ITAB Shop Products
Maintenance and Repair Services
Keeping your store equipment at its best SERVICE & MAINTENANCE DIVISION
ITAB Shop Products Service & Maintenance Division Having all your store’s equipment operating at the highest level of performance is second nature to us. We bring our expertise as designers and manufacturers of a complete range of equipment to everything we maintain and service.
Keeping your equipment at peak performance
• G et a single point of contact for checkouts, gates and other internal and external equipment. • B enefit from our ‘first time fix’ approach. Along with detailed product knowledge we carry key spares, making it much more likely our engineers will fix problems on the first visit. Our service programmes are all about preventative maintenance – checking key components, monitoring wear and tear, and extending the useful lifespan of equipment. Choose a service contract customised to your own business and environment. Avoid unnecessary maintenance visits and save money. Our ethos of providing ‘best choice’ extends into the servicing, repair and replacement of all ambient equipment inside and outside your premises. ITAB service engineers provide expert support for: • Checkouts – conventional and SCOs • Electrical and mechanical entrance gates • Interior and exterior turnstiles • Display fixtures, shelving and counters • Exterior furniture such as shelters and trolley parks • General retail equipment and fixtures
About ITAB Leading the industry Every day shoppers in supermarkets and stores across Europe find the experience more pleasant and secure because of ITAB equipment and design. Our many retail products and services, from display fixtures to checkouts, lead the industry. ITAB’s equipment inside and outside the store has established a reputation for quality and value with major food and non food retailers internationally. We are also an established supplier to the leisure, transport, NHS, local authority and commercial sectors. With production facilities in Europe, China and the USA, our store equipment and fit-out services take the best choice in materials and design, for the benefit of both you and your customers.
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The right service package
Choose the service package best for your business Whatever your needs and budget we offer a service level that will work best for you; from pay-as-you go agreements to fully comprehensive service packages. All come with guaranteed responses on service level and performance. ‘First time fix’ rates can be targeted to meet specific requirements.
First time fix for service calls A key part of our maintenance packages is the importance of the ‘first time fix’ approach to service calls. Comprehensive equipment surveys can be completed and logged so that the correct spares and accessories are always in stock.
First time fix
Planned and reactive services Our engineers undertake both planned and reactive works to keep your stores looking good and trading at all times. Services include inspection, cleaning, repair, and replacement part installation. We provide comprehensive logging and recording systems to monitor progress, track assets, and report on statutory health and safety requirements.
Benefit from our ‘first time fix’ approach – targeted to meet your specific requirements 04
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Checkout dependability
ITAB IS the only manufacturer able to supply 100% of store checkout facilities regardless of format As a vital part of your entire retail operation, checkout performance absolutely depends on regular ‘check ups’. Potential problems and break-downs often lie beneath the surface, undetected and invisible to staff. Regular cleaning and maintenance programmes help to keep your equipment in good working order, anticipating and preventing costly problems.
Depend on our expertise ITAB is Europe’s largest supplier of checkouts and ancillary equipment, and the only manufacturer able to supply 100% of store checkout facilities regardless of format, whether conventional, self-checkout or fully automated. Use our unrivalled expertise to keep your checkouts fully maintained and operational.
ITAB engineers can carry out a regular programme of electro-mechanical overhaul together with a deep clean service using specialist sanitising equipment, which also helps to maintain the wellbeing of staff. We also have the skills and resources to fully refurbish checkouts, extending their lifespan and saving you money.
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Non-retail environments
Safeguarding your premises Over the last 30 years we have developed a highly successful range of entry systems, turnstiles, guidance and queue management systems, impact protection and security products. Our service engineers have a wealth of experience and knowledge across a wide range of sectors and premises, including: • • • • •
Leisure and fitness NHS Government Transport Commercial and office
Whether in industrial premises, offices, transport, airports or leisure centres, our products are the ideal choice for providing effective access control in areas where previously security had been desirable but the associated aesthetic implications had been unwelcome or prohibitive. Our designs offer a flexible approach, optimising the balance between security, aesthetics and ease of use.
Our extensive range of gates and turnstiles have a compact and elegant design combined with a cost effective and completely reliable operation.
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Preventative maintenance packages
Rapid response, national coverage
Choose the service package to suit your business
Bronze (Preventative maintenance) Service
Call outs
Response time
Annual preventative maintenance visit: works carried out according to the equipment specification manual and including inspection, adjustment, lubrication and functionally testing the drive mechanisms of the equipment. Also to inspect and clean the outer cabinet.
Call-outs outside of the maintenance visit are subject to a call-out fee plus onsite time and travel time charges. Return visits will be subject to the above charges.
Response time for attendance on site will be within 72 hours of an order being received (this does not include weekends).
Any defective parts found will be recorded on a job sheet, a quotation provided, and subject to customer approval will be replaced within an agreed time period.
A quotation will be provided and subject to customer approval the defective parts will be replaced within an agreed time period.
Response times Keeping essential equipment in operation – gates, checkouts and other essentials – is paramount.
Silver (Comprehensive – labour only) Service
Call outs
Response time
Annual preventative maintenance visit: works carried out according to the equipment specification manual and including inspection, adjustment, lubrication and functionally testing the drive mechanisms of the equipment. Also to inspect and clean the outer cabinet.
All call-out, site attendance and travel time charges are included.
Response time for attendance on site will be within 48 hours of an order being received (this does not include weekends).
A quotation will be provided and, subject to customer approval, the defective parts will be replaced within an agreed time period.
• K ey spares are carried on each service vehicle to maximise ‘first time fixes’. • C onnect with ITAB service personnel through customer online portals.
Any defective parts found will be recorded on a job sheet, a quotation provided, and subject to customer approval will be replaced within an agreed time period.
Responsible for service calls, advice on parts and warranties, and booking engineers, we’ll manage the sourcing, despatch and delivery of spares to ensure continuity in your business. We use a call logging and reporting system, tracking each job’s progress through to sign-off.
• O ur service engineers are CSCS registered, fully qualified, and with a wealth of experience. • T ogether with our technical advice team we ensure a comprehensive and fully dependable service. • We run in-house product training courses.
Gold (Fully comprehensive – labour and parts)
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Our minimal response times and guaranteed service levels are geared to meet the demands of the modern store. ITAB service hubs are located across the UK and Ireland to provide national coverage.
Help desk Our help desk will assist in scheduling and coordinating work in line with contractual agreements (with retailers and facilities management companies).
Service
Call outs
Response time
Annual preventative maintenance visit: works carried out according to the equipment specification manual and including inspection, adjustment, lubrication and functionally testing the drive mechanisms of the equipment. Also to inspect and clean the outer cabinet.
All call-out, site attendance and travel time charges are included.
Response time for attendance on site will be within 24 hours of an order being received (this does not include weekends).
All defective parts will be replaced on site or within an agreed time period.
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ITAB Shop Products Service & Maintenance Division As industry leaders in the design and manufacture of store equipment, we provide a higher level of expertise than others. Reflecting the group’s ‘best choice’ in product manufacture, we provide a complete maintenance, repair and replacement package for all ambient equipment inside and outside the store.
If you would like more information or to discuss your requirements in person, you can contact us at: ITAB Shop Products UK Limited CMB House, Sherbourne Drive, Tilbrook, Milton Keynes, Buckinghamshire, MK7 8BA Phone: +44 1908 625443 Email: service@itabuk.com
www.itabuk.com
Keeping your store equipment at its best SERVICE & MAINTENANCE DIVISION