Communication

Communication in Business

LEARNING LEARNING GOALS GOALS • State the 4 types of communication network • State the 6 barriers to effective •

communication State how to improve communication skills

Types Types of of communication communication network network • • • •

The cycle network The chain network The wheel network The connected network

Types Types of of communication communication network network • The Thecycle cycle

• •

Sections or departments communicate with only two others. The network may occur between middle managers at the same level. Decision making may be slow and poor as it lacks coordination.

The The cycle cycle network network

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Figure

Types Types of of communication communication network network • One person passes The Thecycle cycle

•

The Thechain chain

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information to others who then passes it on. It is a formal approach adopted by a hierarchical organization fro downward and upward communication. But people at the bottom may feel isolated; lateral communication is not encouraged.

The The chain chain network network

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Figure

Types Types of of communication communication network network The cycle

•

The chain

• The wheel

A person, group or department occupies the central position in the network. It is good at solving problems, such as regional sales networks with a regional manager.

The The wheel wheel network network

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Figure

Types Types of of communication communication network network • The cycle The chain

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The wheel

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This network is the ‘all channel’communication system which may be used in small group workings. It can provides the best solutions to complex problems through brainstorming. But decision making is slow.

The connected network © PhotoDisc

The The connected connected network network

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Figure

Barriers Barriers to to communication communication

• • • • • • • •

The skills of the sender and receiver Jargon Perceptions and attitudes Form of the message Length of command or distance Breakdown of the channel Different cultures …. © PhotoDisc

Length Length of of command command or or distance distance

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Figure Board 100%

Vice president 63% General manager56%

Plant manager40%

Supervisor30% Workers 20%

Improving Improving communication communication skills skills

• •

Improving sender skills Improving receiver skills

Improving Improving communication communication skills skills Improving Improvingsender senderskills skills

• By making persuasive presentations: emphasizing accuracy and simplicity, demonstrating self-confidence • By improving writing skills: clarity, readability, correct spelling and grammar, and logical and clear thinking • By sending proper nonverbal messages: body languages showing respect, warmth, concern and a willingness to listen.

Improving Improving communication communication skills skills • Improving Improvingsender senderskills skills

• Improving Improvingreceiver receiver skills skills

•

By improving listening skills: Walking around regularly having conservations with employees, listening to people through gatherings By improving reading skills: Reading documents carefully and slowly, not limiting reading to your industry By improving observing skills: observing and interpreting nonverbal communications

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