The Security Department Continually Aims for Excellence

The Security Department Continually Aims for

(Security Highlights/Initiatives Dec 2018 to Dec 2021)

The Corporate Security Department is responsible for the security and protection of HPCL’s assets inclusive of physical assets and human resources.

Additionally, advice, solutions, direction, security measures and counter measures are provided to the Leadership via the Corporate Security Manager who sits at the leadership table. The department has a total complement of 29 Security Professionals inclusive of the Corporate Security Manager spread predominantly across four Units.

The officers are deployed in different geographical areas with the Corporate Security Unit (CSU) operating out of Pointe-a-Pierre and Port of Spain; this section caters predominantly to the needs of the Executives and Leadership of the Company. Four officers are on shift in Penal providing coverage for the Penal/ Barrackpore/Guayaguayare fields.

The remaining officers comprising the Field Operations, Command Centre and Technology and Investigations Units provide coverage for Santa Flora, Forest Reserve, Point Fortin, the Offshore Business Unit as well as all other HPCL Fields, inclusive of the Penal/ Barrackpore/Guayaguayare fields. They function out of the Security Headquarters at Santa Flora, where the Security Operations Command Centre is located.

CCTV Footage - OBU

Together, these officers, supervise, monitor, plan and control the daily activities of the Contracted Security Force, under the guidance of their respective Security Supervisors and ultimately the Corporate Security Manager. Additionally, the officers provide supplemental mobile patrols, provide supplemental mobile patrols and drone coverage, monitor and review CCTV, as well as other activities relative to internal and external investigations which has led to numerous arrests, convictions and ongoing matters before the Magistrates’ Courts of Trinidad and Tobago.

SUCCESS IN ADDRESSING THE COMPANY’S ASSET LOSS PROFILE

The loss profile for Heritage due to theft of assets during the 2019 fiscal period was approximately TT$32M to TT$40M. This figure was seen as untenable and immediate steps were implemented to stymie the pilferage of the Company’s assets.

Strategies were employed such as re-mapping of the Patrol routes, the reorganising of the manpower provided by the Contracted Security Force, creation of Standard Operating Procedures, the creation of and the successful implementation of a Corporate Security structure, the creation of a Strategic Security Plan.

These initiatives yielded immediate results as is evident by the drastic reduction in the loss profile. Losses were reduced from approximately TT$28,000,000.00 in fiscal 2019 to approximately TT$2,106,331.86 ($314,377.89 US) in fiscal 2020. This represented a 94% reduction in monetary loss. These and other implemented initiatives such as the detailed analysis of empirical data, surveillance and intelligence gathering, partnering with the TTPS, Drone Surveillance and profiling of known offenders have continued to yield results. These initiatives again bore fruit in as the loss profile for Fiscal 2021 was TT$849,122.15 ($126,734.65 US), representing a 59.69% reduction in the previous Loss Profile.

It should be noted that these results were achieved during a period where socio-economic challenges existed and whilst there were peaks and spurts in criminal activity, the resilience and Security Posture of the Corporate Security Department ensured that aforementioned results and objectives were achieved. The success of these initiatives was again displayed in the loss in profile figures for the 1st Quarter of Fiscal 2022 and it can be forecasted that the loss profile is expected to be further reduced at the end of Fiscal 2022.

LOSS PROFILE COMPARISON – FISCALS 2020 & 2021

Oct. 01, 2019, to Sep. 30, 2020

TT$2,106,331.86/US$314,377.89

Oct. 01, 2020, to Sep. 30, 2021

TT$849,122.15/US$126,734.65

LOSS PROFILE COMPARISON – 1st Quarter 2021 vs 1st Quarter 2022

KEY SECURITY INITIATIVES

• Re-mapping of the Patrol routes December 2019; • The reorganising of the manpower provided by the Contracted

Security Force – December 2019; • Creation of Standard Operating Procedures; • Creation of and the successful implementation of a Corporate

Security structure; • Creation of a Strategic Security Plan - September 2020; • Recruitment of Additional HPCL officers to boost Security

Posture; • Acquisition of Precepts and Firearm Users Employee

Certificates for all HPCL Officers; • Setting up of a Security Operations Command Centre; • Tracking of Mobile Patrols; • Implementation of a Security Hotline; • GPS Positioning of Employees in the Fields (Personal Locator

Beacons – PLBs); • Aerial Surveillance – Drone Coverage and Support for Mobile

Patrol; • Continuous conducting of Security Vulnerability

Assessments; • Installation of Security Barriers and High Wire Fencing in critical areas; • Installation of Access Control/CCTV Systems and Remote Field

Cameras; • Strategic Surveillance of specific scrap iron dealerships; • Deployment of tactics and strategies through intelligence gathering and analysis of the empirical data; • Partnering with the TTPS and other State Security Agencies; • Continuous inclusion of cutting-edge technology to aid

Security Posture and Performance; • Ongoing training for officers such as firearm training, CCTV and software training, drone training, Port Facility Security Officer (PFSO) Training and Certification and much more were also conducted for members of the Corporate Security; • The distribution of personal alarms for female employees; • The implementation of the Forest Reserve Pass System; • Access Control at the Santa Flora Administrative Compound; • Access Control at the Penal Administrative Compound; • Lighting at the Santa Flora Administrative Compound; and • The implementation of a Security Uniform; approval for said uniform was obtained from the Commissioner of Police.

Drone Training Recovery of Items - FR Bust

High Wire Fencing

Other highlights for the department through its various initiatives include:

• Arrests and convictions: There have been three arrests and conviction for January 2022, bringing the total number of Court

Matters for Fiscal 2022 to six. • The GPS positioning initiative greatly assisted in the recovery of the stolen company rented vehicle, as well as, provided assistance to employees in distress, on numerous occasions. • The use of aerial surveillance assisted in the recovery of

TT$129,360.00 of ferrous material in the Parrylands area. • The Deployment of tactics and strategies through intelligence gathering and analysis of the empirical data has led to the dismantling of an internal pilferage ring at Forest Reserve and the recovery of approximately TT$50,000.00 worth of fittings, as well as recovery of other items on disparate occasions. This approach has also aided in numerous arrests. • Partnering with the TTPS and other state security agencies has enabled the officers to act more decisively, with confidence and within the ambits of the law. Once such instance of this partnership with the TTPS, led to the recovery of a Compressor

Cylinder, valued at TT$350,000.00, which resulted in the arrest of three suspects and this matter is ongoing. • The Department’s initiatives have resulted in the recovery of ferrous materials and other items: • Recovery of Ferrous Material – 59.28 Tons - TT$112,460.00 (US$16,785.07) • Recovery of other items - TT$720,107.36 (US$107,478.71).