Customer support software
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about Customer support software With the advent of social media, customer support has become a fundamental aspect of any business. At this point, anyone can use Facebook and Twitter to complain to the world about the quality level of a product. We’ve seen complaints go viral, which means it’s not worth risking your company’s reputation with crappy customer service. Over the years, we’ve seen help desk software change a lot. The good news is things have gotten a lot prettier and more accessible. However, the latest changes go beyond basic features. Startups and businesses of all shapes and sizes are understanding that when customers feel the need to lash out, they want to do it publicly. As a consequence, help desk support has gone mainstream. Even the most insignificant complaints and observations made by someone on a Facebook or Twitter page feature responses from a customer support department.
ZeNDesk maiN features
what we Like
priCiNG
Top-tier customer service & support ticket software trusted by more than 40,000 companies worldwide. Self-service support available through the 24/7 online self-service portal. Easy to customize to fit the needs of your startup
Flexible ticket management & automated workflow. Multi-brand support with connected accounts Screencasting & full CSS rebranding
Essential – $5/month (billed annually) Professional – $49/month (billed annually) Enterprise – $99/month (billed annually)
Desk.Com
maiN features what we Like Case management features & productivity tools to boost automation and workflow Satisfaction scoring through the customer satisfaction (CSAT) integration for adjusting services and products Performance & customer health monitoring
Embedded service that allows users to link their self-service resources to mobile and web apps for an effortless customer support experience Detailed dashboard to help businesses keep things organized and help them make faster decisions Increased scalability with Service Cloud
priCiNG Standard – $20/month* Pros – $60/month Business Plan – $100/month
marketeer
maiN features what we Like User-friendly interface that helps companies boost customer loyalty and expand their customer base. Customer support teams can always take over and deal with conversations and queries in real-time Hybrid human machine that improves customer communication
Fully responsive and compatible with laptops, computers, tablets and smartphones Powered by machine learning technology. The software’s knowledge base increases when customers get real-time answers from your company’s support team Cloud-based customer support software
priCiNG Standard – $48/month Pro – $192/month Small business – $440/month
LiveChat
maiN features what we Like Efficient customer service platform that includes a ticketing system and a live chat option Easy to integrate with your company’s social media platforms & CRM, LiveChat keeps communication in one place Visitor tracking features that gather customer data & filter visitor information
User-friendly customer support software with easy integration Chat transcripts, canned responses, chat archives & message sneak-peek Prompt customization – CSS customization, chat window themes, social media buttons, company logo & engagement graphics
priCiNG Annual billing (monthly billing features higher price ranges) Starter – $16/month Regular – $30/month Enterprise – $50/month Enterprise Plus – customized pricing
iNterCom
maiN features what we Like Intercom.io is an efficient customer support platform that helps startups stay organized and customers satisfied while on the go. Often known as “messenger app like no other”, Intercom.io is incredibly flexible. It allows customers to decide on the best type of in-app message for their needs
Advanced customer support platform with lots of products for marketing, live chat, support and feedback Live filtering and tracking of customer data Github integration that helps connect issues with conversations, and then receive notifications once they’ve been resolved
priCiNG Lite – $49/month Standard – $79/month
CoNtaCt us
http://itenterprise.co.uk/customer-support-tools-sta rtups/