In this unique course, you will learn the basics of ITIL along with the exciting experience of a business simulation game, based on the actual Apollo 13 mission. The ITIL Foundation Certification course introduces concepts of IT Service Management (ITSM) based on the industry standard IT Infrastructure Library (ITIL) and describes how this can be applied within an IT organization. This course prepares students to take on the ITIL Foundation examination and helps students recognize the success factors in applying ITIL best practices.
