INCLEAN NZ - August 2022 by INCLEAN powered by ISSA

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August 2022

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EDITOR’S LETTER

INCLEAN NZ is published by The Intermedia Group Pty Ltd on behalf of ISSA – The Worldwide Cleaning Industry Association. 41 Bridge Road, Glebe NSW 2037 Australia PUBLISHER: Simon Cooper MANAGING EDITOR: Claire Hibbit E: chibbit@incleanmag.com.au P: +61 2 8586 6140 ADVERTISING MANAGER: Samantha Ewart E: sewart@incleanmag.com.au P: +61 2 8586 6106 PRODUCTION MANAGER: Jacqui Cooper PRODUCTION ASSISTANT: Natasha Jara GRAPHIC DESIGNER: Sanja Spuzanic NEW ZEALAND SUBSCRIPTION RATE: 12 months (4 issues) – NZD $44.00 (inc GST) To subscribe call +61 1800 651 422 E: subscriptions@intermedia.com.au

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DISCLAIMER: This publication is published by The Intermedia Group Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by New Zealand and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2022 - The Intermedia Group Ltd

Editor’s letter

fter a number of postponements, CleanNZ Expo, the only dedicated trade event for New Zealand’s cleaning and hygiene industry, is taking place on Tuesday, October 25 and Wednesday, October 26 at the Ellerslie Event Centre. Hosted in partnership with the BSCNZ and Interpoint Events, the event will be a chance for exhibitors and attendees to celebrate the industry’s crucial role during the past two years of the pandemic. Exhibitors will also showcase their latest products, services, and innovations at a time when many businesses are battling labour shortages and seeking innovative technologies and processes that can boost productivity. Read more about what’s on at CleanNZ Expo, including the BCSNZ’s Evovle Industry Conference, from page 28. Also in this issue, we take a look at the next generation of autonomous machines. As artificial intelligence enables technology advances, autonomous machine manufacturers and distributors have been advocating the advantages of their robots for cleaning and hygiene-related work. Read how organisations are embracing automation on page 36. This edition also tackles a necessary evil faced by cleaning operators – tender writing. Great tender writing can be the difference between success and failure for cleaning companies and building services contractors – yet too few business owners devote much time to the skill. In addition to tackling the typical writing, regulatory and pricing issues with tender submissions, cleaning and hygiene companies must now be up to speed with modern demands around environmental, social, and governance (ESG) policies. Read our tips for successful tender writing, including how to integrate sustainability into the writing process, on page 44. Also in this issue, we discuss the latest carpet care trends and technologies, look at how to set up your cleaning program for success, and examine the pros and cons of cleaning companies working with a few large clients for higher fees versus a larger number of smaller clients at lower fees. As the cleaning industry’s only dedicated trade magazine, we are focused on keeping the industry connected and informed. If you have a story idea for the team, please get in touch at info@incleanmag.co.nz We wish everyone a successful trade show and look forward to seeing you there! Happy reading,

Claire Hibbit Managing Editor

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What’s on 2022

ISSA Pavilion China Clean Expo 25-27 August 2022

ISSA Pavilion China Clean Expo will be hosted in Shanghai. www.chinacleanexpo.com/event/issa

ISSA Cleaning & Hygiene Expo 14-15 September 2022

Australia’s premier event for the cleaning industry will be held at ICC Sydney. www.issacleaninghygieneexpo.com

ISSA Show North America 10-13 October 2022

The ISSA Show North America will take place in Chicago. www.issashow.com

MOST CLICKED www.incleanmag.co.nz

Wed 15 - Thu 16 September 2021

Clean NZ

Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand

25-26 October 2022

Clean NZ is New Zealand’s only dedicated trade event for the cleaning industry. www.cleannzexpo.co.nz

Interclean China

23-24 November 2022

The international trade show will be staged in Hangzhou. https://www.intercleanshow.com/china/

2023 ISSA Pulire – The Smart Show 9-11 May 2023

The largest professional cleaning and sanitisation industry trade show in Italy. www.issapulire.com/en/

Bunzl acquires NZ healthcare business

Bunzl acquires businesses in New Zealand and Germany.

Essity acquires Modibodi

Hygiene and health company Essity buys Australian company Modibodi for $140 million.

ISS joins research project to develop robotic cleaning solutions

The purpose of the three-year research project is to develop robot solutions within facility management and cleaning.

WHO releases first global report on infection prevention and control Effective IPC programmes can reduce healthcare infections by 70 per cent, study finds.

Global plastic waste set to almost triple by 2060, says OECD New report calls for radical action to curb plastic waste.

ISSA launches Sustainability Council

Worldwide cleaning industry association announces formation of Sustainability Council.

CMS Berlin

19-22 September 2023

The international conference and trade show will be in Berlin. www.cms-berlin.de

ON THE COVER 2024 Interclean Amsterdam 14- 17 May 2024

The world’s leading trade show for cleaning and hygiene professionals. www.intercleanshow.com/amsterdam/ 4 INCLEAN NEW ZEALAND August 2022

Exclusive products, timesaving machinery, training solutions, and local servicing offers: the NXP Innovation Day 2022 Expo showcased all kinds of exciting new opportunities for New Zealand’s cleaning industry.

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ISSUE #3

IN THIS ISSUE 58

Regulars

03 Editor’s letter 12 Industry news 16 Cover story 64 Opinion 66 Products

40 26 Guiding your facility’s approach to infection prevention How to establish a roadmap for safer environmental cleaning 29 CleanNZ Expo A sneak peek at what’s on at this year’s CleanNZ Expo 40 Rethinking automation The role of robotics post-pandemic 44 Getting the green light for tenders Integrating sustainability into the tender writing process 48 Carpet care How innovation is changing traditional carpet cleaning methods 52 Why management systems matter How to use, support, and measure a business’ management systems 54 Destroying, bleaching, and preventing mould Expert tips for eliminating and preventing mould 56 Conducting a supplier audit The importance of conducting a supplier audit 60 Set up your cleaning program for success A solid foundation yields desired results 62 What’s your ideal client size? The pros and cons of working with large clients versus small clients 6 INCLEAN NEW ZEALAND August 2022

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loors are often the first thing that your customers and visitors notice when entering your facility. Floors that are stained, scratched and covered in dirt and debris send the wrong message and may even discourage guests from spending time and money. There are several common floor care mistakes that can impact the look and lifespan of floors. Facility managers should understand these and how to solve them to ensure guests are always greeted with clean and safe floors.

A FIX FOR EVERY FLOOR CARE FAIL

Understanding frequent floor care mistakes can help organisations avoid them entirely or take corrective action if they’ve occurred in the past. Consider the following errors and solutions to keep floors looking their best:

Neglecting daily floor maintenance

Floors need attention every day, not just when they appear visibly dirty. Plus, spending time each day to address floors can save time and money in the long run by prolonging their life. Regular vacuuming helps remove dirt, dust and contaminants like sand and salt. Vacuuming also helps prepare floors for tasks like daily floor cleaning. Today, floor care pads constructed with billions of microscopic diamonds can simultaneously clean and polish floors with just water, making floor care faster and 8 INCLEAN NEW ZEALAND August 2022

easier. These pads can also revitalise the look of floors that have been neglected, as they remove scratches and bring shine back to dull surfaces.

Not cleaning spills immediately

Spills from beverages, greasy food and even paint can turn into permanent stains if left on floors for too long. Employees should quickly address spills and do visual inspections for spots on a daily basis. Keep a variety of microfibre cloths and mops, carpet spotters and floor cleaners in your supply room to address these often-unavoidable spills and keep them from impacting floor fibres and finishes.

Using too much or too little chemical

Using the right amount of chemical is crucial for a number of reasons. For example, using too much chemical is wasteful and can result in sticky residues or a hazy appearance. Using too little chemical will likely require employees to clean floors again, which drives up labour costs. To remove guesswork from floor care, consider chemical-free options like Twister diamond pads or use a floor care machine that accommodates pre-portioned pouches of chemical and doses solution according to the speed of the machine to avoid overwetting floors. Many of Diversey’s TASKI floorcare machine range come complete with intelliFlow,

delivering the perfect dose of chemical for the speed of the machine, thus avoiding wet patches or over/under dosing chemical.

Using the wrong product

There’s a reason that floor care products are specially formulated for wood, carpet or tile. Using a product on the wrong type of substrate can result in visible damage such as etching and wear on the finish. Know your environment and make sure to use products that are compatible with your floors. Then, follow the manufacturer’s instructions on how to apply the product.

Failing to train employees

Organisations can avoid many of the above issues if employees are trained in proper floor care. Make training part of the onboarding process for new employees and provide refresher training for seasoned employees so that they understand cleanliness standards and expectations, as well as how to operate equipment and use tools and chemicals correctly. When employees are confident in how to perform floor care, they are more likely to complete the necessary tasks. your

Ignoring the investment required

It’s important to assess if you are truly willing to invest in the amount of maintenance that is required to achieve the level of appearance you desire. There are different programs available today and the right partner can help you determine the one that best fits your needs and budget. With the right products, machines, pads and procedures, you can align your reality with your expectations. Clean floors lay the groundwork for a successful business. To avoid customer complaints, floors should always be free of contaminants like dirt, dust and debris, scratches and unsightly stains. By addressing the above lapses in floor safety and applying best practices, organisations can maintain cleanliness and protect their flooring investment. Diversey offers a variety of machines, tools and chemicals to help you build a floor care program that fits your needs. Diversey’s facility management solutions save time and increase profits while creating greater value for your customers.

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n high-traffic retail settings, keeping floors well-maintained is key for upholding cleanliness, minimising abrasions and reducing slip-and-fall hazards. However, certain maintenance methods like stripping and refinishing can be costly and time-consuming. Retailers that are installing ‘low-maintenance’ floors still need to understand how to preserve the look, safety and lifespan of floors. Thankfully, new floor care options can have a positive impact on appearance, the bottom line and sustainability.

THE TREND TO LOWERMAINTENANCE FLOORS

Although every retail store’s floor maintenance plan varies depending upon the desired 10 INCLEAN NEW ZEALAND August 2022

appearance and the amount of daily foot traffic, facilities typically utilise daily cleaning, regular burnishing, scrub and recoat processes, and stripping and refinishing to care for floors. Stripping and refinishing should occur once or twice a year, or even every few months for busy stores. This requires removing old layers of finish and then adding four to eight new coats. Although necessary, stripping and refinishing requires stores to block off areas to allow for work to be completed and floors to dry. The chemicals used are powerful and can produce unpleasant odours that bother customers. Additionally, refinishing is an expensive investment that requires lots of finish and labour. To reduce costs and time spent on floor care, many retailers are transitioning to lowermaintenance substrates like concrete, terrazzo,

marble and stone. However, it’s important for facility managers to understand that these floors still require regular attention. Some opt for ultradurable coatings that require minimal upkeep. Unfortunately, if floors become scratched with these coatings, the abrasions cannot be removed.

THE POWER OF DIAMONDS

When floors are glossy, they project an image of cleanliness while those that are dull give off a dirtier appearance. Since a facility’s floors can serve as a lasting first impression for guests and help build brand loyalty, it’s important that they always look their best. Stores once had to utilise both mechanical and chemical components in their floor care routines, first polishing floors with a floor care machine, then applying a chemical protector for stain, slip and abrasion resistance, and then finishing with a cleaner maintainer to add gloss. However, there are now floor pads available that use billions of microscopic diamonds to simultaneously clean and polish floors. These pads are used with conventional floor care machines and don’t require the use of chemicals – water combined with these powerful pads will

remove dirt and build-up from floors as well as unsightly abrasions. The result, beautiful natural looking floors that are safer for guests and employees. In addition to introducing a more sustainable approach to floor care, pads like Twister diamond pads from Diversey can reduce the need for periodic floor maintenance because daily polishing is being conducted. Twister pads deliver productivity and cost savings by reducing the need for more extensive floor maintenance and restoration. Their lifespan is also three times that of a traditional floor cleaning pad.

AN EASIER APPROACH TO FLOOR CARE

Twister Diamond Pads are the answer to minimise business disruption, avoid costly stripping and refinishing and ensure an immediate return on investment! Diversey can help you build a floor care program that fits your needs. Diversey’s facility management solutions save time and increase profits while creating greater value for your customers.

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INDUSTRY NEWS

Ezitracker debunks misconceptions around monitoring remote workforce Digital transformation was pushed to the forefront over the past two years like never before and resulted in an increased demand for time and attendance technologies for remote workers. Cloud-based technologies benefit employers of remote workforces in evidential ways to streamline processes and increase productivity. Often this comes at a perceived price in terms of employee engagement and a feeling of mistrust. From experience and feedback concerning time and attendance monitoring, it’s evident that FM and cleaning staff tend to look at it as management implementing a ‘big brother’ solution and managers are unsure how to overcome this perceived barrier. The real benefits to both employees’ and managers’ monitoring start to emerge when we focus on the positives that this tech brings. Once employees can see that data tracking is improving the accuracy of their wages, and an understanding of their 12 INCLEAN NEW ZEALAND August 2022

contribution to the success of the company a cultural shift starts. When supervisors realise that this accurate data enables them to better manage their employees, that shift starts to escalate. It does track people’s activity and it does highlight the less productive or unreliable employees, but it also highlights the good reliable employees, those who turn up each day, who consistently clock in and out when and where they are supposed to. Ezitracker has been a provider of an online real-time and attendance system for FM and cleaning managers providing reliable information on their employees’ productivity and enabling them to quickly spot any issues – good or bad, and act upon them. This visibility is vital to implementing an effective performance-related incentive scheme to motivate employees while meeting the contractual obligation to secure contracts.

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INDUSTRY NEWS

Essity survey finds employees want green offices Employees have high expectations for green office spaces and expect more eco-friendly practices from their employers, according to new research released by global hygiene and health company, Essity. The company conducted a survey of 2000 US-based employees who have returned to the office at least part-time and found that the vast majority of employees (75 per cent) say they want a more environmentally friendly office. The research also found that those surveyed have become markedly ‘greener’ than before the COVID-19 pandemic began. Just over half of employees working from an office (51 per cent) say they became more eco-conscious while working from home during lockdown periods. Another 46 per cent say they feel more aware of how ‘green’ their workplace is then when they worked in the prepandemic office. In fact, more than half (58 per cent) feel their office is ‘shamefully eco-unfriendly’, with one-third (34 per cent) believing the introduction of eco-friendly practices within their workplace is usually an afterthought. Don Lewis, president of Essity’s professional hygiene business, said working from home during the pandemic increased employees’ attention on what it takes to create environmentally friendly workplaces and employers should take note – especially those looking to retain and attract talent. “Our research shows that as many as four in 10 employees prioritise companies based on their sustainability reputation and actions when looking for a new job. Increasing eco-friendly priorities in the workplace and empowering employees can create a greener office while helping drive employee engagement,” Lewis, said.

The survey found that a majority of employees working in the office (71 per cent) feel it is essentially the employees themselves who are leading the charge to make sustainable changes in the workplace rather than management. More than half of employees (51 per cent) believe their employers need to better communicate the ways they intend to address sustainability in the workplace .On top of that, 56 per cent think their employees could be doing more to turn their office into an ‘eco-friendly’ place. When asked who should be responsible, reactions were mixed. Roughly a third of survey respondents pointed to employers (32 per cent), and nearly as many (28 per cent) pointed to employees or a 50/50 shared responsibility between both employers and employees (27 per cent), representing an opportunity for companies to get their employees involved.

Careerforce transitions into Te Pūkenga on 1 September 2022

A key milestone in the implementation of the Reform of Vocational Education (RoVE) has been achieved with the Tertiary Education Commission (TEC) Board formally approving Careerforce’s transition plan. Careerforce will transition its arranging training function, learners, and employees to Te Pūkenga on 1 September 2022, joining other Industry Training organisations (ITOs) as a separate business division within Te Pūkenga’s Work Based Learning subsidiary. All current Careerforce staff, programmes, systems and processes will also transition across to Te Pūkenga. Jane Wenman, Careerforce CEO, said the approval of the organisation’s transition plan into Te Pūkenga represents the culmination of significant work, since the reform was first announced back in February 2019, and since the formation of Te Pūkenga in April 2020. This TEC decision provides greater certainty for our employers, learners and staff, and our focus now shifts to ensuring as seamless a transition as possible into Te Pūkenga on 1 September.”

14 INCLEAN NEW ZEALAND August 2022

INDUSTRY NEWS

RapidClean launches ECNZ certified product range RapidClean New Zealand has launched a new ECNZ certified chemical range, GREEN. Geoff Hughes, RapidClean New Zealand manager, said the new range allows consumers to clean various surfaces with ease and gives them the peace of mind that they are supporting environmental change for the better. “We are very proud to have achieved this approval and to have been involved in the rigorous process that is required to achieve this very high standard of certification. This endorsement comes from the only body registered in New Zealand to give this type of approval, Environmental Choice New Zealand (ECNZ).” The range includes cleaning solutions for washrooms, floors and surfaces, glass, kitchen degreasing, and multipurpose. The range will be featured on the RapidClean New Zealand website from August and will be available from all 13 RapidClean member stores across New Zealand. According to the company, the new GREEN range is a costeffective solution for eco-preferred consumers, with its packaging made up 75 per cent recycled plastic. Bottles are made from Post-Consumer Recycled Plastic (PCR), which is derived from clear plastic milk bottles that have been collected in large bales from recycle depots around New Zealand.

The flattened bottles are put through a chipper at the plastic recycler which also removes labels and washes the plastic. The whole process is completed in New Zealand reducing the need to transport imported plastic over thousands of kilometres. It also requires less packaging which is a key contributor to waste in the cleaning industry.

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COVER STORY

NXP Wows Crowds with Cleaning Innovations Exclusive products, timesaving machinery, training solutions and local servicing offers: the NXP Innovation Day 2022 expo in Auckland last month showcased all kinds of exciting new opportunities for New Zealand’s cleaning industry. Innovation is the lifeblood of New Zealand’s cleaning industry, so when the NXP Innovation Day 2022 expo was announced for July 8th in Highbrook, Auckland, it caught the attention of New Zealand BSC and Facilities professionals. A showcase of timesaving products Promising a showcase of timesaving products, exclusive access to major international brands, and the chance to chat with manufacturer representatives, this free industry expo also gave New Zealand cleaning specialists the opportunity to access training, local servicing, and other crucial industry support. When the big day arrived, a diverse group of industry professionals joined cleaning experts and manufacturer representatives at the Waipuna Conference Suites, Highbrook. With a wide variety of stands and demonstration areas filling out the space, innovative solutions to solve the pain points of today’s cleaning industry were on display everywhere.

EXCLUSIVES Exclusive Innovations From timesaving machinery to locally manufactured cleaning chemicals, NXP’s exclusive products reduce costs. Discover more at nxp.nz/cleaning

The NXP Innovation Day 2022 presented the chance to access cleaning products, machines, and hardware which is only available in New Zealand via NXP, and to see many of these solutions in action. Driving productivity for your workforce Willmop’s upright scrubber dryer, the Willmop 50 will drive productivity for your workforce offering essential time back on everyday scrubbing tasks. This light and compact scrubber is extremely mobile and operable with just one hand. 2Care offers commercial-grade, locally manufactured product ranges for New Zealand cleaners, focused on food service environments (FS), Environmental Choice New Zealand (ECNZ) certified solutions (Care4), and general-purpose use (C-TEC).

Machinery, chemicals, & support: get it all with NXP.

16 INCLEAN NEW ZEALAND August 2022

DuroKleen products, manufactured in New Zealand by 2Care and exclusively available here through NXP, have proven their worth in one of the most hygiene critical environments: aviation. This advanced water-based technology is SMI qualified for use in Boeing and Airbus airline services.

COVER STORY

Organic Initiative (Oi) was one of the homegrown success stories on display at NXP Innovation Day 2022; a New Zealand company creating organic, eco-friendly, period and bladder care products. Oi and NXP have prototyped an all-new dispenser for Oi’s 100% certified organic tampons, designed to help businesses enhance workplace wellbeing.

Tersano presents eco-friendly innovations.

Greenspeed innovative microfibre products, like their Re-belle cloths, are 100% recyclable and 100% recycled, reducing waste and carbon emissions. Their cloths, also provide first-rate cleaning performance without the use of cleaning chemicals.

NXP Innovation Day highlights - product demonstrations.

MAJOR INTERNATIONAL BRANDS Attendees also had the opportunity to speak with manufacturer representatives from top international cleaning brands, and to see their products at work. Saving time and reducing the cost to clean Tennant commercial cleaning machines were a highly visible element of NXP Innovation Day 2022, with a number of machinery demonstrations taking place over the course of the afternoon. Thanks to longstanding industry experience, the team at Tennant proactively pioneers solutions which save time and reduce the cost to clean. Tersano technology seems almost miraculous at first: transforming tap water into cleaning solution. This brand fit perfectly for an innovation-focused expo - with just cold water and electricity, Tersano’s SAO™ (Stabilized Aqueous Ozone™) Dispenser creates a residue-free cleaner and sanitiser, produced on-site and designed to replace all-purpose chemical cleaners. With so many cleaning specialists in attendance and some of the world’s biggest BSC brands making an appearance, NXP Innovation Day 2022 was a unique opportunity for New Zealand’s cleaning businesses to access revolutionary products, and to discover the comprehensive support available locally.

Tennant: 150 years providing long lasting, hassle-free equipment which stands the test of time.

TRAINING, SERVICING & SUPPORT

NXP Innovation Day 2022 showcased NXP’s extensive industry support. Local servicing, machinery training, product information, and resources: access it all at nxp.nz/cleaning

www.incleanmag.co.nz 17

INDUSTRY NEWS

ISS joins research project to develop robotic cleaning solutions Mobile robots removing dirty dishes and empty bottles from canteen tables may become a normal sight in companies and public institutions in the near future. Through the interdisciplinary innovation project, FacilityCobot, tech companies Enabled Robotics and Ubiqisense have joined forces with the University of Southern Denmark (SDU), consultancy firm K-Jacobsen, Signal Architects, and ISS to develop a state-of-the art robot for selected facility management services. Lars-Peter Ellekilde from Enabled Robotics said the goal of a new innovation project, is to develop a unique mobile robot that can relieve cleaning staff from repetitive or physically exhausting tasks. This first-of-its-kind solution integrates a smart building sensor system with a human robot interface – allowing the robot to work efficiently side by side with cleaning staff in large open-space areas such as canteens and offices. Kim Jacobsen, CEO at K-Jacobsen A/S and chair of Danish facility management’s digitisation committee said the robot solution will be a great tool for the facility management industry. “The facility management industry continuously increases its focus on sustainability and automation – this innovative robot solution will be a great tool to support these agendas,” said Jacobsen. Anders Dedenroth Høj, director of methods and technology within cleaning at ISS World Services A/S, said ISS’s ambition is to make FacilityCobot an integrated part of its global offering in the future.

ISSA Cleaning & Hygiene Expo welcomes Abco as Gold Sponsor ISSA, the worldwide cleaning industry association, has welcomed Abco as a Gold Sponsor of the 2022 ISSA Cleaning & Hygiene Expo. “Abco has been a supporter of the ISSA Cleaning & Hygiene Expo and exhibitor since its launch in 2017. We are excited to announce they will return as an exhibitor this year and welcome them as a Gold Sponsor for our industry’s leading event,” said Lauren Micallef, ISSA Oceania manager. 18 INCLEAN NEW ZEALAND August 2022

“Our employees are our most valuable assets, and we strongly believe that technology is the key lever for optimising and innovating our services and working methods. FacilityCobot has the potential to relieve our employees from the wearier cleaning tasks and instead allow them to focus on other value-creating tasks for customers. ISS’s ambition is to make FacilityCobot an integrated part of our global offering in the future.” The robot’s sensors and tool have now been developed, and the next phase of the project is to further develop and test the integration of the robot’s technology with smart building sensors. In addition, the robot will be tested in a real canteen setting together with ISS cleaning staff. Even though the project is focusing on canteens as the primary location, its ambitions are wider, with the potential to be used in other environments such as large open-space offices, seating areas and the gates of airports and waiting areas at hospitals. The project is expected to be completed in 2023.

Craig Dowell, director of sales and marketing, Abco, said the sponsorship is an opportunity for Abco to demonstrate its commitment to being a key resource for all cleaners and facility managers across Australia. The company is keen to connect with industry stakeholders and promote its comprehensive, high-quality product range in the process. “Abco is eager to meet with new industry partners as well as network with valued clients at the Expo. This is a chance to show off our cutting-edge products and equipment,” said Dowell. Faster, cleaner, and greener cleaning will also be a key focus of Abco as it seeks to shift traditional mindsets in the industry. “Sustainable, environmentally friendly and effective cleaning is no longer a ‘nice to have’, but an essential and responsible way for the cleaning and hygiene industry to move forward,” said Dowell. The ISSA Cleaning & Hygiene Expo is free to attend and provides access to the show floor and a chance to meet with more than 80 leading exhibitors, along with attendance to the speaker theatre and networking events. “It is exciting to host a live event where people can learn about commercial cleaning trends, cutting-edge technology, and the latest education insights across the sector. It’s a great chance to network and learn at Australia’s only dedicated cleaning and hygiene expo,” said Micallef. The ISSA Cleaning & Hygiene Expo will be held on 14-15 September 2022 at the International Convention Centre in Sydney.

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INDUSTRY NEWS

Commercial Cleaning Repairs (CCR), based in Auckland

i-team expands footprint in New Zealand i-team ANZ has announced the establishment of several new members of the i-partner network representing the unique range of innovative i-team solutions for the cleaning industry across New Zealand.

The newest partners selected by i-team to join the partner network include Commercial Cleaning Repairs (CCR), Office Max NZ, Waikato Cleaning, Waikato, Specialist Cleaning, Palmerston Northm and Christchurch Cleaning.

Steve Bagshaw, regional ambassador for i-team ANZ, said since the launch of i-team ANZ in July 2020 it has established more than five i-partners in various regions and sectors across the country. “We are very pleased to have these new partners join i-team. We look forward to continuing to work as a team to ensure all end-users in the industry have the opportunity to experience the innovation the i-team range has to offer.” Lee James, GM Filta Cleaning Products, said it’s great to have these partners come onboard and join i-team ANZ and the global family. “Our growing network of partners allows us to reach a broader group of customers, introducing them to the full range of i-team’s industry leading innovations.”

Proquip launches online platform Commercial cleaning equipment supplier Proquip has launched a new e-commerce platform, Proquip Shop. The online platform combines Proquip’s machinery and equipment business with its hygiene supplies company, formally known as Frontline Cleaning Supplies. Kerry Boon, Sales & Marketing Manager at Proquip NZ, said the new website creates a “one stop shop experience” for customers. “Our objective at Proquip is to help our customers clean better, faster, smarter! So, we have combined our machinery and equipment business with our best of brands hygiene supplies company,” said Boon. Proquip also operates showrooms in Auckland, Wellington, and Christchurch. “While the launch of ProquipShop.co.nz means our consumable and equipment customers can purchase online with delivery nationwide, we know that our clients, particularly our machinery customers, benefit from in-person visits,” he said. “Having our local, experienced and expertly knowledgeable team out and about on the ground around the country has proved itself time and time again in terms of customer satisfaction and sales conversion. “We have invested a significant amount of time and resource into enabling our business development team to visit their customers in region in person. It has made a marked difference to both our customers and our business,” he said. According to Boon, having a national footprint of showrooms and active business developments manager in each area, has made a significant difference to the customer experience. “Feedback is overwhelmingly positive that, even in recent times, our clients prefer to have a real person come to see them to discuss their cleaning needs, audit their current cleaning process, and make expert recommendations on what equipment and hygiene supplies will work best for their unique needs. 20 INCLEAN NEW ZEALAND August 2022

“I believe that what this shows is that, while having online options is an absolute necessity, which we have now with ProquipShop, maintaining strong client relationships is a must and it’s definitely one of our strong points here at Proquip. “A great range of industry-leading machinery and consumables will only go so far. Having the security of knowing that someone local has your back makes a huge difference to our clients. And that’s just one of reasons we know our customers are happy here at Proquip.” “I believe that what this shows is that, while having online options is an absolute necessity, which we have now with ProquipShop, maintaining strong client relationships is a must and it’s definitely one of our strong points here at Proquip,” said Boon. Having an active business development manager in each means Proquip can “reach clients no matter where they are in New Zealand, which he says has made a significant difference. “A great range of industry-leading machinery and consumables will only go so far. Having the security of knowing that someone local has your back makes a huge difference to our clients. And that’s just one of reasons we know our customers are happy here at Proquip.”

INDUSTRY NEWS

Specialist training launched for healthcare cleaners CrestClean has launched a new Healthcare Training Module, dedicated to training its teams in the specialist cleaning of medical centres, private hospitals and healthcare facilities. Its franchisees already receive training to service these high-risk sites, but the new formalised qualification brings an added layer of professionalism and assurance to healthcare providers. The training module is being delivered by the CrestClean’s Master Cleaners Training Institute (MCTI), which is a corporate member of the British Institute of Cleaning Science. In developing the module, Liezl Foxcroft, who heads MCTI, spent time shadowing franchisees at several medical facilities. “CrestClean’s motto has always been that we clean for health. Given the current focus on sanitisation, we thought it was timely to revise our healthcare training,” says Liezl. “The teams already follow the correct procedures to prevent cross-contamination and the spread of infection — cleaning from high to low and clean to dirty — but the site visits were an opportunity to observe the finer points of what is required at specialist medical sites. “From the floor trap to dusting the overhead curtain rails, there is a lot of detail that must not be missed. The machinery is very delicate and extreme care must be taken when dusting and damp wiping the arms and bases of these.

“I’m happy to report that the sites I visited were impeccable. The franchise teams definitely have a passion for cleaning these sites and every last detail is attended to. They miss nothing!” CrestClean is accountable for the delivery of cleaning services to many surgeries and clinics throughout New Zealand, including multi-site facilities. Its cleaning teams are supported by Quality Assurance Co-ordinators who carry out regular on-site assessments to ensure high standards are maintained. Teams are trained to follow step-by-step safe systems of work, to ensure a consistent and hygienic cleaning service, using leading edge chemicals.

Filta’s Professional carpet blower Filta’s Multipurpose Air Mover/Dryer is a tough and reliable air mover, rated the highest horse power in New Zealand and designed to quickly and effectively dry your target environment. • Adjustable 3 speed control, providing total control of air speed volume and noise • 1.14 horsepower generates 3,670 CFM. This makes Filta’s commercial air mover the most powerful in NZ • Certified to meet New Zealand’s electrical standard AS-NZS60335.2.80. Providing peace of mind for the user

DRY CARPET, PAINT WET FLOORS, FLOOD DAMAGED AREAS

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• Versatile for multiple industries including drying, restoration & structural drying, construction & jib stopping, painting, ventilation, cooling and home use.

www.incleanmag.co.nz 21

SPONSORED

Training helps forge pathways into business ownership How Careerforce and Paramount Services are creating career pathways for cleaning staff.

leaners who previously never thought they would have the chance, now have aspirations of realising their full potential via business ownership. Cleaning franchise company, Paramount Services, is supporting its staff to progress from cleaners to successful business owners. Paramount Services National Franchise Manager Stella Blake is passionate about training. “Most of our cleaners haven’t grown up in an environment where there might be opportunities for scholarships, or to gain a tertiary qualification. But now there’s a pathway, and a real career opportunity,” says Stella. “I think it’s wonderful for them to know that they can start off with just a part time cleaning job, do a Level 2 qualification in cleaning and then one day own their own business.” With support from industry training organisation Careerforce, Paramount Services is currently putting 80 – 100 learners through on-job training at various levels. 22 INCLEAN NEW ZEALAND August 2022

Learners get trained in cleaning techniques and gain nationally recognised NZQA qualifications as well as specialisms and supervisory skills, whilst having the support and backing of a major franchise organisation as well as Careerforce. Paramount Services is an Auckland-based franchise company that provides commercial cleaning services to businesses, councils, and government agencies. It has a network of 140 franchise business owners and more than 1000 staff and delivers full-service cleaning programmes across the country. Cleanliness and sanitisation have rarely been quite as significant, as they have in recent times. It is during these times that Paramount Services has managed to navigate the changing environment and still proudly win a number of accolades. The company boasts many franchise award wins over the past few years which are recognition of its robust systems, thorough processes, and high standards of cleaning. Training is a critical part of the process to ensure high standards for Paramount.

SPONSORED

“It’s part of our agreement with the franchise business owners that staff do the training, and that the training leads to qualifications,” says Stella. “Our cleaners start with the Level 2 Certificate in Cleaning, and some specialise in the health care endorsement. They go on to do a Level 3 Certificate, and some do the carpet and hard floor surfaces options and get extra credits for that. Others complete the supervision strand. Franchise business owners will often do the Level 5 Diploma in business and management. So, it really is a full career path.” Stella says staff are often interested in owning their own business. “We go out in force to recruit people to start in a cleaning job, to then go through the qualifications. We use the phrase ‘learn while you earn.’

“The learning is done on-line which is great. We set the staff up in an office and go through the training and the Careerforce assessments as well.” Adapting to the changing environment has significantly impacted processes and training at Paramount Services. “As an organisation we are focused on green cleaning services, that take better care of staff, customers, and the environment. But, systems

“

At Paramount Services, franchisees receive start-up training specific to the sites they are working on from a Careerforce qualified assessor, then refresher training every six months.

”

“We take on internships, and we advertise on the university job search site. It’s great for students who have a spare hour after their studies. They can earn money, get some credits and for some it can be a great opportunity to think about being a business owner.” Stella’s relationship with Careerforce goes back several years. She has helped to review the unit standards and has given valuable input into various Careerforce cleaning programmes over the years. She also supports Careerforce’s efforts to make it easier for assessors and trainees for whom English is a second language. Stella says that many staff doing the Level 2 programme have English as a second language and supporting trainees in these areas really helps with their training and achievement. “Sitting a literacy and numeracy assessment is mandatory at level 2. Staff need to decant chemicals, so if they haven’t made up the chemicals correctly and don’t get that right, we’re all in big trouble. www.incleanmag.co.nz 23

SPONSORED

“

With support from industry training organisation Careerforce, Paramount Services is currently putting 80 – 100 learners through on-job training at various levels.

”

24 INCLEAN NEW ZEALAND August 2022

change, and this all needs to be reflected in the training,” says Stella. “Our Paramount Care cleaning products are manufactured green to remove palm oil and harmful chemicals so, they are not disinfectants. When COVID came along, it kind of put us on the back foot. We wanted cleaning products that not only cleaned the area but also disinfected it and killed any pathogens. We had to change. “We also had to change our cleaning methods. Everybody wanted the high touch point areas cleaned every day. Staff had to start wearing full PPE, safety gear, goggles, masks, gloves, etc, cleaning top to bottom from two metres above the floor. “Thankfully, an antimicrobial solution called Zoono came along. It’s a New Zealand made product that provides up to 30 days protection from a variety of pathogens, yet is water based, alcohol free and non-toxic. We go in with a misting machine, mist the whole area, just above the desk height. The fine mist means that computers are all safe and electronics or air conditioners do not need to be turned off.” Paramount now provides a successful misting and high touch surface cleaning service during the day. At Paramount Services, franchisees receive start-up training specific to the sites they are

Careerforce welcomes visitors to Clean NZ Expo 2022 Careerforce staff will be on hand to discuss the full range of cleaning programmes, as well as the Business and Management Level 5 programme at Clean NZ Expo. Also, find out more about Careerforce’s transition to Te Pūkenga - The New Zealand Institute of Skills and Technology. You can visit Careerforce on Stand 6 at Clean NZ Expo. working on from a Careerforce qualified assessor, then refresher training every six months. All site managers, supervisors, and franchisees are qualified in the New Zealand Qualification in Cleaning Level 2 and Level 3 (Supervisor). Careerforce supports organisations to enhance their workforce’s skills and knowledge through on-the-job training programmes. ■ There are no enrolment fees for workplaces wishing to enrol their staff into Careerforce cleaning and business programmes before 31 December 2022. For more information about training pathways in cleaning, contact Careerforce.

“An organisation is only as good as its team members. Each Clean Crew member is NZQA trained so that we can deliver professional, top notch cleaning services for all our customers.” Gary Singh, Owner, The Clean Crew Gary can attest to the high standards of cleaning and service improvements that result from staff completing Careerforce training programmes. Cleaners gain the skills needed to achieve nationally recognised cleaning qualifications. Careerforce is the Industry Training Organisation for the cleaning sector, supporting employers to deliver workplace-based training.

Enrolments in our cleaning programmes are free until 31 December 2022

careerforce.org.nz/cleaning info@careerforce.org.nz 0800 277 486

INFECTION CONTROL

Guiding your facility’s approach to

infection prevention Words Rich Prinz How to establish a roadmap for safer and more sustainable environmental cleaning.

26 INCLEAN NEW ZEALAND August 2022

nfection control has always been integral to the environmental cleaning process, however, over the last two years it has become a critical necessity. While the COVID-19 pandemic drew attention to the importance of infection prevention, it also triggered a dramatic uptick in unsafe cleaning and disinfection practices with potential health risks. Disinfecting is now ubiquitous across all industries, yet few sectors have employed dedicated infection control specialists with expertise in best practices for safer processes. This article will provide an inside look at some of the hazards posed by legacy practices and offer a route toward safer approaches to infection prevention. As hidden hazards come to light, cleaning professionals are discarding the assumption that traditional sanitisation methods are tried and true. For instance, the age-old belief that the most potent disinfectants are sodium hypochlorite (bleach) or quaternary ammonium compounds (quats) is now viewed with caution due to

serious health concerns and the probability of lower efficacy. Using too many different chemicals for each cleaning task is another example of how conventional procedures have inadvertently caused safety concerns. Not only is this practice wasteful and inefficient, but it also creates a confusing labyrinth for cleaning staff that can significantly increase risks for error. The laser focus on maintaining more hygienic environments to prevent infectious outbreaks will remain long after the current pandemic subsides. The public will continue to expect higher levels of cleanliness from every type of facility. Therefore, facility managers must take proactive steps sooner rather than later to establish responsible strategies for safer and more sustainable environmental cleaning. Four key components contribute to safer infection prevention practices: chemistry, protocols, education, and sustainability. The first stop on the route is chemistry.

INFECTION CONTROL

1. EVALUATE CLEANING CHEMICALS AND INITIATE BEST PRACTICES

Since chemicals are fundamental to virtually every environmental cleaning process, all products should be evaluated against an ideal chemical profile based on the following criteria: range of use, safety data, efficacy, contact time, application, and cost. Improving safety starts with assessing all the cleaning products a facility uses to identify those that don’t measure up to the ideal profile, then replacing them with safer alternatives that serve multiple purposes. The concept of chemical standardisation is still relatively new to the cleaning industry but is rapidly gaining popularity. Imagine having only one set of chemical instructions, rather than the usual seven to 10, to accomplish a wide array of cleaning, sanitising, and disinfecting applications for surfaces, floors, windows, furniture, walls, restrooms, and more. Standardising chemical usage helps reduce complexity and eliminate failure points that can directly impact safety and efficacy. Low toxicity is at the top of the list of ideal properties for safer cleaning chemical alternatives. Nowadays, there are chemistries available that are both safer as well as highly effective. Product safety data sheets (SDS) are the key to finding products with optimal safety ratings across the board. Avoiding the use of products known to cause asthma and other health hazards should always be top priority. Of course, the other top safety consideration is efficacy – specifically, efficacy against a wide range of bacteria, viruses, and fungi. Superior biocidal performance is crucial but only if the chemical is registered as effective against the most prevalent pathogens, such as SARS-CoV-2 (List N), Norovirus (List G), and C. auris (List P), as well as multidrug-resistant organisms (MDROs) like C. difficile (List K), MRSA, and vancomycin-resistant enterococci or VRE (List H). Moreover, the contact time it takes to inactivate these pathogens should be four minutes or less. Several environmental factors also impact disinfectant efficacy. Environmental staff should confirm the

chemistry has been tested in the presence of soil and proven to be resistant to organic matter, as well as sunlight. The good news is there are a handful of chemistries that check every box. A few are even capable of achieving maximum efficacy at lower concentrations, further mitigating exposure risks. At the end of the day, ease of application and affordability are the final deciding factors. If dilution is easy and accurate, staff are more efficient and effective. A product that is also economical to purchase, ship, and store is a bonus for everyone.

“

Creating a roadmap to safer infection prevention practices isn’t easy, but it will lead to a healthier, more sustainable future.

”

2. ADDRESS PROTOCOLS TO MITIGATE CROSSCONTAMINATION RISKS

Many facilities outside of health care don’t even realise cross-contamination is an important topic to address. Yet, even in the most hygienic environments, viral droplets, an ill person, or a contaminated cleaning cloth can infect surfaces. Stopping the contamination cycle requires dedicated processimprovement measures. Follow three steps to limit the risks of cross-contamination. First, consider utilising touchless electrostatic sprayer technologies that enable quick and complete surface disinfection with zero incidences of cross-contamination. Second, incorporate a disposable wipe system into existing protocols to prevent transferring contaminants from surface to surface. If using microfibre cloths, follow the manufacturer’s guide for applications and replace the cloths regularly. Finally, avoid disinfectants like quats that often bind to microfibre cleaning cloths and leave surfaces vulnerable to recontamination.

3. EDUCATE CLEANING STAFF ON PROPER USAGE AND PROTOCOLS Even when safer cleaning and disinfection products are added to the mix, infection prevention improvement plans will fail if staff members are not trained on proper usage and protocols. Again, infection control begins with an assessment: Evaluate all current cleaning protocols to identify gaps, inefficiencies, and errors, then use the data to develop training programs tailored to improving processes. Targeted education should cover chemical differentiators, SDS, personal protective equipment (PPE), labels, dilutions, and application. It also should include pathogen training with appropriate dwell times, wipes program training, and best practices for achieving enhanced disinfection to mitigate crosscontamination. Supplement education with signage as a reminder of essential safety directions. When all is said and done, staff should have a clear understanding of how to use all cleaning equipment and chemicals effectively, efficiently, and safely.

4. FOLLOW THE ROADMAP TO SAFETY AND SUSTAINABILITY

Once facility managers adapt products and protocols to achieve safer infection prevention processes, facilities will realise additional advantages. Ideal cleaning chemical properties naturally point to eco-friendly options that are more stable and sustainable, thereby lowering carbon footprints while supporting health and safety. The reality is, even though infection prevention is now a critical necessity in all sectors, it should not necessitate putting staff and building occupant health at risk in the process when there are effective alternatives that will not sacrifice safety. Creating a roadmap to safer infection prevention practices isn’t easy, but it will lead to a healthier, more sustainable future. ■ Rich Prinz is global vice president of sales and marketing for EvaClean. This article was first published by CMM magazine and has been republished with permission. www.incleanmag.co.nz 27

FREE TO ATTEND

Free education & training opportunities, more than 40 leading cleaning suppliers, networking opportunities and face-to-face meetings with your peers!

Tues 25 - Wed 26 October 2022

Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand

Visit www.cleannzexpo.co.nz or phone 0800 451 590 (NZ) / 1300 789 845 (AUS)

CleanNZ Educational Seminars

Programme Announced! The CleanNZ Seminar Programme will have free-to-attend sessions for anyone involved with the vital cleaning services industry of New Zealand. From cleaner shortages in a tight labour market and how to train & retain staff to the impact of COVID-19 on the Cleaning sector, the free education programme offers insight into what’s new in the NZ cleaning & hygiene sector. There is so much to see and experience on the Expo floor and these Seminar Programmes are just the beginning. Register now as seats are limited for each session. Rebecca Mitchell, Strategic Business Customer Partner, Team Manager, ACC, will present on their digital platform, MyACC for Business, which enables business owners to access their invoicing, set up payment plans, and view any work related claims for their employees. Helping employers understand their invoice, and the impact Experience Rating can have on their levy. The Return to Work section will step through the process of helping their employee to recover at work and how ACC provides support.

Callum McMillan, Labour Inspectorate Regional Manager, Ministry of Business, Innovation And Employment (MBIE) will provide an overview of cases involving cleaning operators investigated by the Labour Inspectorate and discuss common compliance issues they encounter. They’ll also look at changes to work visa requirements and upcoming ‘duty to prevent’ legislation. We will touch on end-to-end assurance processes and what support is available to help employers maintain compliance.

Wendy Stephens, Project & Audit Manager of Sappho Creative Solutions, is presenting in her capacity as the CleanSweep™ awards Judge for 2021. Wendy has 20 years’ experience in commercial cleaning contract management, working with customers such as Auckland Council, Genesis Energy, Kaipara District Council and Ockham Residential. During her presentation she will discuss some of her key findings from her judging work for the CleanSweep™ awards, while also covering what best practice in the Commercial Cleaning industry looks like. Followed by a questions and answers time.

Sandra Faye, from St John will be advising and showing vital skills on how to perform CPR and also how to assist adults and children that may be choking. These are essential skills for employers, as well as employees, to have the confidence to perform if ever called upon in a workplace situation. These could save a life!

If you are interested in booking an exhibition space at CleanNZ then there is still some space available – visit the CleanNZ website for contact details.

In Association With

Media Partner

Organised By

*All speakers and topics correct at time of printing but subject to change. Please refer to the CleanNZ website to obtain the most current information which will be updated regularly.

Tues 25 - Wed 26 October 2022

Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand

FLOORPLAN

Stand 6 Stand 8 Stand 14 Stand 18 Stand 20 Stand 22 Stand 36 Stand 42 Stand 50 Stand 54 Stand 56 Stand 58 Stand 60 Stand 66

Careerforce SynbioShield NZ - MADA Solutions Tennant New Zealand Ecobags &Ecopack Ezitracker Premier Hygiene Makita Mode Robotics Hygiene House Infection Prevention Australia (IPA) OfficeMax New Zealand 3M Cleaning and Workplace Safety Cottonsoft / LIVI Chemical Solutions

Stand 72 Stand 78 Stand 84 Stand 100 Stand 114 Stand 118 Stand 124 Stand 126 Stand 130 Stand 136 Stand 142 Stand 146 Stand 154

All information is correct at time of printing and is subject to change without notice.

Filta Cleaning Products SCS Specialist Cleaning Supplies The Service Company - NXP Whiteley Diversey Essity - Tork RapidClean New Zealand Nilfisk Autobots Clean Kärcher New Zealand NZ Cleaning Supplies Clean IT YHI Energy

w.livi.co.nz Contact your Territory Account Manager to discuss our full range of dispenser and hand towel options, or contact us on 0800 22 34 11 wwlivi.co.nz

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SPONSORED

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Floor Cleaning 101! If Cinderella had a Stolzenberg sweeper and a Numatic scrubber, she would have had far more time to daydream of Prince Charming. She also would have less chance of developing a chronic illness from dust inhalation! Taking proper care of commercial and industrial hard flooring is so much more than just giving it a sweep. There’s also the health and safety impact on your people. From back problems to respiratory concerns – these issues caused by manual tasks can be easily alleviated with the right equipment. Less strain on the body, less dust in the air equals a healthier, happier, more productive and effective cleaning environment. Then there’s the time it takes to get the job done. Pitting a broom against even the smallest of the Stolzenberg sweeper range, the Twinner Manual 800, it would be like putting a Vespa against a Ferrari. A rideon sweeper is 10 x faster than traditional

manual brooming, sweeping up to 960m2 in 10 minutes, in comparison to only 100m2 in 10 minutes by the humble broom. Equally, a floor scrubber performs 10 x faster and cleans 10 x better that a traditional mop and bucket (unless wielded by the sorcerer’s apprentice!). So how do you ensure you are protecting the health and safety of your staff as well as getting the best clean in the most costeffective way for your business?

SWEEPING UP WITH STOLZENBERG These high quality robust machines are the latest in German engineering and technology and are built to last. The Stolzenberg Ride-On Sweeper range have incredible maneuverability and suction power and the walk behinds are a breeze to use, without stirring up dust! They are easy to use, easy to maintain and come in petrol, diesel and rechargeable gel battery models.

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FLOOR SCRUBBING MADE EASY

The ride-on and walk behinds floor scrubber range from Numatic has revolutionised the cleaning equipment industry, due to their numerous advantages, especially in commercial cleaning situations! Thanks to wider scrub paths and advanced technology, they clean much larger spaces far quicker and more efficiently, saving time and energy. Lower amounts of water and chemicals used by automatic floor scrubbers, means they’re much more hygienic and environmentally friendly.

Our nationwide after sales service on all our industryleading products is what sets us apart, because we care.

www.incleanmag.co.nz 33

INDUSTRY // SPONSORED

SPONSORED

Introducing Proquip Shop Our objective at Proquip is to help you clean better, faster, smarter! So, we have combined our machinery and equipment business with our best of brands hygiene supplies company, formally known as Frontline Cleaning Supplies, to create a one stop shop experience for all your cleaning needs. Our experienced team have been providing New Zealand businesses with the best international cleaning brands for over 40 years now. We know what it takes to achieve cleaning success and can help

you develop a more efficient and effective cleaning programme. We only stock the very best commercial and industrial-grade cleaning products and machines - and we have the knowledge of cleaning processes to back it all up. Our Auckland, Wellington and Christchurch showrooms have our full line up of equipment on display for demonstration with our Auckland showroom also stocking our entire consumable range and servicing customers New Zealand wide.

ORDER YOUR CLEANING SUPPLIES ONLINE!

Easy to use, easy to find the right products, and easy to manage orders! Our online ordering system has multi-tiered account settings which means your people can order what they need to get the job done, while you can oversee it all. Every customer account is tailored to meet specific needs and requirements. With thousands of products across a wide range of cleaning supply categories, everything you need to clean better, faster, smarter is a simple click away!

Formerly

Making it easy to order online! Did you previously have a Frontline Cleaning Supplies login? frontlinecleaningsupplies.com or fslnz.co.nz

Do you want to create a login?

Yes

Perfect, you will be able to use the same details to log into our new website:

Great! Call or email our friendly team and they will get you set up!

proquipshop.co.nz

0800 37 66 85 shop@proquipnz.co.nz

34 INCLEAN NEW ZEALAND August 2022

You can still order and pay online or you can contact our team by phone or email to process your order. 0800 37 66 85 shop@proquipnz.co.nz

CLEANIN OF

Chemicals

Hand & Body Care

Hardware

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Machinery

We've got all your cleaning needs covered! proquipshop.co.nz

0800 37 66 85

shop@proquipnz.co.nz

OF RO

DER ON

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Your one stop shop for Machines, Cleaning Equipment, & Consumables!

Paper

TECHNOLOGY

Rethinking automation The role of robotics post-pandemic.

utonomous cleaning machines are increasingly being deployed across Australia and New Zealand as building services contractors and facility managers seek to save time and introduce efficiencies into their cleaning and hygiene workflows. According to ABI Research the co-bot market is set to grow substantially over the coming decade. The market had a global valuation of US$475 million in 2020, and is expected to reach US$8 billion in 2030, with a projected CAGR of 32.5 per cent.

AUTOMATION ADVANCEMENTS

The pandemic and its lasting effects are causing companies to reconsider the way they operate. Current labour shortages and ongoing supply chain issues are leading more businesses to look for ways to automate labour-intensive, repetitive, and hazardous tasks

36 INCLEAN NEW ZEALAND August 2022

According to Tennant Company Australia and NZ, autonomous cleaning provides a range of benefits and the importance of these rank differently for each user. Some cleaners are looking for, among other things, to reduce human risk associated with cleaning in industrial environments whilst others are looking to increase or deliver a more consistent level of clean provided by their equipment and current staff. “The obvious benefits come from improved efficiency and productivity through the re-purposing of existing labour. The “co-bot” nature of the AMR scrubber means that it can perform the low-level cleaning tasks whilst working alongside human labour. This frees the cleaning staff to perform high touch and high visibility cleaning which increases the level of clean and the image of a facility.” Ebin Sebastian, managing director of NZ Cleaning Supplies, says one of the main

TECHNOLOGY

benefits of autonomous machines is improved efficiency and productivity through the re-purposing of existing labour. “For any cleaning organisation the biggest cost is labour,” explains Sebastian. A 2020 Honeywell study revealed more than half of companies are more willing to invest in automation because of the pandemic and its lasting effects. The same study showed companies see increased speed of tasks, greater productivity, and increased employee utilisation and productivity as the top three potential benefits from automation. There has been resistance to autonomous machines from some cleaner and facility managers in the past. Historically, there were concerns that robots would come at the cost of human jobs, while the upfront costs of the technology worried some potential buyers. However, perception is shifting across numerous industries, and leaders are reinventing how they operate by combining the data-driven sophistication of automated robots with human teams. While autonomous machines may reduce the use of personnel, they can enable other cleaning tasks to be performed in parallel instead. In New Zealand, Kärcher’s Ryan de Goede, National Key Account Manager – Professional, says autonomous machines such as Kärcher’sautomated Kira (Kӓrcher Intelligent Robotic Application) B50 scrubber dryer, can clean floors without any decrease in quality, while also freeing up the team, who can then use this time to perform more challenging or intricate tasks in other locations. “Often, qualified cleaners who could in fact be using their time to do more complex tasks are called on to carry out the cleaning of the floor. In other cases, such as in retail units or in the transport and logistics sectors, other employees often fill the gap, yet they are then not available to contribute to the core business. “In this way, people and machines can work productively together, ensuring that costeffectiveness is significantly higher for floor cleaning than was previously possible,” he says.

CO-BOT COLLABORATION

According to Tennant Company Australia and NZ, one of the major current issues BSCs indicate they are facing is finding and retaining

cleaning staff as well as being able to access proof-of-performance reporting. The company says the use of AMR cleaning technology can assist in reducing these issues. Not only does a robotic cleaner free up the staff’s time for other cleaning tasks, but it is able to work seven days a week and at any hour of the day. Being able to provide quantitative data on the level of service being provided has also been an issue in the past for BSCs. With robotics the ability for a machine to automatically record and later report when and where it has cleaned can reduce or even remove this requirement. Proof of coverage mapping shows clearly what areas were cleaned and even what was missed allowing for spot cleaning or adjustments in the cleaning process. There are also safety benefits for cleaning teams and facilities, according to Dallas Vincent, director of New Zealand-based Mode Robotics, distributor of Whiz, SoftBank Robotics’ automatic sweeper robot. “There’s been strong uptake of the Whiz locally, and we’ve been doing a lot of work around educating the market about autonomous machines and they can help both contractors and suppliers.” Lifting, pushing, pulling, or bending is often an integral part of the cleaning protocol, with cleaners required to manoeuvre heavy equipment and perform repetitive movements daily. However, thanks to innovations in vision, mapping and safety, autonomous machines can help prevent or reduce common and avoidable cleaning injuries. “Robotic machines allow cleaning teams to redirect or repurpose staff previously involved with the floor cleaning process,” says Vincent. “For instance, most cleaners will use a backpack vacuum, which over time can cause injury due to its weight and possibly result in workers’ compensation. By eliminating the need for cleaners to perform labour-intensive tasks, robots can help reduce health and safety hazards and reduce possible injury.” “Automation is the future, not just for the cleaning industry but across most service industries. Humans will remain integral to the cleaning process, but we see it becoming increasingly more of a partnership between human and robot over the next five to 10 years.”

“

Current labour shortages and ongoing supply chain issues are leading more businesses to look for ways to automate labour-intensive, repetitive, and hazardous tasks.

”

www.incleanmag.co.nz 37

TECHNOLOGY

“

The perception around autonomous machines changes daily, with the advancement in technology, autonomous machines are becoming a lot more frequent in day-today living, like selfdriving vehicles and delivery robots.

”

Ryan de Goede, National Key Account Manager – Professional, Kärcher New Zealand

38 INCLEAN NEW ZEALAND August 2022

FINDING THE RIGHT SOLUTION

According to ABI Research, 150,000 new mobile robots will be deployed in brick-and-mortar stores by 2025*, and the use of co-bots is expected to grow 46 per cent annually through 2030. ABI also anticipates a 30 per cent increase in productivity due to robotics across all industries, including cleaning, in the next 10 years. Kärcher’s De Goede says the perception around autonomous machines changes daily, with the advancement in technology, autonomous machines are becoming a lot more frequent in day-to-day living, like self-driving vehicles and delivery robots. “The cleaning industry has come a far way and is ready for the adoption of robotic cleaning machines. There will be some resistant to this path of cleaning, however, Kärcher, is going to be working endlessly with companies to demonstrate the benefits of this machine and the ongoing assistance this machine will delivery to the company and the cleaning staff. “We predict that over the next 12 months we will be working closely with businesses and companies to demonstrate the huge advantage of our autonomous cleaning machine.” While Sebastian believes AI is still in its infancy in New Zealand, he expects greater adoption as the technology advances over the next three to four years. “We firmly believe [the technology] has not yet arrived. The robotic models have to make compromises on pad/brush pressure and the battery range when compared to the normal machines. Although it saves labour, it is still slower and less effective than a human operator. "Possibly within the next few years, robotics will replace humans in operating ride-on or walk-behind scrubbers.” For organisations considering the use of autonomous machines, Tennant Company Australia and NZ says robotics is only one piece of the equation, and the machines still must provide an efficient clean. “Cleaning performance should not be overlooked. Having a robot that performs is important, but if the floor isn’t being left consistently clean, dry, and safe then the autonomous value is questionable. “It is also imperative for peace of mind that ongoing machine support be considered. Where is the product coming from? Does it have a record of success in the market? What is the support and direct service structure like? What happens if there is a breakdown or a technical issue? What are the ongoing costs? “Additionally, having a dual-mode machine, which is one that can be used either in full

autonomous or manual mode can present benefits to a business. If there’s an emergency or spot cleaning is required, then a team member can jump on the machine and operate it themselves.”

WHERE TO FROM HERE?

Kärcher’s De Goede says as customer expectations change, so too should your cleaning solutions. He says it’s important to remember that a cleaning robot should take the weight off the shoulders of your cleaning team, provide support, and do exactly what is required of it at any point. “If we have learnt anything in the last couple of years, it is that the world is forever changing and so is every business. Companies have and continue to face large scale labour shortage of trained safe members. Allowing machines to assist team members and move them into areas where further cleaning is required by hand, just allows them to spend more time in those areas and not scrubbing the floor.” According to Tennant Company Australia and NZ, as the technology matures, the company is finding that the theme of conversations is shifting away from “what can AMR do for us?” to “we understand the benefits, but what can your product do, how does it do it, and how can you support it?”. Tennant Company Australia and NZ says this has led to a change in the conversation with BSCs. The fact that BSC clients are also starting to understand the technology better means that BSCs can help them explain the benefits more readily. Tennant Company Australia and NZ says it sees robotic machinery as a way of tackling the three Ds – dull, dirty, and dangerous work. “The ongoing pandemic has highlighted the importance of maintaining a clean, safe, and healthy working/trading environment. Robotics in the cleaning space allows a BSC for example to increase their scope of work and to see ways in which they can broaden their level of service whilst using their current labour base. “The ability to remove staff from the monotonous task of operating floor scrubber for hours on end and instead empower them to work on higher-value tasks is a win for both staff and the business.” ■ https://www.abiresearch.com/press/50000warehouses-use-robots-2025-barriers-entry-falland-ai-innovation-accelerates https://www.abiresearch.com/press/cobotscontinue-gain-interest-flexible-automationtipping-market-over-us600-million-2021

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PROCUREMENT

Getting the green light for Words Cameron Cooper In addition to tackling the typical writing, regulatory and pricing issues with tender submissions, cleaning and hygiene companies must now be up to speed with modern demands around environmental, social, and governance (ESG) policies.

44 INCLEAN NEW ZEALAND August 2022

reat tender writing can be the difference between success and failure for cleaning companies and building services contractors – yet too few business owners devote much time to the skill. For those who only periodically complete such tender documents, it can be a somewhat tedious and time-consuming task. However, in the absence of outsourcing the job to a third-party specialist, there are some guidelines to follow that can help. Vanessa Watson, founder of business consultancy Give and Take Co, advises clients on sustainable environmental, social and governance strategies. She is also an experienced tender writer and believes that ESG compliance is one of the keys to winning contracts for cleaners and other service providers in today’s market. “There’s so much noise around ESG and pressure coming from regulatory bodies and the broader community for businesses to do the right thing,” she says. “When submitting tenders, smart companies have an ESG plan, including developing an authentic Reconciliation Action Plan, and wellthought-out policies and procedures to address important issues such as biohazards and modern slavery. While your company may not be large enough to be officially required to have these policies by law, I encourage all businesses to understand the benefits of these policies for their team, the community, and for the success of their company.” Without paying attention to such detail, Watson says there is every chance that a tender

tenders

document will fall to the bottom of the pile. While such a rigorous tender approach could be daunting for some, she urges cleaning and hygiene businesses to get on board and respond to the needs of their prospective clients. “They want to see transparent and ethical supply chains. They want to see little or no plastic, or at least a circular path to recycling and reusing that plastic. There’s a huge amount of work that can be done to reduce emissions and landfill in the cleaning industry.”

THE WRITE STUFF

Susan Crane, a tender-writing specialist and business consultant at Crane Consulting, knows what it takes to get tenders across the line. She will conduct a workshop on the topic at the ISSA Cleaning & Hygiene Expo in Sydney in September. She recommends a five-point blueprint for tender writing. 1. Have a marketing plan Such a plan comes before any tender processes and provides clarity on the goals and direction of the business, which can then translate into clear messaging when writing tender documents and drafting quotes. Smart marketing and networking also make it easier to build relationships with clients and prospective business partners, including those who may be sitting on a tender panel. “They need to know who you are,” Crane says. “If they do, you’ll probably get a ticket to the dance.” 2. Create a capability statement This document should be comprehensive and cover the profile of your business and any

PROCUREMENT overarching mission and goals. In addition, it should outline specific details related to areas such as quality management systems (including Cleaning Industry Management Standard [CIMS], GBAC, and ISO certifications), continuous improvement programs, key personnel and expertise in your organisation, the types of equipment and technology you use, environmental and diversity policies, and any relevant financial, revenue and insurance details. Crane also suggests generating a table that lists client details, what you did for them, standout achievements and appropriate testimonials. Unfortunately, she says, most businesses ignore capability statements.“You should have one and then keep it up to date, so you have the information on hand if a request for proposal (RFP) or tender comes out.”

business and tender opportunities, plus relevant federal and state procurement sites. “If you have registered and have all your business information set up on these platforms, you’ll automatically get picked to be able go to tender on that work.” 4. Focus on the tender-writing details Your business’s capability statement should provide core information that can be used in any tender document. Then, with specific tenders, it is crucial to ensure that all questions and requirements from the would-be client are addressed, along with the basics such as your ABN and whether you plan to sub-contract or not. “Don’t be afraid to ask questions, or alert them to any errors, after getting the tender document,” Crane says. “This makes you look professional and forthcoming and it will be looked upon as a good thing.” In terms of the writing style, imagine you are drafting copy for your website that is clear and concise and largely free of jargon.

3. Register on tender notification services In addition to any relevant government, private sector and industry websites that list tenders, Crane advises registering for sites such as ICN Gateway, which identifies

“And don’t write War and Peace,” Crane says. “Keep the wording specific and to the points in the tender.” Do your research, understand the audience, and run the final draft of the tender past other colleagues or professionals to ensure it reads well and hits the mark. That includes proof-reading the document and running a spellcheck. “A lot of companies just fire off documents,” Crane says. “They don’t have a chance.” 5. Make sure the price is right Putting in a lowball tender offer with the thought of renegotiating later is a recipe for failure, Crane says. “If you do that, you’ll kill the relationship.” A smarter approach is to provide an appropriate price for the project and to point out the value and additional services that the quote covers over and above the brief. To be able to do this correctly, you must understand your cost to serve and there are tools available on the ISSA portal to assist with this assessment. Such a move is

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PROCUREMENT

LIVE AND LEARN

The recent focus on ESG as part of tender submissions can be a valuable learning process that allows businesses to grow and evolve. “It’s not about ticking the boxes and getting the jobs,” Watson argues. “There’s a bigger reason now. ESG is all about how you treat the planet, how you treat your people, and how you run your business.” You still must be authentic, however, with regard to any claims you make about your business. “It’s one thing to write a Modern Slavery policy that, in theory at least, covers a business’s requirements,” Watson says. “It’s a different thing to have the procedures and to actually live that truth to make sure those procedures happen.”

Tips for writing successful tenders

• Include a clear and persuasive introduction that outlines the rationale and central proposition of your bid. • Answer all questions clearly and succinctly, as ignoring parts of the tender requirements can see your submission being dismissed or marked down. • Write responses that specifically address the customers’ requirements, rather than just copying and pasting material from older tenders you have prepared. • Ask relevant questions to seek clarity if some elements of the tender document are lacking, unclear or ambiguous. • Ensure you meet any legislative requirements such as rules under the Modern Slavery Act. • Highlight your experience working on similar contracts if that is the case, but do not overstate your knowledge. • Outline ideas for achieving value-for-money in the delivery of services and present ideas for improvements in quality and innovation. • And last, but not least, submit your tender before the deadline closes.

vital, especially during times when labour availability and costs can be unpredictable. Crane says cleaning and building services contractors should check how the prospective client wants the job to be priced. Will it be per square metre of cleaning, based on labour outputs, or a combination of labour costs and consumables? “If they haven’t specified this in the tender, ask them up-front.”

AN EYE FOR DETAIL

Ultimately, a tender document is a reflection of your business, so it needs to be professional and compelling at the same time. The devil is often in the detail. For example, it is quite common for incumbent suppliers to think that the tender panel knows about their organisation and capabilities. Therefore, they leave basic information out of the 46 INCLEAN NEW ZEALAND August 2022

document. Never assume, especially given that many companies now use third parties for tender evaluations. Watson says there is a wealth of information on the internet for companies pitching to tender. They can, for instance, go to the website of Better Building Partnerships, a collaboration of leading property owners, to school themselves on green leases and what is required of cleaners who are servicing such buildings. “Then the cleaning company can get an understanding of where their role falls and what they would have to do to be the successful tenderer.” There is also the option of getting external experts to guide you through the tender process and ensure that you have the very best chance of winning the deal. “It de-risks the whole process,” Watson says.

“

The tender is almost the last piece. The way you run your business and incorporate ESG into your company’s DNA will put you in a strong position to win these tenders.

”

Vanessa Watson, Founder, Give and Take Co In that sense, Watson believes the hard work really has to be done well before businesses even think about competing for contracts. “The tender is almost the last piece. The way you run your business and incorporate ESG into your company’s DNA will put you in a strong position to win these tenders.” Of course, businesses cannot expect to win every tender, every time. Crane says if you miss out, it is perfectly reasonable to ask why. Indeed, a failed tender bid represents a chance to reset and do better the next time. Be professional and write a letter to the prospect thanking them for the opportunity to bid and request details about how the tender proposal could have been better. “Most people will give you feedback,” Crane says. ■

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CARPET CARE

Carpet

uperior carpet care in commercial buildings has come strongly into focus during the pandemic. A market study from Global Industry Analysts, titled Carpets and Rugs – Global Market Trajectory & Analytics, predicts the international carpets and rugs market will reach US$38.8 billion by 2026. It suggests the market will be driven by new technologies aimed at improving durability and aesthetics amid strong demand for premium carpets from the commercial sector. 48 INCLEAN NEW ZEALAND August 2022

care

“Carpet cleaning is a different ballgame now,” explains Ebin Sebastian, managing director of NZ Cleaning Supplies. “The technology is only getting smarter. Not only that, product developments and new formulations are helping to streamline the carpet cleaning process.”

BEST PRACTICE CLEANING

Cleaning supply companies are upping the ante on technology innovation, either through the release of new products or by improving and refining existing machines.

How innovation is changing traditional carpet care methods. According to Sebastian, steam cleaners are becoming increasingly popular due to their multi-purpose benefits, which is creating more efficiency for cleaners. “Steam machines are now able to not just be used on carpet but also on other floor surfaces. Because of this, customers don’t need to invest in a single machine that is just for carpet cleaning, instead, they can buy a machine that is multi-purpose, reducing the amount of equipment needed and making it more cost effective.” According to Steve Bagshaw, regional ambassador of i-team ANZ, over the last

CARPET CARE

few years the industry has witnessed a growing trend towards low maintenance carpeting and low moisture carpet cleaning systems. At Filta, the team has seen a move towards encapsulation cleaning of carpets, commonly referred to as ‘encap’. Encapsulants are cleaning solutions that contain (among other ingredients) a crystallising acrylic polymer product that coats carpet fibres. As the solution dries it absorbs and crystallises around soil on carpet fibres “encapsulating” it and this encapsulated soil eventually breaks away from the fibre when dry and is vacuumed up. Encap cleaning produces great results on light to medium soiled carpets, leaving them clean and, because it is a low moisture method, dry, usually within an hour. Quick dry methods are preferred in many commercial buildings where carpet cannot stay wet for the usual period associated with steam cleaning. According to Filta, encapsulants are generally sprayed onto carpets and worked in by agitation machines. There are two main types, CRB (counter rotating brush) machines and rotary machines. “While this technology has been around for a couple of decades now, we have certainly witnessed a steady increase in the last few years in the sale of CRB machines, which give users the ability to not only work in encapsulants but also to work in pre-sprays and to thoroughly agitate traffic lanes producing far better results after wet cleaning.”

COMMON MISTAKES

Understanding frequent floor care mistakes can help organisations avoid them entirely or take corrective action if they’ve occurred in the past. Education and staff training on cleaning frequency and methods are the best starting points for understanding the intricacies of carpet cleaning. Bagshaw says a common mistake is the overuse of cleaning chemical causing resoiling. “This is not isolated to carpet cleaning; it happens on hard floors too,” he says.

“

Carpet cleaning is a different ballgame now. The technology is only getting smarter.

”

– Ebin Sebastian, Managing Director, NZ Cleaning Supplies According to Sebastian, a common carpet cleaning mistake is the improper use of cleaning products, which he says is generally due to a lack of understanding or knowledge about the type of carpet being cleaned. “Traditionally, multiple products have been needed for carpet cleaning, however, we have increasingly seen advancements in product development, such as threein-one solutions for extraction, pre-spray, and spotting. “Because of these advancements, about 95 per cent of stains can now be removed by a single, multi-purpose product, which is not only less time consuming for the user but also more cost effective. “In the past, there has been reluctance by contractors to try new products and introduce new methods to the cleaning process, but as the technology evolves cleaning companies are having to adapt. We hope that with more education, contactors will be more open to new solutions available on the market,” says Sebastian. The team at Filta believe one of the biggest mistakes, and potentially the costliest, is the over-wetting of carpets in a scenario that creates cellulosic browning, noticeable by a brownish discoloration that appears on the carpet after steam cleaning and drying. Browning is caused principally by a combination of the following: over wetting, slow dry times (especially in winter) a high pH (caused by too much high alkaline pre-spray or detergent) and the lack of rinsing with an acid rinse to neutralize the alkaline pre-spray.

Browning is understood to be most prevalent on light coloured wool carpets. “Always remember, be careful not to over wet carpets, one wet stroke, one drying stroke with your wand. Be cautious of high alkaline pre-sprays on light coloured wool and always run an acid rinse through your machine to leave the carpet in an acid state which fixes dye and will counter the possibility of browning.” Another common error is over working stains on carpets. It recommended to not scrub or over-work carpet fibre when trying to remove stains, be gentle, press down onto stains with an absorbent cloth and try to transfer the staining material onto the cloth rather than trying to rub it out with force.

CARPET MAINTENANCE

Well-maintained carpets have also been proven to improves a patron’s perception of the venue. In fact, an online survey of more than 2000 people conducted by The Harris Poll on behalf of Whittaker Co last year, revealed 83 per cent of respondents said well-maintained carpet improves their confidence in a facility’s cleanliness. The highest number of respondents deemed hotel carpet cleanliness important, with 55 per cent of survey respondents confirming clean carpet in hospitality environments makes them more confident in the cleanliness throughout the facility. More than 40 per cent said clean carpet in health care settings would convince them the facility is committed to cleanliness. Similarly, 40 per cent said clean carpet has a positive impact on their confidence in an office building’s commitment to cleanliness. A well-planned carpet-maintenance program lays out how you will clean and care for your carpet on an ongoing basis. It will ensure your carpet continues to look its best and help you avoid costly problems down the road. What’s more, educating staff on how to clean machinery correctly is needed for equipment maintenance but also how to identify any spots or stains on www.incleanmag.co.nz 49

CARPET CARE

“

When it comes to maintenance, prevention is better than cure, The overall cost of regular maintenance is typically far lower than breakdown repairs.

”

– Steve Bagshaw, Regional Ambassador, i-team ANZ

50 INCLEAN NEW ZEALAND August 2022

carpets and how to best treat and remove them, from spot cleaning to a full carpet-cleaning service. Likewise, maintenance and servicing is essential to allow equipment to function at its highest level. “When it comes to maintenance, prevention is better than cure,” explains Bagshaw. “The overall cost of regular maintenance is typically far lower than breakdown repairs.” Additionally, he recommends making use of the first line of defence in protecting indoor floor surfaces. “Use effective indoor matting. Indoor matting can stop up to 90 per cent of soiling at the entrance to a facility.”

LOOKING AHEAD

The World Health Organisation (WHO) recently formally recognised COVID-19 is spread mainly through airborne transmission. This acknowledgment has underlined the importance of proper ventilation and filtration of buildings, including the need for high standards of carpet care. Bagshaw says using vacuums with the highest available levels of filtration systems can have a significant on indoor quality. “Using high quality HEPA H14 filtration vacuums, or better still, ULPA filtration vacuums can make a huge difference. Recent tests showed that switching from a HEPA 14 to a vacuum with ULPA filters reduced the number of particulates emitted from the vacuum by 76 per cent. That contributes to substantially better indoor air quality.”

According to the team at Filta, good quality carpets are good at hiding dirt. “Effective vacuuming, especially with an upright vacuum with a beater brush or a standard vacuum with a powerhead are effective at opening the carpet pile and removing dirt from the bottom of the pile, not just the surface of the face yarn. “The more we reduce dirt and dust in carpet the more we also reduce the amount that can enter the air or harbor bacteria, and this can assist in improving indoor air quality.” Sebastian agrees indoor air quality will continue to be a hot topic post-pandemic. As he explains: “If you are not maintaining carpets regularly and not attacking the dirt and debris properly, this will cause a lot of issues long term. The general perception of cleaning, including carpet cleaning, has changed as a result of the pandemic. Facilities are more aware of the importance of indoor air quality, and air filtration systems and HEPA filtration. “Prior to COVID, irrespective of industry, cleaning would be the first cost to be cut. As the public has become more of aware of cleaning’s role during the pandemic, they are placing more value on it, and we hope to see that continue even further in the future.” From a technology perspective, Bagshaw says he expects to see a “momentous shift” toward the adoption of low maintenance, low-cost robotic carpet vacuuming solutions designed for commercial applications such as its co-botic 1700. “In today’s market with such a shortage of available labour, it makes so much sense.” ■

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RESTORATION

Why management systems matter In the restoration industry, technical expertise will only get you so far. Invest in management systems to get to the next level. Words Daren Clark

n the restoration industry, there tends to be a lot of talk, workshops, and support groups focused on the technical aspects of our business. One of the obvious topics that is sometimes missing is, “How do you effectively and efficiently manage a restoration company on the business side?” In the 10 years I have been consulting in the restoration field, management systems and leadership training for owners and key managers are often overlooked by those in the industry. 52 INCLEAN NEW ZEALAND August 2022

Management fundamentals apply to the restoration industry just as well as to any other type of business. Management is defined as setting goals and objectives, and then guiding an individual or group toward those goals. To be effective business managers, we need to have systems and processes in place that allow us to measure and control profitability to make smart decisions for our companies.

RESTORATION

DEFINING COMPANY CULTURE

The foundation of profitability is motivating your employees to follow your management systems, processes, and company culture. This means defining what is important to your company and putting those words into action. Value and mission statements look great on the wall, but do those guiding principles translate into actions and attitudes that employees embrace, customers experience, and the public can see? For example, if a professional image is one of the cornerstones of your culture, do you have a uniform policy that puts that value into action? Is the uniform policy supported by a uniform allowance, visual inspections by managers, and reasonable consequences if that standard is not met?

CREATE BUSINESS AND MARKETING PLANS

Once you have established your cultural norms and committed to consistently re-enforcing and upholding them, you must have a plan from which to generate profitability. This starts with a well-organised and practical business plan that outlines your goals and benchmarks for success. A marketing plan serves to support the business plan, functioning as the engine that drives the goals and objectives daily. When I attend industry events and expos, I talk with many small business owners that work hard on the technical side but have no written plan that holds them accountable as business managers. At my company, our business and marketing plan is the common link between franchise owner and STOP consultant. As a team, we are all striving toward the success of our shared plan.

HIRING AND RETENTION

Profitability can come from many sources in your company, but one of the primary factors affecting your success is your team. Recruiting, hiring, and retaining good employees will require distinctly

“

To be effective business managers, we need to have systems and processes in place that allow us to measure and control profitability to make smart decisions for our companies.

”

different objectives and processes, as well as budgeting for time and financial investment. You will need to put in the attention and effort required to build trust and rapport with your staff over time. Management systems ensure you have created an environment that reflects your defined culture, so people want to stay and achieve success. These systems start with the first inquiry by telephone, text, or submission of a resume and end with the exit interview. Since your employees are your most valuable asset, having personnel management systems in place shows a well-planned process of investing in that resource. For example, research shows that employees rate salary as only the eighth most important reason to stay with a company. Thus, focusing on high salary alone to retain employees will likely end in high turnover. Moreover, if the average small business owner spends approximately $6000 on recruiting, hiring, and training an employee, personnel management systems must be in place to support and encourage those employees after their initial training to protect that investment.

COMMUNICATION SYSTEMS

Defined expectations, a clear chain of command, and routine communication are just some of the key factors that contribute to the foundation of

profitability. Without these pillars of communication in place, inefficiency, confusion, and high resignation rates can set in. None of your management systems can function without collaborative communication: “Is production talking to administration? Is administration clear on what marketing needs? Did marketing send those documents to administration? Your business must have clearly defined methods of relaying information from one department to another. The most effective method is written policies, followed by supporting documents, which are reviewed for accuracy and efficiency (measured and controlled) by managers. Requiring cross pollination at specific meetings can also drastically improve communication, collaboration, and accountability – which in turn allows managers to make educated business management decisions to improve service and profitability.

IN CONCLUSION

I encourage you to step back and evaluate how many management systems and processes you have in your business. Moreover, how much management training is done within your company? Do you seek experts both inside and outside your business to conduct training and evaluations of these systems? Does that training clearly draw parallels between profitability and management’s ability to train, track, and produce higher levels of productivity? We are living in an unprecedented age of management with four different generations in the workforce all in need of quality leadership to perform at their peak. Investing in management systems will result in a strong company culture that increases your top and bottom line. ■ Daren Clark is director of operations at STOP Restoration (Service Team of Professionals). This article first appeared in Cleanfax magazine and has been republished with permission www.incleanmag.co.nz 53

RESTORATION

Destroying, bleaching, and preventing mould on surfaces for healthy indoor spaces Tips for eliminating and preventing mould.

Words Shani Troubady

54 INCLEAN NEW ZEALAND August 2022

ollowing a record-breaking wet start to 2022, addressing mould elimination and prevention is high on the to-do list. While it may be unnerving to see dark spots develop and then spread across the ceiling, walls, furniture or surfaces, or notice the intensification of an earthy smell over time, the good news is that all mould can be treated. There are products on the market that help with mould elimination on hard and soft surfaces – many that have been developed in Australia, and have proven to kill mould, remove signs of dead mould and prevent future colonisation.

WHAT CAUSES MOULD TO GROW?

High moisture and humidity play key roles in facilitating mould growth. Under the right conditions, mould can develop within 24 hours and then continue to grow and spread for weeks and months. Northern parts of Australia which experience long periods of high humidity and regions impacted by recent flooding and heavy rainfall are more likely to experience visible mould growth.

WHAT ARE THE HEALTH IMPLICATIONS OF MOULD?

The presence of mould should never be ignored. If left untreated, mould will release

RESTORATION

spores to continue growth. Spores can travel through the air, potentially causing health issues when inhaled – particularly for people who have asthma or are allergic to mould. Dead mould breaks down to mycotoxins which depress the immune system, potentially causing headaches, sore eyes and running noses.

WHERE CAN MOULD BE FOUND?

Furnishings and clothing – Shoes, bags, cushions, lounge chairs, and other soft furnishings can develop visible mould after becoming damp, wet or in environments of high humidity. Spots of varying colours or a strong musty smell are sure signs of mould. Mould can be cleaned from most surfaces and furnishings, and ongoing treatment can prevent further mould growth however, some items may be unsalvageable, particularly when flooding or excess water damage has occurred. Carpets - Water damaged carpet is likely to develop mould in 24 to 48 hours. While mould is easily visible on surfaces such as walls and ceilings, mould can go unnoticed under carpets. A musty odour increased allergic reactions, or black, green or white spots indicate that the carpet is growing mould. Lifting a corner of the carpet will confirm if mould is present and the extent of the growth. Wood and building materials - Most fungi can start growing on surfaces with wood moisture content of 16 per cent and above. Often, dry, tolerant moulds are the first to grow in the early stages of water damage. While visible mould is easily recognisable, it is when mould is hidden that it has the opportunity to thrive and can present significant risks to the health of occupants. Microbial air samples and/or surface samples can be used to measure indoor environmental conditions and detect the presence of mould and bacteria hidden within wall and ceiling cavities. Once detected, mould concentrations should be effectively reduced using professional remediation techniques. Air conditioning and heating systems - There’s nothing more concerning than the thought of breathing in contaminated air. Air conditioning systems often harbour mould and mildew and spread airborne spores for more colonies to form. This may pose significant health risks. Outside air is drawn into the air conditioning system and cooled, and over time, particles and unwanted contaminants accumulate in the system. Telltale signs that mould may be present in an air conditioning system are a musty, earthy smell or visible mouldy spots around air vents. Once detected, a mould remediation specialist can

provide solutions to kill and prevent future mould growth.

HOW TO REMOVE MOULD

With any mould remediation activity, protective clothing should be worn including rubber gloves, eye protection, suitable footwear, overalls, and a face mask. Good ventilation is also essential. In situations of flooding or excess water damage, a mould remediation specialist should be called on for expert advice and services. Mould remediation products that incorporate hydrogen peroxide as a bacterial killing agent will provide a high-speed kill of existing mould.

TIPS FOR ELIMINATING AND PREVENTING MOULD AFTER WATER DAMAGE: 1. Remove unsalvageable mould or water-affected contents immediately from the indoor space. 2. Increase air ventilation and dehumidification to dry out indoor spaces. 3. Identify where mould may be present, including ceiling cavities and walls – visible signs on surfaces or the presence of a musty or earthy smell. 4. Clean mould and water-damaged areas and furnishings with proven solutions that kill mould and bacteria on contact and provide lasting protection. 5. Wearing protection clothing, apply products specially formulated to kill and prevent the regrowth of mould. 6. Leave mould fighting solutions wet on the surface for up to 15 minutes or longer. Check the product packaging or the Instructions for Use (IFU) for the time required for the effectiveness of individual products. 7. Include mould remediation as part of ongoing cleaning and disinfection practices after heavy rain. Even after successful water damage restoration/remediation jobs, it is pertinent to keep indoor surfaces clean and air temperatures/ relative humidity within standards. 8. Continue to control indoor humidity using a dehumidifier or air conditioning unit. Ideally, indoor humidity levels should be around 30-65 per cent to inhibit mould growth. ■

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While mould is easily visible on surfaces such as walls and ceilings, mould can go unnoticed under carpets.

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Shani Troubady is an air quality and applied scientist at Aeris Environmental. Troubady specialises in mould and heating, ventilation and air conditioning (HVAC) remediation projects for commercial and residential properties, medical facilities, and construction sites across Australia.

www.incleanmag.co.nz 55

RESTORATION

Conducting a supplier audit Supplier audits can help ensure you are getting the level of service you deserve from your distributor. Words Michael Wilson

56 INCLEAN NEW ZEALAND August 2022

arpet cleaning companies depend on various cleaning products. Therefore, it’s important to know which are the best performing and most cost effective. This is typically accomplished by conducting a product audit. Without an audit, products are often repeatedly purchased out of habit rather than based on an analysis of performance and cost. Along with product audits, carpet cleaners should also evaluate their suppliers, the

distributors that market those products to them. Because we usually have a personal relationship with distributors, a supplier audit is rarely conducted. We like someone, so we keep working with that person over the years. However, as with products, without investigating possible alternatives, carpet cleaners may not be getting the time, attention, and quality service they deserve from distributors. A supplier audit is designed to determine this.

RESTORATION

“

Without an audit, products are often repeatedly purchased out of habit rather than based on an analysis of performance and cost.

BENEFITS AND CAVEATS

”

Here are a few reasons why conducting a supplier audit is so important: • A top-notch supplier will soon learn which types of cleaning solutions and equipment work best for you and the types of services you offer. Essentially, they become your partner when it comes to supplies. • The supplier will track and update you on what new products may prove more performance effective or cost effective than those you are currently using. • Because supply chain issues are such a big concern right now, an astute supplier may be able to let you know ahead of time if a specific product may be in short supply soon. • A high-quality supplier can help you improve your customer relations, satisfy your clients, and maintain your quality standards. It’s clear there are benefits to conducting a supplier audit, but before we discuss how to conduct one, we need to acknowledge a couple of things. First, virtually every audit will point out the strong and notso-strong points of a supplier. Expect this. It is then your job to determine if the strong points outweigh the weak points based on your business needs and preferences. Second, if the decision is made to continue with a current supplier, be sure to share your findings with them— acknowledge their strengths and weaknesses. Further, if another supplier provides a service that you would like your current supplier to offer, be sure to ask about it. Suppliers committed to providing you with quality service will typically be more than willing to make changes to accommodate you.

DESIGNING YOUR SUPPLIER AUDIT

There are several key components to a supplier audit, but the first one starts with you. Begin by asking yourself the following questions: • Do I need someone to help me select products/cleaning solutions for my business? • Do I need someone for product advice? • Do I need someone that specifically knows the carpet cleaning industry? • Do I prefer selecting products from distributors or brick-andmortar/online mega-retailers? • How important are product delivery issues to me? Answering these questions will not only help you design your supplier audit, but also help you determine if you need to conduct one in the first place. If you are new to the industry, some handholding is often necessary. And if you’ve been around for a while, you’ll likely

find that a supplier evaluation turns out to be more revealing than expected. Answering these questions also helps you stay focused on what you are looking for in a supplier. As you conduct your supplier audit, here are some things that should be examined: • The supplier’s website: Virtually all distributors have e-commerce sites. The big difference is whether they are essentially product brochures or provide product information along with content that can help you run your business. Some distributors, for instance, provide excellent articles and videos on how to use a product or perform a task. This material can prove invaluable. • Customer reviews: Distributors market products, but for carpet cleaning technicians, they can also provide invaluable services. See if there are any customer reviews on this supplier and always take customer reviews seriously. • Employee turnover: Some companies have revolving doors, with employees coming in one door as others are leaving through another. This can indicate business operation problems that could impact your company. On the other hand, a distributor with low staff turnover offers the opportunity to work with the same people over time, developing business relationships that can benefit your company. • Product availability: For a variety of reasons, our country may experience product shortages for a couple more years. Supply chain issues can have a more severe impact on small, mom-and-pop operations than on larger organizations. Finding a supplier who is part of a nationwide network can alleviate some of these issues. If the local distributor is out of a product, another distributor within the network probably has the product and can deliver it to you. • One-on-one interviews: While continuing to work with the same supplier for years because you like them can have its pitfalls, it also can have its benefits. It is important to determine if you are comfortable with the supplier, and the best way to do this is with one-on-one interviews. Remember, these are typically long-term relationships. It’s essential to work with someone that you like, trust, and feel comfortable with. Include this as a critical part of your supplier audit as well. While it might seem like a chore to evaluate your supplier relationship when you are content with your current situation, you’ll likely find an audit to be an eye-opening and fruitful experience. ■ Michael Wilson is AFFLINK’s vice president of marketing and packaging. This article was first published in Cleanfax magazine and has been republished with permission. www.incleanmag.co.nz 57

PRESSURE CLEANING

Keeping pressure cleaner operators safe Words: Warwick Lorenz

he cleaning industry is becoming increasingly specialised, particularly when it comes to both expensive and sometimes complex equipment. High pressure water blasters are now considered to be normal pieces of kit for cleaners as vacuum cleaners. Safety is mandatory in all equipment used but, in high pressure cleaning equipment, it is quite specialised with even small machines sourced from hardware stores being potentially dangerous.

NEW SAFETY RULES APPLY

The Australian/New Zealand Safety Standards were presented to the market back in 2018. It was a result of a number of years of work by the association to come up with rules that set out to impose protective measures to reduce injuries in cleaning and other industries. Hence the Standards Association broke the performance figures of the machines into two categories, Class A and Class B, in an attempt to segregate machines of higher capacity, and therefore deemed to be more dangerous, than the Class A units. In this article, I will discuss the differences of Class A and B machines, 58 INCLEAN NEW ZEALAND August 2022

bearing in mind that most cleaning operators will end up using Class A machines, rarely Class B units.

UNDERSTANDING THE DIFFERENT BETWEEN CLASS A AND CLASS B MACHINES

The Standards Association segregated products by their overall performance expressed as bar/litres per minute. In other words, the classification of the machine’s pressure rating, as marked on the machine in bar, multiplied by the flow of the high-pressure pump’s rating expressed in litres per minute. For example, a machine of 140 bar (2,000 psi) with a flow rating of 10 lpm, has a bar lpm rating of 1,400 bar/litres. As such, it is a Class A machine.

CLASS A HIGH PRESSURE MACHINES Class A pressure washers are rated as operating between 800 bar/litres per minute up to 5,600 bar/litres per minute. Thus, a pressure cleaner with a flow of 20 lpm and 4,000 psi (275 bar/litres) is rated as a Class A machine. It should be noted that any higher than that combination of flow and pressure makes it a Class B machines.

Operators of machines in this class, which can obviously be quite high performance units, are required to be trained and competent in identifying hazards, accessing and controlling the risks of the job and using a safe working procedure. They must be familiar with the operation and maintenance of machine and use suitable PPE. They must also be familiar with the equipment and able to identify the components and potential issues before they become dangerous.

CLASS B HIGH PRESSURE MACHINES These machines being where the Class A units end. The category includes machines up to 30,000 or even 50,000 psi machines, not what we would expect people in the cleaning industry to use, unless they have graduated through to operating big machines on construction sites, mine sites or shipyards. It’s obvious this is a huge band of performance criteria with Class B operator certification procedures significantly more comprehensive than Class A. noncompliance with the Standards can result in the operator of Class B machines having work insurance made invalid or even injury compensation claims denied.

PRESSURE CLEANING

It also should be noted that operators who are no certified or don’t have evidence of certification, may be denied access to industrial worksites, if unable to provide verification of competency. The mandatory safety course is valid for two years, after which the operator must go through the refresher training to maintain the validity of the certification. The operator must also be familiar with the operation of the equipment in a more detailed manner than is required for Class A units. For example, the operator should be trained to carry out daily inspections on the equipment, identify and rectify potential issues, before use. Operation of the machine must be carried out by two people, rather than one operator, unless the operator has a barrier between the machine and any people including themselves. Where two people are required, where there is no barrier, one will be using the gun and the other is stationed by the machine ready to shut it down in the event of an accident. This presupposes

if the machines are equipped with E-stops to facilitate the shutdown.

THE SAFETY CHALLENGE

The above outline is an abbreviated version of the Safety Standards ASNZ/4233. It is recommended that employers utilising operators with high pressure water blasting equipment, regardless of their classification, should familiarise themselves with the rules. Incidents of injury from Class B machines have resulted in legal action and compensation claims as well as major legal costs and financial settlements. You can see this is serious for anybody marketing or using high pressure water blasters. Part two of this series will examine the need for operator training not just for Class B machines, but also for Class A units. ■ Warwick Lorenz is owner of Australian Pump Industries (Aussie Pumps) www.aussiepumps.com.au

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The cleaning industry is becoming increasingly specialised, particularly when it comes to both expensive and sometimes complex equipment.

”

Supreme Award Winner CrestClean is proud to have achieved one of New Zealand’s most prestigious business awards... the Westpac Franchise System of the Year 2021. The Supreme Award recognises excellence within a robust franchise system. The judges commented, “This is an outstanding, successful and very well-structured franchise system, with clear measures of business performance in all dimensions.” CrestClean also won Business to Business Franchise System of the Year. These are great accolades to achieve in our 25th year of business, recognising how well we look after and support our team of franchisees.

“Winning this award reflects 25 years of great work, and the success of our 672 franchise teams working the breadth of New Zealand. It’s all about the people — it’s a real team effort.” Grant McLauchlan | CrestClean Managing Director

Find out more at crestclean.co.nz/franchiseawards

www.incleanmag.co.nz 59

MANAGEMENT

Set up your cleaning program

for success S

etting up your cleaning program is no easy task. Whether you have an in-house team or you outsource work to a contracted service provider, the responsibility to nail the details of your cleaning program is up to you. With so many chemicals and tools to choose from, it’s easy to get overwhelmed. Worse, sometimes you don’t even have a say in what equipment and products the facility will use. Despite all these challenges, how you set up your program from the start will have a lasting impact on your end results. Selecting the right tools and equipment that are specific to the needs of the building, the desired outcome of the work, and that are safe 60 INCLEAN NEW ZEALAND August 2022

A solid foundation yields desired results.

and ergonomic for cleaning workers is a great foundation for a successful cleaning program.

UNDERSTAND YOUR NEEDS AND WANTS

You can’t communicate what cleaning outcomes you want if you aren’t sure about them either. A scope of work document helps your team understand what a project does and doesn’t cover. I have found that a typical scope of work document does a great job of defining tasks and frequencies, but not a great job at explaining the desired results. Take time to determine what you expect to achieve. The results should include the cleaning outcomes (appearance, tolerance, efficacy, floor traction, etc.).

MANAGEMENT

I know this may sound silly but avoid using the word “clean” as an outcome of the results without further definition. Clean can mean so many things to different people, even in our industry. Instead, review your existing scope of work and update it to represent current requirements, changes, and cleanliness expectations. This is also a good time to ensure your cleaning program meets current local department of health regulations.

of plane. The capital (cash) tied up in parts inventories and tools is much lower than that of other airlines because there are fewer required parts. This standardization also makes it more likely a needed part will be available, reducing the amount of time planes are on the ground not producing revenue. Take some cues from Southwest when it comes to standardizing your equipment and processes and you should gain similar efficiencies for your cleaning program.

STANDARDISE CLEANING PRODUCTS, EQUIPMENT, AND PPE

ESTABLISH YOUR CLEANING BUDGET

If your building requires specialised chemicals, equipment, and safety procedures make sure that you define those needs. Fully protect your environment and its occupants with the properpersonal protection equipment (PPE) per your company standards. Make sure employees are trained and qualified not only to use the equipment, but also to identify safety hazards, report them, and correct them professionally. One great example is Southwest Airlines’ standardisation model. Have you noticed how this airline generally does well year after year, regardless of how the economy is doing or even when its competitors lose money? There are a number of reasons for its success, but one is based on its standardised equipment. The airline flies only one type of aircraft, the Boeing 737, which creates considerable efficiencies. For example: • Training Staff training involves only one aircraft. This applies to pilots, cabin staff, ground staff, baggage handlers, mechanics, accountants, marketing managers, cleaning workers, and maintenance staff. • Scheduling All staff can work on any aircraft. For example, if a pilot is sick, any other pilot can do the job without additional training or instruction. This reduces the odds of having to cancel a flight when the scheduled staff members aren’t available. Additionally, any Southwest plane can taxi up to any airport, terminal, or gate from which Southwest flies. • Efficiency Employees know exactly where everything is and how to do their job, no matter which plane or flight they’re working, supporting, or servicing. • Maintenance Mechanics are trained to service one type

Be clear from the beginning on how much money you plan to invest in your cleaning program. A common, but big, mistake is expecting a steak dinner on a hot dog budget. Develop a custom cleaning plan at a fair market—including current salary demands— that will deliver what you want. Exceptional service outcomes will depend on matching your expectations with your budget.

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When you are clear about how you set up your cleaning program and what kind of values you operate by, your program will be stronger

”

MAKE YOUR VALUES CLEAR

Take time to establish what you value most. The number one priority is to provide a clean, healthy, professional working environment. Place great emphasis on hiring practices and employee retention. Third party accreditation can help you communicate the value of cleaning and provide transparency on your cleaning investment. If you value cleaning methods that reduce your environmental impact, include that component in your cleaning plan as well. When you are clear about how you set up your cleaning program and what kind of values you operate by, your program will be stronger. You will build more trust with your stakeholders, resulting in more reliable cleaning performance and outcomes. Good communication, accountability, safety while cleaning indoors, and training good leaders will increase the value of your contracting outcomes. In this new cleaningfocused environment, a strong foundation with clear expectations will help you achieve your cleaning program’s performance goals. ■ Tim Poskin is the director of ISSA Consulting, providing systems integration and consulting solutions for the cleaning industry. He can be reached at timp@issa.com. This article first appeared in CMM Magazine and has been republished with permission www.incleanmag.co.nz 61

MANAGEMENT

What’s your ideal client size? Learn the pros and cons of working with a few large clients for higher fees versus numerous small clients for smaller fees.

n the cleaning industry, as in many other service industries, one of the keys to success is acquiring and maintaining regular customers. This is especially true for someone new to the industry who needs to build a strong client base for their company. There are two schools of thought on the way to go about this. Some cleaning companies prefer to charge a few large clients a bigger fee but may not service them as regularly. Other companies prefer smaller, more frequent jobs, with smaller fees for a larger number of customers. There are pros and cons to both approaches. You need to figure out what client size works best for you.

THE RISKS AND REWARDS OF LARGE CLIENTS

The American philosophy “bigger is better” often spills over into business, fuelling the assumption that servicing the biggest clients is the only way to go. Bigger usually refers to the jobs that pay the most. In the cleaning industry, that may mean you’re hired to clean a large facility once from top to bottom to get ready for a special event, or to clean a restaurant or retail store with several locations on a regular basis. The primary benefit of bigger clients is also the most obvious one; the bigger the job, the more money you will earn. But there is also a large drawback. If the majority of your income comes from a few large clients, and you lose one of them, you are losing a significant amount of revenue. That loss may force you to cut costs in other areas like staffing. In addition to the money they bring in, there are several other benefits to working with a small number of high-revenue clients. You can deliver excellent customer service easier by limiting the number of clients you service. With fewer clients, it’s easier to focus on the needs of each one, building customer loyalty. This personal attention may inspire the company that hired you for a one-time job to call you again the next time it needs cleaning services.

BUILDING A BUSINESS WITH SMALLER CLIENTS

Many cleaning company owners have built very successful businesses by servicing smaller clients on a consistent basis. This tactic works because it is a lot less expensive (as well as less work) to keep an existing client than to find a new one. 62 INCLEAN NEW ZEALAND August 2022

While each job pays less, the combined totals may bring in more than one big client. And if you lose one of these clients, you are losing a much smaller percentage of your income than if you lost a large client. As a business owner, client retention is key. You’ll need to keep your clients happy if you want to keep them. It should go without saying that the main component of this is top-notch service and professional customer relations. But in this day and age, clients need more. They want customisable services that fit their needs, as well as personal attention that show you are looking out for them. If they don’t get it from your company, they might go looking for it from one of your competitors. This is true no matter how many clients you have.

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The decision to build your cleaning business on a few large clients – or many small, consistent ones – is up to you.

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But a cleaning service with a large number of clients must be prepared for the extra time it will take to establish these relationships, while also juggling the demands of scheduling and performing regular cleanings.

BEST OF BOTH WORLDS

The decision to build your cleaning business on a few large clients – or many small, consistent ones – is up to you. There is no “right” answer to client size, plenty of companies have succeeded doing one or the other. Or, perhaps, like an investor trying to diversify their portfolio with big stocks and smaller ones, the best answer may be to do a little of both. ■ Doug Flaig is the president of Stratus Building Solutions, a janitorial services franchise organisation. This article first appeared in CMM magazine and has been republished with permission

MANAGEMENT

How uniforms can boost workplace culture

very day, people around the world wake up and get ready for work. Regardless of industry or role, putting on a company uniform is part of a routine that sets the tone and mindset for the day. Does the uniform make you feel empowered, stylish, comfortable, and excited to start your day? Or do you feel drab and underwhelmed? The importance of fashion and function in uniform is largely ignored, even though it has a direct and highly influential impact on performance, company culture, attitude and perception. As someone who is passionate about the importance of what you wear to work, I feel compelled to broadcast this often as possible: “Uniforms are not just uniforms!! They can – and should! – be so much more.” Uniforms serve different purposes in different situations, roles and industries, but there are some common benefits shared by all. If you are debating whether you should introduce a uniform to your business, or you are not satisfied with your current uniform and need to find a new direction, learning why team uniforms are so important to a business will help you to decide.

TEAM UNIFORMS PROMOTE EQUALITY

Uniforms are a great equaliser. Your staff may occupy different levels in the chain of command, but when they are all dressed in the same uniform, there is a shared sense of team spirit. A uniform provides a level of comfort and structure for employees and can make senior staff more approachable to their juniors. Uniforms also eliminate the stress of what to wear to work, reducing the pressure on team members to keep up appearances and spend an inordinate amount of personal money on clothing for work.

TEAM UNIFORMS PROMOTE LOYALTY

When your employees associate themselves with your brand, they are more likely to feel positive about it. By wearing your uniform or branded accessories in public, they become brand ambassadors. Team members will wake up each day and be reminded when getting dressed who they work for and what that represents. A good

uniform will ensure employees are excited and motivated to get dressed and creates a feeling of team spirit and sense of belonging. A company uniform defines what you are about as a business and ensures that your team is on the same page.

TEAM UNIFORMS BOOST PERFORMANCE AND SALES Your clothing represents your values, beliefs and purpose and helps others identify with you. In business, effective branding can make you appear more approachable, professional, and confident. Often, this can make or break a sales opportunity The company that takes the time to ensure their staff uniform represents the best version of their brand, culture and purpose are more likely to become industry leaders. Strong purpose and culture have a direct, positive impact on staaff morale, sales, and performance. Communicating that

“

In business, effective branding can make you appear more approachable, professional, and confident.

”

message across multiple locations and even countries can be difficult, and a uniform is a key part of achieving consistency and confidence in messaging. A company uniform defines what you are about as a business and ensures, regardless of where your team is based, that they are on the same page. A well-designed uniform will remind team members getting dressed who they work for and what that represents. A successful business will make sure that uniform resonates with what their company stands for, and that their staff are motivated to wear it with pride. ■ Pamela Jabbour is the founder and CEO of Total Image Group, a uniform designer and manufacturer. www.incleanmag.co.nz 63

OPINION

It ʼs showtime!

A message from the BSCNZ ahead of the CleanNZ Expo Sarah McBride

he BSCNZ, in conjunction with Interpoint Events, is excited to welcome everyone to this year’s CleanNZ Expo and the BSCNZ Evolve Industry Conference. After more than two years, this is our opportunity to network, learn, and reconnect. Exhibitors will also share their latest product innovations and services. Please also visit the BSCNZ stand to meet the team, as well as find out more about our membership options and our employment programme, which we run in conjunction with the Ministry of Social Development.

64 INCLEAN NEW ZEALAND August 2022

In partnership with Careerforce, we have organised a fantastic line up of complementary educational seminars running throughout CleanNZ. Organise your team and come join the sessions covering the latest in cleaning, carpet cleaning, pest control, and health and safety. The other major event running in conjunction with CleanNZ is the BSCNZ Evolve Industry Conference. And, for the first time we are also running a dual event in conjunction with the Facilities Management Association of New Zealand (FMANZ). Newly appointed FMANZ CEO, Jo Duggan, saw the event collaboration as an opportunity to bring the two association members together. For more information on this event, or to register, visit: https://www.cleannzexpo.co.nz. The BSCNZ Evolve Industry Conference will be hosted by Kerre Woodham and will feature an extensive line-up of speakers including Sir Richard Hadley; Sir Ian Taylor; Kirk Hope, CEO of BusinessNZ and ANZ chief economist, Sharon Zollner; just to name a few! For more details, visit: www.bsc.org.nz. Discounted conference prices are available for BSCNZ members, which will also include our industry gala dinner at SkyCity, proudly sponsored by NZ Cleaning Supplies. Without our generous sponsors the CleanNZ Expo and the BSCNZ Evolve Industry Conference would not be possible. Thankyou to our Gold Sponsor Karcher New Zealand; and our Silver Sponsors Bunzl, Careerforce, Tork Professional Hygiene,

and Kiwi Maintenance Group. Special thanks also to Auckland Unlimited for their ongoing support assisting the BSCNZ to run a successful Auckland event. Finally, this year Thank Your Cleaner Day will be held on 19 October. Every year we see the event’s momentum growing, with it now celebrated in more than 27 countries. Special thanks to Kärcher as our key sponsor of this wonderful day. We have many practical ideas on how to get involved this year. For more information, or to get involved please go to: www.thankyourcleanerday.co.nz. We look forward to connecting with you soon. ■ Sarah McBride is CEO of the Building Service Contractors Association of New Zealand (BSCNZ)

Keep up to date with the latest industry news direct to your inbox Sign up to the weekly newsletter at www.incleanmag.co.nz/register-for-e-news

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66 INCLEAN NEW ZEALAND August 2022

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www.incleanmag.co.nz 67

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and

FILTA Cleaning Products

Floorwash Battery-powered floor scrubber drier FB25 FB25 is a latest generation floor scrubber drier, powered by high energy-saving lithium-ion batteries. With its innovative and modern design, the FB25 is not just a cordless floor scrubber drier. It has an advanced control system capable of managing the power developed and avoiding any mechanical breakage or damage to the floor or carpet. The FB25 floor scrubber drier is equipped with a latest generation brushless motor capable of thoroughly removing any type of dirt. An artificial intelligence that guarantees a long life.

NZ Cleaning Supplies orders@cleaningsupplies.net.nz www.cleaningsupplies.net.nz

Sanitol Jade Sanitol Jade is a is a uniquely formulated antibacterial hand sanitiser designed to prevent the spread of harmful germs. Sanitol Jade has a rapidly acting formula that kills 99.99 per cent of germs – protecting you against a range of potentially unsafe microorganisms. Sanitol Jade is an effective component of a personal hygiene program and its scientifically advanced formula is gentle on all skin types. Benefits: • Contains natural emollients to replenish the skin’s lipids – leaves hands feeling soft, smooth & revitalised • Natural skin conditioners and light pleasant fragrance – ideal for all ages to use • A refreshing gel that kills germs without the need for water

Whiteley Corporation 0800 257 352 www.whiteley.co.nz

68 INCLEAN NEW ZEALAND August 2022

Florogen range Florogen is a specially formulated, alcohol-based, surface and space deodorant. Florogen removes unwanted odours and provides a positive method for increasing hygiene in the immediate area of use. Florogen has a pleasant fragrance and kills 99.9 per cent of bacteria. Florogen is available in 5-litre and 500ml spray bottles. Benefits: • Long lasting deodorisation. • Hospital strength odour control. • Five fragrances available: Strawberry, Frangipani, Original, Citrus, and Lavender

Whiteley Corporation 0800 257 352 www.whiteley.co.nz

PRODUCTS

Twin Top Battery Sweeper 1100 Effortless manoeuvrability and super easy to use, the Twin Top ride-on suction sweeper from Stolzenberg is one of our favourites here at Proquip! A super strong frame constructed of powder-coated steel and impact-proof panelling, makes it extremely sturdy for any environment or cleaning conditions. Plus, the compact design and tight turning circle of around one metre, gives users the ability to work in almost any situation with unhindered visibility and manoeuvrability. The pivoting lateral brushes avoid obstacles independently giving you a super strong and wide sweeping circle. And it’s comfy! All of the control elements are clearly and ergonomically arranged making it simple for any user.

Proquip New Zealand proquipnz.co.nz

NEW PRODUCT

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NEW Ultra-Compact Scrubber Drier

70% Saving in Cleaning Costs! 80% Lower Water Use!

Easy to Use * Simple to set up and easy to use, by any operator.

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position with fully The Numatic 244NX adjustable handle. Compact Scrubber Dryer is your answer for a fast, Adjustable Water and Flow effective, easy clean Easily adjust water flow

Powered by a high-performance 18-volt lithium-ion battery from the Kärcher Battery Universe, the BR 30/1 C Bp Pack is the ideal solution for maintenance cleaning of smaller areas in offices, shops, medical practices, receptions, hotels and restaurants or even in canteens, schools and hospitals. • 20 per cent better cleaning results • Up to 60 per cent quicker drying times

Kärcher New Zealand www.kaercher.com/nz

to suit your cleaning.

New Zealand based support and spare parts

Simple to Use

Easy to Use Simple to set up and easy to use, by any operator.

Robust Design

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Foot-operated Floor Tool Eliminates frequent bending.

Interchangeable NX300 Lithium ion battery

Easy to Manoeuvre

Centrifugal Water Delivery

*Based on replacing 16L mopping system with 244NX cleaning 7 days per week

Smart & Sustainable Water Distribution Adjustable Handle a day insteadFully of mopping The Centrifugal delivery of water using a direct feed through the the perfect working hine cost in 3Find years.* brushes minimises overall water use, has no messy spray-off and position with fully increases efficiency by reducing time-consuming refills. adjustable handle.

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Adjustable Water Flow Easily adjust water flow to suit your cleaning.

244NX 36V 140rpm x 220mm 2.2L 3L

Foot-operated tank (34.48 Minutes) Floor Tool 21.3kg Eliminates frequent 450 xbending. 1200mm p to 80mins

Call 0800 277 678 today for a FREE demonstration or visit proquipnz.co.nz Agile and Lightweight Agile and lightweight handling easily navigates obstacles in congested areas gliding over floors for controlled, effortless cleaning. Easy Cleaning Park-Up Mode “Park-Up” feature allows users to quickly park-up to move obstacles or carry out other cleaning tasks.

Auckland

Wellington

NX300 Cordless Cleaning Network The NX300 Cleaning Network brings the convenience and performance of professional cordless cleaning across our growing battery range.

Support at your Fingertips, Straight from your Mobile Access a wide-range of multilingual help and support, including troubleshooting and maintenance videos, through the Nu-Assist App.

Christchurch

www.incleanmag.co.nz 69

PRODUCTS

Pullman range from Godfreys For durability, toughness and a heavy-duty clean — Pullman has the solution. These expert products are typically used for commercial applications, meaning they can withstand long usage and will make light work of serious dirt and debris. Highly manoeuvrable and built with larges spaces in mind, these industrial vacuums have a generous capacity to accommodate a total clean on any surface in any space large or small. Featuring powerful suction and HEPA filtration, the Pullman range provides maximum dust pick-up to ensure the ultimate clean, every time.

Vacspare 0800 822 772 sales@vacspare.co.nz

i-scrub 21B The i-scrub 21B is one of the leading batterypowered micro-scrubbers for detail area cleaning. Featuring an onboard tank for dosing cleaning solution and powerful dual 400rpm brushes, you’ll be able to scrub any surface with ease. The 360° adjustable head allows you to pivot and adjust to floors, walls and corners, cleaning areas that are normally hard to reach for larger scrubbers. Better still, the i-scrub 21B can be used with a telescopic handle for floors, or a handheld version for walls and elevated areas.

www.i-teamanz.com

NEW RapidClean GREEN range RapidClean’s new GREEN chemical range is certified by Environmental Choice New Zealand (ECNZ). The products are environmentally preferrable and offer an array of cleaning solutions such as, washrooms, floors and surfaces, glass, kitchen degreasing, and multipurpose. A highly cost-effective solution for eco preferred consumers. • Septic tank safe • Cost effective • Highly dilutable • ECO preferred • Ammonia free • Non-flammable • ECNZ licensed

RapidClean New Zealand www.rapidclean.co.nz 70 INCLEAN NEW ZEALAND August 2022

www.jasco.nz

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y.co.nz