people
Are your team in the CUSTOMER EXPERIENCE AND employee experience ARE NOW TWO OF THE DRIVING FORCES OF BUSINESS. - denise lee yawn When you started the company or made the decision to expand, contract or stay relatively static, how did you build your team around you. This could be your company, your department or even you as a sole trader with your outsourced assistance, but where and how did you obtain these people and are they doing the right roles in your organisation. As I’m sure you’re aware, people are THE most important part of your company. The way your business develops, grows and achieves the business plan is dependent on humans. You need to work as a team, with a common goal, in mutual respect to achieve the outcome desired.
So how do you get you and your team to gel properly together and produce great results? Firstly, you need to get your company’s values nailed down and communicate these to your team. This gives the whole team the opportunity to realise what the company is
attempting to achieve, why it is doing it and what the results will be. These will be stated in your business plan. Once you have your values down you need to start assessing what jobs are needed in your organisation to make it fly. This can take quite some time to achieve but it is really good practice to get this documented and mapped for the current and future periods matching your business plan and budgets. In the book the E-Myth by Michael Gerber he urges business owners to treat the
