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Establish the Implementation project
Project Plan
Project Resources
Conduct ISO 20000 Awareness Training
Identify Implementation Team
Conduct ISO 20000 Implementation Training
Define ISO 20000 Context
Define ISO 20000 Scope
Define ITSM Policy
Define ITSM RA & RT
Define ISO 20000 Objectives
Implement ITSM Operational Controls
Conduct ISO 20000 Internal Auditor Training
Conduct ISO 20000 Pre-assessment Audit
Close the Gaps and Proceed for Certification Audit
Define ITSM Documented Information
Conduct Internal Audits, Closures, Management reviews
Monitoring, Measurement and Performance Evaluation
Communication with Interested Parties
Obtain Top Management’s Committment