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While ChatGPT has created something of an Arti cial Intelligence (AI) storm in recent months, AI is anything but a new concept. In fact, businesses have been using it, to a greater or lesser degree, for decades now, whether to automate basic processes, analyse datasets, or deliver digital customer support.

What ChatGPT has done, however, is raise awareness of the potential that AI has to add signi cant value to businesses of all shapes and sizes. Chief Information Ocer at First National Bank, Samuel Dakurah explained that, as an AI language model trained to understand and respond to human language, ChatGPT has itself become a popular way for many businesses and employees to save time and improve e ciencies.

“However, while there are