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ISO 10002 Awareness Training Objective of ISO 10002 Awareness Training To provide the participant with detailed knowledge on customer satisfaction and handling complaints as per ISO 10002 requirements. Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide. What are the benefits of ISO 10002 Awareness Training ● Achieve operational efficiency to identify trends and causes of complaints ● Resolve more complaints by adopting a more customer-focused approach ● Engage staff with new customer service training opportunities ● Integrate ISO 10002 with ISO 9001 to improve overall efficiency ● Monitor and continually improve your complaints handling process. ISO 10002 Awareness Training Content • Introduction to the customer satisfaction and handling complaints.
• Introduction to basic concepts and terminologies associated with customer satisfaction and handling complaints. • Philosophy and fundamental principles of ISO 10002. • Detailed review of the requirements of ISO 10002 standard. • Introduction to the benefits that will be achieved by the implementation. • Effective methods for the implementation of ISO 10002. Who Should Attend ISO 10002 Awareness Training • All levels of management who are involved in implementing ISO 10002. • All those who are interested personally to learn about this internationally recognized customer satisfaction and handling complaints. ISO 10002 Awareness Training Structure • Tutorials • Discussions • Workshops • Quiz • Examination ISO 10002 Awareness Training Achievement Upon Successful completion of the course a Certificate of “ ISO 10002 Certified Awareness Foundation Training Course' will be issued. CPD-8 CEU-0.8 ISO 10002 Awareness Training Duration: 1 day ISO 10002 Awareness Training Calendar Value added ISO 10002 Awareness Training Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from the Industry. ISO 10002 Awareness Training from the "Specialist Expert" has many advantages:● It will drastically change the way of thinking and basic approach towards the Management System Standards. ● You would cherish & Benchmark our training for a very long time to come. ● No fictitious case studies you can not connect with. ● Real time examples, real time scenarios you can quickly relate to. ● Complete Focus on your systems, processes and line of businesses. ● 100% involvement and engagement of the participants ● Learn to make the ISO Standard sweat to:A). Improve the profits.
B). Reduce rework, defects, customer rejections, wastage,& cost of operation C). Enhance customer delight D). Reduce attrition of customers and employees E). Enhance confidence of all stakeholders ISO 10002 Awareness Training