Basics of Providing Up to the Mark Customer Service through Live Support While browsing the World Wide Web, you will come across a smaller ratio of the ecommerce websites, which do not offer live support. Do you experience the same standard of online support on the all websites? Certainly not! You might navigate some websites with live chat support, where the real support is just limited to the symbol of chat button -- in real, there is no actual assistance. Consider a situation where you open up a chat window to compose a query but you are given a survey which needs to be filled for getting online support. For most of the customers, it might be an infuriating and time wasting task; therefore, they would switch to an alternative. With such frustrating experience, the purpose of providing real support for an up to the mark customer experience dies away. This usually happens on the websites, where online support is provided for a limited time period like from 9:00 am to 11:00 pm or any other timings. What basic tactics an online business can adopt to provide high standard customer service by adding live chat to website? Make Your Live Chat Button Visible to Attract Customers How can your customers experience your online support service, if they do not know how to reach out to your live chat reps? Once you add chat to website, you need to provide your live chat button on the most visible location of your website because all the customers are not of same caliber to look up your online support button. The more prominent your live support button is, the more likely you are to make your website livelier and attractive for your customers. Engage Customers through Seamless Online Support Since the World Wide Web is saturated with a plethora of e-commerce sites, keeping a customer adhered to you is a difficult task. You need to be focused and more attentive so that your customer could stay engaged with you. Using website live support, you can engage your customers in one-on-one textual conversation. Your customer would only continue chatting with you if he gets on-the-spot, real time and productive answers to his questions. Provide Extended Service Hours to Serve Maximum Customers As mentioned earlier, some of the companies restrict their service for a certain time period. As a result, they cannot serve worldwide customers; since the time zone difference becomes a major hindrance for international customers to reach out such online companies. However, providing 24/7 services, online firms can facilitate their customers to get real support anytime from anywhere in the world. Have a Complete Product Knowledge to Increase Customers' Satisfaction Your service agents cannot satisfy your customers until they do not have complete product knowledge because irrelevant and incomplete answers may mislead your customers, which is
morally and professionally a misdeed. Therefore, to serve the real purpose of your live support, your chat reps should have a command over complete product and service knowledge so that they could keep up immediacy as well as quality of live support. Create a Lasting Impression to Retain Customers A memorable online customer experience can only be created when you keep up a high standard of your live support from the moment a customer visits your website to the moment he leaves, after making a purchase. For this, you need to keep a track of your visitors' activities through real time monitoring feature of live chat software. This way, you can easily get to know where your potential client needs immediate assistance. Thus, taking care of following basics you can create an excellent customer experience by providing online support on your website.