iPolicy Magazine Issue 4 June 2014 by iPMI Magazine Health and Medical Insurance Assistance News Magazine

iPOLICY POWERED BY iPMI MAGAZINE | ISSUE 4 | JUNE 2015

CIGNA APPOINTS ARJAN TOOR AS NEW GLOBAL IPMI MANAGING DIRECTOR

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FEATURED NEWS

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FEATURED CONTENT Rounding up the last quarter’s most important international medical, healthcare, expatriate and travel insurance plan and product News, iPOLICY is the essential digital report designed specifically for international insurance brokers, intermediaries and agents.

CIGNA APPOINTS ARJAN TOOR AS NEW GLOBAL IPMI MANAGING DIRECTOR

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PHIL AUSTIN HEADS CIGNA’S UK HEALTHCARE BENEFITS BUSINESS

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Following the recent resignation of James Parker, Cigna has announced the appointment of Phil Austin as Managing Director of its HealthCare Benefits business in the UK. Phil joined Cigna in 2002 as Partnership Director for the UK business. Since then, he has held a number of international roles.

MUNICH RE TARGETS PROFIT OF €2.5– 3BN

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Munich Re announced a further share buy-back to enable it to pay out to shareholders capital it has earned, but does not currently need. A maximum of €1bn worth of own shares are again to be bought back up until the Annual General Meeting in 2016.

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© 2009-2015 All editorial content and graphics in iPolicy Magazine is/are protected by copyright, international treaties and other applicable copyright laws and may not be copied without the express written permission of iPMI Magazine.

Mr. Arjan Toor, Managing Director @ Cigna Global Individual Private Medical Insurance business. Arjan joins Cigna Global IPMI after a successful 4-year stint as Chief Marketing Officer of Cigna’s International Markets based in Hong Kong.

To get in touch with and contact International Private Medical Insurance Magazine (iPMIM)simply send us an email. You can write to the team on: ipmi@ipmimagazine. com and we will get back in touch right away.

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Medical Health Insurance News

Cigna (NYSE: CI) has appointed Arjan Toor as the Managing Director of their Global Individual Private Medical Insurance business (Global IPMI). Arjan joins Cigna Global IPMI after a successful 4-year stint as Chief Marketing Officer of Cigna’s International Markets based in Hong Kong.

FRONT COVER: BRENDAN SHARKEY DIRECTOR OF INDIVIDUAL PRODUCTS GEOBLUE

FEATURED NEWS

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CAPITA HEALTHCARE DECISIONS PARTNER WITH MEDIBANK TO DELIVER SAFE, CONSISTENT HEALTH ADVICE FOR AUSTRALIANS | 39 FRIENDS LIFE ADDS DOCTOR ONLINE TO GROUP CRITICAL ILLNESS & GROUP CANCER COVER | 41 CIGNA TTK HEALTH INSURANCE LAUNCHES LIFESTYLE PROTECTION PRODUCT - ACCIDENT CARE | 43 NEW ELIGIBILITY CRITERIA FOR PRE-EXISTING CONDITION HEALTH INSURANCE COVERAGE FOR VISITORS TO THE UNITED STATES | 45 CIGNA GLOBAL HEALTH BENEFITS NETWORK EXPANDS TO PROVIDE HEALTH SERVICES & BENEFITS TO CANADIAN EXPATRIATES | 47 BUPA ENHANCES BUSINESS FIT PRODUCT TO HELP EMPLOYEES STAY HEALTHY | 49 CIGNA ENHANCES UK DENTAL PLANS | 51

THE MOST COMPREHENSIVE CANCER COVER IN THE CRITICAL ILLNESS MARKET | 57 FRIENDS LIFE REVOLUTIONISES PROTECTION MARKET WITH THE LAUNCH OF GLOBAL TREATMENT | 59 MORE POWER IN THE HANDS OF BROKERS WITH INTRODUCTION OF NEW CLAIMS TRACKING TOOL | 61 AON MAXIMUM PROTECTION DIRECTORS AND OFFICERS PRODUCT OFFERS NEW COVERAGE FOR AT RISK D&OS | 63 WELLAWAY ADDS ONLINE PERSONAL HEALTH RECORDS, E-CONSULTATIONS & SECOND MEDICAL OPINIONS TO ITS EXPAT HEALTH PLANS | 65 WELLAWAY NOW OFFERING ACA-COMPLIANT (OBAMACARE) EXPAT HEALTH PROGRAM IN THE USA | 67 WELLAWAY ANNOUNCES APPROVAL OF ITS HEALTH PLANS FOR US-BOUND EXPATS AS COMPLIANT | 69 DEPARTURE LOUNGE NEWS BRIEFING | 70 iPMI PROVIDERS IN FOCUS | 77

PACIFIC PRIME CLARIFIES INTERNATIONAL PRIVATE MEDICAL INSURANCE INFLATION | 53

THE DEFINITIVE GUIDE TO INTERNATIONAL PRIVATE MEDICAL INSURANCE

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PNB METLIFE FORAYS INTO HEALTH INSURANCE SEGMENT | 37

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4CIGNA (NYSE: CI) HAS APPOINTED ARJAN TOOR AS THE MANAGING DIRECTOR OF THEIR GLOBAL INDIVIDUAL PRIVATE MEDICAL INSURANCE BUSINESS (GLOBAL IPMI).

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rjan joins Cigna Global Individual Private Medical Insurance (iPMI) after a successful 4-year stint as Chief Marketing Officer of Cigna’s International Markets based in Hong Kong. He will now be responsible for the continued profitable growth of Cigna’s Global IPMI business, targeting high networth, globally mobile individuals to achieve their goals of improved health, wellbeing and sense of security. Arjan said, “Cigna’s Global IPMI business has been a tremendous success story so far. The foundation for success is in place, and I’m thrilled to be at the helm as we look to scale new heights and establish our business as the no.1 choice for expatriate health services across the globe.” The new Managing Director’s arrival fills the vacancy left by Phil

Austin, who held the role since 2011, but was recently appointed as Managing Director of Cigna UK Healthcare Benefits. “I’ve worked closely with the IPMI business on a number of projects in the past, and always felt the team there was passionate to drive the growth of the business.” said Arjan. “Our strategy is clear, and achievable. Ongoing investment in data and analytic’s will allow us to gain a better understanding of the needs and expectations of our target customer segments, which will fuel continued improvements of our service and products.” “For customers and distribution partners, Cigna must be thought of as extremely easy to do business with. We currently deliver a bestin-class customer experience;

however, the key for us is to raise the bar, not meeting customers’ expectations, but exceeding them! Innovations in our customer service as well as our products overall will provide customers with peace of mind, and a real sense of security.” “I’m excited by the challenge of taking the business to the next level, and I’m confident of leading this business to further growth in the global individual market”. Arjan brings over 18 years of experience in financial services across Asia, Europe and the US to his new role. With proven expertise in the development, marketing and distribution of a broad variety of insurance solutions, he is well positioned to lead Cigna’s Global IPMI business as they build out their position as a leader in the individual PMI industry.

Medical Health Insurance News

CIGNA APPOINTS ARJAN TOOR AS NEW GLOBAL iPMI MD

EXCLUSIVE INTERVIEW FEATURE

iPMIM SPEAKS WITH ARJAN TOOR, CIGNA GLOBAL INDIVIDUAL PMI MANAGING DIRECTOR JOIN CIGNA GLOBAL AT THE SINGAPORE GRAND PRIX The Cigna Global Individual Private Medical Insurance Broker & Partner Conference takes place in Singapore from the 17th - 21st of September 2015. Throughout the year, we will issue invites to 15 partners who are aligned with Cigna’s customer centric vision to support expatriates through their journey. You could be one of them.

Learn more at cignaglobal.com/brokers/singapore2015

“Cigna” and the “Tree of Life” logo are registered service marks of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries, and not by Cigna Corporation. Such operating subsidiaries include Cigna Global Insurance Company Limited, Cigna Life Insurance Company of Europe S.A.–N.V, Cigna Europe Insurance Company S.A.-N.V. and Cigna Worldwide Life Insurance Company Limited.

15 Please introduce yourself and background in the international medical insurance industry:

You are now responsible for the continued profitable growth and expansion of Cigna’s Global IPMI business. What's the plan? We’ll only be successful if we continue to listen to customer and brokers. We need to understand their needs and expectations deeply so that we can shape our future propositions accordingly. Every Friday I spend time analysing feedback from our customers, and I frequently listen to the conversations we have with our customers on the phone. I’ve been very pleased with how open our customers are with us – they will tell us when things are going

great, but they’ll also tell us how we can improve – something I really value. Based on the insights that we are gathering from customers and distribution partners, Cigna will continue to innovate our products, services and distribution channels. We have never been a follower; we always find our success in breaking new ground. That’s why we’ll continue to work closely with local regulators to expand our global licensing capabilities, continue to enhance our proposition for our distribution partners, and develop new products and services for new and emerging customer segments. What challenges are you currently facing when it comes to worldwide iPMI plan distribution? Undoubtedly the biggest challenge is keeping ahead of the latest trends in the market. In the last couple of years we have seen new technology become increasingly important in supporting the sale of IPMI plans, and we have been at the forefront of that, particularly in the broker market, with the launch of our AppLink and Broker Quote

Tool platforms. The other big challenge that I see is around licensing and regulation. If you take the US for example, the Affordable Care Act continues to present challenges for all providers of expatriate health insurance plans. In other markets we see similar challenges, with expats finding themselves having to purchase mandatory local health insurance plans, even though these plans do not always provide the comprehensive global cover that globally mobile individuals require. As a global leader in this market, we will continue to leverage Cigna’s extensive global footprint and capabilities to find compliant solutions that meet the needs of these customers. For those global brokers, agents, intermediaries and IFAs who aren't currently offering iPMI, what is the Cigna message to them? First of all, I would tell these partners that the IPMI market will continue to grow, as more and more people see the n e e d to p urchas e comprehensive medical insurance.

Medical Health Insurance News

Let me first say how pleased I am to be joining Cigna’s Global Individual Private Medical Insurance business. We launched this business back in 2011, and since then the business has grown exponentially to become one of the leading providers of health and wellbeing solutions for individual expatriates around the globe. This is a great time to be joining the business. The team here has done great work over the last four years in building a very strong proposition, and we have built deep relationships with a large number of distribution partners who are now strong advocates for the Cigna brand and share our commitment to customer centricity. We have established a very successful business, and I’m honoured to take on the challenge of taking this business to the next level. As for my background, I’m joining Cigna Global IPMI after spending four years in Hong Kong as Chief Marketing Officer for Cigna’s International Markets. In this role, I had

responsibility for the development and execution of Cigna’s global marketing strategy, with a strong focus on individual customers. While working with our teams in Asia, Europe and the US, I was able to spend a lot of time with our customers and distribution partners in these markets. This cross-cultural exposure will undoubtedly be a great asset to me in my new role, and I fully intend to continue listening to our customers and distribution partners as often as I can.

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EXCLUSIVE iPOLICY INTERVIEW FEATURE l

We also see a big increase in the number of globally mobile individuals which further reinforces this trend. This presents a big opportunity for brokers and other distributors, and Cigna is very willing to partner with you to get you set up to offer these plans in addition to your current product range. We have invested heavily in state-of-the-art technology solutions, and we can now offer brokers a very easy-touse Broker Quote Tool for generating quotes on behalf of clients, or a complete online affiliate solution whereby customers can hit the brokers site, get quotes themselves and proceed to buy online. The broker can get involved by calling out on these leads, or alternatively a lot of brokers are seeing success with this by allowing Cigna to follow-up and convert the leads on their behalf. You should really view us as an addition to your own sales team! Can you tell us more about AppLink? AppLink is a tool we launched last year to help support a growing band of brokers who prefer to trade online. We essentially provide a unique tracking

URL which the broker can place on their site, drive traffic towards it, and allow their customers to get an instant price online for expatriate cover. We then send an automatic email to the broker every 24 hours to advise when there are new leads, and the broker has the option of whether to follow-up on these themselves, or ask Cigna to do it on their behalf. It’s a really simple way of driving more international health insurance leads and finding different ways to support customers based on the ways people like to interact with their broker these days. January 2014 and Cigna announces the launch of local language sales and service capabilities for expatriate individual heal t h insurance products. How has the roll-out progressed and what challenges h ave yo u h a d t o overcome? Since 2014, we’ve expanded our language capabilities from English to include full French, German, Spanish and Dutch sales and service. This includes every touch point through which we interact with our customers , and means we have native

speakers on hand to pick-up any customer service or claims enquiry. The transition has actually been very smooth. The key here is finding people who speak the local language as their first language. This ensures we have someone who can effectively interact with customers and understands the cultural nuances that the customer experiences. After all, it’s not just about the words we speak, it’s about understanding where our customers are coming from and putting ourselves in their shoes. It’s also worth pointing out that we have native speakers on our broker teams as well, offering an additional service to brokers who would rather communicate with us in their mother tongue. Based on where we see the opportunity for further geographical expansion, we will continue to expand our language capabilities. Over the next 5 years, which geographic markets will represent your core strategic focus, and why? We’ve built a strong business over the last few years by focusing on key expatriate markets

around the world. We will continue to look at where the ‘up and coming’ countries are for expatriates, and expand our capabilities in those markets. That said, we are a global business, and I fully believe over the next 5 years that country boundaries will continue to blur and we will see a true ‘global marketplace’ emerge. Of course, there will always be local market regulations we need to adapt to, but my goal is to be able to support our customers and distribution partners anywhere in the world. How will the cost of iPMI rise in the coming year and why? This is a question I get asked a lot, and it’s not necessarily an easy one to answer. We all know that medical cost trends are highly dependent on where in the world medical treatment takes place. We will continue to be transparent with our customers and distribution partners about specific increases, but we will also continue to manage the overall cost of treatment for the benefit of our customers.

iPMI buyers have become more demanding. Insurance is a given and it's about the entire package and added value. How do you add value? I completely agree. It’s no longer enough to just provide a good quality insurance product, customers are now seeking a lot more value from their expatriate health insurer and it’s up to us to continuously challenge ourselves to think about what more we can provide. Let me give you an example: Living as an expatriate can clearly be very stressful at times, and we know our customers travel a

lot – both for business as well as for pleasure. So we’re now providing all our Gold and Platinum customers with access to the new Safe Travel by Cigna app for Apple and Android devices. This app has been developed in close collaboration with expats to support them when moving to a new country, but also while they are travelling. For example, the app pushes dynamic travel safety alerts which keep expats informed of emerging risks which may impact them on their travels, and secure document storage meaning the customer always has a copy of their insurance documents and passport electronically stored in case of emergency. Other than the app, we also regularly communicate with our customers to provide them with health and wellness tips, a quarterly customer magazine providing useful articles and hints for living well away from home, and a health and wellness portal providing access to online health risk assessments and wellness guides. Again, it is about listening to our customers, understanding what their needs are, and then

making sure we deliver added value while we continue to nail the basics. What should customers consider when choosing an IPMI plan with real global access? There are a few key factors customers should take into account when looking for a high quality health care plan which offers true ‘global’ peace of mind. Firstly, service is really important. At Cigna, we aim to consistently deliver high quality service, and part of this service is the ability for customers to get access to an actual person – our customers won’t have to press a series of numbers in a telephone menu to access who they need to speak to. Next, it’s about our customers knowing they have access to treatment nearby when they need it, regardless of where they are in the world. As I said before, Cigna customers have access to over 1 million doctors, hospitals and clinics around the world. Customers can search these on their online Customer Area to find the nearest specialist wherever they are, and brokers can also do this

on their customers’ behalf in the Broker Portal. Finally, I’d say providing different products and levels of cover to give customer more choice is essential. We offer plans with varying cover levels, different module options and flexible deductibles and cost shares to let customers build a totally customized plan. We’re continuing to build this range of products by listening closely to our customers and distribution partners, and using solid insights to determine which products and services will be most valued by each segment. Last and not least, what do you think of iPMI Magazine? iPMI Magazine? My onestop resource to stay on top of what’s going on in this very exciting industry! l

Medical Health Insurance News

At Cigna, we can offer our customers access to over 1 million doctors, hospitals and clinics around the world. This extensive network allows us to negotiate substantial discounts on the cost of care in a lot of cases which means we can pass this saving back to our customers. This helps offset some of the rising premium costs, and in the case of our customers moving inbound into the US, this has actually let us reduce premiums by 25% for these customers in the last few weeks.

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ROUND TABLE SESSIONS | OCTOBER 2014

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iPMI VS LOCAL HEALTH INSURANCE EXCLUSIVE INTERNATIONAL HEALTH INSURANCE C-SUITE EXECUTIVE COMMENTARY FROM GLOBALITY HEALTH, ALC HEALTH, GEOBLUE, AND CIGNA GLOBAL

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PHIL AUSTIN HEADS CIGNA’S UK HEALTHCARE BENEFITS BUSINESS 4FOLLOWING THE RECENT RESIGNATION OF JAMES PARKER, CIGNA HAS ANNOUNCED THE APPOINTMENT OF PHIL AUSTIN AS MANAGING DIRECTOR OF ITS HEALTHCARE BENEFITS BUSINESS IN THE UK. in the overall UK healthcare system. And it’s our job as an insurer to provide benefit plans that make it easy for employees to access care whilst producing a measurable return for employers.” As Phil transitions into his new role based near Glasgow, his colleague Arjan Toor is taking over the reins at Cigna’s Global International Private Medical Insurance business. Arjan is moving to the UK from Hong Kong, where he was previously Chief Marketing Officer of Cigna’s International Division. l

Medical Health Insurance News

PHIL AUSTIN MANAGING DIRECTOR CIGNA UK HEALTHCARE BENEFITS.

Phil joined Cigna in 2002 as Partnership Director for the UK business. Since then, he has held a number of international roles within the company. Most recently, he spearheaded the growth of Cigna’s Global Individual Private Medical Insurance (IPMI) business which provides solutions for high net worth and globally mobile individuals. Phil commented, “I’m delighted to be re-joining Cigna’s UK HealthCare Benefits business at a time when the demand for health benefits is growing. There’s no doubt that private healthcare has a bigger role to play

FEATURED NEWS

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HTH WORLDWIDE OFFERS NEW TRAVEL PROTECTION PLANS 4HTH WORLDWIDE HAVE ANNOUNCED THE AVAILABILITY OF TRAVEL PROTECTION INSURANCE PLANS WITH IMPORTANT UPGRADES, INCLUDING ROBUST BENEFITS AND COMPETITIVE PRICING. Individual Products at HTH Worldwide. “Travellers often feel compelled to buy an additional travel medical plan. TripProtector offers travellers the best of both worlds, making it a great option for people interested in protecting both their health and their investment.” All TripProtec tor customers enjoy HTH Worldwide’s exceptional member service and medical assistance, including concierge-level access to the best local doctors and hospitals all around the world. They also carry with them HTH’s award-winning mPassport app. l

Medical Health Insurance News

TripProtector plans cover trip cancellation and interruption for illness, terrorism, and dangerous weather, as well as baggage loss and trip delay. Medical benefits include outpatient and inpatient services for sickness and injury, and medical evacuation. Plan designs come in three levels and top out at $50,0 0 0 of trip cancellation, 200% of trip costs for trip interruption, $500,000 in medical benefits and $1 million in medical evacuation. “Many traditional travel protection plans offer an array of coverages but fall short on medical BRENDAN SHARKEY, DIRECTOR OF INDIVIDUAL benefits,” said Brendan Sharkey, Director of PRODUCTS , HTH WORLDWIDE.

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FEATURED NEWS Friday, 10 April 2015 07:23

MUNICH RE CEO NIKOLAUS VON BOMHARD

FEATURED NEWS

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MUNICH RE TARGETS PROFIT OF €2.5–3BN 4MUNICH RE IS TARGETING A PROFIT IN THE €2.5–3BN RANGE FOR 2015. CEO NIKOLAUS VON BOMHARD BELIEVES THAT THE GROUP IS WELL POSITIONED WITH ITS COMPETENCE IN RISK TO MOVE INTO NEW FIELDS OF BUSINESS AND TAP NEW LONG-TERM EARNINGS POTENTIAL. MUNICH RE ANNOUNCED A FURTHER SHARE BUY-BACK TO ENABLE IT TO PAY OUT TO SHAREHOLDERS CAPITAL IT HAS EARNED, BUT DOES NOT CURRENTLY NEED. A MAXIMUM OF €1BN WORTH OF OWN SHARES ARE AGAIN TO BE BOUGHT BACK UP UNTIL THE ANNUAL GENERAL MEETING IN 2016. EO Nikolaus von Bomhard said, "Looking back, 2014 was a good year for Munich Re despite widespread uncertainty. We were able to surpass by almost €200m our original result target of €3bn." He continued: "The Supervisory Board and the Board of Management are proposing to the Annual General Meeting an increase in the dividend to €7.75 per share in order to allow our shareholders to participate commensurately in Munich Re’s success. Our dividend policy, and our business, are based on the principle of sustainability. We are increasing the dividend only to a level that we can maintain even after a less successful year and that will permit us to comfortably finance profitable growth and innovation." On the outlook for 2015, von Bomhard said: "We are targeting a consolidated result of €2.5–3bn in 2015." The comparatively wide spread of the result guidance is due to the unchanged high level of political and economic uncertainty.

The flood of liquidity in important markets means that Munich Re must expect declining returns on its investments again in 2015. However, Munich Re's strategy for a number of years has been to base its profitability primarily on the technical result achieved in its insurance business. "That strategy is paying off in the current capital market environment", underlined von Bomhard. "We are also attempting to diversify our investments even more", he added, "for example by increasing our investments in alternative asset classes such as infrastructure." In primary insurance, in January ERGO also extended its new generation of life insurance products to company pension schemes. "This enables us to provide an innovative and forwardlooking answer to the challenges posed by low interest rates", noted von Bomhard. Both the capital markets and the reinsurance markets will remain challenging in 2015. Munich Re

expects the fierce competition to continue. "Rigorous cycle management and underwriting discipline, and excellent client service, will therefore still be extremely important", emphasised von Bomhard. "This requires great determination from our staff and management to let go of even substantial levels of business where it is no longer possible to maintain adequate prices. This soft market phase will show just who takes their returnon-equity targets seriously." In addition to the current intense competition – particularly in reinsurance – there are also indications of structural changes in the insurance industry. In particular, significant changes are expected in the context of increasing digitalisation. “Here it is good to know that throughout our history we have already seen many groundbreaking changes and mastered them successfully. In our core business – the assumption of risk

Medical Health Insurance News

FEATURED NEWS Friday, 10 April 2015 07:23

- we are focused on innovation, digitalisation is now a part of this. Thanks to the inventiveness of our 43,000 staff across the world, we are well placed to take on structural challenges and generate profitable new business with innovative products," said von Bomhard. There is potential for growth not only from a geographical perspective, as in the booming regions of Asia. Munich Re is also working on pushing back the limits of insurability of risks not yet – or not yet adequately – covered in the market, such as cyber risk, energy, supply chain and business interruption, and protection of reputation. Munich Re has announced a further share buy-back programme: by the Annual General Meeting on 27 April 2016, up to €1bn worth of shares are to be bought back. The buy-back is conditional on no major upheavals occurring in the capital markets or in its underwriting business. On the basis of the current share price, around 5.3 million shares, or approximately 3.1% of the share capital, would be bought back. The buy-back currently in progress should be completed by the Annual General Meeting on 23 April 2015 and the acquired shares retired, as with the previous buybacks; so far, around 5.6 million shares with a value of approximately €905m have been bought back. Summary of the figures for the financial year 2014 In 2014, the Group posted an

operating result of €4.0bn (4.4bn). Currency translation effects were again negative, amounting to –€0.1bn (–0.3bn). Mainly as a consequence of a recalculation of taxes for prior years, in 2014 there was a net inflow from income taxes of €0.3bn (previous year: expense of –€0.1bn). Changes in the value of derivative financial instruments, and goodwill imp air m ent s ow ing to a resegmentation of the ERGO field of business had an adverse impact. Shareholders' equity rose by €4.1bn in 2014 to €30.3bn (31 December 2013: €26.2bn) The return on riskadjusted capital (RORAC), which serves as the key performance indicator for the Group as a whole, developed satisfactorily, rising to 13.2% (12.1%), whilst the return on equity (RoE) was 11.3% (12.5%). Gross premiums written by the Group in 2014 decreased to €48.8bn (51.1bn). As at 31 December 2014, Munich Re's available financial resources were 138% (153%) of its self-defined economic risk-capital requirement (economic solvency ratio). This internal capital requirement corresponds to 1.75 times the solvency level that will be required under Solvency II. Subject to any changes made pending supervisory recognition, the solvency ratio according to Solvency II requirements would thus be 242% (267%). Reinsurance: Strong result of €2.9bn The reinsurance field of business contributed €2.9bn (2.8bn) to the consolidated result. The operating

result was down –€0.3bn at €3.3bn. Gross premiums written decreased to €26.8bn (27.8bn). This was partly due to the development of exchange rates, which resulted in a reduction in premium income of almost –2%. Life reinsurance contributed €410m (403m) to the consolidated result. There were some unsatisfactory developments in the USA and Australia. Property-casualty reinsurance accounted for €2.5bn (2.4bn) of the result for the full year. The combined ratio for 2014 amounted to a very good 92.7% (92.1%) based on net earned premiums. As claims notifications for "basic losses" remained significantly below the expected level overall, Munich Re was able to release reserves: after adjustments for commissions, the net effect for the year was around 5.3% of net earned premiums. Munich Re maintained its conservative approach in setting loss reserves and in adjusting them over the course of time, so the safety margin in the reserves remained high. Overall claims expenditure for major losses in 2014 totalled – €1.2bn (–1.7bn). Reser ve strengthening and run-off profits for major losses from previous years almost balanced each other out in 2014. The major-loss burden amounted to 7.2% (10.4%) of net earned premiums, below the average expected figure of 12%. The cost of natural catastrophe losses for the full year was –€538m (–764m). At –€305m, a February snowstorm in Japan was the largest loss event of 2014. Man-

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-made major losses amounted to –€625m (–925m), accounting for 3.9% (5.7%) of net earned premiums. Torsten Jeworrek, Munich Re’s Reinsurance CEO, “We continue to focus on our profit-oriented underwriting policy and offer our clients individual solutions. And we benefit from our diversification into primary-insurance-based and specialised market segments.” ERGO field of business: Result of €169m, significant rise in profits in the ERGO Group

Munich Health: Profit of €109m (150m) In 2014, the Munich Health field of business posted a profit of €109m (150m). The operating

result declined to €118m. Munich Health's gross premiums written showed a year-on-year decrease of 18.5% to €5.3bn (6.6bn), which was attributable to negative currency translation effects, the reduction of Munich Re's share in a large-volume treaty and the sale of the Windsor Health Group. The 2014 combined ratio was 98.8% (98.3%). Investments: Investment result of €8.0bn Munich Re has made the disclosure of its investments more transparent in its annual financial statements for 2014. Insurancerelated investments (which mainly comprise investments for unitlinked life insurance contracts) are disclosed separately, as is the result from these investments. The figures for the previous year have been adjusted accordingly. With a carrying amount of €218.9bn (market value of €235.8bn), total investments (excluding insurance-related investments) increased to €8.0bn (7.2bn). Changes in the value of derivatives had a negative effect for the year of –€1.1bn. The balance of gains and losses on disposals excluding derivatives, on the other hand, was positive at €2.6bn. Overall, the investment result represents a pleasing return of 3.6% on the average market value of the portfolio. Investments in infrastructure, renewable energies and new technologies amounted to around €1.8bn. Further expansion in this area is planned for 2015 subject to dependable investment

Medical Health Insurance News

Munich Re's consolidated financial statements for 2014 show the business managed by ERGO in the three new segments Life and Health Germany, Propertycasualty Germany, and International. As a consequence of this change in presentation, goodwill had to be reallocated and revalued, which, together with the revaluation of intangible assets, led to impairments totalling around €450m. The success of ERGO's business in 2014 enabled Munich Re to post a profit of €169m (408m) for the ERGO field of business, notwithstanding the high additional charges. The result also benefited from tax income for prior years, which, taking into account policyholder participation, contributed around €150m. The operating result fell by around 9% to €626m (689m). The combined ratio for the year in the Propertycasualty Germany segment improved to 95.3% (96.7%), whilst that for the International segment was 97.3% (98.7%).

ERGO CEO Torsten Oletzky commented on the result for the ERGO Group, "We have again done very well with the result of the ERGO Insurance Group, raising the profit from €436m to €620m." Gross premiums written remained stable in 2014 at €16.7bn (16.7bn), and total premium income across all lines of business in 2014 was also fairly constant at €18.1m (18.0m). In the Life and Health Germany segment, gross premiums decreased by 1.8% in 2014 to €9.8bn (10.0bn), and in the Propertycasualty Germany segment they remained at a similar level to the previous year at €3.1bn (3.2bn). In the International segment they amounted to €3.8bn (3.5bn). Torsten Oletzky said, "The pleasing progress made in international business, where we saw a rise in both premium income and the result, shows that we are well on track. And we will continue to work hard on expanding our international business. We are also focusing on innovative business in Germany. Examples of this on the product side are our new company pension scheme, and our new residential-buildings cover, which also takes in highhazard flood zones. And the new possibility of using digital signature is a great service for everyone who wishes to make full use of electronic processes.”

| 13 33 iPOLICY

iPMIM

Made With Y By iPMI Magazine

“IPMI MAGAZINE IS AN EXCELLENT MEDIA FOR BROKERS & INSURERS.” OLIVIER LE FAOUDER CEO AOC INSURANCE BROKER ipolicymagazine.com

Outlook for 2015: Group result target of €2.5–3bn

Assuming exchange rates remain stable, the Group anticipates that for the financial year 2015 its gross premiums written will be in the range of €47–49bn. Gross premiums of €26–27bn are expected in reinsurance, and €16–16.5bn in the ERGO field of business. Total premium income in the ERGO field of business (including the savings element in unit-linked life insurance and capitalisation products) should amount to €17.5–18bn in 2015. Gross premiums written of slightly over €5bn are expected for Munich Health. In property-casualty reinsurance, Munich Re is aiming for a combined ratio of around 98% of net earned premiums. The increase of more than 5 percentage points on the ratio achieved in 2014 is mainly due to the fact that in 2014 there were randomly fewer major losses than expected. For 2015, Munich Re anticipates major losses in the order of almost €2bn, corresponding to an unchanged 12% of net earned premiums. The combined ratio for the ERGO Property-casualty Germany segment should be at a very satisfying level of around 93% in 2015 provided major losses remain within normal bounds; a combined ratio of around 97% is expected for the ERGO International segment. The combined ratio for Munich Health is likely to be

around 99%. Munich Re anticipates that market interest rates will remain very low overall in 2015, with correspondingly lower regular income from fixed-interest investments. Munich Re expects a total investment result of at least €7bn, representing a return on investments of at least 3%. The consolidated result in reinsurance should be at least €2bn in 2015. For the ERGO field of business, Munich Re projects a consolidated result for 2015 of around €500m, considerably better than the 2014 result, which was adversely affected above all by the goodwill impairment in the ERGO International segment. The profit target for the Munich Health field of business is in the range of €50–100m due to lower investment income and special taxation effects falling away. The Group is aiming for a consolidated result in the range of €2.5–3bn, subject to large losses being within normal bounds and to its profits not being affected by severe movements in exchange rates or the capital markets, significant changes in fiscal parameters, or other exceptional factors. For more daily insurance news articles log on to iPMI Magazine at ipmimagazine.com l

Medical Health Insurance News

conditions and appropriate returns. The proportion of investments in equities including equity derivatives as at 31 December 2014 was down to 4.3% (31 December 2013: 4.6%). Fixedinterest securities, loans and short-term fixed-interest investments continued to make up the largest portion of Munich Re’s investments, with a share of around 88% at market value. CFO Jörg Schneider was satisfied with the investment result:, “Thanks to our good portfolio mix and the long maturities of our fixed-interest investments, we have been able to largely ride out a capital market environment with extremely low interest rates, which is very pleasing. The low-interest rate policies of central banks come at a huge cost to savers and all forms of old-age pensions. As the representative of the interests of our policyholders in life insurance, we are openly voicing our criticism of these policies.” The Group’s asset manager is MEAG, whose assets under management as at 31 December 2014 included not only Group investments but also segregated and retail funds totalling €13.9bn (12.9bn).

iPMIM

INTERNATIONAL AND EXPATRIATE HEALTHCARE AND INSURANCE 2014

SPECIAL REPORT

| 13 33 iPOLICY

INTERNATIONAL AND EXPATRIATE HEALTHCARE AND INSURANCE 4THE GLOBALLY MOBILE POPULATION HAS GROWN DRAMATICALLY. THERE ARE OVER 50 MILLION EXPATRIATES, AND BY 2020 THIS WILL BE 60 MILLION. 232 MILLION PEOPLE NOW LIVE AWAY FROM THEIR COUNTRY OF BIRTH. BETWEEN ONE IN TWO AND ONE IN THREE EXPATRIATES HAS NO INTERNATIONAL HEALTH INSURANCE, ALTHOUGH A MINORITY IS COVERED BY DOMESTIC HEALTH INSURANCE. SEVERAL COUNTRIES SEEK TO GET EXPATRIATES AND MIGRANTS TO PAY FOR HEALTHCARE OR HAVE COMPULSORY HEALTH INSURANCE.

International and expatriate healthcare and insurance 2014, the latest report from insurance analyst Ian Youngman, puts the international and expatriate health insurance market in perspective and offers valuable insight into the nature of the current and future market. The most complete fact filled business report on international and expatriate health insurance is back and better than ever. After customer feedback it now includes more countries and insurers, new information on cross border healthcare and countries current attitude to expatriates, plus full details of new health insurance laws in countries including Dubai, Qatar, and the USA. Much more information has been added on the number of expatriates globally and by country â&#x20AC;&#x201C;both outbound and inbound, and on local insurance regulation. On insurers and brokers it includes who has been buying who, countries

they are moving into, plus the latest product and service developments. With the potential of domestic health insurance markets limited, US, UK and EU health insurers and intermediaries are increasingly looking at healthcare for expatriates and locals in international markets. ABOUT THE AUTHOR Ian Youngman is a respected writer and researcher specialising in insurance. He writes regularly for a variety of magazines, newsletters, and on-line services. He publishes a range of market reports and undertakes research for companies. An ACII, he has London market management experience with brokers and insurers.

Medical Health Insurance News

International healthcare used to be very simple; you designed one product and used it everywhere. But now there are local restrictions on who can insure, how, and what can be insured. Some countries require insurers to have local partners while in others it can take years to get an insurance licence.

Section 1: Figures • Global premium • Number of insurers • Location of insurers • Target market for insurers • Global number of expatriates • Latest destination countries • Expatriates as % of population • Latest outbound countries • Expatriate or non-citizen ? • Expatriate or international migrant? • Total number of non-citizens • What is an expatriate? • Expatriate characteristics • Expatriate salaries and benefits • The self employed • Refugees • Retirees • Students • Market potential

Section 2: Countries • Abu Dhabi • Algeria • Angola • Argentina • Australia • Austria • Bahrain • Bangladesh • Belgium • Bolivia • Brazil • Bulgaria • Cambodia • Canada • Cayman Islands • Chile • China • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Denmark • Dubai • Ecuador • Egypt • Fiji • Finland • France • Germany • Ghana • Gibraltar • Greece • Guatemala • Guernsey • Hong Kong

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• Hungary • Iceland • India • Indonesia • Ireland • Israel • Italy • Japan • Jersey • Jordan • Kenya • Kuwait • Kyrgyzstan • Lebanon • Libya • Luxembourg • Malaysia • Malta • Mauritius • Mexico • Monaco • Morocco • Netherlands • New Zealand • Nigeria • Norway • Oman • Pakistan • Panama • Peru • Philippines • Poland • Portugal • Qatar • Romania • Russia • Saudi Arabia • Singapore • Slovak Republic • South Africa • South Korea • Spain • Sri Lanka • Sweden • Switzerland • Taiwan • Thailand • Turkey • Uganda • United Arab Emirates • United Kingdom • USA • Uruguay • Venezuela • Vietnam • Zambia

Section 3: Companies • A Plus • ACE • Achmea • AIG • Aetna • ALC Health • Allianz • Amariz • APRIL International • Aria Assistance • ASSSA • Aviva • AXA • Blue Cross • Blue Cross Blue Shield • Brit Insurance • Bupa • CCW • Cigna • Clements Worldwide • Compare Clinic • Discovery • Exclusive Healthcare • Expacare • Expatriate Healthcare • Freedom Healthnet • General & Medical • Generali • Global Benefits • Global Underwriters • HCC • HealthCare International • Henner • IMG • IPH • Integra Global • Inter Global • International Citizens • Jelf • LAMP • Medicover • Met Life • Morgan Price • MSH International • Munich Re • NIB • Nordic Health Care • NowCompare • Now Health • Pacific Prime • Pan-American • Passport2health • RSA • Sano • Seven Corners • Sirius International • State Life • Swiss Global

• Swiss Life • United Healthcare • Vhi • VSP • Wellpoint • William Russell

Section 4: Organisations • Association of International Medical Insurance Providers • Association of Medical Insurers and Intermediaries • European Network for Patient Safety and Care • FDI World Dental Federation • International Hospital Federation • OECD • World Health Organisation • World Medical Association

Section 5: Global Research

Section 6: Regional Research • Accenture • Booz and Co • CCW • Cost of Living Reports • Eurobarometer • European Commission • European Observatory on Health Systems and Policies • Eurostat • Frost and Sullivan • Gallup • GulfTalent • Health Consumer Powerhouse • Mercer • OECD

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Section 7: Regional Information • Africa • Americas • Asia • Australasia • Caribbean • Europe • Middle East

Section 8: Background • Admitted policies • Brokers • Budget covers • Buyers • Buying the market overseas • Cancer • Claims • Compliance with local law • Co-payments • Cover • Critical illness • Currency • Danger zones ••Distribution • Emergency assistance • Emergency evacuation • Fraud • Global cover • Healthcare or health insurance • Helplines • High net worth • History • Hospitals offering health insurance • How to choose international health insurance • Insurers • International insurance versus domestic insurance • International medical accreditation • International patient • Maritime • Medical evacuation and repatriation • Medical tourism • Medical travel insurance • Mining and exploration • Music industry • NGOs • Need • Oil and Gas • Organ transplants • Political risks • Powerhouse economies • Pricing • Price comparison sites

• Private exchanges • Recovering markets • Reducing prices • Risk management • Second opinion • Security and travel advice • Self insurance • Short-term cover • Social media • Students • Takaful • Takaful health • Target market • Teachers • Top up covers • Travel insurance • Treatment overseas • Underwriting • Universal healthcare • Videos • War risks • Wealthy expatriates • Who can be covered? • Why companies buy it • Why individuals buy it • Why needs are changing • Why not just buy cover locally

Medical Health Insurance News

• Cigna • Commonwealth Fund • Economist Intelligence Unit • Finaccord • Grant Thornton • HSBC • International Living • KPMG • Mercer • OECD • PricewaterhouseCoopers • Pryce Warner • Santa Fe • Savills • UNWTO • United Nations • World Economic Forum • World Health Organisation • Zurich

• Roland Berger • Stackpole & Associates • World Health Organisation

1087 MILLION

TOTAL NUMBER OF TOURIST ARRIVALS 2013

52 MILLION

MORE TOURIST ARRIVALS IN 2013 THAN 2012

56.8 MILLION

TOTAL NUMBER OF EXPATRIATES WORLDWIDE BY 2017

50.5 MILLION

TOTAL NUMBER OF EXPATRIATES WORLDWIDE IN 2013

46 MILLION

TOTAL NUMBER OF EXPATRIATES WORLDWIDE IN 2009 SOURCE: IPMIM

"...THE MOST COMPLETE FACT FILLED BUSINESS REPORT ON INTERNATIONAL AND EXPATRIATE HEALTH INSURANCE IS BACK AND BETTER THAN EVER..."

INTERNATIONAL AND EXPATRIATE HEALTHCARE AND INSURANCE 2014 34 32

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iPMI Magazine subscribers enjoy complete access to this exclusive report for just £899. Other major retailers are charging £999. Another reason to trust iPMI Magazine with your industry and market intelligence requirements. BUY NOW Contact us directly via email: ipmi@ipmimagazine.com We hope you enjoy reading this report as much as we did. With Best Regards,

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iPOLICY POWERED BY iPMI MAGAZINE | OCT2014

GEOBLUE速 INTRODUCES NEW HEALTH PLAN FOR EXPATRIATES AND WORLD TRAVELLERS

BREAKING NEWS

| 13 33 iPOLICY

PNB METLIFE FORAYS INTO HEALTH INSURANCE SEGMENT

Friday, 10 April 2015 07:23

4A PRODUCT LIKE MMIPBC TYPICALLY HELPS A FAMILY COVER UNPLANNED MEDICAL EXPENSES OVER AND ABOVE THE HOSPITALIZATION COST.

Medical Health Insurance News

NB MetLife India Insurance Co. Ltd, today, inadequate health care planning that drives people announced its foray into health segment with to poverty.” l the launch of ‘MetLife Major Illness Premium Back Cover’(MMIPBC). As the name suggests, the plan PLAN FEATURES returns all the premiums paid incase there is no claim from the policyholder during the policy term and upon survival. The plan also provides the LAUNCHES ITS FIRST BENEFIT policyholder with a lump sum amount on diagnoses BASED HEALTH PRODUCT – METLIFE of any critical illness covered by the policy thereby MAJOR ILLNESS PREMIUM BACK ensuring that the family has adequate funds to COVER; meet the unplanned medical expenses and get the best possible treatment. COVERS 35 ILLNESSES WITH A Speaking on the launch, Mr. Tarun Chugh, MD RETURN OF PREMIUM OPTION; & CEO, PNB MetLife said, “MetLife Major Illness Premium Back Cover is the only product in the INSURANCE IF ONE FALLS ILL AND market which returns all the premiums paid at the ASSURED RETURNS IF ONE STAYS HEALTHY; end of the policy term incase of no claim and provides cover against 35 critical illnesses. As this SCORES OVER OTHER BASIC HEALTH is a benefit based plan, the claim process is simpler PRODUCTS IN THE MARKET AS IN without the involvement of a third party administrator CASE OF NON-OCCURRENCE OF like in the case of indemnity based health plans. A ANY CRITICAL ILLNESS, ALL THE product like MMIPBC typically helps a family cover PREMIUMS PAID BACK TO THE unplanned medical expenses over and above the POLICY HOLDER; hospitalization cost. As per market data, only 14% of expenses incurred due to major illnesses is due THE ONLY INSURANCE PLAN IN THE MARKET THAT PAYS CUSTOMER to hospitalization which is covered by the conventional FOR STAYING HEALTHY; mediclaim and health plans which means the rest of the 86% of cost is borne by the customers themselves. This is one of the reasons apart from

BREAKING NEWS

“Capita Healthcare Decisions has had a presence in Australasia for a number of years. However, the opportunity to now partner with Medibank across the region and into Asia on multinational, multi-channel decision support services is really exciting.“ RICHARD ATKINS GM INTERNATIONAL CAPITA HEALTHCARE DECISIONS

City Gold Coast, Queensland, Australia. The city is well-known as a luxury resort in Australia.

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CAPITA HEALTHCARE DECISIONS PARTNER WITH MEDIBANK TO DELIVER SAFE, CONSISTENT HEALTH ADVICE FOR AUSTRALIANS Wednesday, 08 April 2015 07:41

apita announces a partnership with Medibank, a healthcare company providing private health insurance and health solutions to almost 3.9 million people throughout Australia and New Zealand. As part of a wider relationship, Capita will provide Medibank with its market leading TeleGuides content set, which Medibank have localised for the Australian market. The localisation of the content means Medibank can offer the population tailored, appropriate care advice - facilitating access to the best health advice for service users wherever they may be located. This will support a team of clinicians to deliver safe, consistent health advice to service users. The clinical content provided

by Capita has been through a robust clinical governance process, and Capita have experience of over 85 million patient encounters worldwide without clinical incident - including powering the NHSDirect helpline in the UK. The content is written and customised through Capita’s Decision Management Software (DMS) composer. Richard Atkins, general manager, international, comments on the new partnership, “Capita Healthcare Decisions has had a presence in Australasia for a number of years. However, the opportunity to now partner with Medibank across the region and into Asia on multinational, multi-channel decision support services is really exciting. Bringing together our market leading software and clinical

content together with Medibank’s long standing track record in delivering a range of clinical services provides a catalyst for new health models of care for citizens in the region.” Dermot Roche, Medibank general manager of telephone, online & population health said, “The new partnership with Capita will add to Medibank’s reputation of providing innovative health solutions to both the members of Medibank and the broader Australian population who access health advice when they need it most." For more daily international medical, healthcare, expatriate and travel insurance news articles log on to iPMI Magazine at ipmimagazine.com l

Medical Health Insurance News

4CAPITA TO PROVIDE MEDIBANK WITH MARKET LEADING TELEGUIDES CONTENT SET, WHICH MEDIBANK HAVE LOCALISED FOR THE AUSTRALIAN MARKET.

BREAKING NEWS

“The launch of Doctor Online complements the existing Best Doctors services already offered by Friends Life, which allows members to access expert medical advice and information, whatever their concern.” ANNA SPENDER HEAD OF GROUP PROTECTION PROPOSITION FRIENDS LIFE ipolicymagazine.com

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FRIENDS LIFE ADDS DOCTOR ONLINE TO GROUP CRITICAL ILLNESS & GROUP CANCER COVER Wednesday, 01 April 2015 07:49

riends Life is now offering Group Protection customers Doctor Online as part of its Best Doctors® service. The service allows members to send medical questions, simply and confidentially, to an approved GP via a secure online portal. Through the Doctor Online service members will receive personalised answers to non-urgent medical questions within 72 hours. All doctors are UK based and have been carefully selected to ensure they give the most reliable and up-to-date medical information. They are able to provide advice if a member has a medical question that is worrying them, or simply if they would like some reassurance about something their own doctor has discussed with them. Anna Spender, Head of Group Protection Proposition at Friends Life, said, “The launch of Doctor Online complements the existing

Best Doctors services already offered by Friends Life, which allows members to access expert medical advice and information, whatever their concern. Whether searching for an expert second medical opinion to review a diagnosis and treatment regime, or simply having questions and concerns that they would like to have answered by an expert, Best Doctors is available to help scheme members. Doctor Online is not designed to replace visiting your GP but it could offer members a convenient way of getting some peace of mind about a medical issue which has been worrying them. For businesses, it means employees could avoid taking time off work to visit their GP because they can get advice sent straight to their inbox. Friends Life has formed a fantastic partnership with Best Doctors and we’re very pleased to be

adding Doctor Online to our Group Critical Illness and Group Cancer Cover propositions.” Dave Marcus, Director Client Management, Best Doctors said, “The volume of health information on the internet is huge and varies widely in terms of quality and reliability. It can be a stressful process attempting to access material that is both trustworthy and relevant, and the search process itself can be both confusing and time consuming. Best Doctors is committed to offering the best possible medical services to our members and their families, and we are delighted to be extending the services we provide to Friends Life customers with the addition of Doctor Online.” For more daily international medical, healthcare, expatriate and travel insurance news articles log on to iPMI Magazine at ipmimagazine.com l

Medical Health Insurance News

4SERVICE ALLOWS MEMBERS TO SEND MEDICAL QUESTIONS, SIMPLY AND CONFIDENTIALLY, TO AN APPROVED GP.

AntaĂŠ

Architect of international mobility solutions

International companies & organisations

NGOs

International schools

www.antae.ch

International students in Switzerland

BREAKING NEWS

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CIGNA TTK HEALTH INSURANCE LAUNCHES LIFESTYLE PROTECTION PRODUCT - ACCIDENT CARE Monday, 30 March 2015 04:53

igna TTK Health Insurance have announced the launch of its second lifestyle protection product, Accident Care. Accident Care is available to retail customers in three optionsBasic, Enhanced and Comprehensive with a sum insured ranging from Rs. 50,000 to Rs. 10 crore. Sandeep Patel, CEO, Cigna TTK Health Insurance Company Ltd said, “It is imperative to be prepared for adversity arising due to uncertainties in today’s evolving world. It is our aim to work together with our customers, to understand their unique needs and deliver on those needs. Lifestyle protection products from Cigna TTK are designed to assure financial support through life’s ups and downs. It’s our endeavour to keep the products simple, convenient and comprehensive. Accident Care is uniquely designed to offer benefits and value for money, to

our customers.” Earlier, Cigna TTK launched Critical Care. This health insurance policy is available in two variants: basic and enhanced. 15 basic critical illnesses will be covered under basic plan and 30 under the enhanced plan. Critical Care offers a sum insurance ranging from 1 Lac to 25 crores. The minimum age to take this policy is 18 and the maximum age is 65 with a lifetime renewal facility. Talking about Critical Care, Mr. Patel said, “With growing sedentary lifestyles, changing environmental factors and high stress levels in the country, lifestyle diseases are becoming more and more prevalent. Critical Care is designed to cater to the growing concerns of lifestyle diseases and the high medical costs associated with them. The product is also designed to complement indemnity medical products. We intend to offer a

comprehensive health insurance portfolio to all our customers. Both Accident Care and Critical Care are fixed benefit products which strengthens Cigna TTK’s suite of health insurance products offered in the market.” All Cigna TTK products offer immediate access to Cigna TTK’s online wellness program ProActiv Living. In addition, the policy holder is also entitled for tax benefit under section 80D as per Income Tax act.” For more daily international medical, healthcare, expatriate and travel insurance news articles log on to iPMI Magazine at ipmimagazine.com l

Medical Health Insurance News

4ACCIDENT CARE IS AVAILABLE TO RETAIL CUSTOMERS IN THREE OPTIONS- BASIC, ENHANCED AND COMPREHENSIVE.

A Market Leader in Patient Transport by Ambulance Jet

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„Special Care“ certified by EURAMI

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A fleet of dedicated medical aircraft

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All cabin sizes ranging from small to midsize and to wide body jets equipped with up to 2 Intensive Care Units

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Lear 35, 55 & 60 series, Challenger 604 and a unique CRJ 200 equipped for the transport of 6 stretcher patients

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Worldwide operation including hostile areas with no restrictions

We are only a phone call away and ready 24/7 to take off for your medical transfer Contact: Telephone: +49 911 36009 0 Telefax: +49 911 36009 59 Email: ops@fai.ag www.flightambulance.com

Fast - Safe - Reliable

BREAKING NEWS

| 13 33 iPOLICY

Monday, 30 March 2015 05:39

4MEMBERS ENCOURAGED TO PURCHASE THE INSURANCE PROGRAM AS SOON AS TRAVEL PLANS ARE FINALIZED.

ndia Network visitor health insurance announced that preexisting conditions coverage is made available to all visitors who purchase the plan before arrival in the United States, effective immediately. All members are encouraged to purchase the insurance program as soon as travel plans are finalized to avoid lack of proper coverage for pre-existing medical conditions. Parents and grandparents travelling from India invariably suffer from one or two medical conditions with serious consequences to their health. Many visitors may not even be aware that they are suffering from a pre-existing medical condition such as diabetes

or blood pressure. India Network evacuation, and repatriation health insurance, has been benefits. providing excellent health insurance Dr. KV Rao, President of India coverage for visitors of all ages Network Foundation said, “India 0-99 with various medical conditions Network health insurance became under two different plans – a fixed the only program for visitors aged coverage plan and a comprehensive 70 and over and has been burdened PPO network plan. with higher risk visitors in recent Pre-existing medical condition years. All Asian Indian community coverage under the India Network members should extend support health insurance is a very special to the program by active participation one. In essence, pre-existing and that is the only way that the medical conditions are treated program can continue to offer on par with new medical conditions valuable coverage for elderly and covered for both outpatient parents and grandparents.” and inpatient care under the ACE For more daily international network and ACE premier insurance medical, healthcare, expatriate plans. In addition to medical and travel insurance news articles coverage, all plans include $25,000 log on to iPMI Magazine at accidental death benefit, medical ipmimagazine.com l

Medical Health Insurance News

NEW ELIGIBILITY CRITERIA FOR PRE-EXISTING CONDITION HEALTH INSURANCE COVERAGE FOR VISITORS TO THE UNITED STATES

BREAKING NEWS

“Navigating the healthcare landscape of a foreign country can be very challenging for an expat employee and their dependents. Multi-national employers want their expat employees to have a comprehensive healthcare program.” JASON MCCORMICK VP INTERNATIONAL BENEFITS COWAN INSURANCE GROUP

ipolicymagazine.com

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Thursday, 26 March 2015 09:06

4CIGNA GLOBAL HEALTH BENEFITS® OFFERS MEDICAL, DENTAL, VISION AND PHARMACY BENEFITS TO CANADIAN EXPATRIATES.

igna Global Health Benefits® now offers medical, dental, vision and pharmacy benefits to Canadian expatriates and their eligible family members through its CignaLinks® network expansion into Canada. Cigna Global Health Benefits worked with Cowan Insurance Group to bring this opportunity to market. This relationship is unique in that the provincial and expatriate health plans are managed together for eligible customers; making it easier for customers to use their benefits wherever they may be in the world. In 2012 the private sector spent $60.3 billion on health care. Annual growth rates were forecast at 2.6% for 2014, which is higher

than public-sector annual growth rates (forecast at 2.0%). Through this relationship, customers now have access to a direct reimbursement experience utilizing a strong national network of health care professionals that are part of the CignaLinks Canada network. “Research and feedback tells us that customers want affordable health care services and products that are easy for them to use when they need it,” said Robyn Cameron, Senior Vice President, North America Market, Cigna Global Health Benefits. “By working with Cowan, we’re able to introduce a unique offering to customers that combines affordability with convenience without sacrificing

quality of care or quantity of access to doctors.” “Navigating the healthcare landscape of a foreign country can be very challenging for an expatriate employee and their dependents. Multi-national employers want their expatriate employees to have a comprehensive healthcare program so that when they travel, their medical needs will be covered,” said Jason McCormick, Vice President International Benefits, Cowan Insurance Group. For more daily international medical, healthcare, expatriate and travel insurance news articles log on to iPMI Magazine at ipmimagazine.com l

Medical Health Insurance News

CIGNA GLOBAL HEALTH BENEFITS NETWORK EXPANDS TO PROVIDE HEALTH SERVICES & BENEFITS TO CANADIAN EXPATRIATES

108 Medical Chambers at 108 Harley Street is a consultant-led and delivered independent clinic offering the highest standards of professional care with a minimum of delay in relaxing and friendly surroundings.

MEDICAL CHAMBERS 108 HARLEY STREET LONDON WIG 7ET

The specialist clinics located at 108 Harley Street are:

The London Breast Clinic – Fully integrated breast care service for all benign and malignant disease with on site digital mammography, ultrasound, cytology and core biopsy allowing rapid diagnosis. Breast screening, genetic and family review also available on site. The London Skin Clinic – Experts offer same day consultation and surgery under local anaesthetic for conditions including melanoma, skin cancer, cysts and other benign lesions, together with diagnosis and treatment of general dermatological conditions. The Gilmore Groin and Hernia Clinic – Over 30 years’ experience of the diagnosis and treatment for sportsmen and sportswomen with Groin Disruption / Sportsman’s Groin (Gilmore’s Groin) and adductor injuries, together with herniae of all types both primary and recurrent. Both open and laparoscopic repair are available as appropriate. The London Rectal Clinic – Expert opinion and treatment of inflammatory bowel disease including ulcerative colitis and Crohn’s disease, malignant and benign disease of the colon and rectum including rectal bleeding, haemorrhoids, pilonidal sinus, fissure and fistula. Bowel cancer screening is also available. The London Sports Injury Clinic – A cutting edge, multidisciplinary service that specialises in non surgical solutions for sports and orthopaedic injuries. In addition the clinic focuses on human performance and wellness. “You don’t have to be a professional athlete to be treated like one”. 108 X-ray and Imaging – Rapid access to full field digital mammography, ultrasound and where appropriate needle aspiration cytology or core biopsy. A full range of plain film investigations, general ultrasound including abdominal, gynaecological and small part imaging. A full breast screening service is also available.

For more information visit: www.108harleystreet.co.uk Telephone

Facsimile

Web

020 7563 1234

020 7563 1212

info@108harleystreet.co.uk

www.108harleystreet.co.uk

BREAKING NEWS

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BUPA ENHANCES BUSINESS FIT PRODUCT TO HELP EMPLOYEES STAY HEALTHY Wednesday, 25 March 2015 13:16

4BUPA HAS ANNOUNCED THE LAUNCH OF ITS ENHANCED BUSINESS FIT HEALTHCARE PRODUCT AVAILABLE TO ALL CORPORATE CUSTOMERS AND INTERMEDIARY GROUPS FROM 1ST APRIL 2015. such as neck, back and joint pain. With Business Fit, employees can benefit from early intervention – giving them quick and easy access to advice and treatment without the need for a GP referral – helping them to recover and return to good health, and work quicker. Patrick Watt, corporate director at Bupa, comments, “We have enhanced Business Fit to ensure more employers can provide their entire workforce with quality healthcare which provides cover for the leading causes of workplace absence, as well as everyday healthcare expenses on a budget. We know that healthy employees come to work, perform at their best and go the extra mile, so investing in your employees’ health make good business sense.” Core features include: l Early intervention by enabling employees to access mental health

and MSK services without the need for a GP referral; l Cover towards four common healthcare expenses: dental, optical, in-patient hospital stays and the cost of prescriptions; l Around-the-clock access to Bupa’s Anytime HealthLine, providing employees and their immediate family with support from Bupa’s team of GPs and nurses. Enhancing Business Fit is just one of Bupa’s efforts to improve healthcare options available to employees and to help make healthcare more accessible to more people. Bupa is committed to making private healthcare more accessible and delivering better value. In 2014, over half of Bupa’s renewing corporate customers had their premiums either reduced, or held level, meaning they have experienced some of the lowest premium increases on record. l

Medical Health Insurance News

he relaunched product has been designed to enable employers to offer healthcare to more of their workforce and help employees stay fit and well, both physically and mentally. This is something employees admit they want from their employer. Bupa research shows that 85%* of UK workers say their employer has a responsibility to look after their health and wellbeing. One of the most significant changes to Bupa’s Business Fit is the addition of cash benefits, to help employees with a range of everyday healthcare expenses. Employees will benefit from cover towards four common healthcare expenses including dental, optical, in-patient stays, and the cost of prescriptions. Business Fit also provides employees with access to support and treatment for two of the most common causes of workplace absence: mental health and musculoskeletal (MSK) conditions

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CIGNA ENHANCES UK DENTAL PLANS Monday, 23 March 2015 06:58

4PLANS SUPPORT EMPLOYEES WITH TREATMENT COSTS AND HELP EMPLOYERS TO REDUCE EMPLOYEE ABSENCE AND PROMOTE A HEALTHY WORKFORCE.

improved success rates of the treatment and more dentists becoming qualified to provide implant treatment. Cigna UKHB Managing Director, James Parker commented, “At Cigna we recognise our dental plan designs need to evolve in line with customer needs and dental care practice. UK consumers are becoming increasingly aware of the different options available to them to maintain or enhance their oral health. Therefore it is important our dental plans cover what matters to them. We’re confident the introduction of these new orthodontic and implant benefits will be welcomed by our members.” These latest enhancements on Cigna dental plans are in addition Cigna’s dental plans. Customers to the introduction of the Healthy with Cigna’s DentaCare plans Discounts benefit announced last levels 2 to 4 and OralHealth plans year. Any plan members using a levels 2 to 5 will all be eligible for Cigna Healthy Discounts dentist dental implant cover. Similar to for their implant or orthodontic orthodontics, the demand for treatment will be eligible for a dental implant treatment is 20% discount. For more international increasing. This is driven by many medical, healthcare, expatriate factors, including increasing and travel insurance articles log awareness amongst patients, on to ipmimagazine.com l

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Medical Health Insurance News

igna UK HealthCare Benefits (UKHB) has introduced two new benefits on group dental plans from 1st January 2015. Cigna dental plans provide easy and cost-effective care. The plans support employees with treatment costs and help employers to reduce employee absence and promote a healthy workforce. The first new benefit is cover for child orthodontic treatment¹. This is now available on Cigna’s DentaCare plans levels 2 to 4. The demand for this type of treatment is increasing as more people become aware of oral health issues. Around 1 in 3 children has crooked teeth and needs orthodontic treatment to straighten them. According to the British Orthodontic Society, nearly 1 million people in the UK started orthodontic treatment last year. Recognising this need, Cigna has updated their plans to include the benefit as part of a wider set of plan enhancements. The second new benefit is cover for dental implant treatment¹. This has been introduced on both of

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PACIFIC PRIME CLARIFIES INTERNATIONAL PRIVATE MEDICAL INSURANCE INFLATION Friday, 20 March 2015 05:55

he advisor analysed findings to explore the methodology used in reporting inflation rates, along with indications of where care should be taken when drawing specific conclusions. The article demonstrates a requirement for clarification between the data used in regards to promotions and discounts, taking them into account rather than omitting their significance by removing their impact on premium inflation analyses. The advisor deemed it “more beneficial to interested consumers to reflect true pricing at the time of our reporting to give a more accurate depiction of the current landscape of the market”. The article makes it clear that this decision left some numbers open to interpretation due to the final figures being presented with an emphasis on inflation percentage. This explanation was given to a

query on how some insurers have a seemingly high inflation % rate, which may not be an accurate reflection of a given year’s rate. The first example of this came in Pacific Prime’s position for William Russell, who appeared to have the highest annual inflation of the year among insurance companies covered within the report. The advisor showed that, at first glance, there could be an assumption that William Russell simply raised premiums at a greater rate than others. However, the issue becomes clear when the context of temporary promotions given as an additional discount to Pacific Prime clients is explained. Pacific Prime states they used this discounted rate as data for the annual report, which was not truly indicative of William Russell’s published rates. When the promotion ended, the data was

‘artificially exaggerated’ and could not be considered a true representation of William Russell’s actual inflationary rise between 2013 and 2014. They highlighted that William Russell actually had the 2nd lowest average inflation rate in 2013, and the lowest average inflation in 2012. William Russell has a long track record of providing quality insurance at an excellent value, introducing new measures to combat inflation in the form of new provider and limited direct billing networks. Although the insurer seemingly had the highest inflation in the report, Pacific Prime would like to acknowledge that the % increase is not indicative of actual premium price, and expects a return to lower inflation rates in the 2015 report. For more medical insurance news articles log on to ipmimagazine. com l

Medical Health Insurance News

4PACIFIC PRIME HAS REFLECTED ON THEIR ANNUAL IPMI INDUSTRY REPORTS, WHICH SET OUT TO OUTLINE THE RATES OF INFLATION AMONG MAJOR INSURERS IN VARIOUS REGIONS AROUND THE WORLD.

BREAKING NEWS

“China is a fantastic market for Clements Scholars. The program is already recognised for helping teachers and staff access medical facilities, top providers and resources around the world. With Starr China’s local market leadership, Clements Scholars will soon be the reference in China as well.” CHRIS BECK PRESIDENT CLEMENTS WORLDWIDE The Great Wall Of China.

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CLEMENTS WORLDWIDE PARTNERS WITH STARR CHINA TO PROVIDE INTERNATIONAL INSURANCE SOLUTIONS IN CHINA Tuesday, 17 March 2015 09:03

lements Worldwide have announced the launch of a partnership with Starr China to deliver insurance coverage to expatriates and international organisations in China. Starr China is joining forces with Clements to target the international individual and group segment in this growing insurance market. Starr China, under license by Clements Worldwide, will introduce Clements Scholars®, a group health program for expatriate educators and school staff, to serve the international school community in China. Clements Scholars is unique in that it provides comprehensive insurance coverage, extensive member access to medical facilities and standardised benefits to educational institutions

with locations in multiple countries. “China has one of the world’s largest number of international schools, with more than 300 educational institutions employing expatriate teachers and personnel,” said Chris Beck, president of Clements Worldwide. “China is a fantastic market for Clements Scholars. The program is already recognised for helping teachers and staff access medical facilities, top providers and resources around the world. With Starr China’s local market leadership, Clements Scholars will soon be the reference in China as well.” “Clements Scholars offers an affordable, wide-reaching, and comprehensive plan, a best-inclass network of providers and rich member benefits,” said Kevin

Liang, president of Starr China. “We are confident about the potential of Clements Scholars in China, as well as the opportunity present in this market for products covering international property, school directors’ liability and others, for a complete suite of expatriate and international risk management coverage solutions.” Starr and Clements seek to provide insurance coverage to the estimated 633,000 expats living in China, a community growing by about 5% each year. The partnership affords expatriates access to more choices for international health and other insurance products, addressing the rising costs of medical care at private clinics used by foreigners in China. l

Medical Health Insurance News

4STARR CHINA IS JOINING FORCES WITH CLEMENTS TO TARGET INTERNATIONAL INDIVIDUAL AND GROUP SEGMENT.

JOIN CIGNA GLOBAL AT THE SINGAPORE GRAND PRIX The Cigna Global Individual Private Medical Insurance Broker & Partner Conference takes place in Singapore from the 17th - 21st of September 2015. Throughout the year, we will issue invites to 15 partners who are aligned with Cigna’s customer centric vision to support expatriates through their journey. You could be one of them. Learn more at cignaglobal.com/brokers/singapore2015

BREAKING NEWS

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THE MOST COMPREHENSIVE CANCER COVER IN THE CRITICAL ILLNESS MARKET PLAN FEATURES SIMPLIFIED THE MAIN CANCER DEFINITION;

INCREASED AND STANDARDISED PAYMENT FOR ALL ADDITIONAL PAYMENTS TO 25% OF BENEFIT OR £25,000 (WHICHEVER IS LOWER); CREATED AN OPTION TO ADD GLOBAL TREATMENT, IN ASSOCIATION WITH BEST DOCTORS, FOR AN ADDITIONAL £4 A MONTH.

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ark Anders, Director of Sales for Individual Protection at Friends Life, said, “The new enhancements we have made to our critical illness proposition mean our customers can be even more confident that their policy will support them financially across a very broad range of significant illnesses. After all, that is what we are here for - supporting customers when they or their children have health problems. I think we now have the strongest critical illness proposition on the market. When adding these cancer related enhancements to our unique benefits such as the Global Treatment option, child specific illnesses and fracture

cover we are offering something very few other providers can compete with.” Anders added, “A severe loss of hearing can have a huge impact on someone’s life and so our new additional payment definition is designed to support customers whose hearing loss is severe, but not significant enough to claim on the main benefit. These enhancements make critical illness cover an even more attractive proposition to customers. Cancer is the most claimed for condition on critical illness policies so it’s really important that we cover people for as many different forms of it as possible.” l

Medical Health Insurance News

CREATED A NEW ‘LESS ADVANCED CANCER’ ADDITIONAL PAYMENT DEFINITION COVERING 20 SPECIFIC TYPES OF CANCER;

4FRIENDS LIFE LATEST ROUND OF CRITICAL ILLNESS ENHANCEMENTS NOW OFFERS MOST COMPREHENSIVE CANCER COVER ON THE MARKET.

BREAKING NEWS

“Global Treatment revolutionises the protection insurance industry and is a unique optional benefit in the UK. It provides peace of mind that comes from knowing you are in the best hands. Global Treatment can open the doors to more options, giving them access to treatment at worldrenowned hospitals.” MARK ANDERS DIRECTOR OF SALES FRIENDS LIFE

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FRIENDS LIFE REVOLUTIONISES PROTECTION MARKET WITH THE LAUNCH OF GLOBAL TREATMENT Tuesday, 17 March 2015 07:27

lobal Treatment is the first protection option of its kind in the UK and is exclusive to Friends Life. Global Treatment gives customers access to the leading medical experts and treatments around the world – for themselves and their children. Covering a range of serious illnesses, including all cancers, Global Treatment will pay and arrange for people to get from their front door to a hospital they choose. It offers more choice and access to high-quality treatment in leading international hospitals outside of the UK. Mark Anders, Director of Sales at Friends Life, said “Global Treatment revolutionises the protection insurance industry and is a unique optional benefit in the UK. It provides peace of mind

that comes from knowing you are in the best hands. If a customer or their children were diagnosed with a serious illness, Global Treatment can open the doors to more options, giving them access to treatment at world-renowned hospitals by leading medical experts. If a customer is diagnosed with cancer and the best possible treatment is in New York, Zurich or Sydney, for example, Global Treatment will cover the costs. All they have to do is concentrate on getting better.” Frank Ahedo, Managing Director at Best Doctors, who are supplying the medical expertise for Global Treatment, said “Best Doctors has been providing people in the UK with a Second Medical Opinion service for over 10 years. Global Treatment now builds upon the

value of this service, taking it to the next level by providing and paying for treatment and expenses. As well as giving advice to people, we can now get them in front of some of the most skilled doctors at centres of medical excellence around the world. I’m very proud that Best Doctors will be working alongside Friends Life to deliver this fantastic additional benefit.” Global Treatment is available to anyone taking out a Friends Life Protect+ policy (life cover, critical illness cover or income protection). For more daily international medical, healthcare, expatriate and travel insurance news articles log on to International Private Medical Insurance Magazine at ipmimagazine.com l

Medical Health Insurance News

4FRIENDS LIFE ANNOUNCE LAUNCH OF GLOBAL TREATMENT. AN ADDITIONAL OPTION TO ITS PROTECT+ RANGE.

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MORE POWER IN THE HANDS OF BROKERS WITH INTRODUCTION OF NEW CLAIMS TRACKING TOOL Tuesday, 17 March 2015 06:09

serve is a web-based portal, accessible via desktop, tablet and mobile, that allows brokers to view all the claims they have in progress on AXA policies at their convenience, 24 hours a day, seven days a week. Following a successful pilot with Bluefin, eServe has now gone into a second pilot phase with members of the Brokerbility group and will be made available to the wider market in Q2 this year. Eserve, developed with rapid application delivery platform OutSystems, allows brokers to view key claims information in real time including liability decisions, payment and settlement details and view the contact information of the relevant parties involved in the claim such as adjusters, solicitors and surveyors. Brokers will be able to view their private home and motor, commercial property and motor

and liability claims via the portal and although currently available only to brokers, the functionality to allow customers to track their own claim will be added in due course. Chris Voller, Director of Claims at AXA Insurance said, “Our ability to deliver a fast, efficient and pain-free claims process is vital if we are to fulfil our ambitions to be the insurer of choice for brokers. “Our award-winning claims service is greatly valued by brokers and we want to stay ahead of the game which is why we have invested so much in creating this portal. “We understand that customers are more demanding than ever and brokers are under a huge amount of pressure to deliver for their clients. Eserve allows them to cut out the unnecessary processes and delays that often cause frustration for their customers

and deliver a superior claims service.” Zahid Jiwa, VP UK and Ireland, OutSystems added: “By optimising eServe for PCs, tablets and mobiles, AXA can deliver a claims system that is user-friendly, accessible and one that fits into a broker’s trading day, not the other way around. “In addition, eServe allows AXA to react more quickly to any broker feedback or potential problems in the claims process.” Following the completion of the Brokerbility pilot, eServe will be made available to all brokers. Enhancements to the functionality of eServe will be made throughout 2015 and beyond. For more daily international medical, healthcare, expatriate and travel insurance news articles log on to International Private Medical Insurance Magazine at ipmimagazine.com l

Medical Health Insurance News

4BROKERS WILL HAVE GREATER CONTROL AND INFLUENCE OVER THE CLAIMS PROCESS WITH THE INTRODUCTION OF A CLAIMS TRACKING TOOL.

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AON MAXIMUM PROTECTION DIRECTORS AND OFFICERS PRODUCT OFFERS NEW COVERAGE FOR AT RISK D&OS Thursday, 05 March 2015 10:28

“One of the greatest risks for individuals serving as directors and officers of companies is their personal liability,” said Christine Williams, chief operating officer of Aon Risk Solutions’ Financial Services Group. “While it would be extremely unlikely NonIndemnifiable D&O insurance would not respond; if such a situation was to occur, the MaxPro D&O feature would provide an additional level of benefit. Leona Lik, managing director with Aon Risk Solutions’ Financial Services Group in Bermuda added, “In fact there has been a recent situation where a lead NonIndemnifiable D&O insurer has denied coverage.”

This new protection will most often be added to the top layer of a Side A D&O program, which is designed to respond to catastrophic situations where the company does not indemnify the directors and officers, potentially causing those individuals to become personally liable. Max-Pro D&O provides added protection in the event the company is not in a position to fund the pursuit of the individuals’ rights to coverage. Max-Pro D&O protection features include: Legal representation cost coverage

No requirement for insurers consent to incur the expenses Legal representation costs will be reimbursed within a short period of time Max-Pro D&O coverage can be triggered when the D&O insurers who write the Side A coverage deny in whole, or in part, any reported claim or circumstance. It can be activated when the parent company is insolvent or in the absence of an individual dispute. This coverage will highlight the importance of selecting strategic insurance carriers who demonstrate superior claims handling service. l

Medical Health Insurance News

4AON RISK SOLUTIONS HAS RELEASED DETAILS ABOUT ITS EXCLUSIVE MAXIMUM PROTECTION D&O PRODUCT, WHICH PROVIDES ADDITIONAL COVERAGE TO DIRECTORS AND OFFICERS WHEN NON-INDEMNIFIABLE D&O LIMITS ARE EXHAUSTED OR DO NOT RESPOND. THIS NEW PROTECTION WILL MOST OFTEN BE ADDED TO THE TOP LAYER OF A SIDE A D&O PROGRAM.

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“Monitoring you or your family’s health is difficult enough at home. When you have to relocate for work or other reasons, it becomes even more difficult. We hope that the inclusion of these services will allow expatriates to take greater control over their health and have a variety of options when seeking medical care.” GRISELLE CHERNYS SPOKESPERSON WELLAWAY ipolicymagazine.com

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WELLAWAY ADDS ONLINE PERSONAL HEALTH RECORDS, E-CONSULTATIONS & SECOND MEDICAL OPINIONS TO ITS EXPAT HEALTH PLANS Wednesday, 04 March 2015 10:12

ellAway, Ltd.’s latest expatriate fields. Members can access their health plans will now include PHR and other services online or added value services such as via a mobile app available on both online personal health records iOS and Android. (PHRs), e-consultations, and second WellAway Spokesperson, Griselle medical opinions. These services Chernys expressed her delight at are available to all members and being able to offer these services their dependents around the to the global expatriate community. “Monitoring you or your family’s world. The inclusion of these services health is difficult enough at home. are key to WellAway’s advocacy When you have to relocate for for the global citizen and encourages work or other reasons, it becomes expatriates to take greater control even more difficult. We hope that of their health while they’re on the inclusion of these services will the go. Additional to each member’s allow expatriates to take greater PHR, WellAway can assist with control over their health and have collecting their past medical a variety of options when seeking records, schedule e-consultations medical care. At WellAway, our with a domestic or foreign provider aim is to make the individuals’ and even request second medical transition into the expatriate opinions within 48 hours from a lifestyle as seamless as possible network of medical specialists – especially when it comes to ones’ and experts in their respective health and well-being.”

WellAway’s recently launched La Vie a l’Etranger, New American and Global Expat will include these services at no extra cost to the member. Additionally, all group plans will also have access to the online PHR platform. WellAway, Ltd. is a company headquartered in Hamilton, Bermuda with global office locations in France, Belgium and the UK. The company specializes in health and travel insurance for expatriates with an emphasis on unique health programs for foreign nationals living throughout the world. For more daily international medical, healthcare, expatriate and travel insurance news articles log on to International Private Medical Insurance Magazine at ipmimagazine.com l

Medical Health Insurance News

4INCLUSION OF SERVICES KEY TO WELLAWAY’S ADVOCACY FOR THE GLOBAL CITIZEN. ENCOURAGES EXPATS TO TAKE GREATER CONTROL OF HEALTH.

BREAKING NEWS

Brokers seeking to offer this innovative expatriate health program are advised to contact our Broker Management Department at brokerinfo@wellaway.com

ipolicymagazine.com

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WELLAWAY NOW OFFERING ACA-COMPLIANT (OBAMACARE) EXPAT HEALTH PROGRAM IN THE USA Thursday, 26 February 2015 07:38

he New American offers an ACA-Compliant (Obamacare) health plan coupled with innovative wellness and support tools for expatriates coming to the USA. This program is designed to offer more than just health insurance, by assisting incoming foreign nationals and their families in establishing their new life in the USA with confidence and peace-of-mind. This program contains the only expat health plan to receive approval as Obamacare compliant in the expat market. The New American provides medical services through an open-access provider network of over 1.1 million healthcare professionals. The program also includes expatriate support tools such as access to a personal ConciergeCare Counselor, provider search assistance with appointment scheduling, an online Personal

Health Record with medical record retrieval, e-consultations and second medical opinions. WellAway offers member services in a variety of languages via its multicultural call-center. WellAway is a leading advocate of expatriate support for individuals, families, and employees. Having an Obamacare plan will help expats living in the USA avoid paying a tax or substantial penalties and ensure them that their health is in good hands. The New American is now open for enrolment and interested individuals can obtain a quote and complete an application online at www.Wellaway.com or via one of our selected brokers. Brokers seeking to offer this innovative expatriate health program are advised to contact our Broker Management Department at brokerinfo@wellaway.com WellAway, Ltd. is a company

headquartered in Hamilton, Bermuda with global office locations which include France, Belgium and the UK. The company specializes in health and travel insurance for expatriates with an

emphasis on unique health programs for foreign nationals living throughout the world. l

Medical Health Insurance News

4WELLAWAY, LTD. IS PROUD TO ANNOUNCE THE LAUNCH OF ITS LATEST EXPATRIATE HEALTH PROGRAM â&#x20AC;&#x201C; THE NEW AMERICAN.

BREAKING NEWS

“We are very excited to receive this approval and comply with the new USA requirements for insurance. This allows our members to keep a product that is international and specifically designed to the needs of expats, while meeting the new guidelines and not paying unnecessary taxes and penalties.” GRISELLE CHERNYS SPOKESPERSON WELLAWAY ipolicymagazine.com

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WELLAWAY ANNOUNCES APPROVAL OF ITS HEALTH PLANS UNDER THE ACA Tuesday, 24 February 2015 11:28

y purchasing one of WellAway’s ACA-Compliant policies, Foreign individuals and employer groups will not be subject to the penalties or taxes that apply to any person admitted to the United States for a period of more than eleven months. Starting in 2015, employers may face further taxation or penalties if they do not offer ACAcompliant insurance coverage to their expat employees in the United States. WellAway has further emphasized its advocacy for expatriates coming to the USA by offering a variety of support tools and resources that help foreign nationals navigate the US healthcare system and Obamacare. These include assigning personal ConciergeCare Counselors to help each member understand how their benefits work in the USA. ConciergeCare services assist members in finding the best-rated in-network providers, making

appointments, dealing with medical bills and understanding any cost-shares. Member services are available 24/7 in the member’s native language. The company is also providing a variety of digital guides that will inform members of the differences between healthcare in the USA and in their country of origin. “We are very excited to receive this approval and comply with the new USA requirements for insurance. This allows our members to keep a product that is international and specifically designed to the needs of expats, while meeting the new guidelines and not paying unnecessary taxes and penalties. It has taken a lot of work and effort for WellAway and its underwriters to design these products and really understand the USA mandates,” stated Griselle Chernys, spokesperson for the company.

”We are happy to offer these products to any foreign nationals entering the United States and our brokers and distributors have welcomed meeting the demands of their clients. Until now, there were no ACA-compliant options

available to expats and brokers have often found themselves unable to meet a growing demand. Our product is different because it encompasses a very complete service to the expat via our unique program design.” l

Medical Health Insurance News

4ACCREDITATION FROM THE US GOVERNMENT TO DISTRIBUTE ITS EXPAT PLANS AS COMPLIANT UNDER THE REQUIREMENTS OF AFFORDABLE CARE ACT (OBAMACARE).

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AIG ACQUIRES CONTROLLING STAKE IN ING EMPLOYEE BENEFITS GLOBAL NETWORK

commitment to providing the highest level of services and solutions to multinational companies and to meeting the broad insurance needs Monday, 01 June 2015 06:36 of consumers in markets around the globe. American International Group, Inc. “As global business thrives, (NYSE:AIG) has announced that it employee benefits are an increasingly has acquired a controlling stake in important consideration for ING Employee Benefits Global multinational companies competing Network and renamed it AIG Global for the best employees,” said Curt Benefits Network. The network is Olson, President and CEO, AIG Benefit based in Belgium. Solutions. “Our ability to offer benefit The network’s minority shareholders plan solutions through this network are Nationale-Nederlanden in the creates additional opportunities for Netherlands and France’s Malakoff AIG to support our multinational Mederic. Terms of the deal were not clients.” disclosed. The network provides administrative AV I VA A NNOUNCE S T HE and marketing services to insurance ACQUISITION OF EXPANDER companies offering benefit solutions ADVISORS to multinational employers. The administrative capability of AIG Monday, 25 May 2015 06:07 Global Benefits Network offers multinational companies an efficient Aviva plc have announced that it way to access and manage employee has reached an agreement with Innova Capital to acquire 100 percent benefits globally. Insurance carriers from around of Expander Advisors (“Expander”), the world are members of the network, one of the largest networks of providing benefit solutions in financial advisors in Poland. This individual or multiple countries. transaction is subject to the approval Combined, the carriers offer benefit of Poland’s Competition and Consumer solutions in more than 100 countries. Protection Office. The acquisition of Expander is AIG Global Benefits Network can develop global benefit plan solutions another important milestone in the for multinational clients by tapping implementation of Aviva’s multithe coverage options offered by channel distribution strategy in Poland, one of its growth markets. carriers throughout the network. David McMillan, Chief Executive AIG’s stake in the network and its role as U.S. network partner Officer Aviva Europe, said, “This allows its U.S. benefit division, AIG investment is an important step in Benefit Solutions, to offer enhanced the development of our Polish employee benefit plan solutions to business. It enhances our distribution clients seeking multi-country capability significantly and underlines our confidence in the Polish market.” coverage. This investment furthers AIG’s

ACE LAUNCHES ACE BUSINESS CLASS IN SWEDEN Friday, 22 May 2015 06:48

ACE Group have launched its new corporate travel proposition ACE Business Class in Sweden, as it continues to enhance its multinational offering for companies in the Nordic region. Stephane Baj, Regional Director of A&H Corporate & Affinity, for ACE in Europe, Eurasia and Africa said, “With employees increasingly travelling to less familiar destinations, European businesses need a solution that offers comprehensive insurance cover, combined with high-quality 24/7 emergency and medical assistance and the technology that helps them stay in control. ACE Business Class is an innovative solution that brings all the elements of ACE’s business travel proposition together, helping employers to fulfil their duty of care while providing the information that staff need to make their travel safer and easier.” Anna Orhaug, Head of Accident and Health for the Nordic countries at ACE, said, “ACE Business Class brings to the marketplace a comprehensive proposition which has been well received elsewhere in Europe and combines the best of ACE’s knowledge and experience elsewhere around the world with a dedicated policy wording for Sweden.

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Medical claim increase trends plan exceeds the excise thresholds, EMPLOYERS SHOULD EXPECT HEALTH CARE PREMIUMS TO remain in the high single digits – charging $0.40 for every dollar above Trends range from 7.2 percent for a set threshold. Currently, 38 percent SURGE INTO 2016

Medical Health Insurance News

HMO to 9.0 percent for Indemnity of large employers are expected to Friday, 22 May 2015 04:40 Fee-for-Service annually, slightly hit the excise tax threshold in 2018 below 2014 levels and consistent if they do not make any changes to Health care insurers report continued with Wells Fargo Insurance’s 2015 their plan design. rising premiums into 2016 with claim Employee Benefits Market Outlook “Since the excise tax thresholds trends exceeding general inflation released earlier this year. Despite will increase annually using a costfor at least the next 18 months, the stability in year-over-year claim of-living index, it’s vital employers according to the Spring Healthcare trends, costs remains at unfavourable strive to manage healthcare cost Trend Survey from Wells Fargo levels for employers. trends in order to avoid excise taxes Insurance, part of Wells Fargo & Co Rising cost and usage of speciality in the long run,” said Nick Allen, (NYSE:WFC). The survey of more drugs – The survey showed a national practice leader for Actuarial than 65 insurance companies continued increase in prescription Services with Wells Fargo Insurance. nationwide found that, before any drug cost trends as a result of price “For many employers, healthcare plan design changes, overall claim increases in generic drugs, and cost trends will be the foremost costs will continue to increase by growing use of speciality biotech determining factor as to whether 7 to 10 percent, indicating even drugs, such as Abilify and Crestor. and when their plans will exceed higher premium rates in 2015 and Healthcare claim trends for 2016 the excise tax dollar limits.” 2016. expected to increase for most Similar to the prior year, respondents “The results of the survey indicate products – Projections for 2016 agree the top‐three employer product rising cost trends that will force show 0 to 1 percent higher than innovations in 2015 will involve companies into a delicate balancing trends from 2015. wellness initiatives, accountable act of providing competitive benefits care organizations (ACOs), and while also managing costs effectively Other influences in addition to narrow- or tiered- provider network and complying with regulations,” healthcare reform provisions offerings. said Dan Gowen, national practice The survey also found that the leader with Wells Fargo Insurance’s Claim trends are also influenced dental claim trend remains constant Employee Benefits National Practice. by price inflation or deflation (changes with past results and lower than “We continue to work with our in unit prices for the same services), medical due to a lack of cost‐shifting employee benefit customers to increased or decreased use of from public to private plans and design and implement the best services, aging, the leveraging effect improvements in dental technology. programs to increase employee of benefit design features, changes “Employers need to have a realistic engagement and support their in provider treatment patterns, and expectation of what will happen to financial goals.” improvements in technology and their health care cost if they don’t Wells Fargo Insurance has drug therapies. make any changes to their plan or conducted this biannual survey Another challenge facing employers health of their employee population,” since 2008 and, for the first time, is the excise tax, or so-called Cadillac said Gowen. “Partnering with their collected data from insurers for use tax, created to encourage employers insurance broker and employee in forecasting healthcare trends for to offer cost-effective plans and benefits advisor to project costs is 2016. The survey found several engage employees in sharing the a critical first step for a business’ trends are contributing to the strong cost of care in an effort to reduce strategic and financial planning for indication that health care premiums health care usage and costs. Starting 2016.” will continue to rise, including the in 2018, excise taxes will be charged following: based on how much an employer’s

DEPARTURE LOUNGE

31 MILLION PEOPLE WERE UNDERINSURED IN 2014

collection agency over unpaid medical bills (23%) or said they had to change their way of life in order to pay their medical bills (22%). Friday, 22 May 2015 04:28 “The financial and health insecurity Thirty-one million people with health that comes from being underinsured coverage in the United States were is substantial and puts people’s underinsured in 2014, according to health and well-being at risk,” said a new Commonwealth Fund report. Commonwealth Fund President The share of working-age adults David Blumenthal, M.D. “If health who had health insurance all year insurance costs continue to be but were underinsured was statistically shifted to consumers at the rates unchanged since 2010, after nearly we have seen over the past ten years, doubling, from 12 percent to 22 the problem will likely grow.” In addition to financial strain, percent, between 2003 and 2010. People are considered underinsured people who were underinsured also if they have had health insurance skipped needed health care—44 for a full year, but have high deductibles percent either didn’t go to the doctor or out-of-pocket expenses relative when they were sick; did not fill a prescription; skipped a physician– to their income. The study, The Problem of recommended medical test or Underinsurance and How Rising follow-up visit; or didn’t see a Deductibles Will Make It Worse, is specialist when their doctor told based on The Commonwealth Fund’s them to do so. Biennial Health Insurance survey, which interviewed people 19-64 Who Is Underinsured? years old between July and December 2014. It could not separately assess People with health insurance through the effects of the Affordable Care their jobs are increasingly underinsured Act on underinsurance because as employers, particularly firms people insured all year in the survey with 100 or fewer employees, are had coverage that began prior to sharing more of their health care the law’s major insurance expansions costs with employees, especially in the form of higher deductibles. going into effect. According to the report, the While people buying coverage on financial consequences of being their own are still more likely to be underinsured are significant. Half underinsured than those with (51%) of those who were underinsured employer coverage (37% vs. 20%), had problems paying medical bills the share of people with employer or were paying off medical debt insurance who are underinsured over time. More than one-third either has doubled since 2003, when it had trouble paying or couldn’t pay was 10 percent. According to the report, underinsured their medical bills (38%) and onethird had medical debt they were rates were higher among those paying off over time (34%). More working in small firms with health than one-fifth were contacted by a benefits through their jobs—27

percent were underinsured compared to 14 percent in firms with 100 or more workers. Adults under age 65 who are disabled and covered by Medicare were underinsured at the highest rate of any group in the survey (42%). People with health problems were more likely to be underinsured. Thirty percent of people in poor health or who had a chronic health problem or disability were underinsured, compared with 16 percent of those who were healthier. Rising Deductibles Contribute to the Underinsured Rate Over the past 10 years, deductibles have contributed to underinsured rates in two ways: more people than ever before have plans with deductibles, and those deductibles are taking up larger shares of people’s incomes. According to the report, in 2003, 40 percent of people with private health insurance had no deductible, while in 2014 just 25 percent didn’t have one. In 2014, 14 million people had deductibles that were 5 percent or more of their income, while only 4 million had deductibles that high in 2003. The impact has been substantial. While many people were underinsured because they had high out-of-pocket costs and high deductibles, 7 million people were underinsured due to deductibles alone in 2014. When looking at high deductibles by type of insurance, the report found that 11 percent of people with employer plans and 24 percent with individual market plans had high deductibles in 2014, up from 2 percent and 7 percent respectively

73 compared with 49 percent in 2010. 36% of underinsured adults reported expensive medical bills under their current health plans that were not covered by insurance; 37 percent said their doctor had charged them more than the insurance would pay and they had to pay the difference; 25 percent said their health plan denied payment for medical care they had received; and 20 percent said a doctor’s office told them they did not accept their insurance. Even among families with health insurance, the report demonstrates how the growing share of health care costs that families must pay themselves has Underinsured rates in the a substantial impact on four largest states their ability to afford the care they need. Changes In the four largest states, in health insurance design the underinsured rate varied that keep deductibles from from 19 percent in California rapidly increasing could and 22 percent in New York help consumers. In addition, to 29 percent in Florida policies that eliminate gaps and 31 percent in Texas. in health plans could alleviate the unexpected costs many Slight decline in underinsured families face—for example, rate among low-income when they are unknowingly people treated by out-of-network physicians in in-network Forty-two percent of hospitals. Finally, systempeople who were insured wide efforts to lower the all year and had incomes underlying rate of medical below 200 percent of the cost growth and share any federal poverty level ($22,980 resulting savings with for an individual, $47,100 consumers are needed. for a family of four) were underinsured in 2014,

UNDERINSURED ADULTS WHO HAD DIFFICULTIES PAYING THEIR MEDICAL BILLS REPORTED THE FOLLOWING

44%

RECEIVED A LOWER CREDIT RATING.

47%

USED ALL OF THEIR SAVINGS.

34%

TOOK ON CREDIT.

DECLARED BANKRUPT.

Medical Health Insurance News

in 2003. People in small firms with insurance through their jobs were more likely to have a high deductible than those in larger firms (20% vs. 8%). “People with health insurance should be able to get the health care they need without depleting their savings accounts or worrying about potential bankruptcy,” said Sara Collins, vice president for Health Care Coverage and Access at The Commonwealth Fund and the report’s lead author. “Changing the way we design health insurance benefits to keep rising deductibles in check could help keep health care affordable.”

| 13 33 iPOLICY

DEPARTURE LOUNGE

ACE LIFE LAUNCHES 3 NEW FLEXIBLE INSURANCE PRODUCTS

region’s leading health care provider, to large and small group employers. Anthem in January began selling a new health plan created in Thursday, 23 April 2015 10:41 collaboration with Vail Valley Medical ACE Life, the global life insurance Center in Eagle County and Centura division of ACE Group, today Health -- which includes St. Anthony announced the launch of three new Summit Medical Center, Mercy products - ACE Accident Guard Plan, Regional Medical Center and a ACE Golden Touch Saver Plan II and network of about 75 providers in ACE Golden Touch ULife Plan II in Summit, La Plata and Montezuma Hong Kong. The three new products counties – to individuals purchasing reflect ACE Life’s focus on providing insurance on and off the Colorado customers with more flexible health exchange marketplace. The insurance solutions to help build a expansion now allows small and large employers in Eagle, Summit, secure and successful future. ACE Accident Guard Plan is a La Plata and Montezuma counties comprehensive personal accident to purchase Anthem’s Mountain insurance plan with triple indemnity,which Enhanced HMO plan effective July is rare in the market, for flight 1. accidents. Plane crashes are making the news more frequently and this PRUDENTIAL GROUP INSURANCE plan offers customers peace of OFFERS NEW ACCIDENT INSURANCE mind with a one-stop solution, with PRODUCT a fixed premium payment period as short as 10 years for accident Monday, 13 April 2015 14:33 protection for themselves and their loved ones. Customers can enjoy Prudential Group Insurance, a comprehensive protection against business of Prudential Financial, total and permanent disability as Inc. (NYSE:PRU), today announced well as accidental death and accidental the addition of accident insurance dismemberment including also to its suite of products available major burns and insanity. through the workplace. Prudential’s accident insurance solution provides ANTHEM EXPANDS AFFORDABLE employers with more than 500 MOUNTAIN HEALTH PLAN TO employees an optional benefit that SMALL AND LARGE EMPLOYERS helps workers deal with the financial impact of an accident such as a Friday, 17 April 2015 04:51 fracture, dislocation or concussion. “Accidents are more common Anthem Blue Cross and Blue Shield than we think and out-of-pocket in Colorado (Anthem) announced costs during treatment and recovery the expansion of its new lower cost can add up quickly,” said Bob Patience, mountain health plan, created in vice president, Voluntary Benefits, partnership with a community Prudential Group Insurance. “Accident hospital in Eagle County and the insurance can provide cash to help

pay any expenses, including some injury-related expenses not typically covered by medical insurance, such as transportation, housekeeping and home modifications.”

INCREASING DEMAND FOR EXPAT HEALTH INSURANCE IN HONG KONG Tuesday, 27 January 2015 13:17

As the expat health insurance market in Hong Kong has experienced recent growth, Pacific Prime examines the reasons contributing to this and what it means for insurers. The market for expat health insurance in Hong Kong is growing at a considerable rate as opportunities for expatriates to work in Asia remain on the rise. Pacific Prime HK analysed data from a 2013 consensus which revealed that 0.6% of the estimated 50 million expatriates from around the world reside in Hong Kong, translating to 301,000 expats out of a population of 7.1 million people. This is an even more substantial figure when compared to the data from 2009 which estimated the expat population to be 252,000, revealing an increase of 4.6%. These figures place Hong Kong as 7th in the world for expatriate population percentage and with estimates for 2017 revealing a further population increase of 7%, it is likely that Hong Kong will maintain its position as a popular destination for worldwide expatriates.

| 13 33 iPOLICY

it is likely that Hong Kong will easy access to hospitalisation, outmaintain its position as a popular patient treatment, and dental cover. destination for worldwide expatriates. ‘Major Medical’ and ‘Personal Accident’ are additional options on these SME PACIFIC PRIME SINGAPORE plans aswell.

Medical Health Insurance News

what totals could easily reach if an emergency were to occur, whereby an increases as much as 50-300% could be expected. It is unsurprising then, that the demand for maternity insurance in ANNOUNCE MEDICAL INSURANCE INCREASED DEMAND FOR Hong Kong is increasing. When PARTNERSHIP WITH AXA MATERNITY INSURANCE IN HONG comparing Hong Kong prices to other countries, costs begin to look Thursday, 22 January 2015 11:04 KONG even more extortionate. Bangkok, for example, boasts high standards Pacific Prime Singapore is now Friday, 16 January 2015 10:19 of medical facilities and services offering AXA’s wide range of products after a new partnership with the Hong Kong’s private hospitals are but costs come in at roughly 10% notorious for extortionate costs of Hong Kong’s totals. industry leader. Even Singapore, a city which Pacific Prime Singapore has when it comes to maternity care confirmed that the insurance and unfortunately for those looking typically matches Hong Kong in intermediary is now able to offer to start a family in the city, costs other areas of costs of living, charges AXA’s wide range of products. The do not appear to be decreasing in 50% less than the private facilities partnership is reportedly focusing 2015. Understandably then, maternity found in Hong Kong. Giving birth on local and regional medical insurance in Hong Kong is highly within Hong Kong’s public system insurance in Singapore, alongside sought after and recent research is an entirely different story and countries in the Southeast Asia by Pacific Prime has shown that local residents benefit from extremely the demand has steadily been high standards of care for reasonable region. costs. However, most expatriates Pacific Prime, through AXA, are increasing. moving to the city will be unable to It has become a popular trend offering a new range insurance solutions in Singapore, including among Hong Kong private hospitals benefit from these services and as Home insurance, Motor insurance, to offer maternity packages, whereby Pacific Prime recently reported, the Business insurance as well as Travel services such as delivery room fees, expatriate population has increased insurance. They can also now offer pre/post observation and nursing dramatically over recent years. Pacific Prime believes this to be Direct-Billing with over 300 Doctors care are provided for one lump sum. and all major hospitals in the city, However, hospitals in Hong Kong the reason behind the greater demand and have recently launched an tend to not be as transparent as for maternity insurance and as E-portal designed to facilitate the one would hope for and so while healthcare costs continue to rise insurance process with regards to package fees are included in brochures across Hong Kong, it is expected and on websites, additional costs that this trend will continue for the claims services for local clients. Products now within reach include for other factors such as obstetricians, coming year. the ‘International Exclusive’ Policy, anaesthesiologists and even For more daily international featuring cover for pre-existing medication costs are often not medical, healthcare, expatriate and conditions at no extra cost, and included. On average, even with a maternity travel insurance news articles log ‘SmartCare Optimum’ as well as ‘SmartCare Executive’ plans which package, a normal birth without on to International Private Medical are more tailored for the local market complications in a private room can Insurance Magazine at ipmimagazine. in Singapore. A simplified corporate cost upwards of USD 24,000 with com l insurance plan, ‘SME Made Easy’, is caesarean births totalling even a flexible solution for small companies greater costs of USD 31,000. These that enables Pacific Prime to provide costs do not even come close to

2008 2009 2010 2012 2013

5 QUALITY AWARDS IN 6 YEARS

MEDICAL ASSISTANCE AIR AMBULANCE REPATRIATIONS MEDICAL ESCORTS COST CONTAINMENT CLAIMS HANDLING ROAD ASSISTANCE TRAVEL ASSISTANCE

IN GREECE AND CYPRUS SINCE 1993

www.athensassistance.gr

V1.1 July 2015

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P24

iNTERNATIONAL PRIVATE MEDICAL iNSURANCE PROVIDERS V1.2

Made With Y By International Private Medical Insurance Magazine

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IPMI MAGAZINE IS AN EXCELLENT MEDIA FOR BROKERS & INSURERS OLIVIER LE FAOUDER CEO AOC INSURANCE BROKER

ARRIVALS

| 13 33 iPMIM

WELCOME TO THE NETWORK

Version 1.2 of the International Private Medical Insurance Magazine iPMI Provider Network Directory puts a firm focus on the major players from the world of iPMI. Team iPMIM would like to take this opportunity to say a warm thank you to all of our network sponsors including ALC Health, AntaĂŠ, Cigna Global iPMI, Expatriate Group, GeoBlue, Globality Health, Healthcare International, Integra Global and Wellaway.

LEGAL

ÂŠ 2009-2015 All editorial content and graphics in the iPMI guide is/ are protected by copyright, international treaties and other applicable copyright laws and may not be copied without the express written permission of iPMI Magazine.

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GET LISTED

List your company in the iPMI Magazine iPMI company guide. Working hand-in-hand with your own company micro website on iPMIM, this guide can land-yourbrand on the desk of an eclectic worldwide readership.

CONNECT

To get in touch with and contact International Private Medical Insurance Magazine (iPMIM) simply send us an email. You can write to the team on: ipmi@ipmimagazine.com and we will get back in touch right away.

PROVIDERS

IPMIM

ABOUT THE iPMI PROVIDER GUIDE

Delivering pertinent company information to worldwide insurance brokers, intermediaries and agents the International Private Medical Insurance Magazine iPMI Provider Network Directory is the definitive global resource featuring international medical insurance underwriters and providers. Identify, select and source the most appropriate insurance partners that may assist you expand your product portfolio range and coverage. Designed by iPMI providers for iPMI brokers, the directory works hand-in-hand with iPMI Magazine company micro web sites. Follow the interactive links throughout the directory for more company intelligence and content.

ALC HEALTH

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PROVIDERS

ANTAÉ

Antaé

Architect of international mobility solutions

International companies & organisations

NGOs

International schools

International students in Switzerland

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| 13 33 iPMIM

first-rate partners only including Allianz Worldwide Care, Cigna, Swiss Life, Zurich International Life, Hiscox, International SOS.

www.antae.ch

CIGNA GLOBAL

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Cigna Global specialise in providing expatriate health plans that are designed to give comprehensive overseas medical cover for people who are living and working abroad. Our core International Medical Insurance plans give you and your family cover for essential hospital stays and treatment, cancer and psychiatric care.

International Insurance Specialists

EXPATRIATE GROUP

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International

Healthcare

Travel Insurance

Life Insurance

Income Protection

www.expatriategroup.com

expatriate group A4 brochure cover.indd 1

15/04/2015 16:48

USER GUIDE

LEARN MORE. CLICK HERE

At the top of every company page you will find 2 blue tabs. The 1st tab will open the company micro website on iPMIM, where you may gather more info and company news. The 2nd tab will open a simple contact form that you may complete if you wish to contact the provider.

EST: Established Date GEOGRAPHY: Market HQ: Office HQ

Every company page provides key company information including establishment date, operating geography, head quarter location and sector of business.

SECTOR: Area of Business

Phone

Web Site

Postal Address

Every company page provides key company contact information including phone, email, web site address and postal address. Both the email address and web site address are interactive links and on clicking them will either open your email program, or open their website.

GEOBLUE

Sometimes it’s good to have a lot on your plate. With a wide range of international health plans providing coverage for expats, travelers, students, missionaries and more; GeoBlue keeps your plate full of options. Our network of elite physicians in over 180 countries extends an all-access pass to an exclusive level of care worldwide. And because each GeoBlue policy is U.S. licensed and offers the most complete set of benefits and services in the industry, you can feel confident that your clients expectations will be exceeded.

For more information: Visit: www.geobluetravelinsurance.com Call: 1 (855) 481-6647 or 1 (610) 254-5850 Email: sales@geo-blue.com

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| 13 33 iPMIM

Setting the industry standard, GeoBlue’s mission is to provide peace of mind to long-and short-term global travellers by offering competitive insurance protection and technology-powered assistance, including an elite community of thousands of carefully selected, contracted doctors and hospitals in almost every country in the world as well as its signature destination databases, mobile tools and concierge-level services.

GLOBALITY HEALTH Globality Health means … … feeling at home wherever you are.

Global coverage, reliablity and service. Seeking out new life and new civilisations. No matter how undiscovered and

Outstanding care for outstanding people. DKV Globality is the international

Globality Health is the international health insurer with a special focus on expatriates. As part of Munich

With Globality CoGenio® and Globality YouGenio® we offer international companies and their expatriate

Health, we give you the strength and security of a leading global primary insurer and reinsurer. Under ® ®

staff and individuals and their families, flexible underwriting solutions, high-level products with

the Munich Health brand, Munich Re pools its primary insurance and reinsurance operations, as well as

comprehensive outpatient, inpatient and dental cover and market leading services around the globe.

alien your new country may feel, DKV Globality provides you with outstanding healthcare wherever you go.

With Globality CoGenio and Globality YouGenio we offer internationally operating companies and their expatriate staff as well as individuals and their families flexible underwriting solutions, high-level products

related services in international healthcare business.

with comprehensive outpatient, inpatient and dental insurance cover and market leading services around the

health insurer with a special focus on expatriates. As a member of Munich Health with more than 5,000

experts at 26 locations worldwide we offer innovative healthcare solutions for clients and partners all over

Globality Health is the international health insurer with a special focus on expatriates. Our approach is based on sound client portfolio management based on a long-term perspective, solid data and market expertise. The growing success of our individual and corporate plans clearly indicates that this approach is on track.

one of the world’s leading insurers and reinsurers.

Call our experienced consultants at +352 270 444 2201 or visit www.globality-health.com

financial stability and client proximity. Some 40 million clients in over 30 countries place their trust in

to find out more.

the services and security Munich Re provides.

PAGE

the world. As an integral part of the Munich Re Group, we give you the financial strength and security of

......................

Call our consultants at +352 270 444 2201 or visit www.dkv-globality.com to find out more.

www.globality-health.com

HEALTHCARE INTERNATIONAL

PAGE

USER GUIDE

LEARN MORE. CLICK HERE

The left hand page opposite every company page presents a Single Page Full Colour Advertisement for the company. Communicate further brand values whilst expanding and protecting your position in the market. Create and maintain mind and market share.

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

LEARN MORE ABOUT ALC. VISIT THEIR MICRO SITE ON iPMIM, CLICK HERE.

Every company page provides a corporate company bio that outlines the vision, mission and goals of the business, plus a quick overview of plans, products and service capability.

Every company page provides key information about the plans and products the company has on offer. For more detailed information visit the company micro site or contact us directly using one of the various tabs.

Every company page provides a simple and easy way to access the company micro web site. Simply click the blue button at the bottom of each company page.

INTEGRA GLOBAL

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| 13 33 iPMIM

101

We specialise in providing health plans to organisations and individuals with unique health protection needs, such as expatriates, marine professionals and specialised risks. Our speciality is the uncommon. And we like to apply our understanding and experience to such unique groups rather than trying to put a round peg in a square hole.

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103

YOUR BRAND RIGHT HERE

Your company bio and background goes here.

PAGE

Medical Health Insurance News

WELLAWAY

LEARN MORE. CLICK HERE

MEDICAL INSURANCE 4 ALC HEALTH

EST: 2004 GEOGRAPHY: GLOBAL HQ: UK SECTOR: iPMI

+44 (0) 1903 817 970

alchealth.com

Chanctonfold Barn Horsham Road Steyning West Sussex UK. BN44 3AA

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

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For over 10 years, ALC Health has been looking after and protecting the health of individuals, their families and international companies from across the world with a range of flexible and innovative international health insurance plans that reflect the lifestyle of today’s expatriate international traveller and global citizen. With many of our advisors having been expatriates themselves, we really do understand what it’s like to be living far away from home or in a country where healthcare treatment may not always be readily accessible. We appreciate how important it is to have complete confidence in the medical treatment and support that you choose, should you need to call upon it in the future. We also realise that no two individuals or organisations are the same, which is why we take a more personal approach for each and every one of our clients.

LEARN MORE ABOUT ALC. VISIT THEIR MICRO SITE ON iPMIM, CLICK HERE.

PROVIDERS

sales@alchealth.com

AntaĂŠ

Architect of international mobility solutions

International companies & organisations

NGOs

International schools

www.antae.ch

International students in Switzerland

LEARN MORE. CLICK HERE

MEDICAL INSURANCE 4 ANTAÉ

EST: 2010 GEOGRAPHY: GLOBAL HQ: SWITZERLAND SECTOR: iPMI

+41 (0) 21 560 56 23

4 4 4 4

Antaé is a leading employee benefits specialist based in Switzerland. We specialize in advising, designing and managing corporate employee benefit programs – including medical insurance, life & disability insurance, assistance and security, pension/ saving programs, kidnap & ransom. Our expertise lies in the combination of a thorough knowledge of Swiss and international insurance benefits, consultancy know-how and caring services. Our clients include multinational companies, international IGOs, NGOs and international private schools.

antae.ch

We also distribute a specifically designed individual insurance plan to foreign students coming to Switzerland.

Voie du Chariot 3 1003 Lausanne Suisse Switzerland

Antaé works with first-rate partners only including Allianz Worldwide Care, Cigna, Swiss Life, Zurich International Life, Hiscox, International SOS.

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

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LEARN MORE ABOUT ANTAÉ. VISIT THEIR MICRO SITE ON iPMIM, CLICK HERE.

PROVIDERS

contact@antae.ch

LEARN MORE. CLICK HERE

MEDICAL INSURANCE 4 CIGNA GLOBAL HEALTH OPTIONS

EST: 2011 GEOGRAPHY: GLOBAL HQ: SCOTLAND SECTOR: iPMI

+44 (0) 1475 788 682

cignaglobal.com/brokers

The Grosvenor Building 72 Gordon Street Glasgow G13RS Scotland

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

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Cigna Global Health Options specialise in providing expatriate health plans that are designed to give comprehensive overseas medical cover for people who are living and working abroad. Our core International Medical Insurance plans give you and your family cover for essential hospital stays and treatment, cancer and psychiatric care. Maternity cover is also included in our Gold and Platinum plans. Our core plans can then be supplemented with a range of optional benefits which include International Outpatient, designed to cover outpatient treatment and prescriptions. Cigna Global Health Options also offer International Medical Evacuation, International Vision & Dental and International Health & Wellbeing optional benefits that can be added to your core plan.

LEARN MORE ABOUT CIGNA. VISIT THEIR MICRO SITE ON iPMIM, CLICK HERE.

PROVIDERS

cgi.sales@cigna.com

International Insurance Specialists

International Healthcare

Travel Insurance

Life Insurance

Income Protection

www.expatriategroup.com

LEARN MORE. CLICK HERE

MEDICAL INSURANCE 4 EXPATRIATE GROUP

EST: 2002 GEOGRAPHY: GLOBAL HQ: UK SECTOR: iPMI

+44 (0) 20 3551 6634

expatriategroup.com

3rd Floor 36-38 Botolph Lane, London EC3R 8DE, UK

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

Made With Y By International Private Medical Insurance Magazine

For over a decade Expatriate Group have been underwriting, administering and providing claims services for its customers from its City of London headquarters. With a philosophy of providing comprehensive cover and 1st class service, Expatriate Group have a dedicated team of international insurance professionals looking after the whole customer journey. Expatriate Group originally began trading in 2002 as Expatriate Healthcare, providing international healthcare insurance to expatriate living and working across the world. In 2015 Expatriate Healthcare changed its name to Expatriate Group, in acknowledgement of the increased product portfolio beyond iPMI; to include travel insurance, term life insurance and income protection insurance. Expatriate Group look after 10,000's of customers around the world; which includes over 80 different nationalities in over 130 different countries globally.

LEARN MORE ABOUT EXPATRIATE HEALTHCARE. VISIT THEIR MICRO SITE, CLICK HERE.

PROVIDERS

info@expatriategroup.com

Sometimes itâ&#x20AC;&#x2122;s good to have a lot on your plate. With a wide range of international health plans providing coverage for expats, travelers, students, missionaries and more; GeoBlue keeps your plate full of options. Our network of elite physicians in over 180 countries extends an all-access pass to an exclusive level of care worldwide. And because each GeoBlue policy is U.S. licensed and offers the most complete set of benefits and services in the industry, you can feel confident that your clients expectations will be exceeded.

For more information: Visit: www.geobluetravelinsurance.com Call: 1 (855) 481-6647 or 1 (610) 254-5850 Email: sales@geo-blue.com

LEARN MORE. CLICK HERE

MEDICAL INSURANCE 4 GEOBLUE

EST: 2011 GEOGRAPHY: GLOBAL HQ: USA SECTOR: iPMI

+1 610 254 5850

geobluetravelinsurance. com

1 Radnor Corporate Center, 100 Matsonford Road, Suite 100, Radnor, PA 19087, USA

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

Made With Y By International Private Medical Insurance Magazine

GeoBlue is the trade name for the international health insurance programs of Worldwide Insurance Services, an independent licensee of the Blue Cross and Blue Shield Association. Setting the industry standard, GeoBlue’s mission is to provide peace of mind to long-and short-term global travellers by offering competitive insurance protection and technologypowered assistance, including an elite community of thousands of carefully selected, contracted doctors and hospitals in almost every country in the world as well as its signature destination databases, mobile tools and concierge-level services. The scope of GeoBlue’s services and technology creates a complete, reliable, convenient way to keep international travellers and expats healthy and productive.GeoBlue launched in 2011 for group products. In 2012 GeoBlue started offering individual products.

LEARN MORE ABOUT GEOBLUE. VISIT THEIR MICRO SITE ON iPMIM, CLICK HERE.

PROVIDERS

customerservice@ geo-blue.com

Global coverage, reliablity and service. Seeking out new life and new civilisations. No matter how undiscovered and

Health, we give you the strength and security of a leading global primary insurer and reinsurer. Under 速速

With Globality CoGenio and Globality YouGenio we offer internationally operating companies and their

related services in international healthcare business.

with comprehensive outpatient, inpatient and dental insurance cover and market leading services around the

financial stability and client proximity. Some 40 million clients in over 30 countries place their trust in the services and security Munich Re provides.

www.globality-health.com

LEARN MORE. CLICK HERE

MEDICAL INSURANCE 4 GLOBALITY HEALTH

EST: 2009 GEOGRAPHY: GLOBAL HQ: LUXEMBOURG SECTOR: iPMI

+352 270 444 22 11

globality-health.com

healthcare business. We draw on experience gained througout the world in health insurance and reinsurance over a period of more than 80 years.

13, rue Edward Steichen L-2540 Luxembourg

Over 3,000 experts at locations worldwide use this wealth of knowledge to offer our international clients innovative solutions, individual consulting and services. Outstanding care for outstanding people. DKV Globality is the international ® ®

With Globality CoGenio and Globality YouGenio we offer international companies and their expatriate health insurer with a special focus on expatriates. As a member of Munich Health with more than 5,000

staff and individuals and their families, flexible underwriting solutions, high-level products with

experts at 26 locations worldwide we offer innovative healthcare solutions for clients and partners all over

comprehensive outpatient, inpatient and dental cover and market leading services around the globe.

the world. As an integral part of the Munich Re Group, we give you theLEARN financial strength and security of MORE ABOUT GLOBALITY one of the world’s leading insurers and reinsurers.

HEALTH. VISIT THEIR MICRO SITE ON iPMIM, CLICK HERE.

Call our experienced consultants at +352 270 444 2201 or visit www.globality-health.com to find out more.

4Call INTERNATIONAL INSURANCE our consultants MEDICAL at +352 270 444 2201 or 4visit INTERNATIONAL HEALTHCARE www.dkv-globality.com to find INSURANCE out more. 4 INTERNATIONAL EXPATRIATE INSURANCE 4 INTERNATIONAL TRAVEL INSURANCE

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PROVIDERS

Globality Health means … Under the Munich Health brand, … feeling at home contact@globality-health. Munich Re pools its primary insurance com and reinsurance operations, as well wherever you are. as related services in international

LEARN MORE. CLICK HERE

MEDICAL INSURANCE 4 HEALTHCARE INTERNATIONAL

EST: 2004 GEOGRAPHY: GLOBAL HQ: UK SECTOR: iPMI

+44 (0) 207 590 8800

healthcareinternational. com

At HealthCare International, we recognise that individuals and families are becoming increasingly mobile internationally, whether because of a temporary relocation through work or a permanent lifestyle change. These expats may find that public health services in their new location are basic and limited. The foreign health care that is available may not be of the same quality as the services they have been used to. When you or your family need worldwide medical care while you are away from your home country, the last thing you want is to find that it is costly and difficult to arrange, particularly in an emergency. Thatâ&#x20AC;&#x2122;s why having the right international medical and life insurance cover in place is more important than ever.

95 Cromwell Road London SW7 4DL UK

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

Made With Y By International Private Medical Insurance Magazine

LEARN MORE ABOUT HCI. VISIT THEIR MICRO SITE ON iPMIM, CLICK HERE.

PROVIDERS

enquiries@ healthcareinternational. com

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MEDICAL INSURANCE 4 INTEGRA GLOBAL

EST: 1999 GEOGRAPHY: GLOBAL HQ: UK SECTOR: iPMI

+44 333 405 3003

integraglobal.com

29/30, Fitzroy Square London UK

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INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

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IntegraGlobal is an international health plan provider since 1999. IntegraGlobal is a U.K. company that has service offices strategically placed worldwide in Europe, North America and Asia. We specialise in providing health plans to organisations and individuals with unique health protection needs, such as expatriates, marine professionals and specialised risks. Our speciality is the uncommon. And we like to apply our understanding and experience to such unique groups rather than trying to put a round peg in a square hole. And by doing so, we are confident of developing unique international health plans that offer you outstanding protection, excellent value and hands-on unbeatable personal service. More and more people have discovered the unique value of an IntegraGlobal International Health Plan.

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PROVIDERS

integraglobal.com/front/ contact/email

101

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MEDICAL INSURANCE 4 WELLAWAY

EST: 2014 GEOGRAPHY: GLOBAL HQ: USA SECTOR: iPMI

+1 855 773 7810

wellaway.com

Canonâ&#x20AC;&#x2122;s Ct.22 Victoria St. PO Box HM1179 Hamilton HM EX Bermuda

4 4 4 4

INTERNATIONAL MEDICAL INSURANCE INTERNATIONAL HEALTHCARE INSURANCE INTERNATIONAL EXPATRIATE INSURANCE INTERNATIONAL TRAVEL INSURANCE

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WellAway specializes in health and travel insurance for expatriates including unique health programs for foreign nationals living throughout the world. Each of our products offer an extensive set of benefits coupled with the highest standard of customer service to provide unquestionable peace-of-mind for expatriates, employers, students and global travelers. Each of our carefully designed Expatriate Health Programs offers comprehensive health coverage coupled with a variety of wellness and support tools to help individuals and their families start their new lives abroad. We offer a number of targeted programs catering to different demographics and market segments. These programs are some of the first expatriate plans to be approved as compliant under the Affordable Care Act.

LEARN MORE ABOUT WELLAWAY. VISIT THEIR MICRO SITE ON iPMIM, CLICK HERE.

PROVIDERS

brokerinfo@wellaway. com

103

THE BEST VIEWS iPMIM ROUND TABLES

ipolicymagazine.com

The aim of iPMIM Round Tables is to facilitate Dialog and Debate at an Industry and Government level. Bringing together International Industry Leaders and Policy Makers, iPMI Magazine Round Tables represent the perfect arena for educational, interactive, cross border, cross culture and cross industry discussion, at the highest level.

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