As we approach the close of 2024, it’s an opportunity to reflect on a year that has been as dynamic as it has been rewarding. This year, the iNUA Hotel Collection and Cliste Hospitality has reached significant milestones that we are very proud of. These are only achieved by the efforts of all of you, so in turn I hope you wear your pride for yourself and your team alike.
The final edition of our 2024 TeamTalks magazine is a celebratory one! From revealing the prestigious Hotel of the Year awards, these are incredible testament to the hard work and dedication of the entire teams in the Radisson Blu in Limerick, the Gateway Hotel in Dundalk and the Muckross Park Hotel & Spa, to recognising our outstanding managers and celebrating recent graduations, this issue is filled with reasons to be proud. As we wrap up 2024, we look ahead to crowning our colleagues of the year at the team awards in January! Read on to see the fabulous entries of the Christmas colouring competition & lucky winners, my favourite competition of the year.
Among our key achievements, we welcomed the Keadeen Hotel and team to the Group in August and launched our second Bar & Restaurant with David Jordan in Cork, Fork & Wheel, in November. We introduced five fantastic Food & Beverage concepts: Ember at the Hibernian, Pomo in voco Belfast, 54 Degrees in the Gateway, the Marina Club in Radisson Blu Athlone, and Snug Grub, our in-house delivery menu.
We also hosted high-profile events like the Fine Gael ‘Think In’ at Tullamore Court Hotel, the Down Syndrome Ireland AGM at Radisson Blu Sligo, and a VOYA/Emirates Airlines launch at Ariel House. Additionally, we celebrated 406 weddings and thousands of family occasions and celebrations.
This year, we heard from you through three key surveys: the Great Place to Work survey in September with 1,114 responses, our Summer Check-In with 1,117 responses, representing over 80% of our team, and an inclusion and diversity-focused survey in April. We have partnered with the Irish Centre for Diversity to review your feedback and guide us to action. We have reviewed existing policies and introduced new ones on Gender Identity, Menopause, Fertility Treatments, and Assisted Human Reproduction—these will be shared in the coming weeks. We remain committed to acting on your input and striving to make our company a truly great place to work.
2024 brought its challenges, with shifting consumer demands and economic pressures testing our plans. Yet, as a team, we adapted and succeeded. Your resilience, hard work, and collaboration have been the cornerstone of our achievements.
Looking ahead to 2025, I believe this year’s efforts and investments have set us up for continued growth. With your support, I’m confident in our team’s ability to achieve great things.
In this season of gratitude, thank you for your trust and dedication—you’ve made a real difference. Wishing you and your family a joyful Christmas, and a peaceful, welldeserved holiday break. Here’s to a bright and prosperous New Year.
Warm regards,
Seán O’Driscoll
CEO Hotel Operations at Cliste Hospitality & The iNUA Hotel Collection
CONTENTS
We have put together a short video to look at just a snapshot of 2024, check it out here!
The iNUA Hotel Collection Awards
On December 3rd we gathered together to celebrate the iNUA Hotel Collection Awards for 2024. A day with colleagues is always well spent, and the team at Radisson Blu Hotel Athlone provided a wonderful 3 course lunch and vibrant setting to celebrate our collective achievements, in showing excellence in service, teamwork, leadership, and dedication to providing positive, inclusive and exceptional workplaces.
This year was extra special as we marked the milestone celebrating our 10th anniversary as a
Social Media Champions of the Year 2024 – Springfield HotelCongratulations to Lynn Coffey, Kieran Smith and Edel Balfe!
This year’s winners, the Springfield Hotel team, have elevated the hotel’s social media with vibrant, engaging content that showcases its warm hospitality. Their creativity has driven impressive growth in followers, reach, and engagement.
Congratulations to Lynn, Kieran, and Edel for embodying the true spirit of social media Champions! We look forward to your continued success.
hospitality group, growing from 2 hotels in 2014 to 18 hotels & hospitality businesses today, with over 1,700 talented colleagues around Ireland.
As we look ahead, we remain focused on delivering exceptional hospitality, continuing our sustainability journey, and fostering a Great Place to Work for our team members.
Without further ado...here are the winners of the 2024 Awards, and of course we are saving the best until last with the Hotel of the Year reveal!
Wedding Sales Manager of the Year 2024 – Denise Meeneghan, Radisson Blu Hotel & Spa Sligo
This award honours Denise as standout leader who goes above and beyond to create unforgettable wedding experiences. Her passion, creativity, and attention to detail ensure every event is extraordinary, building strong client relationships and driving hotel success.
Denise is celebrated and described as a multiaward-winning industry leader, admired by couples and colleagues alike, always positive, focused, and performance-driven. Denise also reached a huge milestone this year, celebrating her 1,000th wedding!
Excellence in Sales Award 2024
– Suzanne O’ Dwyer, Radisson Blu Hotel & Spa Limerick
This award celebrates Suzanne as a sales leader who excels through strategy, persistence, and commitment, achieving outstanding results in a challenging environment. She has consistently delivered on MICE revenue budgets, supported key group initiatives like the Galway corporate lunch and annual FAM trip, and significantly contributed to cross-selling. Known for her quiet yet highly effective approach, Suzanne continues to showcase her ability to think ahead strategically and is a most valued colleague and team member, having been with the hotel for an impressive 22 years!
Finance Leader of the Year 2024 –
Kamila Lipnicka, voco Belfast
Finance is the backbone of any company, driving stability, growth, and support for all functions. This award honors Kamila for her exceptional financial expertise and her ability to guide, support, and educate leadership teams.
By making financial data accessible and actionable, she empowers informed decision-making that drives success. Kamila has skillfully navigated the transition of a new property into the iNUA Hotel Collection, providing reliable stewardship and seamless integration, along with strong financial guidance.
People & Culture Leader of the Year 2024 – Chris Lally, Radisson Blu Hotel Athlone
This award recognizes Chris as an exceptional leader who fosters an inclusive, positive workplace and champions our most valuable resource, our people. He embodies iNUA values of Passion and Courage, has driven a 24% turnover reduction through strong hiring practices, engagement, and recognition efforts. His leadership has boosted trust index scores, supported ESG initiatives, and elevated the employer brand locally and beyond. Congratulations Chris!
Pictured is Hayley Norton accepting on behalf of Kamila
AWARDS 2024
Team Achievement Award 2024
voco Belfast
This special award honors an exceptional team within an already remarkable group. The voco Belfast team has gone above and beyond over the past year, standing out for their seamless collaboration, resilience in overcoming challenges, and outstanding results. Their unwavering commitment to supporting one another and driving success exemplifies the strength of true teamwork.
Service Excellence Award 2024 –Kaisa Stec, Radisson Blu Hotel & Spa, Cork
The Service Excellence Award is a special category tribute annually to an individual who exemplifies the very best in delivering excellent service. Kaisa is a leader who consistently delivers exceptional experiences for guests and colleagues. She embodies a standard of excellence that inspires those around her. She loves what she does and is a true brand ambassador, along with being an outstanding and inspirational leader of culture. She is described as a joy to work with, with infectious passion and brightens everyone’s day.
Great Places to Work Group Award 2024 – The Fairways Hotel
Being recognized as a “Great Place to Work” reflects our commitment to the values of passion, courage, trust, growth, innovation, community, and sustainability. We are proud to achieve this accreditation as a group for the third consecutive year. This award celebrates the Fairways Hotel team for consistently earning this recognition over the past three years. Their standout achievement lies in significantly improving their trust index score, showcasing a dedication to fostering a workplace culture rooted in trust and collaboration. They set an inspiring example for us all.
Rooms Division Manager of the Year 2024 – Anne Marie Jarvis, Springfield Hotel
Anne Marie has been part of the team at Springfield for 7 years, and throughout that time she always ensures that the needs of the hotel’s many first time and repeat guests are taken care of with exceptional detail. Her dedication to excellent guest service and seamless operations has made her an invaluable member of the team and a well deserving winner of this award.
Food and Beverage Manager of the Year 2024 – Caroline Walsh, Tullamore Court Hotel
Caroline’s dedication and attention to detail in taking excellent care of conference and meeting clients at The Tullamore Court, earned her this accolade. She consistently showcases what it means to work in hospitality. Always one step ahead when delivering excellent service and an amazing understanding of our guests needs.
Congratulations Caroline!
Executive Chef of the Year 2024 – Scott Kapitan, Muckross Park Hotel & Spa
Scott’s use of the finest local ingredients and his meticulous attention to detail have gained him this well-deserved award in 2024, along with making The Yew Restaurant one of County Kerry’s premier dining experiences. His culinary expertise continues to delight guests and elevate the dining experience at Muckross Park Hotel, and his leadership and guidance make Scott a joy to with alongside, embodying our culture and values.
Pictured is Manoj accepting on behalf of Scott
AWARDS 2024
Accommodation Manager of the Year 2024 – Shantal Thomas, Radisson Blu Hotel & Spa, Limerick
Shantal’s exceptional leadership and unwavering commitment have set a gold standard in accommodation management. She inspires her team to consistently deliver excellence, ensuring every guest enjoys a seamless and comfortable experience. This award reflects not only her tireless work ethic but also her ability to foster a motivated, highperforming team. Shantal’s dedication, attention to detail, and passion for hospitality make her a true asset to her hotel and an inspiration to all.
Sustainability Leader of the Year 2024 – Aideen O’ Farrell, Gateway Hotel
Aideen’s leadership and commitment to sustainability have been integral to the hotel’s participation in Failte Ireland’s Pathway to 45 programme, aiming to reduce the carbon footprint by 45% by 2030. Her dedication to driving sustainable practices is making a positive impact on both the environment and the community. This award recognizes her passion in driving sustainability initiatives.
Project of the Year 2024 – Ember @ Hibernian Hotel, Kilkenny
Our deserving Project of the Year award goes to Ember at Hibernian Hotel, launched in summer of 2024. A result of collaboration, teamwork and tireless attention to detail, Ember has burst onto Kilkenny City’s dining scene to huge success.
The menu is inspired by the South African Braai grill, featuring seasonal ingredients cooked entirely over an open fire. It is a celebration of fresh, local produce, cooked with a method that’s both ancient and innovative. We look forward to seeing what Ember can achieve throughout 2025.
Pictured is Brian Harrington accepting on behalf of Shantal
Manager of the Year 2024 –
Daniel Cross, Radisson Blu Hotel & Spa, Sligo
Congratulations to Daniel, named overall Manager of the Year 2024. Daniel’s leadership, passion for hospitality, and unwavering commitment to his team have been pivotal in overcoming the challenges of 2024. His dedication to excellence in all aspects of management, from team development to business performance, has truly set him apart. Daniel exhibits daily what it means to be a passionate industry leader, driving his team around him to further success.
Food Hygiene Award 2024 –
Dublin One Hotel
Dublin One Hotel were the deserving winners of the Food Hygiene Award, their high score of 93.8% a testament to Sean King and his team’s dedication to maintaining excellent standards across all areas of F&B.
Mystery Guest Award 2024 –
Radisson Blu Hotel & Spa
Limerick
Maintaining their high standard as always, Radisson Limerick were winners of the Mystery Guest Award, with a superb score of 91.2%. It was a close finish, highlighting the levels of excellence in hospitality consistently shown across the group. Congratulations to Limerick for embodying the values of hospitality.
Health & Safety Award 2024 –
The Gateway Hotel
Gateway Hotel Dundalk were top in their class with an impressive 97.9%, winning the team the Health & Safety Award 2024. This is proof of the team’s dedication to priortising their team and guest’s safety and maintaining high standards.
Hotel of the Year 2024 –Bronze, Silver & Gold Awards
Hotel of the Year is a strongly contested award annually, often a photo finish between hotels, sometimes separated by just one point! The scorecard takes into consideration 19 key performance indicators across areas of finance, employees and quality, including areas such as room revenues, F&B profitability, EDIBTA, colleague satisfaction, online reviews, among more. Here are our top 3 hotels of the year, from Bronze, to Silver to Gold.
Bronze Award 2024 –Muckross Park Hotel & Spa
Congratulations to Muckross Park Hotel & Spa for earning a spot in the top 3 for our prestigious Hotel of the Year award, proudly receiving the bronze award this year! This achievement is a testament to the unwavering consistency and quality the team delivers across all aspects of the hotel, from guest and colleague satisfaction to business performance and exceptional service levels. Their dedication to excellence and commitment to providing outstanding experiences for both guests and staff have truly set them apart.
Silver Award 2024 –
The Gateway Hotel
The Gateway team’s consistent focus on delivering outstanding guest experiences and maintaining high levels of colleague satisfaction has earned them this prestigious recognition. Their ability to collaborate, uphold the highest standards, and drive continuous improvement ensures that every guest leaves with a memorable experience. Congratulations to the entire Gateway Hotel team for this remarkable achievement!
Hotel of the Year Gold Award 2024 –Radisson Blu Hotel & Spa, Limerick
Time for our 2023 winner Hillgrove Hotel to hand over the mantle - this top accolade this year recognises Radisson Blu Hotel & Spa Limerick for outstanding guest experience, colleague satisfaction, and business performance. A well-deserved award for a strong collaborative team effort throughout 2024, here is what General Manager Brian Harrington had to say after accepting this prestigious award on behalf of the hotel and its team.
Needless to say, the entire Team at Limerick Radisson Blu Hotel & Spa were delighted to finally win Gold at the recent iNUA Awards, for Hotel of the Year. In 2022, we were delighted to make the breakthrough by winning Bronze, and we made further progress in 2023 by winning Silver and so whilst winning Gold may have seemed like a natural progression it certainly wasn’t that simple. As you will know there are 19 metrics used to determine the annual scores. These metrics provide a good measure of the entire hotel’s performance and so you really need to score well in all, to have a chance of top 3. More often than not, only a couple of points separate hotels final scores and so you really can’t afford to do poorly in any area, this strong competition shows how highly each hotel scores consistently. No one person is going to be able to meet all of the targets and so it is truly a team effort. We are fortunate in Limerick to have an exceptional Management Team who take pride in their department’s performance, and this is evidenced in the very consistent scoring we have achieved, which this year resulted in us securing the Gold Award of which we are all very proud.
Congratulations again to the Limerick team! You have come from winning Bronze in 2022, to joint Silver in 2023 to Gold in 2024 – the drive to succed is clear, and best of luck in 2025.
Social Media Champions of the Year
Ewa Gillian & Cian McGuinn
Lynn Coffey, Keiran Smith & Edel Balfe
Aaron Greene & Alex Jukowska
Jamie Murphy, Sarah Coburn & Eoin Galvin
Matthew Connolly, Gavin Gillen, Ellen Curran
Denise Meeneghan & Billie Codd
Wedding Sales Manager of the Year 2024
Dean Coyne
Denise Meenaghan
Niall Tangney
Lynn Coffey
Excellence in Sales Award 2024
Danielle McGinley
Paula Scallon
Niamh Kenny
Suzanne O’Dwyer
Michelle Kavanagh
Finance Leader of the Year
Kamila Lipnicka
Sylvia Kenna
Aoife Darcy
Niamh Keating
People & Culture Leader of the Year 2024
Edel Balfe
Ashlynn Sweeney
Matthew Ray
Paul Turton
Chris Lally
Food & Beverage Manager of the Year 2024
Fiach O’Connor
Caroline Walsh
Agnieszka Hyland
Elizabeth Meegan
Hotel
voco Belfast
Springfield Hotel
Hibernian Hotel
Gateway Hotel
Radisson Blu Hotel & Spa, Sligo
Hotel
Hillgrove Hotel
Radisson Blu Hotel & Spa, Sligo
Muckross Park Hotel & Spa
Springfield Hotel
Hotel
voco Belfast
Radisson Blu Hotel & Spa, Sligo
Radisson Blu Hotel & Leisure Centre, Athlone
Radisson Blu Hotel & Spa, Limerick
Tullamore Court Hotel
Hotel
voco Belfast
Tullamore Court Hotel
Radisson Blu Hotel & Spa, Limerick
Kilkenny Hibernian Hotel
Hotel
Springfield Hotel
Radisson Blu Hotel & Spa, Limerick
Radisson Blu Hotel & Spa, Sligo
Radisson Blu Hotel & Spa, Cork
Radisson Blu Hotel, Athlone
Hotel
Radisson Blu Hotel & Spa, Sligo
Tullamore Court Hotel
Kilkenny Hibernian Hotel
Hillgrove Hotel
Congratulations to all the nominees in each category, it is testament to your hard work and excellence in hospitality to be nominated amongst your peers. Well done to each and every one!
Rooms Division Manager of the Year 2024
Krzystof Strecker
Breda McFadden
Aaron Green
Anne Marie Jarvis
Linda McArdle
Marko Bobetic
Carlos Mota
Executive Chef of the Year 2024
Keith Christie
Scott Kapitan
Wesley Bearpark
Johnathan Fearon
Accommodation Manager of the Year 2024
Ita Lyne
AnnaMarie Hogan
Tatijana Eirikas
Doreen Tuazon
Shantal Thomas
Sustainability Leader of the Year 2024
Aideen O’Farrell
Christopher O’Sullivan
Declan Cunningham
Michael Gilmore
Maree O’Brien
Manager of the Year 2024
Hotel
Muckross Park Hotel & Spa
Hillgrove Hotel
Kilkenny Hibernian Hotel
Springfield Hotel
Fairways Hotel
Dublin One
Radisson Blu Hotel & Spa, Cork
Hotel
Radisson Blu Hotel & Spa, Sligo
Muckross Park Hotel & Spa
Kilkenny Hibernian Hotel
Springfield Hotel
Hotel
Muckross Park Hotel & Spa
Tullamore Court Hotel
Fairways Hotel
Gateway Hotel
Radisson Blu Hotel & Spa, Limerick
Hotel
Gateway Hotel
Muckross Park Hotel & Spa
Radisson Blu, Sligo
Kilkenny Hibernian Hotel
Tullamore Court Hotel
Hotel
Una Clifford Fairways Hotel
Andrew Lambert
Daniel Cross
Garrett Power
Mystery Guest Audit Top 4 Hotels
Muckross Park Hotel & Spa
The Gateway Hotel
Radisson Blu Hotel & Spa, Limerick
Hillgrove Hotel
Kitchen Hygiene Audits Top 4 Hotels
Radisson Blu Hotel & Spa, Sligo
Radisson Blu Hotel & Spa, Limerick
Dublin One Hotel
voco Belfast
Kilkenny Hibernian Hotel
Radisson Blu Hotel & Spa, Sligo
Muckross Park Hotel
Health & Safety Audits Top 4 Hotels
Radisson Blu Hotel & Spa, Sligo
The Gateway Hotel
Muckross Park Hotel & Spa
Fairways Hotel
The iNUA Hotel Collection and Cliste Hospitality Class of 2024
This year saw another 2 cohorts of successful graduates from our Management Development Programme and Leadership Development Programme.
These programmes are key to developing key individuals within our business to equip them with the skills for progression. Through these programmes they develop essential business and management skills and build commercial acumen.
The Management Development Programme, facilitated by Restaurant & Hospitality Skillnet , offers the opportunity to develop essential business skills. It aims to develop graduates into empowered managers of teams and individuals, through tools including communication, delegation, leadership styles identification, conflict management, problem solving and decision making, financial management, recruitment and performance management, train the trainer, and coaching and mentoring. We want to thank Fiona Dunne and Niamh O’Malley in particular for their support.
Congratulations to our 2024 Management Development Graduates: Gavin Gillen, Elizabeth Hipwell, Alex Jukowska, Fiach O’ Connor, Kolitha Pallegama, Manuela Ribaric, Manoj Samarasinghe, Gabriella Scerri, Ascencao Maria Soares, Niall Tangey. Congratulations also to Ita Lynne who completed the Financial Modules, receiving her certification with the group.
The LDP programme, now in its 5th year, equips individuals with the crucial tools to identify and develop individual and team leadership skills, talent acquisition and retention, conflict resolution, succession planning, mentoring and coaching, financial literacy, and culture and strategy building. It also affords the opportunity for colleagues to forge new personal and professional relationships with colleagues in the group. Throughout 2024 the participants worked with Aoife Lehane, Trevor McCarthy and guest speaker Tony Shone, and their individual mentors to complete this programme –we extend our sincere gratitude for their coaching and contribution.
Congratulations to our 2024 Leadership Development Graduates: Philip Kelly, Garrett Power, Denise Meeneghan, Chris Lally, Frank Askin, Gillian Deedigan, David Vaughey, Siobhan Hamilton, Filip Margos, Siobhan McTigue, Fiona Boland, Michael Bradley, Anita Coughlan, Daniel Cross, Keila DeSouza, Garret O’ Neill and Una Clifford.
CHRISTMAS C O L O U R I N G COMPETITION!
Thanks to all our fabulous entrants to our Christmas Colouring Competition! Looking at all the bright, colourful and unique creations was a joy. Check out some of the wonderful pictures, well done to everyone and thanks for taking the time to colour!
And the winners are...
Maya aged 9, Muckross Park Hotel & Spa
Zoe Duffy , aged 4- Hillgrove Hotel
Yasavee , Radisson Blu Hotel Athone
Lily aged 3 , Gateway Hotel
Danyla aged 11, Radisson Blu Hotel & Spa Sligo
THE CONCEPT OF FORK & WHEEL
Having recently launched in November, The Fork & Wheel is the latest F&B success being celebrated in 2024. Located in the heart of Midleton in East Cork, it is led by our colleague David Jordan whose vision starting out was to transform the former Two Mile Inn into a new local dining scene by weaving a deep sense of tradition and spirit into the community. This has led to the dynamic establishment of The Fork & Wheel, encompassing a restaurant, café, and pub, that are deeply integrated in the rich agricultural heritage of East Cork. It is fast becoming a central gathering spot for the community, spotlighting high-quality, locally sourced ingredients that honour the local farmers and fishermen. The restaurant is committed to offering a consistently outstanding dining experience, driven by a steadfast dedication to quality and excellence.
The Fork & Wheel stands as a local pillar, with designs to contribute positively and foster connections around Midleton through employment, supporting local businesses and serving the community.
The Café: Open daily from 7:00 AM to 3:00 PM, the café provides a distinctive opportunity for guests to participate in the coffee-making process, with upcoming features like “roast your own beans” starting next year. The café offers light breakfast options and gourmet lunch sandwiches. A Barista School is also set to launch in 2025. 5mile Coffee is the central focus here, with exceptional coffees served everyday by the skilled barista team.
Restaurant: Operating 7 days from 11:30 AM to 9:30 PM, the restaurant presents a varied menu that includes a midday carvery and an all-day dining option until late evening, with a wine and cocktail list with a focus on whiskey and coffee, celebrating our 5mile Coffee and Midleton’s rich heritage with Jameson whiskey.
Pub: With the same hours as the restaurant but open later, the pub exudes a vibrant atmosphere with sports broadcasts and live traditional music nights. Patrons are welcome to order from the restaurant menu or just have a drink.
INTRODUCING THE TEAM
Brian Ryan is our General Manager, bringing over two decades of expertise in hospitality management and a profound connection to East Cork. His background includes leading major venues and initiating significant operational overhauls, most recently he operated as GM in The Viaduct.
Vasil Baci is our Executive Head Chef, renowned for his culinary prowess and innovative approach to menu design, he champions the use of high-quality, local ingredients. His extensive experience in prestigious Cork hotels highlights his dedication to culinary excellence.
Brian and Vasil have surrounded themselves with a highly skilled team, fostering employment locally, and have offered many opportunities to those new to hospitality, who can gain invaluable experience at The Fork & Wheel under their stewardship.
It has been a phenomenal start, experiencing full houses most evenings and an overwhelming positive reception. In the new year, there will be exciting additions like brunch and special breakfast offerings.
STAY CONNECTED & VISIT SOON
Stay connected with us and be sure to visit soon (and remember you can avail of your colleague F&B discount!)
Follow us on Instagram and other social media platforms. Scan the QR codes to connect!
Thank you to everyone who has contributed over the past 12 months to the launch of The Fork & Wheel, your hard work, creativity, and collaboration have laid the foundations for future success!
THE FORK & WHEEL, CHURCH TOWN NORTH, MIDLETON, P25 DP60
EMPLOYEE ASSISTANCE PROGRAMME
FREE CONFIDENTIAL COUNSELLING & ADVISORY SERVICE
Our Employee Assistance Programme (EAP) is a confidential programme at no additional cost that provides you and your family members with immediate help and support in managing whatever issues you are facing.
We offer unlimited access for you and your family, to a telephone helpline, available 24 hours a day, 7 days a week, 365 days a year
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Happy Holidays have a Happy iNUA year! See you in 2025!
Hotel of the Year Gold Award 2024 – Radisson Blu Hotel & Spa, Limerick
