Add Chat to Website to Maximize Visitor Value on Your E-Store Suppose if a visitor comes to your website and spends sometime, you can’t know whether he has reached your website to make an online purchase or just for the sake of finding some information. If the visitor has come with an intention of making an online purchase; but finding no one to resolve his queries and concerns can cause him to leave your estore without making a purchase. On the other hand, if a visitor has landed on your website just for sake of getting information but your real time and the-spot guidance through live chat can turn this visitor into a legitimate buyer.
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By adding chat to website can help you increase the visitor value on your e-store because the tracking feature of this chat application enables you to notice the entry of every visitor on your website. The Geo mapping function allows you to locate the location of a visitor from where he/she has reached on your website. Noticing the time duration of a visitor on every page of your website can easily tell you where a particular customer needs help. If a potential client spends more time on one page comparative to others, this indicates that he is either much interested in the particular page or is stuck on some information. In either case, you can approach the visitors proactively and can ask him if he needs any kind of help. Your on-thespot assistance can turn this potential customer into a real buyer. To provide a highly personalized and real time assistance, your chat agents will carry out text-based or voice conversation with your web visitors in the languages they could easily speak or understand. The 24/7 availability feature of website live support also enables you to increase the visitor value on your e-store by maximizing your service hours round the clock. Staying available all the time can serve cross border potential customers to increase your sales as well as presence. There is no denying the fact that live chat’s astonishing features increases the value of every visitor on your website.