Evaluating Bug Tracking Systems For a tester, reporting bugs and keeping track of them is as important as finding bugs. And hence Bug Reporting gains the highest priority in the QA Process. There are so many reasons and advantages for using a bug tracking tool such as increased productivity, having everyone in the project be aware of bug status and progression, formalized way of reporting bugs and so on. Though some individual organizations develop, use and maintain their own bug tracking tool, there are numerous open source bug tracking applications available in the market to use. It is vital for the QA management to decide which tool among them is best suited for its organizational processes.
Here are some ideas on how to decide upon the most correct and appropriate bug tracking tool for your organization. A bug tracking system should be adaptable: If you decide that you want to track more than just bugs like Testcase document, support calls and so on, you should be able to do so. It should maintain change histories for bugs – if you want to track changes to bugs itself. An example of this could be Team Leader changing the bug priority from Medium to High. Bug tracking system should support customizable fields like allowing administrators to add new fields for Bug reporting, or editing/renaming field name, field content(adding/deleting drop-down items) and even sometime deleting/hiding unnecessary fields Notifications supported by the Bug tracking System in form of Email, RSS feeds or in Twitter Bug Tracking system should be easy to use with a minimal learning curve for users including nontechnical users, requiring few mouse clicks and containing user-friendly fields to enter for every bug, and so on Level of security required at - Field-level permissions control whether users can edit, or even view, fields -
Bug-level permissions control access to bugs by users. Feature-level permissions control access to specific features, such as reporting
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Project-level
permissions
determine
which
users
can
access
which
projects/databases. And finally, Bug tracking systems should support the ability to generate reports, including customized Reports If anyone who can verify the above checklist items, they can easily finalize their Bug tracking tool from the vast available collection, or even enhance their existing Bug tracking system effectively.
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