ISO/IEC 17020 :2012 Certification Process Implementation Documentation Training Auditing
by Global Manager Group
What is ISO / IEC 17020 ? ISO 17020, entitled "General Criteria for the Operation of Various Types of Bodies Performing Inspection", is an internationally recognized standard for the competence of inspection bodies. ISO 17020 should not be confused with ISO 9001, which is specific to quality management systems. ISO 9001 does not require evaluation of the technical competence of an inspection body and it should not be regarded as an ‘acceptable’ alternative to ISO 17020. This International Standard specifies general criteria for the competence of impartial bodies performing inspection irrespective of the sector involved. It also specifies independence criteria. This standard is intended for the use of inspection bodies and their accreditation bodies as well as other bodies concerned with recognizing the competence of inspection bodies
Benefits of ISO 17020 Accreditation
•Uniformity in execution and reporting method for the people •Carrying out the activity. Reduced penalty in case of disputes •Meeting the accreditation requirements Reduced customer •Complaints Proof of conforms to specified requirements
Documentation Process
Quality Manual:Policy and objectives Organization Structure Procedures:•Documentation Control procedure •Internal Audit proc endure •Audit Plan •Documented procedures for dealing wit h feedback and corrective action •Procedure for maintenance of security y of data / protecting the integrity of •data •Documented procedures for dealing wit h complaints •Documented procedures for consideration and resolution of appeals
Procedures for: (a) Selection of qualified suppliers; (b) Issuing appropriate purchasing documents; (c) Inspection of received materials; (d) Ensuring appropriate storage facilities
Inspections: •Documented instructions on inspection planning and conducting •Documented procedures for equipment maintenance •Documented procedure for verification of equipment •Procedures for dealing with defective equipment •Review Check lists •Documented instructions for carrying out inspection safely
Training Process This training is intended to provide an integrated provisioning of Quality Management System Audit Techniques on Inspection Agency standards according to the requirements of ISO / IEC 17020:2012 and provides an understanding / interpretation of the requirement ISO / IEC 17020:2012. Quality management and the role of inspection bodies Classification of inspection bodies Overview of ISO / IEC 17020:2012, the terms and relationship with other relevant standards (ISO 9001, ISO / IEC 17025) Coordination of audit quality management system to ISO / IEC 17020:2012 Building the audit program
Audit planning, vertical, horizontal and audit checklist
The concept of risk-based audit Effective audit techniques Evaluation of audit findings Report findings and conclusions Development and implementation of corrective
Audit reports and follow-ups.
Auditing Process
ďƒź The inspection body shall establish procedures for internal audits to verify that it fulfils the requirements of this International Standard and that the management system is effectively implemented and maintained. ďƒźAn audit programmed shall be planned, taking into consideration the importance of the processes and areas to be audited, as well as the results of previous audits. ďƒźThe inspection body shall conduct periodic internal audits covering all procedures in a planned and systematic manner, in order to verify that the management system is implemented and is effective.
ďƒźInternal audits shall be performed at least once every 12 months. The frequency of internal audits may be adjusted depending on the demonstrable effectiveness of the management system and its proven stability. ďƒźThe inspection body shall ensure that: (a) Internal audits are conducted by qualified personnel knowledgeable in inspection, auditing and the requirements of this International Standard; (b) auditors do not audit their own work; (c) personnel responsible for the area audited are informed of the outcome of the audit; (d) any actions resulting from internal audits are taken in a timely and appropriate manner; (e) any opportunities for improvement are identified; (f) the results of the audit are documented.