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EDITOR’S LETTER
INCLEAN NZ is published by The Intermedia Group Pty Ltd on behalf of ISSA – The Worldwide Cleaning Industry Association. 41 Bridge Road, Glebe NSW 2037 Australia
Editor’s letter
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W
elcome to the first issue of 2022 and our Industry Leaders Forum. In our third annual report we have spoken exclusively to a number of industry leaders who have candidly shared their highs and lows of 2021, along with their insights on the challenges and opportunities they anticipate will shape the sector in 2022. 2021 was a challenging year for most. But despite the challenges there were also many highlights shared by leaders, such as the resilience of the industry throughout the past 12 months and the critical role cleaning has once again played in keeping people and facilities safe. It is still evolving as to the long-term impact COVID will have on business, and the industry, following another year of lockdowns and disruption, however, what is clear is that the pandemic has placed cleaning and hygiene at the forefront of people’s minds and increased visibility for the industry. The public is now much more aware that visibly clean does not always mean it is clean, and they are far more educated about the risks associated with hand hygiene in the fight against viruses and bacteria. Outside of COVID, there are still issues in the industry that need to be addressed. Many leaders agreed in this year’s report that training needs to continually improve and be formalised, and the significant labour shortages across the cleaning industry, and country generally, because of the fewer overseas students entering the country must be addressed in 2022. In addition, whilst the pandemic has sat in the foreground of the news for a long time now, in the background the issues of climate change and the environment more broadly haven’t gone away. There’s an opportunity for the broader cleaning industry to make a greater contribution, by playing an important role in reducing carbon footprint, managing waste streams, and improving the sustainability of their operations. Thank you to all who participated in our Leaders Forum. It is always a personal highlight for our team putting this issue together and I hope there are some valuable insights that will help you, your staff, and your business in 2022. Happy reading!
Claire Hibbit Managing Editor
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What’s on 2022 ISSA Pavilion at China Clean Expo 29 March - 1 April 2022
Asia’s flagship cleaning industry event will be hosted in Shanghai. www.chinacleanexpo.com
Interclean Amsterdam 10 -13 May 2022
Europe’s leading exhibition for the professional cleaning industry. www.intercleanshow.com
RIA Australasian Restoration Conference and Tradeshow 25-27 May 2022
The event will take place at Novotel Twin Waters Resort on the Sunshine Coast. www.restorationindustry.org.au
MOST CLICKED www.incleanmag.com.au
ISSA Show Canada 8-9 June 2022
Canada’s leading trade show for facility managers and facility service providers. www.canadashow.issa.com
ISSA Cleaning & Hygiene Expo 14-15 September 2022
The cleaning industry’s premier event will take place at ICC Sydney. www.issacleaninghygieneexpo.com
CleanNZ Expo announces new 2022 dates
Commercial cleaning products market poised for growth
ISSA Cleaning & Hygiene Expo rescheduled to September 2022
ISS divests two divisions in Asia
CleanNZ Expo will be held on Tuesday, 25 October and Wednesday, 26 October 2022.
The ISSA Cleaning & Hygiene Expo will now take place on Wednesday, 14 September and Thursday, 15 September 2022.
3M reports rise in fourthquarter sales
3M reports fiscal-fourth-quarter sales of US$8.6 billion, up 0.3 per cent year-on-year.
Asia-Pacific region predicted to be largest region of growth, with an anticipated CAGR of 11 per cent.
ISS announces divestment of two business segments in Asia.
OCS Australia appoints general manager
OCS welcomes general manager as company sets focus on growing Australian arm of the global business.
Wed 15NZ - Thu 16 September 2021 Clean Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand
25-26 October 2022
Clean NZ is New Zealand’s only dedicated trade event for the cleaning industry. www.cleannzexpo.co.nz
2023 CMS
19-22 September 2023
The international conference and trade show will take place in Berlin. www.cms-berlin.de 4 INCLEAN NEW ZEALAND February 2022
ON THE COVER:
For almost seven decades, NZ Cleaning Supplies has been delivering outstanding cleaning products and machinery to customers around New Zealand – and COVID-19 has only made its market position stronger. Find out more about the company’s world-class and sustainable cleaning and hygiene solutions in our cover story on page 10.
IN THIS ISSUE FEBRUARY 2022
ISSUE #1
15 Annual Industry
Leaders Forum
16 BizCover
16
18
20
18 Building Service Contractors Association of New Zealand (BSCNZ) 20 Careerforce 22 CrestClean 24 Cottonsoft New Zealand 26 Diversey ANZ 28 i-team ANZ 30 ISSA Oceania
22
24
26
32 Kärcher New Zealand 34 Makita New Zealand 35 NZ Cleaning Supplies 36 NXP 38 Proquip New Zealand 40 The Robot Factory 42 Whiteley Corporation
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Regulars 03 Editor’s letter 06 Industry news 10 Cover story 43 Products
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INDUSTRY NEWS
ISSA Cleaning & Hygiene Expo rescheduled to September 2022 In response to the rapid rise of COVID-19 cases throughout Australia, ISSA, the worldwide cleaning industry association, has reschedule the ISSA Cleaning & Hygiene Expo. The ISSA Cleaning & Hygiene Expo will now take place on Wednesday, 14 September and Thursday, 15 September 2022, at the International Convention Centre (ICC), Sydney. Lauren Micallef, Oceania Manager, ISSA, said the decision was made following consultation with industry and the ISSA Oceania advisory council. “Our focus is the health and safety of our attendees, exhibitors, speakers, and all staff.
“With numbers set to peak across various states over the coming weeks there has been voiced concern in relation to travel disruptions and the need for staff and their families to isolate from business,” Micallef said. “We understand the planning and effort that goes into the ISSA Cleaning & Hygiene Expo and want to ensure the success of the event for exhibitors and sponsors and for the industry who have been excited to return. “We are confident this postponement will provide a greater opportunity for more participants to attend the expo and share valuable experiences together. Once
again, ISSA Oceania would like to thank all exhibitors, sponsors and participants for their continuing patience and support.” Simon Cooper, managing director of Interpoint Events, organiser of the ISSA Cleaning & Hygiene Expo, said Interpoint actively monitors the COVID situation and keeps abreast of information from local and national authorities, public health advice, and World Health Organisation guidelines. “The safety and wellbeing of our sponsors, exhibitors, visitors and staff is of paramount importance and remains our top priority,” said Cooper. All current bookings for the previously scheduled show in March 2022 will be transferred to the new show dates. If you have questions, please contact Samantha Ewart on (612) 8586 6106 or email sewart@intermedia.com.au.
CleanNZ Expo announces new 2022 dates As a result of the ongoing lockdowns in a number of areas, the Building Service Contractors of New Zealand (BSCNZ) and Interpoint Events have made the decision to reschedule the CleanNZ Expo. The event will now take place on Tuesday, 25 October and Wednesday, 26 October 2022 at the Ellerslie Event Centre in Auckland. “We remain as determined as ever to deliver a bigger and better event for the industry and its stakeholders,” said Sarah McBride, CEO of the BSCNZ. “The CleanNZ Expo is a national event and a time when the industry, as well as related industries can come together to share their experiences and insight as well as showcase their latest products, services, and innovations,” said McBride. “Delivering an event like this takes an enormous amount of planning and
6 INCLEAN NEW ZEALAND February 2022
dedication from everyone involved. We would especially like to thank all exhibitors and sponsors for your patience and support throughout these challenging times. “Our focus is the health and safety of our exhibitors, their staff as well as speakers and attendees. We also want to ensure we are putting forward the best possible expo for all those involved and ensure that those nationally have a chance to participate and attend,” said McBride. “In conjunction with CleanNZ Expo in October, we will look at holding an industry conference and gala dinner, more information on this is to come.”
BSCNZ CLEANSWEEP AWARDS
The BSCNZ CleanSweep Awards are scheduled to take place on the original date of Wednesday, 2 March 2022.
The CleanSweep Awards recognise and celebrate the excellence, dedication, skills and work of members and their service teams in the commercial cleaning industry. “The CleanSweep awards night is an opportunity for the New Zealand commercial cleaning industry to come together and celebrate the success of outstanding organisations and individuals,” said McBride. “We are very pleased to have the ongoing sponsorship support of the Auckland Unlimited, NXP/The Service Company, Tork, Kiwi Maintenance Group, Karcher, Careerforce, Cottonsoft and Alsco. We will be limited to 100 attendees and will follow the government’s health and safety protocols.” The awards will stream live for those who are unable to attend. For more information about the event, visit: bsc.org.nz
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INDUSTRY NEWS
Keeping hospitality staff and customers safe is on all of us, says Whiteley As a leader in the field of infection prevention products for both commercial and healthcare applications, Whiteley has seen demand surge for products such as hospital grade disinfectants, hand sanitisers, and disinfectant wipes. These products have long been associated with healthcare but are now widely regarded as essential for all businesses. This has been driven by the broader community wanting to provide reassurance to their staff and customers that their premises are not only being cleaned but disinfected on a regular basis. Within hospitality and food service venues Whiteley say it is seeing an unprecedented expectation that cleaning
and hygiene extends well beyond the kitchen, with customers wanting to see high specification disinfectants being used in dining areas, and on high touch point areas such as chairs, menus, door handles and bar tops. Having quality hand hygiene products visible and available also provides good reassurance for patrons. Cleaning is much more than just having the products and a routine. We need to know about the different products available, best practice usage and how to train staff accordingly,” states Dr Greg Whiteley, Whiteley Chairman. “We all feel that we know how to wipe down dining tables for instance,
but studies have shown there are nine variables impacting effectiveness when wiping a surface ranging from how much detergent or disinfectant to use, how fast we clean, the type of cloth used, and how frequently it is changed. Wiping down tables between customers brings high risk of virus spread from surface to surface via the cleaning cloth if not done correctly.” Dr Whiteley recommends venues follow these basic principles to reduce risk: • Use a high-quality cleaner/disinfectant • Use single-use wipes or paper towel if using a disinfectant spray • Use each wipe on one surface only • Wipe only in one direction
Tennant appoints new national sales manager Tennant Australia has appointed Conrad Pearson as national sales manager for Australia and New Zealand. Pearson, who started with Tennant in January 2012 brings many years of experience through different aspects of the business. Beginning as territory manager in eastern Melbourne by mid-2015 he assumed the role of business development manager, responsible for major account management and business development. In late 2018 Pearson was promoted to regional sales manager of the southern region. The new national role now sees him accountable for all sales through ANZ’s direct, dealer, and strategic channels. “With the support of a very strong and experienced ANZ leadership team, it gives me added confidence that under Conrad’s leadership, the ANZ Sales business will continue to perform at a high level in 2021 and beyond,” said Tennant ANZ general manager, Markus Haefeli. Pearson said he is excited to take on the challenges and opportunities that this role brings. “With a highly professional sales team across our direct and strategic business we are well positioned to continue to grow and provide industry leading products, service and support”.
8 INCLEAN NEW ZEALAND February 2022
INDUSTRY NEWS
OCS Australia appoints general manager
ISS commits to net zero emissions by 2040 ISS has announced a commitment to reaching net zero greenhouse gas emissions within scope 1 and 2 by 2030 and full-scope net zero emissions by 2040. As part of its promise, ISS will also provide full-scope reporting of its environmental footprint, including its entire supply chain. The company’s sustainability strategy calls for electrification of its global fleet of more than 20,000 vehicles, increasing the renewable energy share in its facilities, and reducing water waste in cleaning services. “At ISS, we recognise the full scope of the ongoing climate and environmental crisis. And we are strongly committed to carrying out our operations and delivering our services in a sustainable way. This is why we are now being even more ambitious and proactive in our sustainability efforts – with a defined set of bold global targets as our guiding star in the coming years,” Jacob Aarup-Andersen, Group CEO at ISS World Services said. “In alignment with our commitment to the Science Based Targets initiative (SBTi) we are right now in the process of establishing our specific science-based targets within all three scopes based on our full scope baseline of 2019. This will enable us to develop reduction strategies, working in partnerships with our 40,000 customers and our 80,000 suppliers worldwide,” he adds.
REDUCTION OF FOOD FOOTPRINT BY 25 PER CENT IN 2030
As a key element of ISS’s roadmap to net zero, the company will boost its food sustainability programme. “As a major player within food solutions for the global workplace, we have an obligation to drive food sustainability. We will reduce the greenhouse gas emissions associated with the food we serve globally by 25 per cent by 2030, from our 2019 baseline,” Aarup-Andersen said. In addition, ISS plans to halve the amount of food waste by 2027. “In close cooperation with our clients and innovative technology partners, we are already rolling out concepts using artificial intelligence, other smart solutions and data to manage and reduce food waste and emissions. These efforts will be intensified going forward,” said Aarup-Andersen
International facilities management company, OCS Australia, has welcomed Stephen Lockley to the role of general manager Australia. Lockley is an experienced people leader with strategic management experience across both soft and hard services, including cleaning, integrated facilities management plus mechanical and electrical. He has worked across multiple sectors, managing services in healthcare, manufacturing, retail, remote sites, corporate, government, utilities and education. His recent senior management experience has included roles with Ventia in Australia and New Zealand, ISS in Asia, and Sodexo in Australia. Gareth Marriott, managing director OCS Australia and New Zealand, said the new role was testament to the company’s focus on growing the Australian arm of the global business. “Australia is an important strategic market for OCS. We have been operating here since 1998, growing to more than 350 sites across the country while delivering the same quality service and family values that our founders set back in 1900. “Steve brings with him strategic strengths to support and grow our market share across key sectors and assisting in driving our acquisition strategy. He has the depth of experience we need to continue to innovate, to excite our customers and deliver quality solutions.” Lockley said he’s excited about joining the OCS family and working with the Australian team. “I’m looking forward to meeting the team and our many clients and working together to deliver quality solutions and great service.” Lockley said that he believes that “there is currently a real opportunity in the market and having the support an international company will help to accelerate profitable growth across multiple business sectors”.
www.incleanmag.co.nz 9
COVER STORY
Experience counts
I
For almost seven decades, NZ Cleaning Supplies has been delivering outstanding cleaning products and machinery to customers around New Zealand – and COVID-19 has only made its market position stronger.
n an industry where some fly-bynight companies have tried to take advantage of the rising demand for cleaning products and services during the pandemic, NZ Cleaning Supplies knows it has an edge. Launched in 1954, the business has been operating successfully since then and today boasts an average employee tenure of about 12 years. Managing Director Ebin Sebastian says such longevity and experience means his team members truly understand any products they sell and can make clear and informed recommendations for customers. “We believe experience makes the best teacher,” he says. The Auckland-based business is well known for delivering world-class and sustainable cleaning and hygiene solutions to the commercial, industrial, 10 INCLEAN NEW ZEALAND February 2022
food-service, education and healthcare sectors. In addition to sourcing the best products from international partners, NZ Cleaning Supplies has its own chemical manufacturing plant on New Zealand soil, which has been crucial to maintaining distribution at a time when many competitors are battling global supplychain bottlenecks. Sebastian says the combination of sourcing, manufacturing and distribution know-how has served NZ Cleaning Supplies well. Some other operations, he argues, are merely “box movers”. “For example, if you ask them for a shower cleaner they’ll just give you a generic product, whereas we’ll ask questions to find out about our customer’s problems and then we work backwards from there to get them the best product. That’s our key expertise.”
SOMETHING FOR EVERYONE
NZ Cleaning Supplies’ vast range of products covers the spectrum from wipes, dispensers and chemicals through to microfibre mops, protective gear and window cleaners, and lots more. On the machinery front, it offers everything from commercial vacuum cleaners to hi-tech road sweepers. The business’s Ellerslie warehouse is the largest dedicated cleaning-supplies facility in New Zealand. Managing the distribution of those supplies has been the key to success during the pandemic. Sebastian says his forecasting and logistics experts have done a great job of ensuring that the right products get to customers at the right time. To do so, the business has held larger supplies of stocks than normal to over logistics delays, and it keeps about three substitute products on hand in the event
COVER STORY that a particular product is in short supply. “We always have a substitute available. So if a customer runs out of a favoured chemical they use to kill the coronavirus, for example, we have other options for them.”
TECHNOLOGY AND SUSTAINABILITY TO THE FORE
In 2022 and beyond, Sebastian says NZ Cleaning Supplies is committed to bringing new technology into New Zealand which can play a part in addressing labour shortages. He notes that strict border closures in New Zealand have dried up the pipeline of migrant workers who have been so crucial to the industry for many years.
CUSTOMERS COME FIRST Ebin Sebastian says the following strengths have held NZ Cleaning Supplies in good stead during COVID-19.
In-house service
Sebastian says customers welcome the fact that NZ Cleaning Supplies conducts in-house servicing of all the machinery it sells. “We don’t subcontract it out to anyone,” he says.
Logistics forecasting and management
A focus on pre-planned inventory has paid off for the business during the pandemic at a time when traditional justin-time inventory models have proven inadequate. Customers have benefited from accurate internal forecasting of product demand and an insistence on having reserve stocks available.
People power
NZ Group has a nationwide team of about 70 employees who Sebastian describes as the company’s “greatest asset” because of their high levels of training and commitment.
Highly productive machinery is one solution, including ride-on scrubber driers that are more efficient than traditional walk-behind machines. In the floorcare space alone, NZ Cleaning Supplies has a suite of machinery to offer, including from: • Ghibli & Wirbel, an Italian producer of scrubbers and dryers • Minuteman, an American manufacturer of industrial floor care machines • TSM, an Italian producer of outdoor sweepers • Dulevo International, an Italian manufacturer of sweepers for commercial, industrial and urban cleaning sites.
“We want to deliver solutions that work well in the New Zealand market,” Sebastian says. “And we want to give the right advice to our clients on the basis of productivity, quality and performance. Those three things are key for the industry, whether it’s with machinery or chemicals.” NZ Cleaning Supplies is also staying true to its pledge to provide sustainable products. Sebastian says when COVID-19 first hit, some companies were tempted to move away from green products. “But for us sustainability is still a crucial thing,” he says. In addition to offering environmentally friendly chemical options, the business is embracing recycling initiatives and sustainable packaging. A case in point is its Dulevo range of road sweepers, which are known for being a zero-emissions vehicle that reduces maintenance and power costs, and which can also recycle any water that is used. Dulevo’s EURO6 diesel engines set the standard for emissions reduction, while the brand also has fully electric options. “We’re providing solutions that are as sustainable as possible,” Sebastian says.
With the packaging of chemical products, a real effort is being made to minimise plastic waste. With its MultiClean range of cleaners, disinfectants and degreasers, NZ Cleaning Supplies offers a 350-litre ready-to-use option that cuts down on packaging that would be required for smaller portions. Its microfibre products from partner TTS Italy produce lower levels of leaching than other equivalents, which limits the amount of associated plastic particles that can end up in waterways and oceans and harm marine animals. “We’re connecting with partners who bring us great technology that is also great for the environment,” Sebastian says.
SALES FOCUS
As part of its growth plans, NZ Cleaning Supplies has brought experienced cleaning industry executive Leizel Macleod on as its new National Sales Manager. Sebastian says the appointment, along with other new faces in the sales team, signals to customers that the business is ready and willing to target new market sectors. With the pandemic hurting commercial office-cleaning demand, NZ Cleaning Supplies is ramping up its sales to high-hygiene retail spaces such as supermarkets, as well as healthcare facilities and dairy plants that have stringent hygiene needs. “We’ve never focused on those areas in the past,” Sebastian says. “We were always concentrating on the commercial side of the business, but we don’t want to have all our eggs in the one basket.” Regardless of the sector, Sebastian says his team will never offer a one-size-fits-all service. “We want to listen to customers’ needs and then offer a tailored solution that makes their life easier.” ■ www.incleanmag.co.nz 11
INDUSTRY NEWS
ProquipService available in Auckland and Wellington Now available in Auckland and Wellington, ProquipService is a full health check for your Proquip assets. “This important preventative measure also means your machine remains a high-quality asset to your business,” said Proquip. “Making the decision to invest capital into an asset is not an easy one to make and the value of that asset must be reflected throughout its lifetime to justify the investment. With this in mind, our
highly trained and knowledgeable team can help ensure the value of any of your Proquip machines through regular and thorough servicing.” The Proquip team provide top quality machine and asset services to check all components are working correctly and that the asset, as a whole, is operating at the optimum level of performance. Depending on the machine and your preference, Proquip can provide the service
by either sending a technician out to your facility or by having the machine come to one of our sites in Onehunga and Petone. During the service, Proquip will carry out a series of tests to determine if the components of the machine are working effectively and efficiently. These components include any piece of the machine and the technicians will carry out a rigorous inspection to check each and every one of them is operating correctly.
RapidClean hosts annual general meeting, announces NZ Member of the Year RapidClean recently held its annual general meeting (AGM), reviewing 2021 and outlaying the company’s future business plan. Rapid Group general manager, Bruce Lees advised the 2020-21 year had been another strong result in terms of growth, with a collective increase in turnover exceeding 20 per cent in New Zealand, which is a continuance of the previous five years of consecutive double-digit development. He said the pandemic had presented challenges for the group
12 INCLEAN NEW ZEALAND February 2022
and its members to overcome and the success was a result of their teams positive attitude to finding solutions and meeting customer’s needs. At the AGM, in a continuance of employing women in senior professional positions, Lee-Ann Kemp was appointed to the Rapid Group board. Kemp holds a Bachelor of Commerce and post Graduate Diploma in Business and will assist with RapidClean’s continued development.
Rapid Group Accountant, Natalia Varlamov, advised RapidClean is in a sound financial position to fund growth and continues to pay all suppliers in full, on time, every time. Each year after the AGM, RapidClean awards are announced for their members that have performed exceptionally. This year the winner of the RapidClean Member of the Year in New Zealand was Bay Direct Distributors in Tauranga closely followed by Runner Up, Counties Cleaning Supplies.
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The same remarkable performance of bigger size ride-on scrubber dryers comes with a modern and impactful design. Everything is conceived to make this machine compact and extremely handy.
Compact and reactive, the squeegee naturally adapt itself to the movements of the machine following the head brush. Available in two widths (850 and 950 mm) it guarantees perfect drying results on any type of surface, even when cornering.
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INDUSTRY NEWS
Survey finds restrooms make a lasting impression A new survey commissioned by US-based Cintas Corporation has found nearly three-quarters of respondents (74 per cent) say dirty restrooms would cause them to have a negative perception of a business. More than two in three Americans (68 per cent) also say restrooms with empty hand soap, toilet paper and paper towel dispensers would impact their opinion of a business negatively. The survey of more than 2000 U.S. adults was conducted online by The Harris Poll. “Facility cleanliness has been in the spotlight since the onset of the pandemic and is more important than ever in protecting a business’s reputation,” said John Engel, director of marketing, Cintas. “This survey confirms that a clean and well-stocked restroom is important to any business’s image.”
The survey also found that restroom cleanliness is more likely to impact perceptions of older patrons. For example, more than half (56 per cent) of 18 to 34-year-old say dirty restrooms would cause them to have a negative perception of a business. In comparison, 92 per cent of adults 65 and older would have a negative opinion of a business with dirty restrooms. Well stocked and pleasant-smelling restrooms are also more likely to impact older adults’ perceptions of a business compared to younger adults. For example, 58 per cent of 18 to 34-year-olds say foul smelling restrooms would cause them to have a negative perception of a business. In contrast, 86 per cent of adults 65 years of age and older say foul smelling restrooms would cause them to view a business negatively. Additionally, more than half of 18-34-year-olds (56 per cent) say restrooms with empty hand soap, toilet paper and paper towel dispensers would cause them to have a negative perception of a business compared to 85 per cent of those 65 years of age and older. In addition to restroom cleanliness, the survey found other areas of facility maintenance can impact people’s perceptions of a business. Other key findings include: More than two thirds of respondents (68 per cent) say dirty floors would cause them to have a negative perception of a business More than half say dirty building entryways (57 per cent), obvious use of dirty mops (56 per cent), dirty windows/exterior glass (51 per cent) and poorly maintained parking lots (51 per cent) would influence their opinion of a business negatively. “Perception is reality, and the perception of a business can be impacted by facility cleanliness,” Engel added. “Consider working with an experienced facility services provider that offers outstanding services and supplies so you can focus on what you do best – serving your customers.”
i-team ANZ expands partner network in New Zealand i-team ANZ is excited to announce the expansion of its partner network across New Zealand, which has been made possible by the addition of Filta as an i-team master partner to solidify availability of our product line-up and support our growing presence across the country. “As demand for the range of i-team products grows in New Zealand, so too will our capacity to provide our products throughout the country, while taking a more hands-on approach
14 INCLEAN NEW ZEALAND February 2022
to both customer support and sales side of our business,” said the company. Since the addition of Filta, i-team ANZ has also welcomed Commercial Cleaning Supplies, Waikato Cleaning Supplies and Specialist Cleaning Supplies. According to i-team ANZ, this will allow the company to grow its product line-up across the key regions, enable closer contact with customers, and provide a more robust and immediate network across both the North and South islands to assist customers. “The new working collaboration with Filta and partners means that more businesses across New Zealand will be able to discover our range of innovative and class-leading commercial cleaning products, like the i-mop and vac range, the i-air PRO air purifier, and a whole lot more,” the company said. “2021 has proved an exciting and influential year for i-team ANZ, watching as our network expands to close to 30 active partners across both the Australian and New Zealand markets. This also translates to added opportunities for hands-on demonstrations, so you can witness the class-leading power and efficiency of the i-range in your own office or commercial space.”
2022
Industry Leaders Forum
the name you can trust
www.incleanmag.co.nz 15
INDUSTRY LEADERS FORUM
Darrin Barclay Country Manager, BizCover NZ
“
It’s not for us to influence change in any particular industry other than our own. Rather, we want to help those in the industry to prepare and be protected from change.
”
How was 2021 for BizCover? What were the highlights? What were the challenges? The year 2021 proved to be, like for many businesses, a challenging one for BizCover in New Zealand. The intermittent lockdowns and uncertainty around the COVID-19 pandemic drove most of the challenges. Being an online business, the transition to working from home for all staff was seamless. Whilst there was a slight downturn in the forecasted number of businesses buying new policies, we had opportunity to assist existing customers with their impacted cashflows when negotiating extended credit terms with insurers. Overall, the positives attained from the challenges presented made it an enjoyable year in some ways.
What will be the immediate focus for BizCover in 2022?
Our immediate focus will be to continue to provide stable costs and broader coverage, quickly and conveniently for all our customers. We expect an upturn in business once the “new normal” of living with COVID-19 has been factored into all walks of life and business.
How will BizCover engage with the cleaning industry in 2022? We will continue to provide affordable and quality products to our customers in the cleaning industry. We are extremely proud of the fact that hardly any of our insurer products have seen any 16 INCLEAN NEW ZEALAND February 2022
increases in 10 years but the products continue to provide adequate protection for our customers at claim time.
What opportunities and challenges do you see for the cleaning industry in 2022?
The cleaning industry, especially commercial cleaning, has been seen as ‘more than’ an essential service during the pandemic. Where businesses have remained open or when businesses open up again, high standards of cleaning will be high up on the risk management checklist. It is a good time to be in the cleaning business and those that provide reliable and affordable services, will most likely thrive. Retaining staff and maintaining good training will be a challenge, like any industry going through a growth spurt.
What do you see, as far as changes and adjustments, the cleaning industry must embrace post-COVID?
The cleaning industry will need to be aware of health risks and bring that awareness into training and knowledge for all staff. These risks and understanding will also need to be shared with customers. Cleaning firms may employ different operating levels to cope with the varying rules and procedures that Health Orders might bring. An increased knowledge of the pandemic implications on customers’ operations will be paramount for the top operators.
INDUSTRY LEADERS FORUM
What long term changes do you think will need to be implemented to business processes as a result of the pandemic?
Businesses will be more aware of risk than in previous times. This may vary from health issues to asset and revenue protection issues. Those businesses that are aware of risk, its implications and the treatment of it might be more likely to thrive.
What additional advice do you have for the cleaning industry now and after the pandemic?
At BizCover, we know business insurance. We are experts in providing the small business owners in the cleaning industry with competitive products that protect them in their time of need. It’s not for us to influence change in any particular industry other than our own. Rather, we want to help those in
Life is already
the industry to prepare and be protected from change. What we’ve noticed is that cleaning and sanitation have become more prominent issues throughout the pandemic. This trend is likely to continue and has the potential to influence business processes in the cleaning industry. If business circumstances have changed or you’ve got new employees or equipment, your business insurance may be outdated. Many small businesses in the cleaning industry are now in a vastly different position than they were at the start of the pandemic. So now is a good time to take stock and review your insurance cover, to ensure you have adequate cover for your business.
Is there a message that you would like to share with the industry? We want business owners in the cleaning industry to know that BizCover is here
to help protect your business. Whether they’re small or large; whether they just need Public Liability insurance or whether they’re a bigger business that needs to cover portable tools and equipment; BizCover is here to make business insurance simple. The second point that we want to get across is the importance of reviewing your insurance. Cleaning looks to be a growth industry, and with growth comes change. As your business grows, ensure your risk protection grows with the new circumstances. Otherwise, you could be left in a sticky situation without the right cover. Lastly, we would like to thank all the small business owners from the bottom of our hearts. It has been a tough couple of years but together we have seen that light at the end of the tunnel and emerged on the other side. ■
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INDUSTRY LEADERS FORUM
Sarah McBride CEO, BSCNZ How was 2021 for the BSCNZ?
There are silver linings to everything in life, and once again, over the past 12 months we can be grateful that we are in an industry that can continue to function. And not just function, but also assist our communities to control COVID-19. BSCNZ members reported in 2021 that Thank Your Cleaner Day was acknowledged by more customers than in previous years. Even the Prime Minister took the time to create a message for cleaners on this special day! During 2021, BSCNZ continued to advocate and work with MBIE policy advisors, relevant ministers, the Labour Inspectorate, Ministry of Health, Ministry of Social Development, industry training organisations, and union on behalf of its members. We are in an ever-changing environment and BSCNZ plays an important role to ensure the voice of the commercial cleaning industry is heard.
What challenges and opportunities do you see for the industry in 2022? According to the Institute of Directors sentiment survey 2021, boards have noted finding talent and retaining talent will be the biggest challenge of 2022. Eighty-eight per cent of directors have discussed strategic talent related issues and risks, such as employee engagement, performance, and retention. Fifty-seven per cent of directors said labour quality and capability is one of the biggest impediments to national economic performance, up from 32 per cent in 2020. MSD have reported there are currently 100,000 jobs advertised online. Three quarters of these are described as ‘entry level’. As borders remain closed every employer is feeling the pressure. The issue of labour shortages leaves us looking within Aotearoa for the solution. I believe a key solution is to engage youth effectively and sustainably. 18 INCLEAN NEW ZEALAND February 2022
Each year 60,000 youth graduate from high school. Lockdowns have meant that many have missed out on career expos and gateway training. It is of great concern to the government these youth often leave the education system with no idea what they will do next. Due to the pandemic these youth of the past two years are described as the ‘lost youth’. As an industry we can offer entry level employment, qualifications specialising in commercial cleaning, and a career pathway to a vast number of varied roles.
How can the industry engage, recruit, and retain staff in 2022?
Employment statistics tell us 80 per cent of the jobs filled by youth are through networking. The most used online platforms used by youth today are Instagram and Tik-Tok, followed by Facebook. Employers need to recognise their recruitment strategy has to be widespread. Video is also king – short 20 second videos will gain attention. Majority of youth are incredibly connected to the world; they care about the environment. They are very attracted to workplaces where they feel they are contributing to the community and the environment. They want to know there is a career pathway, they want to understand any short-term gains, this will encourage them to stick around. Talk to them about the official quals and what this can mean for their long-term career. Another important employment offering is to be flexible; youth are often trying to balance study and family commitments.
What will be the BSCNZ’s priorities in 2022?
MSD is launching a campaign to reach these ‘lost youth’. On behalf of our employers BSCNZ will continue to work with MSD.
This year, Thank Your Cleaner Day will be held on Wednesday 19 October. We encourage our industry and our customers to get involved. The BSCNZ will continue to work together to support our members in the coming year. We can all see that this pandemic is far from over, our industry will continue to play a crucial role. We will continue to advocate on behalf of our members to ensure the important voice of our industry is heard.
What advice do you have for other leaders in the cleaning industry?
Just as the word implies “lead”, our people need a positive outlook more than ever before. Being an effective leader means treating people with respect and giving them a reason why they should work and stay with your business. As we face another round of covid, we must continue to be creative and agile. In the words of BSCNZ national president Paul Emery, recent events and our new environment has presented many challenges, one of the most significant is the increased difficulties most companies are having finding staff to fill vacant positions within the cleaning industry. We need to find new ways to engage with our cleaning employees. Focus on training and creating new career paths for younger people is one way to build a workforce from within your business. Where possible, rotation of routines and even moving staff around different sites can increase job satisfaction and provide a more interesting work environment for employees to continuing to work in our industry. We need more flexibility in our employment relations. We must continue to convince government that their proposal to change labour market relations through Fair Pay agreements is a step backwards and there is no empirical evidence that it will provide a more stable work environment that is more productive. ■
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INDUSTRY LEADERS FORUM
“
Jane Wenman CEO, Careerforce
Despite the backdrop of the gradual implementation of the RoVE reforms and COVID-19, we have delivered one of our best years. I believe this is a reflection of the resilience and passion of our staff, but also of the strong partnerships we have formed with employers and the trust they have in workplace-based learning.
”
How was 2021 for Careerforce?
In 2021 we continued to navigate the Reforms of Vocational Education (RoVE), which were first announced in February 2019. Part of these reforms involve the future of Careerforce’s ‘arranging training’ function. Following extensive engagement with our stakeholders, our board made the decision that we would transition this function to Te Pūkenga. October 2021 saw the transition of our cleaning sector standard setting responsibilities to Ringa Hora – the Workforce Development Council (WDC) for Service industries. Early in the year we received the welcome news from the Tertiary Education Commission (TEC) that cleaning programmes would be included within the Targeted Training and Apprenticeships Fund (TTAF) from January 2021. This meant enrolment fees for all cleaning programmes would be fully funded through to December 2022. The government’s decision to fund cleaning qualifications reflects the workforce challenges the cleaning sector currently faces, and the value of having professionally trained staff. Over 2021, we also reviewed the programmes leading to the New Zealand Certificate in Cleaning Levels 2 and 3 to ensure that they remained fit for purpose. A 20 INCLEAN NEW ZEALAND February 2022
wide range of industry specialists had input into updating the unit standards and we expect that the revised programme will be available in the first quarter of 2022. In March 2021, we partnered with the BSCNZ to create a free online learning module with useful advice on how to organise a deep clean and halt the spread of COVID. Also, in 2021 we introduced trainee engagement initiatives to keep trainees motivated and on track with their learning. Trainees in Level 2 and 3 cleaning programmes receive a welcome pack, regular emails with a copy of their training progress report, gentle encouragement and training supports. From November 2021, trainees also now have access to iportal, a secure portal which gives them the ability to view their personal training progress on demand.
Historically, we have been restricted from ‘delivering’ training, but with the relinquishment of our standard setting responsibilities, the same restrictions no longer apply. In close discussions with stakeholders, we are exploring what ‘delivering training’ could mean for Careerforce in 2022, and how it can further enhance our learner outcomes. We will continue to develop the trainee engagement initiatives that we introduced in 2021 to keep learners engaged throughout their training for successful outcomes. We will also continue to adjust to new ways of working in what is expected to continue to be a changing environment, especially with potential new Covid-19 rules, and new training to keep up to date with the impact of COVID-19.
What will be the immediate focus for Careerforce in 2022?
To see a continued improvement in the recognition and respect of the cleaning workforce, and to improve access to quality training across all organisations in the sector. The latter will not only support improved career outcomes, but also better life outcomes for the workforce, afforded by improved remuneration and job retention.
Later in 2022, we will officially transition our ‘arranging training’ function into Te Pūkenga. The expectation is this will largely be a ‘lift and shift’ exercise, and we will carry on as Careerforce for some time (albeit under the Te Pūkenga umbrella). Our focus is very much on business as usual, and to minimise any disruptions for learners and employers through the transition process. The full implementation of the RoVE reforms are expected to take many years to take full effect. Throughout 2022, we will continue to engage with workplaces to support a smooth transition for our employers and trainees.
What are the major opportunities you foresee for Careerforce in 2022?
Free enrolments in our cleaning programmes will continue through 2022 because of the TTAF fund, and so we expect to see continued strong enrolments. We will also continue to focus on improvements that will lead to better outcomes for our learners and employers.
What is one issue in the cleaning industry that you would like to see addressed?
What advice do you have for fellow leaders in the cleaning industry?
As the ITO for the cleaning sector, probably no surprises here, but we would like to see a greater commitment from the wider cleaning sector to upskilling their staff. We work with a number of cleaning organisations who do demonstrate this commitment, and who also see the dividends flow through, notably in the areas of staff satisfaction and retention, and also ultimately in greater client satisfaction. With continued free enrolment through to December 2022 (courtesy of the government’s TTAF funding), 2022 is a great year to enrol your staff. The employment market is expected to remain very tight, so any measures you can take to invest in and retain staff will be critical. ■
“An organisation is only as good as its team members. Each Clean Crew member is NZQA trained so that we can deliver professional, top notch cleaning services for all our customers.” Gary Singh, Owner, The Clean Crew Gary can attest to the high standards of cleaning and service improvements that result from staff completing Careerforce training programmes. Cleaners gain the skills needed to achieve nationally recognised cleaning qualifications. Careerforce is the Industry Training Organisation for the cleaning sector, supporting employers to deliver workplace-based training.
Call us about free enrolment in our cleaning programmes! www.careerforce.org.nz/cleaning careerforce.org.nz/cleaning info@careerforce.org.nz 0800 277 486
INDUSTRY LEADERS FORUM
Grant McLauchlan Managing Director, CrestClean
“
A professional ‘clean’, undertaken by highly skilled operators with the correct equipment and tools is now at the forefront of customers’ minds when making purchasing decisions. Gone are the days of merely paying lip service to cleaning and hygiene — that is no longer acceptable to organisations, employees, or customers.
”
22 INCLEAN NEW ZEALAND February 2022
How was 2021 for CrestClean?
Overall, 2021 was a successful year for CrestClean. We achieved significant growth in contracted revenues, operated without any serious harm or injury and improved the overall dynamic of our customer base, all through a period of unprecedented disruption. A highlight of the year was the high level of engagement from our operational teams and celebrating our 25th anniversary in business in December which finished the year off on a positive, celebratory note. Once again, the challenges of working through rolling, regional COVID-19 lockdowns created many issues, but our team all stepped up to the mark to ensure we operated without disruption to support our valued customers.
Is there an achievement you’re particularly proud of from the past 12 months?
Operating without serious harm, or disruption to our customer services, through an incredibly difficult period. Over the last 12 months we reviewed and improved our training ecosystem, adapting our business systems and processes to not only survive, but to excel through a period of adversity. We held our position and maintained ongoing training and upskilling programmes under often stressful logistical circumstances with COVID-19 playing havoc with training attendee numbers and trainer availability. We have maintained our core principals and operating standards and compliances, even with the challenges we faced. We managed to grow our business and still offer the same high standard of cleaning our customers expect.
What will be the immediate focus for CrestClean in 2022?
Following on from 2021, we will have a continued emphasis on the wellbeing and safety of all personnel involved in our business. We recognise the COVID-19 experience to date has affected many people differently and now, with the ongoing uncertainty of Omicron, requires us to maintain open, honest, and transparent communications both internally and with our customers to reassure them that we are here and ready to support them. Our Health, Safety and Wellbeing Leader provides tools and access to information for personnel wellbeing, to ensure our teams are not under undue stress and anxiety, and are supported to perform at their best, keeping our customers safe.
What are the major opportunities you foresee for CrestClean in 2022?
We believe 2022 will be another positive year for CrestClean as likeminded customers seek out our services, based on our reputation and professionalism, to support them in providing a clean and hygienic environment for their own staff and customers. We also see our leadership in industry training underpinning our success in the marketplace as it is no longer acceptable to contract in untrained and unskilled cleaning operators, with professional cleaning service providers now highly valued in any organisation’s supply chain.
What challenges do you see for the wider market in 2022? Like all industry sectors across NZ, under the current government immigration settings,
INDUSTRY LEADERS FORUM the NZ cleaning industry will see labour capacity issues continue to impact business generally. We are already seeing signs of COVID-19 fatigue in the labour market as the existing NZ workforce is at full capacity, with personnel unable to commit further time to their organisations. Sure, businesses will be able to win new business, but delivering the service will be a challenge. We have already had experiences where competitors win business on a vastly reduced price but fail to front up on the day of commencement due to having no personnel to undertake the work promised. Customers will need to undertake a thorough due diligence on suppliers’ ability to service their contracts prior to awarding contracts merely on price.
How has the public’s expectations of ‘clean’ changed because of the pandemic?
A professional ‘clean’, undertaken by highly skilled operators with the correct
equipment and tools is now at the forefront of customers’ minds when making purchasing decisions. Gone are the days of merely paying lip service to cleaning and hygiene — that is no longer acceptable to organisations, employees, or customers. People now expect the best. Any clean needs to be complemented with an ongoing sanitisation service to ensure people do not get sick in the workplace. There is more scrutiny of process, procedure and chemicals used in the cleaning industry than before. Businesses want cleaning professionals with highly trained staff.
What impact will these new expectations have on the industry in 2022?
Cleaning service providers need to be able to provide proof of their documented processes, personnel training records and an inventory of cleaning chemicals, along with their up-to-date Safety Data Sheets (SDS). Training has also come under the spotlight — the best chemicals, equipment,
and processes only work when your staff are trained to use them all correctly.
What is one issue you would like to see urgently addressed?
The NZ Immigration settings need an urgent review, otherwise NZ will see further workplace fatigue and exhaustion that could expose workers to workplace mistakes and injury which is totally unacceptable. We have a strong and vibrant economy that requires human resource capacity to allow our country to prosper. The status quo is no longer acceptable, nor prudent, and personnel working extended hours over the medium term is in no way sustainable and will impact overall wellbeing in the NZ people and economy.
What advice do you have for fellow industry leaders?
It’s all about the people! He Tangata, he Tangata, he Tangata. Take care of your people, train them, empower them, support them and treat them with respect and they will look after you. ■
Environmental Choice Licensed Cleaning Services CrestClean’s cleaning services meet the strict environmental criteria as set by Environmental Choice New Zealand. This helps to improve the sustainability of our cleaning services and it allows our customers to verify sustainable procurement.
Sustainability is in our DNA
Find out more at crestclean.co.nz
www.incleanmag.co.nz 23
INDUSTRY LEADERS FORUM
Kim Calvert Country Manager, Cottonsoft New Zealand How was 2021 for Cottonsoft?
In an economy that has again been at the mercy of the COVID-19 pandemic, the past 12 months have been challenging for Cottonsoft as it has for other businesses. Well-publicised supply-chain disruptions and an escalation of freight prices have had a direct impact on the costs of goods sold, leading to inevitable increases in tissue pricing. At the same time, many companies in the cleaning industry have been unwilling to face higher costs for products due to difficulties in passing on those costs, which has considerably squeezed margins. The average selling price for retail products in 2021 is up more than 30 per cent, but Away From Home (AFH) increases have been substantially lower than that, around 8 per cent. It could take several years for pricing to catch up to costs.
What will be the immediate focus for Cottonsoft in 2022? Bedding down our streamlined supply chains is the main task. We also want to convert more of our B2B paper and tissue products locally at one of our three New Zealand factories. The purchase of new converting equipment will only enhance our ability to service our customers’ needs. Expansion of our recyclable paper packaging innovations in both B2B and retail will also be on the agenda.
What the opportunities and challenges you see for 2022?
Labour shortages continue to be an escalating issue for many industries, so automation of manual tasks must be a discussion point for management teams. We also expect supply-chain shortages to continue throughout 2022, meaning pricing pressure will continue across the industry. Of course, there will be opportunities in this environment too. Cottonsoft is well placed to meet the increasing demand for sustainable products and services, and our ability to utilise our global supply 24 INCLEAN NEW ZEALAND February 2022
connections enables us to be more flexible in terms of sourcing.
What role will sustainability continue to play for Cottonsoft in 2022?
Sustainability is demonstrated in both economic and environmental facets. Cottonsoft and our customers need strong businesses to embrace the growing trend towards sustainable living. With renewable raw material being used across our range of paper products, sustainability is at the core of our business operations. Our strategic supplier APP is a signatory to the UN Climate Change Accord. Each of our environmental targets are aligned to one of the SDGs, and over the past five years we have reduced our waste to landfill by 50 per cent, energy use per tonne by 50 per cent, and emissions per tonne by 30 per cent. More than 95 per cent of our site waste is recycled. We have proudly held certification through PEFC since 2009. In addition, we also have a growing number of tissue products licensed to proudly display the ECNZ ecolabel. As the first company to introduce paper packaging in the NZ retail, mainstream toilet tissue sector, and more recently B2B private-label products, Cottonsoft is taking an innovative approach that will make a difference to the environment. New products are sustainable by design, including plastic-free, plant-based wipes, focussing on 100 per cent paper or recyclable packaging and lighter plastic pallet wrap. To truly be effective, sustainability needs to be recognised across all products and services – and that is our commitment at Cottonsoft. In short, we are putting our money where our mouth is in terms of sustainability investment.
What do you expect to be the big sustainability trends of 2022?
Product stewardship schemes are a growing area of importance as companies across all sectors seek new ways to deal with environmentally harmful
products before they become waste, including plastics. Moving away from single use products is a strong trend. Recycling is undergoing a huge new focus, with both industry and government attention on how to recover more from the waste stream and modify packaging and product components so that they can be reused after their first life. This was why we developed our paper packaging without using PE options that were easier to use but generate more waste. Stewardship will drive more emphasis on reuse and recycling.
What advice do you have for fellow industry leaders?
2022 will be about the people. After a very challenging year, helping them overcome their concerns, giving our team clear guidance of what we need from them, and also how we work to keep ourselves safe in our work from both COVID and workplace hazards. Industry leaders will have to recognise that inflation and costs are rising for everyone. All parties will have to prepare for justifiable cost increases and ensure that they are able to pass those costs on to the market and end user. Taking a longer-term view on automation of processes or tasks – and making an investment in that change – will ultimately help with the management of tight margins. Successful leaders are already looking to maximise sales and service opportunities within every client to improve efficiencies and grow with or without acquisition. I encourage the industry to be flexible with their offerings for clients. Many companies value service as much as price, so don’t always offer the cheapest version of your products or services as the only option. Instead, offer various service options covering your ‘good, ‘better’ and ‘best’ offers to give customers choice and a sense of buying power - happy clients don’t usually move. Form partnerships if you need to do so to deliver a broader offering. ■
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INDUSTRY LEADERS FORUM
Wayne Hill Managing Director, Diversey ANZ How was 2021 for Diversey ANZ?
As with everyone 2021 remained a challenge for various reasons. Our top priority was the health and safety of our team and customers as we supplied products to protect Australia against COVID-19. We also, (like so many) laboured through the internal disruption of remote working and global supply/ freight shortages and delays. Nevertheless, in response to these challenges we worked hard to strategically acquire Tasman Chemicals to protect our future and open the door to local manufacturing, offering our customers best in class, Australian made products. Of course, none of this would have been possible without our dedicated Diversey ANZ team who rose at every challenge throughout the year.
What were the highlights?
Three areas stand out as highlights during 2021. 1. It was rewarding to have 20 disinfectants approved by ARTG to kill SARS-CoV2 (COVID-19) enabling us to provide solutions for not only the healthcare industry but many other sectors. 2. Positive customer feedback. One example was from a well-known quick food restaurant with more than 690 stores, who named Diversey Supplier of the Year. Given the challenges of supply in the last two years this was a major achievement. 3. Finally, we were thrilled to announce the acquisition of Tasman Chemicals. This allows us to determine our own destiny as we move into the future. A strategic decision, implemented in response to the ongoing global supply and freight challenges. Owning our own local manufacturing site will assist in safeguarding supply of our products and therefore customers, which is our goal.
What were the challenges?
There were quite a few challenges in 2021, one which was addressed frequently was forecasting customer demand. Orders were erratic due to stockpiled products 26 INCLEAN NEW ZEALAND February 2022
in 2020. In terms of hand sanitisers and disinfectants it become difficult to forecast exact requirements, as even our valued customers had no way of predicting the length or level of shutdowns. Another challenge was navigating and supporting the ups and downs of our customers in the hospitality sector, as many states either remain in lockdown or are moving in and out of lockdown.
Is there an achievement you’re particularly proud of?
Our COVID-19 taskforce team worked hard to stabilise supply through multiple channels. In addition, the acquisition and integration of Tasman Chemicals in September 2021, which provides the ability to manufacture inhouse, aiding in the stability of supply for many products should demand escalate again.
What are the major opportunities you foresee for Diversey ANZ in 2022? We are hoping to see ongoing demand of infection prevention products such as hand sanitisers and disinfectants as customers deplete their stockpiled products, update processes, and acknowledge the increased requirements of hygiene levels for facilities and businesses. This demand will provide opportunity for us to develop innovative solutions to meet these increased needs. As part of these new solutions, we will be developing and integrating our legacy Tasman product offering to expand the Diversey portfolio even further.
How has the public’s expectations of ‘clean’ changed because of the pandemic?
The COVID pandemic has proven to the public how critical cleaning and disinfection are in stopping the spread of disease. That said, the public now want to ‘see’ what was once an ‘invisible’ resource – cleaning. Their expectation of ‘clean’ has heightened and opinions differ from person to person on what is important. It is our role to not only educate the public
on best practices of cleaning/hygiene and high touch disinfection, but we also need to provide products in facilities. For their own peace of mind, the public require products available to undertake their own personal cleaning/hygiene themselves (should they feel so inclined). That way they can confidently stay or play and feel ‘safe’ in terms of cleaning, hygiene, social distancing and meeting all COVID requirements.
What impact will these new expectations have on industry?
The second COVID wave has bought with it a greater appreciation of how important good cleaning practices are to a facility, business image, and the safety of people. In the past infection prevention was only considered when a breakout occurred, however, now we understand how easily viruses spread and therefore just how important infection prevention is for all sectors. Many facilities have now introduced new cleaning processes and systems which our industry must continue to embrace and follow to meet customer satisfaction.
What is one issue that you would like to see addressed?
With so many sectors opening up around us, our industry needs to plan carefully and intentionally how we will provide guidelines for infection prevention as we learn to live with the virus. Despite dramatic improvements in cleaning practices over the last two years there remains a lack of understanding about the right kind of disinfection and approved practices. As an industry, we can work together to educate customers on the correct grade of disinfectants (with required approvals) for individual facilities and the increased disinfection required. I recognise the new standards will come at an added cost to our customers, however, if we do not continue to educate, we are in danger of slipping back into old habits and being exposed to what could be fatal risks. ■
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INDUSTRY LEADERS FORUM
Steve Bagshaw CEO, i-team ANZ How was 2021 for i-team ANZ? What were the highlights? What were the challenges?
2021 was an exciting year for i-team ANZ. We’ve expanded and solidified our i-partner network across ANZ, with now close to 30 active partners across Australia and a new master partner, Filta, in New Zealand. Highlights were many. We’ve launched several new and exciting products that continue to build on the i-team reputation for innovations that genuinely make a difference. We’ve also had some very exciting opportunities with end-users and our i-partners in various sectors, from minesite services to aged care to retail chains and the BSC space. Of particular note are several instances where organisations have identified the value of presenting the complete i-team offering and led with this in successful offers for new contracts, as well of retention of existing contracts at re-tender phase. These are very rewarding opportunities for all parties. The major challenges were no doubt the lockdowns, which had an impact on buyer confidence for a few months. However, this has bounced back quickly and strongly. Constraint in global supply chain affects every industry, and this looms as an ongoing challenge into 2022.
Is there an achievement that you’re particularly proud of from the past 12 months?
The way we’ve been able to quickly and effectively establish a network of likeminded, passionate i-team i-partners across the country over the last 12-18 months. The opportunity is not something that we lightly give partners, and this results in a closeness and alignment that we believe sets the i-team network up for long-term success.
What will be the immediate focus for i-team ANZ in 2022? We have a host of exciting developments in the pipeline. Expansion of our 28 INCLEAN NEW ZEALAND February 2022
marketing activities, new products soon to be launched, while pushing into new sectors are all very much on the radar. We’re also looking forward to getting back out into the market more as borders open up.
What opportunities and challenges do you see for the wider industry in 2022?
Global supply chain constraints and delays will continue to be a challenge; there are so many moving parts to this that we expect there to be some impact at least until the middle of 2022. We are also definitely in an inflationary cycle. We see cost pressure on many components of the supply chain, and i-team is certainly not alone in this. While thankfully, within i-team’s global network, we have a lot of synergies and opportunities to streamline our supply chain to mitigate increases, this will certainly be a challenge for the wider industry. Businesses must be agile with pricing and alert as to costs.
“
2021 was an exciting year for i-team ANZ. We’ve expanded and solidified our i-partner network across ANZ, with now close to 30 active partners across Australia and a new master partner, Filta, in New Zealand.
”
What will be the big trends of 2022?
We don’t pretend to have a crystal ball, but we believe some keys trends or topics will be around Indoor Air Quality (IAQ) – not just purification, but also the monitoring of IAQ. Second, labour saving, and optimisation is always on the agenda, and with the
continual development of robotics – albeit cautious – combined with more efficient cleaning equipment, labour efficiency improvement will be an ongoing trend. Third, data. Connected cleaning machines, integration of IAQ and cleanliness monitoring with cleaning routines, and even data points that the industry isn’t thinking of yet, will inevitably continue to develop.
What role will innovation play for i-team ANZ in 2022?
Innovation is always a priority for i-team; it’s our DNA to enquire, innovate, inspire. Innovation is not just a buzzword for i-team. Without sounding cliché, it’s not so much a matter of what role will it playit’s genuinely what we’re focussing on all the time. It’s more about what areas we innovate in, specifically. Three key areas we will be looking at is product, introducing the a la carte custom branding concept to AU, and go to market strategies; expect to see some exciting developments.
What is one issue in the industry that you would like to see addressed?
Focus on price. Cleaning is such an important part of the economy and our lives, yet so often from end users, there is a focus on cost, which forces service providers to cut corners and deliver suboptimal outcomes. Thankfully, there has been progress with many leaders in the industry who are choosing to move away from low-cost, low-capex methods to superior highercapex methods that improve outcomes and reduce total cost of ownership.
What advice would you give to fellow leaders in the cleaning industry? Buy that special person in your life an i-mop lite for home- they’ll love it. On a serious note: What can you do to make your business better than it was yesterday? ■
ORIGINALS
CONTINUE TO PUSH THE LIMITS
THE ORIGINAL I-MOP
REVOLUTIONIZING CLEANING SINCE 2014 In 2014 we introduced the original i-mop. It changed the way we clean forever: easier, more efficient and fun. We started a revolution and didn’t stop. We continue to push the limits by continuously innovating and improving by adding new, smart features such as drive support, eco-friendly cleaning pods and stop & go parking support. Just imagine what’s next! The i-mop (r)evolution never stops.
Be an original. Join the revolution. hello@i-teamanz.com www.i-teamanz.com | hello@i-teamanz.com www.i-teamanz.com
INDUSTRY LEADERS FORUM
Lauren Micallef Oceania Manager, ISSA
How was 2021 for ISSA Oceania?
In a time when companies needed to remain agile what we saw was an increase in the number of people wanting to engage with industry information. As a result, this year ISSA Oceania focussed on education and training and developed a comprehensive range of webinars and online learning programs. These sessions grew in traction and attendance, with companies registering from not only across Oceania and Asia Pacific regions but also Canada, United States, South America, the Middle East, and Europe. There was also an increase in public awareness of ‘clean’, mixed with more detailed requirements from clients, combined with tightening budgets. As a result, the Value of Clean tools were updated, and the report launched with current data collected from all over the world. Our aim was to support members in making the business case that cleaning is a critical investment in better occupant health, a more confident society, and a better bottom line for facilities. We also updated and localised related tools such as the metric version of the ISSA Calculator. Globally ISSA, in collaboration with RGX Cross Border Trade Experts, launched ISSA Market Consulting Services to help companies explore new customer networks and build partnerships.
What will be the key areas of focus for ISSA Oceania in 2022?
Our focus is to remain true to our association vision and values. Our association’s aim is to change the way the world views cleaning through increasing the appreciation for cleaning as an investment in human health, the environment, and an improved bottom line. Our goal is to be a leading resource for information, education, networking, and commercial opportunities. 30 INCLEAN NEW ZEALAND February 2022
The desire to bring continual leading market information and education to the market will continue to be supported by INCLEAN – the leading trade publication for the Australian and New Zealand cleaning and hygiene industries. While driving and sharing the latest industry news we will also strive for ongoing momentum and growth in readership across multiple sectors. ISSA Oceania will continue to deliver on education, training and certification as we seek to support our members and the industry. This will be managed from many fronts from open sessions to private initiatives with our members. Our aim is to aid companies in developing teams, help them differentiate their business and to support their needs. In 2022 we look forward to furthering our business tools. Our members will also have the support of a dedicated team member to help their business manage its expenses and gain insights and best practice. Our aim will always be to support the industry in enabling and helping them to achieve positive outcomes.
How has the public’s expectations of ‘clean’ changed as a result of the pandemic?
The question what does ‘clean’ mean, is not new to the industry. However, the pandemic has brought to the forefront the essential role that cleaning, and hygiene play in the management of pandemics and infectious diseases. There is no doubt the public are more consciously aware of the cleanliness of their surroundings, not to mention their own hygiene practices. In fact, in an ISSA webinar, it was highlighted that in a recent study found that 61 per cent of participants identified having higher standards on hygiene products used and that 67 per cent would tell others about a poor hygiene experience in a public place. With a public that is more aware of ‘clean’, it places additional requirements on
facilities to maintain a higher level of clean throughout their buildings and venues. This carries a ripple affect across the industry as cleaning tasks increase and/or adjust. There is a need to not only look clean, but to be safe and understand how this can be verified. The issue comes with balancing and managing expectation, cost and deliverables. It cannot be more for less or the same. As contracts are reviewed there needs to remain a continual dialogue with facility managers to ensure there is a clear understanding about what is being requested and what can be offered. These learnings form the foundation of our ISSA CCE and AAP courses.
What additional challenges and opportunities do you see for the industry in 2022?
Supply chain will continue to remain a focal point in 2022. One of the most important lessons to emerge from COVID-19 was the heightened importance of supply chain management and procurement. There was a risk to not adjusting business behaviours accordingly and the need to remain agile and pivot at a moment’s notice will still be required during a period that looks more optimistic but still entails risk. The new age of cleaning requirements will continue to impact roles, responsibilities and expectations of facility managers, end users and building service contractors. Demand for new products and services will continue to develop and increase as ongoing needs emerge presenting market opportunities. In order to develop and support these ongoing needs, regular training and development will need to be prioritised. This is particularly the case as employee safety and well-being remains an area of focus. With COVID-19 playing a dominant role for the past 18-24 months there will be a focal shift back to social, ethical and sustainable procurement. ■
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INDUSTRY LEADERS FORUM
Simon Taylor
“
National Business Manager – Professional, Kärcher NZ
Continue to invest in your people and stay agile.
”
How was 2021 for Kärcher NZ? What were the highlights? What were the challenges?
2021 was a fantastic year for Kärcher NZ. Rather than view the challenges which every organisation faced during 2021 as negatives we took these as an opportunity to assess our current strengths and focus on building upon them further. Our professional product offering covers every business channel and whilst some industries have slowed due to COVID some have experienced accelerated growth, due to our national coverage of sales and service and with robust stock volumes we have been able to support our clients to continue to deliver. Meanwhile, our retail division has seen unprecedented sales volumes.
Is there an achievement particularly proud of from the past 12 months? From an internal perspective I am most proud of how our Kärcher team across Australia and New Zealand have combined efforts to ensure that we continue to not only deliver but deliver at a much higher level of activity, sales were up across all Kärcher channels and the extra sales required extra input from all of our teams, no one person or department could have achieved it without each other (sometimes as with many other people across Australasia operating from some very different locations and systems). We are reaping the rewards for the investments that 32 INCLEAN NEW ZEALAND February 2022
Kärcher global has made to ensure our communication networks are as fast as they are robust.
What will be the immediate focus for Kärcher in 2022?
It is an exciting year for Kärcher. We have many new products to introduce, some are simple redesigns to make existing products more efficient whilst others are completely new categories to solve more solutions for our clients. We are also onboarding more Kärcher staff in order to support our clients further.
Did you notice any changes in customer behaviour in 2021? How did Kärcher respond and adapt to these changes?
Kärcher is a solution supplier. Each client has their own unique set of needs and circumstance that need to be considered to identify the very best fit for them, as such our consultative sales approach is key to success for our clients, this is the ‘thing’ that differentiates Kärcher in the market place. We have seen the volume of customers who are now more open to online purchases increase steadily over the last 18 months. Kärcher have and will always try to meet our clients wherever or however they wish to buy in order to help them have the very best experience with their purchase. As such you may have seen more online and TV interaction from Kärcher to help clients with their equipment choices.
What are the opportunities and challenges you see for the wider commercial cleaning industry in 2022? Within our region we see that labour shortages as a major concern, people’s expectations towards health and hygiene is more acute now than it was two years ago
and this heightened awareness of ‘clean’ is translating into higher expectations being passed on to a workforce which was already working hard and doing a great job. We are now having to get more from less, our cleaning companies and staff really are ‘essential staff’ in every sense of the word. Cleaning solutions need to not only hit a price point, but also help the user do more in less time. A major factor is machine uptime, cleaning equipment is only effective if it is maintained by the operator and also the manufacturer, when equipment is maintained, costly downtime can be eliminated. Having a robust supply of parts and an engaged national service team to support the operator is the opportunity and this has been a major focus for Kärcher throughout 2021.
What is one issue in the industry that you would like to see addressed?
I believe tthe image of the cleaning industry has been elevated over the last few years, certainly since COVID. When I look back to the late 90s when I first started in this industry cleaning was something that no one ever talked about, it was seen as a menial task, much of it was done at unsociable hours and out of sight. Wind the clocks forward to present days and we have seen many changes which has brought our professional cleaners out of the shadows. It is empowering to see our ‘professional essential workers’ moving amongst us at our malls, museums and supermarkets, diligently keeping use safe and comfortable. Cleaning is a profession. We must keep striving to have it recognised as such.
What advice would you give to fellow leaders in the cleaning industry? Continue to invest in your people and stay agile. ■
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INDUSTRY LEADERS FORUM
Reece Matuschka Key Account Manager, Makita New Zealand
How was 2021 for Makita? What were the highlights? What were the challenges?
Highlights: Further development of 40v XGT platform and specifically CL001G 40Vmax XGT Brushless 4-Speed HEPA Vacuum. This machine has taken the best features of all similar models in its category and combined to make a high suction, user friendly and efficient machine tailored for the commercial cleaning sector. This battery platform is now fully supported with cordless outdoor power equipment for a complete indoor and outdoor building maintenance solutions with little to no maintenance needed. Challenges: 2021 has had its challenges for obvious reasons around shipping and freight delays, however, we have worked hard on ensuring we have supply for our network and have increased stock holding more than ever.
“
Makita New Zealand is here for the long haul and is dedicated to working closely with key sectors across New Zealand. Our aim is to use our market leading battery technology to help provide more efficient, cleaner, and safer environments.
”
34 INCLEAN NEW ZEALAND February 2022
Is there an achievement you’re particularly proud of from the past 12 months?
I am really proud of our business development and our site team. This team largely focuses on providing guidance, product knowledge and assistance to all end users and customers using product on site whilst keeping the contact open between dealers. This can be a tough role at times and they have been working really hard to familiarise themselves nationwide and continue to offer a high level of service second to none in the industry.
What will be the immediate focus for Makita in 2022?
A large focus for Makita in 2022 will be to continue to grow our 40v XGT battery platform. This platform truly unlocks battery and cordless tool performance truly ruling out petrol tools in the industry offering massive increases in runtime and performance. Watch this space!
What are the major opportunities you foresee for Makita in 2022?
We are really pushing ahead with our cordless cleaning solutions and outdoor power equipment and are always working on product development. This is a major opportunity for us in comparison to competitors who are still using leads or petrol motors in cases. As soon as cleaners, caretakers, and maintenance staff try our product and see the list of benefits, there is no turning back. We hope to get in front of more of the industry and help to add value where possible.
Are there any new products to be launched in 2022?
As always, we are expecting a large volume of new products to be launched in 2022. Our 40v XGT battery platform will continue to grow rapidly with some exciting products in the pipeline, especially around high load drawing tools. We are hoping to launch a product within the commercial cleaning sector which will truly transform the industry.
What is one issue you would like to see addressed?
I would really like to see the industry look to new and innovative products. I feel a lot of the industry continue to use the same products and brands just because they are familiar. Often new technology offers far better ease of use, time reductions, and efficiency. For example, steering away from electric to battery back pack vacuums alone is a huge time saving move without even getting into the rest of the benefits.
Is there a message that you would like to share with the industry?
Makita New Zealand is here for the long haul and is dedicated to working closely with key sectors across New Zealand. Our aim is to use our market leading battery technology to help provide more efficient, cleaner, and safer environments. We hope to see you out there in 2022. ■
INDUSTRY LEADERS FORUM
the name you can trust
Ebin Sebastian Managing Director, NZ Cleaning Supplies
How was 2021 for NZ Cleaning Supplies?
COVID-19 again influenced our year and decision-making. Our management team opted to focus on inventory control because of global logistics issues, including freight cost increases, that many companies have experienced. To put it in perspective, our logistics costs for products coming from Italy to New Zealand have increased by 200-400 per cent. We have partnered wisely with logistics providers and successfully pre-booked freight where possible to manage costs and keep prices stable for our customers. There have been some small price increases for our customers, but nothing significant. The hope is that logistics and supply chains will open this year.
Is there an achievement that you’re particularly proud of from the past 12 months?
Last year, we recruited Leizel Macleod as our new national sales manager to help our expansion plans. She’s a very experienced cleaning industry executive and her appointment is also part of our commitment to empower women in a male-dominated sector and create more leadership roles for them. We want to encourage diversity, because it brings new ideas to the business, rather than just following the same old ideas. Leizel has 13 years of industry experience, she’s a real people-person and she’s an excellent leader. She’s an integral part of a strong leadership team that has created a workplace environment where our employees are really happy. The average tenure of staff at NZ Cleaning Supplies is about 12 years, and we’re really proud of that.
What will be the immediate focus for NZ Cleaning Supplies in 2022?
The aim is to bring more technology to the market that reduces the time to do cleaning jobs at a period when COVID-19 has created labour shortages. For example, we’ve imported ride-on Ghibli & Wirbel scrubber drier machines which are roughly three time more productive per hour than traditional walk-behind machines. That allows customers to dramatically reduce labour hours. Innovation on the chemicals side of the business has also been critical. Broadly speaking, we want to ensure that we bring in new technology and products that work for our market, rather than just bringing in new products and selling them. We test products internally and make sure they work for the industry and our customers in New Zealand.
Did you notice any changes in customer behaviour in 2021?
Compared with 2020, there were fewer panic purchases last year, despite COVID-19 and the long lockdowns in New Zealand. Our market forecasting and logistics management has been very strong, so we’ve been able to sit down with our customers and reassure them that they don’t need to worry about cleaning supplies. That has led to their purchasing behaviour slowly coming back to normal.
What are the opportunities and challenges that you see for the industry in 2022?
The status of the cleaning industry has gone up during the pandemic and that’s a good thing. We really believe technology will be the key in the next few years and we plan to be at the forefront of that trend. A challenge for the cleaning industry is that a lot of companies are now creating
a flexible working environment for their employees so they can work from home. That does affect our industry because there are fewer offices to clean now. On the flip side, opportunities exist for more work in spaces such as supermarkets, where the hygiene demands have risen significantly because of COVID-19. On the manufacturing front, instead of just importing and selling products, there are more prospects to make things onshore. That opens up other opportunities for us.
What is one issue in the industry that you would like to see addressed?
We want to see the borders reopen in New Zealand. In our industry, it’s important to travel and discover the new technology and latest products that are out there in the rest of the world. With employees, we know that migrants are a key component of the cleaning workforce in countries such as New Zealand, Australia and the United States. It’s been difficult to get labour into the country during the pandemic and that’s been tough on everyone. Hopefully, reopening the borders will make a difference.
What advice would you give to fellow leaders in the cleaning industry?
In the cleaning sector and more broadly, I’d ask business leaders to support New Zealand companies. COVID-19 has been an eyeopener with regard to importing products and dealing with supply chains. If we support local business and manufacture more things here, our national economy can grow and then the cleaning industry can grow at the same time. An example is mask manufacturing. In the past, they were mostly made in Asia, but now they’re being made in New Zealand and Australia, which is awesome. We want to see more of that. ■ www.incleanmag.co.nz 35
INDUSTRY LEADERS FORUM
David Box General Manager – Sales, NXP How was 2021 for NXP?
The unpredictable nature of 2021 certainly presented challenges, but it also gave us the chance to seek out new opportunities and develop innovative solutions to strengthen a BSC industry struggling with choked supply chains and rising labour costs. We acquired The Service Company (TSC) near the end of 2020, so integrating the two businesses was a huge focus in 2021. Our other major focus for 2021 was sourcing innovative products which solved key pain points for the BSC sector, like the Wilmop50 to reduce manpower requirements, and efficient, sustainably created Greenspeed cloths and mops.
Is there an achievement you’re particularly proud of from the past 12 months?
I think it would be the success of NXPlanet, our ethically sourced range of sustainable and socially conscious products. In 2021 we continued to add new products, support social enterprise, and encourage eco-conscious buying behaviour with our opt-in product alternative programme, Sustainable Choices. In particular, we’re really proud of how NXPlanet is giving our customers an edge: enabling them to show their commitment to sustainability in measurable, concrete terms.
What will be the immediate focus for NXP in 2022? For a start, we want to continue to provide services and products that help our customers deal with the difficulties presented by the pandemic. Whether that’s through on-demand PPE, rapid antigen tests or new innovative solutions that are still emerging, we’re committed to helping Kiwi businesses thrive in spite of COVID-19.
36 INCLEAN NEW ZEALAND February 2022
A new focus for NXP in 2022 will be increasing our training and site audit capabilities. We aim to be face-toface with our customers all across the country, giving them the knowledge and confidence they need to really own their position as a BSC specialist, and to keep their own customers healthy and safe.
“
Don’t be afraid to innovate – it’s more important than ever. Look to discover new products and solutions that will save you time and money, then build those innovations into your business model.
”
What impact will these new expectations have on the industry, in terms of cleaning standards and processes, in 2022?
As people return to work for the year, they need to feel safe and looked after: that means coming back to a workplace that they can trust is hygienic. For the BSC industry, this means that being able to prove the effectiveness of your products and procedures is more crucial than ever. The good news is that BSC experts are in a position to provide customers with that sense of security, with solutions like non-touch soap dispensers, paper towel dispensers and air purification all contributing to a workplace that not only is safe and hygienic, but feels that way too.
What are the opportunities and challenges you see for the industry in 2022?
Cost of labour is going to continue to be a challenge for the industry, so finding
practical products and solutions that save time and manpower will be key. It also looks like working from home will continue to be a trend this year – finding alternative revenue streams to compensate for this will be another widespread industry challenge. For opportunities, there’s all the new services that businesses will be demanding as we shift towards living with COVID-19, like fogging and air purification. But there’s a bigger opportunity here than just reactively providing services. This is the time to be prescriptive with customers, leveraging industry expertise to say, “These are the things you need to have for a safe and healthy workplace.”
What is the one issue in the industry you would like to see addressed?
The big one is supply chain difficulties. At NXP, we’re tackling this challenge on a few different fronts: we’ve got Care4, our own brand of Environmental Choice New Zealand certified BSC products; we’re developing cleaning hardware; we’re nurturing key relationships with global suppliers; and we’re importing exclusive brands. Our priority is ensuring that our customers get the products they need, when they need them.
What advice would you give to fellow leaders in the cleaning industry? Don’t be afraid to innovate – it’s more important than ever. Look to discover new products and solutions that will save you time and money, then build those innovations into your business model. Remember: you’re the expert here, so you should be telling your customers exactly which products they need to stay safe. And of course, partnering with the right kind of suppliers – ones who have the broad industry knowledge and product depth to effectively serve your business – makes a huge difference. ■
www.nxp.nz - yes@nxp.nz - 0800 800 547
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North Island Neil Donoghue - Neil.Donoghue@nxp.nz
Designed for commercial, healthcare and industrial cleaning 360° range reaching all hard to reach areas Covers 2100m² per hour Energy saving mode provides 40% water saving & over 15% of working battery-charge efficiency
South Island Jim Kettle - Jim.Kettle@nxp.nz
Supported by NXP in-house service technicians Large tank capacity 5/7L and wide scrubbing path of 50cm Ergonomic desgin allows user to work with one or two hands with minimal effort Detachable tank equipped with detection sensor
INDUSTRY LEADERS FORUM
Kerry Boon Sales and Marketing Manager, Proquip New Zealand How was 2021 for Proquip? What were the highlights? What were the challenges?
Despite a challenging year for many businesses across New Zealand and the world, 2021 was a very positive year for Proquip. We experienced considerable growth by adopting new products and staying focused on our goals. Being able to support and lead a fantastic team of people willing to go the extra mile in tough times has been a highlight. It’s exciting and, at the same time, humbling, to have such a dedicated and loyal team driven by a common goal. Supply chain challenges that have affected the entire world are accentuated for New Zealand business’s as we are so far away from many of the large manufacturing countries. Our procurement team have put a lot of energy into forecasting and planning with our overseas suppliers and shipping providers to ensure we have stock for our customers.
pack and a 400 per cent increase on battery life before a replacement is needed. These tangible productivity and product longevity gains are truly revolutionary for the cleaning industry and Proquip are excited to be able to deliver so much value to our customers. Raising awareness and demonstrating the savings in time and sustainability of these new products will be at the forefront of our focus this year.
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The expansion of our customer service and technical service division creates a significant opportunity for us in 2022.
”
What are the major opportunities you foresee for Proquip in 2022?
Since launching our South Island branch in Christchurch we can truly say we bring a consistent offering of the best products to all our customers across New Zealand. Our nationwide reach has been a long-term goal for some time and an achievement we are very pleased with, but if I had to say what I’m most proud of, it would have to be the solidarity and resilience of our team through these recent times.
The expansion of our customer service and technical service division creates a significant opportunity for us in 2022. Our new customer service specialists will be fully trained on our customer care standards as well as our suite of finance solutions and delivering technical service coordination on a national scale. We have a technical service team in both Auckland and Wellington, where we also coordinate nationwide service requirements from. Expanding these divisions allows us to provide an even faster, smoother, and a more comprehensive support experience for our customers.
What will be the immediate focus for Proquip in 2022?
What challenges and opportunities do you see for the industry in 2022?
Is there an achievement you’re particularly proud of from the past 12 months?
The latest technology developments in battery life and runtime will be leading our focus for 2022, particularly in the NX300 lithium range from Numatic. For example, the NEW RSB150 battery vacuum offers 100 per cent increase of runtime per battery 38 INCLEAN NEW ZEALAND February 2022
Staff availability, especially trained staff, is the single largest challenge we see in the cleaning industry in 2022. Lockdowns and closed borders have played a huge part in creating this problem. However, if viewed as an opportunity, BSC companies faced
with this issue can turn to technology in some cases. By demonstrating new technology and ideas in achieving better cleaning results, companies can help their customers upskill and upgrade while at the same time, not having to invest in more labour. It’s a win/win scenario.
What do you expect to be the big floorcare trends of 2022?
We will continue to see a further move away from traditional mopping for floor maintenance as machinery is more efficient and effective and continues to advance. An increase in education around the relative ineffectiveness of mopping will continue to grow and machinery will slowly replace this archaic, non-ergonomic mode of cleaning. (Mops were invented in the 1800s!)
What advice do you have for fellow leaders in the cleaning industry?
For anyone in leadership, it is important in the current business climate to keep a steady mind, show stability by not making erratic decisions and take the time to respond to challenges using logic and facts. The environment we find ourselves in now involves high tension and emotion coupled with constant change and differing opinions across a broad range of topics. The number of cleaners in New Zealand is comparative to the entire population of Gisborne so strong leadership in our industry can instigate a positive effect to a significant number of Kiwi families.
Is there a message that you would like to share with the industry? Keep an eye on our LinkedIn page and make sure you are following us as we have some great new products coming out in 2022! We’ve put a huge amount of effort into making sure we can make a difference for our customers in the industry in 2022 by helping them with the latest highperformance technology to make their job (and lives!) easier! ■
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INDUSTRY LEADERS FORUM
Anthony Lau
“
Autonomous cleaning equipment that is designed to be time-efficient, high-performing, safe, and intuitive to use can help meet the increased cleaning demands as well as health and safety concerns.
”
Robotic Guru, The Robot Factory Why do you think autonomous cleaning robots have become an inevitable trend?
Firstly, the demographics of the world have been changing. We now have an ageing batch of cleaning staff who will soon retire and a harder time with hiring young workers. Secondly, the COVID-19 pandemic has caused fundamental changes in the way people perceive public spaces and their expectations for hygiene of those spaces. People want to be reassured surfaces are sanitised, and materials offered for hygiene are the most effective. In environments where group activities are carried out, stricter procedures and more frequent cleaning are required on a functional level to reduce the risk of exposure to the Coronavirus and limit transmission. For high traffic zones, this includes adding daytime disinfection during operating hours and nearly round-the-clock cleaning work. Since the outbreak of the pandemic, there has been increased willingness among business owners to invest in cleaning services of better quality and higher visibility on performance as well.
In your opinion, how could cleaning services thrive in the new reality?
Technological innovation is the key. Autonomous cleaning equipment that is designed to be timeefficient, high-performing, safe, and intuitive to use can help meet the increased cleaning demands as well as health and safety concerns. Floor cleaning robots are a cost-effective investment for facility management companies looking to increase cleaning performance, enhance customer experience, reduce costs, and keep pace with innovation.
Can autonomous cleaning robots really substitute cleaning staff?
Cleaning companies have been experiencing high employee turnover and absenteeism. 40 INCLEAN NEW ZEALAND February 2022
Industry studies have placed janitorial employee turnover rates around 200 per cent, and the number sometimes reached as high as 400 per cent annually. A high turnover rate means extra time and money spent on the recruitment and training of new employees. On the other hand, high absenteeism rate affects productivity and leads to inconsistencies in cleaning quality, putting the company at risk of customer complaints and thereby penalties. Our autonomous cleaning robot will solve these problems. Without human intervention, it can direct itself to its docking station, where it charges itself, rinses its tanks and refills with water. It requires minimum human intervention once it is set up. It is more efficient as well. Where daily scrubbing of 5000 square metres over a one-month period would require a cleaner to put in 300 hours of work, the robot takes 130 hours.
How does your product stand out?
Our autonomous cleaning robots are designed to be time-efficient, high-performing, safe and intuitive to use. It serves to meet the increased cleaning demands as well as health and safety concerns. They are cost-effective with high cleaning performance which will enhance customer experience while keeping pace with innovation. Our main product, Scrubber 50, is the only autonomous scrubber out there in the market that is capable of auto refill water, recharge, and discharge gray water, all on its own. It can sense when its battery charge or clean water supply is low. It also has sensors to detect which part of the building it is at. It sends reports after it finishes cleaning a particular area and there is no danger of it bumping into people or objects because it is equipped with laser detectors, cameras, and sensors. In the future, we may even get it to talk and say, ‘excuse me’. ■
www.therobotfactory.co .nz
INDUSTRY LEADERS FORUM
Dr Greg Whiteley Executive Chairman, Whiteley Corporation
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2022 will see a significant step change for Whiteley in terms of our production capability.
”
How was 2021 for Whiteley? What were the highlights? What were the challenges?
2021 was an incredibly challenging year for everyone. Within our business we experienced unprecedented customer demand on many of our products, especially in the infection prevention space. Whilst increased demand is usually a good news story, trying to keep up with supply to meet the demand was exceptionally challenging. Raw material availability was a constant challenge, as was the scaling up of production, warehousing, and distribution. We were swamped with phone and email enquiries nationally and internationally. As a business we were forced to pivot heavily and work in a way we have not experienced before. Despite the challenges there were also many highlights. The way our team stepped up to this challenge was incredible, and the way they demonstrated flexibility and tenacity was amazing. We delivered flexibility in our operations to dramatically increase manufacturing output and ensure product supply was maintained for all customers, albeit in a reduced capacity at times. It was great to see hand hygiene become a key focus outside of the traditional channels like primary healthcare.
Is there an achievement you’re particularly proud of from the past 12 months?
Without a doubt, Viraclean becoming the very first product in Australia to achieve a TGA registered claim around effectiveness against COVID-19. This was an immense step 42 INCLEAN NEW ZEALAND February 2022
forward and allowed us to supply a proven COVID-19 killing solution to the broader community to improve hygiene and help keep people safe. Secondly, our ability to maintain a very high level of supply to primary healthcare. We became well known as a reliable place to get hold of high quality ready to use hospital grade disinfectants for surface and hand hygiene. Being Australian made we were able to maintain a high-level of supply status which was not something that many of our competitors could deliver on especially with imported products. I was very proud of the essential support that Whiteley were able to provide within healthcare in our collective fight against COVID-19.
What will be the immediate focus for Whiteley in 2022?
We do not want to lose any momentum, so 2022 will see a significant step change for Whiteley in terms of our production capability. We are building a new human therapeutics plant which will enable increased capacity for registered products. We are also building our internal expertise to enable us to deliver even more world class innovation. This will put us into an enviable position to ensure that we will have even more ability to keep our products in a very positive supply situation going into the future.
How has the public’s expectations of ‘clean’ changed as a result of the pandemic?
The public is now much more aware that visibly clean does not always mean it is clean, and they are far more educated about the risks associated with hand hygiene in the fight against viruses and bacteria. The use of registered products and hospital grade disinfectants, previously considered premium products for medical use, have become more mainstream as people seek efficacious products with approved claims. Businesses want to reassure customers that their premises are clean and safe. Customers want quality hygiene products
such as alcohol-based hand rubs readily available and easy to use when there are out and about.
What impact will these new expectations have on the industry, in terms of cleaning standards and processes, in 2022?
Training needs to continually improve and be formalised. Awareness of basic infection prevention guidelines are needed to ensure cleaners are using products correctly and with the correct contact times, and the cleaning process is done in a manner that does not spread bacteria or viruses from one surface to another. We have evolved along way over the past two years, and it would be a shame to see practices revert back to prepandemic practices.
What is one issue in the cleaning industry that you would like to see addressed?
I would like to see a greater focus on training. If we use COVID-19 as an example, cleaners are a first line of action when active cases are presented, therefore correct training is essential to protect the cleaners, but also ensure the site is effectively cleaned and made safe again. We need to increase the perceived value of cleaning and to better value the cleaning teams that are out there getting the job done. That means more reward and more recognition for those on the front line.
Do you have a message for the cleaning community?
The work carried out by the cleaning industry over the past 18 months has been nothing short of incredible. I would like to personally thank them all for the vital role they have all played and continue to play in not only making our environments clean and pleasant to be in, but in helping to keep us safe. I would encourage you all to stay the course and make the things that you have learnt in the past two years part of your standard procedures to help reduce virus spread as we move into the future. We wish you a fantastic year ahead! ■
PRODUCTS
Kärcher NT 22/1 Ap Bp L: Battery powered wet and dry vacuum cleaner A compact and versatile batterypowered wet and dry vacuum cleaner the NT 22/1 Ap ideal for demanding wet and dry applications at locations without an external power supply. Features the space-saving flat pleated and push button filter clean system. Developed for vacuuming liquids, coarse dirt and fine dust. The battery-powered wet and dry vacuum cleaner NT 22/1 Ap Bp impresses with its high suction power and is a part of the Kärcher Battery Universe.
Kärcher New Zealand www.karcher.co.nz
Cleaning power you need to see to believe!
Book a FREE Demo to find out why you NEED the new Numatic Compact Scrubber! Watch it in action here
Contact us to book a demo or to find out more! 0800 277 678
www.incleanmag.co.nz 43
PRODUCTS
TASKI swingo 250 Micro Announcing the launch of the TASKI swingo 250 Micro - a true breakthrough in floor cleaning excellence. The swingo 250 Micro is a brilliant replacement for mopping, delivering scrubber drier performance with the convenience, ease, and simplicity of a mop. Mopping is a tiring and labourintensive method. With labour over 80 per cent of total cleaning costs, the swingo 250 Micro ’s time saving reduces the total cleaning costs by up to 80 per cent. Now everyone can achieve a professional floor cleaning result. Key features and benefits: • More soilage removed for one pass cleaning • More cleaning pressure for visibly cleaner floors • Superior water pickup for safer floors • Reduced labour for significantly reduced cleaning costs • Significantly less water and chemical used for greater sustainability • Safer and more ergonomic for less effort and fatigue • Robust powerful battery and motor technology for performance and reduced TCO
Diversey 0800 803 615 customerservices.nz@diversey.com www.diversey.co.nz
Mr Bean Mr Bean is an easy-to-use concentrated waterbased air-freshener, general purpose cleaner and commercial grade disinfectant! Mr Bean has a pleasant fragrance, is safe for use on most surfaces and can be used in any area where soil build up is a problem, including floors, walls, benchtops, doors. The long-lasting residual action of Mr Bean makes it excellent for use as an all-in-one cleaner!
Whiteley Corporation 0800 257 352 www.whiteley.co.nz
i-remove Are you spending hours manually removing chewing gum and unwanted sticky materials? There’s a better way. Whether you’re working with soft floors, concrete, steel, plywood or tarmac, with the i-remove, six seconds is all it takes to eliminate stubborn chewing gum, stickers and lining glue across a range of floor surfaces. The i-remove utilises a safe, gum dissolving solution that immediately dissolves chewing gum before your eyes. Featuring a clever, ergonomic backpack design that doesn’t need to be hooked up to a water or power supply, the battery powered i-remove allows you to simply strap in and get cleaning. Contact us to book a free demo.
i-team ANZ hello@i-teamanz.com 44 INCLEAN NEW ZEALAND February 2022
PRODUCTS
Kärcher HD 4/11 C BP: Battery powered high pressure cleaner for commercial use The new HD 4/11 C Bp water blaster extends the area of use of highpressure cleaners for professional applications practically without limitation thanks to the suction hose provided, even completely self-sufficient use is possible if alternative water sources such as tanks, are used. The HD 4/11 C Bp is 36v, delivers 400l/h @ 110Bar, has the Easy!Force system and is part of the Kärcher Battery Universe.
Kärcher New Zealand www.karcher.co.nz
VACUUM SOLUTIONS F R O M
T H E
C O R D L E S S
E X P E RT S
Resolve kitchen range Whiteley is helping to keep the back of house areas spotless with the launch of the new Resolve kitchen range. The Resolve range offers a compact line up of six specially formulated kitchen cleaning products designed to get the job done quickly, easily and with maximum possible safety. The hero in the range is Resolve All Purpose cleaner. It’s free from fragrance and offers a dual heavy-duty cleaner/sanitiser that easily handles grease and build-ups on floors and surfaces such as food preparation areas and rangehoods. This is complimented by the Resolve Rinse Free Sanitiser, as well as a fast-acting oven and grill cleaner and various dishwasher cleaning systems.
Whiteley Corporation 0800 257 352 www.whiteley.co.nz
40Vmax XGT® BRUSHLESS 4-SPEED STICK VACUUM CLEANER
makitasales@makita.co.nz
FOLLOW US ON Makita New Zealand
www.makita.co.nz
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PRODUCTS
Sabrina Maxi 30 Litre Carpet Extractor The Sabrina Maxi is one of our most popular entry level carpet cleaning models and is renowned for its quietly superior carpet cleaning prowess. Perfect for a wide range of medium-sized commercial carpet areas, its high-waterlift vacuum system allows to recover the maximum quantity of dirt from carpet and to achieve the shortest drying time. Strong, compact, and easy to carry, this machine is ideal for cleaning trains, busses, cinemas and planes. Plus, exclusive to Proquip, upgrade from a 12 month to two-year warranty today!
Convenient commercial cleaning with Pullman backpack vacuums The Pullman backpack vacuum range is designed to maximise convenience and comfort without compromising on performance. Models like the cordless Advance PL950 and high-powered Commander PV900 are equipped with a worldfirst comfort system harness with three height settings to facilitate a more comfortable cleaning experience for any user. As well as offering efficient, reliable dirt pickup, both backpack cleaners also feature HEPA filtration to improve air quality and the ability to transform into a powerful blower for easy versatility.
Proquip New Zealand 0800 277 678 www.proquipnz.co.nz
Vacspare 0800 822 772
Dermalux Essentials
sales@vacspare.co.nz
The Dermalux Essentials range of hand soaps are developed and made in Australia. The range includes liquid and foam hand soaps with delicate fragrances of primrose, vanilla and French vanilla. The Dermalux Essentials French Vanilla and Primrose liquid hand soaps are pH balanced, ultra-mild hand soaps with a generous lather. The Dermalux Essentials Primrose hand soap provides good coverage, generous lather with a delicate vanilla fragrance and is recommended for use with bulk foam soap dispensers.
Whiteley Corporation 0800 257 352 www.whiteley.co.nz
Numatic 36V Battery Vacuum NBV190NX Cordless cleaning at its best and most efficient! This 8-litre beauty is powerful enough for most commercial spaces and with its cordless battery power of 120 minutes full charged runtime, you’ll love the ease and freedom professional cordless cleaning offers. With classic Numatic Henry style, this is a simple solution for any circumstance, avoid conflict with the public while complying with increasing issues of H&S and regulations. For excellent performance and total operational freedom, call the friendly team at Proquip today.
Proquip New Zealand 0800 277 678 www.proquipnz.co.nz 46 INCLEAN NEW ZEALAND February 2022
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www.whiteley.co.nz