each cr en a recent po we itical site. wer down was on site supervis due to take pla or and site AP ce at Bristols T was not availab place as we ha rinity Quay offi le. But this did d the backstop ce, the not stop these AP (Tony Torrin ing place at a n critical works ta gton) available earby shopping king , took him from Centre and he Beed. Phil, the his normal work managed the p n took the time owerdown, alo to write a note thanking him fo ng with RBS’ P of ovation to In r his efforts in th h il te gral, praising To is successful o nys actions an peration. d
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or branch reaj m a ed et pl m co al gr te In est Branch furbishment at the Nat W ensive exin Wimborne, Dorset. Ext building ternal redecorations and n and Supervised by so rin B k ar M s al gr te In works were managed by odenham. B l au P or is rv pe su ric ab the area Building F ie
r Sand the area property manage m fro e ais pr ive ce re ul l ra t only did Integ mayor, also spoke to Pa ns tow the , ton Following the works, no mp Ha ew ovement this staff, but Councillor Andr ion of the aesthetic impr iat ec pr Mitchell and the branch ap d an ne do rk s for the great wo and passed on his thank et of his town. had had on the High Stre
July 2013
integralnews
ovation awards Sharon/Integral Helpdesk Big thanks to Sharon for her help with Woking 1 Crown Sq and the fire alarm saga. She was incredibly helpful in getting information for Integral Fire for Sandie Mitchell/APM so it could be fed back to the Landlords concerning the actions their engineers were taking with the fire alarm on site. Thanks Rebecca Kirk Dear both. Fantastic response from the guys, particular Paul Bodenham and Brendon last night at Salisbury They were on site well into the small hours to enable the branch to open today as Rainbow were not able to attend until midday today. Paul’s words to me were “I have never had a closed branch and I am not going to have one now” Thanks to all - really great response - much appreciated Kind regards Sandie Mitchell Area Property Manager South Retail Hi there Hope you are both keeping well! I had to call the Bristol Helpdesk last week with regards to a job that had a tight deadline. I spoke to Alan who was brilliant - he took full responsibility and ensured and engineer was engaged and booked in the following day. His no fuss, get it done, attitude was great to see and it really helped RBS meet our obligations. Please pass on my thanks to Alan - he does a great job every time, Thanks Catriona Kerr I would like to show my appreciation by way of email for work carried out by a company called Integral. The young man, who I know as Chris Baldry, went out of his way to help, he was very friendly and willing to help. He even went and bought a special tool which enabled him to prove that we have our own water supply to the property. I just wanted to say thank you for great service. Kind regards Louise Harper 314 Wimborne rd Bournemouth. Dear Sandie, I write further to the notification of yesterday regarding the potential risk of falling masonry from the roof of the above premises. GVA then advised the landlord of the risk, the landlord spent yesterday afternoon attempting to put in place emergency attendance, with the appropriate access equipment, to enable them to make the roof safe. After receiving an email from the landlord this morning, he advised that he was struggling to arrange immediate attendance from his contractors. Craig Ellam and Integral, with the landlord’s cooperation, then became involved at approximately 9.30am. By 10.30 am they had organised a cherry picker and contractor to attend site at 2.00pm this afternoon, and had also made arrangements for the police to be in attendance as the road is one way and will need to be closed for the duration of the works. I would be grateful if you could pass on our gratitude to Craig and Integral for making the arrangements at such short notice. I am not sure how they achieved it in such a short space of time, but, this is an extremely positive outcome for RBS, and the fast and efficient response from Integral is certainly commendable, at the very least. Many thanks Sandie, and kind regards, Saira
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