Professional Call Centre Skills Training Course - istudy

2/11/2019

Professional Call Centre Skills Training Course - iStudy

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Professional Call Centre Skills Training Course  ( 7 REVIEWS ) 

 414 STUDENTS

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Train yourself to be an adequate Call Center Agent The call center function varies from one industry to the next but there are tasks and skills common to most call center jobs regardless of company speci cs. So get started with this course and nd out what you need to do at a call center. As a call center representative, you will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot signi cant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the https://www.istudy.org.uk/course/professional-call-centre-skills-training-course/

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2/11/2019

Professional Call Centre Skills Training Course - iStudy

products we o er and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions. This course is perfect to train you to be a capable call center representative. Learn in details on what you have to do and how you should do it.

Course Highlights Professional Call Centre Skills Training Course is an award winning and the best selling course that has been given the CPD Certi cation & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this eld. We have packed Professional Call Centre Skills Training Course into several modules for teaching you everything you need to become successful in this profession.  To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clari cation, you will be able to recognize your quali cation by checking the validity from our dedicated website.

Why You Should Choose Professional Call Centre Skills Training Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certi cation on successful completion Full Tutor support on weekdays (Monday – Friday) E cient exam system, assessment and instant results Download Printable PDF certi cate immediately after completion Obtain the original print copy of your certi cate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential.

Who is this Course for? Professional Call Centre Skills Training Course is CPD certi ed and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and quali cation required for this course, it is available for all students from any academic backgrounds.

Requirements

https://www.istudy.org.uk/course/professional-call-centre-skills-training-course/

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2/11/2019

Professional Call Centre Skills Training Course - iStudy

Our Professional Call Centre Skills Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our quali cations to your CV and Resume.

COURSE CURRICULUM

Call Centre and Customer Service Basics

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Module One – Getting Started

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