people
UNITING THE DIVISION. WITH In a little over a year, and during a global pandemic, Suzuki’s Motorcycle, Marine and ATV division have transformed themselves, significantly turning around their engagement scores, changing their culture and adopting a brand-new name. How did they do it? Let us tell you… First, go back to summer 2019. Suzuki’s Motorcycle, Marine and ATV division had undergone a re-organisation, there had been a change of senior leaders and they were facing several challenges. There was a lack of clarity around vision and values, managers weren’t all working as a team and employee engagement was at an all-time low. An employee engagement survey confirmed this – with only 17% of employees actively engaged and 22% actively disengaged. So now let’s fast forward to October 2020. A subsequent employee survey showed that in just over a year, the ‘actively engaged’ score had increased nearly four-fold to 61%, and ‘actively disengaged’ had dropped to zero. Paul de
Lusignan, Division Director, picks up the story. “When the June 2019 results came out, we were shocked. Everyone in the team was passionate and hard-working, but it was clear that we weren’t working as a team. We had plenty of technical expertise and experience, but we’d lost sight of the importance of how our people felt. We knew we needed to find a solution – and we needed it fast.” Paul contacted Freddie Guilmard Managing Director at The Red Thread Partnership. “We already knew Freddie, who had worked previously with Suzuki on developing our company values. He suggested we start on The Red Thread’s High-Performing Teams
