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JACI Healthcare Private Limited.
JACI Healthcare Private Limited is a private healthcare firm founded in 2021 by Jacinta Shabong and Nitesh Chandra. The company operates out of Goa, Delhi and Bangalore. JACI Hospitals and JACI Care are the key initiatives of JACI Healthcare Private Limited.
Jacinta is a former banker who worked for The Citibank Group. She also worked in leadership positions in Heckyl (a trading data analytics technology company) and Shaze (a lifestyle and fashion retail Brand). She also set up a senior-fitness startup called ‘Oomba’ in Mumbai, before moving to Goa. She holds an MBA degree from FMS, Delhi.
Nitesh is also an ex-banker who worked at Citibank. Apart from this, he has also led teams in startups such as Citrus Pay (acquired by PayU) and TempoGO (Vehicular IoT startup based out of Goa). He was also one of the founders of Sassy Studios (OYO for salons) and Inteple Education (Skill development for kids). He has done his MBA from IIT-Kharagpur.
In a brief chat with ItsGoa, Jacinta Shanbhog, CoFounder of JACI Healthcare shared insights into the idea behind JACI Care, the various services provided by the company, the various other initiatives they are into and a lot more…
Give us a brief overview about JACI Hospitals and JACI Care.
Under JACI Hospitals, India's top surgeons come to your town. You no longer need to travel to Delhi, Bangalore, Mumbai, Chennai or any other big city for your treatment as JACI Hospitals bring India's top surgeons to a hospital near you. We help serve families in Tier 2 and Tier 3 cities for all their presurgery consultations, 2nd opinions on critical health conditions and surgery needs. We are staffed with a strong pool of India's top doctors.
On the other hand, JACI Care addresses post-surgery or post-hospital condition care and rehabilitation needs with medical supervision and at-home recovery services.
What was the idea that you had in mind while starting JACI Care?
Once a loved one leaves the hospital post-surgery or post the medical treatment, it is challenging, complex
and difficult to maintain or offer a standard efficiency in medical treatment and care. Therefore, the idea was to provide top class post-hospital medical treatment and care accessible, easily available and at the right time to address the medical attention that families and their loved ones need the most.
Tell us in detail about the various services provided by JACI Care. JACI Care offers post-surgery medical and healthcare programs tailored to the needs of the patient. This includes follow-up advice and prescriptions by the surgeon in a consistent and complete manner. It also facilitates medical and home care equipment as well as caregiving personnel for dedicated attention during the period of recovery.
What was the response from the public like when JACI Care just started off?
We launched JACI Hospitals and JACI Care soon after to the public. We had families appreciating the noble initiative. Many have provided encouraging feedback saying that it is a much-needed service. We were also approached by families, especially those,
whose parents are living alone developing medical conditions for whom we have successfully been providing our guidance, recommendations and services at the right time.
What are the major challenges that you face while running JACI Care?
The post-hospitalization phase is as important as the time spent during hospital care. There is a huge need for awareness about omissions in post hospitalisation care (what we miss out doing vis-a-vis already knowing what to do) that can bridge the gaps in the recovery process at home. Therefore, the scope of making expert information available is always a constant endeavour. There is also scope of raising the bar in discovering welltrained caregiver personnel for external assistance. Another is to identify a one point family caregiver for the patient to be on top of the recovery process and finally reduce the burden of caregiving on the family caregiver at home.
Kindly elaborate on this crowd sourcing initiative for seniors, which you have started in Goa. We realized from each of our own personal experiences of caregiving that having access to information, to medical and home-care equipment providers including caregiving professionals at the right time was key in arranging for the comfort and care for the loved one at home. Though the challenge of finding that information, researching and most importantly getting hold of the equipment when most needed, is huge. To bridge the gap that exists between such demand and supply, to make resources readily available was one goal. The key differentiator was to maximise the use of an equipment for which one family may no longer have the need of, to pass that on to somebody else whose need for that equipment is current. Therefore, we decided to start a crowdsourcing platform of such useful materials, where people with such kind of equipment could buy-sell or rent-hire, donate or give away the equipment within the community.
What are your future plans for JACI Care in Goa?
The plan is to go by what the demand is from families and the elderly within the household. Taking into consideration the lifestyle, caregiving culture and most importantly the medical need conditions from the corners of Goa. Therefore the goal is to reach to all nook and corners of Goa so as to not leave any family from top-class medical inclusion and care. There will be synergies and partnerships, collaborations with top service-providers in Goa and outside, to help expand the reach of medical care and attention to all of Goa.
Finally, any message or words of advice that you would like to share with our readers? Our message is that we are here to make post-hospitalisation care accessible and affordable for everyone who needs it. So, if you have any post hospitalisation needs - for equipment or for personnel to care for your loved ones or even just seeking expert medical advice about rehabilitation, we are here for you.
