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ITSM Implementation Training ITSM Implementation Training Purpose ISO 20000 implementation course introduces the concepts needed to understand, develop, and implement an IT Service Management System. The standard provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This course provides participants with the necessary understanding of ISO 20000-1 and guidance for implementing an IT Service Management system that is compliant with the standard and meets certification requirements. Experienced instructors explain how to integrate the standard during system implementation, prepare for audits, and achieve ISO 20000-1 registration. Exercises prepare students to identify key requirements and create required documentation. Benefits of ITSM Implementation Training • Reduction in incidents and improved incident management • Reduction in response times & interruptions to IT service • Improved management of cost leading to financial savings • Greater understanding of roles & business objectives • Ensuring legislative awareness & compliance • Adoption of an integrated process to deliver IT services • Enhanced customer satisfaction improving client retention • Consistency in the delivery of your service or product ITSM Implementation Training objectives
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Understand the Purpose of ISO/IEC 20000-1:2011 Understand the Role of Service Management Processes Understand the Individual Requirements of ISO/IEC 20000-1:2011 Understand How the Requirements of ISO/IEC 20000-1:2011 Apply to IT Service Management Systems Build an Efficient and Effective IT Service Management System Learn Best Practice Processes to Implement each Clause of ISO/IEC 20000-1:2011 Learn Tips for Winning Employee and Management Support Prepare for an Audit Plan for Registration Who should attend: Anyone involved in defining, planning, or implementing an ISO/IEC 20000-1 IT service management system Management representatives Implementation team members
ITSM Implementation Training Achievement Upon SUCCESSFUL completion of the course a Certificate of “ISO 20000-1 ITSM Certified Lead Implementer Training” will be issued. CPD-40 CEU-4.0 ITSM Implementation Training Duration-5 days
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Value added ITSM Implementation Training Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from the Industry. ITSM Implementation Learning from the "Specialist Expert" has many advantages:● It will drastically change the way of thinking and basic approach towards the Management System Standards. ● You would cherish & Benchmark our training for a very long time to come. ● No fictitious case studies you can not connect with. ● Real time examples, real time scenarios you can quickly relate to. ● Complete Focus on your systems, processes and line of businesses. ● 100% involvement and engagement of the participants ● Learn to make the ISO Standard sweat to:● A). Improve the profits. ● B). Reduce rework, defects, customer rejections, wastage,& cost of operation
● C). Enhance customer delight ● D). Reduce attrition of customers and employees ● E). Enhance confidence of all stakeholders ITSM Implementation