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ISO 20000 Internal Auditor Training ISO 20000 Internal Auditor Training Purpose ISO 20000-1 is the standard for IT Service Management. It provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet the business and customer requirements. This intensive 2-day course provides students with the necessary understanding of ISO 20000-1 and the steps required to conduct internal audits of an IT Service Management system. ISO 20000 Internal Auditor Training Benefits At the conclusion of this course, students will have been provided with: An appreciation of the importance of controlling Information Technology Services in all types of business. Knowledge of Information Technology Service Management, including a basic understanding of the IT Infrastructure Library (ITIL) and the requirements of the ISO 20000-1 specification Knowledge of Information Technology concepts. An appreciation of documented management systems An appreciation of risk assessment for Information Technology. An understanding of the principal requirements for auditing Quality Management systems. ISO 20000 Internal Auditor Training Contents ● Understand the Purpose of ISO 20000-1 ● Understand the Role of Service Management Processes ● The processes, their objectives and key requirements in a typical IT service provider scenario ● Application, eligibility and scoping requirements to achieve ISO 20000-1 ● The purpose of internal and external audits, their operation and the associated terminology ● Planning and preparing for an ISO 20000-1 ITSM audit
● Understand the Individual Requirements of ISO 20000-1 and How They Apply to IT Service Management Systems ● Learn Basic ISO 20000-1 Implementation Steps ● Understand the Roles and Responsibilities of the Auditor ● Apply ISO 19011:2002 Definitions, Concepts, and Guidelines ● Recognize the Principles, Practices, and Types of Audits ● Conduct all Phases of an Internal Audit (Plan, Execute, Report, Record, Follow Up, Closure) ● Prepare and Present Effective Reports ● Understand the ISO 20000-1 Certification Scheme Who should attend ISO 20000 Internal Auditor Training ● Individuals interested in conducting, managing, participating in internal audits ● Management system implementation team members ISO 20000 Internal Auditor Training Course Achievement Upon SUCCESSFUL completion of the course a Certificate of “ISO 20000-1 ITSM Certified Internal Auditor Training” will be issued. CPD-16 CEU-1.6 ISO 20000 Internal Auditor Training Duration- 2 days
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Value added ISO 20000 Internal Auditor Training Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from the Industry. ISO 20000 internal auditor training from the "Specialist Expert" has many advantages:● It will drastically change the way of thinking and basic approach towards the Management System Standards. ● You would cherish & Benchmark our training for a very long time to come. ● No fictitious case studies you can not connect with. ● Real time examples, real time scenarios you can quickly relate to. ● Complete Focus on your systems, processes and line of businesses. ● 100% involvement and engagement of the participants ● Learn to make the ISO Standard sweat to:A). Improve the profits. B). Reduce rework, defects, customer rejections, wastage,& cost of operation C). Enhance customer delight D). Reduce attrition of customers and employees E). Enhance confidence of all stakeholders
ISO 20000 internal auditor training