Year of Growth and Innovation
F EATURES
Reflecting on a Year of Growth & Innovation: What i-SIGMA Has Accomplished and What’s Next
As we close out another remarkable year, it’s time to celebrate the milestones that have kept i-SIGMA at the forefront of the secure information governance and management industry.
Shredding Customers are Searching Online: How to Win Them Over
Did you know 70% of potential shredding customers research online first? Will they be able to find your shredding company? Learn how to strengthen your website for more conversions.
Access Individual Training Program –Understanding Your Options
Whether you are applying for NAID AAA Certification for the first time, or this is your 20th renewal, you will come across the AITP requirement as you fill out your application, understand your options in this article.
In part two of this three part series, we’ll discuss the process and preparation required to conduct a Security Risk Analysis (SRA), a critical component of a strong cybersecurity posture.
A Sneak Peek Into the Upcoming 2025 i-SIGMA Conference & Expo
Take a look at some of what we have in store for the 2025 i-SIGMA Conference, taking place the 6-9 April in Dallas, Texas! Discover our exciting pre-conference networking event, some of our sponsors & exhibitors, and why you should register NOW!.
3030 N. Central Ave., Suite 706 Phoenix, AZ 85012 602-788-6243
480-658-2088 (fax)
info@isigmaonline.org www.isigmaonline.org
i-SIGMA Administrative Contacts
NATHAN CAMPBELL
Chief Executive Officer Extension 2001
GINA LENTINE, CSDS
Vice President of Marketing & Events Extension 2008
JENNIE GIFT, CSDS, CRA
Vice President of Member Services Extension 2009
W.PRICE BRANNON
Director of Certification Extension 2006
MAGGIE GEOLAT
Editor-in-Chief / Marketing Manager Extension 2003
KAREN LYONS, CSDS Regulatory Compliance Manager Extension 2011
SHAINA VAN KILSDONK
Certification Associate Extension 2020
VICTORIA VALE
Certification Associate Extension 2004
JENA ROBINSON
Business Support Manager Extension 2010
VANESSA PEREZ
Member Services Associate Extension 2007
i-SIGMA 2024 Board of Directors
EXECUTIVE TEAM
President
Rick Jackson
American Document Services
NAID AAA Certified Las Cruces, NM, USA
President Elect
Margaret Meier, CSDS
UltraShred Technologies, Inc.
NAID AAA Certified Jacksonville, FL, USA
Secretary
Scott Lagios
Morgan Records Management. LLC
NAID AAA Certified ; PRISM Privacy+ Certified Manchester, NH, USA
Past President
Brian Connelly
All Points Mobile Shredding
NAID AAA Certified Stuart, FL, USA
Executive Director
Nathan Campbell i-SIGMA San Francisco, CA, USA
Treasurer
Gaines Garrett, CSDS
Secure Shredding & Recycling
NAID AAA Certified Baton Rouge, LA, USA
DIRECTORS
Amado Cabrera
Iron Mountain
NAID AAA Certified & PRISM Privacy+ Certified Fort Lauderdale, FL, USA
Rod Ivey RecordXpress
PRISM Privacy+ Certified Coquitlam, BC, Canada
Thomas J. Seibert Vital Records Control
PRISM Privacy+ Certified Clearwater, FL, USA
Luke Westerman Big Bear Shredding
NAID AAA Certified Springfield, MO, USA
Jim Dowse, CSDS Time Shred Services, Inc.
NAID AAA Certified Hillside, NJ, USA
Heather Fitzanko, CSDS
Confidential Security
NAID AAA Certified Peoria IL, USA
Michael Payton, CSDS Access CIG
NAID AAA Certified & PRISM Privacy+ Certified Woburn, MA, USA
Karen Truebody AGS Records Management
PRISM Privacy+ Certified Johannesburg, Gauteng, South Africa
Paul Prokic G1 Asset Management Pty Ltd NAID AAA Certified Yatala, Queensland, Australia
Will Vasey Jake, Connor, & Crew Kitchener, ON, Canada
BUILT FOR THE METROPOLIS, DESIGNED FOR YOUR BUSINESS
Dear Readers,
As the year wraps up and the holiday season lights up, there’s a lot to celebrate—and even more to look forward to! Here at i-SIGMA and this edition of the IG Journal, we’re bringing you the perfect mix of inspiration and information to close out 2024 and get ready for what’s next.
Be sure to check out a note from i-SIGMA’s CEO, Nate Campbell, as he reflects on the incredible milestones we’ve hit this year. Spoiler alert: we crushed it in 2024! From pushing boundaries to strengthening our community, it’s been a fantastic journey, and we couldn’t have done it without you.
And speaking of big things—mark your calendar for the i-SIGMA Conference and Expo, coming to Dallas, Texas, April 6–9. Imagine four days of cutting-edge insights, Texas style networking event at Billy Bob’s Texas - the largest honkytonk in the country, and a whole lot of fun at the Gaylord Texan. Don’t miss it!
As you enjoy the holidays, we hope this edition brings you inspiration, a few lightbulb moments, and maybe even a smile. Here’s to a bright and successful 2025—see you in Dallas!
Cheers, Gina M. Lentine, CSDS
i-SIGMA Vice President of Marketing & Events
I hope everyone who celebrated Thanksgiving had a wonderful holiday and now it’s time to prepare for the Christmas Holidays.
This is a very magical time of year. Most are buying gifts, going to Christmas markets, putting up Christmas trees and decorating homes and offices to celebrate this wonderful season. It is a time to reflect over the past year and start preparing for the new year. I hope you are not like me and wait until the last minute - just waiting for the sales to get the gift that no one else bought. LOL
Looking forward to 2025, we have a lot going on. Nominations have been received for board positions and president-elect. It is important that we look closely at the nominations and carefully nominate candidates that will work for you as a member of i-SIGMA. All the present committee members are very dedicated to the organization and are willing to listen to your comments and take your suggestions and concerns to the board. We need members who will continue to do this for you.
Conference registrations are open, and this year’s conference is in the making to be better than ever. We are at the Gaylord in Grapevine, Texas right outside of Dallas. The dates are April 6-9, and the reservation link has been sent out. Early registration is normally the best option due to the room block being sold out early. It also helps with your planning and travel arrangements. Also, don’t forget to register for your CSDS certification. There have been some valuable changes, and the essay portion has been removed. You can still use the prior study guide to prepare. As always, a group of golfers show up early and get in a few rounds of golf prior to the conference, and yes, I will probably be one of them.
I want to take a moment and congratulate all the new and recertified companies on NAID AAA and Privacy + Certification. We are seeing an increase in the number of certifications, which is fantastic. I also want to welcome all the new members. We are seeing an increase in requests for membership. This year during Shred School in Chicago, we had non-members attend and most showed interest in becoming members of i-SIGMA. I believe this speaks volumes of the direction i-SIGMA is headed and the value it provides for our members in expanding and growing their business.
I want to wish all a very happy Holiday Season and a very Merry Christmas. See you in April.
Rick Jackson i-SIGMA President, 2024-2025
Redefining shred truck fleet management.
Vecoplan LiveLink – the ultimate solution for streamlining shred truck fleet management.
Accessible on mobile or desktop, the Vecoplan LiveLink app gives shred truck owners and operators remote access and real-time insights into key operational indicators at their fingertips. Improving efficiency, monitoring performance, and proactively managing maintenance tasks for a single truck or an entire fleet has never been easier.
■ Dashboard with intuitive cards for a quick visual “health check” of all trucks at a glance.
■ User permissions to prevent unintended or unauthorized access to data.
■ Color-coded maintenance monitors make proactive, routine maintenance quick and easy while maintenance logs ensure accountability.
■ Alarm notifications alert users to issues as soon as they happen, before they become major problems.
■ Filter and export historical data for record-keeping and analysis.
■ Remote access by Vecoplan service techs to quickly troubleshoot issues.
ASSOCIATION NEWS
First NAID AAA Certification and PRISM
Privacy+ Certification Awarded in Dominican Republic
i-SIGMA is proud to announce Flashpack Dominicana has been awarded NAID AAA and Privacy+ Certification, making it the first Dominican Republic-based company to do so. Read the full press release from Flashpack Dominicana below:
EL NUEVO DIARIO, SANTO DOMINGO – Flashpack Dominicana highlighted that it received PRISM Privacy+ certifications from the International Secure Information Governance & Management Association (i-SIGMA). This certification validates document storage and digitalization processes, in addition to the NAID AAA certification that endorses secure document destruction operations.
Both certifications are awarded after exhaustive audits that guarantee that the equipment, systems and procedures comply with the most demanding industry standards and globally recognized data protection regulations, including GDPR, HIPAA and other relevant legislation.
“These certifications position us as the first company in the country and in the Caribbean region to achieve this feat and it opens the doors to the international market, including companies and agencies of the United States Federal Government,” the company said.
He also said that these certifications confirm Flashpack’s commitment to the organization, and the confidentiality, integrity and security of the documents that have been delivered to them for safekeeping, digitalization and shredding.
About Flashpack Dominicana
It is a locally owned company, a leader in the country in the areas of document management, custody, digitalization and shredding.
NAID AA A and PRISM Privacy+
Cer tif ication P rogram
When it comes to service provider qualifications, choose the certification program with strength and integrity.
Audit Quality
On any day of the week, a NAID AAA or PRISM Privacy+ Certified company could be audited. A global network of accredited security consultants conduct biannual scheduled and random audits in the field and at all facilities. Free audit reports are available to clients.
Regulatory A lignment
The program requires written policies and procedures for each company to ensure incident response preparedness, employee training, and regulatory compliance.
Security Specifications
Accredited auditors review employee background screening and training, compliance with written procedures, access controls, operational security, destruction equipment, and confidentiality agreements.
Provide Audit Report
A customer may request an audit report to monitor the service provider and to ensure they meet the regulatory risk assessment requirements.
Free Compliance Monitoring
A customer may monitor compliance by subscribing to email notifications of the service provider’s certification renewal, audit, or lapse.
Oversight
The Certification Review Board, the NAID AAA Certification Committee, and the PRISM Privacy+ Certification Committee oversee the program’s integrity, both of which contain industry veterans and outside, accredited professionals.
Transparency
All documents and specifications are available to the public for free and online. Audit reports and monitoring services are also provided to clients at no charge. The association’s financial records and board of director’s meeting minutes are available online as well.
Program Acceptance
Over 2000 operations on six continents are NAID AAA or PRISM Privacy+ Certified, including mobile, plant-based, paper, and computer destruction services. NAID AAA or PRISM Privacy+ Certification is required by hundreds of government offices and thousands of private contracts.
Program Recognition
NAID AAA and PRISM Privacy+ Certification are acknowledged by many accreditation programs, such as those offered by the International Association of IT Asset Managers, the Institute of Certified Records Managers, and e-Stewards.
For more information, contact the Certification Department at 602-788-6243 or certification@isigmaonline.org.
Reflecting on a Year of Growth & Innovation: What i-SIGMA Has Accomplished and What’s Next
From a shared vision to industry leadership, i-SIGMA’s journey reflects the dedication, innovation, and resilience of our members. Over the past year, we’ve faced challenges head-on, celebrated achievements, and strengthened our community. From navigating complex data privacy regulations to securing sensitive information, our members have remained steadfast in their commitment to excellence.
As we close out another remarkable year, it’s time to celebrate the milestones that have kept i-SIGMA at the forefront of the secure information governance and management industry. Whether you’re already part of our community or considering joining us, we’ve accomplished a great deal—launching new initiatives, strengthening partnerships, and hosting events that brought together the best minds in the industry. And the best part? We’re just getting started!
Here’s a look at the highlights from this past year and what’s on the horizon.
1. Fuel and Credit Card Programs: Driving Savings & Efficiency
In direct response to member feedback, we’ve launched two powerful programs this year to help you cut costs and operate more efficiently: the Fuel Savings Program and the Credit Card Processing Program. These initiatives directly address the operational challenges many businesses face today, delivering immediate, measurable value where it matters most.
• Fuel Savings Program: Our new Fuel Savings Program provides discounted fuel prices at participating gas stations nationwide—offering real savings for businesses that rely on fleets to keep their operations running. By lowering fuel costs, members can reallocate resources toward growth, innovation, or strengthening their bottom line. What sets this program apart is its simplicity: there are no complicated sign-ups, hidden fees, or fine print— just straightforward savings that begin right away.
• Credit Card Processing Program: Recognizing the increasing demand for efficient, cost-effective payment solutions, we introduced a program that streamlines transactions and reduces processing costs. Through
partnerships with industry-leading providers, i-SIGMA members gain access to competitive processing rates, enhanced payment security, and exceptional support. As businesses continue to embrace digital payment solutions, these savings have a compounding impact, improving profit margins and delivering a better experience for customers.
These programs are part of our ongoing commitment to helping members thrive in an increasingly competitive environment. By listening to your needs and taking action, we’re focused on delivering solutions that provide tangible results— so you can focus on what matters most: growing your business.
2. Launch of the New Member Portal: Access & Efficiency Redefined
This year, we launched a new, secure, and user-friendly Member Portal to enhance your experience and streamline access to essential resources. Designed with your needs in mind, the portal centralizes everything i-SIGMA has to offer, making it easier than ever to stay engaged and informed.
Key features include:
• Easy Event Registration: Quickly sign up for events without leaving the portal.
• Resource Library: Access best practices, compliance tools, and industry insights all in one place.
We’re committed to continually improving the portal and expanding its capabilities. If you have feedback or suggestions, we’d love to hear from you—your input will help us make this platform even better. Simplified, efficient, and built for you, the new portal redefines member engagement.
3. Event Successes: Shred School, Conferences, and Beyond
This year, i-SIGMA events proved to be nothing short of extraordinary— thanks to the energy, engagement, and participation of our incredible members. From Shred School to our flagship Annual Conference and Expo, these events have become must-attend highlights on the industry calendar, offering unparalleled opportunities for networking, learning, and business growth. As an added benefit, i-SIGMA has secured airline savings for your travel by partnering with Southwest, United Airlines and Delta.
• Shred School: Designed as a boutique event, Shred School offers a more intimate learning environment that fosters deeper connections and personalized insights. This year, attendance pushed the event to its maximum capacity, reflecting its growing demand and value. The program brought together industry experts, business owners, and emerging leaders for hands-on learning. Attendees gained actionable tools, strategies, and knowledge to implement best practices and stay ahead of emerging trends— transforming their operations for success.
• Annual Conference and Expo: Our premier event delivered an exceptional experience with thought-provoking panels, handson workshops, and unbeatable networking. With topics covering everything from maximizing revenues to navigating the latest regulatory challenges, participants walked away with real-world strategies to elevate and future-proof their businesses.
Don’t miss out in April 2025 as we gather in Dallas to build on this success. This is your chance to connect, collaborate, and stay ahead of the curve. Join us and experience the power of community, knowledge, and innovation—all in one place!
4. Strengthened Partnerships: Leveraging Industry Leaders for Member Value
We know that partnerships are key to enhancing our offerings. This year, we expanded our collaboration with industryleading vendors and service providers to bring you exclusive discounts, services, and insights. These partnerships, including ARMA and e-Stewards, don’t
just add value—they provide practical support that helps your business thrive in an increasingly competitive landscape. From secure destruction vendors to data storage solutions, i-SIGMA partners are here to support your every need.
5. Celebrating Wins & Looking Ahead: New Initiatives & Exciting Prospects
Looking back, we’re proud of everything we’ve accomplished together. However, as we celebrate these milestones, we’re also gearing up for the future with ambitious plans to keep i-SIGMA growing and evolving.
• Focus on Sustainability: With increasing attention on environmental impact, we’re exploring ways to support sustainable practices in the industry. This includes resources on ecofriendly business operations, waste reduction, and recycling best practices.
• Regulatory Support & Advocacy: Next year, i-SIGMA will increase its focus on regulatory support and industry advocacy. Our team is committed to keeping members informed about relevant legislation and supporting compliance efforts. As data privacy and security become even more crucial, we’re here to help you navigate these complexities with ease.
• Enhanced Training & Certification Programs: As part of our commitment to raising industry standards, we’re expanding our training and certification programs. These programs will empower your team with the latest industry knowledge, enabling your business to remain competitive and compliant. Expect more workshops, webinars, and certification courses to fit your schedule and business needs.
Join Us in the Journey
Whether you’re a long-standing member or just considering joining us, we invite you to be part of i-SIGMA’s journey as we build on the successes of this past year. With innovative programs, valuable resources, and a steadfast commitment to your success, there has never been a better time to join our growing community. Thank you for an incredible year! Here’s to more shared successes in 2025. We look forward to seeing you at upcoming events, online in the member portal, and wherever your business journey takes you.
Together, we’re stronger—let’s continue to lead the way in secure information governance and management.
ABOUT THE AUTHOR
Nathan Campbell is the CEO of i-SIGMA.
Reach him at: ncampbell@isigmaonline.org
How to Win Them Over
Did you know 70% of potential shredding customers research online first?
The Competitive Nature of Shredding
In most cities, shredding services are hyper-competitive. Not only do independent shredding companies compete against one another, but you also compete against regional and national service providers. That makes for a turbulent marketplace. Since the shredding company with the strongest online presence usually wins, you need a plan to stand out from the crowd. Fortunately, there are time-proven strategies to promote your business and attract new clientele. By adopting a marketing mindset, you are more likely to succeed in attracting new business. In fact, you could even consider yourself as a digital marketer that just happens to offer shredding as the end product.
Marketing Opportunities in Document Destruction
There is often urgency when people search for a document shredding service. Since many clients have boxes of files just waiting to be destroyed, the first company to give them what they are looking for usually wins the business. But appearing prominently in search results is only half of the battle. Your website must be tailored to convert visitors into paying customers, or people will continue searching. But the bar has raised on client expectations, people are comparing your website to the best experiences they have had online. Don’t disappoint them!
A conversion-friendly homepage or landing page can make all the difference. What’s “conversion-friendly”? That’s the idea of persuading people into action. On a shredding website, the action you want people to take is booking a purge or inquiring about route service.
Fortunately, there’s a long list of techniques you can use such as social proof, trust badges, calls-to-action, and click-to-call functionality. With a few tweaks, you can tip the odds in your favor of winning that next big purge or weekly route customer.
The Value of High-Quality Web Content
Cornerstone Content
An often overlooked, yet simple, optimization strategy is to add highquality written content to your website. Compelling content is helpful for your web visitors as well as being a significant Google ranking factor. Since Google tends to reward content-rich pages, you’ll want to explain every facet of your service offerings in detail. In fact, every service should have its own dedicated webpage. For example, if you offer residential shredding, then be sure to have a residential page with 500-1000 words. Same goes for mobile shredding, plant-based shredding, hard drive destruction, route service, and purge services. These service pages are considered as your “cornerstone content”.
Geographic Content
Since shredders typically service a specific geographic area, then it only makes sense to sprinkle in geographic references throughout your copywriting. This helps Google understand your service area. It also reinforces your community presence to local clientele. If you service multiple towns, then each city should have a standalone landing page. The idea here is that searchers are more likely to stumble across your website if you are clear about which areas you service.
Blog Content
Once your cornerstone content is in place, then consider keeping your website current by publishing regular articles on industry topics. An up-to-date blog demonstrates your commitment to the industry. Think of it from the perspective of a potential client; wouldn’t you rather deal with a shredding company that lives-and-breathes the shredding industry? As an added bonus, blogs provide keyword-rich content for Google to analyze as their “Googlebots” come along to index your site.
Search Engine Optimization (SEO) Fundamentals
To be found on the first page of Google results, pay attention to SEO fundamentals. For example, did you know loading times directly impact your search rankings? Google knows your mobile and desktop loading speeds, and they’ll reward you for a fastloading website. And since people aren’t patient enough to wait around for a slow-loading site, speed is good for your visitors too. (In a Google study, half of people abandon websites that take longer than 3 seconds to load!)
Frustratingly, there’s no single fix that will skyrocket your SEO. It’s about making dozens of small, technical optimizations to stay in Google’s good graces. And to keep you on your toes, SEO is a moving target since Google regularly updates its algorithm.
In recent years, Google has placed a priority on establishing experience, expertise, authority and trust. But how do you do that? A strong backlinking strategy is a good start. Another consideration is favorable user reviews across multiple
channels. And lots of relevant content that actually helps users in their journey (instead of trying to pander to Google). Beyond that, it’s always a good idea to regularly update your website with industry news articles. Even a healthy social media following can make a difference. All of which will help develop and maintain a positive online reputation.
Google Ads for the Shredding Industry
Done correctly, pay-per-click ads are remarkably effective in the shredding industry. People tend to be motivated to get rid of old documents, so they click on the very first search result that crops up. More often that not, the first result is a paid ad (whether the searcher realizes it or not). So even if your website is ranking well organically, you still risk missing potential clicks if you’re not running digital ads.
For digital ads, the “cost-per-click” varies from city to city, depending on competitive influences. Be warned: Google will gladly accept your advertising dollars without question, so it’s up to you to ensure your campaign is performing efficiently. Regardless of your click cost, a persuasive ad can keep your acquisition cost at a minimum. And by tracking your success rate, you can benefit from a profitable pay-per-click campaign.
In Summary
There’s no single marketing activity that will move the needle on its own. That’s why we call it a “marketing mix”. It is about employing a robust marketing strategy across multiple channels. Fortunately, there are many common-sense activities that you can do on your own to boost your online visibility and increase your chances of winning that next shredding customer. Good luck out there!
About Daryl
Before joining NetGain in 2017, Daryl managed a commercial records center for 10 years. Daryl’s hands-on experience in shredding, scanning and records storage combined with his digital marketing experience has made him a go-to expert. (Daryl is quick to point out this article was hand-crafted … no AI needed!)
About NetGain
For over 15 years, NetGain has been engaged in the information destruction industry. Their deep knowledge of the industry has made them a highly sought-after partner for web marketing. NetGain specializes in generating qualified leads with robust digital marketing. Their services include website design, SEO, and Google Ads.
CONTRIBUTOR:
Daryl Woytowicz Account Director
NetGain
www.netgainseo.com
DarylW@netgainseo.com 1-888-797-2455
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Access Individual Training Program–Understanding Your Options
When you become NAID AAA Certified, you are making a statement to your customers that data security is your top priority. This is the cornerstone of NAID AAA Certification, and a major part of keeping your clients’ data protected from unauthorized access is ensuring all access individuals (that is, anyone who has or can grant access to confidential customer media) are properly trained.
Whether you are applying for NAID AAA Certification for the first time, or this is your 20th renewal, you will come across this requirement as you fill out your application, and it is important to understand your options.
i-SIGMA offers three options for this requirement, and while they are all similar, they also differ in important ways, so how do you know which one is right for you? Hopefully, this article can shed some light on this topic.
Option #1:
All Access Individuals have taken and passed the i-SIGMA Access Individual Training Program (AITP). (Submit “Access Individual Training Program Licensing” Form with application.)
This is by far the most common option that members choose. To purchase this training program from i-SIGMA, please sign into your Member Portal and navigate to the store which will bring you to the Online Store under the Documents+ drop-down menu at the top of the page. For a one-time payment of $79.95, members gain unlimited access to the i-SIGMA Access Individual Training Program which includes:
• 34-minute video covering the physical security and operational aspects of the NAID AAA Certification Program
• Test
• Test key (only for use by test administrator—please do not distribute to access employees)
• Documentation to track test scores and to verify completion
This training must be performed and documented annually for all access individuals, and your auditor will ask to see this documentation during an audit to verify that your organization meets the access individual training requirements.
Option #2:
All Access Individuals have taken and passed a third-party training course, which has been pre-approved by i-SIGMA. (Submit i-SIGMA “Access Individual Training Program Approval” (AITP) form with application for approval along with an outline of training, or if approval has already been obtained, submit the approved copy of the form for review.)
Members do have the option to use a third-party training program that has been pre-vetted by i-SIGMA, and these can be found in your Member Portal by selecting Corporate Partners from the Directories drops-down menu. From there you can search the directory; alternatively, you can also download the Buyers’ Guide, where on Page 29 you will find employee training service providers. All you need to do then is fill out the Access Individual Training Program approval form located at the back of the NAID AAA Certification application packet and submit it to the Certification Department at certification@isigmaonline.org, and we will sign it and send it back for you to keep on file. Just like Option 1, this training must be completed annually, and your auditor will check your documentation to verify.
Option #3:
All Access Individuals have taken and passed an in-house training, which has been pre-approved by i-SIGMA. (Submit i-SIGMA “Access Individual Training Program Approval” (AITP) form with application for approval along with an outline of training, or if approval has already been obtained submit the approved copy of the form for review).
This may be the least common option for this requirement, but it is probably the most often chosen by mistake. It seems that many members believe, if they have purchased the AITP training from i-SIGMA, that this now counts as their in-house training.
In actuality, this option is for members who have developed their own training, or who have found their own third-party training provider. Just as in Option #2, you must submit the AITP approval form to the Certification Department, but you must also submit an outline of the training that shows it meets the following requirements:
1. It must ensure the protection of confidential information.
2. It must protect against reasonably anticipated threats to the security of confidential information.
3. It must protect against unauthorized disclosure of confidential information.
4. It must ensure awareness of access individuals.
Once the Certification Department receives your approval form and reviews your training program outline, we will sign the form and send it back to you to keep in your records.
Choosing the right training program is a crucial decision, but whichever option you choose, it is even more important to practice the concepts of the training every day. One of the most common infractions the Certification Department sees in unannounced audit reports comes from drivers leaving trucks and confidential materials unsecured and unattended while they make their stops for the day. Not only can this incur fines and impact your standing with NAID AAA Certification, but if a data breach occurred as a result of negligence, it could lead to lawsuits, charges, and even the destruction of your entire business.
In life, it’s good to take risks; in data security, however, the only option is to play it safe.
ABOUT THE AUTHOR
Shaina Van Kilsdonk is the i-SIGMA Certification Associate
The Importance of Cyber Hygiene for Secure Data Destruction
and Records & Information Management Service Providers
Part 2 of 3
Preparing for a Security Risk Analysis
In the first part of this series, we examined the foundational importance of cyber hygiene for secure data destruction and records & information management (RIM) service providers. Cyber hygiene is essential in maintaining security and safeguarding client data, especially in an industry that handles sensitive and regulated information. The “Cyber Resilience Hygiene Guide” by Microsoft emphasizes that meeting minimum standards for cyber hygiene is essential for protecting against cyber threats, minimizing risk, and ensuring the ongoing viability of the business. In this second part, we’ll discuss the process and preparation required to conduct a Security Risk Analysis (SRA), a critical component of a strong cybersecurity posture.
A Security Risk Analysis allows service providers to identify and address vulnerabilities, measure existing controls, and implement practices that minimize the impact of potential cyber threats. Given the rise of increasingly sophisticated attacks, an SRA is not optional but essential. Here’s how your organization can prepare for a practical Security Risk Analysis.
1.Understanding the Scope and Purpose of an SRA
Before starting a Security Risk Analysis, it’s vital to understand its scope and objectives. An SRA aims to identify vulnerabilities and assess potential threats to an organization’s information assets, processes, and systems. The analysis should focus on data handling, storage, disposal, and transfer risks in secure data destruction and RIM services.
At a minimum the scope should cover:
• Digital Assets: Client records, internal databases, and digital repositories.
• Physical Assets: Workstations, storage media, shredders, and secure disposal facilities.
• People: Employees, contractors, and third-party vendors handling data.
• Processes: Data handling procedures, chain of custody protocols, and security controls.
Each area brings specific risks, and a comprehensive SRA will help map out an organization’s entire spectrum of threats. Incorporating these assets into the SRA ensures a thorough understanding of your digital environment and allows for better prioritization of security measures. It’s also beneficial to keep asset inventories regularly updated to reflect changes in technology or operational needs.
2.Assemble a Cross-Functional Team
To prepare for an SRA, bring together a cross-functional team of employees who understand the different facets of your organization. For a successful analysis, the team should include members from:
• Owners & Senior Leadership: To provide strategic oversight and ensure security initiatives align with business objectives.
• In-house or Outsourced IT: To assess technical vulnerabilities and security controls.
• Operations: To ensure alignment with data handling and destruction processes.
• Compliance & Legal: To maintain regulatory adherence.
• Human Resources: To provide insights into employeerelated risks, such as access control.
A diverse team is vital for a Security Risk Assessment (SRA) because it brings diverse perspectives, skills, and knowledge to the process. Cybersecurity risks affect nearly every part of an organization, and each department interacts with digital assets differently.
3.Inventory Your Assets
A comprehensive inventory is fundamental to an effective SRA. Begin by cataloging all assets related to data handling and secure data destruction, including:
• Hardware: Workstations, servers, data shredders, and mobile devices.
• Software: Digital tools and applications used for data processing and tracking.
• Network Infrastructure: Firewalls, routers, and any internet-connected devices.
• Data: Types, locations, and sensitivity levels for all data handled.
• Physical Storage: Facilities, locked storage areas, and physical records.
Inventorying digital assets is a fundamental part of a Security Risk Assessment (SRA) because it provides a comprehensive understanding of what needs to be protected, how these assets are used, and the potential vulnerabilities each asset may introduce.
4.Define and Prioritize Threats
Identifying threats relevant to the RIM and data destruction industry is a critical preparatory step. Typical threats may include:
• Cyber Attacks: Malware, phishing, ransomware, and denial-of-service (DoS) attacks.
• Insider Threats: Unauthorized access or malicious actions by employees or contractors.
• Data Breaches: Unauthorized access to client information, either digital or physical.
• Physical Security Threats: Theft or tampering with physical media.
• Third-Party Risks: Vulnerabilities arising from vendors or service providers with access to sensitive data.
Each threat must be ranked based on its likelihood of occurrence and potential impact. First, focus on high-priority threats, especially those that could lead to significant financial, operational, or reputational damage.
5.Identify Regulatory and Industry Compliance Requirements
A strong SRA aligns with industry standards and regulations, ensuring your organization meets compliance requirements. Relevant frameworks might include:
• NIST Cybersecurity Framework (CSF): Provides guidelines for managing and reducing cybersecurity risk.
• ISO/IEC 27001: An international standard for information security management.
• COBIT (Control Objectives for Information and Related Technologies): Developed by ISACA for enterprise IT governance and management.
Identifying and adhering to these standards will shape your SRA, ensuring your organization is secure and compliant. Organizations can combine elements from multiple frameworks, tailoring a hybrid approach that fits their unique needs.
6.Evaluate Existing Security Controls
Review your organization’s existing security controls to assess their effectiveness. Key areas to evaluate include:
• Access Control: Are there policies to restrict access to data only to authorized personnel?
• Encryption: Is data encrypted at rest and in transit?
• Incident Response Plans: Does the organization have a formalized incident response plan for potential breaches or cyber incidents? Has that plan been tested by an outside third party?
• Training and Awareness: Are employees trained in cybersecurity best practices?
• Data Destruction Protocols: How is data disposed of, and are methods compliant with industry standards?
By regularly evaluating security controls, RIM service providers can effectively manage risk, maintain compliance, and build a reputation as trusted stewards of sensitive information. This process safeguards their operations and strengthens client relationships and market positioning.
7.Set Goals and Metrics for Cybersecurity
Defining clear objectives and measurable outcomes is critical when preparing for an SRA. Identify what you want to accomplish through the analysis and how you’ll measure success. Goals might include:
• Reducing Vulnerability: Aim to identify and mitigate a certain percentage of vulnerabilities within a set timeframe.
• Improving Response Time: Establish metrics to reduce detection and response times for security incidents.
• Employee Awareness: Increase the percentage of employees who pass cybersecurity training.
• Enhance Network and Endpoint Security: Detect the number of anomalies identified in network traffic that may indicate suspicious activity.
These goals and metrics provide a solid foundation for tracking the effectiveness of cybersecurity measures. Metrics should be tailored to align with specific organizational priorities, industry requirements, and risk tolerance levels. Consistent review and adjustments are also essential as the threat landscape evolves. Visualizing these metrics in dashboards or regular reports can help communicate cybersecurity posture to stakeholders and support decision-making.
Information Disposition contains everything one needs to know, including policies and templates, to create a state-of-the-art, compliant and secure information destruction program. This book also serves as the official study guide for the Certified Secure Destruction Specialist® (CSDS) Accreditation Program.
8.Conduct a Preliminary Risk Assessment
Before launching into a full-scale SRA, conducting a preliminary risk assessment can be helpful. This will provide a snapshot of existing vulnerabilities and help guide the focus of the SRA. The preliminary assessment should focus on:
• Identifying Immediate Vulnerabilities: Any highrisk vulnerabilities discovered should be addressed immediately.
• Assessing Critical Assets: Identify and evaluate risks to high-value assets.
• Gathering Employee Feedback: Engage employees to understand security pain points or process gaps.
A preliminary SRA helps organizations focus their security efforts, allocate resources effectively, and establish a roadmap for ongoing risk management. It’s an essential step in proactive, strategic cybersecurity planning.
9.Document Processes and Collect Evidence
Documentation is an essential preparatory step in an SRA, as it provides a detailed overview of current practices and can uncover areas of improvement. Essential documentation should include:
• Access Logs: To review who has accessed sensitive data or facilities.
• Network Logs: To analyze potential vulnerabilities in your network infrastructure.
• Incident Reports: To examine past security events and identify patterns.
• Policies and Procedures: Document existing protocols for data handling, access control, and incident response.
Documentation is the backbone of an effective SRA. It provides structure, clarity, and a thorough understanding of the organization’s security environment, enabling assessors to conduct a more accurate, efficient, and insightful assessment. Proper documentation makes the SRA process smoother and lays the groundwork for informed risk management decisions and continuous improvement in security practices.
10. Develop a Risk Management Strategy
Finally, a core part of preparing for an SRA is to outline your organization’s risk management strategy. This should cover:
• Risk Tolerance: Define what level of risk is acceptable to your organization, especially considering the sensitive nature of the data managed.
• Risk Mitigation Techniques: Document techniques to reduce risk, including technical and administrative controls.
• Response and Recovery Plans: Outline steps to respond to and recover from a cyber incident, including how data destruction is handled post-breach.
• Continuous Monitoring: Implement a system for ongoing threat monitoring to keep track of emerging vulnerabilities.
A risk management strategy is vital because it provides a structured, ongoing approach to securing the organization, minimizing potential damage, and fostering a proactive and resilient operational environment. It enables the organization to thrive while navigating risks confidently and responsibly.
Conclusion
As 2025 approaches, the role of RIM service providers in safeguarding sensitive information has never been more critical. Preparing for a security risk analysis is not just about compliance; it is about demonstrating a proactive commitment to protecting client data and maintaining trust. While the initial effort may seem daunting, the process ensures that vulnerabilities are addressed before they escalate into costly breaches, operational disruptions, or reputational damage.
Contrary to common misconceptions, enhancing information security does not have to strain financial resources. By prioritizing key areas such as risk assessment, employee training, and scalable technology solutions, RIM providers can implement effective measures that fit within their budgets. This strategic approach emphasizes that security is an investment, not a cost, delivering long-term benefits such as stronger client relationships, operational resilience, and a competitive edge in an increasingly security-conscious market.
In the final part of this series, we will discuss how you can use the results of your SRA to differentiate your organization from the competition. Together, these steps will reinforce clients’ trust in your service and protect against the evolving landscape of cybersecurity threats.
ABOUT THE AUTHOR
Joseph P. Harford, Ph.D., CSDS Founder and President Reclamere Chair, Americas Advocacy Committee
Joe Harford is the Founder and President of Reclamere, a leading cybersecurity firm based in Pennsylvania. With a keen focus on sales and operations, Joe is passionate about implementing innovative security solutions and fostering client trust. Beyond business, Joe is dedicated to reducing prison recidivism in Pennsylvania and enjoys spending his free time with his wife Karen, boating and hiking.
Join Us for an Unforgettable Experience in the Heart of Texas!
Important Dates
• 31 December: Deep Saver $200 Discount Expires
• 13 Feb: Advanced $100 Discount Expires
• 6 April: Pre-Event Activities Begin!
• 7-9 April: The Main Event! Location: Dallas, TX
Dallas, known for its dynamic culture and rich history, offers a unique blend of bigcity sophistication and Texan charm. While you are here for the 2025 conference, immerse yourself in all that Dallas has to offer – from its vibrant arts scene and world-class dining to its iconic landmarks and Western heritage.
Our conference venue, the Gaylord Texan Resort, is a stunning destination in itself. Overlooking the beautiful Grapevine Lake, this resort combines luxurious accommodations with exceptional amenities. Attendees can unwind amidst the breathtaking indoor gardens, relax at the onsite spa, or enjoy top-tier dining and entertainment options – all conveniently under one roof.
Dallas is a city where innovation meets tradition. Explore its renowned museums, like the Dallas Museum of Art or The Sixth Floor Museum at Dealey Plaza, which delves into the legacy of President John F. Kennedy. For a more immersive experience, take a walk through the historic West End district or visit the Dallas Arboretum and Botanical Garden for a serene escape.
When it comes to food, Dallas is a culinary haven. From award-winning steakhouses to authentic Tex-Mex and globally inspired cuisine, this city is a feast for the senses. Make sure to try some Texas barbecue and grab a margarita in the nearby town of Grapevine, known as the “Christmas Capital of Texas.”
Pre-Event Networking at Billy Bob’s Texas
Join i-SIGMA at the World’s Largest Honky Tonk: Pre-Event Networking at Billy Bob’s Texas
As excitement builds for the 2025 Annual Conference, we’re thrilled to announce a pre-event networking experience like no other. After the success of past events, this year we’re going big – Texas big – with a special evening at Billy Bob’s Texas, the world’s largest honky-tonk. Whether you’re a fan of country music, Western culture, or simply looking for a fun way to connect, this event promises to hit all the right notes for attendees.
Set for the evening of Sunday, April 6, this networking opportunity at Billy Bob’s Texas is designed to foster connections and camaraderie in an authentically Texan atmosphere. Dance the night away to live music, try your hand at line dancing, or simply soak up the vibrant ambiance of this iconic venue.
What to Expect:
• Shuttle Service: Complimentary transportation will be provided to and from Billy Bob’s and the Gaylord Texan, ensuring a smooth and stress-free experience for attendees.
• Networking Opportunities: Engage in relaxed, meaningful conversations with fellow professionals in a unique and unforgettable setting.
• Texan Flair: Enjoy the best of Western culture with live music, delicious food, and classic honky-tonk entertainment.
One of the highlights of this event is its ability to create an environment where conversations flow naturally. Whether you’re discussing industry trends over a plate of barbecue or striking up new connections while enjoying the music, this casual atmosphere sets the stage for forging partnerships and collaborations that extend beyond the conference.
Billy Bob’s Texas isn’t just a venue; it’s an experience. With its rich history and legendary status, this event offers attendees a chance to immerse themselves in a quintessentially Texan tradition while building relationships that could shape their professional futures.
How to Join:
Sign up for the Billy Bob’s Texas event when you register for the 2025 i-SIGMA Annual Conference & Expo. Space is limited, so secure your spot early and get ready for a night of networking and fun that you won’t forget.
Don’t miss this chance to kick off your conference experience in style – we’ll see you on the dance floor!
Billy Bob’s Event Includes
• 3 Hours of enter tainment at Billy Bob’s Texas
• 2 Complimentar y Drinks, On Behalf of Vecoplan, LLC
• Shuttle to and from the Gaylord Texan to Billy Bob’s
• Yummy Food & Apps
• Access to Private Cash Bar
• An Incredible Oppor tunity & Memory
Sign-up to attend the Billy Bob’s Texas Event, sponsored by Vecoplan, LLC when you register to attend the 2025 i-SIGMA Annual Conference & Expo.
When: Sunday, 6 April, 2025 from 6:00 - 9:00 pm
Where: Billy Bob’s Texas
Sponsored by: Vecoplan, LLC
Pricing: $129 Per Player
Registration: This Event May Sell Out.
Pre-Registration Required to Attend. Register Today to Secure Your Place
2025 i-SIGMA Conference & Expo Exhibitors
Exhibitor Booth
We’re excited to invite you to the 2025 i-SIGMA Conference, taking place at the Gaylord Texan Resort & Convention Center in Dallas, TX! We have a fantastic lineup planned, including an engaging Exhibit Hall, informative Educational Sessions, an inspiring Keynote Presentation, and a memorable Networking Event at the iconic Billy Bob’s Texas.
This holiday season we wish you a joyous and festive time with your loved ones. May the new year bring you prosperity and fulfillment. We look forward to creating lasting memories with you in Dallas!
2025 I-SIGMA Conference Chair, Vonda Reinhold Shred Northwest, Inc., Oregon & Washington
www.isigmaonline.org/csds
i-SIGMA Has Launched a New Portal for Members!
1.Setup&Login
1. Setup & Login
Whenyouvisitisigmaonline.org,you willseethe“MemberPortal”button inthetoprightcorner.Clickonthis andyouwillseeanewloginpage. Click“SetUpAccount”andfollow thestepstogetyouraccountset-up andsynced.
When you visit isigmaonline.org, you will see the “Member Portal” button in the top right corner. Click on this and you will see a new login page. Click “Set Up Account” and follow the steps to get your account set-up and synced.
2.UpdateInfo
2. Update Info
Whenyouareonthenewportal, lookaroundandmakesureyour companiescurrentinformationis uptodate.Thisincludes employees,companyaddress, phonenumber,etc.
When you are on the new portal, look around and make sure your companies current information is up to date. This includes employees, company address, phone number, etc.
ShredSch
2024 Shred School Recap
Our 2024 Shred School class gathered this past October in Chicago, IL, USA at The Historic Drake Hotel for two-days filled with education, networking, and unforgettable experiences. Between sessions on sales, safety, marketing, operations, HR, and ITAD, attendees were able to walk away with relevant strategies to implement within their businesses. Our 2024 i-SIGMA Class was the largest group of graduates to date. Congratulations to all who earned their #Shreducation! We hope to see some of you again next year, as well as new faces!
Congratulations to Larry Bangs, CSDS, on winning a complimentary registration for the 2025 conference at Shred School! This is the first time such a drawing has taken place. i-SIGMA held a promotion for all this year’s registered attendees, and Larry’s name was drawn as the winner. Congrats again, and we look forward to seeing you in Dallas!
Testimonials
“I loved every moment of Shred School! Music-themed presentations, solid subject matter & amazing table mates, I learned so much! Being new to this industry, I’ll be utilizing everything I learned to contribute to the success of my team! “
-Marla Sparks, IROW (Mosinee, WI, USA)
“Shred School was great! We look forward to attending more i-SIGMA events in the future!”
-Ryan Fronius, Advanced Records Management (Plymouth, MN, USA)
“I’ve attended Shred School the last 4 years, and each year I leave with more knowledge and skills than the year before. I love that in such a competitive industry, we can all join together and help each other grow.”
-Samantha Leijten, ElectroCycle (Farmington Hills, MI, USA)
“Best yet. New sessions, more networking opportunities, and definitely a more positive atmosphere. Can’t wait till the next one. My people always come back motivated and ready to implement new procedures. “
-Rick Jackson, American Document Services (Las Cruces, NM, USA)
MEMBER
NEWS
BINS4 Shredding Inc. Announces Ranking Among Canada’s Top Growing Companies for 2024
Barrie, ON — BINS4 Shredding Inc., an i-SIGMA Corporate Partner Member and provider in the document destruction industry, is proud to announce its inclusion in the prestigious list of Canada’s Top Growing Companies for 2024. The company ranked in the top 100, as recognized by The Globe and Mail’s Report on Business. This list highlights the top businesses driving growth across Canada and will be featured in the October 2024 edition.
“We are thrilled to be recognized among Canada’s top growing companies,” said Cory Layes, General Manager. “This achievement is a testament to the hard work, dedication, and innovation of our entire team. Over the last three years, we’ve achieved over 400% growth, driven by our strong company culture, product innovation, and our deep understanding of customer needs.”
For media inquiries or further information, please contact: Cory Layes, General Manager cory@bins4shredding.com 855-792-4050
BINS4 Shredding Inc. is a provier in the document destruction industry with over 100 years of combined experience, specializing in secure and efficient disposal solutions. With a commitment to excellence and client satisfaction, the company has consistently set the standard for secure document destruction services. Visit bins4shredding.com for more information.
Annex.com Enables Record Centers to Win Customers 24/7 with Global E-Commerce Access
[Irvine, CA] — December 12, 2024 — Annex.com, developed by O’Neil Software, an i-SIGMA Corporate Partner Member, empowers service providers to grow their business around the clock. Annex.com enables record centers to attract, engage, and secure new customers around the world through its intuitive online platform.
Win Customers Anytime, Anywhere
Through Annex.com, record centers can extend their reach beyond geographic and time-zone limitations. Businesses seeking records management services can search, compare, and purchase offerings at their convenience—whether during regular business hours or in the middle of the night. This 24/7 accessibility maximizes the chances of converting potential customers into long-term clients.
For example, a law firm in Europe working late can discover and book services from a U.S.-based record center using the Annex. com platform. The transaction occurs seamlessly, without the need for phone calls, emails, or waiting for the next business day.
Expand Your Global Presence
Annex.com connects record centers with customers across borders so they can showcase their capabilities to a global audience, making it easier to secure national and international accounts.
For instance, a multinational healthcare organization needing consistent records storage solutions across multiple U.S. states can find and engage with providers through Annex.com. This streamlined process opens the door to high-value contracts that might otherwise have been inaccessible.
Key Benefits for Record Centers
Win Customers 24/7: Annex.com allows record centers to gain customers at any time of day or night, turning every hour into an opportunity for business growth.
Global Reach: Expand your visibility beyond local markets, connecting with customers looking for reliable records management solutions across the country or around the world. Increased Competitiveness: Showcase your services alongside others in the marketplace, offering transparent pricing and access that help you stand out in a crowded industry.
Risk-Free Growth Opportunity
Joining Annex.com is free for record centers using the O’Neil Software hosted solution. Providers benefit from a transactionbased model, ensuring they only pay for business generated through the platform. This no-risk approach provides a costeffective way to grow their business and attract new clients.
“Annex.com transforms how record centers compete and win in the modern e-commerce era,” said Aaron Ryssemus, CEO of O’Neil Software. “By enabling customer to find and purchase from providers thought their smartphone or computer places service provider products and services front and center when the customer is looking to purchase services.”
About Annex.com
Annex.com, developed by O’Neil Software, is a cloudbased e-commerce marketplace connecting businesses with independently managed record centers and shredding providers. Backed by over 40 years of expertise, O’Neil Software is a global leader in records and information management solutions, serving businesses in more than 88 countries.
To learn more or to schedule a demonstration, visit Annex.com
Contact information
Pete Kreiser - Vice President, Marketing 916-995-1913 pete@annex.com
Find What Your Business Needs
directory of information destruction product and service suppliers. These companies invest in our industry and are, therefore, dedicated to supporting the success of your business.
NEW MEMBERS
New i-SIGMA Service Provider Members
All Win Industries of Farmville, NC, USA
Arkiva Ptd Lte of Singapore
Assure EWaste Management Inc. of South El Monte, CA, USA
Battery Detection Solutions AI of Paradise Valley, AZ, USA
DGD Shredding of Limerick, Ireland
IT Recovery Specialists LLC of Milford, CT, USA
IT Recyclers LLC of Flanders, NJ, USA
Mansfield Technologies of Lexington, OH, USA
Red Goat Shredding of San Luis Obispo, CA, USA
Specific Waste Industries of Florence, KY, USA
Sprout of Statesville, NC, USA
Tech Supply Direct of Richardson, TX, USA
UltraCycle Technologies LLC of Albuquerque, New Mexico, USA
Wisconsin Shredding LLC of Hortonville, WI, USA
Corporate Partners
Arthur Hall Insurance - Wilmington, DE, USA
Dotson IT Asset Management Corp - Carrollton, TX, USA
Flourish Press, Inc of Lewiston, NY, USA
MG Environmental Consulting of Hayward, CA, USA
Absolute Data Shredding of Tulsa, OK, USA
Arctic Shred in Anchorage, AK, USA
C&I Electronics in Evansville, IN, USA
Direct Resource Management, Inc. in Livermore, CA, USA
Dotson IT Asset Management Corp in Carrollton, TX, USA
Eggleston of Norfolk, VA, USA
Green Star Services Group, Inc of Pittsburg, CA, USA
MCPC in Grand Rapids, MI, USA
Oakdale Employment in Moonah, TAS
New NAID AAA Certified Members
New Certified Secure Destruction Specialists (CSDS)
Karen Lyons, CSDS, Regulatory Compliance Manager, i-SIGMA New i-SIGMA
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Login to the Member Portal and Visit My Digital Library for Exclusive Access to Resources. www.isigmaonline.org/membership/ member-portal/
UPCOMING
Gaylord Texan Dallas, Texas www.isigmaonline.org Webinars
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The International Secure Information Governance & Management AssociationTM (i-SIGMA®) is the industry trade association, enforcing standards and ethical compliance for approximately 2,500 secure data destruction and records and information management service providers on six continents. i-SIGMA currently maintains the most rigorous and widely accepted datasecurity vendor-compliance certifications, NAID AAA Certification® and PRISM Privacy+ Certification®, with hundreds of governments and thousands of private contracts using the programs to meet their regulatory due diligence requirements.
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