Live Chat – A Mode To Offer Convenience To Online Customers Nowadays, a live chat invitation popping up while browsing on an online web store is not surprising at all. If you are a devoted online shopper, you must definitely know about live chat support. In fact, chances are that you might have already availed this service and are a huge fan of it. If somebody asks you what live chat is, you will probably say it is a customer service channel used by online stores to help the customers. What you will, probably, not know is that live chat is not restricted to retail industry only. While it is natural to associate it with an industry that specializes in merchandizing, live chat is a highly versatile medium and numerous industries other than retail can benefit from it. The main purpose of live chat support is basically to provide customer convenience. And customer convenience is perhaps the top priority of any business. That is the reason why, businesses from varying industries offer customer services through this mode. Since live chat support has proven to be a convenient channel of customer services, any industry offering the services can take advantage of it. Below given are some industries which are surprisingly availing live chat services: Education industry If someone asks you which industry is least likely to use live chat services, you would probably say education. Well, on the contrary, it is one of the most prominent industries using live chat. Universities, colleges and schools are integrating live chat on their websites to make it more interactive. Health industry Hospitals, private clinics and pharmacies are also using live chat support for website. Through live chat, private hospitals enable customers to make online appointments and get in touch with the doctors off time. Auction and bidding industry Live chat is also becoming popular in auction and bidding industry. Numerous auction agencies are using this tool of communication to get connected to their buyers and auctioneers. Consulting websites Numerous consulting agencies worldwide are benefiting from live chat. It increases traffic on their consulting websites, by providing a simple and efficient channel of communication between consultants and customers.
Travel industry Having live chat support on travel agency websites can have enormous benefits. Customers can get answers to their questions immediately and can make online bookings easily. Customers can also get informed about travel brochures and expenses easily when they get a chance to have fast real time conversation with the travel agents.