How To Make Your Live Chat Invitation Compelling To Customers One thing live chat operators have to be very careful about is that, they should not come across as too pushy and annoying. Even though live chat can come as a blessing in disguise for online shoppers, it must not be enforced on the customers. It should be simple, convenient and very user friendly. Inviting your customers to chat is not as easy as it sounds; a lot of effort of and thought goes into it. You have to be very careful about a lot of things, for instance: the chat window you use for invitation, the images you choose and the words you greet your customers with. The color theme of your chat window to the font you use for writing, all combine to create a compelling effect on the customer. What Kind Of Greeting to Choose? Greetings are very important. A user friendly, simple toned greeting will attract the customers towards you. Instead of throwing a chat window towards customers which asks for your email address and name first, greet them with welcoming words. This will show the customers that they can have a direct, to the point conversation and would not have to go through hassles to reach you. Which Images to Use? Placing pleasant, smiling and friendly images on your chat window can be very attractive. You can use the photos of your chat operators as well. This will further add on to the human element of your chat invitation. You can also add custom images that are already present in your live chat support software. But an attractive image, preferably of a smiling person, can have a very persuasive effect. Which Kind Of Invitation to Choose? As mentioned above, being forceful is the worst thing that you can do being a live chat operator. If a customer rejects your offer, accept it and let the customer be in peace. Do not beg them to chat with you; be helpful, not forceful. Given below are some user friendly types of chat invitations: Layered Chat Invitation This is the most simple and convenient type of chat invitation. It has a ‘minimizing and maximizing’ window option which enables customers to open the window only when they want to chat. Unlike a pop up window or a floating window which enforces customers to chat, a layered window is very inviting yet absolutely not pushy and annoying. Page Specific Invitation
In this kind of invitation, the chat window can be made specific for certain pages of your website. For instance, you can invite the customers to chat only on the page where your catalogue of products is. A smart thing to do would be to place the chat invitation on the page that has the highest traffic. By having a page specific invitation, you will channel your services, only offering them when you think customers need them. Session Based Invitation In session based invitation, the chat disappears when the page is refreshed by the visitor. If a there is a pop up invitation, the chat window also closes along the website page. Such an invitation does not let you get too pushy and annoying for the customer. Keyword Specific Chat This is a filtered, targeted chat invitation that appears to only those customers who have reached your website by typing a specific set of keywords on the search engine. This type of chat allows you to connect to customers who are interested in your products. Remember, customers hate being forced so let them come to you, instead of barging them with unnecessary invitations.