INCLEAN September-October 2018 by INCLEAN powered by ISSA

DELIVERING SUSTAINABLE HYGIENE INFORMATION

www.incleanmag.com.au

Volume 31 Issue 5 September/October 2018

Show directory inside

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Volume 31 Issue 5 September/October 2018

Contents 10

Industry

Contracting

Sustainability

I SSA Cleaning & Hygiene Expo Directory

Distribution

Events Calendar ISSA Cleaning & Hygiene Expo Australia August 29 - 30 Following on from the success of last year’s inaugural event, the 2018 ISSA Cleaning & Hygiene Expo Australia will be at the ICC Sydney in Darling Harbour. www.issacleaninghygieneexpo.com

Australasian Waste & Recycling Expo August 29 - 30

p28

AWRE 2018 will be co-located with the ISSA Cleaning & Hygiene Expo at the ICC Sydney in Darling Harbour. www.awre.com.au

Budapest Cleaning Show October 5 - 6 The Budapest Cleaning Show is a trade show and educational congress run by the Hungarian CleaningTechnology Association (MATISZ). www.budapestcleaningshow.hu/en/

Forum Pulire October 10 - 11 The Forum Pulire will take place at the UniCredit Pavilion in Milano, Italy. www.forumpulire.it/it/

Thank Your Cleaner Day October 17 Now a global event, Thank Your Cleaner Day is a day dedicated to cleaners to show they are valued and appreciated. www.thankyourcleanerday.co.nz

p68

Carpet & Restoration

Management

Marketing

Products

4 INCLEAN September/October 2018

ISSA Show North America October 29 – November 1 Dallas, Texas is the host city for the 2018 ISSA Show North America and ISSA Convention. www.issa.com

2019

The Cleaning Show March 19 – 21 The Cleaning Show is the UK’s major event for the cleaning and hygiene sector. www.cleaningshow.co.uk

EDITOR’S LETTER

The second Australian ISSA Cleaning & Hygiene Expo is finally here and brings with it several firsts. This year there are two education theatres, the ISSA Speaker Theatre and the SRCP (Specialised Restoration and Cleaning Professionals) Theatre – dedicated to the carpet and restoration industry. This year’s education program goes beyond cleaning and restoration to offer professional advice and insights on other critical areas of business such as company culture, customer loyalty, marketing and digitalisation. In addition to the great lineup of speakers, the INCLEAN Innovation Awards will also be presented at the expo. For the complete event directory turn to page 39. In this bumper edition we tackle the contentious topic of sustainability in the cleaning industry. Twenty-five years ago, John Elkington coined the term “triple bottom line” and redefined what sustainability was all about. This year, Elkington announced he was recalling the term, stating it was time to rethink the concept. In this issue, Stephen Ashkin weighs in on what this means for the cleaning industry on page 22. Denis Boulais examines the concept of ‘Green HR’; Brian Clark provides his ‘green checklist’ for building maintenance; and Bridget Gardner compiles an essential road map of the Australian building rating systems including NABERS, Green StarPerformance and the WELL building rating system. Also in the issue, Dr Greg Whiteley shares some sustainable lessons on disinfectants and GECA’s Kendall Benton-Collins explains why ecolabels matter. Finally, a big thank you to the team at Interpoint Events and ISSA who have been working tirelessly to put together the ISSA Cleaning & Hygiene Expo. For those exhibiting we wish you a successful show and for those attending we look forward to seeing you there! And, good luck to all the nominees of the INCLEAN Innovation Awards! Happy reading! Claire Hibbit Managing Editor

November/December INCLEAN 2018

NEXT ISSUE

Cleaning retail sites is a demanding job for BSCs, in particular hard floor and washroom maintenance, and the hygienic cleaning of food service areas. INCLEAN re-visits the vital role of cleaning in maintaining food hygiene – and the repercussions if it’s not done properly. We also look at the latest technologies, systems and processes utilised by hotel cleaning staff in the executive housekeepers’ realm.

6 INCLEAN September/October 2018

MANAGING DIRECTOR: Simon Grover PUBLISHER: Simon Cooper MANAGING EDITOR Claire Hibbit Email: chibbit@intermedia.com.au Phone: 02 8586 6140 ASSISTANT EDITOR Lizzie Hunter Email: lhunter@intermedia.com.au Phone: 02 8586 6102 NATIONAL ADVERTISING MANAGER: Samantha Ewart Email: sewart@intermedia.com.au Phone: 02 8586 6106 PRODUCTION MANAGER: Jacqui Cooper GRAPHIC DESIGNER: Adrian Tipper HEAD OF CIRCULATION: Chris Blacklock Print Post Approved Publication No. PP: 255003/09765 AUSTRALIAN SUBSCRIPTION RATE 12 months (6 issues) - $66 (inc. GST) To subscribe call 1800 651 422 Email: subscriptions@intermedia.com.au DISCLAIMER

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Published: 1st November, 2018 Editorial deadline: 7th September, 2018 Advertising booking deadline: 4th October, 2018 Advertising material deadline: 9th October, 2018

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This publication is published by The Intermedia Group Pty Ltd (the Publisher). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisherís endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2018 The Intermedia Group Pty Ltd.

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INDUSTRY

BSCAA appoints national executive director The Building Services Contractors Association of Australia (BSCAA) has appointed Cassie Ruhe-Hodge as the association’s new national executive director. Ruhe-Hodge has been with the association for the past two years, having previously held the position of executive director of BSCAA Queensland. Her appointment was announced at a recent national networking function hosted by BSCAA in Melbourne. Commenting on Ruhe-Hodge’s appointment, BSCAA president George Stamas said: “We were delighted to secure someone with association experience and industry knowledge that would complement our members and business partners.” “Cassie has jumped into the role with great enthusiasm and

Filta Cleaning Products acquires Glomesh NZ Filta Cleaning Products has acquired cleaning equipment supplier Glomesh NZ. Filta Cleaning Products general manager Lee James described the acquisition as a good fit for the company. “Glomesh NZ is a long-standing NZ brand that is well respected and trusted by customers,” said James. “It operated in a very similar space to Filta yet we didn’t sell any of their products, so adding their unique products to our range will benefit and create opportunities for our clients.” Glomesh NZ said the sale was in response to the need to better service customers with a wider range of products, and also due to the restrictions experienced with certain aspects of the business while trying to run it from Australia. “The sale of the business to Filta Cleaning Products will allow all Glomesh NZ customers to continue to access the highest quality of product and service that they have come to expect from Glomesh NZ, and now combined with the product range and service that they can get from Filta Cleaning Products. “We believe that the potential minor short term disruption of the integration will not create any major problems for any customers.” Glomesh NZ’s Matworld and floor pad range will be added to Filta Cleaning Products’ portfolio, allowing the business to target new categories. “Glomesh NZ will retain its name because that’s the brand that people know and trust,” said James. “As far as our customers are concerned, they will order Glomesh products using Glomesh NZ’s codes and products but they will come through on a Filta Cleaning Products’ invoice.”

10 INCLEAN September/October 2018

energy and dived straight into working on developing our marketing and event programs. “We are very confident Cassie will deliver a high level of professionalism and innovative ideas moving forward,” Stamas said. At the event Ruhe-Hodge outlined some of the new initiatives in the pipeline for association members including more training and education opportunities, and the introduction of an annual networking event for members and business partners. BSCAA also recently appointed Corporate Cleaning Services’ David Webb as the new BSCAA Tasmania president. Webb, who was previously vice-president of BSCAA Tasmania, takes over from former president Matthew Collings of Collings Property Services.

Oneflare buys UrbanYou Online tradie marketplace Oneflare has acquired on-demand household services platform UrbanYou. Co-founded by Noga Edelstein and Elke Keeley in 2014, the UrbanYou platform enables real-time booking and payments of household services including cleaning, gardening and carpet cleaning. Oneflare has more than 1 million users visiting the site monthly and more than 100,000 registered businesses, while UrbanYou has experienced rapid growth delivering more than 40,000 services across Sydney, Melbourne and Brisbane. Noga Edelstein said the deal cements UrbanYou as the dominant player in Australia for on-demand services. “Following our acquisition of HomeHello last year, UrbanYou has taken the lead in consolidating the ondemand market and our merger with Oneflare catapults our growth to immediate national scale,” Edelstein said. Billy Tucker, CEO of Oneflare, said UrbanYou will provide Oneflare with the new on-demand capabilities and expand its services. “Through this acquisition we get UrbanYou’s great brand, a strong customer base and a range of services, it also has a proven team, which is the best in the industry. We are very excited about drawing on their insights while we help the company expand beyond the existing services and geographies they cover,” said concludes Tucker. In the merged business, Edelstein and Keeley will continue leading UrbanYou, and will explore further on-demand opportunities across both companies.

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INDUSTRY

RapidClean expands national network RapidClean has added four new members to its Australian network and two new members in New Zealand. The co-operative’s new Australian members include Bundaberg Cleaning Supplies, Queensland; Southern Cross Hygiene, New South Wales; RapidClean North West WA, Western Australia and Never 2 Clean, New South Wales. The new additions take the total number of members in Australia to 55. RapidClean has also gained two new members in New Zealand; Pack Centre NZ in Plymouth and CleantechNZ in Papamoa, bringing the RapidClean New Zealand Group to a total of 10 members. RapidClean first entered the New Zealand market in July 2017. Other members include Otago Cleaning Supplies in Dunedin, Christchurch Cleaning Supplies in Christchurch, Specialist Cleaning Supplies in Palmerston North and Waikato Cleaning Supplies in Hamilton. Across both Australia and New Zealand, the RapidClean network is a mixture of RapidClean branded sites and independently-operated sites. Rob Musilli RapidClean’s national account manager for ANZ, said the expansion has elevated RapidClean to a true national supply and distribution organisation.

“Our ability to have local stores and cleaning supply experts on the ground and at the front line in solving our local and national customer’s supply and servicing requirements is paramount to our success,” said Musilli. “This has elevated RapidClean’s credentials to a true national supply and distribution organisation that’s an Australian-owned business that offers a total one stop shop in sales, after sales, service and a distribution model that provides supply and service solutions.”

Hospital hand hygiene rates may be worse than reported

hygiene compliance went from 94 per cent to 30 per cent per cent– which is gravely concerning.” This result is an example of the Hawthorn effect, used to describe the phenomenon of people changing their usual behaviour when they know they are being watched. The study found the magnitude of the Hawthorn effect on direct human auditing produced inflated compliance rates. “The government has been telling us that compliance is high. Our study shows this may not be the case – which is why we need greater investment into technology-based methods of auditing to determine how high compliance really is, rather than a dependence on human auditors. “In addition to this, a national behaviour change program needs to be implemented, such as getting back to basics by focusing on mandatory compliance before every patient contact.”

Hospital staff pay dramatically less attention to hand hygiene when they feel no one is watching, a new study has revealed. UNSW medical researchers found hand hygiene rates in hospital staff drop sharply when humans undertaking compliance monitoring are replaced by machines. A government-led mandatory hand hygiene program has operated in Australian hospitals for the past eight years, with human auditors ensuring staff follow hand hygiene guidelines, which require a minimum of 70 per cent compliance. But compliance rates fell from more than 90 per cent to 30 per cent when the human auditors were relieved by automated surveillance, creating infection risks for patients, the study’s authors said. The researchers compared human and automated methods of surveillance in an Australian teaching hospital over a period of two years. Automated surveillance consisted of hand hygiene dispensers at sinks and bedsides recording hand hygiene by touch, while human surveillance was direct observation of healthcare workers by human auditors. “Regular hand hygiene among healthcare workers is a cornerstone of hospital hygiene to prevent the transmission of pathogens and potential infection,” said lead author UNSW Medicine Professor MaryLouise McLaws, an infection control expert and World Health Organisation health adviser. “In our study, we found that as soon as human eyes were off the clock outside of the mandatory 20-minute audit and our automated method continued to monitor compliance, hand

12 INCLEAN September/October 2018

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INDUSTRY

Cleaning Accountability

Framework update Newly appointed CEO of the Cleaning Accountability Framework Poonam Datar provides an update on the voluntary certificate scheme. Examples of the exploitation of cleaners are unfortunately plentiful. Through sham contracting, failure to pay award rates and failure to pay redundancy payments, the cleaning industry has a sorry recent history of failing to meet its obligations to workers. In one recent case involving a major cleaning company the Federal Court ruled the company failed to meet obligations to 21 cleaning and security workers it sacked after losing a long-term contract with a major Queensland shopping centre. The lengthy court case, penalty, adverse publicity and increased general public awareness about wage theft also demonstrate the regulatory and reputational risks facing cleaning companies. But there is a better way for companies to meet obligations to their boards, workers and the community, which does not come at a cost to reputations and bottom lines. The Cleaning Accountability Framework (CAF) is an independent multi-stakeholder association that aims to improve labour standards in the cleaning industry.

CAF: how it works CAF brings together building owners, cleaning companies, facility managers and cleaners to put a stop to harmful business practices. We do this through a voluntary certification scheme that assesses buildings to a three, four or five star standard. In practice, this involves a property owner nominating a site for CAF certification who will then work with all participants of the cleaning supply chain on that site to demonstrate compliance with CAF standards. Most importantly, this process puts cleaners at the heart of the process. Through annual meetings and the nomination of a CAF representative at work sites, we encourage cleaners to talk about their experience at work and monitor ongoing compliance with the CAF standard. This methodology is hardly a radical step: it allows workers to be the early warning system for companies and their boards that issues may be arising that need attention, avoiding reputational or regulatory fallout. CAF has an independent chair and is governed by a steering committee. Committee members include cleaning contractors, facility managers, building owners, the Fair Work Ombudsman, United Voice and the University of Technology Sydney, with the long-time support of AustralianSuper. CAF commenced a pilot of the three star standard in 2017. As a result we have developed a number of tools and guidance regarding responsible tendering practices, and implemented a number of learnings as part of an ongoing review of our standard. Five sites have completed the pilot and have certified buildings in Victoria, New South Wales and Queensland. This means they have met key criteria covering: • Labour (pricing, wage rates, job security, the right to work) • Tax and superannuation • Record keeping including pay slips 14 INCLEAN September/October 2018

• Workplace health and safety • Financial viability • Worker engagement • Responsible subcontracting

CAF combats modern slavery Another example of how CAF can assist companies detect risks relates to legislation introduced in the Lower House of Parliament regarding obligations to report on modern slavery. Through increased supply chain transparency as part of the CAF certification scheme, companies will be better placed to meet their upcoming legal requirements as part of new Modern Slavery legislation. The Bill targets exploitative practices such as forced labour, and requires certain entities operating in Australia to investigate and report on whether such practices are taking place in their supply chains. According to the Walk Free Foundation, industrial cleaning is one of the most vulnerable industries where workers are at risk of modern slavery. CAF’s certification scheme takes a whole of supply chain approach, and includes for example an assessment on a business’s policies and procedures regarding right to work in Australia. The aim of this is to both mitigate risk on the part of the business that all workers are meeting their legal visa requirements, and support cleaners to fully understand their workplace rights and entitlements.

Technology tests CAF Researchers from the Centre for Business and Social Innovation at the University of Technology Sydney have had a thought-provoking start to their ARC project that tests the effectiveness of CAF. The key focus for the research team in the first few months of the project has been the worker engagement app. Engagement with stakeholders and app developers has seen the app evolve beyond collecting compliance information from workers, to also include elements that enable education and social connection. As CAF moves forward with its pilot sites, the research team is preparing to engage with these sites to ensure their analysis of the pilot results truly captures the experience and effectiveness of the CAF process.

What’s next? 2018 is shaping up to be a big year for CAF. We plan to finalise our pilot of the three star standard and launch the results before the end of the year. Our membership covers a wide range of stakeholders including industry, government, super funds and not-for-profits, and the interest is only growing. CAF’s success relies on its multi-stakeholder representation and broad market uptake of the certification scheme leading to a demonstrable improvement in the working lives of cleaners. www.cleaningaccountability.org.au

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CONTRACTING

Jaymak celebrates 20 years Jaymak Australia is commemorating 20 years in the hygiene services and cleaning industry with a new product line and further expansion plans. INCLEAN’s Claire Hibbit spoke to Jaymak Australia co-founder and managing director Mark Mackenzie about the milestone and the company’s next pivot. South Australian-based cool room cleaning more than 6000 clients around Australia, and mould remediation provider Jaymak but healthcare and aged care remain our Australia is entering its next “pivot” after strongest markets.” 20 years in business. Founded in Sydney Since the launch of its franchise office by father and son team Peter and Mark in 2005, Jaymak has built its national Mackenzie in 1998, the company relocated franchise network to 20, largely in New to Adelaide in 2004, where the national South Wales and Victoria, in regional franchise office was established in the areas such as Orange, Albury and following year. Newcastle. The company would like to add “[Jaymak] started predominately as another five franchisees to the network, a cool room cleaning company. I was predominately in regional areas, during the working with my father at a chemical next 12 months. “We just hit more distribution company and we identified that “We have recently picked up some large than 14,000 cool there was a significant amount of mould national tenders in NSW, Victoria and in cold rooms. We began working with Queensland so we would like to have more rooms nationally a Sydney-based company on developing franchisees in the next one to two years, and have more than a product to help control the amount of mainly in those regions.” 6000 clients around mould found in cold rooms.” To mark its 20th anniversary, Jaymak Jaymak has since steadily expanded launched Jayfresh, a chlorine dioxideAustralia.” throughout Australia and has 20 franchised based slow release mould and bacteria businesses. The franchise network services abatement system, providing low more than 6000 venues across Australia in a range of industries maintenance ongoing bacteria odour and mould control. including hospitals, aged care facilities, restaurants, take away food “We’ve only had one major pivot in our 20-year history. It outlets, hotels, clubs, school canteens and food manufacturing. was in 2011 when we expanded our existing offering of cool The company also specialises in infection control and HVAC room cleaning to more advanced services. The second [pivot] cleaning, and offers additional specialised hygiene services for is the introduction of Jayfresh. air-conditioning, fridges, air handling units, dishwashers, ice “We saw a gap in the market and looked at how we could machines, cold display units, plant rooms and full kitchen cleans. commercialise the need for [Jayfresh] in our market. We knew our Jaymak is the only ISO 9001 & ISO 22000 certified company sector needed it and we wanted to make it commercially viable. in Australia for specialised cleaning services to the hospitality, Jaymak has also launched a new website which allows users to health care and food services sector. purchase Jayfresh online. Mackenzie says the company will look According to Mackenzie, Jaymak holds a substantial footprint to launch more products and services under the Jayfresh banner in the healthcare and aged care markets, understood to be including soon to be released Jayfresh Rapid. around 36 per cent market share. Its other key markets include “Jayfresh Rapid is similar to a three to four hour [cockroach] hospitality such as pubs, restaurants, cafes and hotels, as well as bomb. The room needs to be sealed and the bomb will completely food processing and manufacturing, with Vili’s Family Bakeries sterilise the room. Jayfresh Rapid won’t be sold as a product but one of the company’s major clients. instead will be offered as a service due to safety.” “We just hit more than 14,000 cool rooms nationally and have www.jaymak.com 18 INCLEAN September/October 2018

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CONTRACTING

Cairns cleaners keep it eco-friendly A husband-and-wife team is using environmentally friendly products and services as a point of differentiation to put the heat on its rivals in tropical Cairns. Cameron Cooper reports. Living in the idyllic and sometimes leisurely far north that had been operating for more than a decade and had about Queensland city of Cairns – the gateway to the Great Barrier half a dozen employees when they took it over. Reef – you could forgive Abelia Cleaning owner Tony Carter for Within a short period they ramped up the client list and taking an easy-going approach to business. Not a chance. employed a workforce of more than 50 staff, before the With his wife and finance specialist Suzanne Homer, he has impact of the global financial crisis in 2008 led to the business been running a successful house and commercial cleaning stabilising at today’s staff numbers of 30 to 35 depending on business for the past 14 years and has actively embraced contract volumes. innovation in the form of environmentally friendly cleaning Abelia has a strong presence in the Cairns market, servicing products and services. a mixture of clients spanning the commercial, domestic and Abelia Cleaning has Level 2 ecoClean medical centre areas. Carter says the local accreditation and uses non-synthetic market is reasonably busy, although being biodegradable cleaning products wherever a tourism city Cairns can be an “up and “Being your own possible. In 2011, the business won down” economy. business you do the state-wide award for Excellence “But we’ve been lucky, probably because in Environmental Management in the we’ve been dotting our i’s and crossing our t’s, the hard yards. You ecoClean category as part of the Building so we’ve been able to keep the ball rolling.” Service Contractors Association of Tony and Suzanne have also resisted clean toilets and Australia (BSCAA) Queensland awards. any temptation to engage in a race to the mop floors. We It has continued to embrace green bottom on pricing in a market where some practices such as water and energyoperators seek to “undercut fiercely and decided that was saving cleaning methods and the efficient see what happens after that”. a really good way management of waste water, winning four “We have to make a living out of it,” he other ecoClean gongs in recent years as says. “We’ve got to keep staff working. to let staff see that well as a High Commendation for the So we try to maintain our structures and business last year. attract a good clientele. And because of our you’re not above Tony Carter says offering eco-cleaning product offering, we attract people who are what they’re doing.” services is very important for the willing to pay a fair price for a good job.” business. “It’s the future – having an environmentally sound practice.” Focus on staff and clients He adds the cleaning industry as a whole should get the message Treating staff well and ensuring that all penalty rates and across to operators and clients to welcome greener products and entitlements are paid has also paid off for Abelia Cleaning. While “not see them as something that’s going to cost them money”. there is a big backpacker presence in the retail and hospitality Practices such as the safe disposal of waste water, the reduction sectors in Cairns, Tony and Suzanne only employ permanent or of hazardous chemicals, energy conservation and recycling full time employees, and they do not subcontract as they believe simply make sense. such a practice only causes problems. “All of those things are important to all businesses,” Carter says. “We employ someone with the idea of keeping them. That’s what our customers prefer – they like to have the same cleaner Long and strong history week in, week out.” Tony and Suzanne decided to give up their jobs in hospitality and Paying attention to the particular requirements of clients bookkeeping, respectively, to buy Abelia Cleaning, a business has been the other component of Abelia Cleaning’s success in 20 INCLEAN September/October 2018

CONTRACTING

retaining contracts. If a cleaner falls ill, has a car problem or cannot get to a job for some reason, all efforts are made to ensure that the client is not neglected. “We still make sure that job gets done. We never miss a clean.” The rationale is simple – Abelia Cleaning does not want to drop the ball and give a rival cleaner a chance to move in on its turf. “We value our customers – they’re like gold dust to us.” From day one, Tony says he and Suzanne took a hands-on approach to business to send the right message to staff and clients. “Being your own business you do the hard yards,” he says. “You clean toilets and mop floors. We decided that was a really good way to let staff see that you’re not above what they’re doing.” In recent years, they have relinquished more of the cleaning work to focus on the management side of the business.

One eye on the future As Abelia Cleaning looks to the future, Carter says the emphasis will be on “getting the right people in the right positions and keeping staff motivated”. He enjoys being involved in the sector, but concedes that he has to start thinking about what he and his wife might do next. “I’m currently 58 and I’d like to retire by the time I’m 40!” he jokes. Carter is adamant the cleaning sector does not always get the respect it deserves, meaning that most school-leavers have no

desire to pursue a career in the industry. With his management background and a willingness to do the hard yards, he has found cleaning to be a good fit for his skillset. “Best practice comes down to good management,” he says. “You’ve got to watch your bottom line and make sure you’re doing all the right things.” Doing the right thing will include continuing to offer environmentally friendly cleaning products and services in the knowledge that demand is only likely to increase. Carter says the benefits are tangible. “On one side we’re saving a lot of money by reducing waste and reducing the costs of certain chemicals. And on the other we’re narrowing down the number of products we use.” Educating clients about the long-term health and business benefits of eco-cleaning will be crucial to its uptake, according to Tony. “Certain clients come to us because they know we have ecoClean accreditation, but a lot of it has to come from us as we explain to customers why we use these techniques and chemicals. A lot of people are driven by price, but once you explain things to people they are more likely to understand.” On the back of such initiatives and client care, Carter is confident that Abelia Cleaning will continue to fare well in Cairns. “We have an identity in Cairns and word of mouth is very strong here. We have a good reputation and that counts for a lot.” www.abeliacleaning.com.au

CONTRACTING

Going for GOLD

Following on from the success of this year’s Commonwealth Games on the Gold Coast, QuayClean is preparing for its next big challenge. INCLEAN editor Claire Hibbit spoke with Quayclean CEO Mark Piwkowski.

Quayclean has fast become one of the largest providers of cleaning and site presentation services for sports and leisure centres in Australia. Founded by brothers Sash and Loui Petrevski in 2002, Quayclean made its first foray into stadiums after securing the Sydney Cricket Ground (SCG) in 2010 – a venue which it has continued to service for the past eight years. Today its extensive portfolio includes Sydney Olympic Park, Allianz Stadium, Sydney Olympic Park Aquatic Centre, Fox Studios, Etihad Stadium, Gabba, Cbus Stadium, South Australia Aquatic & Leisure Centre, Venues West, Leisurelink, Waterworld and Monash Aquatic & Recreation Centre. In November 2017, Quayclean celebrated its 10-year partnership with Sydney Olympic Park Authority by securing the naming rights to the Sydney Olympic Park Sports Centre. Quaycentre, as the venue is now known, is a 4500 seat multipurpose indoor sport and entertainment venue. Quayclean was awarded its first contract with Sydney Olympic Park Authority via the Sydney Olympic Park Aquatic Centre and the Athletic Centre in 2007. Its role has since expanded to include Quaycentre, the Sports Halls and Sydney Olympic Park’s public domain. But one of the company’s biggest wins in its 16-year history was this year’s Gold Coast Commonwealth Games. The 12-day event was a 24/7 operation for the company – employing 1200 staff to cover some 500 sporting events. “The Commonwealth Games was an enormous event for us and the learnings were unbelievable,” Quayclean CEO Mark Piwkowski said. “We had nine months of planning for two weeks of work.” It’s not the first time Quayclean has provided cleaning and site presentation services for the international sporting event, having scored what Piwkowski describes as the company’s first “big break” in 2006 with the Melbourne Commonwealth Games. However, this time around a major change to the operation was the decision by Quayclean to employ its own labour. “When we were first awarded the Commonwealth Games [in 2006] we had several partners, but six months ago we decided to employ the entire team. When you sub-contract, you introduce risk to the business, which is also problematic to the marketplace. “The Games gave us a lot of confidence moving forward that we can mobilise and optimise labour of our own rather than rely on 22 INCLEAN September/October 2018

third party organisations to deliver that for us. It also created a lot of positive comradery among our staff. Our staff had a ball while they were there. It was a really a once in a lifetime experience.” With 1200 staff on-site, the team used instant messaging platforms such as WhatsApp to communicate with one another as well as an online management system, which featured finger scanning technology staff used to ‘clock on’ as well as report any incidences or accidents. Quayclean has since deployed some of these technologies at its major facilities including Sydney Olympic Park where bin sensors notify staff when bins are at 50, 75 or 100 per cent capacity and need to be emptied - helping reduce waste, costs and improve worker productivity. “Most people don’t appreciate the organisation that goes on to get a [venue] presented properly. At places like Sydney Olympic Park there’s 650 hectares of land and 660 bins that we need to empty on a daily basis so for us it’s all about labour optimisation. “We also don’t want to disrupt the patron’s experience. We class our customer also as the patron because they are ultimately the people who determine our success.” Quayclean is currently developing a similar app in conjunction with a major supplier for public venues which will notify ground staff when amenities such as toilet rolls need to be replenished. It’s also trialling autonomous machines at Sydney Olympic Park and a stadium in Melbourne. “Robotics plays an important part for us in sport halls and basketball courts. We’re currently trialling a small machine in

“The Games gave us a lot of confidence moving forward that we can mobilise and optimise labour of our own rather than rely on third party organisations to deliver that for us.”

CONTRACTING

Melbourne and in terms of ‘set and forget’ I believe [autonomous machines] has application absolutely. “I can see the technology being deployed at large facilities such as sports centres over the next 12 months to two years, which will allow our labour to be used for other activities.” Quayclean was recently awarded 11 NSW Office of Sport Recreational sites, where it also offers linen and housekeeping services in addition to cleaning. “The three key pillars for us are sanitary, waste and linen. I would class [linen] as a disruptive service. It’s not a traditional approach to sanitary, however, our approach is that we want to take that on ourselves. From a customer perspective, we’re already [on-site] so it makes smarter use of the labour. It’s also how we add value beyond the concept of cleaning – and the site’s presentation.” In addition to events, race courses are also a major pillar for Quayclean according to Piwkowski, with the company understood to be one of the largest service providers of racecourses in Australia. Other major growth sectors include private education and healthcare. “What we see ourselves doing in the marketplace is specialising within key market sectors. “Our primary driver is to work with the asset owner, which is where we think we can add some value and we want to add value where people are prepared to the pay the price for the right service.” www.quayclean.com.au

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SUSTAINABILITY

Recalling the triple bottom line Twenty-five years ago John Elkington coined the term “triple bottom line” (TBL) and redefined what sustainability was all about. This year Elkington announced he was recalling the term, stating it was time to rethink the concept. Stephen P. Ashkin weighs in on what this means for the cleaning industry. Twenty-five years ago, author and sustainability advocate John Elkington coined the term “triple bottom line” (TBL) and redefined what sustainability was all about. TBL was designed to replace the original, 1987 definition of sustainability created by the United Nations Brundtland Commission. The Commission defined sustainability as “meeting the needs of the present without compromising the ability of future generations to meet their own needs.” According to Elkington, TBL is framework designed to evaluate a company’s profits and losses when it comes to its impacts on people, planet, and profits. These three terms reference the following: • The People component refers to fair and equitable business practices involving company workers along with steps to give back to the local community. • Planet essentially refers to a company’s endeavors to “do no harm” when it comes to the environment. • Profits have nothing to do with limiting a company’s revenue. To the contrary, it focuses on ensuring a company is profitable while also employing fair and honorable business practices. However, Elkington announced in June 2018 he was “recalling” the term triple bottom line. His reason? Sustainability has essentially become an accounting term. “It is no longer being measured in terms of the well-being of billions of people and the health of our planet,” Elkington said. “The sustainability sector’s record in moving the needle on those goals has been decidedly mixed. While there have been successes, our climate, water resources, oceans, forests, soils, and biodiversity are all increasingly threatened. It is time to either step up—or to get out of the way.” So, if TBL is being recalled and the UN’s definition of sustainability is now considered old hat, what does sustainability mean today, and more specifically, what does it mean for the professional cleaning industry in Australia and around the world?

to help them reduce consumption and by so doing, reduce costs. The program consists of three key elements: • Technology: Distributors involved with the program had access to a sustainability dashboard tool that monitored fuel, water, energy use, and other metrics, while also providing instruction on improvements distributors can make to lower their operating costs. • Benchmarking: Benchmarking refers to two types of information: historical data, and current data, showing how things are today when it comes to the use of fuel, energy, water, and other resources. This data is essential to the success of the program because the sustainability dashboard tool has access to international information providers that help distributors select products that use energy more efficiently, reduce consumption, and help them reduce fuel consumption. • Awards: One of the key aspects of the program is it also distinguishes those distributor that have been able to reduce consumption, become more sustainability focused, and reduce operating costs. Awards and other signs of appreciation confirm someone’s work is valued and typically encourages others.

Efficiency and contract cleaning We now have an overview of how one major distributor managed to become more efficient in their business operations, and by doing so, reduce consumption and lower operating costs. Some of these steps can be used by cleaning contractors. However, distributors are focused on selling products, whereas contractors are focused on providing services. That means contractors will need to take different steps to become more efficient. Among them are the following:

Conduct floorcare audits Carpet cleaning and floorcare are labour intensive and require the use of many different types of cleaning solutions and water. Contractors should work with their customers to conduct a floorcare audit. The audit will determine which carpeted and hard-surface floor areas need the most and the least attention, along with the types of cleaning attention they need, such as extraction, strip and refinish, or no floor finish. By spending more time on those areas that need more frequent attention and less on other areas, not only is consumption reduced, but so are labor costs, which helps reduce operating costs overall.

Efficiency

Group workers and clients

Efficiency, as we are using the word here, is a long-term strategy that addresses the need to reduce consumption and waste while still meeting the requirements of an organisation. This is important because if an organisation doubles in size, it is not unreasonable to expect it to use more resources. Therefore, the key is how efficiently those additional resources are used. Efficiency is one of the first and most important steps on the journey toward sustainability. Not only does it help reduce an organisation’s environmental impact, but it typically saves the company money as well. We have already witnessed efficiency at work in the professional cleaning industry. Recently I worked with a distribution company

Having cleaning workers drive in their own vehicles to locations to be cleaned is inefficient because it wastes fuel. Cleaning workers should all report to a central office and then drive in one vehicle to client locations. Further, locations should be grouped together, by geographic area.

24 INCLEAN September/October 2018

Use more sustainability-focused products For example, using cold water for carpet extracting requires less energy; using dry carpet cleaning methods eliminates the millions of gallons of water used to clean carpet; microfiber cloths and mop heads are much more efficient, using less chemical and water, than terry cloth and string mops.

SUSTAINABILITY

IoT

with building managers to color code each of these devices. A green dot on a device, for example, may mean leave it on; if a blue dot is noted, turn it off; if a yellow dot, ask if the system is to remain on or look for specific instructions. Possibly the device is to be left on Monday through Friday but turned off on the weekends.

While the Internet of Things is still in its infancy in professional cleaning, some IoT-controlled floor machines, for example, may be able to use water and cleaning solution more efficiently. These machines are programmed to clean floors and operate more precisely, reducing waste. Further, IoT-monitored soap and paper dispensers can indicate exactly when supplies are needed.

The Whys

Recycling programs Contractors should take the lead in helping their clients develop and advance recycling programs for their facilities. Further, they should investigate ways to reduce waste, especially of non-recyclable materials. For instance, some contractors have developed ways to eliminate the use of plastic liners. In a very large facility, hundreds of liners may be used— and replaced—every day. This is costly and these liners often end up in landfills where they can take years to disintegrate.

Sustainability color coding When cleaning contractors arrive at their client’s facilities to clean, they often find overhead lights are on, computers and other electronics are on, vending machines are operating, HVAC units are still running, and more. This practice is an inefficient use of energy, and it’s costly. To help, some contractors have worked

There are many more examples we could discuss of how cleaning contractors can operate more efficiently and sustainably. But some may question why taking these steps is even necessary. The first reason we have already mentioned: efficiency invariably results in cost savings. But the second reason is that efficiency and sustainability will be the door openers for cleaning contractors in the coming years. Some countries around the globe are implementing new regulations to further sustainability, and many organisations and entire business sectors are leading the way. When hiring cleaning contractors or any vendors, these sustainability-focused organisations want all their vendors to be on the same sustainability team. Stephen P. Ashkin is founder of the Green Cleaning Network and president of The Ashkin Group. He can be reached at steveashkin@ashkingroup.com

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SUSTAINABILITY

Green vs sustainable in the world of disinfectants Dr Greg Whiteley shares some sustainable lessons on disinfectants. I was at a conference earlier in the year and listened to a So, when it was my time to present I introduced some lessons fascinating presentation on “the perfect disinfectant”. on the hard edge of disinfectants. These five lessons are worth The presenter was a distinguished and tenured university repeating so that we all understand the context of disinfectant use: professor in the US, and was almost wondering aloud what the 1. Only use a disinfectant when it is appropriate for issues were for a perfect disinfectant? hygiene reasons; The USA Environmental Protection Agency had a number of 2. When you do use a disinfectant, choose one that works and senior staff present for the discussion and they were very keen that will kill the bugs of concern in the context of the use. But recipients of the information being presented on this topic. use an appropriate disinfectant and not just the “strongest”; So what is the perfect disinfectant, and is it sustainable? Logically 3. Only use disinfectants (in Australia) that are registered with the perfect disinfectant will be completely the TGA; biodegradable or environmentally neutral, 4. U se the disinfectant at the recommended will not damage people, and will not conditions, such as temperature and “The sustainable damage the surfaces or objects on which dilution; and lesson on it is used. The perfect disinfectant will be 5. A lways clean first. Sometimes that will water soluble and water compatible. mean you might use the disinfectant disinfectants is that In fact, water itself is a good start. twice (once to provide initial cleaning, It is not toxic. It doesn’t stimulate and then again for actual disinfection). these products are antimicrobial resistance either. And Here is the thing to remember with a intended to disrupt then there is salt. Very common and if disinfectant. It is meant to kill microseparated chemically into its charged organisms. It is meant to be reactive and the environment, components then it too is sustainable. dangerous to microbes. The most significant Another goal is to create a disinfectant sustainability aspect with disinfectant usage albeit only locally, that would be sufficiently selective. The is to keep people alive with a clean and and albeit only perfect product would kill the bad bugs hygienic environment while killing all the while preserving the not so bad bugs. bugs. Read the label and the Safety Data temporarily. So, The really nasty super bugs would die, Sheet to ensure that unintended health and or they would be stimulated to become environmental effects do not occur through choose your less nasty, and perhaps even revert to a incorrect use or disposal. disinfectant wisely friendly status. And remember – the bugs are trying to I felt like I was being called into a survive. They will hide, they will resist and and use it well, and microbial love fest, and that I would also develop resistance even they are not all dead. get the infection. The worst outcome can be a sub lethal dose, we will all have a The looming loss of antibiotics that actually which allows survivors, and then evolution more healthy and work was a technical backdrop for the takes over (survival of the fittest). meeting. And while the focus was really on Water is a fabulous disinfectant, but sustainable world.” sick buildings, there was as much concern for only when it is really hot – hot enough the “chemicals” that might make people sick, to scald – and so even water poses a risk as much as for the microbes that really do kill people. as a disinfectant. Like all disinfectants, you must consider the Whereas the setting for the conference was household weaknesses, as well as the strengths. products, given that MRSA, VRE, CRE and C.diff are all The sustainable lesson on disinfectants is that these products are moving around within the healthy community, I wondered intended to disrupt the environment, albeit only locally, and albeit about the underlying point. Where is the balance between only temporarily. So, choose your disinfectant wisely, and use it the trade-off of disinfectant efficacy and Health, Safety and well, and we will all have a more healthy and sustainable world. Environmental (HSE) issues? www.whiteley.com.au 26 INCLEAN September/October 2018

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SUSTAINABILITY

A GREEN checklist for building maintenance Brian Clark* provides a checklist for going green with your cleaning operations. Building and facility managers are being asked to develop and implement programmed cleaning services within a green framework. Here is a short, but by no means complete, checklist for going green with your cleaning operations.

Clean during the day: Day cleaning brings the environmental services staff into direct contact with the building community. It humanises and empowers staff, your green program becomes a visible initiative, your building standards are consistent during working hours and it will have a massive impact on energy usage as cleaning time at night will be minimised.

Chemical: If you think green is simply changing chemicals, think again, as chemical plays a very small part of a green cleaning program. However, chemical management is important in three ways. Firstly, the selection of chemicals that clean effectively and break down quickly in the environment is critical. Secondly, chemical management systems such as dispensing centres combined with appropriate staff training are required to minimise usage of and human contact with cleaning solutions. Thirdly, selection of products should focus on those that are manufactured from sustainable ingredients rather than oil-based ingredients.

Equipment selection: The decisions cleaning management makes on equipment and products will be influenced by factors such as durability, reliability, recyclability, water efficiency and energy usage, rather than initial capital outlay. Poor quality equipment or equipment that is inadequate for the needs of the facility may cost a little less but will impact on the lifecycle of floor coverings and fixtures, water and energy usage and human health and wellbeing – for both building users and workers. Older equipment can be recycled rather than sending it to landfill. Encourage suppliers to take back redundant equipment for a small fee to pull it down for recycling and/or for parts and request a certificate certifying the percentage that was recycled.

Water usage: Water is the most valuable raw material for cleaning and in Australia and many parts of the world it is becoming a precious commodity. Therefore water efficiency guidelines are one of the 28 INCLEAN September/October 2018

key platforms of a green greening program. These guidelines will affect the way in which water used in cleaning processes is sourced dispensed, mixed and disposed of. Water efficiency will also have a major bearing on equipment and processes that you use to maintain your facility to a high, healthy standard.

Waste water generation: Waste water from building cleaning operations contain chemical, biological, oils and greases, plastic and similar synthetic fibres and suspended particulate matter. It is critical that cleaning operations are conducted using equipment, materials and processes that minimise, filter and control waste water volume and contaminates in waste water. Cleaning management should work with clients, employees and suppliers to select processes to minimise waste water generation and contaminants to the external environment. Cleaning managers must also provide regular training of employees to create awareness and understand therisks associated with waste water and strategies to reduce emissions.

Sustainability: The key to sustainability is to minimise the quantities of materials used cleaning the facility and, wherever possible, choose products, packaging and equipment that are manufactured with a low carbon footprint and that are, in turn, manufactured from raw materials that are renewable, rather than finite. Packaging needs to be kept to a minimum and all packaging needs to be recyclable and actually recycled. Solid waste from the building needs to be separated and recycled where feasible to minimise material going to land fill and consider treatment of grey water which can be utilised for grounds maintenance.

Processes: The selection of cleaning process is critical in a green program. It is important to check out the supply chain and manufacturing processes and trial new ideas and audit the outcomes before implementation of a new product or process.

Dust management: Green is about protecting the health of building users. People spend approximately 90 per cent of their time indoors1. Dust is a pollutant and the indoor environment may be the major source of exposure for building users. Surface dust in buildings consists of organic particles such as human skin cell, hair and food

SUSTAINABILITY

residues plus inorganic particles including building material, fibres and plastics and gram negative bacteria.2 Cleaning process should focus on dust containment and dust removal.

Training:

environment and sustainable resources. The outcomes of a green cleaning program have to be demonstrable, measurable and consistent with the environmental objectives of the building owners, building users and the community.

All building staff and occupants are an integral part of a green cleaning program. Its success depends on their support and understanding of green cleaning processes and practices. Careful change management is integral to successful implementation of green cleaning practice. The goal is to implement cultural change. Cultural change incorporates a holistic change in attitude, beliefs, practice and thinking by all members of the building community, not just the cleaning staff. Integral with green is comprehensive education, training and involvement of staff in the program as well as internal marketing and communication to the owners, guests and users of the building to ensure understanding of, and full commitment to, the green cleaning program.

Supplier selection:

Planning and evaluation:

www.fmcontractsolutions.com.au

Green cleaning is a holistic program of evaluation, planned implementation and continuous improvement and needs to be continually monitored and audited to ensure the desired outcomes are achievable. A green program consolidates products, procedures and training combined with ongoing assessment of the immediate and cumulative effect of the cleaning program on people, the building life cycle, the

With green, your supplier becomes a partner and every aspect of the supplier’s operation, product utilisation and supply cycle have to be taken into account in supplier selection. The credibility and commitment of the supplier to designing, manufacturing and serious commitment for sustainability are critical in selection of equipment and products. This is a dramatically different approach to traditional practises. One of the most positive outcomes of green cleaning, from an industry perspective, will be the increased standing of the cleaning service department within the building hierarchy, and the community as a whole. This article has been republished with permission. *Brian Clark is CEO of FM Contract Solutions

[1] https://soe.environment.gov.au/theme/ambient-air-quality/topic/ indoor-air-quality-2 [2] Gyntelberg, F., Suadicani, P., Nielsen, J. W., Skov, P., Valbjørn, O., Nielsen, P. A., Schneider, T., Jørgensen, O., Wolkoff, P., Wilkins, C. K., Gravesen, S. and Norn, S. (1994), Dust and the Sick Building Syndrome. Indoor Air, 4: 223-238. doi:10.1111/j.1600-0668.1994.00003.x

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SUSTAINABILITY

Sustainable cleaning products:

what to look for and why ecolabels matter To determine whether a cleaning product is truly sustainable or not, you need to look at its entire lifecycle, writes GECA’s Kendall Benton-Collins.*

While cleaning products are important for healthy and appealing living and working conditions, they can also have a negative impact on human health and the environment. For example, they may contribute to health problems such as skin irritation and asthma, and when discharged into waterways, long-lasting toxins can threaten water quality and wildlife. To determine whether a cleaning product is truly sustainable or not, you need to look at its entire lifecycle. That means from the sourcing of raw materials and the manufacturing process, to use and finally its ultimate disposal. Here are some of the key things to look for when you’re on the hunt for environmentallypreferable cleaning products.

Human health: hazardous substances and air quality Most of us don’t know a great deal about the chemicals present in cleaning products – we simply trust that they will do the job and leave surfaces fresher, cleaner and healthier, with an indoor environment free from germs and dirt. Unfortunately, a lot of cleaning products can contain a range of potentially harmful materials. For example, there’s a vast array of chemicals which bear ‘Risk Phrases’ to declare that a substance may be a carcinogen or harmful to a developing foetus. Volatile organic compounds (VOCs) are also present in many products. These contribute to poor indoor air quality, lingering in the air all day after the solvents used in cleaning solutions evaporate. They can trigger allergic reactions, headaches, eye irritation, and asthma problems, affecting cleaning staff and building occupants alike. While it is legal to use products that emit VOCs, many facilities management professionals are becoming increasingly aware of the problems caused by these emissions. Anything from the paint on the walls to the choice of flooring and upholstery materials can cause the building’s air quality to suffer, but cleaning products are one of the simplest things to change. The addition of certain fragrances may also trigger allergic reactions, asthma, headaches and respiratory irritation. Even though it may not be top of mind for most of us when 30 INCLEAN September/October 2018

considering green cleaning products, a truly sustainable product must also be made under safe working conditions, where fair and equal opportunities are available to workers.

Environment: palm oil, water quality and packaging From an environmental perspective, an important factor to consider is whether a cleaning product contains palm oil or palm kernel oil. If it foams and suds, there’s a good chance it does. The oil has many desirable qualities, such as having a stable shelf life and making cleaning products creamier. However, the production of palm oil can cause significant deforestation when it’s harvested unsustainably, wreaking havoc on the environment, devastating orangutan populations and other vulnerable species, and displacing local communities. The environmentally hazardous substances aren’t just limited to palm oil. The discharge of nutrients such as phosphorous compounds, present either in the manufacturing process or in the cleaning products themselves, can cause algal blooms when they end up in waterways. Other long-lasting substances can be toxic to aquatic life in surface waters and streams. Finally, there’s the product packaging, which should ideally be as efficient and recyclable as possible at all stages across the product’s life cycle. Inefficient use of packaging can result in greater transportation needs, natural resource depletion and increased burden on landfills.

Don’t forget fitness for purpose Of course, on top of all these essential environmental and health criteria, the product must also be fit for purpose. That is, it must do what it claims to do on the packaging. There’s no use having a cleaning product crafted from the finest ingredients if it doesn’t deliver on its promise to give you a great clean! Ecolabels take the guesswork out of sustainable purchasing If you’re looking for products that will deliver that sparkling clean while also being kind to people and planet, independent certification removes doubt and confusion and makes identifying

SUSTAINABILITY

GECA’s standards look at the entire lifecycle of a product

environmentally and socially preferable products easier. Key qualities to look for in an ecolabel are: • independence; • transparency and consistency in its standards; and • third party accreditation and verification processes (where the verification and licensing agencies are also independent of one another). Robustness, credibility and impartiality are what build the reputations of good ecolabels so that suppliers and consumers can come to trust them. When a product is certified against Good Environmental Choice Australia (GECA)’s Cleaning Products standard, consumers can be sure that the product has been assessed to meet environmental, Products certified under GECA’s Cleaning Products standard also contribute towards achieving credit points for projects being certified under the Green Building Council of Australia’s Green Star Performance tool. *Kendall Benton-Collins is digital marketing officer at GECA www.geca.eco

SUSTAINABILITY

Social sustainability and facility management The Havencab Group’s research and innovation manager Dr Penny Newson discusses the effects of the emerging global focus on sustainability in building management. Multi-residential living is enjoyed by about 9 per cent of the Australian population. The majority of apartments in Australia are strata titled and the total economic benefit to Australia for professional services in the strata industry is very close to $1 billion. New South Wales accounts for around 25 per cent of that value, according to a report compiled by the City Futures Research Centre, UNSW Australia titled Australian National Strata Data 2018. These figures underline the importance of the strata industry in the lives, health and wellbeing of many Australians and in cities throughout the world. There is now a global trend for a more holistic view of sustainability. The World Green Building Council has flagged its intention to place more focus on social and economic sustainability, where previously environmental issues have had centre stage. Across the construction industry, architects, engineers, product manufacturers and builders are supplying toxin-free building materials to improve the health of buildings but now, that has become just the first part of the equation for producing ecofriendly buildings. A second key component of sustainable multi-story living is implementing green living – cleaning and waste management in particular – to reduce a building’s environmental footprint. The Havencab Group has been working relentlessly to reduce chemical usage, limit water and energy use and encourage waste reduction because these are all important techniques to ensure that a building is environmentally sustainable. However, there is a third factor now rating highly on the list of sustainability issues, social sustainability, which encompasses human health and wellbeing. The Havencab Group’s facility management company National FM has been researching and implementing some unique innovations in social sustainability. From a facility management (FM) point of view, initiatives used in new construction and ongoing building maintenance that bring healing effects into living spaces have become valuable design features because they prioritise human health. A recent survey in 32 INCLEAN September/October 2018

Contracting Profits Magazine found FM executives rank a healthy environment for building occupants as their most important priority However, in this same survey, only 3 per cent of facility executives said cleaning commonly touched objects is the most important cleaning task. Instead, they emphasised clean restrooms and foyers — and yes these are key tasks that contribute to making a great first impression, but cleaning to control the spread of germs is a key part of keeping building occupants healthy. Viruses spread when someone touches a contaminated surface and then touches his or her mouth, nose or eyes. In a multi-story building the most contaminated objects are elevator buttons, handrails, bathroom taps and door handles, water cooler buttons, vending machine buttons and computer peripherals such as touch screens. The survey showed that only half of building service contractors clean high-touch surfaces like these on a daily basis. FMs must now move beyond mere appearance because proper cleaning and disinfecting reduces the spread of viruses by 80 to 90 per cent. Cleaning should focus on commonly touched areas and disinfect them daily or more frequently. Building management should not only manage the obvious ambient comforts but also go even further in service to provide small but critical caring touches from ‘welcome packs’ down to supplying disinfectant wipes or dispensers so that occupants can also disinfect items themselves (especially if some areas are prohibited in the contract requirements). A new and vital role for BMs is to ensure and maintain a ‘well’ living space and psychological wellbeing for residents and workers. The indoor environment should be a safe place that not only responds to basic human physical needs, but also meets occupants’ psychological needs by enhancing their abilities and boosting happiness. So, FMs’ responsibilities have now evolved well beyond managing HVAC, lighting systems, energy and other physical factors that affect living space safety and quality. FMs can help occupants to better control and spend their human energy. A ‘well’ space is the one that helps the residents to thrive and happily perform to their optimum ability. To achieve and maintain such an environment, FMs must

SUSTAINABILITY

formulate strategies to regularly monitor and evaluate the ‘wellness’ of their building. Of the many factors in a building that can influence occupant well-being, there is growing evidence to suggest that access to nature, or an outside view, and indoor greenery reduces mental fatigue and improves individuals’ ability to deal with stress and other work/life-related issues. In addition, the creation of connected feelings through community and place have become increasingly important in multi-resident buildings. It has been shown that people living in stronger, healthier communities have greater life satisfaction and above average wellbeing. Additionally, people who work to maintain a building affect wellness within the building as they can greatly influence the mood of those around them. FMs are responsible for the physical and psychological well-being of these workers. At a physical level this can be accomplished by reducing exposure to harmful substances at work. From a mental health perspective, statistics on engagement and attachment to work present a bleak picture. Job satisfaction is steadily decreasing and very few workers feel a strong emotional affiliation with their place of work (Harter and Adkins, 2017). Increased worker engagement is not only positively related to business performance and profitability but also beneficial to building residents who can then interact every day with staff who are enthusiastic, pleasant and engaged.

Finally, and most importantly, any FM should ensure their workers are treated fairly. In the cleaning industry, the payment of fair wages has been an issue because of the poor behaviour of some subcontractors. Fair Work Australia is now imposing financial and legal penalties for those who knowingly or unknowingly exploit workers in the industry. Choose an ethical FM company that employs labour directly rather than those who employ contracted labour. Innovative FM can offer all manner of skills and techniques to enhance asset value for clients who have the forethought and wisdom to evaluate global, long-term, big-picture outcomes rather than merely trying to choose the cheapest alternative, which would probably involve subcontracting cleaners, and which is not an ideal situation on many levels. www.nationalfm.com.au

For further information on this article contact Havencab Group’s Facility Management Division – National Facilities Management References: Beecher, S 2014, What Facilities Managers Want From Their Cleaning Providers https://www.cleanlink.com/cp/ article/What-Facilities-Managers-Want-From-Their-CleaningProviders--17468 Harter, J & Adkins, A 2017, Are Your Star Employees Slipping Away? Business Journal, February 24

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SUSTAINABILITY

Clean buildings roadmap With a growing demand by customers for building efficiency and wellbeing, Bridget Gardner* has compiled an essential road map to the Australian building rating systems. Chances are, you have at least one customer that is to working toward either a NABERS, Green Star-Performance or WELL building rating system. With a growing demand for building efficiency and wellbeing, it is increasingly important to understand how you can assist your customers to meet these rating systems via the cleaning products and services you supply. There are essentially two ways the cleaning industry can support their customers who are registered for one or more of these building rating systems: 1. Directly: when the criteria contains requirements for cleaning products, practices, documentation or training 2. Indirectly: by using cleaning equipment or practices with evidence that they reduce energy or water consumption, prevent indoor pollutants and support recycling initiatives. While there are cross-overs between all three systems, each has a unique area of focus. For example: • NABERS rates the building’s environmental impact by using scientific testing and data to measure its energy efficiency, water usage, waste management and indoor environment quality. • Green Star - Performance (GSP) also has a performancebased criteria but rates a wider range of building operational data than NABERS. It also includes factors that encourage, or necessitate a good outcome, such as equipment, policies and actions. • WELL Building Standard criteria is focused on the building design, build and supply to ensure a healthy environment for the wellbeing of its future occupants. Below is a quick guide to the criteria most relevant to cleaning products and services within each system.

NABERS While there are no specific cleaning requirements in the NABERS criteria, the 2014 version of NABERS Indoor Environment 34 INCLEAN September/October 2018

Rating requires air quality testing for particulate matter, formaldehyde and total Volatile Organic Compounds (VOCs). This testing will detect VOCs emitted from cleaning products such as scented sprays, solvents, stain/graffiti removers, some glass cleaners and oil-based sealants. Develop a policy for reducing the emission of pollutants while you clean, and indirectly help your customers achieve higher NABERS ratings. For example: • Cleaning products certified by Eco-labels with VOCs and/or fragrance-free products. • A ‘chemical-free’ system such as microfibre and/or altered water technology. • Diamond cutting pads to replace oil-based sealants. • Vacuum cleaners with HEPA filtration with well-maintained bags and filters. Any evidence you can obtain to show that your cleaning equipment can reduce water or energy consumption to indirectly support these NABERS categories, plus your capacity to support waste recycling initiatives, will be advantageous.

Green Star - Performance The current version of the Green Star – Performance rating tool, v1.2, was released in November last year. GSP rates the way in which a building is being operated across the same nine categories of Green Star – four of which your products and services could assist indirectly: energy, water, materials and emissions. GSP also has two categories that require direct involvement from the cleaning industry: Management (via the Green Cleaning Credit) and Waste (via the Waste from Operations Credit). The Green Cleaning Credit requires the building owner/ tenant to have a ‘green cleaning policy’ (or specification) that sets goals and performance targets for cleaning services, via documentation, procurement, management, monitoring and reporting, to deliver the following objectives: • Surface hygiene and cross-contamination prevention. • Supply of cleaning products/equipment to safe/environmental best practice standards. • Use of vacuum cleaners fitted with HEPA filtration. • Resource minimisation practices. While the written policy attracts one point, an additional point is awarded for carrying it out in the building’s common areas, and a further point if it applies to all areas including tenancies.

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Obviously, cleaning companies with the capacity to meet, monitor and report on their customer’s performance targets and objectives, will be valued. A fourth point is also available for having cleaning supervisors or managers with ‘Certificates of Attainment’ in the accredited training units: (current codes) • CPPCLO3011 - Clean using environmentally sustainable work practices. • CPPSS00052 - Develop and Implement environmentally sustainable cleaning programs.

The WELL Building Standard Of the 10 ‘concepts’ in the WELL Building Standard, Cleaning Products and Protocol (X09) sits under ‘Materials’, with the aim ‘to reduce pathogens, allergens and hazardous cleaning chemicals’. Unfortunately version v.2.1, released in June 2018, has less direct requirements for cleaning than v.1 had. However, it still contains some direct requirements for cleaning services, including: Cleaning Product criteria: • Part 1 details cleaning product criteria for SDS or Eco-label certification. • Part 2 requires an operation schedule and staff training in cleaning sequencing and safe product selection and product / equipment handling

• Cleaning protocols are required to detail: • Extent and frequency of cleaning. • Identification and maintenance of high touch points. • Product storage and labelling.

Keys to success It is important to recognise each rating system comprises multiple, optional criteria. A building manager may not be interested in the specific area that your service/product supports, or think it will not have a big enough impact on the scores. Your aim therefore, is to do the work for them, by measuring and substantiating your claims and by strategically focusing on aspects that can deliver the biggest ‘bang for their buck’ within their registered rating system. NABERS, Green Star and WELL building ratings are complex systems and more challenging for the facility manager than for you. Demonstrating your knowledge within your area of expertise is key to your success. Consider engaging the support of suitably qualified consultants to help you develop a cleaning program that enables you to tap into this exciting opportunity. * Bridget Gardner is director of Fresh Green Clean and has completed both Green Star-Performance and WELL Foundation training, and provides training and documentation to meet their criteria. She can be contacted on: bridget@freshgreenclean.com. au or au.linkedin.com/pub/bridget-gardner/15/597/9a5/ www.freshgreenclean.com.au

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Green HR Denis Boulais shares his research findings into what HR management strategies may improve environmental management systems. The adoption of environmental management systems and compliance to the relevant environmental management standard (ISO 14001) is continuing to increase across the globe. It has been shown that the benefits associated with this adoption include improved organisational culture, more efficient operational performance, enhanced teamwork, and in many cases cost reductions. This, in line with the latest environmental management standard, is causing organisations to further analyse risks and opportunities in this area leading to improved environmental management systems. The term ‘Green HR’ is being used more and more frequently nowadays. It essentially means the use of human resources policies to promote the sustainable use of resources within business organisations and more generally promote the cause of environmental sustainability. This had lead me to conduct some research into what HR management strategies may improve environmental management systems. My research is summarised below with references provided for further reading.

Recruitment • It was found by survey research that an organisation’s ethical behaviour may be favoured by its workforce. The survey identified that respondents would prefer employment with an ethically sound firm such as the Cancer Council than a cigarette company even if wages were less (Frank, 2003). • Another study identified ethical organisations attracted responsible employees. Given the choice of employment with a socially responsible organisation as opposed to a non-socially responsible organisation – new recruits would rather join a green organisation where wages where similar between the organisations (Brekke and Nyborg, 2008).

“Another study identified ethical organisations attracted responsible employees” 36 INCLEAN September/October 2018

• Another study examined the strength of an organisation’s commitment towards environmental sustainability. According to the research, it was identified that when an organisation takes a strong positive stance on environment, then more job applications are received and candidates are more likely to accept job offers (Bauer and Aiman-Smith, 1996).

Reward • A study of 16 companies across five countries identified that where employees were offered green reward incentives, employees were more inclined to follow green management principles (Taylor et al.,1992). • In another study, employees at a large chemical company were surveyed to ascertain the impact of pollution control and employee involvement. It was found employees were more motivated to propose innovative waste management ideas where incentivised with rewards (Denton, 1999).

Training • Data collected from 91 organisations in Brazil identified that motivation, recruitment, and rewards are important human dimensions which led to improved implementation of green management principles (Jabbour et al.,2010). • Another study examined nine ISO 14001 certified organisations via interviews. It was identified good green management practice was linked with good organisational culture, training and teamwork. This study also identified strong relationships between environmental management training and higher levels of commitment across the organisation (Teixeira et al.,2012). • Another study examined the importance of environmental training on business value. Two different organisations were compared to identify the effectiveness of a general environmental training program. One organisation conducted the training and the other organisation didn’t, despite this however the level of environmental knowledge was still the same between the two organisations. From this is was concluded that environmental training courses need to be specialised and customised to the respective organisation with methods in place to evaluate the effectiveness of the training (Perron and Cote, 2006).

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Empowerment • One study aimed to establish the impact of empowerment of employees and its link to an organisation’s environmental performance. The study identified that training, empowerment and teamwork had a positive impact upon the environmental performance of the organisation (Daily et al., 2012). • Another study aimed to determine a manufacturing organisation’s internal drivers relating to environmental awareness. The study identified that promotion of an effective environmental management program is dependent upon the level of feedback that is returned in relation to environmental issues. It was concluded that feedback improves employee awareness of their environmental responsibilities (Chinander, 2001).

Conclusion It is evident some management practices can improve environmental awareness and be of benefit to both an employer and an employee. Some of the benefits of applying management principles to environmental management include: • Becoming an employer of choice • Improved environmental innovation • Improved organisational culture • Improved green training programs • Improved feedback channels It is hoped this small research analysis of the link between

human resources and environmental sustainability has been of interest and may assist in the improvement of your environmental management system. www.broadlex.com.au References • Bauer. T. N and Aiman-Smith. L (1996). Career choices: the influences of ecological stance on recruiting. Journal Business and Psychology. 10:445-458. • Bekke. K. A and Nyborg. K (2008). Attracting responsible employees: green production as labor market screening. Resource and Energy Economics. 30:509536. • Chinander. K. R (2001). Aligning accountability and awareness for environmental performance in operations. Production and Operations Management. 10:276-291. • Daily. B. F (2012). The role of training and empowerment in environmental performance: A study of the Mexican maquiladora industry. International Journal of Operations and Production Management. 32:631-647. • Denton. D. K (1999). Employee involvement, pollution control and pieces to the puzzles. Environmental Management and Health 10:105-111. • Frank. R. H (2003). What Price for Moral High Ground? Ethical Dilemmas in the Competitive environment. Princeton University Press. • Jabbour. C. J. C , Santos. F. C. A, Nagano. M. S (2010). Contributions of HRM throughout the stages of environmental management: methodological triangulation applied to companies in Brazil. International Journal Resource Management. 21: 1049-1089. • Perron. R. P and Cote. J. F (2006). Improving environmental awareness training in business. Journal of Cleaner Production. 14:551-562. • Taylor. S. R (1992). Green management: The next competitive weapon. Futures. 24:669-680. • Teixeira. A. A, Jabbour. C. J. C, and Jabbour. A. B. S (2012). Relationship between green management and environmental training in companies located in Brazil: A theoretical framework and case studies. International Journal of Production Economics. 140:318-329.

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SUSTAINABILITY

Sustainable cleaning

without comprising hygiene Sustainable cleaning means reducing chemicals and water without compromising hygiene, explains Daniel Balas*. Controlling the spread of Healthcare Acquired Infections (HAIs) in a healthcare or residential aged care facility is an essential component of care. While everyone is susceptible to infection, elderly aged care residents are more vulnerable to infections for a number of reasons, including frail age, chronic illness or an admission to hospital. Person to person contact is a common form of transmission, as well as contact with surfaces where disease-carrying substances may be invisible to the naked eye. In addition to standard infection control precautions, such as hand-hygiene and cough etiquette, efficient and effective cleaning protocols and spill management is the first line of defence. (source below) It’s vital that all surfaces and touchpoints throughout the facility are thoroughly disinfected to maintain a hygienic environment. This is the most effective way to minimise the risk of transmitting infections via indirect contact with surfaces and touchpoints. Yet cleaning with harsh chemicals and high volumes of water can be problematic too. A freshly mopped floor or wet surface can be a slip hazard for elderly residents moving around the area. Harsh chemicals can emit a strong odour which can be unpleasant for residents and staff to be exposed to. Increasingly, cleaning teams in the aged care sector are shifting to a less water and chemical intensive cleaning practice, using microfibre systems. It’s not just a matter 38 INCLEAN September/October 2018

of looking after everyone’s health and safety either. Using less water and chemicals is more sustainable; it’s better for the environment, staff productivity, WHS and the organisation’s bottom line.

Amana Living case study Amana Living in Western Australia found its water use could be drastically reduced, by switching to a launderable microfibre cleaning system across its residential aged care facilities. Amana Living calculated the reduction in water equated to around 600 litres per day, or 218,000 litres per year. It meant significant water and cost savings, plus lower risk of injury associated with lifting heavy buckets. With a microfibre mop, staff no longer needed to lift 600kg of water as part of their daily cleaning rounds. Microfibre technology solves this workplace health risk and delivers many other environmental, social and financial benefits. This shift towards green cleaning with microfibre delivers many savings and benefits, not just limited to lower environmental impact. It has additional productivity savings for staff and improves the ‘customer experience’ for aged care residents. Without trips back and forth to fill and empty buckets, staff now can clean more spaces in less time so the organisation is seeing a tangible improvement in productivity without higher labour costs. Cleaning teams can now clean more efficiently, and achieve more consistent hygienic results within timeframes they previously felt were unrealistic. All staff

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expressed an increased level of personal satisfaction and pride using microfibre. Best of all, over time, the rooms are increasingly easier to clean. Improved staff morale is a strong indicator of success and clear sustainability advantage for Amana Living This greener cleaning method also has reduced dying times at Amana Living which has vinyl floors in many high traffic areas. Slippery wet floors can be a serious fall risk for residents with impaired mobility. Previously, a traditional wet mop system meant floors would take three to four times longer to dry.

“Increasingly, cleaning teams in the aged care sector are shifting to a less water and chemical intensive cleaning practice, using microfibre systems.”

No-compromise ‘green’ cleaning in aged care Sustainability is an increasingly-important consideration for the aged care sector. Using lower volumes of water and commercialgrade chemicals means less toxic substances ending up down the drain and into waterways. However, an important consideration with environmentally-responsible cleaning practices is ensuring hygiene standards are not compromised. The development of professional-grade microfibre has helped many organisations fulfil its commitment to reducing water and chemical use without compromising quality and hygiene. An effective cleaning process must not only deal with visible food and liquid spills, but the invisible germs which must be completely removed to protect a resident’s health. Microfibre works differently to standard cleaning cloths, due to its scientifically-designed fibres that are engineered to attract and trap dirt, dust, grease, food and liquid. With only a small

amount of water and chemicals, microfibre cloths are able to remove dirt, grease, food and germs from any hard surface in a residential aged care environment. Microfibre, as the name implies, is specially designed with incredibly fine fibres, 20 times lighter than a human hair. Superior-quality microfibre uses different polymers to create positive attraction, so the fibres trap and hold dirt and grease particles amongst the fibre, reducing the risk of transfer. Using damp microfibre cloths and mops with only a small amount of cleaning chemicals eliminates the need to wring out excess liquid, lift or empty buckets and pour high quantities of water and chemicals down the drain. Reusable microfibre cloths and mop pads can be washed again and again, further reducing product waste going to landfill. www.rubbermaidcommercial.com.au

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Clean and green for sustainability Mark Jones* examines what it really means to go green.

Many cleaning operations are ‘going green’ to meet the demands of more conscientious customers. In the commercial sector we see the inclusion of some criteria based on resident company’s own green credentials being extended to their various service providers. The definition of green clean is to use methods and products with environmentally friendly ingredients and procedures to preserve human health and the environment. If we take a typical commercial office, we might look at the following change in our thinking and practices: • Methods: typically, green cleaners aim to use less water and detergent where possible. This is reported to result in use of less water and lead to less wear on carpets and other furnishings. • Products: green products can cost a little more on a per unit basis. At the same time proponents of green cleaning suggest this is balanced out by more efficient use of chemicals and less use of energy. • Human health: clients are demanding less chemicals on their foods, in their personal products and it makes sense they want to reduce chemicals in their workplace. Perhaps most importantly this extends to our own cleaning staff who risk exposure to these same chemicals daily. • Environment: last on the list but where much of this movement is anchored. Providing sustainable environmental outcomes is at the heart of going green. Some of the areas the environment benefits are listed below.

Achieving sustainability When implemented well, green cleaning leads to sustainability of the building’s health, but possibly also your business. By providing an optimally, healthier building for all stakeholders, we provide a better result over the longer for occupants, staff and the planet.

Reduced toxicity The methods and products of green cleaning support the reduction of toxicity exposure. Ongoing training and reminders provided via a mobile workforce app such as getfreshops.com can remind staff periodically.

Reduced waste Practices in green cleaning aim to have minimal impact by using ‘friendlier’ solvents and chemicals. Many operations are also going paperless through the use of digital platforms that eliminate most paper-based sheets. Reducing the inherent waste and storage of these sheets for many years. But the real benefit is making this data available at your finger tips to help with providing better, more responsive service to clients.

Increased communication Increased communication better engages staff and customers in the management of their work environment. Again getfreshops. com allows this to be done seamlessly and creates a record of all activities and communications.

Get certified

“When implemented well, green cleaning leads to sustainability of the building’s health, but possibly also your business.” 40 INCLEAN September/October 2018

If you want to hang your hat on green cleaning and pursue the growing green dollar then certification by programs such as GreenSeal.org will provide prospective clients proof of your efforts to achieve higher standards in sustainable cleaning practices and products. Going green is a fantastic idea for all businesses. No matter how far down the road toward certification you travel, any effort to make even small amounts of change in your business stands to have a positive effect for customers, staff and ultimately your own business’ sustainability. www.getfreshops.com

*Mark Jones is the director of freshops.com.au and a board member of the BSCAA QLD. He can be reached at mark@ freshops.com.au.

It’s time to shine! The ISSA Cleaning & Hygiene Expo is Australia’s only dedicated cleaning and hygiene event

29-30 August 2018 International Convention Centre (ICC) Sydney

SHOW DIRECTORY EXPO HOURS Wednesday 29 August 9.30am - 5.00pm Networking hour and INCLEAN Innovation Awards presented on show floor from 4.30pm Thursday 30 August 9.30am - 4.00pm ISSA and SCRP Member Networking Drinks hosted by ISSA and SCRP from 3.00pm until 4.00pm

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n behalf of ISSA, the worldwide cleaning industry association, it is my pleasure to personally welcome you to the ISSA Cleaning & Hygiene Expo 2018, the premier show for the cleaning industry in Australia. Join us and your industry peers to learn, network, connect, and change the way the world views cleaning! ISSA Cleaning & Hygiene Expo brings together professionals from around the region and a variety of industry segments such as healthcare, hospitality, office buildings, education and restoration, to exchange ideas and find innovative solutions. The cleaning community has a resonant voice, and ISSA is proud to help amplify that voice. The success of the 2017 Cleaning & Hygiene Expo and the positive feedback we received tells us that we are moving in the right direction. New for this year, SRCP (Specialised Restoration & Cleaning Professionals), a division of ISSA, is hosting the Carpet & Restoration Wing, presenting focused education for the carpet and upholstery cleaning and restoration audience segment. Further, the expo offers two education theatres—the ISSA Speaker Theatre and the SRCP Speaker Theatre, featuring in-depth sessions, panel discussions, and workshops on topics covering cleaning, infection prevention and control, technological developments, restoration and remediation. The ISSA Speaker Theatre presents keynote speaker, John Eales, Australian rugby union legend and one of the most successful captains in the history of the game. In his session titled “Leadership by Design,” Eales outlines what it takes to be a successful leader in these uncertain times. Whether you are a cleaning professional, distributor, facility manager, or manufacturer, you will leave the expo enriched with new ideas and connections, armed to tackle your challenges like a pro. Thank you for participating in the expo with your industry peers and being part of the ISSA family. Have a great show!

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42 INCLEAN September/October 2018

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Wednesday 29th August: ISSA Speaker Theatre 10:00am - 10:40am Tackling the Unseen Contaminations Bradley Prezant, VA Sciences Issues you can see and smell are easy enough to tackle, but what about those that lurk unseen and unsmelled? These could very well turn out to be serious issues if left undetected. If you are a facility professional, this is a must-attend session for you as Bradley Prezant guides you through tackling these unknown contaminants.

10:40am - 11:20am Transmission of Bacteria in Hospitals Professor Iain Gosbell, Associate Dean (Academic) & Chair of Infectious Diseases and Microbiology MBBS (USyd), MD (UNSW), FRACP, FRCPA, FASM Hospital acquired infections remain a real threat especially with the declining impact of antibiotics, and the increasing numbers of older patients having more invasive medical and surgical procedures. There is increasing awareness of the importance of reservoirs of bacteria (and other pathogens) in the hospital environment and how organisms get transmitted between surfaces and people. Professor Iain Gosbell will show why physical cleaning remains the key element of environmental hygiene.

11:20am - 12:00pm Healthcare Panel – Infection Prevention Professor Iain Gosbell • Greg Pobjoy, Whiteley Corporation • Ash Jones, Complex Solutions - ARA Property Services This panel will cover the broader perspective of disease transmission and the role of the cleaning industry. The panellists will review the major trends related to infection prevention and discuss the difficulties experienced by the cleaning industry when tackling these issues. They will also address current policies and quality assurance processes and provide their insight and perspective in relation to future directions.

12:00pm - 12:40pm Digital Disruption – Good, Bad, Or Scary? Monica Schlesinger, Advisory Boards Group We live in an increasingly connected world with massive advances in technology. But with this connectedness, comes increased risk. Companies must adopt technology in a planned manner that does not expose them or their clients to cyberattacks, ransomware or law suits. Monica Schlesinger walks you through the risks and ways to prepare against such threats.

12:40pm - 1:20pm The Future of Selling Steve Claydon, Equip Consulting Australia How does one find sales success in 2018 and beyond in this landscape of increased competition, endless choice, highly informed decision makers, and decreasing customer loyalty? Steve Claydon drives home the importance of positioning oneself as a unique and strategic thinker that can identify the way others see the deal.

1:20pm - 2:00pm Preparing Tenders for Cleaning Contracts Brian Clark, FM Contract Solutions Did you know over 60 per cent of tender submissions are either declared invalid or discarded in the early stages of evaluation? Learn how to prepare and submit conforming tenders that present your company and its services in the best light.

2:00pm - 2:40pm The Wellness Trend and its Impact on Buildings Services Adam Garnys, CETEC Professional Scientific Solutions Gain insights into the developing wellness trend and how it impacts facilities and building services. Building rating schemes including the WELL Building Standard, NABERS, and Green Star will be discussed and why and how they are driving improvements in construction, fit-out, refurbishment, cleaning and operations in general.

2:40pm - 3:20pm Technology Panel – Market Challenges and Critical Changes Jacinta Kunst, Diversey • Dr. Greg Whiteley, Whiteley Corporation • Rochelle Lake, Asaleo Care • Errol Goldberg, Pall Mall Manufacturing • Mark Fermor, Facility ERP This panel discussion takes on the challenge of technological advancements in the market and the critical changes we must make to face the future effectively and stay competitive.

4:30pm - 5:30pm

Networking drinks and INCLEAN Innovation Awards presentation The final program is subject to change.

44 INCLEAN September/October 2018

Thursday 30th August: ISSA Speaker Theatre Keynote speaker: John Eales 10:00am - 11:00am Leadership by Design

In a world where change seems the only certainty, how do we maintain high standards of performance and create winning organisational cultures? John Eales discusses the changing face of leadership and what it takes to be successful. It’s about dealing with ambiguity, being adaptable to situations, and being flexible in your leadership style to inspire, guide, and develop high-performing teams. John Eales will share his own experiences dealing with challenges, ambiguity, and uncertainties in his long, illustrious career, and coming out on top.

11:00am - 11:40am The Robots Are Coming! Are You Ready to Leverage Them? Lucas Paris, Kärcher Australia From the launch of robotic cleaning equipment to the development of smart buildings in many cities around the world, digitisation, connected cleaning, and robotics are coming – and they are here to stay. But how much of this will affect our industry? This session shows you how to leverage these technological advances and have innovative, sustainable, and compatible connected cleaning options in your portfolios.

11:40am - 12:20pm Tackling the Consequences of Sexual Harassment and Unfair Dismissals Mark Diamond, Workplace Advisory Group Having the right employment policies and procedures in place can go a long way to reducing your exposure to employment related liabilities, but even that cannot protect you completely. Unfair dismissals can disrupt your business and lead to prolonged legal procedures. Learn how you can prepare for these eventualities and address issues before they become major problems.

12:20pm - 1:00pm How Strong is Your Tribe? Recruit and Retain the Best! Tavale Mahana, Mahana Culture How good are you at attracting the highest calibre of diverse individuals to your business and keeping them engaged? How can you build a tribal culture that will become the workplace of choice? Tavale Mahana teaches the concept of CQ (Cultural Intelligence) to attract and retain diverse talent to strengthen your business tribe.

1:00pm - 1:40pm Culture Panel – The Evolution of Corporate Culture Tavale Mahana, Mahana Culture • David Griss, Asaleo Care • Khadijah Bouabdullah, Scentre Group There have been major changes to corporate culture over the years. Join our panel of industry experts who will endeavour to demystify how we look at the effects of corporate culture in our day to day business and highlight areas that we may never have considered.

1:40pm - 2:20pm Optimal Partnerships that Foster Innovation and Continuous Improvement Khadijah Bouabdullah, Scentre Group Strategic partnerships can go a long way in fostering continuous improvement and innovation. Khadijah Bouabdullah leads you through identifying and developing these partnerships that leverage the strengths of both organisations.

2:20pm - 3:00pm Introducing the Cleaning Activity Levels – A Radically Simple Model for Cleaning Standards Bridget Gardner, Fresh Green Clean Bridget Gardner has developed the Cleaning Activity Levels (CAL) model to give cleaning contractors the knowledge to improve efficiencies and to leverage this expertise to increase customer satisfaction and profitability.

3:00 pm - 4:00 pm

ISSA & SRCP Member Networking Drinks

Hosted by ISSA and SRCP at Stand 270, this will be a great opportunity to toast the success of ISSA Cleaning and Hygiene Expo 2018 while networking with key individuals within the industry.

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The final program is subject to change. www.incleanmag.com.au 45

FREE

EDUCATION AND NETWORKING SESSIONS

Wednesday 29th August: SRCP Speaker Theatre 10:00am - 10:40am The Importance and Demand for Green-Certified Cleaning Products and Services Kate Harris, GECA Green-certified cleaning products and practices not only improve indoor air quality and reduce risks, but can also be a competitive advantage for manufacturers. Kate Harris walks you through ecolabel and other rating programs available.

10:40am - 11:20am Take Care of Your Customer – Or Someone Else Will! Paul Morrall, Staying in Front Solutions Highly engaged customers buy more, promote your brand, and stay loyal. Have a customer engagement vision and strategy that leads to strong business relationships so your customers become your brand ambassadors.

11:20am - 12:00pm How to Recruit, Hire, and Keep High Performers in Your Team Stefan Kazakis, Business Benchmark Group Stefan Kazakis shares his six-step methodology to building high performing teams that achieve their personal best every day. Learn how to identify, hire, and keep genuine outcome-based ‘A’ graders who help your business shine.

12:00pm - 12:40pm Ramp up your Digital, Social and Local Marketing on a Budget Debbie Bradley, Zadro Agency Understanding how to promote your business is key to marketing and sales success. Whether your organisation is large or small, you will walk away with practical marketing tips to create and implement plans that will grow your customer base over time.

12:40pm - 1:20pm The Science Behind Indoor Air Quality Adam Garnys, CETEC Professional Scientific Solutions Volatile Organic Compounds (VOCs) are a large group of chemicals that often exist as a complex mixture in indoor environments. Adam Garnys will help you understand VOC sources, impact on building occupants, acceptable levels of VOCs, and remediation.

1:20pm - 2:00pm The One-Minute Fibre Identification Test Colin Nation, Nation Training How is it that some stains are easily removable on certain carpets but will not come out of others? This presentation introduces you to a simple one-minute fibre identification test that will make your life easier and keep your customers happy.

2:00pm - 2:40pm Preventative Maintenance Roy Evans, Pressure Pro Preventative maintenance is not a cost - it is an investment. Roy Evans will lead you through prolonging the life and performance of your facility equipment so you can save big.

2:40pm - 3:20pm Water Damage Restoration and Moisture Mapping Ivi Sims, Restoration Building Professional Alliances This session will address the basic do’s and don’ts associated with water damage restoration and moisture mapping. Attendees will be provided with an overview of how to deal with house mitigation, the protocols that need to be taken and the consequences that can follow when it's done incorrectly or more importantly too late.

Mould Awareness Seminar

1:30pm – 4:00pm Presenters: Bradley Prezant, Nick Van Gender Within the market there is a driving focus around ‘Sick Building Syndrome’, Indoor Air Quality and minimising employee absenteeism. This workshop aims to provide an understanding of the role of mould on the indoor environment. In this session case studies of different environmentshospitals, schools and commercial will be provided and attendees will leave with practical ideas of how to deal with mould within their properties. To register or for further information please visit www.issacleaninghygieneexpo.com Workshop price: $A65.00 per person The final program is subject to change.

46 INCLEAN September/October 2018

Thursday 30th August: SRCP Speaker Theatre 11:00am - 11:40am Safe Handling and Use of Chemicals in the Cleaning Industry Dr Claire Bird, IAQA Australia, Greencap Asthma, food allergies, and sensitivities to multiple chemicals have become so common now. Many of the chemicals in the products we use lack accurate toxicological information making safer-usage processes difficult to set. This session helps you understand the mechanisms behind this spurt in allergens and harmful contaminants in the environment and how to mitigate and protect against them.

11:40am - 12:20pm Insurances - The Dangers Uncovered Luke McMahon, Consultant Within this presentation Luke McMahon will focus on three main topics: 1. Public liability and the continued disregards for safety. 2. Product liability and how easy it is to fail. 3. Trade credit insurance and the growing risk. In this section an international trade credit insurer will be presenting information around claims and how best to protect yourself.

12:20pm - 1:00pm Asbestos – The Hidden Danger in Restorations and Renovations Paul Corry, Victorian Asbestos Eradication Agency Approximately 4000 Australians die every year as a result of exposure to asbestos fibres. It is estimated that one in three homes in Australia contain asbestos-containing materials (ACMs) in some form. Understand your legal obligations under OHS Regulations and protect yourself, your staff and your clients from asbestos exposure with the expertise gained from this session.

1:00pm - 1:40pm The Legalities of Sub-Contracting Mark Diamond, Workplace Advisory Group Don’t let legalities become legal problems! Having clearly laid out clauses on type of services, payment, scope of work, arbitration, etc. can go a long way in giving clarity to both parties and make for a cost-effective and smooth business transaction.

1:40pm - 2:20pm Take the Guess Work out of Methamphetamine Screening and Testing Brian Murphy, EHS Assess Methamphetamine screening and testing is necessary to assess methamphetamine contamination on surfaces. This presentation reviews the different options and the recommended requirements of Australian guidelines for environmental investigations and remediation and validation of former clandestine drug laboratory sites.

2:20pm - 3:00pm Getting Serious About Mould Bradley Prezant, VA Sciences Assessing and sampling properties are critical services in mould remediation. Accuracy is essential to protect yourself from potential litigation and scrutiny. Bradley Prezant will share practical strategies and protocols you can implement to ensure accurate sampling, so you can approach mould-remediation services armed with expertise.

Woolsafe Fibre ID and Stain Removal Workshop 10:00 am – 12:30 pm, 1:30 pm – 4:00 pm Presenter: Colin Nation, Nation Training

This session will provide simple techniques to identify fibres and soiling types. You will be guided on how to use correct cleaning methods and chemistry to remove stains successfully. This practical session will demonstrate how easy it is to remove stubborn stains such as lipstick, pen, nail polish, red wine and more. You will be provided with the opportunity to test these techniques on samples of aged stains. Participants will leave this workshop confident that they can treat stubborn stains effectively and produce quality results for their customers. To register or for further information please visit www.issacleaninghygieneexpo.com Workshop price: $A115.00 per person

Quick Consults @ ISSA Stand 270 Wednesday 29 August and Thursday 30 August

Experts offering private complimentary consults on areas such as IR/HR, insurance, contract tenders, digital marketing, cyber security and Woolsafe/fibre identification.

The final program is subject to change. www.incleanmag.com.au 47

EXHIBITORS 3M

Abco Products

Stand: 78

Stand: 66

3M facilities care and cleaning solutions enhance protection, performance and productivity for the life of a building. Whether you need cleaning supplies or janitorial supplies, facility maintenance materials, or speciality items from floor mats to safety tapes and treads, 3M products deliver. We also provide industry-leading ScotchBrite™ products for food services cleaning needs, from griddle cleaning to appliance cleaning, as well as food quality and food safety products. 3M Head Office, Building A, 1 Rivett Rd, North Ryde NSW 2113 Phone: 1300 363 565 Email: 3manzfacilitiescare@mmm.com Web: www.3m.com/au

Abco & Columbus Stand: 68

Abco Products is the exclusive supplier of Columbus cleaning equipment in Australia to the commercial cleaning industry. Come and visit us at Stand 68 near the show entrance to discover the latest innovation in the floor cleaning equipment. The Columbus brand is a leading German manufacturer of cleaning machines specialising in floor cleaning technologies. For the first time in Australia we will be revealing the Columbus machine manager, a eb-based program for fast and comfortable fleet management. The Columbus machines are versatile all-round cleaning machines for small and medium sized areas. Talk to Columbus at the show to see how we can help you improve your cleaning business. 44 John Street, Bentley WA 6102 Phone: 1800 177 399 Email: marketing@abcopro.com.au Web: www.abcopro.com.au

Abco Products Stand: 87

Abco Products is a national powerhouse of iconic cleaning products and equipment. Supporting to medium and large BSC and facilty managers all around Australia. More than just a reseller Abco works with key global partners to bring the latest innovation in the cleaning and hygiene industry to Australia. With a core purpose of empowering cleaners with the latest innovation to increase efficiency and productivity. Meet the Abco team and discover how their expertise and decade of experience in the cleaning industry can help your cleaning business. 44 John Street, Bentley WA 6102 Phone: 1800 177 399 Email: marketing@abcopro.com.au Web: www.abcopro.com.au

Abco Products & I-Team Stand: 29

Abco Products is the exclusive supplier of I-Team Global products in Australia. Come and visit us at Stand 29 just at the entrance of the show to discover the latest innovation in the cleaning industry. I-Team has disrupted the cleaning industry over the past five years with the introduction of the i-mop, a new machine that combines the efficiency of a mop with the cleaning performance of a scrubber. Since then i-Team has developed a range of cleaning innovation in all areas of cleaning from floor to air purification the company is reshaping how we look at cleaning with their 4D concept. Come and visit us to discover how you can gain efficiencies and improve your staff’s productivity with their latest cleaning innovations. 44 John Street, Bentley WA 6102 Phone: 1800 177 399 Email: marketing@abcopro.com.au Web: www.abcopro.com.au

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Abco Products brings you the leading brands in the floor cleaning industry with Orbot, Truvox and Suresweep under the one stand. Discover what our global partners have to offer and how the range of innovative and powerful floor cleaning equipment can improve the efficiency of your cleaning team. 44 John Street, Bentley WA 6102 Phone: 1800 177 399 Email: marketing@abcopro.com.au Web: www.abcopro.com.au

Abco Products Stand: 86

Discover the latest innovation in floor cleaning with the range of Comac and Matrix machines. Comac bending machines are designed and manufactured with over 35-years experience. The main goal of all Comac machines is to provide top level performance, with high accuracy and repeatability, constant throughout the useful life of the machines and almost maintenance free.Matrix is a leading UK steam cleaning machine manufacturer with an extensive portfolio of high quality light commercial to industrial 4, 8 and 10 bar cleaning systems. Discover the Matrix range at the stand and talk to our experienced sales team. 44 John Street, Bentley WA 6102 Phone: 1800 177 399 Email: marketing@abcopro.com.au Web: www.abcopro.com.au

Advanced Specialized Equipment Stand: 196

Advanced Specialized Equipment is a leading supplier, manufacturer and distributor of the top brands of cleaning and restoration equipment. Brands include Aquamix, Dri-Eaz, Sapphire Scientific, Superclean Products and Bridepoint Chemicals and Accessories. 3/2-8 South Street, Rydalmere NSW 2116 Phone: 02 9898 1555 Email: granth@advnacedse.com.au Web: www.advancedse.com.au

Agar Cleaning Systems Stand: 10

This year Agar is celebrating 50 years in business. In that time, the company has developed a broad range of chemical products including top quality floor sealers and maintenance products, carpet cleaners and stain removers, disinfectants and sanitisers, industrial detergents and degreasers, graffiti removers and hospitality products, all made right here in Australia. Agar Cleaning Systems’ chemical products are highly regarded throughout the cleaning industry for their exceptional performance and quality, and Agar’s colour-coded cleaning system is known for making life easier for cleaning staff. Agar offers GECA licenced products for all daily janitorial tasks, reducing the environmental impact of cleaning without compromise to productivity and outcomes. Local branch: Unit 3/68-72 Asquith St, Silverwater NSW 2128 Head Office: PO Box 8056, Northland PO, VIC 3072 Phone: NSW Branch: 02 9743 6020 Head Office: 03 9480 3000 Email: sales@agar.com.au Web: www.agar.com.au

AlorAir and Disaster Equipment Rental (DER)

BAR Group

Stand: 206

Stand: 28

AlorAir and Disaster Equipment Rental (DER) is well established in the restoration industry (water damage, fire, smoke, mould and specialised cleaning). We focus on building business for restorers and cleaners by providing state of the art technology and know-how. DER rental solutions provides fast reliable services with the ability to dispatch and setup on the job “hassle free”, giving you freedom to focus on the bigger picture. AlorAir’s range of restoration equipment, state of the art technology, and client reviewed as “better priced, higher-velocity airflow and runs quieter” With more than 20 years of industry experience AlorAir and DER is your go-to restoration equipment company. PO Box 2309, Templestowe Lower VIC 3107 Phone: 1300 654 684 Email: info@alorair.com.au Web: www.alorair.com.au Web: www.disasterequipmentrental.com.au

Australian Industrial Vacuum Stand: 38

Australian Industrial Vacuum sources innovative new products from the global manufacturing stage. We secure distributorships for these products and support them in the market place with both onsite and back to base servicing. With specialised high performance wet and dry industrial vacuums, AIV have a solution for all zones, industries and applications. Custom machines to suit facilities requirements whether it be ATEX certified, air powered, brushless, single-phase, three-phase, longopac safe bagging systems, ducted systems, diesel/petrol powered, separators and forklift portable. Safety is our priority, our goal is to provide to our customers state of the art, safe, user friendly extraction solutions. Unit 9, 4-6 Commercial Court, Tullamarine VIC 3043 Phone: 03 8597 3376 Email: sales@industrialvac.com.au Web: www.industrialvac.com.au

BAR Group was established in 2004 with the aim of focusing singularly on the high pressure cleaning industry, including pressure cleaners, industrial high pressure pumps and sewer jetters. BAR represents a group of North American and European manufacturers with outstanding international reputations including; Comet Italy, BE Pressure Canada, PA Italy, Tecomec Italy, Maer Italy, Hot Water Electric Pressure Cleaners and High Pressure Pumps from Comet, CAT Pumps, HPP, Annovi, Interpump, Bertolini and others. BAR imported products are complemented by a range of locally designed and manufactured machines built to satisfy more specific requirements, such as mine site machines, mid size Jetters and Trailer packages. Our customers are supported by field staff in NSW, Victoria, Queensland and WA who are dedicated to local sales and technical assistance, with locally warehoused stock for immediate needs. 15 Hudson Place, Mulgrave NSW 2756 Phone: 0245 772 144 Email: sales@bargroup.com.au Web: www.bargroup.com.au

Britex Carpet Care Stand: 32

Britex Carpet Care has been providing Australians with professional carpet cleaning products for over 30 years. Robust and reliable, the Britex carpet cleaning machine features a manoeuvrable head and powerful suction, making it an important addition to any cleaner’s equipment list. In fact, it was ranked number one by Choice Magazine in a review of carpet shampooers. The Rug Doctor Mighty Pro X3 is also available from Britex. Its awardwinning one-pass cleaning system makes it ideal for cleaning office spaces and hotel rooms. Unit 10/25 - 37 Chapman Street, Blackburn North VIC 3130 Phone: 03 8892 4800 Email: alicia@britex.com Web: www.britex.com

AUSLEAVE – Portable Long Service Leave

Caprice Paper Products

Stand: 140 A number of Australian states and territories provide portable long service leave schemes for workers and employers in the contract cleaning industry. Long service leave payments are based on a worker’s service to the industry, rather than service to one employer. If you engage people to perform cleaning work, in one of these states or territories, you must register with the scheme so your workers can accrue long service leave. PO Box 315, Virginia BC, QLD 4014 Phone: 1300 QLEAVE Email: yoursay@qleave.qld.gov.au Web: www.ausleave.com.au

Stand: 178

Proudly manufacturing in Australia for 29 years, Caprice Paper Products offer a diverse range of specialist paper products to Australian industry. From the premium tabletop range to industrial strength towel and wipers, all Caprice products are purpose developed to meet the needs of the specific markets they serve. With facilities in Victoria and New South Wales, the Caprice team proudly serve a wide range of industries including cleaning, hospitality, healthcare and more. As a family owned and run business it is always incredibly important to us to provide high quality product and excellent customer service to our valued customers. 420 Mt Dandenong Road, Kilsyth VIC 3137 Phone: 03 9725 3522 Email: sales@capricepaper.com.au Web: www.capricepaper.com.au

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EXHIBITORS Cell Biosciences

Clientskey

Stand: 122

Stand: 31

Are your cleaning processes effective? Validate and verify your cleaning and hygiene program, with our range of products. Simple, rapid, actionable. AccuPoint Advanced - the only ATP system with independent AOAC Research Institute approval. Actionable results in 20 seconds. Data Manager software to record results, prepare reports, and help with audit compliance. NeoNet – Cloud Based software lets you utilise your AccuPoint results at multiple sites, nationally and internationally for comparison, compliance, benchmarking and reporting. AccuClean Advanced – detect protein residue at levels as low as 10ug in 10 seconds, no instrumentation needed. ANSR Listeria Right Now – environmental Listeria testing in < 1 hour. No enrichment required. Unit 3, 72-74 Chifley Drive, Preston VIC 3072 Phone: 03 9416 7177 Email: info@cellbiosciences.com.au Web: www.cellbiosciences.com.au

Cleanstar Stand: 50

Cleanstar is Australia’s leading wholesale distributor of commercial and domestic vacuum cleaners, vacuum bags, filters, spare parts, accessories, general cleaning equipment and supplies, including backpacks, polishers, floor washers and scrubbers, escalator cleaners and so much more. Family-owned and operated, our dedicated team comprises over 100 years combined experience making Cleanstar a brand the industry has come to trust and rely on. With a national and international distribution capacity, we pride ourselves on supporting our independent retail partners, offering superior customer service, prompt dispatch of orders and providing quality and innovative products. 59 Radford Road, Reservoir VIC 3073 Phone: 03 9460 5655 Email: sales@cleanstar.com.au Web: www.cleanstar.com.au

Cleantech Stand: 168

Cleantech has been in the cleaning supply industry for over 45 years. manufacturing and distributing what the cleaning industry needs to operate safely efficiently and profitable. Cleantech will be displaying and demonstration a wide range of products, KGS latest technology diamond disc and pad floor restoration, microfiber trolley system, escalator cleaning, thermal pad carpet dry cleaning, sidewinder vacuuming system, back vac vacuum cleaners both electric and battery, latest technology battery blowers. 1 Hilton Avenue, Sydenham NSW 2044 Phone: 02 9550 6644 Email: Cleantech@bigpond.com Web: www.cleantechltd.com

Clearlink Services Stand: 70

Clearlink Services will be offering a comprehensive range of innovative product solutions to contractors, and building service companies; labour cost savings; environmentally friendly chemical solutions and innovative systems for new and existing contracts. Unit 31, 287 Victoria Road, Rydalmere NSW 2116 Phone: 0404 046 703 Email: fida@clearlinkservices.com.au Web: www.clearlinkservices.com.au

50 INCLEAN September/October 2018

Clientskey is an easy to use management software for cleaning business owners. See your operations in real time, be updated with your workforce and engage with clients in the most efficient way. Businesses perform better when they have instant access to their operations for better management. With Clientskey you and your team can take advantage of business opportunities and avoid problems when it matters. Suite 9, 758 Blackburn Road, Clayton VIC 3168 Phone: 03 8524 6716 Email: info@clientskey.com Web: www.clientskey.com

Clorox Australia Stand: 92

At Clorox Australia, we’re more than just the custodians of some of Australia’s iconic consumer brands. We’re also home to some of Australia’s exciting and emerging new brands. As brand market leaders in a number of grocery categories, our products are found in homes and businesses across Australia. From cleaning essentials Chux®, Gumption®, and Handy Andy®; to cooking staples Glad® and Kingsford® BBQ Charcoal; to our sustainable, natural skincare range Burt’s Bees® – we’re passionate about our products and how they help Aussies live better lives. Level 3, 10 Herb Elliott Ave, Sydney Olympic Park NSW 2127 Phone: 02 8737 2400 Email: sales.orders@clorox.com Web: www.cloroxprofessional.com.au

Coach8 Stand: 142

A new era in IICRC training for the Australasian and New Zealand region has commenced with the release of Coach8 and Australia’s number one flood house and interactive training centre. Coach8 was developed to provide the industry with an exceptional opportunity to learn the best in the latest IICRC standards, equipment and efficiency. Whether it’s our inhouse IICRC courses or other related industry related courses, we promise our training solutions will fulfil your education passion. Coach8 instructors are in the field which provides them with exceptional on and off field mind sets and diversity to challenge every student that takes a class. 47 Gregory Street, Mackay QLD Phone: 1300 254 464 Email: educate@coach8.com.au Web: www.coach8.com.au

Conquest Equipment Stand: 52

Conquest Equipment is Australia’s innovation leader in commercial and industrial floor cleaning equipment. From our extensive range of sweepers, scrubbers, floor preparation and tile cleaning machines, our expert team can customise solutions specifically to your unique business challenges. Our national network of experienced and trained service technicians ensure your investment remains in peak condition, plus we offer overnight delivery of spare parts and consumables nationwide. We are so confident in our offering, that we back our recommendations with our unique Conquest 360 promises. So you know you will receive exactly the right floor cleaning solution for your needs. 32-40 Global Drive, Tullamarine VIC 3043 Phone: 1800 826 789 Email: sales@conquestequipment.com.au Web: www.conquestequipment.com.au

Davidson Washroom

Edoma Australia

Stand: 137

Stand 8

Davidson Washroom is a leading national distributor of quality equipment and consumables that promote a clean and healthy environment in commercial washrooms. Products from proven brands Mediclinics, Bobson and Pod Petite include soap, sanitiser and paper dispensers, hand dryers, baby change tables, sanitary bins, nappy bins, automatic aerosol dispensers, fragrance cans and Pysect insecticide. Our Stand at the ISSA Expo will feature new models of Mediclinics hand dryers, now available in black. The new Mediclinics baby change table along with the Pod Petite, the new self-managed, wall mounted sanitary bin in both manual and automatic models. Unit 7, 4-6 Junction Street, Auburn NSW 2144 Phone: 02 9648 3570 Email: enquiry@davidsonwashroom.com.au Web: www.davidsonwashroom.com.au

Diversey Stand: 160

Diversey’s purpose is to protect and care for people every day. Diversey has been, and always will be, a pioneer and facilitator for life. We constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to our customers across all of our global sectors, including: cleaning products, systems and services that efficiently integrate chemicals, machines and sustainability programs. This makes us unique among leading global hygiene and cleaning companies. Everything we do has our customers’ needs at its heart and is based on the belief that cleaning and hygiene are life essentials. With over 94 years of expertise, we safeguard our customers’ businesses, contributing to productivity improvements, lower total operating costs and brand protection. Visit us today at Stand 160 to see our innovative floorcare solutions. 29 Chifley Street, Smithfield NSW 2164 Phone: 02 9757 3000 Email: Kerry.bear@diversey.com Web: www.diversey.com

Duplex Cleaning Machines Stand: 26

With over 25 years of experience, Duplex Cleaning Machines are exclusive distributors of the Duplex branded cleaning machines in the Asia Pacific region. Their products are used by hundreds of commercial and industrial customers around Australia and abroad including hospitals, hotels, schools, restaurants, the food processing industry and more. Duplex Cleaning Machines products are known for being very versatile, robust, high quality and chemical-free. Duplex is launching the next generation floor cleaner, an upgrade of Duplex standard range on the expo, which is completely cordless, battery-powered and wireless. In addition to the floor machines, Duplex Cleaning Machines also provide steam machines. 8/177 Beavers Rd, Northcote VIC 3070 Phone: 1800 622 770 Email: info@duplexcleaning.com.au Web: www.duplexcleaning.com.au

Eclipse Floor Solutions Stand: 102

Eclipse Floor Solutions is the Australian distributor for the Pioneer Eclipse range of floorcare systems specialising in shopping centres, supermarkets, department stores, schools, childcare centres and hospitals, including propane battery and electric burnishing machines ranging from 16” all the way through to 40” we also have a range of superior regular and UHS pads specifically designed for our systems. 41-43 Steel Street, Capalaba QLD 4163 Phone: 07 3390 3027 Email: info@eclipsefloorsolutions.com.au Web: www.eclipsefloorsolutions.com.au

Haaga-turbo Sweeping System is an especially efficient hand sweeping machines designed for sweeping all even and hard surface areas. The unique turbo system with front circular brushes and rear roller brush guarantees double cleanliness. Collecting all kinds of debris from fine dust, grit, empty cans, leaves, even heavy garbage. Several different models to choose from insure optimal performance for your requirements. PO Box 148, Bulleen 3015 VIC Phone: 1800 444 767 Email: info@haaga.com.au Web: www.haaga.com.au

Elite Cleaning Solutions Stand: 102 Elite Cleaning Solutions has been a major supplier to the Australian cleaning industry since 2004. Specialising in hard floor care, Elite Cleaning Solutions supply, train, troubleshoot, provide technical advice on all facets of hard floor care maintenance, equipment and materials required. They are the sole suppliers of Pioneer Eclipse range of chemicals and machinery in NSW, their own brand of janitorials, and now they are launching the quality Gaomei range of scrubbers and sweepers to make their A to Z floor care range complete. 21 Vore Street, Silverwater NSW Phone: 02 9737 8577 Email: sales@elitecleaningsolutions.com Web: www.elitecleaningsolutions.com

Equipmed Stand: 130

Nocospray technology for superbugs, gastro/flu outbreak and mould remediation. Nocospray is a complete surface and air disinfection technology without harmful chemicals. NocoSpray is a revolutionary disinfection technology destroying 99.98 per cent of all harmful bacteria, viruses, fungus, moulds and yeasts. Based on H²0² (Hydrogen Peroxide) and a catalyst (silver), it leaves no residues is non corrosive and requires no additional labour. The Nocospray is simply put in the room, turned on and left to do its job. When finished the room will have achieved total surface and air disinfection, which also kills mould and its spore. Nocospray kills VRE, MRSA, C.difficille, Norovirus, H5N1, H1N1, Legionella, Aspergillus Niger and more! Because Nocospray is air and surface disinfection, it “knocks down” gastro and flu quickly and keeps outbreaks easily contained. These exclusive features make Nocospray the essential in health care, aged care, child care, transport & laboratories. 283 Mona Vale Road, Terrey Hills NSW 2084 Phone: 02 9889 3636 Email: paul@equipmed.com Web: www.equipmed.com

Facility ERP Stand: 133

Facility ERP provides software solutions designed for contract cleaning and facility maintenance companies that takes systems seriously. t&a, etimesheets, payroll, site & contract control, budgets, periodicals, stock, automated invoicing, one-offs & ad-hoc, accounts, quality audit, mobile via tablets/phones, service requests, crm, hr & employee, document management, workflow and more. Facility ERP is trusted by the leading cleaning and FM companies in Australia and New Zealand to delivery fully integrated ERP. Level 1, 196 Faraday Street, Carlton 3053 VIC Phone: 03 9097 7717 Email: info@facilityerp.com.au Web: www.facilityerp.com.au

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EXHIBITORS FoOom Advanced Dispensing

IICRC Asia Pacific

Stand: 40

Stand: Pod A

Producer of a complete line of innovative next generation hand care dispensers and refills. Warehouse C, 60 Perry St, Matraville NSW 2036 Phone: 0415 350 468 Email: koen@fooom.eu Web: www.fooom.eu

Good Environmental Choice Australia (GECA) Stand: Pod B

GECA runs Australia’s only independent, not-for-profit, multi-sector ecolabelling program and is the only Australian member of the Global Ecolabelling Network. Our standards are developed following ISO 14024 principles for global best practice in ecolabelling. Products certified under GECA’s Cleaning Products standard also contribute towards achieving credit points for projects being certified under the Green Building Council of Australia’s Green Star Performance tool. When a product is certified against GECA’s Cleaning Products standard, consumers can be sure that what they are purchasing has a lower impact on the environment, is safer for human health and ethically made. Level 3, Suite 312, 77 Dunning Avenue, Rosebery NSW 2018 Phone: 02 9699 2850 Email: marketing@geca.org.au Web: www.geca.eco

Greenspeed Australia Stand: 124

Greenspeed Australia are the leaders in quality microfibre products and exclusive import partners for the Tersano product range Greenspeed was founded 35 years ago in the Netherlands and offers a comprehensive range of innovative microfibre products and is now proudly servicing the Australian and New Zealand markets. The only microfibre products approved by GECA. Greenspeed Australia are the official import partners of Tersano products a toxin free alternative to traditional chemical cleaners through the power of SAO. Since the introduction of SAO as a cleaner, sanitiser and deodoriser, cleaning professionals around the world have now kept over a quarterbillion litres of traditional chemicals out of our environment. PO Box 29, Gymea NSW 2227 Phone: 8197 9929 Email: nora@greenspeedaustralia.com.au Web: www.greenspeedaustralia.com.au www.tersanoaustralia.com.au

Hako Australia Stand: 84

Hako Australia is a manufacturer of industrial indoor and multi-functional outdoor cleaning equipment. Established in Australia since 1984 and in Germany since 1948. Core brand equipment Hako, Powerboss, Minuteman and Rotobic still designed, engineered and manufactured in Germany, USA and Australia, guaranteeing consistent high product quality standards. National representation and a centralised customer support team to help our local and national customers with sales, service, spare parts, technical and rental support. Hako personnel are the most qualified with knowledge and experience in supporting its customer groups. Average personnel tenure of 12.6 years gives our customers confidence in our abilities to help them. 90 Wetherill St North, Silverwater NSW 2128 Phone: 02 8756 4700, Toll Free: 1800 257 221 Email: hksales@hakoaustralia.com.au Web: www.hakoaustralia.com.au

52 INCLEAN September/October 2018

The IICRC is a not for profit certification and standards developing organisation for the inspection, cleaning and restoration industries. Serving more than 25 countries, the IICRC is recognised internationally as a knowledgeable industry voice and resource. Consumers look for and trust symbols of technical proficiency and high ethical standards. IICRC certification is a recognised seal of excellence within the industry and an assurance to customers that they’re hiring a trained professional. PO Box 576, Crows Nest NSW 1585 Phone: 02 9431 8661 Email: info@iicrc.org.au Web: www.iicrc.org

Industrial Brushware Stand: 118

With production facilities in VIC, NSW, QLD, SA and WA as well as overseas including New Zealand, Singapore and Indonesia, Industrial Brushware has grown over the last 25 years into the leading brushware manufacturer throughout Asia Pacific. As a leader in the brush industry we manufacture brushes to suit most sweepers and scrubbers some of which include Tennant, Hako, Nilfisk, Karcher, RCM, Roots Multiclean, Schmidt, Johnston etc. Industrial Brushware also represent Roots Multiclean Ltd offering a range of sweepers and scrubbers for dust free floor cleaning – both indoors and outdoors. Come and visit us at Stand 118, we will be unveiling Roots Multiclean New Product – Escalator Cleaning Machine as well as some other new innovative products. 22 Law Court, Sunshine VIC 3020 Phone: 03 9310 1111 Email: sales@industrialbrushware.com.au Web: www.industrialbrushware.com.au

Ionic Systems Australia Stand: 108

At Ionic Systems Australia we have a multitude of products on offer including, window cleaning equipment, external and internal, Moerman group window tools, Vortex gutter vacuum & high dusting equipment, and new to our family softwash systems. Ionic Systems currently ship their products to 34 countries with more than 100 destinations around the world. Come and learn about our alliance in aviation with Boeing and why they stand behind Ionic Systems. Quality without compromise. 4/19 Churchill St, Williamstown North VIC 3016 Phone: 1300 884 566 Email: info@ionicsystems.com.au Web: www.ionicsystems.com.au

ISSA Stand 270

ISSA is the leading worldwide association for the cleaning industry and represents all the professions it encompasses and allies with other trade organisations that share members’ common goals. Our mission is to change the way the world views cleaning – increasing the appreciation for cleaning as an investment in human health, the environment and an improved bottom line. Level 1, Unit 7, 11 Lord Street, Botany NSW 2019 Phone: 1800 621 872 Email: oceania@issa.com Web: www.issa.com/oceania

Jetwave Group

Kingmax Shanghai

Stand: 187

Stand: 4

Jetwave Group has been designing, importing, manufacturing and distributing high pressure cleaning equipment since its inception in 1992. Our comprehensive product range includes high pressure water cleaners, wet and dry and extraction vacuum cleaners, drain cleaning equipment and hydro-jetting systems, superior washing accessories, spare parts and a huge collection of leading brands such as Interpump or General Pump, Pratissoli and Annovi Reverberi (AR) high pressure piston plunger pumps. 72-74 Richmond Road, Keswick SA 5035 Phone: 08 8371 3599 Email: Cath.g@jetwave.com.au Web: www.jetwavegroup.com

Jiangmen Langri Trading Co Stand: 159 Our company established in 2003 with many years’ experience for making and exporting paper. Located in Guangdong Jiangmen, our products include, virgin, mixed and recycle: toilet tissue, interleaved toilet tissue, interfold toilet tissue, jumbo roll, facial tissue, paper towel, roll hand towel, center pull towel, kitchen towel, napkin etc. All our paper products with certification as we paying attention to protect the environment as always. All our tissue products have dispenser could match to sell, stainless steel, metal and plastic. We create our own brand “Yourlife Paper”, also welcome OEM your brand as your request. We warmly welcome you to join us and develop with us together! Room 405, 11 Building Yingcui, Zhongtianguoji Garden, Jiangmen, Guangdong China Phone: 0086-13929046336 Email: manager@yunoupaper.com Web: www.yunoupaper.com

Kärcher Australia Stand: 146 & 150

Kärcher produce and distribute high quality cleaning machines and equipment for domestic and commercial use across a range of industries. From pressure washers to vacuum cleaners, to sweepers and scrubbers – we have a cleaning solution for every application. In terms of quality and innovation we are the world‘s leading provider of cleaning systems, cleaning products and services for recreation, household, trade and industry. Our products enable our customers to solve their cleaning tasks in an economical and environmentally-friendly manner. As the global market leader in cleaning technology, our aim is to continue to be characterised by ingenuity, top performance and innovative problem solving. 40 Koornang Road, Scoresby VIC 3179 Phone: 1800 675 714 Email: sales@au.karcher.com Web: www.kaercher.com/au/

Leading supplier in China of professional mops, microfiber cloths, dusters and cleaning brushes. 701, No.176, Gaoyue Rd, Baoshan District, Shanghai, 200439, China Phone: +86 21 6155 2776 Email: marketing@kingmax.biz Web: www.kingmaxclean.com

Makita Stand: 134 Makita is leading the charge in cordless commercial cleaning, power garden and power tool solutions. Makita’s market leading Brushless motors provide longer runtime and innovations like 18Vx2 provide more power. Providing the Australian market with the world’s largest range of products on a lithium ion battery platform, Makita has got the cordless solution to get the job done safely and efficiently. Paired with the fastest charge times in the industry, Makita products are ready to work when you are. 2 Litton Close, Pemulwuy NSW 2145 Phone: 0429 855 182 Email: abaker@makita.com.au Web: www.makita.com.au

Megall Industries (Qingdao) Stand: 42 Megall Industries (Qingdao) Limited provides a full range of private label tissue paper products to supply from China, toilet tissue, JRT, interleaved toilet tissue, box facial tissue, dinner napkins, luncheon napkins, beverage napkins, dispenser napkins, slimline hand towels, ultra slim hand towels, compact hand towels, roll towels, centre-feed roll towels, etc. 2-2-103, Longxiang Plaza, 28 W. Donghai Road, Qingdao 266071, China Phone: +86 532 85971785 Email: myd@megall.com.cn Web: www.megall.com.cn

Nilfisk Stand: 48

Nilfisk has been developing cleaning equipment for more than 110 years and is one of the world’s leading manufacturers of professional cleaning equipment. Nilfisk products are renowned for their reliability and productivity, with a floor care range that extends to commercial vacuums, hazardous vacuums, backpacks, pressure washers, scrubbers and sweepers. Leading the way in innovation and technology, Nilfisk are continually improving their product range, as well as expanding their offering to their customers. Nilfisk also have a range of brands within their product umbrella including Kerrick, Gerni and Viper. 1/13 Bessemer Street, Blacktown NSW 2148 Phone: 1300 556 710 Email: Info.au@nilfisk.com Web: www.nilfisk.com.au

Kennedy Hygiene - Blue Tongue Industries Stand: 106

Blue Tongue Industries in conjunction with Kennedy Hygiene have come together in Australia to offer a quality european range of hygiene and washroom dispensers. This will include all your washroom needs, with the options of a standard colour range, or for those who would like something a little more, a premium designer range in a chrome colour pallet. The fully integrated Ellipse Range will also offer a manual or automatic solution, for a choice that best suits you. 4/19 Churchill St, Williamstown North VIC 3016 Phone: 1300 88 45 66 Email: info@bluetongueindustries.com.au Web: www.bluetongueindustries.com.au

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EXHIBITORS Oates, a brand of Freudenberg

Peerless Jal

Stand: 172

Stand: 186 Peerless Jal is an Australian-owned specialty company, operating on a national. In operation since 1947, we specialise in the manufacture, supply and service of: • Coatings and maintenance products for floors • Sanitisers and personal care products for the health and aged care sectors • Laundry and ware washing products • Industrial and commercial cleaning and maintenance products Through our recent partnership with Dr Schutz Peerless JAL is excited to demonstrate at the ISSA show new technologies on water based permanent finishes that offer truly unique benefits. 6-12 Raglan St, Preston VIC 3072 Phone: 03 9416 6700 Email: sales@peerlessjal.com.au Web: www.peerlessjal.com.au

Freudenberg Home and Cleaning Solutions (FHCS) is a leading international company for branded cleaning products and systems as well as laundry care products. Oates, now a brand of Freudenberg, in conjunction with sister brand Vileda Professional, supply effective, efficient and complete end-to-end professional cleaning solutions. At this year’s ISSA Expo, attendees can expect to see Oates and Vileda Professional standing as one united front showcasing and demonstrating time and money saving solutions such as: The new MotorScrubber by Oates Jet & ProWash systems; The new Vileda Professional products that will soon be entering the Australian market; Oates Sachet Magic; and a range of other specialised floor cleaning and wiping solutions. 13 - 21 Maygar Boulevard, Broadmeadows VIC 3047 Phone: 1300 669 686 Email: customerservice@oates.com.au Web: www.oates.com.au www.freudenberg.com/company/portfolio/household-products/

Origin Star Stand: 36

We are an international trading company mainly offering cleaning products, laundry products and home textile. We can also do custom special orders. Suite 16/270 Blackburn Road, Glen Waverley VIC 3150 Phone: 03 9887 7541 Email: info@originstar.com.au

Pacvac Stand: 44

Pacvac is celebrating its 40th anniversary with innovation and elegance at this year's Expo with the launch of our new Superpro 700 Battery Advanced backpack. Showcased in a post-modern visual merchandising display, Stand 44 will be a must see for this year's expo. We encourage you to come and try out our latest ultra-light battery innovation that will revolutionise the way you clean. Join the conversation @pacvac on instagram stories. 7 Mackay Street, Kewdale WA 6105 Phone: 08 9479 1444 Email: anita@pacvac.com Web: www.pacvac.com.au

Pall Mall Stand: 64

Come and say hello to the team and see why Pall Mall remains a market leader in the industry! 40 years of innovation, dependability and reliance has made Pall Mall a trusted name in the industry. Innovative products to be launched at the show including new floor pads, plus discuss how we help your business by utilising free branding on our products and packaging. Experience the latest Unger tools taking Europe by storm – with a UK Unger expert present for in-depth tips and tricks. Try your hand at the “Intuitive Motion” Trial to have a chance of winning 1 of 4 great prizes. Unit 1 167 Bonds Road, Riverwood NSW 2210 Phone: 02 9584 8644 Email: info@pallmall.com.au Web: www.pallmall.com.au

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Pressure Pro Stand: 200

Pressure Pro is an independent Melbourne-based distributor, we stock the best commercial carpet and hard floor cleaning equipment including SV Equipment’s SteamVac Range, Sapphire Scientific, Hydro-Force, US Products, Rotovac as well as a full range of chemicals and spare parts. Pressure Pro has a wide range of professional flood, fire, mold remediation and restoration products featuring dehumidifiers, air movers, air filtration equipment, indoor air quality equipment, metering devices, chemicals and specialty drying products. s, spare parts, accessories and steam cleaning chemicals. Unlike others, we don’t just sell products, but rather provide you with a whole new way of thinking about cleaning. Staying true to our moto “A new way of thinking” we are excited to be bringing with us some very innovative new products to the Australian. It’s time to change the game! 5/23 Wadhurst Drive, Boronia VIC 3155 Phone: 03 9800 3731 Email: info@pressure-pro.com.au Web: www.pressure-pro.com.au

R&J Batteries Stand: 114

R&J Batteries Australia & New Zealand import and distribute world leading battery brands including US Flooded Batteries, FULLRIVER AGM Batteries, RELiON Lithium Batteries and more. R&J Batteries also import a premium range of Industrial battery Chargers including the USA Manufactured LESTER range for 24-volt, 36-volt & 48-volt applications. Also, the SPE/FULLRIVER range made in Italy including the FR1 fully programmable 12/24/36/48-volt industrial battery charger. Visit R&J Batteries for full product & contact details and technical support. Phone: 1300 769 282 Email: industrial@rjbatt.com.au Web: www.rjbatt.com.au

RapidClean Stand: 170 RapidClean is an Australian & New Zealand owned national company with over 60 independently owned stores. RapidClean has been trading for over 30 years, employs over 150 people and has over 100 delivery vehicles. Our business is made up of cleaning supply experts operating their own stores. Our aim is to provide our customers with the support of a national organisation while providing a local service, single source, cost effective one-stop-shop solution. Our stores stock major brands of industrial, commercial and environmentally friendly cleaning, packaging catering & safety products. We select only the best suppliers and products and we stand by the quality of the products we stock. Our collective buying power gives us the ability to offer our customers quality products at the best prices. 3/76 Regentville Road, Penrith NSW 2750 Phone: 02 4721 1993 Email: sales@rapidclean.com.au Web: www.rapidclean.com.au

Restoration Express

Sampson Chemical Products

Stand: 198

Stand: 161

Here at Restoration Express we pride ourselves on not only delivering the quality tools and equipment you need for restoration services but having second to none after sales service. We offer a growing range of products from a number of world leaders in restoration equipment. Some of the brands provided include; Phoenix Restoration Products, Delmhorst moisture meters, Injectidry Systems, Dry Air Technology, Fiberlock, Concrobium and Benefect mould and cleaning chemicals, International Ozone, Bio-Reveal, Zipwall, and Tramex. All of these are listed as top-grade brands and are verified to deliver the solutions required. At Restoration Express we are the restoration equipment specialists. 2/6 Garden Road, Clayton VIC 3168 Phone: 1800 638 639 Email: info@moisturemeters.com.au Web: www.restorationexpress.com.au

Rubbermaid Commercial Products Stand: 166

Sampson Chemical Products is a privately-owned and operated Queensland-based company that was established 32 years ago. From its humble beginnings – the veranda of the family home – Sampson Chemical Products has established itself as a reputable manufacturer with products sold into the likes of Blackwoods, BHP, Bunnings, Metcash and others mainly under a private label, but more recently, the Sampson name has become more widely recognisable. In April 2016 Sampson Chemical Products purchased Sonitron, which specialise in carpet maintenance products and have been operating in Brisbane for 35 years. As we look ahead Sampson Chemicals and Sonitron will be showcased at the show in August 2018 so we can have the pleasure of servicing more customers with these great products and with great service. 42 Redcliffe Gardens Drive, Clontarf QLD 4019 Phone: 07 3283 4511 Email: Sampson_office@bigpond.com Web: www.sampsonchemicalproducts.com.au www.sonitron.com.au

Rubbermaid Commercial Products (RCP) is a global marketer of consumer and commercial products with a strong portfolio of leading brands known for delivering superior performance, design and innovation. We are dedicated to being a global market leader in healthcare, hospitality, foodservice and property management. We strive to always provide our distributors and end-users with innovative, high-quality, cost-effective, and environmentally responsible products. Our “Work Smarter” philosophy is incorporated into all of our products, methods, and programs. From our waste management systems and microfibre cleaning mops, we consistently develop innovative solutions that are best-in-class industry leaders in durability, ergonomics, and sustainability. Level 3, 35 Dalmore Drive, Caribbean Park, Scoresby VIC 3179 Phone: 0438 717 015 Email: lauren.pack@newellco.com Web: www.rubbermaidcommercial.com.au

Sand Future Shanghai

Sabco

Saraya Australia is a member of Saraya group of companies, operating in Australia for 11 years. We specialise in reducing cross contamination and infection prevention through world’s best hand hygiene practice. Saraya’s “No Touch” sensor activated dispensers, created for reliability and simplicity, make hand hygiene more effective and enjoyable. Saraya products cater for the stringent and highly monitored results demanded in the healthcare and food preparation segments as well as public hygiene, aged care and hospitality industries. 8 Northumberland Drive, Caringbah NSW 2229 Phone: 1300 835 550 Email: info-au@global.saraya.com Web: www.saraya.com.au

Stand: 154

Sabco is a family-owned business that is dedicated to providing the highest quality, leading edge cleaning products. Owned by the Libman company, an international leader in cleaning goods manufacturing and distribution, we are at the forefront of innovation and quality, delivering cleaning products that simply work better. Sabco is passionate about cleaning and our product range and industry knowledge provide superior results and practical solutions for all cleaning requirements. Sabco professional is the company unit, specialised in providing cleaning solutions to meet all industry requirements, offering products of the highest quality specifications for long life and superior performance. 9-13 Link Way, Laverton North VIC 3026 Phone: 1800 066 522 Email: customerservice@sabco.com.au Web: www.sabco.com.au

Stand: 139

High Pressure Washer OEM Manufacture. Sand Future develops high pressure cleaners and other products from idea to mass production. We have very strong project management skills and deliver quality products on time. Our customers include BOSCH, Makita, Walmart, Wurth, Annovi, AVA and many more. If you believe that better products can make you more money then you have come to the right place! 398 Shengang Road, Songjiang District, Shanghai, 201611, China Phone: +86 021-67760910 Email: martin@sandfuture.com Web: www.sandfuture.com

Saraya Australia Stand: 22

Saraya Global Stand: 180

Saraya is a global manufacturer of sanitation and hygiene products. We encourage the well-being of people through products and services that inspire environmentally friendly solutions to hygiene, infection prevention and healthy living. Saraya has been recognised for the use of natural ingredients and sustainability in its products. Our mission is to improve the sanitation, environment and health of the world. Backed by extensive research and development, Saraya’s dedicated design team continually deliver innovative products, from concept through to manufacturing. Global Saraya brands are: Arau, Baby Arau, Goodmaid, Actae Ecolabel, Happy Elephant, Smart-San and Lakanto. 8 Northumberland Drive, Caringbah NSW 2229 Phone: 1300 835 550 Email: info-au@global.saraya.com Web: www.saraya.com.au

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EXHIBITORS SEBO Vacuum Cleaners and Floorcare

Spraying Systems Co.

Stand: 184

Stand: 24

Solaris Paper (Livi®)

Steam Australia

Stand: 157

Stand: 158

Made in Germany – SEBO upright and barrel vacuum cleaners, power brushes, polisher and dry powder carpet cleaner provide complete floorcare maintenance for all types of industries. Recommended by flooring manufacturers world-wide for their deep cleaning capabilities plus positive indoor air qualities. There is a lightweight SEBO machine to suit every type of operator whether they be working in public areas or congested rooms. SEBO will be demonstrating live on the stand! See ET series of power brushes – a must for improved efficiency for backpack operators. Plus, the the ultimate cleaning contractor’s machine, low service costs and no downtime. PO Box 252, Blacktown NSW 2148 Phone: 1300 697 326 Email: support@sebo.com.au Web: www.sebo.com.au

Solaris Paper, an Australian operated and managed company, supplies a range of quality tissue and hygiene products throughout the Australasia region to both away from home and retail markets. Our range is synonymous with affordable quality and can be found across the world in a wide range of commercial locations, including building facilities, hotels, offices and public washroom locations. Within growing away from home market, our primary Livi® brand offers an extensive range of hygiene solutions including toilet tissue, facial tissue, paper towel, napkins, wipes, soap, sanitiser, air freshener as well as reliable dispensing systems to complement. Livi’s quality and scope of products has made it an ideal choice for our customers who value flexibility and cost-effectiveness without compromising on quality and hygiene. 8 Basalt Road, Pemulwuy NSW 2145 Phone: 1300 832 883 Email: info@solarispaper.com.au Web: www.livitissue.com.au

Spillz Stand: 6

Spraying Systems Co is celebrating 80 years of global leadership as the world’s largest manufacturer of spray nozzles and spraying systems. We offer expert advice, best quality spray hardware and complete automated systems designed and engineered to suit almost all industry needs. If it’s washing, coating, gas cooling, gas scrubbing, humidifying, dust control or drying – we have the answer. Our sales engineers can assist you to improve your production, save money and improve your efficiency. Our sales engineers are strategically located servicing all states of Australia, New Zealand, New Caledonia and Papua New Guinea. 7 Sara Grove, Tottenham VIC 3012 Phone: 1300 079 998 Email: sales@spray.com Web: www.spray.com.au

Steam Australia are experts in steam cleaning systems. We are a leading supplier of high quality European steam cleaning equipment, established over 15 years ago. We have built a reputation as the go to company in Australia for quality advice and unique cleaning and sanitising solutions that minimise the use of chemicals. Our clients include companies in health and aged care, food service and production, commercial cleaning, auto detailing and hospitality sectors to name a few. We offer our own brand of commercial machines made in Italy and distribute a range of industrial machines through our network of distributors nationally. Unit 208, 27 Mars Rd, Lane Cove NSW 2066 Phone: 1300 79 50 50 or 02 8580 0453 Email: info@steamaustralia.com.au Web: www.steamaustralia.com.au

Suhner Stand: 125

Spillz are dedicated to providing innovative and efficient cleaning solutions for our clients. We aim to prove that cleaning technologies have changed and that an innovative approach to cleaning can both decrease costs and increase the hygiene and overall image of facilities. Spillz and our partners supply Kaivac cleaning systems and SpaceVac high-level cleaning equipment to the Australian cleaning market. Talk to us if you are interested in updating the way you clean. PO Box 63, Peakhurst NSW 2210 Phone: 1800 774 559 Email: office@spillz.com.au Web: www.spillz.com.au

Suhner Australia provides metal finishing solutions. We offer a comprehensive range of metal finishing tools and abrasives, as well as expertise to restore any metal finish. Manufactured in Germany, Suhner’s quality power tools for metal finishing include a battery range, ideal for on site use. Our abrasives include, abrasive belts, and grinding discs and stainless cleaning consumables. We see our range ideally suited to restoring stainless and aluminium components around buildings whether commercial, industrial or domestic. 11/52 Holker Street, Silverwater NSW 2128 Phone: 02 9648 5888 Email: sales.au@suhner.com Web: www.suhner.com.au

Spitwater Australia

Swiftec

Stand: 30

Stand: 202

Spitwater is the only true Australian manufacturer of commercial and industrial high pressure water cleaners. Spitwater high pressure water cleaner range includes electric, petrol and diesel engine powered models in cold as well as hot/cold water versions all manufactured in Australia. Spitwater also distributes a complete range of commercial and industrial vacuum cleaners and scrubbers dryers used in a variety of cleaning applications as well as industrial LPG and diesel heaters. Spitwater products are preferred by the professional commercial cleaning industry. Spitwater has branches in Brisbane, Sydney, Melbourne, Adelaide and Perth with dealers and distributors in all major centres throughout Australia. 130 Gipps Road, Smithfield NSW 2164 Phone: 1800 172 005 Email: info@spitwater.com.au Web: www.spitwater.com.au

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Swiftec is a next generation technology company offering a range of software, mobile and smart device apps and program combinations, designed for the Cleaning, Security and Facilities management industries. Leader in IOT enabled platforms that will allow you to achieve better: • Facilities and Workforce Management • Task Scheduling and tracking with IOT • Quality Control and Compliance • Optimising Communications • Real Time analysis of tasks and overall performance • 360 Degree reporting to track preference and work progress • All workforce related reporting Level 35, One International Towers, 100 Barangaroo Ave, Sydney NSW 2000 Phone: +61 2 8046 6844, 0411 540 999 Email: billy@swiftec.co Web: www.swiftec.com.au

Tennant Australia

White Magic

Stand: 76

Stand: 1

Dedicated to creating a cleaner, safer, healthier world since 1870, Tennant Company is a world-leading manufacturer of indoor and outdoor environmental cleaning solutions and specialty floor coatings. Tennant’s industrial and commercial sweepers, scrubbers, coatings, detergents, carpet-cleaning equipment, vacuums, burnishers and more deliver award-winning cleaning solutions. With a vision to become a global leader in sustainable cleaning innovation that empowers our customers to create a cleaner, safer and healthier world, Tennant creates solutions that are changing the way the world cleans. Tennant products include equipment used to maintain indoor and outdoor surfaces, as well as TennantTrue® financing solutions, equipment parts, service, and maintenance to help ensure superior cleaning performance from your Tennant machines. Uni 11/ 4 Southridge Street, Eastern Creek NSW 2766 Phone: 1800 226 843 Email: Rebecca.wall@tennantco.com Web: au.tennantco.com/apac-en/Pages/default.aspx

White Magic is Australia’s number one seller of microfibre cleaning products. We have a huge range of microfibre sponges and cloths that can clean all hard, smooth surfaces with only water. The Eraser Sponge range has proven over the last 10 years to clean stubborn marks from any smooth, hard surface such as walls and floors with only water. The Eco Cloth range is designed for everyday cleaning of hard surfaces. Colour coded, thirsty and washable at least 500 times, they represent quality at an affordable price. Come by the stand to get a sample and learn more about White Magic cleaning products. 22 Raynham St, Salisbury QLD 4107 Phone: 1300 306 380 Email: info@whitemagic.biz Web: www.whitemagic.biz

Whiteley Corporation Stand: 182

Terracyclic’s unique sanitary waste disposal unit has a totally disposable lid and liner cartridge system, which means, no cleaning, less waste,cost savings and an overall reduction of energy use. No other sanitary waste disposal unit offers so much, our unit has a streamlined design, a unique biodegradable and disposable cartridge system and offers a range of retrofit components to deliver a solution that is perfect for your requirements. The units can be either wall mounted or free standing, white or black, either manual, or add a foot pedal or auto sensor the choice is yours! 13 Petone Avenue Lower Hutt, Wellington, New Zealand Phone: +64 4 589 7595 Email: chris@terracyclic.com Web: www.terracyclic.com

Whiteley Corporation is a leading global innovator of surface disinfectants and detergents in Australia and Internationally. Their comprehensive range of infection control and prevention products suit a wide range of cleaning applications. A long-term commitment to research and innovation has seen Whiteley Corporation recently launch the world’s first dry surface biofilm remover – Surfex®. It’s the result of collaborative research with Western Sydney University and Macquarie University on Dry Surface Biofilms. Biofilms are present in the environment and many pose real risks to the public. To learn more come see us at the ISSA Cleaning and Hygiene Expo. 19-23 Laverick Ave, Tomago NSW 2322 Phone: 1800 833 566 Email: whiteley@whiteley.com.au Web: www.whiteley.com.au

Tork Professional Hygiene

Winc Australia

Stand: 90

Stand: 56

Terracyclic International Stand: 104

Tork is the leading global brand in workplace hygiene. From paper towels in hospital washrooms to napkin dispensers in restaurant dining rooms, Tork delivers a great experience for the user and a convenient experience for the buyer. Asaleo Care markets and distributes Tork products throughout Australia under licence from SCA, and is dedicated to serving your needs in a sustainable way. With Tork, we save you time, money and effort, so you can focus on what matters most to your business. Tork EasyCube is the world’s leading software for data driven cleaning, which means that facility managers and cleaners can use real time information on cleaning needs to dramatically improve efficiency, user satisfaction and staff motivation within the cleaning industry. To learn more join our seminars below at the Tork EasyCube Launch (stand 90). Wednesday 29th August – 11:30-12pm; 2:30-3pm Thursday 30th August – 10:30 -11am; 1:30-2pm 30-32 Westall Road, Springvale VIC Phone: 1800 643 634 Email: customerservice@asaleocare.com Web: www.Tork.com.au

TVH Australia Stand: 82

With over 66,000 stock references & 1,076,000 known references, TVH offers you all parts for your scrubbers and sweepers such as brushes, motors, squeegees, floor pads & many more. We also offer alternative cleaning solutions such as the SmartSweep® floor cleaning machine and Lazy Sweeper® broom, which turn your lift truck into a cleaning machine. Our online platform MyTotalSource gives you complete access to our range 24/7. Our range of parts for major makes, supported by a national branch footprint will ensure quick access to parts you need from one place, making TVH your true one-stop shop. 735 Boundary Road, Richlands QLD 4077 Phone: +61 7 3277 0877 Email: info.au@tvh.com Web: www.tvh.com

At Winc, we exist to inspire people in Australia with new and better ways to work and learn. We’re a company that understands the future of working and learning, while also making a genuine impact on our local communities today. We’re here for all organisations, our cross-sector capabilities mean we can serve every industry, from small businesses to large enterprises, government institutions and education. From office supplies, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to you and yours. Level 8, 163 O’Riordan St, Mascot NSW 2020 Phone: 13 26 44 Email: customerservice@winc.com.au Web: www.winc.com.au

Wirrpanda Supplies & Chemform Stand: 132

Established in 1978, Chemform is an Australian owned cleaning chemical manufacturer who supplies a huge range of Chemform Green super concentrate products. Wirrpanda Supplies is an indigenous cleaning chemical supplier. Owned by majority owner and AFL legend David Wirrpanda, Wirrpanda Supplies’ mission is to invest in a sustainable future for Indigenous communities. 7 Kirke Street, Balcatta WA 6021 Phone: 1300 415 278 Email: admin@chemform.com.au Web: www.chemform.com.au www.wirrpandasupplies.com.au

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DISTRIBUTION

All in the As the last bastion of local manufacturing for many brushware product lines in Australia, family-owned The Geelong Brush Company wants the industry to know there is a still a high quality Australian-made option. Keith Watts reports. “First and foremost we have always been manufacturers and we want to get across to the marketplace that there is still an Australian made option,” says Ross Durran, general manager of The Geelong Brush Company. “The product is top quality, fit for purpose and can do everything that overseas products can do and in many cases much better and at a better price. We employ local people and we invest in their future. We cater for the domestic and commercial market and we are gearing up to make a major push further into the commercial sector.” The Geelong Brush Company was founded in 1936 by Ross’s grandfather Victor Durran and started as a manufacturer for small and specialised industrial markets. Today the range includes heavy duty and extra heavy duty brooms, handles and accessories and buckets for the industrial market. The company also produces a wide range of household products including BBQ grill brushes, indoor and cobweb brooms, outdoor brooms, toilet sets, scrubs and dustpan sets. To complement its local range the company also imports a range of high quality brushware from Asia, including Turkey, China and Sri Lanka. Victor Durran was first employed as Victorian country sales manager by Sabco. He was a natural salesman and around 1936 with financial help from his wife’s dowry he started his own business, The Geelong Brush Company, in rented premises in the centre of Geelong. In 1945 he built his own factory and in 1981 moved to a larger factory in Breakwater. Back in the early days there were a number of small brush makers in the area and Victor Durran saw the wisdom in buying modern machinery and exploring modern manufacturing techniques to make a difference. A philosophy still followed by the company. He passed the business to his two sons, Jim (Ross’s father) and Ken. The business is now owned by Ross Durran and his wife, Ida. They employ around 30 staff in total including production, sales and administration staff. “We are still a small business but we compete fiercely in the marketplace. We are certainly kept busy servicing our customers,” says Ross. Durran has an engineering background and has worked for a small aircraft factory at Essendon airport and also spent four 58 INCLEAN September/October 2018

years at Aerospace Technologies of Australia (now Boeing) at Fishermans Bend. According to the Durran the main challenge in the early days was learning and understanding the technology. “There was no prior knowledge, no local training and we were a bit isolated. We learned how to be self-sufficient. Those early machines came from Germany so we had to be really careful with communication issues on technical matters.” Durran says the company’s basic products such as brooms and dustpan sets are still very popular and timber push brooms are very popular in the commercial sector. “We have a machine that produces a 1.2 metre broom which is the biggest broom made in Australia. We have different strengths of handles, different lengths, heavy duty versions. There is a stack of variations and combinations,” he explains. “We try and add value to the customer with production, style and design. We have a high level of technical competence and if someone comes to us with a specific application for a broom or a brush we can come up with the design for the bristle pattern to suit it. “We have an advantage over others because we have the ability to move with the times quickly. We have the software and the machines to turn an idea into reality in a short time and can make prototypes very quickly. In terms of inventing a new item it often comes down to a customer request or maybe a price gap or a gap in the market.” According to Durran the biggest challenge for the business’ retail division stems from competition. “Australia simply needs more retailers to create more opportunities for businesses like Geelong Brush,” says Durran. “Quite simply, too much is controlled by too few. The commercial side is better as there are many more players that we can sell to.” “Also, freight costs are becoming more expensive all the time. Brushware is a bulky product and shipping across the country economically is becoming a major challenge.” There is also a gravitation towards Chinese suppliers which is a concern for Durran. “The ability for us to manufacture in Australia is reducing so we need to pick our battles carefully. There is also a trend for people to go more for ‘convenience’ products such as mops where you don’t have to get your hands wet.”

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Looking to the future, Geelong Brush is set to make a major push into the commercial sector. “The company has enjoyed steady growth each year,” says Durran. “We are currently negotiating for some major new business which will increase this figure considerably and we are also putting a lot of effort into our commercial business. We are almost at full capacity right now and if we land these new contracts and expand the business I can bring in a new generation of manufacturing capability.” “We want to become a real alternative to other suppliers in the commercial market in our field, Durran adds. “We believe there is not enough competition in this area at the moment. We also have the capability of designing and bringing to market innovative, quality products. “I would like to see The Geelong Brush Company, with its locally made range of brooms and brushware really make in-roads in this area. We are proud of our signature brooms (released to market in 1964) which feature furniture grade, plantation grown timber. They are world’s best and no other range comes close in quality, aesthetics and value. “Long term, I would like to see The Geelong Brush Company continue producing Australia’s brushware for many more generations, staying relevant and continue to punch above our weight.” www.geelongbrush.com.au

DISTRIBUTION

Method

makes the difference INCLEAN’s Lizzie Hunter speaks to Method co-founder India Korner about her company’s mission to improve workplace recycling habits through a new design of rubbish bins. Seven years ago, India and Steven Korner decided to take a risk. Method bin in the office,” explained Korner. “Some workers Leaving their full-time roles in office leasing and mechanical find it hard when the desk bins are taken away, so we introduced engineering respectively, the couple purchased New Zealandwhat we call ‘precyclers’ which replace individual desk bins based bin distributor Total Bins. and provide short term desktop storage. Users simply put their Through their commitment to environmental awareness, the rubbish in the precycler and empty it in the bin at the end of the couple soon discovered a gap in the market they knew they day or on their lunch break.” could fill. In May this year, Method launched its new website which “During our travels we continued to see beautiful office spaces features an online shop for smaller customers who prefer to virtually littered with ugly bins,” explained Method co-founder self-serve. India Korner. “It was quite detracting from what the architects “Our website definitely needed a refresh,” said Korner. “My and designers of the building were clearly trying to create in husband and I started the business together so initially we did these spaces.” everything, including creating the website. But we really needed Inspired to create an attractive and accessible recycling solution the website to be as beautiful as our products, so we spent a lot that people would want to use, India and Steven spent three of time creating instructional videos for the website to make it years researching and analysing office trends, mapping out waste easier for customers to navigate around.” streams in businesses and even helping commercial cleaners on This year the company also released a HD (heavy-duty) night shifts to further understand waste disposal processes. connector for Method’s recycling stations in large facilities and In January 2015, the first Method 60 litre recycling bin, high-flow environments. which sold out in pre-production, was launched to the NZ “We have more products in the pipeline and do see ourselves market. After seven months of continuing to develop products in the operation in NZ, Method made its recycling space,” said Korner. “We’re a piece in the first international sale to software Focusing on the design of the company Atlassian in Australia. recycling bins is what sets Method puzzle that is helping In August 2016, Method introduced apart from its competitors, according its product line to Hong Kong and to Korner. make workplace recycling Singapore and opened its second “People spend hundreds of simpler for businesses.” office in Auckland, NZ. Two years thousands of dollars on creating office later in 2017, Method opened its spaces that are meant to be a pleasant third office in Sydney and forth office in Melbourne. According and healthy place for staff to work, so we feel like products like to the couple, Method’s main target audience are open plan office bins should be well designed to fit into that environment. spaces, including office buildings, universities and airports. In “We want our bins to be displayed throughout the workspace, Australia it currently supplies recycling bins to venues such as not hidden away. If it’s not a good looking or accessible product, Sydney Cricket Ground and Melbourne University, while some companies won’t want to have it around desk areas. its NZ clients include Westpac and Wellington Airport. The “We considered small things in the design process. For start-up has also already made sales to the US and is currently example, we decided not to put any sharp corners on the bins so progressing into the UK market. they are very easy to keep clean and the angles of the lid mean “We currently have an agent selling our products in the UK, you can’t see the contents of the bin from afar. Usually with a and have just employed a full time UK salesperson,” said Korner. bin you can see a bin liner hanging out around the edge like an During the three years since its launch, Method has designed untucked shirt, but the way the bin liners fit into our bins mean and added more products to its line, including desktop recycling its quick for the cleaners to change and the bin liners are hidden accessories. It currently offers 60 litre office recycling bins, from view.” compostable, black and clear bin liners and individual desk bins Everyone recycles at home, but no one really does it at work. called precyclers. We’re a piece in the puzzle that is helping make workplace “The recycling accessories are for companies that are recycling simpler for businesses.” transitioning from all workers having a desk bin to just the one www.methodrecycling.com 60 INCLEAN September/October 2018

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CARPET & RESTORATION

The curate’s egg Recently awarded the RIA Lifetime Achievement Award in Australia, Duncan Bennett* shares his observations on the local restoration industry

A young curate was applying for a job as a vicar’s assistant. The local bishop, in an effort to get to know the young applicant, invited him to breakfast at his home. The bishop, realising that something was not right said, “I am afraid you have got a bad egg Mr Jones”, to which the curate replied, in a desperate attempt not to give offence to his future employer, “Oh, no, my Lord, I assure you that parts of it are excellent!” I have to say the Australian restoration industry today is much like that curate’s egg, good in parts. Like the curate I will try to accentuate the positive although it is not possible to overlook a whiff of something not right. Let’s look at some of the current issues and their impact, both good and bad on the water damage restoration industry.

The shift to building contractors In recent years there has been a concerted shift away from directing work to restoration oriented TPAs and assigning it to general building contractors. This is not of necessity a bad thing in itself. I have long maintained the restoration industry in this country will not command the respect it deserves until it is fully acknowledged as an essential skill set and drawn on by building contractors along with all of the other sub trades such as plumbers, electricians, carpenters and the like and paid appropriate remuneration. From the perspective of a restoration trainer I now find a preponderance of builders taking restoration classes, in particular IICRC water restoration technician. This of course, is a good thing. Has this shift however resulted in an increased respect for the restorers skills? I fear not. Builders still seem to be paying restoration technicians as unskilled or at best semi skilled workers on a pay scale not much different than floor sweepers and this is a travesty. This shift has also given rise to an anomalous situation between builders and restorers. 62 INCLEAN September/October 2018

Some major insurers are assigning restoration work to both individual restoration companies and to building contractors. We now have the situation where panel restorers are paid at a much lower rate than panel builders for exactly the same operations. This is intolerable. I find it gut wrenching to put keen young restoration entrants through courses and know that they are not going to be suitably remunerated under the current system.

Required restoration skills training Again I will use water damage restoration as an example. We have a considerable number of restoration contractors with limited or no training coming and telling us they have been told they need to become certified if they are to continue to receive work from builders. This is of course a good thing. There has long been a slew of unqualified persons doing restoration work. To have pressure put on them to get some level of training is a step forward but it is a great concern of mine that the interest is almost entirely on getting a paper certification rather than in learning to do the job properly, monitoring adequately and understanding and working to industry standards. Much of the feedback I receive is many companies and technicians continue with the same flawed or incomplete processes even after training.

Unrealistic restrictions There has been much discussion about the imposition of equipment caps, whether these be three day or four day caps. Given that jobs of any size will generally come under forward estimates, I have no real problem with equipment caps or anything else that encourages restorers to work effectively and efficiently. These are good things. We remember the bad old days of gouging and over pricing where inefficiency was rewarded and the longer you could keep gear on the job, the more money you made. Those days are gone.

CARPET & RESTORATION

There are other restrictions however level. It is hoped RIA can be a voice that are unrealistic and reveal a for restorers in the years to come “I have long maintained the complete failure on the part of some helping to level out the playing field. restoration industry in this carriers to understand basic principles country will not command of restoration. Where do we go from here? the respect it deserves until We have the situation where a Frankly I don’t know. There are restorer is assigned to say dry out numerous ways you and your it is fully acknowledged as an contents while a builder/restorer is business can go. Highly competent essential skill set and drawn assigned to dry out structure. How can restorers are leaving the industry as on by building contractors.” one not understand that all elements being untenable. Some are re-skilling in a wet environment contribute to the in industries where they can again evaporative load? This makes a total feel pride. mockery of the concept of water class as spelled out in the S500. Companies with excellent KPI’s and closure records are being We also have a one size fits all pricing model being applied forced out of business or to work for demeaning rates because by some carriers and head contractors where a restorer is paid they are not builders. Some are competing in what appears to be on a per square metre basis, regardless of the situation. Again, a race to the bottom as prices spiral downward. Perhaps this is it becomes impossible to apply the S500 guidelines for class of a price we pay for having allowed vendor schedules of rates to water and also degree of contamination. dominate and dictate price. Others are adjusting intelligently by being selective about who RIA involvement in the region they work for and are not afraid to say no to unreasonable rates There have been representative members of RIA in the region and restrictions. Some are acquiring special skills and equipment since the mid-90s. In 2004 interest grew in RIA and the local to establish a unique selling position. membership grew to around 50 members. Unfortunately the A considerable number are going to the front end of the market structure of RIA at that time did not lend itself to serving the local and working directly for the one who has suffered the loss. It needs and that number dwindled leaving only a few die yards to is indeed a good thing that we not accept like sheep what is continue to carry their flag. pressed upon us. It is a good thing for restorers to drive change Happily that has changed in the last couple of years. and grow their individual businesses through innovation. After Membership showing steady growth, RIA conferences being held all if you are in the restoration business then you are in the crisis in the region, establishment of an Australasian Council and most management business. This is a crisis, manage it. especially a considerable interest in advanced designations of CR WLS and CMP. This is all excellent progress. This article was first published in C&R magazine. At this time the importance and value of these advanced *Duncan Bennett is a founding director of Network restoration credentials has not yet really impacted on our market Restorers and the managing director of restoration industry here but we can only believe that with suitable promotion it will. training company, CPK. He is an RIA WLS IICRC senior One of the advantages the building industry has had in moving carpet inspector and an IICRC qualified instructor and is a into the restoration space is it has more than one powerful master water restorer, master fire & smoke restorer and master lobbying organisations with access to our major clients at board textile cleaner.

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Moisture assessment:

What to measure and what it means? Kevin White* examines what indoor environmental professionals (IEPs) should undertake during a moisture survey. The recent RIA conference held in the Sunshine Coast was a terrific venue to talk to restorers and IEPs about water and mould damaged buildings. In particular, the sessions delivered by Chris Schmacher (RDH Building Science Laboratories) and Chin Peng (MAEK Consulting) drove home the complexity of moisture assessment and related building hygrothermal issues. In assessing water and mould damaged buildings moisture assessment ranks along with recording observations as a top priority. Sadly as an experienced IEP I have seen moisture assessment overlooked completely or dismissed as of little value in some assessments I have reviewed. So what should a moisture assessment do? To answer that we need to look at some of the hygrothermal issues Chris and Chin touched on, such as how water moves through building materials and the assemblage of layers and how water moves about as a liquid and/or vapour within the building.

Some of the salient points to consider are: • The type of building materials in the building assemblage that may be water impacted. Water moves through materials at different rates. In the case of timber, the orientation of the grain will have an impact on how and where moisture moves. • Is the building air-tight? In buildings with HVAC control how air-tight the space, gaps and opening around exterior facia and window penetrations can all lead to the introduction of unconditioned air which has significantly different amounts of water in it - present as vapour. • Are thermal barriers present in the building assemblage (layers)? This is often hard to ascertain as they are embedded in the fabric of the building but there are ways to obtain data around this. • Are vapour barriers (similar to thermal barriers) present? Unfortunately there is difficulty in knowing details of how the structure is constructed without undertaking an intrusive investigation. Internal surface finishing can present barriers to water vapour movement and these can sometimes lead to very high levels of material moisture content. Hygrothermal Building Physics is the science behind this and it can be pretty complicated, there are computer simulations and models and there are physical tests that can be conducted on building materials. This article will look at what a competent IEP should normally undertake during a moisture survey. 64 INCLEAN September/October 2018

1. Observational data − Observational data is critical. Details on the building’s construction, where it is located and orientated in the surrounding are essential. Similarly observations about signs of water ingress/egress, leaks, water staining, condensation and odour should be recorded. A photographic record should accompany this information. This information is vital as it will give context to the assessment and to anyone that may need to review the assessment. 2. Moisture levels − Assessment of the moisture levels of materials within the building in both the inferred water impacted areas and in areas outside of this area determine the conditions of moisture equilibrium.

Measuring moisture content Moisture content can be measured in a number of ways: • Penetrative method (using pin probes) – this method measures electrical conductivity and provides a corresponding analogue or digital value. Ideally this value should be expressed as a percentage wood moisture equivalent (%WME). Dry wood is generally around 8 per cent WME depending upon the species, similarly dry wall board e.g. gyprock/paster board when dry is usually less than 8 per cent WME. The WME scale allows for a somewhat universal scale. WME of more than 20 per cent is considered wet regardless of the material. Moisture contents between 15 per cent and 20 per cent WME are often considered damp or to have elevated moisture content. Issues such as inflorescence can be a confounder as the build-up of salts may change the conductivity and therefore the reported moisture value. • Non-penetrative method (pin-less) – this method usually uses a radio signal which penetrates several centimetres into the surface being measured. Some moisture meters have different settings for different materials, there are also specialty meters for conducting pin less measurements for particular materials e.g. concrete. • Drilling – concrete moisture content can also be measured by drilling holes into the concrete, inserting a sleeve into the hole and measuring equilibrium relative humidity (%ERH). Standards such as AS1884 or ASTM F2710 cover this in more detail. This is an intrusive method and centres on suitability of the surface for the installation of overlying flooring materials.

Psychometrics Psychometrics is the measurement of air parameters such as temperature, relative humidity and dew point condensation. It is also very useful to measure other parameters such as absolute humidity, or specific humidity. Relative humidity (RH %) tells you how much water vapour in in the air relative to temperature; it’s a ratio and it’s dependent upon temperature. The warmer the air the more water it can hold.

CARPET & RESTORATION

By itself it’s not that useful when comparing results from various of water in materials. The process of evaporation use large amounts locations; however we do know that some primary colonising of energy compared to the energy required to cool or heat water. moulds can grow on surfaces when the RH is as low as 65 per cent. As such, any moisture present on/in a material will exhibit lower Dew point temperature is the temperature at which water temperature than surrounding material due to evaporation. vapour in the parcel of air being measured will condense; e.g. if Some instrument can measure surface temperature and we cool a surface to the dew temperature water will condense observations can be plotted to temperature profile. Alternatively on that surface. In scenarios where dew point temperature is thermal/infra-red cameras are great ways of detecting subtle close to current temperature the risk of dew point condensation changes in material temperature quickly. is elevated. The likelihood of dew point condensation should be assessed whenever there is potential for a large temperature So what does it all mean? differential across surfaces. Moisture assessment is a critical aspect Absolute humidity is the mass (weight) in assessing water and mould damage. “It is critical for a of water vapour present in a unit volume/ A detailed moisture assessment can parcel of air regardless of temperature and assist in gaining a greater understanding comprehensive survey is expressed as grams per cubic metre of of moisture and thermal pathways in to understand where dry air. It’s different to specific humidity buildings (which are not always apparent which measures the mass of water vapour and can lead to water and mould damage). the moisture is, where in a mass of moist air expressed as grains Understanding what is going on in a it has been and the per pound (GPP) or grams per kilo (GPK). building is often complex; the collection of Absolute humidity and specific humidity moisture/psychometric data offers insights ingress pathway in tell you different things. Absolute humidity into the building physics and can be a order to address the will tell you how much water vapour is valuable guide in determining where more present at a location irrespective of the investigation may be required or where root cause of water temperature; this can be very useful in sampling may or may not be required. and mould damage”. telling you which room has the most The cost of conducting a detailed and amount of water vapour in it. careful moisture assessment can reduce Specific humidity is often referred to as the costs of mould sampling which often humidity ration or GPP/GPK; it is approximately equal to mixing surpasses other assessment/investigation costs. ratio and it is closely associated with psychometric charts. More The other point to consider if you are getting or reviewing an precisely specific humidity is the ratio of the mass of water vapour assessment is if the IEP has provided some analytics around the to the mass of water vapour and dry air, whereas the mixing ratio moisture assessment. Are they putting the pieces of the jigsaw is the ratio of the mass of water vapour to only dry air. puzzle together or simply collecting data because “that’s what is expected”. Collecting data is pointless if it isn’t assessed.

Surface temperature

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Measuring surface temperature is a great way of detecting if water is present on or in surfaces and if thermal barriers are present in an assemblage. Often subtle temperature changes are due to movement

Kevin White is an IEP and mould and water damage technical specialist at Greencap

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www.incleanmag.com.au 65

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Regular training to ensure compliance With each decade seeing approximately 20 dangerous goods transport regulation updates, training is key to staying on top of your compliance obligations, writes Accord’s Catherine Oh*. Accord recently hosted a training day for members to update them on the new edition 7.6 of the Australian Code for the Transport of Dangerous Goods by Road and Rail (ADG Code). And it made me think – how many people are aware that the ADG Code edition 7.6 has been published?1 Companies have an option to comply with it now (as of 1 July 2018), and mandatory compliance begins 1 July 2019. That’s less than a year away. Then it made me think some more. How many people are aware that employees who pack, mark, label and/or consign dangerous goods (DG) must be trained to understand the requirements? The ADG Code is for road and rail transport only. There is a different code for sea transport (IMDG Code) requiring separate, AMSA-accepted training and a separate requirement for air, the IATA certificate. All this training must be regularly updated – usually every two years. During the training day, a colleague suggested to me that a regulatory change takes approximately 10 years to be widely understood. Really? So that could explain why I occasionally see the defunct DG Limited Quantities mark on packages even

“How many people are aware that employees who pack, mark, label and/or consign dangerous goods (DG) must be trained to understand the requirements?” 66 INCLEAN September/October 2018

though it became obsolete three or four years ago. In 10 years there are approximately five ADG Code updates, five IMDG code updates and 10 IATA regulation updates. While some changes do not have significant safety impacts, such as the defunct LQ mark (everyone still remembers what it is), some changes are intended to address important safety issues. For example, new requirements for lithium batteries were introduced in the last edition of the ADG Code (edition 7.5). Noting the number of fires that were caused by lithium batteries during transport, these changes need to be understood and implemented as soon as possible. All of this is just for the transport of dangerous goods. Depending on the type of business and work, there are regulatory and other related codes and guidance updates that must be followed. For example, there were 10 updated Codes of Practice issued under the Model Work Health and Safety regulations in May this year2. So, how do you keep your training up to date? Where there is a regular training requirement, for example every two years for DG transport by sea or air, set a reminder for the next training as soon as the first training is completed. For all other training, it helps to have regular rotating training plan over a set period (one, two or five years) that makes sense for the type of business and the type of work. This will ensure employees are kept up to date, and any new employees receive formal training – just in case that handover did not cover everything! Oh, and don’t forget to keep a record of the training! www.accord.asn.au

*Catherine Oh is regulatory and technical manager of Accord Australasia 1. A copy of ADG 7.6 is available from https://www.ntc.gov.au/ heavy-vehicles/safety/australian-dangerous-goods-code/. 2. All Model Codes of Practice are available from https://www. safeworkaustralia.gov.au/resources_publications/model-codesof-practice.

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Safety solutions Ahead of National Safe Work Month in October, INCLEAN’s Lizzie Hunter spoke to several safety leaders on why the cleaning industry has one of the highest rates of workplace injuries in Australia, and what employers can do to improve the health and safety of their workforce.

cleaning workforce at a higher risk of workplace incident and injury. There are additional wellbeing factors to consider including, working in isolation, night shift hours and exposure to chemicals. “In the last decade, we’ve made great progress towards giving people the equipment they need to work safely. The industry has focused on reducing equipment weights, improving process, Despite the fact that the rate of workplace compensation enhancing ergonomics and reducing chemical use.” claims made by commercial cleaners has halved over the last 10 When considering the number of compensation claims made by years, the cleaning industry still has the second highest rate of cleaners, age is also a contributing factor. According to Workplace workplace injury claims in Australia. Health and Safety Queensland1, commercial cleaners within Statistics from Safe Work Australia show that in recent years, the age group of 35 to 44 years contributed the second highest there have been on average 1805 serious workers compensation proportion to injuries (19.5 per cent) – a distant second behind claims made by commercial cleaners each year in Australia. the age group of 45 to 54 years (34.3 per cent). According to Winc’s safety and industrial category manager, Dr Denis Boulais national risk manager at Broadlex Services Kathryn Groening there are several reasons for the high rate of agrees age is a key factor when examining workplace injuries occur. workplace injuries in the cleaning sector. “Older cleaners who have worked in the industry for a while “More and more companies today are getting serious get their injuries from repetitious tasks like mopping a floor a about taking care of their people. certain way for 30 years (nature and But it doesn’t matter how good conditions injuries). This is as opposed we are, there’s always room to to a one-off task like injuring one’s “Reducing manual improve. Individuals can take more lower back whilst emptying a bin (a responsibility for safety in their frank injury).” handling injuries comes immediate area; companies can be Safe Work Australia statistics down to sound risk more rigorous in their safety programs; show muscular stress while handling and regulatory bodies can support objects, including pushing and pulling management with a focus positive change,” said Groening. objects, accounts for 25 per cent of “In the cleaning industry especially, serious claims made by commercial upon proper warming up there’s a diverse blend of ages, cultures, cleaners, and muscular stress while and training.” skill levels and language capabilities. lifting, carrying or putting down These elements combine to put the objects accounts for 15 per cent. 68 INCLEAN September/October 2018

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“In the cleaning industry especially, there’s a diverse blend of ages, cultures, skill levels and language capabilities. These elements combine to put the cleaning workforce at a higher risk of workplace incident and injury.” Luke Fox, director of online training program Cleaning Safety Card believes one of the reasons for the high rate of workplace injury claims comes down to the fact that cleaning is a part-time job for many employees. “A lot of people clean part-time after working at their full-time job. If they are already quite fatigued and then working another two or three hours a night, that’s where injuries can occur. Not necessarily from what they do as a cleaner, but because of overusing certain muscles.” Another factor Fox believes contributes to the high rate of workplace injuries is a lack of adequate time set aside for ongoing training. “Even if cleaners complete a training induction, they are then left to their own devices for long periods of time and most cleaners, while wanting to do the job as efficiently as possible, tend to rush through their tasks resulting in injuries as well.” The financial cost of poor workplace health and safety is staggering. Safe Work Australia figures show in 2012–13, workrelated injury and illness cost Australia $61.8 billion. This figure includes both direct and indirect costs: workers’ compensation premiums, compensation payments to injured or incapacitated

workers, loss of productivity, current and future earnings, potential output, and the cost of providing social welfare programs for injured or incapacitated workers. “The cost of losing an employee to injury is substantial,” said Groening. “The cost of focusing more on safety is minimal in comparison. The problem is that some people aren’t open to change. They have the mindset of ‘we’ve always done it this way, so why change?’ “But change is good, because if companies do invest in the correct products and equipment, then the risk of injury decreases substantially, which is why we’re seeing the compensation statistic being halved over 10 years.” But it’s also not just physical health and safety employers need to be aware of, but also mental health and wellbeing. In April, facility service provider OCS introduced the KYND Wellness program to its team in New Zealand following a staff survey that showed wellness was an issue concerning many team members. KYND (Know Your Numbers Dashboard) is a personal health and wellbeing platform that provides each employee with a score on what they look like on the inside, looking at factors such as blood pressure and cholesterol, as well as how they think and feel. Based on each employee’s score, the program then provides the employee with tools and techniques to improve their scores.

Key industry risks Hazardous manual tasks including repetitive movements and sustained awkward postures, hazardous substances, and slips, trips and falls have been identified as the top three risks facing the cleaning industry by Safe Work Australia. Other risks include noise, electricity, infectious diseases, fatigue and isolated work including violence and aggression, emergency procedures and first aid. “Consulting your workers – asking whether there are aspects of their tasks, work schedules or workloads which pose risk – examining work practices and reviewing any data on incidents or near misses are just some of the ways risks can be identified,”

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you step onto the field. Cleaners don’t get the opportunity to warm up.” Fox also echoes Groening’s and Boulais’ sentiments: “Safety communication has always been the key and companies need to not only have regular safety talks but make sure whatever is discussed is acted upon as well. “Sometimes it takes a lot for an employee to speak up in a large organisation. But when they do speak up, no matter how trivial it is, it’s important for the company to act on that. “Once upon a time, safety was only really seriously considered for people in industries like mining, but it seems more and more industries are becoming more safety conscious and developing their own safety protocol,” said Fox. “That includes the cleaning industry. The sense of safety in this industry is certainly rising.” a Safe Work Australia spokesperson said. “Once identified, risks can be eliminated or minimised by monitoring job demands, ensuring adequate resources are provided to minimise excessive mental or physical demands and allowing workers to complete work within normal shifts wherever possible. “Employers should also consider environmental conditions, such as avoiding working during extremes of temperature or minimising exposure to these extremes.” Both Fox and Groening agree communication and training is key to managing these risks to continue the downward trend in WHS incidents. “It’s about education, trials and audits, and that will all take time,” said Groening. “Not only does training and education improve workplace health and safety outcomes, it also makes a difference to employees who feel that they are valued through training.” But training needs to be ongoing. As Boulais explains: “Companies need to provide more ongoing training and it needs to be competency-based. Warming up is another aspect. If cleaners had time to warm up before work, then we would probably be seeing less injuries. It’s no different to playing a game of soccer on the weekend. You have to warm up before

Moving forward “Cleaning employers need to break it down to address manual handling where most accidents occur. Reducing manual handling injuries comes down to sound risk management with a focus upon proper warming up and training,” said Boulais. “Up to 65 per cent of accidents happen due to complacency and human error. Cleaners who clean the same way every day have a certain routine so when something out of the ordinary happens, that’s when an accident is more likely to occur. So awareness and training people to always look before they move is pretty important. Because complacency is just human nature.” Groening is confident workplace safety will become more legislated in Australia and remain an ongoing priority. “A safe and healthy cleaning workforce, using the latest ergonomic tools and sustainable chemicals, is inherently more productive. By adopting industry-leading best practice we spend a little more up front to ensure the wellbeing of our people and prevent long-term injury management costs.” 1. R eport: Workers’ compensation claims 2007-2012 page 4 https://www.worksafe.qld.gov.au/__data/assets/pdf_ file/0011/82784/report-commercial-cleaners-industry.pdf

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www.incleanmag.com.au 71

MANAGEMENT

Women in cleaning: Kristie Coade AMC Commercial Cleaning’s new head Kristie Coade tells INCLEAN’s Lizzie Hunter how landing a job as a telemarketer at her father’s company just to pay the bills led her to discovering a passion she never thought she had. No little girl grows up wanting to work in the cleaning industry. Yet, that’s where university student Kristie Coade – who was an aspiring professional actress at the time – found herself soon after leaving high school. “I never considered working at Dad’s business,” explained Coade, who landed a telemarketer role in 2007 at AMC Commercial Cleaning, a company her father Stephen Coade, started in 1988. “But when you’re working as an actor, you don’t know when you’re going to get paid next, so I started working at AMC and never left.” As Coade moved on from her telemarketer role to business development manager for the Victorian branch of AMC, she soon discovered her passion for sales. “It didn’t matter whether it was cleaning or diamonds, I would have sold the product the same way,” she laughed. “And that was a learning curve for me because at the time I was nineteen and didn’t think cleaning was a very glamorous business. But I still loved what I was doing because it was selling.” When an opportunity presented itself at AMC’s Adelaide office – a time Coade now refers to as “her apprenticeship” – Coade packed her bags and moved interstate to head up the office as general manager. “At that point I was ready for a change. I gave myself three years there to achieve a turnover of $3 million, which we reached after only two and a half years. I often refer to my time in Adelaide as my apprenticeship because it was basically doing what I do now on a smaller scale.” Her goal fulfilled, Coade moved back to Melbourne but continued to manage AMC’s SA branch remotely for another year before moving on to become AMC’s chief operating officer. In April this year, Coade was appointed chief executive officer of AMC, taking over from her father Stephen. Coade’s appointment was announced at a three-day conference AMC hosted in Melbourne, as part of its 30-year anniversary celebrations. “It is an honour to be rewarded with such a huge role at such a young age,” said Coade who is 29 years old. “I have worked in the business for more than 10 years, and while this was a natural progression for me, it has still been an overwhelmingly humbling experience. “The fact that Stephen thinks I’m good enough to do it is massive, because he certainly wouldn’t sit there feeling sorry for me. If I wasn’t going to do the job well, I wouldn’t be here.” Coade admits being CEO of a company at such a young age comes with its own set of new challenges and experiences. Being able to communicate effectively with her different teams, appreciate and treat people correctly is a skill Coade says is vital in any industry. “Reading people is also very important. Having the ability to approach different situations to make each party involved understand what needs to happen and why is invaluable when working in a role like CEO where you interact with a number of different people.” 72 INCLEAN September/October 2018

Discussing the future direction of the company under her leadership, Coade said she would like to see AMC move into facility optimisation and utilise more technology to better understand clients. “There are so many different directions this company could take,” said Coade. “Technology changes so rapidly and there are so many opportunities. Having visited the Interclean Amsterdam Expo this year, I’d like to look more into some of the specialised robotic equipment. Coade also has her eye on the US and is hoping to expand AMC’s operation on an international scale within the next five years. “I was recently in Portland, Oregon, which is an area we are looking at for expansion because it has a similar aesthetic to Melbourne or Adelaide,” said Coade. “It has a friendly, small town vibe and I think a location like that is a better way to start into a market that big and then be able to grow once the foundations are cemented.” Under Coade’s leadership, culture will also remain a top priority for AMC. “Staff development is very important to me. I like to make sure people have the opportunity to trial different roles whether it be cleaning or supervising staff so they can develop a rounded understanding of the industry and they can choose what path they want to take from there. “I’m really proud of the whole company and the culture Stephen created. I love working with our people and they like working with us. At the end of the day, you’ve got to love where you work.” www.amcclean.com.au

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MANAGEMENT

The benefits of ATP tests ATP tests provide quick, easy method of ensuring effective sanitation writes Dan LeBlanc*.

ATP (adenosine triphosphate) sanitation monitoring systems have evolved into the current “gold standard” for food and beverage production facilities to monitor their sanitation efforts. Using an ATP system is an easy and quick gauge of a facility’s cleanliness, and is easily customised for the specific equipment, people, product, and processes used in any food production facility. The systems set an objective, recordable, and traceable standard to help avoid the consequences of substandard sanitation efforts. “I spend a great deal of time working with food safety professionals to help them understand what ATP sanitation monitoring systems can do for their operations, and then assisting them to implement the systems into their facilities,” said Robert Artuso of Neogen Corporation. “Properly utilised, sanitation monitoring systems allow for the almost instantaneous detection and measurement of ATP on food contact surfaces, which provides an objective, actionable tool for monitoring a facility’s sanitation efforts. “ATP systems provide immediate feedback on whether a facility’s sanitation efforts have been thorough enough to prevent contamination of its products with residues from previous production runs, or the microorganisms that they may harbor,” Artuso continued. “The consequences of shipping contaminated product are well documented.” ATP is the energy source in all living cells. Since virtually all the food and beverages produced were once living, they contain ATP. Microbiological organisms, like bacteria, yeast and mold, also contain ATP. As a mixture of food, beverage, and microbiological material comes into contact with pipes, tanks, and food and beverage production surfaces, it leaves its ATP on whatever it encounters. In very simple terms, ATP sanitation monitoring systems detect the amount of organic matter that remains on food contact surfaces, in liquids, or on pipes, tanks, etc., after a company has completed its sanitation efforts. The amount of ATP detected, and where this ATP was detected, signals company personnel of possible trouble spots that may need to be resanitised prior to the start of the production cycle. Simply detecting excessive amounts of ATP, however, does little to definitively identify the source of the ATP. ATP sanitation monitoring systems are not designed to differentiate between the various sources of ATP. “The more ATP that is present on the sampling pad when it interacts with the reagents in the sampling device, the more light that is created, and the higher the reading that the system’s luminometer will return. It’s that simple,” Artuso said. “But, to the reagents universally used by such systems, ATP is ATP. Period.”

ATP results do not correlate with microbial counts It is a common misconception that the results received from ATP testing systems in relative light units (RLUs) for surface samples, for example, should in some way correlate with a microbial total plate count result for the same samples. 74 INCLEAN September/October 2018

“Some of those I work with would like these ATP systems to be more specific, but they are not. They are strictly about telling us how well we’ve cleaned,” Artuso said. “You could have an extremely high RLU reading that, in fact, detected the ATP from very few microbes. Inherent in our cleaning process is the need to minimize the risk of microbial growth and cross-contamination. That’s why we clean. “The residual food or beverage itself can be a problem if there is an allergen cross-contamination concern in the facility,” he continued. “But, the bigger concern is usually what could possibly grow in that food or beverage residue between production runs, and subsequently contaminate food products.” The RLU result returned through the use of an ATP system can be any combination of benign food residues and more potentially harmful bacteria. For example, one day the tester may get a very low reading, say 100 RLU, which is composed of 10 RLU from bacteria and 90 RLU from food residue. The next day the tester may get a higher reading of 250 that is composed entirely of food residue. If plate counts were conducted using the samples from the two days, the first would yield a high plate count, and the second, a low plate count. Compounding the issue of correlating plate counts to ATP results is the fact that the amount of ATP in microbiological organisms varies significantly between organisms. For example, yeast cells are much larger than bacterial cells, and can contain as much as 10 times the ATP of the smaller cells. “We generally see those performing ATP sanitation monitoring run a complementary program for total or aerobic plate counts,” Artuso said. “These testing approaches give us a better picture of a production facility’s sanitation level and issues. The specificity of determining what microorganisms may be contaminating the product can provide the information needed to investigate their source. Sanitation is not always the problem. For example, rigorous sanitation cannot undo a raw ingredient that was contaminated with mold when it arrived at the facility from a vendor.” In addition to ATP testing, and traditional microbial plating and allergen testing, other innovative tools are being introduced to test food production facilities. Environmental tests for Listeria are now available that provide results in less than an hour without any enrichment. These rapid results allow for effective and immediate removal of Listeria from the food environment before production begins. New 16S metagenomics testing provides genus-level identification of every bacteria in a facility’s environmental samples. This data can be used for microbial and microbiome mapping, shelf life studies and investigations, and storage mapping and troubleshooting. *Dan LeBlanc is a corporate writer for Neogen Corporation. For more information contact Robert Artuso, international sales manager for Asia/Pacific Rim for Neogen Corporation at bartuso@ neogen.com or Neogen Corporation’s Australian agent, Cell Biosciences on (03) 9416 7177 or info@cellbiosciences.com.au

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MARKETING

Tork shines spotlight on industry ‘shortfall’ A number of tissue companies have recently been investigated by authorities for ‘shortfalls’ in the supply of their toilet paper. In Australia, all businesses are required to be accurate in their measurements of the quantities of the products they manufacture, pack and/or sell. Whether the product is imported or not, the onus is on the packer and seller to ensure it is correct. A ‘shortfall’ is a term used throughout the packaging sections of the trade measurement legislation. It refers to the extent to which production or output falls short of expectation. Anything below 100 per cent correct is considered a shortfall. The tissue companies in question were reported to authorities for significant shortfalls in their Jumbo toilet paper supply. Customers have been under-supplied as much as 30 per cent per roll or 150 metres per roll. This calculates out to a substantial cost to customers when you consider the value of the Jumbo toilet paper market is approximately $85,000,000. Businesses who are caught short supplying or selling products with a shortfall can be fined and may be required to compensate customers. Questions need to be asked whether this is accidental, the result of poor quality control or if some businesses are knowingly and intentionally under-supplying their product. According to Tork Professional Hygiene, quality control and measurement is a critical part of the manufacturing process. Ian Shepherd, quality control manager at Tork explained: “Quality control is important to us. It’s why we have purchased new measuring equipment, to ensure we are supplying what we claim we are. If in doubt, we recommend that customers check the products they buy. As a quick reference, we have posted a number of different methods of measurement on our website. Some methods are easier and less timeconsuming than others.” Shepherd is greatly concerned the issue is so common and has offered to measure Jumbo toilet rolls of any brand sent to him by concerned customers. At a time when price is driving many decisions in business, it’s important to consider whether you are actually getting what you’re paying for. www.tork.com.au 76 INCLEAN September/October 2018

MARKETING

R&J Batteries partners with Lester Electrical R&J Batteries has partnered with Lester Electrical to distribute industrial battery chargers for floor machines across Australia and New Zealand. The official product launch will be at the ISSA Cleaning & Hygiene Expo in Sydney. R&J Batteries industrial sales manager Mark Ray said R&J Batteries is proud to be appointed the importer and distributors for Lester Electrical and look forward to a long successful partnership. “The Australian and NZ cleaning industry now has access to some of the best quality battery chargers available for scrubbers and sweepers,” said Ray. “This includes the latest model Summit series 650W and 1050W 24-volt, 36-volt and 48-volt battery chargers with Bluetooth function and many other features.” www.rjbatt.com.au

Mould Squad wins Australian Achiever Award Mould Squad has won the 2018 Australian Achiever Award for Australia’s Building Repair, Restoration and Carpentry Services category. Now in its 21st year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies’ own clients. The award focuses on seven criteria, namely: time related service, addressing client needs, care and attention, value, attitude, communication and overall perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80 per cent overall is regarded as exceptional and reflects outstanding customer service. Mould Squad achieved a 98.94 per cent overall score for customer service and relations, topping all other Australia building repair, restoration and carpentry services businesses. Mould Squad managing director Ivi Sims said: “We service a unique market and look at properties that have long term issues, and difficult cases that have not been resolved in the past. Customer service, our client’s needs and the health of the dwelling is of top importance to us.” www.mouldsquad.com.au

MARKETING

ARA Property Services managing director Elly Krommidas, artist Gabriel Stengle and ARA Indigenous Services managing director Michael O’Loughlin

ARA launches collaborative mural Ionic Systems adds demountable system to line A safe, demountable window cleaning system has arrived in the shape of Ionic Systems’ latest product offering. The Portage is a demountable low-profile tank system that can be fitted to a vehicle in a matter of minutes. It is available in 400, 600 and 800 litre capacities and runs from 12v delivery pumps to support multiple operators. “Finally, a demountable tank system that allows operators to use their van for multiple tasks from week to week,” said Ionic Systems’ Gordon Cornish. “Unlike other designs of flatbed tanks, the underside of the Portage tank has been carefully designed to ensure that the full capacity of the tank is used.” The Portage is available in different configurations, from a simple delivery unit, designed for quick pure water filling, with an easily removable lid, to be filled from a standalone static system, to a deionised resin system for soft water areas. It is also available as a high performance fully automatic reverse osmosis system for harder water use areas. “Window cleaner safety has always been our highest priority, and for that reason the clamping arrangement as on our other FMVSS-208 tested designs, can be found on this system too,” added Cornish.

ARA Indigenous Services, in partnership with Australia Post and Cushman & Wakefield, unveiled a community mural at the Adelaide Mail Centre during NAIDOC week. The mural, depicting the journey of ARA Indigenous Services’ managing director Michael O’Loughlin, from local Adelaide boy to AFL footballer and then to successful Indigenous business owner, was unveiled in front of a crowd of more than 50 people. The mural, developed by local artist Gabriel Stengle, is now fixed to the front of the Adelaide Mail Centre. O’Loughlin said he hopes the mural inspires the local community. “We believe that murals become landmarks in the community and have the ability to define the cultural identity of communities,” he said. “We hope this mural can act as a visual inspiration and give the youth in the community a positive message that if you can dream it you can do it and to express their identity, form a sense of ownership, pride, and an investment in the community. “As a business, we are proud to be able to work with our partners, Australia Post and Cushman & Wakefield on these types of collaborations. They allow us all to learn and grow together and are a real step towards awareness and reconciliation.” After the unveiling, more than 50 clients and partners from Australia Post, Cushman & Wakefield and other partners were treated to a cultural awareness session. indigenous.aragroup.com.au

www.ionicsystems.com.au

Desso commends SEBO upright vacuum Carrying out a proper maintenance program has a positive effect on the aesthetics and performance of carpet flooring. However, defining and executing the most effective cleaning method is not the only aspect of a proper maintenance program. Another important preventive measure is selecting the right products, in colour, pattern and structure for all parts of your building according to carpet supplier Desso Commercial Carpets. With more than 75 years of carpet maintenance experience, Desso recommends the SEBO twin motor upright vacuum to care for its carpet products. “The best commercial vacuums are equipped with rotating brushes which help dislodge soil from carpet fibres during daily vacuuming,” stated a spokesperson from Desso. “At least 85 per cent of all soil is typically dry, and the most effective way to deal with destructive dirt particles is through daily vacuuming with a product like the SEBO 370 comfort or SEBO dart 2.” www.sebo.com.au 78 INCLEAN September/October 2018

MARKETING

Aussie Pumps introduces change out program

BAR Group P/L Supplying Pressure Cleaners, Pumps & Generators to the cleaning industry since 2005

Aussie Pumps has introduced a change out program in response to the Australian pressure cleaner safety standard (AS/NZS4233) which divides high pressure cleaning equipment into A and B classifications. A class machines are classified as those with a pressure flow combined capability of 5600 bar litres. B class machines are classified as those with a rating of 6325 bar litres. “Power equipment dealers selling and servicing this kind of equipment should care because this will affect their business,” says Aussie Pumps product manager Mal Patel. Australia Pump’s solution for operators of high pressure equipment that is on the border Aussie Pumps’ Mal Patel between A and B class machines is to change the pump equipment effectively turning B class machines into A class machines. The company is now trading B class pumps and gearboxes in to replace them with the company’s Bertolini pump in the A class category. Aussie Pumps is also producing A class machines for applications where B class machines would have been used in the past, and will soon be producing a 500 bar (7,000 psi) 10 lpm machine that can be classified under the Standards as an A class unit. www.aussiepumps.com.au

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Portable LSL scheme for cleaners in Queensland QLeave provides a portable long service leave scheme for workers in Queensland’s contract cleaning industry. The scheme rewards workers for their service to the industry by ensuring they receive the same benefits enjoyed by workers in other industries, even if they change employers or work interstate.There are currently similar schemes operating in NSW and the ACT. Industry employers in Queensland are required to lodge details to QLeave about their workers’ service each quarter by completing an employer return. This service is recorded against each worker’s membership. Once the worker has reached 10 years of service, they’re entitled to 8.67 weeks of long service leave paid by QLeave. A long service leave statement, listing periods of employment and wages earned, is issued to all registered workers once a year. The statement allows them to see how close they are to reaching an entitlement, and to identify if there are any gaps in their work history. QLeave membership is free for workers. Employers pay a levy each quarter based on the ordinary wages of their workers, as reported on their Employer Return. The current levy rate is 0.75 per cent. The levy collected from employers is invested and the accumulated funds then pay workers’ long service leave claims. www.qleave.qld.gov.au

80 INCLEAN September/October 2018

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MARKETING

Abco Products awarded Platinum GreenTag certification Abco Products has been awarded the first personal products Platinum Global GreenTag Certification for its range of Enviroplus Bioactive Toilet Tissue. Abco’s Enviroplus national BDM Lee Gage said the certification highlights Abco’s commitment to making a difference in the commercial cleaning industry by investing in innovative cleaning solutions. “This is a great achievement for our environmentally friendly range of cleaning solution, Enviroplus. Straight after our GECA [accreditation], we have now a Platinum Global GreenTag certification. This highlights our commitment in making a difference to the commercial cleaning industry by investing in innovative and greener cleaning solution using the goodness of positive bacteria to fight bad ones,” Gage said. Global GreenTag is a third party, multi-criteria, consensus based and externally verified Type 1 ecolabelling program which is one of the largest product sustainability certification systems both in Australia and globally. Global GreenTag is ACCC approved and the only certification recognised or relevant to all key materials credits in all rating tools in Australia, New Zealand and beyond. David Baggs, CEO and GreenTag Program director said GreenTag is a trusted and familiar source for consumers and professionals alike. “Consumers and professionals alike are looking for reliable, trusted information to assist their decisionmaking. GreenTag is that trusted and familiar source,” Baggs said. As building service contractors and facilities managers are being asked more and more about their corporate social responsibility Abco says it has made is a critical part of its growth strategy to cater for conscious businesses. The company has put in place a range of environmental activities that will ensure its products and organisation as a whole is always thinking and living up to their new standards. Abco’s national marketing manager Deena Syed said Abco has recently defined its new CSR policy which puts in perspective the various corporate social responsibility programs and activities in place for its various brands.

New manager at Abco Products’ Victorian branch Abco business development manager Brad Sharpe is relocating from Abco’s Perth office to its fast-growing Victorian branch. “The opportunity to be involved in such a diverse market here in Victoria was too good to pass up,” said Sharpe. “I look forward to being able to build-up our support network here and forge many win-win partnerships with our core clients in the BSC sector. It’s an exciting time to be in the cleaning industry with such an innovative and focused company like Abco.” As Abco continues to grow nationally the company has invested heavily in national logistical reach, leading global innovations, a national service network for equipment and is helping empower cleaners through its training programs. www.abcopro.com.au

82 INCLEAN September/October 2018

“The Enviroplus products have been developed to meet GECA and GreenTag certification to guarantee a green rating. Furthermore Abco is donating 1c for every paper product carton sold under our own brands of Puregiene and Enviroplus to GreenFleet ‘Plant A Forest’ program.” The Enviroplus Bioactive one of the most sustainable toilet paper options on the market due to the positive microorganism impregnated in the Bioactive Toilet Tissue, the organic matter and paper breaks down faster in pipes and sceptic systems. A Platinum GreenTag gives you the confidence to trust Enviroplus Bioactive’s green product claims as a leading trusted global ecolabel. “In this era of conscious capitalism it seem Abco has taken the lead in the CSR front when it comes to providing sustainable cleaning solutions to the BSC and Facility management sector across Australia.” www.abcopro.com.au

MARKETING

Conquest on the move in Queensland Conquest’s Brisbane facility has relocated to a new location in Tingalpa amid ambitious growth plans for the company in Queensland. Conquest managing director Michael Mathews said the move to a larger facility coincides with Conquest’s ambitious growth plans for Queensland. Queensland key account manager Tony Millar opened the doors to the Brisbane facility on Thursday 19 July 2018. “This is a great location and facility to better service our customers, and the team is excited to invite customers to the facility to illustrate the latest innovations in the floor cleaning industry,” said Millar. According to Conquest, the additions of customer relations and onboarding specialist, Anthony Mann and service

technician, David Nicholson, together with an increased inventory and work flow saw Conquest Queensland outgrow its previous location obtained 12 months prior, making the larger warehouse and office space an essential requirement. The new facility features a fully equipped product showroom, training centre, dedicated demonstration area and allocated space for maintaining larger volumes of machinery, accessories and a local inventory of spare parts. A larger workshop along with the increased inventory of spare parts supports a reduction in machine downtime and quicker turnaround times for the repair of Conquest floor sweepers and scrubbing machines. This space also enables Conquest to provide comprehensive onsite training for machine operators. www.conquestequipment.com.au

Clientskey gears for international expansion Clientskey has its sights set on international expansion, with the Australian online management platform preparing to launch in Asia, the US and Canada by the end of the year. “Technology is evolving how business operations are handled,” said Clientskey co-founder Prakash Somarathne. “The cleaning industry needs to be equipped with technology and evolve with the standards. Unavailability or lack of information is the most common problem in the cleaning industry,” Somarathne said. Clientskey provides HR management, client management and operations management through a single platform. The software allows users to manage assets, work orders, incidents and cleaning audits. Integrated with beacon technology, the application also enables users to track employee’s locations and timings. Clientskey also features a KPI feature which gives users access to trends and patterns of their business. Somarathne co-created Clientskey having previously worked as a cleaner and in cleaning management for more than a decade. “After being involved with cleaning industry for more than a decade I realised the industry was struggling with problems like inefficient worker management, client interaction and audit management. In this industry clients, cleaning staff and 84 INCLEAN September/October 2018

supervisors are the most important elements and Clientskey brings them on the same platform for an optimum outcome. “This whole idea helped us in starting a research on how to develop such a system by our own. First, we started our pilot project [with a commercial cleaning company] and after obtaining sufficient experience, we invested in R&D and were awarded the 2017 INCLEAN Innovation Award,” Somarathne said. “The company was named Clientskey as it is client centric and we believe every business should be focused on clients and their requirements in order to be sustainable. Introducing latest technology to any industry is problematic. “For example, ATMs were not particularly popular in initial days. However the industry is wide open for new emerging technology and is not hesitant in experiencing the change with Clientskey as we have received an enormous positive response from cleaning companies which already are utilising the benefits of Clientskey. “We plan on including several new features as the industry requires it, and we are ready to expand in US, Europe, Asia and Canada by the end of this year as well as integrate with different platforms including rostering, finance and OHS.” www.clientskey.com

The Collection

MARKETING

ADDS brings meth remover Down Under Internationally recognised as a premium environmentally friendly meth remediation product, Apple environmental meth remover is now available in Australia. Distributed by Australian Drug Decontamination Specialists (ADDS), who have been trained and certified by Apple Environmental (USA), the Apple environmental meth remover is made from a powerful methamphetamine decontamination formula that is non-toxic, non-corrosive, bleach-free and phenol-free. The powerful and highly effective solution leaves no toxic filmy residue or alcohol after smell. “Methamphetamine does not simply disappear over time and while there appears to be a multitude of suggested meth cleaning methods available including household cleaners, bleaches, hydrogen peroxide or surface demolition, not all of these are effective or safe,” said the marketer. “Some methods cause unnecessary property damage and produce further hazardous and toxic bi-products that then need to be correctly disposed of.” Apple environmental meth remover breaks down the bio-film on the property surfaces and penetrates to the subsurface by altering the PH level. The product aids the process by bringing the contaminants to the surface and bonding the contaminants and dirt to a surfactant to allow for easy removal of contaminated particles. It reacts with the methamphetamine molecule attacking the nitrogen component and breaking it apart into its basic elements of nitrogen, hydrogen and carbon which are all elements found in our natural environment. No toxins are left behind only water, some salt, and a little soap from the surfactant. With the rapidly increasing demand for meth remediation services in Australia and the calls to further legislate compliance within the industry and property markets, ADDS is looking to appoint master distributors for New South Wales and Victoria. www.drugdecon.com 86 INCLEAN September/October 2018

MARKETING

Clearlink introduces ‘smart’ toilet cleaning system The daily maintenance and servicing of toilets is a challenging aspect of any cleaning contract. The current environment faced by cleaning companies is one of having to service toilets at regular intervals regardless of their usage. This reactive service lacks accountability, does not measure outcomes, is an inefficient deployment of resources and most importantly, results in poor customer perception on cleanliness. To overcome this problem, Clearlink has uncovered a tool to improve the management of amenities. Working collaboratively with a developer, cleaning companies and property owners, Clearlink has successfully put into operation “The Smart Toilet System” in shopping centres and commercial buildings. With the aid of people counters, the system attains the actual number of people entering toilets and using the facilities, sending alerts when pre-set usage threshold is reached. The system also captures odour levels through smell sensors which can detect substances such as ammonia, trimethylamine, methyl mercaptan and hydrogen sulphide correspondingly sending an alert when pre-set odour threshold are reached. Also equipped with a user feedback system, patrons can provide feedback on dirty toilets sending alerts to staff when toilets need urgent attention. The system is cloud based, giving stakeholder’s clear performance visibility via real time reporting. Clearlink managing director Fred Itaoui said the system is already showing great results. “The system is showing great results, with cleaning companies improving their cleaning productivity up to 50 per cent, eliminating manpower wastage, improving cleanliness and the presentation of amenities, as well as improving customer perception,” said Itaoui. “Supervisors are monitoring restrooms in real time, improving response times as well as prioritising duties.” The smart toilet system is also helping facility managers and property owners achieve an average 20 per cent reduction of maintenance cost based on data obtained from fixtures usage, allowing them to develop a more precise planned preventive maintenance program.

Decon Systems offers mould remediation training Decon Systems has launched a series of one-day mould remediation training courses, to be held across the country including Melbourne, Sydney, Adelaide and Brisbane. Mould is a danger to homes, businesses and occupants. Mould spores inhaled in large quantities can cause allergenic reactions, breathing difficulties, skin irritations and on occasion more severe symptoms. Certain mould species can also cause structural damage to building materials if left unattended for longer periods of time. To remediate mould certain precautions are necessary to ensure the safety of workers and building occupants. Mould needs a source of moisture to grow therefore the underlying issue should always be addressed first before remediation takes place. Mould can become visible on indoor surfaces such as walls or ceilings, but many of the issues start within the wall or ceiling cavities. The one-day mould remediation course, taught by a qualified microbiologist covers topics such as assessing and inspecting the issue within a building, conducting testing, containing contaminants, appropriate personal protective equipment, fixing, drying and more. “When conducting mould remediation, it is important to have a plan in place to ease any issues that may arise. Developments within the industry moves rapidly, technicians in the field need to be taught how to complete each job to the highest standard,” said Alicia McPharlin, B.App.Sc, development advisor, Decon Systems. “At Decon Systems that is exactly our intention. We want to teach technicians the best practices to complete a job from start to finish knowing they used the best practices.” Decon Systems also offers training in methamphetamine residue sampling, decontamination as well as methamphetamine awareness seminars suitable for property managers, real estate agencies or property owners who may need to deal with this issue. For a full list of dates see below: Location Brisbane

www.clearlinkservices.com.au

Meth Meth Residue Decontamination Sampling Course Course

Mould Remediation Course

6th August

7th August

4th September

18th September

23rd November

1st November

28th August

2nd November

23rd October Sydney

22nd October

1st October Melbourne

10th August

2nd October

24th September

9th August

30th August

25th September

20th September

3rd October

21st September 26th October Adelaide

25th October Perth Cairns

26th July

27th July

27th September

5th September

29th October

19th November

Mackay Sunshine Coast

28th September 30th October

21st November 17th September

IICRC Continuing Education Credits are available with all courses www.deconsystems.com.au www.incleanmag.com.au 87

MARKETING

Spraying Systems moves to Melbourne Spraying Systems is set to move to a new facility in Truganina, Melbourne in September. Spraying Systems general manager Igor Zlateski said the move comes at an exciting time for the Spraying Systems Australia team as it continue to grow locally to accommodate increased demand. “The move which is currently scheduled for the middle of September, presents unique opportunities both for our team

and for our customers, with a brand-new laboratory facility allowing local testing and development of systems,” Zlatesk said. “This increases our capabilities to better service our customers while demonstrating the impressive technology we have to offer.” Spraying Systems Australia will also be running educational seminars and workshops at the new facility. www.spray.com.au

Pall Mall offers free branding service AIV provides solutions for all applications Australian Industrial Vacuum (AIV) specialises in high performance wet and dry industrial vacuums and is an Australia wide distributor of Dashclean and Delfin industrial vacuums. With a wide range of models available, AIV also supplies ATEX certified, air powered, brushless, single-phase, three-phase, longopac safe bagging systems, ducted systems, diesel/petrol powered, separators and forklift portable industrial vacuums. AIV works closely with its suppliers in Italy, Asia and Canada to keep up to date with research and development. The company also stocks accessories for all applications both in standard and stainless steel. Colour coded tools are also available for those environments where cross contamination is a safety requirement. “Whether your facility requires the collection of oil, metal shavings, fine dust, bulky material, or liquids, we have the suitable machine for your needs,” a company spokesperson said. “Our goal is to provide state of the art, safe and user-friendly extraction solutions. We look forward to providing Australia with quality equipment to meet health and safety standards.” www.industrialvac.com.au 88 INCLEAN September/October 2018

The importance of keeping your brand top of mind within your customer’s periphery cannot be overestimated. The active visual repetition of your company’s branding reinforces your connection with the product they’re ordering and its ongoing benefits such a product provides them – this stands true even if you don’t literally manufacture the product itself. For several years now, Pall Mall has been providing free self-promotion branding for its customers on selected items in its product range. This is proving to be popular and continues to grow in momentum at a rapid pace. Now, as a planned expansion to this service, Pall Mall is providing a free label branding service to all of its floor pad clients – in the printing industry this process is called variable data printing or on-demand printing. Branding consists of printing a distributor’s (or their customer’s) branding and contact details onto Pall Mall’s Glomesh standard floor pad box labels. Pall Mall has invested in new high-end full colour labelling hardware and software, plus a new easy-read label design enabling savvy distributors to take advantage of this free on-demand printing offer for pad labels. The only thing a distributor has to do is provide a high quality printable logo, and accurate address details. Pall Mall’s self-promotion branding will be at the ISSA Cleaning & Hygiene Expo. Visit Stand 64 to discuss selfpromotion needs with Pall Mall. www.pallmall.com.au

Your super is in expert hands

With over 2.2 million members, AustralianSuper is Australia’s largest industry super fund. It’s also the most trusted, having been voted Australia’s Most Trusted Superannuation Brand for the sixth year running*. This means you can be confident your super is in the expert hands of an award-winning fund. Find out more australiansuper.com/compare

* Readers Digest Most Trusted Brand – Superannuation 2013–2018. Before you decide if AustralianSuper is right for you, read the Product Disclosure Document available at australiansuper.com or by calling 1300 300 273. Awards should be considered among other factors when making a financial decision. AustralianSuper Pty Ltd ABN 94 006457987, AFSL 233788, the Trustee of AustralianSuper ABN 65 714394 898.

MARKETING

Don’t miss Cleantech at ISSA Expo Cleaning manufacturer Cleantech will be showing off its latest range of cleaning and hygiene products at this year’s ISSA Cleaning & Hygiene Expo in Sydney. “There is so much to show and tell,” said Cleantech managing director John Spiers. “We have been in the cleaning industry since 1969 and have since seen some great changes in the industry. “Cleantech has always heavily involved itself with the evolution of the industry, while at the same time quietly going about its business. Our stand will feature many of the new and exciting products in the industry, including the Step 100 escalator cleaner, the Columbus cleaning machine, the Makinex 4000 self-contained pressure cleaner with chewing gum lance and more! “Over the years we have searched high and low to bring the latest cleaning technology to Australia, along with developing our own products. Microfibre, diamond flood pads and cleaning with good bacteria and enzymes instead of chemicals have all been part of the Cleantech journey.” Cleantech will be exhibiting at Stand 168 at the ISSA Cleaning & Hygiene Expo.

To discuss advertising, call INCLEAN’S national sales manager Samantha Ewart on 02 8586 6106 or email sewart@intermedia.com.au To discuss editorial, talk to INCLEAN’s editor Claire Hibbit on 02 8586 6140 or email chibbit@intermedia.com.au

Cleanstar on social media Cleanstar has a focus on social media and is happy to promote its nationwide distributor network, new product announcements or any other interesting or funny items on its Facebook and Instagram profile pages. www.cleanstar.com.au

www.clearchoiceproducts.com

Kärcher develops digital portal for fleet management Kärcher is developing a digital product portfolio in which all aspects of a cleaning machine work together. Called ‘Connected Cleaning’, the digital system works by the installation of the telematics control unit (TCU) which is in many new Kärcher models being produced. The system records specific machine data and transmits it to the cloud-based Kärcher data management system. This Connected Cleaning system aims to integrate both Kärcher Fleet and Kärcher Manage which are both individual systems in themselves. A few of the benefits to someone using Kärcher Fleet include being able to monitor machine status, receiving messages if work is begun late, enforcing theft protection with geofencing and optimisation of fleet costs and quality. Some advantages of Kärcher Manage include analysis and reporting of cleaning times, electronic data recording and efficient quality control with the Kärcher Manage app. “Kärcher is broadening its horizons even further to produce a simple yet sophisticated digital portal for entire fleet management,” said the company. “Promising to be yet another innovation that makes cleaning easier, the future possibilities really are endless for what can be achieved in this digital space.” www.karcher.com.au 90 INCLEAN September/October 2018

MARKETING

Conquest Equipment launces latest floor cleaning solution On Thursday 5 July 2018 Melbourne-based Conquest Equipment held a grand unveiling of the Magna Plus ride-on floor scrubber from Fimap, Italy at its head office in Tullamarine. Demonstrations of the Magna Plus were held throughout the day and the event was attended by 70 guests from a number of large industrial groups and BSC’s from around the country. Conquest Equipment managing director Michael Mathews said the company was proud to launch the latest in floor scrubbing innovation in Australia. “We are proud to launch the latest in floor scrubbing innovation in Australia and are grateful for the attendance of special international guest Marco Albi, head of technical service, Fimap, Italy who provided on-hand technical advice plus information regarding the Magna’s specifications and operations.” Marco Albi said Fimap said the Magna Plus is the first to be launched under Fimap’s strategy to renew its industrial range. “We are focusing on a global market and are selling the product worldwide to many different segments. We decided to renew our industrial range and this is the first machine we have produced in this range,” Albi said. In response to customer demand and feedback from around the world the Magna Plus has highly innovative technology providing enhanced functions and programs, improving ease of use as well as optimising cleaning times, lowering cleaning costs and reducing water and energy consumption. Some of its major features include Full colour display featuring on board operator video tutorials; reverse camera displays; collision protection that sounds an audible warning and LED under-body lighting. “Safety and comfort and many other ideas came from our extremely important partnership with all of our dealers, including Conquest,” said Albi. “They are not just dealers’ ideas but feedback from their customers. Our common goal is to have clean floors and happy customers. That is why we have a very strong and continuous relationship with our dealers. “Nowadays people want products that are, as much as possible, easy to use, smart and not demanding. The demand is worldwide and not just in cleaning. That is why we will keep innovating all the time.”

Joel Pederick, Conquest’s Victorian business development manager said: “We had a gap in the market for this type of machine. We needed a big ride-on floor scrubber. With the technology in this machine being right up to date we can zone it in to different areas. Other features such as cruise control and electronic stopping means we can offer full solutions to our clients.” Jade Hamilton, Conquest’s national marketing manager said: “Conquest Equipment has a strong desire to demonstrate innovation and bring that to the Australian market. Through global partnerships we are able to seek out that innovation as it is happening globally. “We feel that the Magna Plus is a great extension to the Fimap range and we are very excited to introduce this product to Australia. We will be holding Innovation Expo’s across the country in Brisbane and Sydney and look forward to launching the machine at ISSA in August. Conquest will continue to strive to be a leader in innovation in the local market.” www.conquestequipment.com.au

Written By Keith Watts

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PRODUCTS

Exceptional carpet cleaning and drying performance

Industrial vacuums for hazardous environments ATEX certified industrial vacuums for Zones 1, 2, 21 and 22 are designed for use in areas that are at risk of explosion. The ATEX directive certifies the necessary requirements, turbines and other components, allowing the vacuums to operate safely where gas, mist and potentially explosive dust is present in the atmosphere. Each model is designed to comply with higher standards, enduring safety, quality and reliability. Together with antistatic stainless steel tools & accessories, security and reliability is guaranteed. Australian Industrial Vacuum 03 8597 3376 www.industrialvac.com.au

The X Ride 28 carpet extractor is the only true ride on carpet extractor available in Australia. With a wide 71 cm cleaning path, a large water capacity of 102 litres, plus up to five hours of operating time, cleaners spend more time cleaning carpets and less time emptying and charging. Used around the country in many large carpeted area applications in healthcare, airports, casinos, convention centres, the Minuteman X Ride 28 stands alone with the ease and standard it cleans and dries the carpet. Hako Australia 1800 257 221 www.hakoaustralia.com.au

GECA approved antibacterial detergent Kuranda is Agar’s first commercial grade disinfectant and detergent to be licenced to Good Environmental Choice Australia (GECA). Specially formulated to be gentler on the environment and cleaners, Kuranda is also a powerful antibacterial agent that can help stop the spread of germs. Boosted with a detergent, it breaks down and removes soil along with the source of bad smells. Use as a spray and wipe or in a bucket together with a mop or cloth, Kuranda also contains a pleasant sweet floral fragrance to refresh the air. Agar 1800 301 302 www.agar.com.au

Versatile battery powered floor machine The Orbot LiFe is a versatile lithium-ion battery powered, dual action orbital floor machine for perfect scrubbing of grout lines, tiles, carpet to restore it back to a like new. The Orbot LiFe, increase productivity with only 90 minutes of charge time. Because of the advanced engineered Hybrid feature of both on and off -board charging, the Orbot LiFe can continue cleaning when the battery is low by simply plugging the power cord into a wall socket. Designed with the safest and latest innovation in lithium-ion battery technology, it guarantees a longer lasting battery life of up to 3500 cycles. Abco Products 1800 177 399 www.abcopro.com.au

sales@polivac.com.au www.polivac.com.au

Explore the Australian designed and built polivac range

WWW.POLIVAC.COM.AU

TWO SPEED SUCTION POLISHER/SCRUBBER

CARPET EXTRACTORS

ULTRA HIGH SPEED BURNISHERS

COMMERCIAL VACUUMS

GAS SHARK LOW PROFILE SCRUBBER

Australia’s leading manufacturer of commercial cleaning equipment and major exporter of advanced cleaning technologies worldwide.

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PRODUCTS

Hygienic and convenient wet wipes

Bathroom cleaner with oceanic fragrance Blue Lazer is a commercial strength disinfectant that rapidly removes soap scum, lime scale, rust and build ups of uric acid. It has a new oceanic fragrance inspired by mountain air and ocean spray. Suitable for use on toilets, urinals, showers, floors, ceramic tiles, wash basins, bench tops, taps and hard surfaces. For best results, allow to penetrate surfaces for at least three minutes. True Blue Chemicals 1800 635 746 www.truebluechemicals.com.au

Designed for on-the-spot and single use cleaning, Halo wipes takes the Halo formula and transforms it into a hygienic, convenient wet wipe. With no need for spray bottles or cloths, Halo wipes are perfect for busy environments such as retail stores, cafes, hotels, shopping centres, offices and vehicles. Halo wipes wipe away dirt, dust and grime, leaving a clean, streak free surface and are ideal for use on glass, mirrors, bench tops, display cabinets, stainless-steel, vehicles, TVs and more. Oates 1300 669 686 www.oateslaboratories.com

High-quality vacuum power heads Made in Germany, SEBO power heads have excellent lint and hair removal and are built to withstand heavy use on all types of carpet and other soft floor surfaces. The power heads feature warning systems that assure consistently effective brush agitation and provide automatic shut off, if an obstruction jams the brush roller, which protects the belts and motors from damage. These high-quality power heads can be added to any back pack vacuum to greatly enhance its cleaning performance. SEBO Australia 02 9678 9577 www.sebo.com.au Visit t SEBO a at 4 18 d n Sta A the ISS Expo!

Powerful and efficient scrubber The Conquest Magna Plus scrubbing machine boasts an easy to use full colour touch screen with incredible on-board technology including tutorials, preprogramed zone cleaning and systems to optimise water and solution usage. Safety is paramount with reverse camera, collision control and descent control for safe negotiation of inclines. When reversing, the collision protection sounds an audible alarm to alert the operator if they are too close to an object. The automatic park brake is engaged as soon as the accelerator is released, even allowing the power scrubber to be parked on slopes and ramps. Conquest Equipment Technologies 1800 826 789 www.conquestequipment.com.au

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PRODUCTS

Patented bagless cyclonic technology

Compact ride on sweeper Tennant’s 6200 compact batterypowered ride-on sweeper quietly captures light dust and debris in a single pass. Its auto adjust sweeping system adapts hopper loading action to maintain peak sweeping performance throughout life of the brush and the temperature sensor monitors the hopper for dangerously high temperatures and shuts down the vacuum to avoid damage. The dual side brushes increase operator productivity and the vacuum wand extends cleaning reach into tight spaces. Tennant Australia 1800 226 843 au.tennantco.com

The Escape bagless backpack vacuum is a powerful hybrid cleaning machine. Operators can easily switch between mains power and battery power and also charge the vacuum battery and work at the same time. The vacuum is lightweight, has a comfortable harness assembly and an easy to empty 2.5 litre dust container. The vacuum also has a two stage filtration and comes with a washable HEPA filter and fabric pre-motor filter. Cleanstar 03 9460 5655 www.cleanstar.com.au

Compact and handy scrubbing machine With an area coverage of up to 2,900 square metres per hour, the Scrubmaster B45 is ideal for the thorough scrubbing and vacuuming of small and medium-sized areas. The flexibility of its deployment ensures that it can provide the perfect solutions for specific site needs. Operators can select between two tank sizes, four brush heads with various working widths, plate or cylindrical brush technology and different battery systems and additional equipment. Hako Australia 1800 257 221 www.hakoaustralia.com.au

NEW

COMPACT, CONSISTENT, CONVENIENT. Explore Kärcher’s B 200 R Bp ride-on floor scrubber, perfect for cleaning floors of 2500-7500m2. www.karcher.com.au 1800 675 714

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PRODUCTS

Tube polisher restores handrail finish The Suhner ATC7 tube polisher restores and polishes stainless and aluminium handrails quickly and easily. Portable, powerful and compact, it allows the operator to reach hard to get to places and is easy to manoeuvre on tight elbows. The Suhner ATC7 is ideal for tubes up to 45 mm in length and has a wraparound capacity of at least 180º. Ideal for use on stainless, aluminium, brass and other alloys. Suhner Australia 02 9648 5888 www.suhner.com.au

B 200 R Bp DOSE The B 200 R Bp DOSE ride-on floor scrubber comes with Kärcher’s demand orientated supply of detergent (DOSE) system for efficiency and has optional fleet management for full online fleet control. Boasting a 200 litre tank and 1100 cm disc brush ensuring high productivity and performance, the B 200 is compact and easy to drive, in addition to being clearly arranged and easy to manually configure. Kärcher Australia 1800 675 714 www.karcher.com.au

Robust, portable unit The QuattRO from Ionic System, is a robust on-demand system design for use in a multitude of cleaning applications, including window cleaning, solar panel and hard surface exterior cleaning. The compact portable unit is a four stage reverse osmosis water filtration system that will allow multiple operators to carry out ground works of up to 24 metres, and also operate in an abseiling, rope access environment for window and façade cleaning. Ionic Systems Australia 1300 884 566 www.ionicsystems.com.au

QUALITY WASHROOM PAPER DISPENSERS Durolla Products NZ Ltd

FOR YOUR REQUIREMENTS CONTACT:

dispensers@durolla.com or visit www.durolla.com

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PRODUCTS

No-touch cleaning system

Heavy duty connector Method’s heavy duty (HD) connector is engineered to seamlessly lock workplace recycling stations into place. The connector is designed for Method bins in large facilities and high-flow environments. The HD connectors come in two and three bin station sizes, as well as an expansion kit size. Simply attach the connector to lock Method’s bins back-to-back or in line. It can also be used to mount the bins to a wall. The strong clamp system means cleaners no longer have to realign or move bins after servicing them, saving time and money. Method Recycling 0477 630 220 www.methodrecycling.com

Wet and dry floor pad The Glomesh SWD-Pad is a premium floor stripping product that is used for preparing many floor surfaces for finish applications including wooden floors, vinyl tiles, ceramic tiles and concrete. It can remove one, two and three coats of soiled or worn floor finish with regular speed machines, auto-scrubbers or oscillators. The pads can be used both wet or dry depending on the application requirement. Pall Mall 02 9584 8644 www.pallmall.com.au

Designed for total soil removal, the Kaivac no-touch cleaning system combines an indoor pressure washer with chemical injection and wet vacuum technologies into a single spaceefficient platform. The operator simply sprays the cleaning solution on fixtures and floors, then blast away soils with a highpressure water spray. The operator then vacuums the floor dry to completely remove soils and bacteria. The result is a clean area without ever touching a contaminated surface. Spillz 1800 774 559 www.spillz.com.au

Celebrating 40 years!

Design Excellence Made in Germany

SEBO XP2 Automatic

Upright Vacuum Cleaner

**** 40th Anniversary Edition

SEBO - Phone: +61 (0)2 9678 9577

www.sebo.com.au | info@sebo.com.au

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PRODUCTS

Efficient mopping solution

Robotic floor sweeper The fybots Sweep XL is an autonomous floor sweeper with GPS navigation system suitable for any industry. It is particularly effective in carparks and warehouse environments. This robotic sweeper has an average productivity rate of 1200sqm per hour with self-garbage dumping and autonomous recharging docking station, providing floor sweeping around the clock. Safety and performance are a key feature of this robot - equipped with 26 ultrasound sensors, 10 contact sensors and an onboard camera as well as Wi-Fi, GPRS and Bluetooth connectivity for real time management. Clearlink 1300 003 286 www.clearlinkservices.com.au

Designed to reduce a cleaner’s fatigue and repetitive strain in floor cleaning scenarios, the erGO! uses a unique “S” shaped telescopic handle that truly revolutionizes the mopping motion. Featuring a unique built-in trigger mechanism for easy dispensing of cleaning or waxing liquids while the mop is in motion – makes for a very efficient process. Available in two standard configurations with options available for each. Pall Mall 02 9584 8644 www.pallmall.com.au

Specially formulated floor stripper Demolish is a new generation floor stripper that is specially formulated to rip through the most stubborn of floor polishes. Demolish is low odour which makes it easy to work with, while its ultra-concentrated formula provides premium economy. Demolish blasts through the toughest sealer in one go. Simply wash away cleanly with water. Agar 1800 301 302 www.agar.com.au

R&J Batteries are now the Australian and New Zealand distributors of:

LESTER INDUSTRIAL BATTERY CHARGERS SUMMIT SERIES II 650W and 1050W

/ R & J Batteries PTY LTD

/ www.rjbatt.com.au / 1300 769 282

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PRODUCTS

Solvent-free foam hand cleaner

Advanced water conversion system The PathoSans system converts softened tap water and salt into electrochemically activated (ECA) solutions. The PathoSans ECA solutions are ideal for use in a wide range of cleaning operations and facilities. Fats and proteins are converted to soap and are washed away without residue. The non-toxic commercial cleaning solutions are deadly to microbes, while remaining safe to use for cleaners. PathoSans solutions are highly effective at removing pathogens and other biofilms. Spraying Systems Australia 1300 079 998 www.spray.com.au

Higher.

Safer.

Solopol GFX is a powerful foam hand cleaner that contains natural scrubbing agents to remove heavy industrial solings such as oils, grease, carbon black and other lubricants from hands. The fastacting, solvent free formula is GECA certified and provides an instant lather for fast cleaning. Solopol hand cleaner provides a highly pleasant skin feeling and leaves no residues on skin or sinks. RapidClean 02 4721 1993 www.rapidclean.com.au

Battery operated ride on floor sweeper The SureSweep STR1300 offers unbeatable sweeping performance. It has a stable, modular construction with fully-hydraulic drive motors and a large 380 litre dirt collector. The two side brushes support the work of the roller brushes by sweeping debris from edges and corners of the roller brushes, which subsequently take it in. Ideal for large areas including exhibition halls, industrial areas, stadiums, underground parking with an average coverage of up to 125,000 square metres per hour. Abco Products 1800 177 399 www.abcopro.com.au

Faster.

Easily restore handrails with Suhner Suhner provides a full range of metal ﬁnishing solutions for stainless and other alloys. Using our expertise, we can advise how to recover the ﬁnish on handrails and other metal surfaces. Cleaning and restoring metals is quick and easy with our effective tool and consumable solutions.

Spillz

Phone: (02) 9648 5888 Web: www.suhner.com.au

Innovative Hygiene

spillz.com.au | 1800 774 559 | office@spillz.com.au

98 INCLEAN September/October 2018

Visit us at Booth 25 at the ISSA Cleaning & Hygiene Expo

THE FUTURE OF CLEANING HAS ARRIVED.

Industry specific solution

Reliable cleaning processes

Transparent fleets under control

With Kärcher’s new Connected Cleaning, you can easily manage your entire fleet of machines online. The system establishes complete digitisation of your machines data on a cloud-based storage system meaning you can manage your fleet and cleaning process more efficiently! Contact us for more information. 1800 675 714 www.karcher.com.au

Increased machine utilisation

Location tracking